Our Purpose at The Alice Smith School
According to the words of our school song: ‘Soon there were two, who were joined by a few’. Alice Smith started a movement with just two people. That single brave act sparked a positive chain reaction. She inspired other families to join her on her journey, creating a nurturing environment for generations of learners and a home away from home for thousands of families.
In that same vein, we keep the Alice Smith spirit alive by building a nurturing community that encourages our students to explore the world with courage, curiosity and compassion.
To build a better world together.
Our purpose is embedded through our three strategic pillars:
Our People
We are a diverse collective of experts and curious minds, working together to push the boundaries of education to lead learning for an ever-changing world.
Our Students
We encourage students to explore different paths with courage and curiosity, in an environment that empowers them to make an impact as their best self.
Our World
We are a supportive, connected community that innovates, explores and learns together.
The Opportunity (Overview of the role)
The KLASS IT Support Executive plays a crucial role in ensuring the smooth operation of IT systems and providing excellent customer service to users within the organization. They act as a bridge between technical IT solutions and non-technical users, helping to resolve issues and improve overall productivity.
Technical Support:
- Provide Level 0-1 technical support to staff and students according to established Service Level Agreements (SLAs).
- Troubleshoot and resolve a wide range of hardware and software issues, including desktops, laptops, tablets, printers, internet connectivity, and educational software.
- Document support interactions and solutions for future reference.
- Escalate Level 2-3 support issues to the IT Manager or designated team member for further resolution.
User Support and Training:
- Assist staff and students with basic technology use and provide training on new software and applications.
- Develop and maintain user guides and documentation for commonly used technology tools.
- Answer user inquiries regarding technical issues and school technology policies.
Hardware and Software Management:
- Assist with the setup, configuration, and maintenance of school devices.
- Manage software licenses and ensure software compliance within the school.
- Participate in inventory control of IT equipment and accessories.
Classroom Technology Support:
- Set up and troubleshoot classroom technology equipment, including projectors, smart boards, and sound systems.
- Collaborate with teachers to integrate technology effectively into their lessons.
Other Responsibilities:
- Assist with the preparation and execution of IT-related events or projects.
- Stay up-to-date on evolving educational technology trends and applications.
- Maintain a positive and professional demeanor, providing excellent customer service to all users.
Qualifications and Requirements:
- Degree/Diploma in Information Technology (IT) or Computer Science.
- Maintain an up-to-date approved IT systems certification for the entire duration of the contract period. An IT-approved certification list will be reviewed and published annually based on the technology currently being utilized within the school’s IT infrastructure.
- Excellent problem-solving and analytical skills
- Strong communication and collaboration skills (written and verbal)
- Ability to work independently and as part of a team
- Adaptability and willingness to learn new technologies
- Be proactive and independent in creative development
Safe Recruitment Practices:
As a school with a diverse collective of experts, we uphold recruitment protocols that adhere to the highest possible international standards. We conduct thorough pre-employment checks on candidate references and verify qualifications. If you require further information regarding the School's 'Pre-Appointment Checks,' please liaise with our People and Culture representative, as the process may vary for individuals of different nationalities.
We prioritise the careful scrutiny of checks as they are essential in ensuring a safe and secure environment for our students. By maintaining stringent recruitment practices, we aim to provide a nurturing and protected learning environment for all our students.
The duties and responsibilities of this post may vary from time to time according to the changing demands of the school. This job description may be reviewed at the reasonable discretion of the Head of School and school leadership in the light of those changing requirements and in consultation with the post holder
