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INDPRO (M) SDN BHD

Service Engineer - (PJ) / 服務工程師 - (PJ)

Full-time

Petaling Jaya, Selangor

Engineering

2 weeks ago

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Angkara Setia Development Sdn Bhd

Customer Service (Full Time) / 客戶服務（全職）

Full-time

Kuala Lumpur, Wilayah Persekutuan K...

Customer Service

3 weeks ago

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Pertiwi Oligo Sdn Bhd

Customer Support Agent

Full-time

Kuala Lumpur, Federal Territory of...

Customer Service

3 weeks ago

About Oligo Business Services:

Oligo Business Services Pte Ltd is a leading HR service provider and consultancy, specializing in delivering high-quality HR and payroll solutions to clients across Singapore and Malaysia. We primarily support customers using Unit4 Prosoft HRMS and provide expert guidance on HR-related issues such as payroll, leave management, employee claims, and time and attendance.

Job Summary:

We are seeking a Custom Support Agent to join our team and assist customers with their HR-related inquiries and Unit4 Prosoft HRMS software support. This role is crucial in helping our clients manage their HR processes efficiently by providing knowledgeable and timely support.

Key Responsibilities:

Respond to customer queries via email, ticketing management system, and over the phone.
Provide expert advice and troubleshooting on Unit4 Prosoft HRMS software.
Assist customers with HR-related queries, including payroll (Singapore and Malaysia), leave
management, employee claims, and time and attendance.
Diagnose and resolve technical issues by identifying the root cause and providing solutions.
Ensure customer queries are resolved within established response and resolution times.
Collaborate with other teams to escalate complex issues when necessary.
Maintain detailed documentation of customer interactions and solutions provided.

Qualifications and Experience: Must Have:

Strong understanding of HR policies and principles, especially related to payroll (Singapore and Malaysia), leave management, employee claims, and time and attendance.
Excellent problem-solving skills and the ability to think logically and provide structured solutions.
Proficiency in English with excellent written and verbal communication skills.
Comfortable handling customer inquiries through email, ticketing systems, and over the phone.

Added Bonus:

Experience with Unit4 Prosoft HRMS.
Prior experience in a customer support role.
Familiarity with HR software systems and technical support processes.

Personal Attributes:

Organized and able to manage time effectively.
Able to prioritize tasks and handle multiple customer queries simultaneously.
Patient, with good customer service etiquette.
Strong attention to detail and the ability to follow processes accurately.

Reporting Structure:

This position reports directly to Oligo senior management.

Benefits:

Competitive salary with annual increment.
Increasing annual leave based on years of service.
Comprehensive medical benefits.
Collaborative work environment.
Training and development opportunities.

Join Our Team:

If you are a motivated individual looking to contribute to a growing company, Oligo Business Services offers an engaging and supportive work environment where your contributions are valued and rewarded. With our headquarters in Singapore and offices around the region you will be joining a progressive company looking to continue expanding in the near term.

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DOCUMENT TECHNOLOGIES SDN BHD

Customer Service Coordinator

Full-time

Shah Alam, Selangor

Customer Service

1 month ago

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OZ Marketing Sdn Bhd

Customer Service cum Cashier / 客戶服務兼收銀員

Full-time

Kuala Lumpur, Federal Territory of...

Customer Service

3 weeks ago

About OZ Marketing

With over 30 years of experience in Malaysia, OZ Marketing is a renowned importer, distributor, and marketer of fast-moving consumer goods (FMCG), specializing in nutrition products for individuals of all ages. Founded in 1994 to manage the marketing and distribution of Kalbe Group products across Malaysia and the ASEAN Region, OZ Marketing has rapidly expanded to establish itself as a prominent player in the FMCG sector. Our diverse range of retailers spans chain pharmacies, independent pharmacies, hypermarkets, supermarkets, convenience stores, baby shops, and Chinese medical halls. We offer comprehensive sales and marketing, distribution, warehousing, and logistical solutions for multinational FMCG brand owners in the Malaysian market. Our flagship brands, including Morinaga and Naturale Choice, are trusted by millions in Malaysia to provide the essential nutrients they need for optimal health.

Mission Statement

At OZ Marketing, our mission is to deliver high-quality nutrition products that enhance the well-being of individuals and families across Malaysia, while maintaining the highest standards of integrity, professionalism, and customer service.

Vision

Our vision at OZ Marketing is to be the preferred partner for multinational FMCG brand owners seeking to penetrate and succeed in the dynamic Malaysian market, known for our excellence in marketing, distribution, and customer engagement.

Working Culture at OZ Marketing

Emphasis on teamwork and collaboration to achieve common goals.
Commitment to integrity, transparency, and ethical business practices.
Encouragement of innovation and continuous improvement.
Recognition and appreciation of employee contributions and achievements.

Benefits of Working at OZ Marketing

Competitive salaries and performance-based incentives.
Opportunities for professional development and career advancement.
Dynamic and inclusive work environment that values diversity and creativity.

Promotion Opportunities at OZ Marketing

OZ Marketing is dedicated to nurturing talent and providing opportunities for career growth and advancement. We offer various training programs, mentorship opportunities, and pathways for internal promotion to support the development of our employees.

Join Us Today

Explore exciting career opportunities at OZ Marketing. Check out our job vacancies and apply now to become part of our dynamic team. Discover more about career opportunities at OZ Marketing and take the next step in your professional journey with us.

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EASTERN PAPER CARTON SDN. BHD.

Customer Services / 客戶服務

Full-time

Sungai Buloh, Selangor

Customer Service

3 weeks ago

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Essmart Systems Sdn Bhd

SERVICE TECHNICIAN / JURUTEKNIK (Lubrication Solutions)

Full-time

Kuala Lumpur, Selangor

Maintenance / Repair

3 weeks ago

Service Technician (Lubrication Solutions)

Job Responsibilities:

Perform in-house and site services such as serves customers by installing, repairing and servicing systems and products.
Analysing work orders and planning daily and weekly travel schedule.
Tie workflow to schedule, manage all on site installation, repair, and maintenance tasks as well as follow all company’s filed procedures and protocols.
Establishes service by studying system requirements and gathering the necessary components and parts for completing the installation and performing acceptance tests.
Completing timely and detailed service reports for installation and repairing works.
Carry out periodic inspection and repair of system and equipment.
Accomplishes operations and organization mission by completing related results as and when assigned by Superior.

Juruteknik Pemasangan, Membaiki dan Servis Sistem Pelinciran / Alatan Mesin:

Pengetahuan mengenai proses dan kaedah penyelenggaraan, pemasangan dan memperbaiki pelbagai jenis alatan mesin / sistem yang berkaitan.
Melaksanakan tugas penyelenggaraan dan perkhidmatan teknikal termasuk memasang, membaiki, melakukan pengujian dan pentauliahan, pemeriksaan sistem pelinciran automatik atau produk syarikat.
Bekerja mengikut jadual waktu kerja / projek yang dirancangkan dan menguruskan semua pemasangan, pembaikan, penyelenggaraan dan pemeriksaan sistem di tapak kerja di seluruh nagara.
Melaksanakan tugas mengikuti arahan penyelia dan spesifikasi yang ditetapkan.
Memastikan alat / bahan keperluan kerja disediakan dan sentiasa mengikuti manual pemasangan.
Kemahiran mengenal pasti punca masalah teknikal alatan mesin / sistem dan menyelesaikannya dengan tepat.
Mengesyorkan produk / sistem yang sesuai dan penambahbaikan kepada pengguna.
Menulis laporan harian, laporan kerja pemasangan dan sebarang perkhidmatan yang telah dilaksanakan.
Mematuhi semua prosedur dan protokol syarikat.

Requirements:

Possess certificate or diploma in engineering with basic mechanical, industrial or electrical repairs knowledge or equivalent.
English and Bahasa Malaysia literacy. Able to speak and write simple English for reporting purpose.
Proven field service experience or knowledgeable in technical support works will be added advantage.
Ability to work shifts and willing to travel outstation is required.
Interpersonal skills, result driven, positive working attitude, self-motivated.

Keperluan Kerja:

- Min. SPM / Sijil kemahiran, diploma dalam bidang Mekanikal / Kejuruteraan atau setaraf.

- Graduan baru digalakkan untuk memohon.

- Pengalaman bekerja dalam bidang mekanikal adalah satu kelebihan.

- Keadaan dan kekuatan fizikal yang baik.

- Kesediaan untuk bekerja lebih masa.

- Mampu menjalankan tugas ke luar kawasan (Outstation).

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Greatitude Consultancy

Customer Acquisition Specialist / 客戶獲取專家

Full-time

Penang, Penang

Finance / Banking / Insurance

3 weeks ago

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Bryks Art Sdn Bhd

Attraction Crew / Customer Service Executive

Full-time

Kuala Lumpur, Federal Territory of...

Others

1 month ago

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Titimas Group of Companies

CUSTOMER SERVICE ASSISTANT - LOGISTICS

Full-time

Port Klang, Selangor

Customer Service

1 month ago

Roles

The key roles of the Customer Service Assistant – Logistics are:

- Attending customers’ enquiries, to meet customer satisfaction.

- Assist in system implementation, enhancement to system/work processes to improve the operation efficiency of the department.

Responsibilities

The Customer Service Assistant – Logistics is overall responsible on the customer enquiries and booking confirmations, with the defined scope for Titimas Logistics Sdn. Bhd.

- To assist Marketing Team in preparing the quotation for new customers and continue building up business relationship with them for future business;

- Checking rates from supplier (Carrier – freight LCL, FCL Conventional, RORO. Air freight / Warehousing / Transport etc);

- Required to prepare quotation within the same day after received confirmation from CEO;

- Follow up with customers after quotation have been send out in order to secure the shipment;

- Closely monitor and follow up shipment status until job complete to avoid any problem arise;

- To check with the related Government Agency for any Import / Export permit requirement for any new item / commodity

Preparing MITI cost analysis
Renewal of MTIB license

- Update Carrier Own Container (COC) rate list and distribute to other team members on monthly basis;

- Prepare Costing Sheet and updating quotation in Smart Freight System for each shipment;

- Check cash term invoice before sending to Accounts Department;

- Follow up payment from Customers;

- Monitor the movement stock at JASA KITA WAREHOUSE, coordinate with Import Team on the stock in and out at warehouse and check the Invoice billing from vendor;

- Perform any other jobs as assign by superior / management when required from time to time.

Qualitifications

Possess at least Higher, Secondary, SPM / STPM or Diploma in related field.
Minimum 2 years of working customer service/documentations/operations experiences in forwarding.
Solid knowledge of FCL and LCL shipping documents, customs clearance, and local transportation. Airfreight experience is a plus.
Efficient multitasking with good communications and time management skills.'
Recent graduates in relevant fields are encouraged to apply.

Titimas Group of Companies, is a well-diversified total shipping, logistics, jetty operations, insurance and marketing service group provider which has been providing comprehensive services throughout the world. Headquartered in one of the world’s busiest and convenient port- Port Klang Malaysia, where Malaysia’s major ports are located- the Westport, Southport and Northport. Westport is a hub of major liners for container, conventional, bulk, roro, tankers, and cruise liners. Titimas Shipping and Trading Sdn Bhd and Titimas Logistics Sdn Bhd are proud of its management system that has been certified according to the standard of ISO 9001:2015 by GCL International certifying body. The implementation of our Quality Management System will ensure our ability to consistently provide quality services that meet customers, statutory and regulatory requirements and accreditation. Titimas Group of Companies had received numerous awards and recognition, to name a few, SME Corp Malaysia and SME 100 Awards for fast Moving Company in East Malaysia. We are proud member of Overseas Project Cargo Association (OPCA), Connecting Five Continents (C5C), Federation of Malaysia Freight Forwarders (FMFF), Selangor Freight Forwarders and Logistics Association (SFFLA), and Central Region Shipping Association (CRSA).

Titimas’ team of professional consultant have more than 40 years of experience in delivering freight and transportation of any size and types whether project cargo, FCL, LCL, air freight, timber/wood, steel/metal, grain, cement or concrete piles and many more, moving to their safe destination. We have 54 multi-lingual team which assists our customers from inquiry to operations. Distinguished by its value of integrity, customer focus, people-driven and adaptive to market changes, Titimas has been serving a diverse range of clientele with an outstanding management depth and an enviable portfolio of growth opportunities coupled with personalised service over the years.

We always ensure that we are in constant communication with our business partners. We help them grow by assisting them to connect with the shippers. We wanted to make things easier for you by giving you solutions and options.

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HONOUR LANE LOGISTICS SDN BHD