MAJOR DUTIES AND RESPONSIBILITIES
The incumbent has overall responsibility for customer service, pre-registration, scheduling, appointment management, insurance collection, administrative and clinical software maintenance, management of patient first contact resolution processes, call center software, fund control management, VistA program management patient information collection.
Develops and implements long and short-range goals and plans, which includes identifying needs and potential issues in operations of the service through analyzing workload, expenditures, trends, and national VA policy implications.
Coordinates with VISN leadership on programs and initiatives that have implications for the Site Scheduling operations to include scheduling initiatives, implementation and roll out of new scheduling or other technical software systems, and other initiatives related to supporting patient access to care, including virtual modalities.
Participates and support the HAS Leadership in planning, implementing, and evaluating all programs relative to administrative support services, including systematic review, monitoring of performance improvement, space utilization, equipment management, and system analysis.
Works closely with Facility Business Implementation Manager, Fiscal and Health Information Managements (HIMS) operations for direct impact the Veterans Equitable Resource Allocation (VERA) system, which is the primary funding model for the allocation of appropriated funds to the medical center.
Resolves complaints or grievances from staff members, Veterans, caregivers, and congressional inquiries. Responsible for assuring work processes and finished work products are accurate and compliant and established policies and expectations.
Work Schedule: Monday-Friday - 8:00am - 4:30pm or 7:30am-4:00pm
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Program Specialist/PD00441-0
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Starting at $60,823 Per Year (GS 9)