Total 57 customer service job vacancies in Aberdeen, Aberdeenshire

Are you an experienced Health & Social care professional who's on the look out for a fresh new challenge? You could be just who we’re looking for!

Our amazing #TeamAberdeenshire are on the lookout for a new Service Lead to join them on a full-time, permanent basis. This role will involve overseeing our housing support services in Stonehaven and Portlethen.

The Role

You'll become part of a supportive and dedicated management team providing coaching and mentoring to our teams.

Reporting to our Branch Leader, you will lead your services, ensuring the delivery of high quality support and be committed to the continuous improvement of them. You will also work in partnership with our current Service Leads and Lead Practitioners within the branch to ensure consistency and sharing of good practice.

Please see the role profile attached to our advert for more specific information about the role and responsibilities.

About you

It would be great if you already have your SCQF level 9 and PDA in management, however this isn't a deal-breaker for the right candidate. We are committed to the development of our colleagues and will invest in you by funding your qualifications through our Training Academy to meet SSSC requirements! We'll even fund your SSSC registration fees too.

What we need you to bring: -

Previous experience of managing people
Experience of running an effective support service in the Health & Social Care sector
A passion for delivering excellent person-centred care and support
A caring and professional attitude
Great communication skills; both written and verbal
A positive attitude to problem solving
The ability to work on your own initiative
The ability to work collaboratively as a helpful, positive member of a team
Confidence in the use of computers
Excellent language and numeracy skills
Planning, organising and time management skills
The ability to respond flexibly to emerging and changing circumstances

About Us

Cornerstone is one of Scotland's largest charities with over 40 years' experience providing care and support for adults and children with various support needs across Scotland. We employ over 1,900 people across Scotland and are fully committed to delivering high quality care and support.

Our Strategic Aims

To become an expert provider of services to people with learning disabilities, Autism and complex care needs
To be the best employer in social care in Scotland
To achieve stability and sustainability which supports future development

Shift patterns

Shift patterns will usually be worked Monday-Friday, however there may be occasions where we will need you to flexible to work evenings and weekends due to the needs of our services. On call duties will also form part of your role on a rotational basis.

Sound interesting? What are you waiting for? Apply today, we can't wait to hear from you!


Successful candidates will be required to join the Protection of Vulnerable Groups Scheme and have a commitment to working towards a relevant SVQ in Social Services and Healthcare with the support from our Training Academy.


Please note - If you have spent more than 12 months out with the UK (excluding France, Germany. Greece, Hungary, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal, Romania or Spain) within the last 10 years while over the age of 18, you will be asked to provide a criminal record certificate from the relevant government/police authority as part of our pre-employment checks.

Have any questions? If you'd like to find out more, please contact Aidan Severino on 07773001537

Cornerstone welcomes applications from all sections of the community and actively seeks to increase the diversity of our workforce.

Proud member of the Disability Confident employer scheme

Customer Team Member
Location: 204 Union Street, Aberdeen, AB10 1QS
Pay: £12.00 per hour
Contract: 39 hours per week + regular overtime, permanent, full time
Working pattern: varied shifts including late evenings (store closing) and weekends, to be discussed at interview



Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.


We're looking for Customer Team Members to join our team at Co-op.


When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.


What you'll do
- Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community - get involved in all kinds of activities and events!

This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts

Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.



As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

On joining our team you’ll be providing great customer service by delivering and collecting equipment from customers, suppliers, and other Vp businesses in a professional, safe, and timely manner.
You will also play a crucial role in supporting the branch and building positive customer relationships through high quality technical handovers and answering basic equipment queries.
Key Responsibilities

• Drive company vehicles safely and in compliance with UK laws, prioritizing the safety of yourself and others on the road
• Interact with customers during equipment deliveries and collections, addressing any queries and ensuring a positive and professional experience.
• Perform thorough cleaning and testing of returned equipment,
• Use of digital tools such as our M42 system to streamline operations and track deliveries
• Utilize route planning software to optimize delivery routes, minimize travel time, and maximize efficiency
• Accurately complete all necessary processes related to deliveries, collections, and technical handovers
• Undertake any mandatory and other training required to do the job role

What We’re Looking For

• Hold a Category B and E driving license, with a strong emphasis on safe and responsible driving
• Ability to engage effectively with customers, providing clear and concise information during technical handovers.
• Ability to prioritise customer satisfaction by addressing customer inquiries, ensuring their understanding of equipment usage, and building positive relationships.
• Possess basic numeracy, IT, and literacy skills to fulfil administrative requirements.
• Familiarity with the local area to optimise routes and provide relevant information to customers.
• Display flexibility in adapting to varying job responsibilities and contribute to the overall success of the team and business.

What We Can Offer You

• 25 days annual leave + bank holidays
• Company Pension
• Life Assurance cover
• Save As You Earn Scheme
• Cycle to work scheme
• Free Tool Hire
• Recommend a Friend Scheme
• Learning & Development Opportunities
• Cycle to Work Scheme
• Long Service Recognition
• My Vp Discounts – discounts and rewards on thousands of well-known brands
• EE Mobile Contract Discount
• Discounted Gym Membership
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline – free joining

A Little Bit About Us
ESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test & measurement equipment. With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.
As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.
At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.
Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

Proud member of the Disability Confident employer scheme

• Provides support and assistance to the Farm Loan Chief, and Farm Loan Specialists, and County Offices that perform a range of lending activities, closing, disbursement, monitoring, liquidating, and servicing of agricultural loans.
• Under the direction of the District Director and the Farm Loan Manager, works collaboratively with Farm Loan Officers and loan staff.
• Performs analysis, evaluation and advisory assignments related to the effective delivery of loan making and servicing activities.
• Assists in the formulation and implementation of farm loan programs, policies, and procedures for the assigned farm loan area.

Starting at $39,576 Per Year (GS 5-9)

• Provides support and assistance to the Farm Loan Chief, and Farm Loan Specialists, and County Offices that perform a range of lending activities, closing, disbursement, monitoring, liquidating, and servicing of agricultural loans.
• Under the direction of the District Director and the Farm Loan Manager, works collaboratively with Farm Loan Officers and loan staff.
• Performs analysis, evaluation and advisory assignments related to the effective delivery of loan making and servicing activities.
• Assists in the formulation and implementation of farm loan programs, policies, and procedures for the assigned farm loan area.

Starting at $39,576 Per Year (GS 5-9)

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.

Join us on our journey to net zero and help us power change.

About the Role

Base Location: Aberdeen or Elgin

Salary: £29,200 - £43,800 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time

Are you ready to play a crucial role in safeguarding some of the most important assets across Scotland? As a Security Systems Service Engineer at SSE, youll be at the heart of maintaining and securing SSE infrastructure, ensuring the safety and operational continuity of SSE sites. Utilising your knowledge of security technology, youll travel across mainland Scotland and the islands, solving problems and keeping the system running smoothly. This role includes standby engineering duties across the Scottish region, so you'll need to be flexible and ready to support these arrangements. You should be comfortable working away from home when needed and must hold a valid UK driving licence. The main duties of this role include:

- Carrying out routine maintenance and responding to security system issues at SSE sites within your designated area, ensuring everything runs smoothly.

- Supporting Area Managers with smaller security installation projects, and step in to help wherever your expertise is needed.

- Identifying and troubleshoot both minor and major faults in security systems, contributing to upgrade projects where necessary.

- Collaborating with your engineering team, offering technical assistance on complex issues and resolving larger faults as they arise.

- Travelling across Scotland and the islands, including working away from home.

What do I need?

To be considered for this role, we would love you to have:

- A good level of knowledge on all aspects of security systems including CCTV, IDS and Access control. Competent in the maintenance and installation of electronic security systems.

- Highly motivated with the ability to evaluate a situation under pressure utilising your expertise, judgement skills and dynamic decision making.

- Exceptional concentration and good attention to detail along with clear, effective communication and strong interpersonal skills.

- Excellent organisational skills and the desire to drive efficiency. You will need to be flexible as the role involves multi-tasking and juggling priorities.

- Strong IT skills, including Microsoft and Security system configuration applications.

About our Business

SSE Human Resources is made up of several operational and specialist teams who strive to help the business to design, develop and deliver their people strategies. We partner with the business to provide expert advice on all people matters, enabling them to get the best out of their teams and equip them to meet the changing demands of our business now, and in the future.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Louise on 01738 351671.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

• Performs administrative services in the following areas: security and pre-employment suitability, Homeland Security Presidential Directive (HSPD) requirements, and Personal Identity Verification (PIV) care access controls.
• Makes preliminary pre-employment or eligibility determinations on applicants for position for which applying. Reviews arrest reports and disposition of cases.
• Performs such tasks as evaluating the sensitivity determination for each position, as described by management based on need-to-know principles.
• Maintains a database that accurately reflects timely submission of forms to include fingerprints, reports and satisfactory National Background Investigation Services Electronic Application (eAPP) submission.

Starting at $39,576 Per Year (GS 5-9)

Service Care Solutions are working with a reputable law firm in Scotland. Are you ready to take the next step in your legal career and join a dynamic team of professionals? Our client, a leading firm representing clients in the energy, property, and renewable sectors, is seeking a dedicated Commercial Property Solicitor to join their collaborative department in Aberdeen or Inverness office.

The ideal candidate will have experience in commercial property, though we also welcome applications from those with a residential conveyancing background looking for a career change.

Key Responsibilities:

• Drafting and negotiating purchase and sale agreements
• Landlord and tenant leasing and management documentation and managing transactions related to hotels, restaurants, retail, and leisure sectors.
• Site acquisition and assembly for house builders
• Handling renewable energy projects such as battery storage, wind turbines, solar, and hydro-electric developments

Individual:

• NQ- 4 years PQE+ Scottish Qualified Solicitor.
• Dynamic individual with experience in commercial property law, although applicants with a background in residential conveyancing considered.
• Effectively manage varied workloads while maintaining a high standard of service
• Demonstrate excellent attention to detail
• Have strong communication, time management, and organisational skills

Benefits:

Flexible working (hybrid)
Progression opportunities
Working for a Supportive law firm

Join a team that values professionalism, collaboration, and growth. If you are ready to elevate your legal career in the commercial property sector, apply now beth.kirby@servicecare.org.uk, or call via phone at 01772208969. We also offer a referral bonus of up to £250 if you know someone looking for work.. Please pass on this information!

Service Advisor

- Franchised Dealership
- Aberdeen region
- Basic Salary starting from £28,500
- Bonus Scheme available
- 42.5 hour working week

We are currently advertising on behalf of an Automotive Franchised Dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Aberdeen area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Their minimum requirements for a Service Advisor are as follows:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

As a Service Advisor with our Client you will be expected to:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £28,500.

To apply for this Service Advisor position, please forward your CV to Kevin Barnbrook quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.

© Perfect Placement UK Ltd – See our website for details

Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Aberdeen Club offering a 30 Hour contract which is fully flexible over 7 days.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.

Hit the Jackpot with Our Benefits


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your Responsibilities as Part of Our Team


Build rapport and relationships with Customers
Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
Support with other duties as requested by the line manager
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live


The Winning Combination We’re Looking For


Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
Outstanding communication skills that can be adapted to different situations when necessary
Experience of handling cash and basic numeracy knowledge
You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards


Applicants must be 18+

Location: Aberdeen

Salary: £23,650 per annum (£12.13 p/h equivalent)

Full Time (37.5 Hours p/w) – Permanent

If you are looking for a rewarding career and to work within an epic team that will help you grow and thrive, then you have come to the right place. Working within our Aberdeen Mental Health Service you can start your day knowing what you do really does make a difference!

The service provides housing and care at home support to people with mental health issues. All support is provided on an outreach basis within people’s home or community. The service is available to people aged over 18, who live in Aberdeen City.

As a Mental Health and Wellbeing Worker, you will support people to:

Take control of their life.
Feel safe and secure in their home.
Budget and manage their money.
Access information on benefits and matters relating to their tenancy.
Work with other agencies and organisations.
Utilise local facilities within their community.
Learn about volunteering, education, and employment.
Explore all opportunities.
Manage their medication regime.
Build skills around managing and maintaining their household chores.
As a mental health charity, we really value the wellbeing of our staff. That’s why we want you to know that you’ll be joining a friendly team, who will give you a supportive environment to help you thrive in your role, including all the training you need to feel confident and equipped.

We can offer you a tonne of employee benefits, and we can promise you’ll be inspired by some pretty amazing humans every single day. We will support you on your own career path; developing new skills, accessing formal and informal learning experiences and providing opportunities to put your continual progress into practice.

For more information, including full job description and application/interview guidance, please download our recruitment pack.

We cannot consider CV’s – all applications should go through the application process on our website. Only applications completed through our website will be considered. If you are unable to complete an online application, please contact us at recruitment@penumbra.org.uk and we can arrange for a paper copy to be sent out to you.

Please note that unfortunately we cannot offer visa sponsorship. We can only accept applications from applicants who currently have the legal right to work in the UK, or applicants who have already have an application in progress to obtain the legal right to work in the UK.

Updates and responses to applications will come from our recruitment system. These emails may go into your spam inbox so please check frequently for any updates on your application. To avoid this happening please add “Penumbra Careers” – recruitment@penumbra.org.uk to your contact list. You can also check the status of your application by logging into the careers portal. If you have not had any update on your application, please contact us at recruitment@penumbra.org.uk.

Penumbra is committed to supporting candidates with disabilities, neurodiverse candidates, and candidates with mental health conditions throughout the recruitment process. We will make any reasonable adjustments required to ensure a fair and inclusive process for all. If you think you require reasonable adjustments, please don’t hesitate to contact us at recruitment@penumbra.org.uk.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 318950
Lead Customer Operations Manager
£43,677
- £48,045 (dependent on experience) plus £2000 allowance, potential 10% bonus and 25 days annual leaveFull time, PermanentKittybrewster Delivery Office, Ashgrove Road, Aberdeen, AB25 3BB
At Royal Mail we deliver more.

ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

Shift Patterns
Monday to Saturday with a rotating day off, hours between 07:00
- 15:12, Flexibility is required to support operational needs.
THE ROLE
As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.
You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.
You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.
Furthermore, you’ll also have full accountability for your Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.
Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.
There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Monday 7th October. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme

Our Client in Aberdeen are looking to add an experienced Painter and Decorator to their property maintenance team.

The Working Hours will be:
Monday - Friday
08:00-16:00

The Pay Rate will be:
£17 Per Hour PAYE

Responsibilities include:

• You will be responsible for general painting and decorating maintenance and improvements to domestic and untenanted properties.
• Working with bathroom, kitchen and other required areas to deliver high quality work exceeding minimum industry standard quality.
• Delivering the highest quality maintenance painting and decorating work.
• Pre inspect and diagnose selected repair requirements.
• Ensure that repairs and maintenance improvement works are undertaken in a considerate manner within agreed timescales, meeting customer satisfaction and needs.

Candidate Requirements:

• Attainment of an NVQ Level 2 or equivalent in Painting and Decorating.
• 2 years' Experience
• Full UK Driving License

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 317853
Starting salary £43,677 per annum, potential 10% bonus and 25 days annual leave plus bank holidaysFull time,41 hours per week, Permanent Altens Delivery Office, Aberdeen, AB12 3TT

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Delivery team of up to 25 frontline staff, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

ATTENDANCE

06:30
- 15:00, 5 days a week over Monday to Saturday with a rotating day off. A degree of flexibility is required to meet operational demands.
WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.




Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

Closing Date: Thursday 19th September. .Please note, this advert may close early if the appropriate number of applications has been reached.
Assessments: We plan to hold the assessments w/c 7th October

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme