Total 17 customer service job vacancies in Bath, BA1 3QE

Service Advisor

- Starting salary between £25,250-28,370 per annum pending experience/brand accreditation.
- Bonus scheme providing an uncapped on-target-earnings of £34,000+ per annum.
- 22 days annual leave plus the 8 bank holidays and your birthday off work.
- Full in-house and manufacturer-accredited training provided.
- Workplace pension scheme.
- Access to many internal benefits including life assurance, a car benefit scheme, and staff purchase discounts on parts. Servicing, and MOTs.
- Working hours from Monday to Friday 8:00am-6:00pm with 1 in 2 Saturday mornings 8:00am-1:00pm.
- Saturdays to be moved to 1 in 3 with a fully efficient service team.

We are currently advertising on behalf of an Automotive premium franchised approved car dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Bath area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Their minimum requirements for a Service Advisor are as follows:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

As a Service Advisor with our Client you will be expected to:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £28,500 with OTE of circa £34,500.

To apply for this Service Advisor position, please forward your CV to Hamish Lowrie quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.

© Perfect Placement UK Ltd – See our website for details

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Customer Service Assistant (Duty Supervisor)

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

As a Duty Supervisor you will be a key-holder, often opening or closing the store, and be hands-on in ensuring store standards are second to none and that the store is safe and legal.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging and developing people to be the best they can, and we offer a comprehensive induction and training program to quickly get you up to speed with our business.

To ensure that we comply with alcohol licensing legislation applicants must be aged 18 or over.

Band 6 - CAMHS RMN
Leeds & York Partnership NHS Foundation Trust
Adolescent Inpatient Service (Age 13-18)
Red Kite View, Green Hill Rd, Armley, Leeds LS12 3QE

Full time hours, Monday - Sunday, 24-hour service
Weekday - £26ph
Saturday - £30ph
Sunday - £34ph

Must hold valid NMC registration pin
(Applicant must hold a valid UK driving license and own transport)

The core purpose of the role is to provide direct care which is high quality and evidence based to patients who have complex and challenging mental health needs. This care is provided on a 24/7 basis.

The main responsibilities include:

• To work as an integrated member of the clinical team, participating in all aspects of day-to-day service provision.
• Band 6 nurses may also provide leadership, management and supervision / appraisal for junior nursing staff (and other members of a multi-disciplinary team) and often lead / coordinate / supervise teams of staff in the delivery and evaluation of care.
• In some roles specialist skills and knowledge may be required. Band 6 nurses will often have designated areas of practice to lead within the team.
• Band 6 nurses will be required to regularly take charge of a team and to delegate and supervise the work of other staff and may be required to oversee the safe running of services and interventions.

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up to date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

Customer Service Assistant (Duty Supervisor)

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

As a Duty Supervisor you will be a key-holder, often opening or closing the store, and be hands-on in ensuring store standards are second to none and that the store is safe and legal.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging and developing people to be the best they can, and we offer a comprehensive induction and training program to quickly get you up to speed with our business.

To ensure that we comply with alcohol licensing legislation applicants must be aged 18 or over.

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.

Service Advisor
Basic Salary - £25,000 to £30,000
OTE - £38,000
Location - Bath

Benefits -
Staff Discount on Parts and Servicing
Long Service Recognition
Additional holiday allowance with length of service
Life Assurance
Cycle to Work Scheme

Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?

Responsibilities of a Service Advisor
Arranging Service Department bookings.
Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
Upselling works to be completed and special offers/Service Plans

Skills and Qualifications of a Service Advisor
Must have previous experience as a Service Advisor
Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
Previous experience Upselling
Full manual UK Driving Licence

Please contact Ryan McArthur @ Auto Skills and quote job number: 47938

Job title: Charity Fundraiser
Salary: OTE £30,000 to £40,000 uncapped
Hours: Full-time or Part-time
Experience not essential as full training is provided
A career that offers flexibility for your essential work life balance whilst supporting UK charities and local communities.
If you love talking to people - if you want a long-term rewarding career - if you want flexible hours to suit your lifestyle - if you want to support an amazing charity - this could be your perfect role.
Pro initiatives is currently supporting a fantastic Military Veterans Charity to deliver its mission to provide life-changing employment opportunities to ex-military personnel that truly transforms lives.
Face-to-face fundraising can be a fantastic and truly rewarding career if you’re outgoing and a great communicator. You don’t need to have fundraising experience as we provide training when you join the team, including learning all about the amazing charity you’ll be supporting of course – we just need you to bring your awesome personality and boundless enthusiasm to the role.
· You’ll be asking the public for cash or contactless one-off donations in private sites
· Venue permitting you’ll also aim to recruit supporters to give the charity a monthly donation
· Venues will be sourced for you to include supermarkets, shopping centres etc.
· Your induction will include how to be compliant and excellent at face-to-face fundraising
· You’ll learn about the charity you’ll be supporting, to speak with knowledge and passion
· You’ll spend time in the field with your manager so you can feel confident and supported
· You’ll be supplied with all the fundraising materials you will need to excel
· You must be outgoing and great at starting conversations
· You must be honest, hard-working and able to work autonomously as well as within a team · You must have a right to work in the UK
· You must have a full drivers licence and a car, or demonstrate how you could otherwise travel
The role offers exceptional remuneration from the outset with full or part-time flexible hours, so if you want to take the next step on your fundraising journey or start a new career, get in touch!

The leading supplier of dental equipment- this business prides itself on providing exceptional levels of service & support to its customers.
The company aims to continue their growth as a leading supplier in the industry and has ambitious growth plans. They need to continue this expansion by recruiting an ambitious and customer focused Service Engineer

37.5 hours a week including Door 2 Door, 1st class training, Bonus scheme Many other benefits

Will train people with transferable skills and experience!

Role & Responsibilities:

o Installation, service, test and repair of a range of dental equipment
o Kit includes treatment centres, suction pumps, Chairs, Compressors etc
o Providing exceptional customer service and training to clients.
o Respond promptly to customer queries & breakdowns

Knowledge, Skills & Experience:

o Strong practical skills, likely apprentice trained
o Trained dental engineer (Preferrable)
o Excellent customer skills are a must
o Willingness to train, learn and grow a developing business

Benefits Package:

o £30,000 - £40,000 dependent on experience
o Company vehicle
o Excellent training and potential to grow
o Would suit an engineer looking to build a career in the dental industry
o Excellent business to work for - strong social culture, flexible benefits and open-ended career potential


Suitable candidates should click apply immediately or by calling Matt Hayes for this vacancy - on 01275371981 or by sending your CV directly to him at matth@hunterselection.co.uk


Dental dentist suction pump xray dental chair engineer service engineer technician dentistry compressors pneumatic drills carwash garage equipment electrical electronics mechanical

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Band 6 - CAMHS RMN
Leeds & York Partnership NHS Foundation Trust
Adolescent Inpatient Service (Age 13-18)
Red Kite View, Green Hill Rd, Armley, Leeds LS12 3QE

Full time hours, Monday - Sunday, 24-hour service
Weekday - £26ph
Saturday - £30ph
Sunday - £34ph

Must hold valid NMC registration pin
(Applicant must hold a valid UK driving license and own transport)

The core purpose of the role is to provide direct care which is high quality and evidence based to patients who have complex and challenging mental health needs. This care is provided on a 24/7 basis.

The main responsibilities include:

• To work as an integrated member of the clinical team, participating in all aspects of day-to-day service provision.
• Band 6 nurses may also provide leadership, management and supervision / appraisal for junior nursing staff (and other members of a multi-disciplinary team) and often lead / coordinate / supervise teams of staff in the delivery and evaluation of care.
• In some roles specialist skills and knowledge may be required. Band 6 nurses will often have designated areas of practice to lead within the team.
• Band 6 nurses will be required to regularly take charge of a team and to delegate and supervise the work of other staff and may be required to oversee the safe running of services and interventions.

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up to date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

Your new company
Hays are working with a professional services organisation based near central Bath to recruit for an IT Service Desk Manager. The role is permanent, paying circa £45,000pa offered full time on site or potentially hybrid working one or two days from home per week. The IT services department are a friendly team with a great culture. The organisation also promotes development & career progression.
Your new role
In the role you will be responsible for line management, with the service desk (1st & 2nd line analysts) team of 10. You'll work closely with the IT Service Delivery Manager to ensure high quality day to day operational IT support services for the organisation. You'll support the personal development across the team, manage one one to-one and act as an escalation point where necessary.
What you'll need to succeed
To be considered for this role you must have experience working at manager / team lead level across a busy IT service desk. Ideally, you'll have a hands-on technical background and be able to act as an escalation point where necessary (O365 suite). You'll have experience in day-to-day IT operations & management including conducting performance reviews and 1-2-1s, developing and leading on SLAs and KPIs across the team. You'll need to have excellent soft skills, be a great communicator and be able to liaise with technical and non-technical users and stakeholders across the group.
What you'll get in return
In return, you'll work for a fantastic organisation in a great team. You'll enjoy a varied day to day and good culture / work environment. The role is paying circa £45,000pa depending on experience and can offer some level of home working for the right candidate. In the role you'll get exposure to a lot of personal development & opportunity.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Assistant (Duty Supervisor)

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

As a Duty Supervisor you will be a key-holder, often opening or closing the store, and be hands-on in ensuring store standards are second to none and that the store is safe and legal.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging and developing people to be the best they can, and we offer a comprehensive induction and training program to quickly get you up to speed with our business.

To ensure that we comply with alcohol licensing legislation applicants must be aged 18 or over.

Job Opportunity: Service Manager
Location: Bath, United Kingdom
Role:Service Manager
Salary:£28,653 per year
Hours:Full-time (37.5 hours per week)
Contract Type:Permanent
About the Role:
As a Service Manager, you'll play a crucial role in managing local projects. Your focus will be on ensuring that performance KPIs, quality standards, and contractual obligations are met. You'll lead local teams, reflecting the organization's values and driving service improvements within local projects.
Key Responsibilities:

• Collaborate with the Operations Management Team to achieve team and organisational objectives.
• Provide accurate KPI stats and information to Regional Managers for regular reporting.
• Maintain positive neighborhood and community relations, addressing concerns proactively.
• Effectively manage and report on local services, considering KPIs, quality, client feedback, and budget.

Additional Information:

• On-call duty required (1 in 4 weeks) with a £100/week compensation during on-call periods.

If you're passionate about making a difference and thrive in a dynamic environment, this role could be a perfect fit!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Brook Street are looking for enthusiastic individuals who are looking for a new customer service role in an exciting industry. We have numerous full and part time customer focused roles for a Public Sector client based in Bath.

Role: Customer Service Assistant

Location: Bath , BA1 - city center based

Pay rate: £11.10 an hour - weekly pay on Friday

Start date: Jan / Feb 2024

Contract : temporary rolling contract

Your role being the face of the service will involve providing a professional face-to-face service supporting the public with their visa and citizenship applications. You will also work part of a team, helping customers, resolving issues and ensuring each individual receives a professional, efficient and considerate customer experience.

These roles are initially for a six-months' period, with the option to move on to a fixed-term contract.

If you are a good communicator, with great interpersonal skills who excels at problem solving i would love to hear from you. Just some previous customer service / call center experience is necessary and a keen ambition to work.

location: Northgate house, Bath B1 1RG

pay rate: £9.90 per hour / weekly pay

hours: varied FT and PT contracts available (dependant on availability - please state which you would like to go for when enquiring about the role)

As the right candidate, you will have:

• Excellent communication and interpersonal skills
• The ability to develop and maintain good working relationships with colleagues
• Basic IT skills, as full appropriate systems training will be provided before you start
• Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
• Excellent organisational skills with great attention to detail
• The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
• The ability to understand and apply corporate policies and procedures consistently

Desirable, but not essential, experience in:

• Working in a customer-facing environment
• Working in a high-volume processing environment.

Responsibilities in depth:

• Capture and process information as part of a process using various systems (full training provided)
• Act as a first point of contact for the public
• Manage customer expectations, interact and display professionalism at all times.
• Adhere to the policies in place and ensuring performance targets are met daily and accuracy targets are achieved.
• Manage and resolve challenging situations displaying professionalism at all times and escalating where you cannot.
• Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
• Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.

This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.

If you think you are the right person for this role, please apply online or email me directly. I'm excited to hear from you!

For specific questions related to the role, contact

Service Design To manage the work plan of the design function and any allocated resource to ensure design projects are delivered to brief and on time. To coach and mentor project teams in Service Design Concepts and processes. To manage the performance and competency of the resources allocated to the function. To provide reports and updates to the Head of Quality Improvement and Exec directors as needed. To design new services and existing service pathways, engaging subject matter experts as required, to create effective solutions & pathways. Working with stakeholders (Service Users, careers and colleagues) to generate and test ideas and solutions to ensure their requirements are incorporated into the design. To share developed products and models internally and externally as required. To ensure a design is replicable, usable, operationally achievable and financially viable. To ensure digital solutions are enablers to design the support experience, quality, efficiency and simplify services for users and colleagues. To use methods that includes observational techniques, visualisation, prototyping, sketching, storytelling, and brainstorming. To calculate workforce needs against demands and activity. To ensure designs make best use of all clinical resources, utilising workforce redesign and digital solutions to enable this. Working with key stakeholders, measure the impact of a design once in the hands of service users to understand the value and impact the service has had. Promote an evidence based culture across the Trust. Interpret data and provide detailed analysis of results and communicate these in a user friendly manner to clinicians and managers appropriately. Develop Service designs which are evidence-based, insight-driven, and co-produced with key stakeholders. Provide close liaison with the service, gaining a thorough understanding of the requirements whilst ensuring a cost effective service design/ build. Undertake the evaluation of service designs, learning and adapting designs and blueprints from evaluations. Participate in the development outcomes frameworks across our services, meet the outcomes requirements of contracts or of the design vision. Service Development Proactively identify service improvement needs through analysis of data. Provide advice and guidance to service delivery teams in matters relating to service design and improvement. Keep up to date with the organisations strategy and support service development in line with strategic plans. Projects Will independently manage a design project keeping to brief and timelines. Develop relationships with internal and external stakeholder to enable co design with subject matter experts and guidance on design solutions as necessary. To be responsible for design of key strategic projects within the organisation. To add value to the project(s) by promoting specific 'best value' design solutions Innovation Fuse innovations and pathways to redesign or design new service models and blueprints. Undertake desktop and insight research, mapping themes and drawing journey maps to support designs. Keep up to date with relevant research and policy. Ability to understand Service needs and where innovative solutions can be utilised in designs to achieve better solutions. Create links with academic institutions and other research and innovation institutions, providing access to expertise and capacity when needed. Quality Improvement and Strategy Contribute to the development of Quality Improvement strategy with the Head of QI. Support the Head of QI to achieve their overall responsibility for developing and driving forward the Trust-wide Quality Improvement strategy in line with the Trust priorities and objectives. Work collaboratively with the Head of QI to develop, deliver, monitor and report progress at both local and corporate levels, of the delivery of the trusts quality improvement strategy. Deliver and Lead on various trust-wide quality improvement initiatives. Promote a culture of quality improvement to ensure best-practice services for patients and positive working experience for staff. Establish strong links with Divisional and Clinical Directors and heads of service (clinically and corporate services) ensuring they have the skills to implement innovation and improvement. Support Senior Leaders and Directors of the Trust to employ an improvement methodology in all plans and thinking and that priorities are considered accordingly. Identify and ensure relevant improvement projects are undertaken in response to emerging national requirements. Support operational staff with managing their quality improvement work and lead on building skills within the team Provide expertise in standard setting and measurement for improvement, understanding external quality measurement programmes