We are looking for a dynamic professional to join our team in a customer-facing role. This position involves shaping and guiding customer requirements, providing design validation, and delivering associated estimations, costings, and low-level designs to meet and exceed customer expectations. The role is hybrid, requiring a minimum of 3 days per week on the client site.
Design has a key role in supporting our operations and sales teams in leading the development of compelling, innovative, cost competitive proposals that leverage focus around our applications, datacenter and modern workplace infrastructure capability, providing input and support to broader opportunities. What you'll be doing:
• Take responsibility for the performance and quality of output to support growth; ensuring timescales are met, pricing and technical designs are completed in line with business strategy and targets.
• Work directly on customer opportunities, attend customer meetings and develop high quality responses to their needs.
• Primary focus in delivering net new external business, also major internal Capita opportunities as sell through opportunities.
• Provide subject matter expertise to the operation and sales teams, assuring quality of input and overall proposals for bids.
• Innovation - drive innovation in our approach to customer needs.
• Knowledgebase - work closely with the business to generate a comprehensive knowledgebase/library to support the end-to-end pre-sales and sales lifecycle.
• Provide support to the broader growth team, to help stimulate demand for services and inform/influence sales opportunities.
• Assist the business with the technical qualification of a new business opportunity or prospect, or with a complex requirement within an existing Customer account, to ensure that it aligns with Capita target markets, portfolio, delivery and lifecycle services capability.
• Drive the simplification and standardization of processes, tools and associated documents supporting deliverables.
• Ongoing vendor alignment to capture, latest releases, updates, pricing and technology roadmaps.
• Maintain skills by way of attending seminars, courses and self-study, relevant to current business strategy
• Attainment and retention of appropriate recognized industry and vendor qualifications
What we're looking for:
• Security Clearance (minimum SC) is needed for the role, existing clearance, or suitability for clearance to be achieved required
• Strong understanding of secure infrastructure, along with a view of the broader technology market.
• Good understanding of technology trends and how they affect Capita and our customers.
• Evidence of experience of defining and delivering secure infrastructure-based solutions.
• Demonstrable knowledge of the secure infrastructure technology - including a background in one of more of the following: Structured cabling, Physical security (CCTV, Access Control etc.), Audio Visual (A/V) infrastructure, Smart buildings.
• Secure Infrastructure Vendor certification
• Demonstrable skills in understanding the needs of organizations and designing and delivering compelling solutions to address them.
• Personal integrity that builds trust and confidence in clients and colleagues.
• Confident and personable with strong inter-personal skills, able to communicate effectively and compellingly at all levels of an organization, through a variety of different methods (including verbal, written and presentation).
• Listen, engage and discuss appropriately (consultative, not afraid to challenge, positive and persuasive without the need to preach).
• Proactive and collaborative approach to working with clients, colleagues, partners & vendors.
• Able to manage competing priorities for own activities, to deliver against agreed priorities and deadlines, escalating if required.
• Flexible, able to travel, and stay away from home when required.
• Current full UK driving licence.
• Able to work autonomously aligned with broad direction.
• Outcome driven against targets, strong focus on execution, "getting things done".
• Comfortable working in a fast paced and dynamic environment.
• Working closely and maintaining relationships with key vendors.
What's in it for you?
• 23 days' holiday (rising to 27 ) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
