Total 31 job vacancies by Ups Asia Group Pte. Ltd.

The RPA Developer will join the UPS APAC Supply Chain Services (UPS SCS) Digital and Automation Engineering team to develop Digital Process Automation solutions for business units within UPS SCS. The ideal candidate is primarily responsible for analysis, development, testing, training and deployment of Robotic Process Automation (RPA) solutions to drive automation of operations processes to meet business operational needs and objectives.

Job Duties

• Perform analysis, solutions design, development and deployment of Robotic Process Automation (RPA) applications
• Provides steady-state support for the automation applications and enhancements to maintain currency of the deployed automation solutions
• Stay updated with the latest advancements in RPA technology, digitalization tools and industry best practices
• Identify automation opportunities and propose continuous improvement to existing processes with latest developments in RPA technology
• Carry out any other duties and responsibilities as assigned

Job Requirements

• Degree/Diploma in an Engineering discipline, IT or Logistics Operations Management preferred
• Analytical thinking and strong attention to details
• Ability to work independently and collaborate effectively with stakeholders
• Team player with a willingness to share knowledge and learn from others
• Adaptability to understand and interest to work with low code applications and systems
• Proficiency in Microsoft Excel, Microsoft PowerApps is an advantage
• Experience with or certifications in UiPath or RPA tool is highly desirable

Job Summary

The Healthcare Project Implementation Supervisor supports mid to large scale projects consisting of single/multi-site implementations with multiple products and services. He/She analyzes customer solutions and actively participates in successful solution implementation while meeting the needs of customers and the company. The Healthcare Project Implementation Supervisor manages cross functional implementation teams and provides ongoing analysis of implementation projects, plans, templates, outcomes, lessons learned, and post-implementation audits as defined by the implementation Master Operating Plan (MOP).

Job Responsibilities:

• Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end.
• Forwards project documents to stakeholders to obtain sign-off, agreement on project cost, and needed resources.
• Develops project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications.
• Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and to manage project impact.
• Conducts information gathering work sessions with stakeholders to establish "as-is" (i.e., current state) maps and "to-be" (i.e., proposed state) for business process and process improvement recommendations.
• Designs and implements communication plans to ensure those affected by projects are informed and updated.
• Follows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.
• Balances multiple projects and deployment schedules to meet stakeholder goals and expectations.

Job Requirement:

• Possess a Bachelor’s degree in Supply Chain or Industrial Engineering related discipline
• Minimum 5 years of relevant working experience in Supply Chain/Logistics/Healthcare industry
• Excellent communication and negotiation skills
• Confident and able to collaborate and manage stakeholders of all levels
• Good team player; self-driven; energetic and motivated
• Experience in program/project management preferred

The Engineering Specialist works with engineering departments to develop, implement, and deploy approved operational processes and best practices consistently throughout the company. This position will assist the I.E. departments in special reengineering or new projects, as necessary. The Engineering Specialist will take a lead role in planning and execution of large project implementations or training initiatives. He/She may also manage other subject matter experts to ensure timelines and project deliverables are met and developing Web Application training material for use by Operation Trainers. This position may also be responsible for coordinating Operation Trainers efforts in field training.

Responsibilities:

• Be the main point of contact for WMS related activities.
• Involve in continuous improvement initiatives.
• Work closely with Operation on daily operation issues, troubleshooting and prevention.
• Participate in new businesses project implementation.
• Gathers and analyzes data necessary to develop work measurement.
• Maintains data within operating plans to highlight conditions and areas for potential change.
• Verifies the proper application of work measurement to ensure accuracy.
• Develops action plans and obtains management corrective action commitments.
• Assesses the impact of long- and short-range forecasts on operating plans.
• Maintains forecasts, operating plans, and tracking spreadsheets for future reference.

Qualifications:

• Possess a Bachelor’s Degree in Engineering or equivalent fields
• Displays understanding of operational barriers and failures, and identifies/improves designs, methods, processes, and flows through collaboration
• Technical minded with ability to resolve issues related to information systems reporting, report generation and storage, customized reports, and data integration, and writes complex queries and creates databases as needed
• Prior Industrial Engineering experience is preferred
• Prior experience using advanced Access and Excel functionalities, (Pivot tables, V-look ups, database creation/maintenance, etc.) is preferred
• Availability to work flexible shift hours, including weekends and travel is preferred/a plus.
• Note: There may be opportunities to convert to permanent based on performance during the contract tenure.

Job Summary
The Business Systems Analyst serves as a liaison between the business community and Information Services (I.S.). This position elicits and analyzes business needs for assigned projects, communicates with stakeholders, and participates in determining if the solution fits within the long-term strategic vision. This position ensures that Business Systems Analysis (BSA) work products conform to quality and content standards.

Responsibilities

Applies Business Systems Analysis Processes

• Participates in creating project work plans for assigned tasks to ensure milestones are met.
• Participates in cross-functional tasks to assist with consistency and adherence with standards and best practices.
• Supports subject matter experts in specific business systems analysis areas (e.g., business domains, processes, tools, techniques, etc.) to assist other BSAs while expanding his/her knowledge base.
• Adheres to enterprise process standards and contributes to and recommends process improvements to ensure consistent deliverables.

Elicits and Analyzes Business Needs

• Responsible for the coordination and facilitation of work sessions to gather relevant information and to ensure understanding of the audience's knowledge.
• Analyzes, comprehends, and applies the appropriate level of details, based on the stage of the project life cycle, to ensure mapped solutions satisfy business problems and opportunities.
• Breaks down complex concepts into comprehensible concepts to ensure appropriate level of communication and understanding for the project stakeholders.

Communicates Business Needs

• Participates in conflict resolution to gain consensus among project stakeholders and to ensure the achievement of common goals.
• Develops business and functional requirements and corresponding work products to ensure stakeholder understanding and to serve as a basis for subsequent work products in the project life cycle.
• Delivers clear, relevant, and accurate written and verbal communications appropriate for the audience to ensure clarity and understanding.
• Delivers verbal and written communications in a professional manner to ensure a credible, consistent, and clear message.

Validates Solutions for Business Needs

• Participates in discussions regarding solutions for cross-functional and highly complex projects to ensure the approach fits into the long-term business strategy.
• Reviews other BSAs' work products to ensure completeness, accuracy, and adherence to quality and work product standards.
• Attends peer reviews of architecture, design, and quality assurance work products to identify conflicts and confirm consistent implementation of business and functional requirements.
• Informs and assists project members in the understanding of business domains to broaden the knowledge base.

Assists in Identifying, Correcting & Reporting Defects in BSA Work Products

• Participates in testing of BSA work products and processes to identify defects, meet standards, and ensure effectiveness.
• Identifies and provides input to initial analysis to develop and implement appropriate actions.
• Assists in documenting test results to support the efficient resolution of problems and to capture defect data.
• Supports communication of test results with others (e.g., other business analysts, management, development teams, business users, etc.) to provide updates (e.g., estimated project end date, defects, functionality, etc.).
• Enters data in the defect management tool to report variances from expected results.
• Verifies defects are fixed to ensure expected results are met.
• Participates in problem solving to support efficient resolution of issues and to follow-up on outstanding defects.
• Collaborates with project team members to exchange information and to respond to requests in a timely manner.
• Assists in conducting root cause analysis of defects, identifies key and recurring problems, and provides solutions to prevent recurrence.
• Develops summarized findings of problems to management to recommend proposed actions.

Requirements

• Possess a Bachelor's Degree in Information Systems/Technology or related fields
• Has at least 5 to 7 years of work experience in a similar Business Analyst role, preferably having worked successfully on analysis projects up to implementation
• Proven experience with vendor sourcing, negotiations, and contract management
• Display good communications and presentation skills
• Able to collaborate and work effectively with a variety of stakeholders across the different levels or geographies

The Project Coordination Analyst plans, organizes, coordinates, and tracks activities to develop, deploy, and upgrade software and hardware. He/She troubleshoots project issues to maintain schedules utilizing established processes and procedures and makes recommendations for preventing recurrences. This position coordinates deployments and implementations and facilitates activities to ensure programs and projects are implemented successfully and meet established deadlines and budget.

Key Accountabilities:

• Leads project teams to achieve business results and to meet customer (both internal and external) requirements.
• Creates, prepares, and maintains project plans to estimate resources, plan, define goals, establish metrics, assess risks, develop cost plans, and provide stakeholder reports
• Leads meetings on project progress (e.g., issues, impacts, challenges, resolutions, action items, resources, deliverables, schedules, etc.) to achieve objectives on time and within budget
• Interacts with internal cross function groups, vendors and customers to clarify project and business needs.
• Maintains relationships among key stakeholders and technical groups to facilitate technical problem resolution.
• Communicates status to senior management on issues, concerns, and risks to recommend solutions and to ensure products meet customer's needs.
• Tracks milestones and deliverables to ensure project is on time and within budget. Manages the change control process to ensure project deliverables are formally reviewed, completed within planned cost and timeframe, and closed.
• Leads and clarifies product planning and design collaborations with project team members to coordinate deployments.
• Evaluates project to determine risk factors.
• Acts as a field and I.S. partner consultant to review, evaluate, and communicate progress on system release scheduling.
• Conducts post-release reviews to verify accuracy.
• Reviews release processes and procedures to verify operations and user community controls are applied

Key Requirements:

• Possess a Bachelor’s degree in Engineering , Computer Science, Information Technology or related fields
• Project Management Professional (PMP) certified is an advantage
• At least 3 to 5 years hands on implementation and IT project management experience
• Excellent communication skills, both verbal and written
• Hands on approach with a can-do attitude, self-driven and agile
• Job will require candidate to interact with groups on different time zones, e.g. US time
• Travelling may be required depending on project requirements, estimated to be 25%
• Experienced in handling large and complex projects across multiple countries in the region

This position generates new business by managing business relationships between UPS and designated Enterprise Accounts. He/She executes business plans by meeting and exceeding sales and revenue goals. This position leads service and sales activity across UPS's portfolio of products and services including Freight, Package, Forwarding, and Distribution. He/She drives global business growth through solution development, customer-facing communications, contract development, value creation, and negotiation. This position obtains knowledge about customers’ competitors to consult customers on UPS solutions that support their market competitiveness.

Responsibilities:

• Maintains contract compliance and renewal process to ensure elements of contracts are being followed and negotiated by both UPS and the customer.
• Maintains and monitors customer information and account performance data for Freight, Package, and Forwarding and Distribution to track sales performance against sales objectives.
• Utilizes business information and analysis reporting tools to assess account performance analysis.
• Monitors and tracks competitors to gain competitive intelligence to be used in engaging prospects and customers.
• Builds high level Customer Relationships
• Identifies key decision makers within customer organizations to expand business opportunities across the enterprise portfolio.
• Works with internal stakeholders to develop comprehensive account strategies for retention, penetration and acquisition of accounts.

Requirements

• Minimum Bachelor’s Degree in Supply Chain Management, Logistics, Marketing, Business, or relevant discipline. Master’s Degree or MBA will be a plus
• Possess at least 7-10 years of experience in a field sales role.
• Candidate with strong experience background in life science and/or medical device/pharmaceutical industry (or related) with extensive knowledge of GMP/GSP/GDP environment and 3PL/4PL experience will be an added advantage
• Candidate with healthcare regulations knowledge or healthcare service experience is strongly preferred
• Familiar with ISO certification knowledge (especially ISO 13485:2003)
• Proven track record of increasing sales against plan objectives in previous assignments
• Business related travel will be required

The Project Coordination Analyst plans, organizes, coordinates, and tracks activities to develop, deploy, and upgrade software and hardware. He/She troubleshoots project issues to maintain schedules utilizing established processes and procedures and makes recommendations for preventing recurrences. This position coordinates deployments and implementations and facilitates activities to ensure programs and projects are implemented successfully and meet established deadlines and budget.

Key Accountabilities:

• Leads project teams to achieve business results and to meet customer (both internal and external) requirements.
• Creates, prepares, and maintains project plans to estimate resources, plan, define goals, establish metrics, assess risks, develop cost plans, and provide stakeholder reports
• Leads meetings on project progress (e.g., issues, impacts, challenges, resolutions, action items, resources, deliverables, schedules, etc.) to achieve objectives on time and within budget
• Interacts with internal cross function groups, vendors and customers to clarify project and business needs.
• Maintains relationships among key stakeholders and technical groups to facilitate technical problem resolution.
• Communicates status to senior management on issues, concerns, and risks to recommend solutions and to ensure products meet customer's needs.
• Tracks milestones and deliverables to ensure project is on time and within budget. Manages the change control process to ensure project deliverables are formally reviewed, completed within planned cost and timeframe, and closed.
• Leads and clarifies product planning and design collaborations with project team members to coordinate deployments.
• Evaluates project to determine risk factors.
• Acts as a field and I.S. partner consultant to review, evaluate, and communicate progress on system release scheduling.
• Conducts post-release reviews to verify accuracy.
• Reviews release processes and procedures to verify operations and user community controls are applied

Key Requirements:

• Possess a Bachelor’s degree in Engineering , Computer Science, Information Technology or related fields
• Project Management Professional (PMP) certified is an advantage
• At least 3 to 5 years hands on implementation and IT project management experience
• Excellent communication skills, both verbal and written
• Hands on approach with a can-do attitude, self-driven and agile
• Job will require candidate to interact with groups on different time zones, e.g. US time
• Travelling may be required depending on project requirements, estimated to be 25%
• Experienced in handling large and complex projects across multiple countries in the region

This position generates new business by managing business relationships between UPS and designated Enterprise Accounts. He/She executes business plans by meeting and exceeding sales and revenue goals. This position leads service and sales activity across UPS's portfolio of products and services including Freight, Package, Forwarding, and Distribution. He/She drives global business growth through solution development, customer-facing communications, contract development, value creation, and negotiation. This position obtains knowledge about customers’ competitors to consult customers on UPS solutions that support their market competitiveness.

Responsibilities:

• Maintains contract compliance and renewal process to ensure elements of contracts are being followed and negotiated by both UPS and the customer.
• Maintains and monitors customer information and account performance data for Freight, Package, and Forwarding and Distribution to track sales performance against sales objectives.
• Utilizes business information and analysis reporting tools to assess account performance analysis.
• Monitors and tracks competitors to gain competitive intelligence to be used in engaging prospects and customers.
• Builds high level Customer Relationships
• Identifies key decision makers within customer organizations to expand business opportunities across the enterprise portfolio.
• Works with internal stakeholders to develop comprehensive account strategies for retention, penetration and acquisition of accounts.

Requirements

• Minimum Bachelor’s Degree in Supply Chain Management, Logistics, Marketing, Business, or relevant discipline. Master’s Degree or MBA will be a plus
• Possess at least 7-10 years of experience in a field sales role.
• Candidate with strong experience background in life science and/or medical device/pharmaceutical industry (or related) with extensive knowledge of GMP/GSP/GDP environment and 3PL/4PL experience will be an added advantage
• Candidate with healthcare regulations knowledge or healthcare service experience is strongly preferred
• Familiar with ISO certification knowledge (especially ISO 13485:2003)
• Proven track record of increasing sales against plan objectives in previous assignments
• Business related travel will be required

The Industrial Engineering Supervisor is responsible for brokerage business planning, seasonal volume forecasting, planning tools and report development. He/She conducts regular volume forecasting review meeting with geo operations to ensure the planning are aligned and well executed. The IE Supervisor supports right size operations through accurate planning and regular reviews to ensure operation achievement of the business plan. This position also supports to build staffing simulation template and suggest process that could help operation enhance efficiency.

Job Responsibilities

Brokerage Business Planning:

• Develops APAC brokerage business planning as a center of expert, utilize the export volume projection from marketing and import volume projection from region IE to project brokerage financial files and productivity files.
• Creates productivity goal setting based on enterprise/country initiatives without impacting services.
• Develops annual staffing projections by week and by day of week for processes to provide a cost-effective operating plan.
• Allocates volume, productivity and staffing into daily/weekly/monthly/quarterly view.

Volume Projection and Data Analysis:

• Monthly volume forecasting, bi-weekly adjustment based on historical data and market trend.
• Bi-weekly review meeting with countries to align volume projection and ensure they are executed. As well as review gaps and keep record to evaluate future adjustment.
• Develops quarterly and yearly plans to forecast resource needs to ensure UPS’s ability to meet business plan objectives.
• Reviews and updates forecast as required to maintain validity of forecast projections (i.e., ensure measures are still relevant and conform to accepted IE principles) and adherence to Business Plan goals.
• Assumes project management responsibilities and conducts financial analysis when required to ensure project remains on budget and schedule.
• Conducts follow-up with Area Managers to discuss plan effectiveness and influence decision making.

Develops Brokerage Planning Tool and Report Template

• Creates brokerage OMR Input Pannel, slicer report for brokerage KPI elements.
• Leads brokerage analyst to create brokerage daily/weekly/monthly report, ensure they are published timely and accurately.
• Develops staffing simulation template for HR hiring purpose.

Other Operational Supports:

• Supports ah-hoc requests on data analysis for budget and staffing requirement for new initiatives.
• Supports valuate staffing impact for new projects.
• Participates in Business Review and Planning meetings and works with the operations management team to implement solutions and conduct follow-up.
• Justifies and presents recommendations (e.g., improved job set ups, operating plans, etc.) to I.E. Section Leader, Area Manager and Brokerage Division Manager and staff management for approval, as appropriate.

Job Requirements

• Possess a bachelor’s degree in industrial engineering, Mathematics, Process Management or any relevant field of disciplines.
• Minimum 3 years of relevant experience performing in a similar capacity coming from Industrial Engineering and Brokerage background.
• Requires excellent command of English communication skills (both oral and written) with the ability to converse effectively and able to work well with people of all levels.
• Exceptional analytical, strategic thinking, high sensitivity to figures with problem-solving abilities.
• Energetic self-starter with excellent learning agility, attention to details, positive attitude with the ability to manage multiple competing priorities within tight deadlines.
• Require demonstrated skills in Microsoft Office Programs (MS Excel, MS PowerPoint) and programming tools such as Power BI and Tableau.

Job Summary

The Enterprise Account Manager plays a pivotal role in driving new business opportunities and fostering strategic relationships between UPS and designated Enterprise Accounts. This individual is tasked with executing well-defined business plans that align with the overall objectives of UPS, continually striving to meet and exceed sales and revenue goals. In this multifaceted position, the Enterprise Account Manager will lead service and sales initiatives across UPS's extensive portfolio, which includes Freight Forwarding and Distribution services. He/She drives global business growth through solution development, customer-facing communications, contract development, value creation, and negotiation.

Responsibilities

Contract Management and Account Performance Analysis

• Ensure adherence to contract compliance by overseeing the entire renewal process.
• Negotiate and execute all elements of contracts between UPS and customers, guaranteeing mutual agreement on terms and conditions.
• Regularly maintain and analyze comprehensive customer information and account performance data related to Freight Forwarding and Distribution services.
• Evaluate sales performance against established objectives, identifying areas for improvement and growth.

Business Intelligence Utilization and Market Analysis

• Utilize advanced business intelligence and analytical reporting tools to conduct thorough assessments of account performance.
• Generate insights that inform strategy adjustments and enhance service delivery.
• Monitor and analyze competitor activities to gather actionable intelligence.
• Utilize information to inform strategic engagement with both prospective and existing customers, enabling UPS to maintain a competitive edge.

Customer Relationship Management and Solution Development

• Cultivate and manage strong, lasting relationships with key stakeholders at Enterprise Accounts.
• Act as the primary point of contact for customer inquiries, ensuring timely and effective communication.
• Collaborate with cross-functional teams within UPS to design and implement customized solutions that meet the specific needs of Enterprise Accounts.
• Advocate for customers’ needs within UPS, ensuring alignment between customer expectations and service delivery.

Requirements

• Possess a Degree in Business, Finance, Logistics or related field in healthcare.
• Possess at least 7-10 years of proven experience in sales, preferably within the logistics or transportation industry
• Demonstrate strong negotiation and communication (written/verbal) skills
• Display strong drive to meet and exceed sales target, with past track record
• Able to work independently and with others in a team
• Willing to travel for business needs when required

The RPA Developer will join the UPS APAC Supply Chain Services (UPS SCS) Digital and Automation Engineering team to develop Digital Process Automation solutions for business units within UPS SCS. The ideal candidate is primarily responsible for analysis, development, testing, training and deployment of Robotic Process Automation (RPA) solutions to drive automation of operations processes to meet business operational needs and objectives.

Job Duties

• Perform analysis, solutions design, development and deployment of Robotic Process Automation (RPA) applications
• Provides steady-state support for the automation applications and enhancements to maintain currency of the deployed automation solutions
• Stay updated with the latest advancements in RPA technology, digitalization tools and industry best practices
• Identify automation opportunities and propose continuous improvement to existing processes with latest developments in RPA technology
• Carry out any other duties and responsibilities as assigned

Job Requirements

• Degree/Diploma in an Engineering discipline, IT or Logistics Operations Management preferred
• Analytical thinking and strong attention to details
• Ability to work independently and collaborate effectively with stakeholders
• Team player with a willingness to share knowledge and learn from others
• Adaptability to understand and interest to work with low code applications and systems
• Proficiency in Microsoft Excel, Microsoft PowerApps is an advantage
• Experience with or certifications in UiPath or RPA tool is highly desirable

Job Responsibilities

This position is responsible for warehouse activities:

• Unloading, receiving, checking & putaway
• Picking, packing and dispatch
• Labelling & kit to stock
• Perform inventory cycle-count;
• Perform housekeeping of warehouse
• Upkeep and maintenance of materials handling equipment
• Observe and comply with standard operating procedures
• Observe and comply with warehouse safety and health rules
• performs other tasks as assigned.

Job Requirements

• Min Secondary 2 or SPM Form 5 with certificate
• Possess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience
• Possess WMS knowledge and forklift license is an advantage

The New Business Engineering (NBE) Supervisor creates and provides customized solutions for UPS core and external customers. He/She strengthens customer relationships through enabling UPS to be a single source provider of transportation and supply chain related needs and consulting. He/She works with Business Development, Program Management and other departments to gather customer business requirements and translates this into successful supply chain solutions design and pricing to win new business.

Job Responsibilities

• Supports Business Development with the design and pricing (proposal) of a supply chain solution for Healthcare product vertical.
• Demonstrates a detailed understanding of logistics and supply chain concepts; makes recommendations for possible changes to solve supply chain problems on routine accounts.
• Demonstrates a detailed understanding of Cost Modelling financial concepts and drivers; and P&L components of an account income statements.
• Communicates with clients to gain clear understanding of requirements for their supply chain and verify data assumptions.
• Supports team with designing detailed warehouse processes, setup and costing, and works collaboratively with IT solutions and Transport solutions teams to provide a total supply chain solution.
• Ensures the final design will meet customer expectations, fit UPS Healthcare strategy and will be supported by UPS’ (IT) infrastructure.
• Participates in customer meetings/workshops to discuss the overall UPS solution answering to the customer needs on a need-to basis.
• Manages project lifecycles.
• Develops project plans, assigns tasks to resources and ensures affected functions or groups are identified and held accountable.
• Communicates with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage deliverables and adherence to the project timelines.
• Presents project documents to stakeholders to obtain sign-off, agreement on project cost and pricing.
• Balances multiple projects and deployment schedules to meet stakeholder goals and expectations.

Job Requirements

• Possess a Bachelor's Degree in Logistics, Industrial Engineering, Business Administration or equivalent fields.
• Possess 2-4 years of prior experience in the logistics industry, preferably in the Healthcare sector.
• Display enthusiasm and creativity (or is open to new ideas)
• Demonstrate strategic thinking and ability to drive change.
• A proactive team player
• Display good communication skills and is able to form good relationships with varying levels of stakeholders (internal/external)
• Possess working knowledge of Microsoft Office (including MS Project, MS Visio, MS Access) and Autocad
• Able to travel occasionally when required.

The position is responsible for providing support to numerous groups within the IE function. He/She assists in conducting data gathering and analysis to support the work measurement and operational planning activities of the IE Supervisors. This position compiles data, develops reports, conducts periodic audits, and produces forecasts. He/She participates in time study and operational improvement activities.

Responsibilities:

• Gathers and analyzes data necessary to develop work measurement.
• Maintains data within operating plans to highlight conditions and areas for potential change.
• Verifies the proper application of work measurement to ensure accuracy.
• Conducts audits to identify areas and processes not in compliance with standards.
• Discusses and records non-compliant exceptions.
• Develops action plans and obtains management corrective action commitments.
• Assesses the impact of long and short range forecasts on operating plans.
• Responds to ad hoc reporting and analysis requests and utilizes various programs to compile statistical reports.
• Maintains forecasts, operating plans, and tracking spreadsheets for future reference.
• Develops annual staffing projections based on trends.

Qualifications:

• Possess at least a Bachelor’s Degree in Industrial Engineering or related fields.
• Possess at least 1-2 years of prior Industrial Engineering roles.
• Display a strong understanding of warehouse management systems (WMS)
• Prior experience in WMS migration is preferred/advantageous in this role.
• Demonstrate understanding of operational barriers and failures, and identifies/improves designs, methods, processes, and flows through collaboration.
• Technical minded with ability to resolve issues related to information systems reporting, report generation and storage, customized reports, and data integration, and writes complex queries and creates databases as needed.
• Proficient in advanced Access and Excel functionalities, (Pivot tables, V-look ups, database creation/maintenance, etc.)
• Availability to work flexible shift hours, including weekends and travel (where needed)

The candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented.

Job Responsibilities

• Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential
• Follow up with customer inquiry and provide information about services, products and to process orders
• Order creation and customer account management in SAP/WMS
• Backorder and returns management
• Coordinate with the warehouse team to ensure that operational tasks are met:
• Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all QA or legal liability requirements;
• Order Processing: ensure all orders are processed accurately and in a timely manner and according to the client’s specific requirements;
• Shipping: To coordinate with internal and external stake holders to ensure all shipping documents are provided accurately and timely
• Complaints and returns management
• Adjustments: ensure inventory integrity by processing authorized inventory adjustments
• Process all documentation associated with the movement of our clients inventory into and out of the facility according to client requirements, and in an accurate and timely manner
• Perform clerical duties such as filing and reporting
• Document, investigate and resolve all customer concerns in a timely fashion;
• Drive prompt and professional communication at all times for both internal and external customers;
• Document all shipping errors on the required documentation with accuracy and attention to detail;
• Other duties as assigned to you from time to time by the company.
• Observe and comply with standard operating procedures
• Observe and comply with warehouse health & safety guidelines

Job Requirements

• Possess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience
• Possess excellent communication (written/verbal) and presentation skills
• Require strong problem solving, organizational and time management skills, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
• Proven ability to work well both independently and as part of a team required.
• Proficient in computer usage, working knowledge of WMS or SAP and MS Office.
• Possess working knowledge of order entry systems and warehouse management syste