Total 90 job vacancies by The Fullerton Hotel

Job Responsibilities

• Design and facilitate high-impact training materials for various functions, including comprehensive New Hire Orientation programs and Forbes Service Standards Training.
• Lead and streamline the onboarding experience for new hires, ensuring they gain a thorough understanding of company values, service standards, and compliance policies from day one.
• Create and monitor individualized development plans aimed at improving performance, elevating service quality, and fostering employee growth.
• Create specialized conversational English courses for non-native English-speaking employees to enhance communication skills and improve guest interactions.
• Coordinate a range of workshops, seminars, and learning activities focused on key areas like customer service, safety standards, and compliance.
• Regularly assess the impact and effectiveness of all learning and development initiatives through key performance metrics and feedback. Make data-driven adjustments to continuously improve training outcomes and business performance.
• Partner with reputable external training providers to introduce specialized courses and certifications that complement in-house programs.
• Conduct regular assessments to stay ahead of industry trends and evolving guest expectations.
• Partner with department heads to assess operational needs, identify skill gaps, and create targeted development programs to drive workforce performance.
• Conduct regular leadership meetings to promote a culture of continuous learning and development within the Hotel.
• Support career progression by offering cross-departmental exposure, leadership development programs, and robust succession planning strategies.
• Identify and mentor high-potential talent, preparing them for future leadership roles within the hotel.
• Develop customized career trajectories, coaching, and provide opportunities for experiential learning.
• Manage registration, logistics of training programs and ensure that the initiatives are well-received by employees across all levels.
• Collaborate with schools and universities to develop internship programs, providing students with hands-on experience in the hospitality sector.
• Actively participate in campus recruitment drives to attract top talent for traineeship and entry-level positions within the hotel.
• Oversee and optimize the learning and development budget to ensure the effective use of resources while maintaining high standards of program delivery.

Job Requirements

• Exemplify strong communication and interpersonal skills
• Possess deep expertise in service-oriented industry standards
• Proficient in instructional design and facilitation
• Exhibit strong snalytical and problem-solving skills
• Adaptable and resilient in managing multiple priorities
• Ensure timely and disciplined execution in deadline-driven environments

Job Description

• Conducting bell service activities such as luggage service upon guest’s arrival and departure, luggage storage, message service fax delivery, parcel and mail hand-over, information service and other related tasks.
• Opening door of the car for the guest in a professional manner at the main entrance of the hotel and assisting to unload the luggage if any
• Rooming the guest in a professional way, which includes addressing the guest by name, holding the lift for guest and extending hotel introduction to guest, etc.
• Assisting to arrange for transport for hotel guest

Requirement

• Applicants must be willing to work shift duties including weekends and public holidays
• Pleasant disposition with good interpersonal skills

Job Responsibilities

• Effectively promote spa and beauty treatments to our guests to meet and when possible exceed targets for therapist utilization, repeat bookings, and treatments performed
• Up-sell treatments and retail to maximize spa sales
• Ensure all spa and beauty bookings are made in the most effective and productive manner, maximising treatment opportunities
• Carry out spa treatments and services to a high standard as set during training
• Actively maintain a good knowledge of all spa services and products, Attending spa training sessions and regular refreshment with manuals provided
• Ensure that all agreed targets regarding Key Performance Indicators are achieved
• Ensure all standard operating procedures as detailed in the manual are followed accordingly Follow all Health & Safety procedure and instructions accordingly and ensure a safe spa and hotel
• Seek direct feedback from customers at all times, reporting feedback to supervisors, providing the best possible customer service and support
• Display excellent customer service and awareness at all times
• Demonstrate an excellent, overall knowledge of spa products to advise our guests
• Help manage stock levels by following usage guideline set during training

Job Requirements

• Completion of GCE ‘N’ or GCE ‘O’; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to work flexible hours (set shifts) in line with opening hours of the spa.
• The desire to learn about the spa products and our company, coupled with a genuine interest in holistic skincare.
• Good communication skills and the warmth to easily build rapport.
• Commitment to working flexible rotating hours in line with the retail opening hours of the spa.

Job Description

• Greet guests warmly and escort them to their designated seats.
• Ensure consistent and attentive service at every table.
• Answer and manage telephone inquiries, taking messages as needed.
• Support Food & Beverage (F&B) service operations when required.
• Address and resolve guest complaints, promptly notifying the Supervisor, Assistant Manager, or Manager.
• Initiate, coordinate, and oversee the preparation of all administrative tasks related to special events, promotions, and other activities, ensuring they align with departmental standards.
• Gather and analyze guest feedback for continuous improvement.
• Maintain and regularly update the guest history system to enhance personalized service.
• Prepare a comprehensive monthly report on guest comments and guest lists to inform business decisions.

Requirements

• Preferably, a minimum of 2 years of experience in Food & Beverage (F&B) operations.
• Experience in restaurant dining or wine knowledge is a strong advantage.
• Possesses a pleasant demeanor with strong interpersonal skills.
• Capable of multitasking effectively.
• Able to thrive in a fast-paced environment.

Job Responsibilities

• Fully responsible for the outlet's operating budget, including revenue, labor costs, and profitability.
• Continuously seek ways to increase revenue without compromising established standards.
• Ensure effective communication between managers and staff.
• Prepare F&B profit reports, budgets, and marketing plans.
• Assist management with promotional activities and creative ideas, making recommendations as needed.
• Develop, implement, and conduct staff training programs.
• Ensure the highest quality of products is served.
• Hold daily briefings with staff to review occupancy forecasts, reservations, special attention items, complaints, and any other relevant issues.
• Monitor guest service to ensure it meets set standards, and attend to guests as necessary.
• Anticipate guest complaints and take prompt corrective action.
• Stay aware of the clientele mix, seasonal periods, and festivities, and make recommendations for competitive analysis and budgeting.
• Coordinate with the Chef and other departments for special promotions and ensure staff are informed to maximize upselling opportunities.
• Maintain a strong, efficient team while fostering loyalty and trust among staff.

Requirements

• Minimum of 2 years of managerial experience in the hospitality industry.
• Strong leadership abilities with the capacity to motivate a team.
• Skilled in solving practical problems and handling situations with limited standardization.
• Excellent interpersonal and leadership skills.

• Schedule, assign, and supervise all housekeeping operations on the assigned guest floors to maintain the highest standards of cleanliness.
• Provide assistance with various assignments within the housekeeping department as needed.
• Supervise, organize, and coordinate the activities of Housekeeping Attendants I and II (Rooms), as well as any contract workers assigned to the guest floors.
• Attend daily briefings, noting VIP arrivals and special attention items for guests.
• Conduct briefings with room attendants to ensure the execution of special requests.
• Inspect vacant, clean rooms, report discrepancies to housekeeping for assignment, and notify the hotel duty manager for further investigation.

Job Requirements

• Minimum of 2 years of experience in either Guest Rooms, Uniform or Laundry operations.
• Excellent communication, decision-making, organizational, and leadership abilities.
• Flexibility to work shifts, including weekends, and on the eve of public holidays or public holidays, as required.
• Ability to interact confidently and effectively with all levels of management, guests, associates, and stakeholders, both within and outside the hotel.

• Support the Outlet Manager in the daily operations of the department.
• Uphold and deliver brand values and standards.
• Assist in managing all aspects of the guests' dining experience, including quality control, team member management, inventory management, and customer service.
• Train and mentor Captains and Junior Captains, fostering their development and ensuring they meet the high standards expected by the hotel.
• Participate in planning and executing events, working closely with the team to ensure seamless service and guest satisfaction.
• Monitor guest feedback and implement improvements to enhance the overall dining experience.
• Assist in maintaining inventory levels, ensuring that all supplies are adequately stocked and meet the quality standards.

Requirements

• Minimum of 2-3 years of experience with a customer-oriented approach and strong patience.
• Hospitality experience is an added advantage.
• Proven ability to lead a team effectively.
• Possesses a pleasant demeanor and strong interpersonal skills.
• Holds a Food Hygiene certificate.
• Capable of thriving in a fast-paced environment.

JOB RESPONSIBILITIES

• Analyze the hotel's computer needs and issues, recommending appropriate systems and procedures.
• Coordinate and implement the hotel's computerization plans.
• Advise, plan, and manager computer system installations and operations.
• Evaluate and plan software configurations for different departments.
• Develop and establish data processing steps, ensuring internal checks and security controls.
• Monitor and assist users with recording, processing, and retrieving information, including new methods.
• Develop and monitor IT security guidelines.
• Train and supervise users on operating computer systems and equipment to ensure smooth operations.
• Schedule and perform regular maintenance checks on all computers and related equipment.
• Troubleshoot and resolve system problems, liaising with software vendors as needed.
• Perform any other tasks assigned by the supervisor or management.

JOB REQUIREMENTS

• Strong customer service skills with a focus on end-users and co-workers.
• Ability to lead a high-performance technology team.
• Proactive problem-solving approach.
• Ability to manage multiple priorities.
• Strong analytical skills in evaluating and implementing technology solutions.
• Excellent written and verbal communication skills.
• Proficient in hardware and software support across Mac, Windows, and Linux environments.
• Experience in remote administration, security management, networking concepts, firewall administration, Google account management, virtualization, large-scale NAS administration, database administration, and personnel management.

Job Description

• Responsible in actively soliciting and book all types of catering business from various sources of leads.
• Develop creative and attractive menu presentations for potential clients.
• Responsible in coordinating the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues.
• Conduct tours of the property with meeting planners and potential clients.
• Finalise all bookings maximizing all revenue potential by up-selling in all revenue producing areas.
• Ensure the yearly sales booking goals are achieved.
• To maintain a thorough concept of food cost and menu planning.
• Be knowledgeable about the clientele mix, seasonal periods and festivities and make recommendation to management for competitive analysis and budgeting purposes.

Job Requirement

• At least 3 year(s) of working experience in the related field is required for this position.
• Preferably specializing in Hotel Events' Management.
• Excellent Communication skills- both verbal and written required.
• Good interpersonal skills.
• Excellent listening skills.
• Strong attention to detail.

SUMMARY

We are seeking a highly organized and proactive individual to join our team as a Personal Assistant to the Directors. In this role, you will provide comprehensive support to the Directors by efficiently managing personal and corporate tasks. The ideal candidate will possess exceptional organizational skills, excellent communication abilities, and the ability to handle sensitive information with the utmost discretion.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Efficiently manage and prioritize personal tasks and errands, ensuring timely completion and high-quality outcomes.
• Manage and maintain calendars, including scheduling appointments, meetings, corporate and social engagements, while proactively resolving conflicts and ensuring efficient use of time.
• Coordinate and schedule business trips and family holidays, including travel transportation, accommodations, itinerary and expense reporting, while considering individual preferences and requirements.
• Conduct research and provide comprehensive information and follow-through on various topics, such as local services, travel destinations, gifting and entertainment options, to support decision-making. This would include making recommendations for gift ideas, purchase gifts, and arrange for their delivery on special occasions.
• Maintain an organized system for tracking important dates, such as birthdays, anniversaries, and other significant events, and assist in planning and coordinating celebrations.
• Assist with personal budgeting and financial management, including tracking expenses, preparing reports, and reconciling accounts.
• Serve as a liaison between the Director and external parties, including VIP guests, family members, vendors, and service providers, ensuring clear and timely communication.
• Manage and prioritize official communication and liaison, including phone calls and emails, on behalf of the Director/ s, acting as a primary point of contact between internal and external stakeholders, including but not limited to executives in HQ based in Hong Kong.
• Handle personal correspondence, draft letters and emails, and prepare documents, presentations, and reports as required.
• Organize and coordinate events including to arrange venues, catering, invitations, and logistics for successful events.
• Screen incoming calls, emails, and other communications, prioritizing and responding on behalf of the Director, when necessary, while maintaining professionalism and confidentiality.
• Maintain confidentially regarding sensitive personal and professional information.
• Assist with the planning and execution of time-sensitive projects and coordinating resources.
• Driver Liaison and vehicle management to coordinate with driver and oversee vehicle management to ensure the Director’s transportation needs are met efficiently and safely.
• Collaborate with cross-divisional teams on special projects, ensuring effective communication and project completion.

Job Description:

• Welcome guests upon arrival and check-in according to establish standards and procedures.
• To provide courteous and efficient service and if possible to comply with each and every guest request.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Maintain good guest relations with in-house guests at all times.

Job Requirement:

• Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
• Preferably 1 year of relevant experience in hospitality industry.
• Knowledge of Opera system will be an added advantage.
• Pleasant disposition with good interpersonal skills
• Able to work on rotating shifts including weekends and public holidays.

To assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front Office Manager. To assist the Front Office Manager in personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel’s service.

• Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
• Assist the Front Office Manager to select, hire, and train employees to meet the hotel's standard of service.
• To assist Front Office Manager in supervising, organising, directing and coordinating the staff and activities of the Front Office.
• To have Front Office managerial presence felt behind the Reception counter; ensure that Front Office Employees perform their daily duties according to required standards.
• Emphasis will be on the assignment of rooms for all arrivals, and this includes the training of the Guest Relations Executives in this aspect of the job.
• Check and ensure that consistency in the service for guest is maintained from the reservation stages to the final departure.
• To plan and prepare work schedules for Duty Manager and Front Desk personnel.
• Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds on the basis of established procedures.
• Monitor and control guest's credit status to ensure that payment is collectable and received on time. Perform a regular follow up for pending payments to ensure that they are collected.
• To coordinate with security in the investigation of irregularities and undesirable guests.
• Monitor and control the rooms’ situation in connection with reservations, daily occupancy and rooms’ availability to ensure maximum revenue through effective yield management.
• Attend department heads meeting in the absence of the Front Office Manager or other meetings as required.
• Be familiar with all Accounting Standards and Procedures pertaining to rooms revenue and advise staff concerned to adhere to them in daily operations.
• Know all procedures in case of emergency or fire and make sure that staff are periodically trained to face this situation and know their function according to the procedures.
• Participate in the inspection and checking the preparation for VIPs and ensure that they will receive proper treatment as VIP during their stay with the hotel.
• Keep updating with new Standards, Procedures and other information and advise Front Office section heads accordingly.
• Perform other duties related or unrelated to Front Office Department or as assigned by Front Office Manager, or the Management.

SUMMARY

The Senior / Accounts Executive verifies the daily revenue of the Hotels. He/she is a member of the accounting staff and works under the supervision of the Finance Manager/Accounts Manager. He/she must ascertain that all daily income that should be received by the Hotels is actually recorded and he/she will complete the various reports reflecting the Hotels’ income. In doing so, he/she will audit the work of the Night Auditor, Front Office staff and F&B staff, which affect the Hotels’ income.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Audit daily revenue from folios and vouchers given by The Night Auditor, Front Office staff and F&B staff. This consists of balancing the total checks, vouchers and total posting against the posting journals.
• Check the accuracy of data transfer from Opera and Infrasys to Sun System
• Prepare the daily revenue report.
• Undertake the regular administrative and accounting controls.
• Compile void checks and Officer Check/Entertainment Check summary
• Check the accuracy of incentive claims which are based on the Hotels’ revenue
• Witness Cash counts performed by the General Cashier
• Perform any other related duties as may be assigned by the Finance Manager/Accounts Manager

The Reservations Sales Executive shall be responsible for answering incoming calls from potential guests and travel agents, for closing sales, and for guaranteeing a constant revenue by providing quality services through the efficient handling of room bookings and providing clients and guests with booking recommendation and advice. This position also requires the detailed administration of reservation requests, and ensures efficient and accurate output and confirmation of all reservations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Effectively handle requests from guests, companies, travel agents via phone or emails while ensuring guest satisfaction.
• Convert as many of reservation requests into confirmed reservations, then carefully input the booking information into reservation system.
• Building package suitable to guest requests, making reservation of other service (visa, transfer, tickets, tours) based on guest’s booking/requests.
• Propose promotion programs/package for increase sales of rooms and revenue.
• Meet target on monthly revenue (on both averaged daily room rate and occupancy rate).
• Assists with all Front Desk duties such as processing room reservations, guest’s check-ins/check-outs, cancellations, payment etc.
• To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.
• To exercise effective listening to capture relevant information and provide a premium experience for the guest
• To liaise with all departments to ensure the best service is provided to our customers.
• To ensure that all work meets company standards and is according to training given; all function paperwork must be accurate and complete, including, guest preferences, booking supplements and payment details.
• To undertake general administration duties.
• To observe the Company’s rules and procedures and carry out any reasonable request made by their Manager, Supervisor or the Duty Manager.
• Undertake any other duties as dictated by the Hotel’s Management from time to time

To assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front Office Manager. To assist the Front Office Manager in personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel’s service.

• Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
• Assist the Front Office Manager to select, hire, and train employees to meet the hotel's standard of service.
• To assist Front Office Manager in supervising, organising, directing and coordinating the staff and activities of the Front Office.
• To have Front Office managerial presence felt behind the Reception counter; ensure that Front Office Employees perform their daily duties according to required standards.
• Emphasis will be on the assignment of rooms for all arrivals, and this includes the training of the Guest Relations Executives in this aspect of the job.
• Check and ensure that consistency in the service for guest is maintained from the reservation stages to the final departure.
• To plan and prepare work schedules for Duty Manager and Front Desk personnel.
• Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds on the basis of established procedures.
• Monitor and control guest's credit status to ensure that payment is collectable and received on time. Perform a regular follow up for pending payments to ensure that they are collected.
• To coordinate with security in the investigation of irregularities and undesirable guests.
• Monitor and control the rooms’ situation in connection with reservations, daily occupancy and rooms’ availability to ensure maximum revenue through effective yield management.
• Attend department heads meeting in the absence of the Front Office Manager or other meetings as required.
• Be familiar with all Accounting Standards and Procedures pertaining to rooms revenue and advise staff concerned to adhere to them in daily operations.
• Know all procedures in case of emergency or fire and make sure that staff are periodically trained to face this situation and know their function according to the procedures.
• Participate in the inspection and checking the preparation for VIPs and ensure that they will receive proper treatment as VIP during their stay with the hotel.
• Keep updating with new Standards, Procedures and other information and advise Front Office section heads accordingly.
• Perform other duties related or unrelated to Front Office Department or as assigned by Front Office Manager, or the Management.