Total 164 customer service job vacancies in Glasgow, Glasgow, G2 6HQ

Are you passionate about providing a great service?

Can you confidently analyse data to inform decision making?

Do you have an engaging and positive manner?

If so, this is a fantastic opportunity to join the Driver and Vehicle Standards Agency and we'd love to hear from you!

As a Learning & Development Planning & Logistics Officer, you will support the effective and efficient planning and logistics for Learning & Development (L&D). To achieve this, you will ensure that the right resources and in the right place, at the right time.

You will ensure that equipment is fit for purpose, by supporting the production of learning delivery plans, resource plans and DVSAs collective annual plan, in alignment with the financial bidding process with confirmed courses ahead of each quarter.

You will support Management Information (MI) reporting from the Learning Management System (LMS) and other systems to enable decision making. You will collaborate with L&D and People Directorate colleagues to enable planning, administration and logistics for L&D on behalf of the business.

Responsibilities include but are not limited to

• Planning ‘Specialist Trainer Support’ resource into the overall L&D delivery plan.
• Ensuring that learning materials, key documents and equipment are available across learning sites based on the plan.
• Producing MI and analytics from respective L&D sources.
• Administering training applications in accordance with policy and procedures.
• Coordinating meetings, along with agendas and relevant documentation.

For more information about the role and responsibilities please see the attached Candidate Pack.

The Public Sector Fraud Authority (PSFA) is responsible for working with departments and arms-length bodies to better understand and reduce the impact of fraud against the public sector. Working in the PSFA is an opportunity to make a difference to the taxpayer by improving how the public sector deals with fraud. This can reduce the cost of public services and drive fairness in society. Working in the PSFA offers access to a wide range of stakeholders across government and the opportunity to work with various sectors in a high profile policy area with high media, parliamentary and ministerial interest.

The Authority

As well as being part of the PSFA, a new authority established in 2022, you will also be part of the Government Counter Fraud Function (GCFF), which has members in all departments, at all levels, in all sectors.

The PSFA is outcome and performance driven, offers a depth and breadth of expertise and works jointly with HMT to tackle fraud in the public sector.

The PSFA, whilst sitting within the Cabinet Office, reports jointly to the Cabinet Office and Treasury Ministers. Maintaining close working relationships with HMT colleagues is key to ensure the PSFA can deliver its mandate effectively. The PSFA operates with locations across the country – including York, Glasgow, Newcastle and London. As a result, hybrid working is fully embraced and teams are encouraged to collaborate in the various Cabinet Office Hubs around the country.

The team offers opportunities for fraud experts across the disciplines needed to effectively find and fight fraud, including risk assessment, measurement, prevention, intelligence and investigation. The range of opportunities allows for constant professional development and means that collaboration is always at the heart of what we do.

As part of the Practice and Standards team, you’ll join a small and dynamic team providing capability services to PSFA and the Government Counter Fraud Profession, bringing expertise together to define practices, develop standards and increase capability across the public sector through the Government Counter Fraud Profession (GCFP). Development of professional standards is critical to the expansion of the GCFP and a move to a more proactive preventive approach to counter fraud across the Public Sector.

The Government Counter Fraud Profession (GCFP) Board has already approved the development of a number of Standards for Practitioners covering the main areas of the Counter Fraud Framework. The GCFP board is committed to growing this offering and is now seeking an experienced individual to develop further standards to support the implementation of a consistent approach to counter fraud in central government.

We are looking for a dedicated individual who is ambitious and delivery focused. They should be passionate about challenging the status quo, making a difference, fighting fraud, developing capability and shaping how the public sector effectively understands and reduces the impact of fraud.

Key deliverables and responsibilities will include:

The role is interesting, demanding with challenging timescales. If you enjoy taking ownership of your own work, communicating proactively and supporting the development of counter fraud across the public sector and have experience of working in or developing learning programmes, in counter fraud, economic crime or counter bribery & corruption we would love to hear from you .

• Research, design, develop and publish new professional standards and ensure that all published documentation is regularly reviewed and updated to incorporate the latest thinking, guidance and legislation.
• Working closely with other parts of the public and private sectors to understand future Practice and Standards requirements.
• Working closely with the GCFP Board to enhance counter fraud capability across the public sector, re implementation of new policies and GCFP standards.
• Developing capability and shaping how the public sector effectively understands and reduces the impact of fraud.

Murray Recruitment is recruiting a skilled and experienced Service Administrator for a permanent position based in Glasgow.

In this role, you will work closely with the Senior Support Administrator to coordinate breakdown repairs across various contracts ensuring all works completed within SLA’s and carry out all supporting administration.

Responsibilities

System Management:
Efficiently log all breakdowns and maintenance requests into the system.
Allocate works to the appropriate engineers based on skills, availability, and location.
Customer Interaction:
Handle inbound calls from customers, addressing inquiries and resolving issues promptly and professionally.
Reschedule follow-up appointments as necessary upon receipt of parts, ensuring minimal disruption to service delivery.
Repairs Coordination:
Ensure all jobs are completed within designated time frames, updating relevant information and closing off tasks on the system.
Manage correspondence received into the service desk, prioritising and responding appropriately.
Procurement and Reporting:
Raise purchase orders for required parts, materials, and subcontractors.
Provide regular reports to management and clients, highlighting key performance indicators and service delivery metrics.
General Administration:
Handle all aspects of general administration to support the smooth operation of the business.
Develop and maintain effective working relationships with both internal teams and external customers.

Skills and Experience

Previous experience in a scheduling, helpdesk, or service desk position is essential.
Demonstrated experience in delivering professional customer service in a fast-paced environment.
Enthusiastic attitude, flexibility, and strong team-working skills.
Proficiency in Microsoft Outlook, Word, and Excel.

Offering

Salary up to £DOE.
Hours Monday – Friday 8am – 5pm or 9am – 6pm (1 hour lunch)
20 days holiday plus 9 statutory days.
Death in service benefit.
Employee Discounts Scheme.
Gym membership discount.
Free parking facilities.
Office based position

If you are interested in this position, please apply today by sending your CV!

Not the job for you but know someone who would be perfect for the role? Why not refer a friend and if they are successfully placed in the job you will receive £250 worth of vouchers? Refer A Friend

Join our Customer Service Team!

Pay - £11.44 per hour and after 12 weeks this will rise to £12.30 per hour.

• The role is full-time (37 hour per week).
• This role is office-based role in 60 York St, Glasgow, G2 8JX

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview.

There may be opportunities for hybrid working but subject to availability and performance standards.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Manpower UK is acting as an Employment Business in relation to this vacancy.

Connect Appointments have a permanent opportunity for a Service Engineer to join a leading access control solutions provider based in Glasgow!

A range of benefits are on offer, including:

• Uncapped overtime
• Quarterly bonus structure
• Opportunity for training and development

The successful Service Engineer will install various security systems (such as CCTV and intruder alarms) on several sites. This will also involve:

• Testing of systems following installation
• Maintenance and routine servicing of solutions on-site
• Travelling between sites

Ideally, the Service Engineer will have:

• A background in security/CCTV or a similar systems installation role
• A valid UK driving licence
• IPAF accreditation (preferred, but not essential)

Interested? Get Connected by applying now, or call our Permanent division on 0141 473 4415.

CAGLA

Customer Team Leader
Location: Broomhill Shopping Centre, 14 Norby Road, Glasgow, G11 7BN
Pay: £13.32 per hour
Contract: 39 hours per week + regular overtime, permanent, full time
Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview


Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

£12.03 per hour, fully home working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay - inbound calls: customer service, complaint handling and supporting with technical queries.

you must within 35 miles of Perth or Glasgow

Start Date: 2nd of September

You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up)

Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.

Standard hours: £12.03 per hour, overtime: £18.05 per hour.

Duties:
- Inbound customer service relating to maintenance queries and emergency calls
- Logging customer notes on the systems
- Taking call out payments over the telephone where required
- Complaint handling where required
- Taking full ownership of a call, ensuring the customer receives the highest levels of customer service

What you'll bring with you:
- Excellent IT skills, you will be required to navigate several systems
- Customer service skills
- Listening skills
- Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with

Essential: wifi and a work station set up at home to be successful in this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

TSB Bank Plc



TSB


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: Glasgow, St. VincentHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

Our Client based in Greenwich is currently recruiting for a Planning Officer to join their team as soon as possible.

This is a full time, temporary position on an ongoing contract offering up to £27.72 per hour Umbrella LTD.

The purpose of the role is to assist in the design and conduct of surveys, evaluation of planning applications, and contribute to the council's planning, regeneration, and economic development strategies.

Key responsibilities include:

• Scale 6: Assist with data collection, drafting reports, and supporting project briefs under supervision. Participate in public engagement and manage planning inquiries.

• SO1/SO2: Process and assess planning applications, prepare committee reports, and handle inquiries. Represent the council at meetings and assist in staff training.

• PO1/PO2: Lead complex planning projects, present at public inquiries, and supervise staff. Manage major development proposals and liaise with key stakeholders.

All roles require promoting council policies on Equal Opportunities, Customer Care, and Environmental initiatives. Opportunities for career progression are available based on experience and skill development.

If interested or have any questions, please feel free to get in touch on 01772 208967 or via email at hona.bzowska@servicecare.org.uk

Job Title: Training Manager - Repairs and investment

Location: Greenwich SE18

Contract Type: 6 Months temporary ongoing

Weekly Hours: 40

Working Hours: 9:00 - 5:00

Salary: £280.90 Day rate

Closing date: 8th August

Key Responsibilities

• Provide all aspects of training required to support ongoing projects and transformation work.
• Implement new Compliance Software solutions with the Compliance Project Team and key stakeholders.
• Create and deliver/co-deliver guidance, materials, and training for staff across multiple project teams.
• Assist in delivering training for system improvements and upgrades.
• Develop IT skills within operational teams with the help of champions.
• Act as an ambassador for training and development, making strategic recommendations.
• Maintain specialist knowledge through continuous professional development and participation in forums.
• Market and promote the training programme to ensure high uptake.
• Develop a training and implementation programme for both face-to-face and online training.
• Lead the development of a monitoring and evaluation framework for the training programme.
• Create training materials, including manuals, plans, and handouts.
• Utilize a user-centered approach to delivering training and change.
• Ensure high-quality, customer-focused services in collaboration with operational management and project teams.
• Make informed decisions on technology and data platforms based on user need and value for money.
• Improve service efficiency and cost-effectiveness with key stakeholders.
• Evaluate training effectiveness with team managers and adapt as necessary.
• Incorporate local and central government initiatives into training.
• Manage and coach junior team members.
• Adhere to health and safety regulations, Data Protection/GDPR, Equal Opportunities, and Customer Care policies.
• Perform duties in line with the Council's values, showing commitment to improving residents' lives, demonstrating respect and fairness, taking ownership, seeking improvement, and collaborating across the council.

Measures

• Effectiveness of training programs delivered.
• Uptake and engagement levels in training sessions.
• Feedback from participants on training effectiveness and relevance.
• Improvements in colleague skill sets and application of new processes and systems.
• Regular reporting and review of training programme outcomes to senior management.
• High training uptake and participation rates.
• Positive impact on service efficiency and cost-effectiveness.

Application Process

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Adam at Service Care Solutions on 01772 208 966 or send an email to Adam.Pearce@servicecare.org.uk.

Job Title: Trainer - Repairs and investment

Location: Greenwich SE18

Contract Type: 6 Months temporary ongoing

Weekly Hours: 40

Working Hours: 9:00 - 5:00

Salary: £200 Day rate

Closing date: 8th August

Key Responsibilities

• Provide all aspects of training required to support ongoing projects and transformation work within the Repairs and Investment department.

• Work with the Compliance Project Team and key stakeholders to implement new Compliance Software solutions.

• Collaborate across multiple multi-disciplinary project teams to create and deliver/co-deliver guidance, materials, and training for staff to embed new processes, drive new behaviours, and deliver sustainable change.
• Assist Housing IT colleagues and operational teams in delivering training for system improvements and upgrades.
• Work with champions to develop IT skills within our operational teams.
• Maintain specialist knowledge through continuous professional development, staying current with legislation, policies, practices, and systems, and participating in local and national forums as required.
• Market and promote the training programme to ensure high training uptake.
• Develop a training and implementation programme promoting both face-to-face and online training opportunities, helping shape the department's future training offering.
• Create training materials, including documented training manuals, training plans, handouts, etc., for use during and post-training delivery.
• Demonstrate a deep understanding of co-creation and user-centered approaches to delivering training and change.
• Utilize a range of tools and techniques to ensure users are at the centre of the training, considering potential sensitivities and/or resistance to change.
• Work with colleagues and project teams to ensure high-quality, customer-focused services are delivered consistently within a supportive and developmental environment.
• Show a deep understanding of modern technology and data platforms, including available technology choices, and make informed decisions based on evidenced user need and value for money.
• Collaborate with key stakeholders to improve service efficiency and cost-effectiveness.
• Work with team managers to evaluate the effectiveness of training delivered, revising and adapting as necessary.
• Develop knowledge of local and central government initiatives and strategies impacting the department's services and incorporate these into training proactively.
• Undertake duties with due regard to health and safety regulations, Data Protection/GDPR, the Council's Equal Opportunities and Customer Care policies.
• Perform all duties in line with the Council's staff values, showing commitment to improving residents' lives and opportunities, demonstrating respect and fairness, taking ownership, working towards improvement, and collaborating across the council.

Measures

• Effectiveness of training programs delivered.
• Uptake and engagement levels in training sessions.
• Feedback from participants on training effectiveness and relevance.
• Improvements in colleague skill sets and application of new processes and systems.

Application Process

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Adam at Service Care Solutions on 01772 208 966 or send an email to Adam.Pearce@servicecare.org.uk.

Glasgow Health and Social Care Partnership are seeking to recruit an experienced care worker to join their team as a home care support worker. In this role you will provide support to elderly services users in their own homes assisting with things such as: personal care and dressing, meal preparation and administering medication. You will visit a number of service users throughout your shift, all of which will be within a small area so it is not essential to be a driver for this position.

We have a mixture of shifts available across the week and you will be able to select each week the hours that you want to do so this role would be suitable for people who are looking for both part and full time work. The role is being offered on a rolling contract with a pay rate of £14.24 per hour.

Duties of the role:

• Carrying out supervised contact visits with young people and their families
• Undertake initial assessment work with families
• Carrying out emergency interventions and support visits to families
• Holding a case load of families that you will work closely with alongside the assistance of the Social Worker

The ideal candidate will have:

• Experience of working with older adults in a domiciliary care setting
• SSSC registration
• Valid PVG check
• Be able to work upon own initiative and within a team

The benefits of working with Eilidh at Service Care Solutions:

• You will receive a dedicated and personal consultant with a vast knowledge of social work
• We are a nationwide supplier of Social Work staff to over 200 local authorities which means we have a wide variety of exclusive roles based all over the country
• We provide frequent updates of new opportunities via text and email
• We have an expert payroll service which is processed twice a week

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

If you are interested in this exciting opportunity, please apply now. Don't miss your chance to become a family support worker at Cardiff Council! To apply for this role, or to refer someone else, then please do not hesitate to contact Eilidh at Service Care Solutions on 01772208964 or eilidh.nicol@servicecare.org.uk.

Brightwork have an excellent opportunity for a Customer Service Administrator to join our client a well established organisation in Glasgow City Centre

This is an ongoing temporary role with hours of work will be Monday to Friday 9am to 5.30pm.

Working within their busy offices, the successful candidate will join the team in providing key support to their customer service team, duties will include:

- Accurately processing and uploading sensitive information onto internal databases whilst maintaining compliance standards.
- Dealing with high volume of information and requests coming into the team whilst working to ensure these are processed in line with SLA's
- Keeping on top of busy workload, prioritising tasks and working to deadlines.
- Acting as a point of contact for the department.
- Creating reports and data compilation

The ideal candidate will have:

- Previous admin experience and strong Excel skills
- Experience working with databases and running reports from these
- Ability to work well under pressure and pick up new systems/processes quickly

The successful candidates will be required to hold a current basic Disclosure Scotland or be willing to apply for one.

This is a great chance to join a prestigious organisation and develop your experience in an interesting and fast paced team.

If interested, please submit your CV to Brightwork today!

Brightwork are operating as an employment business for this temporary role.

Our client Scottish Power are currently recruiting for a Customer Service Representative based in Glasgow City Centre.

Role: Customer Service Representative
Location: St Vincent Street, Glasgow
Duration: 6 month initial contract with scope of extension
Rate: £12.02ph + 36 days annual leave (pro rata)

Working pattern: Monday – Friday, 8.30 – 16.45 and hybrid available after 6 months.

Purpose:
At SP Energy Networks we work hard to operate and maintain a reliable network for our customers, communities and stakeholders. Working in Debt Recovery, we’re responsible for the day-to-day debt recovery activities in relation to invoices processes by other areas of SP Energy Networks. We play a vital role within SP Energy Networks to recover monies owed for damages and services provided by the business.

Responsibilities

• Responsibility for agreed areas of debt recovery, credit control, third party damage and insurance activities including negotiation within business / customers where appropriate.
• Responsibility for carrying out debt recovery activities for a number of different debt types, including Connections, Estates, Local Authorities, large projects such as wind farms, along with third party damages (domestic & commercial) in line with Scottish Power policies and procedure for Energy Networks / activities as directed by Team Manager.
• Responsibility for carrying out debt recovery activities for Energy Network debts in line with Scottish Power policies and procedure for specific businesses / activities as directed by Team Manager.
• Take ownership / responsibility for customer contacts / problems / complaints as they apply to the transaction processes within your responsibility.
• Develop and maintain good relationships across the wider Customer Service team.
• Manage customer / supplier / business conflicts where necessary ensuring compliance with contractual, legislative and financial requirements.
• As a back office team, we provide support to our emergency contact centre as an overflow function. Training will be provided.
• Supporting our contact centre fully during storm situations, or any exceptional events which require full support.

Skills and Requirements

• Experience in Debt Recovery.
• Experience working in a customer service environment.
• Detailed understanding of relevant IT applications / systems such as MS Office and SAP.
• Excellent communication skills – verbal and written.
• Ability to manage supplier / customer expectations and to “challenge” in a confident and professional manner.
• Understanding of control requirements of accounts receivable, claims and intercompany processes.
• Basic IT skills are essential though experience of SAP would be beneficial.

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.