Total 6 Contract business management project planning job vacancies in Singapore

JOB SCOPE & RESPONSIBILITIES

•Provide IT support to all departments

•Installing / Configuring computer hardware, software & other related to IT / ICT

•Creating user guide for in-house application

•Investigate, diagnose and resolve computer software and hardware faults

•Support and maintaining all tele-communication

•Update & maintaining IT/ICT documents & asset

•Design card, poster, advertisement, editing video and other related to designing or editing

•Other related task given from time to time

JOB REQUIREMENTS

•Have skills and knowledge in application of MS Office

•Have skills & knowledge in network troubleshoot and IT support

•Have skills & knowledge in Adode Photoshop/Illustrator/Canva

•Have skills in editing videography and graphic

•Have valid driving license and priority to whom have license B2

•Priority to whom with IMMIDIATE Availability / IMMIDIATE Intake

Perks & Benefits

• Employee equity
• Nearby public transport
• Casual dress code
• Medical insurance
• Sabbatical leave
• Personal development opportunities
• Paid training and development

IMMEDIATE HIRE

We are specialists in corporate advisory, corporate financing, and strategic advisory. We are proud of our affiliations with professional firms from the Accounting, Audit & Legal industry.

The Department of Corporate Finance has been actively involved in insolvency practice since 2007 whilst our Partners have over 15 years of practice in the area of insolvency.

This is a contract position (12 months). Candidates who meet the minimum requirement and senior candidates are welcome to apply.

Responsibilities:

1. Draft correspondences, reports, presentations and attend to statutory meetings
2. Handling administrative and management of cash books and accounts of companies under liquidation and/or receivership
3. Attend client meetings & creditors meetings
4. Conducting company searches and lodgements of documents/forms with SSM
5. Ensure compliance of legal formalities are adhered to with regards to companies under liquidation and/or receivership - advertisements, gazettes, liaising with insolvency department, etc

Requirements:

1. Possess at least a Bachelor's Degree in Law (LLB) /Accounting/Finance or equivalent
2. At least 3 years of experience in the field of insolvency/liquidation work
3. Strong understanding of corporate law, commercial transactions, mergers and acquisitions, contract law, and regulatory compliance and corporate governance principles.
4. Familiar with SSM, LHDN, Insolvency compliance, accounting standards, tax laws, and filling procedure.
5. Ability to work independently and is a collaborative team player with attention to detail
6. Ethical and committed to client confidentiality.
7. Good written and verbal communication skills (English & Bahasa Malaysia)
8. Able to work long hours and travel when required
9. Able to work under pressure and within tight deadlines.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Open culture

JOB PURPOSE

This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.

JOB ACCOUNTABILITIES / KEY RESULT AREA

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES

Formal Education

High School Certificate (or) Diploma/Bachelor’s degree

Work Experience

Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.

Language Proficiencies

Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.

Job Brief:

The Customer Service Team Leader will oversee and manage a team of Customer Service Agents to ensure high-quality service delivery and customer satisfaction. This role involves leading by example, providing guidance, and ensuring the team meets performance metrics. The ideal candidate will possess strong leadership abilities, a deep understanding of the customer service environment, particularly in the e-commerce and financial services industries, and have a risk-based approach to solving problems.

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users & handle escalations if required. Manning of escalation queues.
11. Communicate effectively & motivate team members to perform better
12. Utilize expert knowledge of fintech, banking, and payment processing rules to handle and solve customer challenges in a timely manner & generate relevant reports for operational discussion and analysis.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2.4 years of experience in a call center environment, preferably within the e-commerce, financial services, banking, or commercial sectors.

3.  At least 2 years of experience managing a team in a customer service setting.

4.   Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5.Strong understanding of fintech, banking payment processing, and subscription-based revenue models.

6. Strong analytical and mathematical skills with attention to detail.

7.Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.Excellent written and verbal communication skills in English.

9. Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services Solutions. Through collaboration between our colleagues, partners and customer, we strive to enrich society through constant innovation and development of solution- driven tools. 

Job Descriptions:

• Conduct thorough functional and regression testing on iOS, Android, API, and web applications.
• Execute manual test cases and document any defects or inconsistencies in the software.
• Collaborate with product owners and app developer teams to clarify requirements and ensure comprehensive test coverage.
• Report, track, and manage defects, ensuring issues are resolved before product release.
• Provide regular updates on testing progress, including test results, defect counts, and quality metrics.
• Assist in developing test plans and test cases based on requirement documents and user stories.
• Maintain a focus on privacy and security guidelines, ensuring these are consistently applied in testing processes.
• Participate in Agile Scrum ceremonies, including sprint planning and retrospectives, to provide insights from a QA perspective.
• Ability to derive test cases from requirement documents and user stories.
• Attention to detail with a passion for maintaining high standards in software quality.
• Good communication skills in English, both written and verbal.
• Experience working with Agile Scrum methodology is a plus.
• Knowledge of automation tools is beneficial but not required at this stage.

Job Requirements :

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in Engineering (Computer / Telecommunication),Computer Science / Information Technology
• Preferably at least 3 years experience in software testing, preferably in mobile and web applications.
• Strong knowledge of Software Quality Assurance (SQA) methodologies and best practices.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English,Malay language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!