Total 1,181 customer service job vacancies in Middlesbrough, North Yorkshire, TS4 2BW

At Bunnings, you?ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.
About the role:   
Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to ... Click here to view more detail / apply for Customer Service Team Member

Customer Service Agent - Animal Plant Health Agency

Location: York, YO1 7PR

Pay: 12.33 per hour

Job Type: Temporary

Sector: Public Sector

Hours: 37-40 hours a week, you will need be available between 06:00am - Midnight (Monday-Sunday) You will work on a shift pattern for this role

A Little Bit About Us:

Brook Street have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.

Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

About the Client:

We work to safeguard animal and plant health for the benefit of people, the environment and the economy.

The Centre for International Trade is part of APHA's Customer Service Centre Network across the UK and is responsible for a wide variety of work areas to allow the import and export of live animals, plants, animal products and plant products to the EU and third countries.

What Will Be Your Day to Day Responsibilities?

You will be working in a friendly and supportive team in a fast paced, reactive and varied role. You will need to have good IT and organisation skills and the flexibility to turn your hand to different tasks as the situation demands.

The position is customer facing and will suit those who have an ability to communicate well to a diverse group of customers. You will be engaging with a broad range of partners and forming relationships with colleagues.

The Centre for International Trade are responsible for completing inspections in relation to the import of controlled plant materials coming into England and Wales. We also issue export certificates for a number of materials including plant products, seeds, and potatoes and ensure they are free from pests and disease to allow our customers to export their products, protecting the food chain.
Examples of the type of work you will be doing:

• Producing Export Certificates for plants and plant products
• Completing document checks on consignments of plant imports
• Providing advice to customers who want to import or export plants or plant products, so they remain compliant with the UK's biosecurity standards
• Coordinating physical inspections of goods for import and export

• Answering telephone and email queries and following up enquiries which cannot be immediately resolved.
• Assisting stakeholders with billing enquiries and resolving invoicing errors
• Provide classification of potatoes produced and marketed in England and Wales assuring that seed potatoes meet specified minimum health and quality standards.
• Register and authorise professional operators to produce UK plant passports for the purpose of tracing the movement of plants within the UK
• Authorising the import, movement and storage of prohibited material for specific purposes such as scientific research and educational purposes.

Please note: During the first four weeks you will be asked to attend site for 100% of your time and will standard 9-5 hours for this. After that point you will move onto your shift pattern. Some shift patterns may be eligible for a 12.5% shift allowance. When joining us, we will discuss your working hours with you. If your shifts are outside the core office hours, you will be working from home.

What's in this for you?

During their first week, all successful candidates will attend an induction course at one of our offices, to gain an understanding in working at APHA, as well as an extensive programme of training and support.

Applying for a customer service role with the Animal and Plant Health Agency offers a unique opportunity to contribute to safeguarding both animal and plant health, crucial for environmental sustainability and public health. Engaging with diverse stakeholders, you'll play a vital role in ensuring compliance with regulations, providing guidance, and fostering positive relationships. With a focus on service excellence, this role enables you to make a tangible difference while developing invaluable communication and problem-solving skills in a dynamic and meaningful context.

Diversity in the workplace:

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Temporary to Permanent Opportunity for the Right Candidate
South Granville Location with Onsite Parking




About Our Client

Our client is a distinguished Australian manufacturer and distributor specialising in fire safety, access solutions, and safe storage products, proudly serving customers throughout Australia and New Zealand. With a commitment to quality and innovation, they have established a strong reputation in the industry. Their head office, conveniently located in South Granville, Western Sydney, serves as the hub for a dedicated team focused on delivering exceptional service and support.



Job Description

The key responsibilities of the Customer Care Representative position include: Managing Customer Inquiries: Handle phone calls, emails, and trade counter inquiries with professionalism and friendliness.
Understanding Customer Needs: Engage with customers to identify their requirements and recommend suitable products or solutions.
Collaboration: Work


... Click here to view more detail / apply for Customer Service Representative

At Bunnings, you?ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.
About the role:   
Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to ... Click here to view more detail / apply for Customer Service Team Member

For over nine decades, we've been an integral part of the Australian manufacturing landscape, contributing to the iconic design ethos of the nation. Since the early days, when Vegemite was becoming a household staple, our brand has been there, crafting quality products that have graced Australian homes across the country.





Over recent times our products have featured on The Design Files, in The Local Project videos and winning praise on The Block. Weve come a long way over the past 90 years and have an even brighter journey ahead of us.




A New Chapter Begins: National Customer Service & Telesales Management Opportunity in Tullamarine





Imagine a place where your passion for customer service excellence and leadership come together to create unforgettable customer experiences. At Laminex, we believe in innovation, agility and excellence in




... Click here to view more detail / apply for National Customer Service and Telesales Manager

Customer Service Representative

Description
We are seeking a dedicated and motivated Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, serving as their advocate and ensuring their needs are met. The ideal candidate will possess excellent communication skills and a genuine desire to assist others. You will handle inquiries via phone, email, and chat, providing timely and effective solutions to customer concerns. Our commitment to service excellence means you will play a critical role in building and maintaining strong relationships with our clients. You will be trained to utilize our customer relationship management (CRM) software, helping you manage customer interactions efficiently. An adept ability to navigate challenges and work under pressure is essential in this fast-paced environment. You will collaborate with other departments to resolve complex issues and contribute positively to our organizational goals. If you are looking for an opportunity to grow in a supportive atmosphere where your contributions are valued, we invite you to apply and become a part of our customer-focused team.

Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products and services to help customers make informed decisions.
Resolve customer complaints and issues efficiently while maintaining a positive attitude.
Document all customer interactions in the CRM system for future reference and reporting.
Collaborate with team members to improve overall service quality and customer satisfaction.
Follow up with customers to ensure their issues are resolved and they are satisfied with the solutions provided.
Participate in training and development sessions to enhance product knowledge and customer service skills.
Requirements
High school diploma or equivalent; additional education or certifications in customer service is a plus.
Proven experience in a customer service role or similar position.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-first mindset.
Proficiency in using CRM software and other computer applications related to the job.
Ability to handle difficult situations with empathy and professionalism.
Flexibility to work in shifts, including evenings and weekends, as needed.

Hours Per Week: 36.00
Start Time: 08:30
End Time: 17:30
Pay Per Hour: £12.38
Location: Rotherham, South Yorkshire

Should you wish to apply for this job opportunity, please send an up to date CV.

Join our Talent Community for future opportunities and we?ll be in touch when a role becomes available.


Hours vary between 15 and 38 per week.


Thorough training program to kickstart your banking career

Expression of Interest for future opportunities in our Branch Network!  
Our extensive network of branches across Australia offers a range of roles, from tellers, concierges, and specialists to branch, area and regional management.? 
By registering you are joining our Talent Community - our recruiters use to match suitable candidates to open positions.?If we do not have any suitable vacancies available now, you will stay in the talent pool and may be contacted in the future as one becomes available. 
We?re interested in hearing from people that can;  

Ask right questions and find the right solutions, to act with integrity and place
... Click here to view more detail / apply for Branch Customer Service- Coburg Area ? Expression of Interest

Join our Talent Community for future opportunities and we?ll be in touch when a role becomes available.


Hours vary between 15 and 38 per week.


Thorough training program to kickstart your banking career

Expression of Interest for future opportunities in our Branch Network!  
Our extensive network of branches across Australia offers a range of roles, from tellers, concierges, and specialists to branch, area and regional management.? 
By registering you are joining our Talent Community - our recruiters use to match suitable candidates to open positions.?If we do not have any suitable vacancies available now, you will stay in the talent pool and may be contacted in the future as one becomes available. 
We?re interested in hearing from people that can;  

Ask right questions and find the right solutions, to act with integrity and place
... Click here to view more detail / apply for Branch Customer Service ? Epping Area ? Expression of Interest

Customer Team Leader
Location: Main Street, Brodick, Isle of Arran KA27 8AN
Pay: £13.32 per hour
Contract: 16-39 hours per week + regular overtime, permanent contract
Working pattern: Various shifts including early mornings of 6am and late evenings of 10pm including some weekends, to be discussed at interview


Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

#3
#ScotIsle

The role
As our new Team Leader Customer Service, you will directly lead our Customer Service Officers to excellence in customer service and how they manage all aspects of claims fulfilment. Responsible for driving excellence in customer centricity, timeliness, professionalism, accuracy and embedding the required standards of service delivery throughout the team.
You will

Leader a team, ensuring our people are engaged, capable, skilled, and able to achieve best practice
Develop resource planning protocols across assessing and customer services
Lead a team to apply agreed service levels consistently and correctly
Manage all customer complaints and code disputes, and develop improvement plans in alignment with Motor Claims Operations business objectives
Establish initiatives that drive a consistent and engaged approach to our key business and service delivery objectives
Provide strong technical capability to support new and existing team members in the full scope
... Click here to view more detail / apply for Team Leader Customer Service

Job Role – Customer Service Administrator (Driving License Required)

Salary - £25,640 (£13.29 an hour)

Location – BCA Brighouse

Working Hours - 37 hours per week Tuesday to Friday 08:00-15:00 and Saturday 08:00-13:00

Type of Employment – Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

Main purpose of the role

To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner.

Your key responsibilities will be:

- Vehicle production administration, including data entry and document management.

- Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.

- Provide counter service to customers and visitors.

- Support buyers through the swift resolution of queries and complaints.

- Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.

- Action requests for information or action from the central Call Centre.

To be successful, you’ll bring some of the following experience with you:

- Full UK Driving Lincense required

- Excellent customer service skills.

- Excellent attention to detail.

- IT skills Salesforce

- Decision making & problem solving

- Influencing & communicating

- Team Player

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:


Company Pension Scheme
Private Medical Insurance (role dependent)
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained mental health first aiders


And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

INDLP

Overview

An exciting opportunity to join Enterprise Mobility as a: Customer Assistance Representative

The role would be to join our existing team at our location in: Teesside

About Enterprise Mobility

Enterprise Mobility manages the largest and most diverse privately-owned fleet in the world through an integrated network of more than 9,500 fully staffed neighbourhood and airport rental locations. This global network of independent regional subsidiaries and franchises also operates the Enterprise Rent-A-Car brand, as well as the National Car Rental and Alamo Rent A Car brands, Enterprise Flex-E-Rent, Enterprise Car Club and many more – in over 90 countries and territories.

Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers.

We are here to advance the world, one journey at a time.

What Division will I be working in?

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.

To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)

Salary

• £11.44 p/hour

Benefits

• 25 days paid holidays a year + public holidays (additional x5 days holiday after 5 years of service)
• Life Assurance – x3 Salary
• Short and Long Term Disability
• Pension plan including stakeholder contribution and profit share
• Relocation assistance policy
• Employee Assistance Programme – Support on physical, mental and financial wellbeing
• My Purpose My Time – x1 day annually to volunteer at a charity / organization of your choice
• Maternity / Paternity / Adoption / Shared Parental leave
• Worldwide discounted car rental hire for personal, family and friends use
• Enterprise Car Club membership discount
• Cycle to work scheme
• Many more partner discounts
• Our ‘promote from within policy’ means you can go as far as your talent will take you

Hours

• 42.5 per week
• Monday to Friday
• 07:30-16:30 or 08:30-17:30

Location

• Ross Rd, Portrack Ln, Stockton-on-Tees TS18 2NN

Training and Development

• The role offers fantastic progression opportunities via our in-house training and development programmes.
• We encourage all our employees to be the best they can be.... and we reward this commitment with £500 bonuses on completion of each training stage, there are two stages in your initial training. The training program will be around 10 months.
• As you complete each task on the training roadmap you will mark your completion and your understanding and competence in that area will be assessed and accredited by your leadership team.
• There will be lots of different knowledge checks and activities along the way, so you’ll always be taking the next step in your learning with us.
• What is certain is that we encourage all of our employees to be the best they can be and diversity is a priority in all areas of our business.
• We have been included in The Times list of Top 50 Employers for Women since the list was established in 2005, as well as Stonewall’s index of Top 100 employers for LGBTQ+ inclusion in the workplace.
• We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC.

Responsibilities

Your role will be to provide a high level of customer service by assisting both internal and external customers via the phone and in person, in addition to administrative support. If you have a strong customer service focus, close attention to detail, and strong computer skills this role could be for you.

• Building customer relationships
• Communication in person, over the phone and via email
• Marketing the business and building long term relationships
• Account Management duties
• Handling customer requests
• Problem solving
• Working to deadlines
• Administration duties
• Management of multiple deadlines in a wide variety of administrative and operational tasks
• Working as part of a team and also individually when required
• Working in a faced paced environment

Additional Information

• This role has amazing development opportunities to get promoted to a Senior Customer Assistance Representative within 10-12 months
• You will then have the opportunity to sign up to our “Internal Development Programme” where you start to leave more about the wider business with hands on training. Areas such as Fleet Logistics, Marketing, Finance and Operations.
• All with a view to further get promoted to a Lead Customer Assistance Representative.
• This means you are then eligible to continue your promotion plan to become an Assistant Depot manager, Depot Manager and further on from there.

This is an exciting and rewarding opportunity where you can directly see your impact on the business. If you think this role sounds like the perfect job for you, then don’t delay and apply today!

Qualifications

• No Driving Licence is required for this role – Just the ability to commute to and from the office
• Business standard IT skills, including Microsoft Excel & Outlook
• Excellent communication and customer care skills
• Strong interpersonal and teamwork skills
• Experience of handing customer service enquiries via email, phone and in person
• The ability to pass a security check that includes Criminality, Financial and Employment References

The UK's largest provider of work-based learning programmes is currently looking to hire confident and articulate Customer Sales Executives at their Wakefield site (WF1).

This is a fantastic opportunity for motivated, hardworking and passionate individuals, confident in making outbound sales calls with a strong resilient work ethic. Ideally, you will have some experience in sales or generating new business but equally you could have experience working within recruitment or a customer service environment.

Permanent full-time role working 35 hours a week however applicants looking for part-time work will be considered with flexible working patterns facilitated between the hours of 8am and 6pm. After a successful completion of probationary period hybrid working between office and home can be offered.

Offering an attractive salary of £29,000 plus a sales incentive plan, with excellent benefits package including pension, private healthcare, volunteering opportunities and much more.

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The Role
As part of the Customer Sales Team in Wakefield you would work on both reactive and proactive sales campaigns covering a wide range of products and services, delivered to both new and existing customers. Achieving performance targets and pipeline activity through managing a caseload of customers or campaign objectives, predominantly over the phone but also email based as well. You'll generate sales meetings and customer demonstrations for the specialist team.

You will also manage customer inboxes for new centre enquiries and general enquiries into the department as well as working collaboratively with colleagues across the business to bring the right expertise to the business.

Full training and ongoing support provided in the role as well as a defined monthly plan by your manager.

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The Candidate
- Positive, self-motivated and committed, motivated by new challenges
- Enjoys working in a fast-paced sales environment and comfortable working to quarterly targets
- Experience in sales new business ideally within a customer service environment
- Customer-focused with a passion for delivering a great customer experience
- Great team working skills as well as possessing a flexible, adaptable approach
- Fantastic communication and interpersonal skills

---

The Company
The UK's largest specialist vocational assessment and certification organisation, providing colleges and private training providers with solutions, tools and support they need to qualify over 2 million people each year across 24 industry sectors in the UK and internationally.

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This is a brilliant opportunity to develop your existing sales and account management skills with the potential to grow into a more senior sales role in time or to work in other functions within the business. If you think you're right for this Customer Sales Executive role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Job Advert

Salary: OTE upwards of £26,900 per annum

Hours: 47.25 hours per week, Monday to Saturday on a rota basis

Location: Chiswick Honda, 4 Power Road, Chiswick, London W4 5YT







A bit about us:

Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry.

We have a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in
Letchworth for 35 years.

We've cultivated a culture of innovation, service, and dedication to our customers.

Norton Way Group spans 9 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a
diverse range of leading automotive brands.

Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff.

Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial
role.



What you will be doing:

* Service Advisors arrange for customers' vehicles to be booked in for services of repairs
* Assist in the planning of the workshop, and liaise with internal departments including parts and the workshop, whilst being
able to understand the instructions provided to complete works/ Job cards
* Record work completed, contact customers if additional work is required, check vehicles coming through the service department
* Keep our customers updated at every stage on the progress of their vehicle, and ensure we meet the customer lead timescales.



What we need from you:

* Full manual driving licence is required
* Previous experience working within an automotive service department
* A good listener, patient, with outstanding communication skills
* Must be computer literate with knowledge of MS Office packages
* Be committed, dedicated, able to work independently, multitask, and achieve deadlines



Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively;
in 2022 and 2023.

In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.

Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.

Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional
leadership.

We are unique  
Join our organisation and experience a culture that fosters camaraderie and personal growth, serving and connecting the regional communities of NSW and southern QLD. Enjoy work-life balance and training and development opportunities across a diverse range of career pathways. 
About the role  
This role will be based within the Essential Energy footprint with the ability to work from home in a hybrid work environment.
As Customer Liaison Specialist you will be accountable for delivering communications to customers, ensuring our customers remain informed and happy. You will advise them on any changes, issues, or enhancements that affect their private network assets. You will also liaise with them to ensure smooth and timely updates, as well as address any complaints they may have. Furthermore, you will help the Customer Service Branch in providing efficient and effective service and




... Click here to view more detail / apply for Customer Liaison Specialist ? Private Installations