Total 697 job vacancies in Redditch, B98 9AA

Support Worker - Must have experience with Autism

Search Health-care are working with a Nationally Recognised Health-care Provider to source a number of experienced Mental health support workers for a Hull based service to provide support to vulnerable service users that have autism.

The Role:
The emphasis of this job will be working on different wards covering male and female wards. You will be supporting individuals with severe mental health difficulties.You will be expected to work flexible shifts.The ideal candidate will have at least 6 months previous experience working as a mental health support worker with previous experience with acute mental health. We are particularly interested to hear from candidates who have previously completed MAPA/PMVA training.You will be expected to work regular weekend shifts.

What we are looking for in you:
* Passionate about helping others and have the ability to support and encourage people to achieve their full potential.
* Commitment to ensure that people with disabilities are valued and enabled to take control of their own lives.
* You are looking to build a fulfilling and rewarding career in social care, truly making a difference to the lives of those who you support.
* You have at least 6 months experience in the mental health sector and are able to provide
2 years of employment referencing
* Have MAPA or PMVA training

Have experience with autism

Benefits:

Flexibility to base your work around existing commitments

Competitive hourly rates of pay as well as holiday entitlement
Free DBS check
Free Uniform

If you have the above experience, please contact us asap on 0113 308 8026 to register your details, or send us your CV to If Leah.Stoddart@search.co.uk you meet the relevant criteria, you will be invited to attend an interview.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

**Job Title:** Shipping Coordinator
**Location:** Redditch
**Pay:** £12.00 - £12.50 per hour
**Contract:** Temp for 12 weeks with a view to go Perm


We are recruiting on behalf of our client in Redditch for a skilled and detail-oriented Shipping Coordinator. This temporary role, with the potential to become permanent. The successful candidate will be responsible for overseeing the end-to-end shipping process, including preparing all required documentation, managing export compliance, and coordinating timely, cost-effective shipments. This position requires a proactive approach to maintaining shipping standards, resolving customer concerns, and driving continuous improvement. Ideal candidates will have relevant shipping experience, strong SAP skills, and an understanding of freight logistics and compliance.

Responsibilities:

⦁ Create and provide all required shipping documentation.
⦁ Monitor and maintain departmental costs freight, packing/crating etc.
⦁ Plan and direct product shipped in timely and cost-effective manner and satisfies requirements.
⦁ Manage the packing of goods in accordance with customer requirements and country regulations.
⦁ Support the export compliance process for the Redditch site to satisfy Gardner Denver legal, UK and follow regulations.
⦁ Apply for and process export licences.
⦁ Preparation of export documents, Letters of Credit presentations, packing lists, delivery notes and invoices.
⦁ Ensure all records are maintained and provided as and when required by regulatory body or security agency.
⦁ Review and resolve customer complaints.
⦁ Observe compliance/shipping policies and procedures to enhance customer satisfaction.
⦁ Update import/export trade compliance changes and identify/provide appropriate changes
⦁ Negotiate rates with freight companies and service providers.
⦁ Attend sales/production meetings.
⦁ Support Contracts and Projects Team.
⦁ Use of SAP.
⦁ Place purchase orders to suppliers.
⦁ Drive continuous improvement.
⦁ Provide cover for the department in sickness and holidays.
⦁ Adherence to company Health & Safety policies and procedures.

**Experience / Qualifications: **

⦁ Experience in a similar role
⦁ Experienced using SAP
⦁ Understanding of Shipping companies and service providers.

#INDASH24

Justice Support Worker

Salary: £26,460 per annum + Benefits

Based at HMP Hewell - Multi-site travel required on occasion

9 Months Fixed-Term Contract [Maternity cover / opportunities to be retained within the business]

What you will be doing:

• Enrolling participants via means of liaison with prison OMU and other key stakeholders
• Improving participants job-readiness and ability to successfully apply for work on release
• Developing trust-based, positive relationships to provide an appropriate level of ongoing support for a caseload of participants
• Signposting individuals to relevant activities, partner agencies & Peer Mentors

To be successful you will require:

• Experience of working with vulnerable/challenging people, for example people who have complex needs etc
• Strong Communication & Persuasion Skills required
• Presentation & Planning skills are Essential

At Ingeus, weve spent time listening to our employees to build our benefits package;

• 25 days annual leave plus bank holidays with the opportunity to salary trade extra
• EAP Support programme available 24/7 with access to 6 x counselling sessions
• Private Medical Insurance / Life assurance
• Up to two days each year dedicated to Community Giving (Volunteering)
• Eyecare vouchers with help to purchase new glasses
• Online discount shopping via Perks at Work
• Cycle to Work scheme
• Travel Season ticket loan
• Long Service Awards
• Access to Salary Finance; financial education and advice
• The opportunity to buy extra perks such as, critical Illness Cover, dental insurance

About Ingeus

Ingeus governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. We improve opportunities and help create strong societies where people have the independence, knowledge, and know-how to thrive. Were purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at

Please note, if we receive a high volume of applications, the role may be closed early.

Proud member of the Disability Confident employer scheme

Role Details You will develop, implement and evaluate the programmes of care including discharge planning for each patient. You will safeguard vulnerable adults. You will participate in preceptorship programmes as appropriate and act as a facilitator / mentor / preceptor / role model to less experienced staff. You will educate patients and their careers as required where a need has been identified, including information on a adopting a healthier lifestyle. You will complete patient documentation correctly. You will communicate effectively with patients, carers and members of the Multi-Disciplinary Team. You will be responsible for developing and sustaining own knowledge, clinical skills and professional awareness in accordance with PREP requirements and to maintain a professional portfolio with evidence of reflective practice. You will assist in the training and development of student nurses and health care assistants and complete assessors training as required. You will contribute to research and development programmes within the ward / department. You will contribute to the setting and monitoring of measurable standards of care and be accountable for maintaining standards. You will participate in handling complaints in accordance with Trust policy. You will maintain a safe clean ward environment and ensure all appropriate general risk assessments are carried out within 24 hours of admission document and plan care accordingly e.g. manual handling, pressure risks, slips trips and falls, nutrition, safeguarding. You will show an awareness of budgeting, exercising care and economy in the ordering and use of equipment. You will assist in the assessment of staffing requirements, report problems to the appropriate manager. In the absence of a more senior member of staff and as part of your development programme, with support, will be able to undertake clinical / shift management within the department.

We are recruiting on behalf of the Public Sector for a Plumber to do 1st and 2nd Plumbing repairs on council properties. A van can be provided for work but cannot be taken home so must be returned to the depot each day

This role is Monday to Friday 8am - 4pm

Depot Address - Redditch B98

Initial contract 3 months however there is an opportunity for extension

To apply please click link below

***** IMMEDIATE STARTS AVAILABLE *****

Acorn by Synergie is recruiting for Delivery Drivers (Cat B) for our clients Distribution Operation in Basildon so now is an exciting time to be part of our clients brand.

As a Delivery Driver (Cat B) Driver, our client offers:
* £140 to £190 per day - Self Employed.
* Fully Expensed Van.
* 9 hour planned Delivery Route.
* Paid Training Days.
* Full induction and training with a supportive team once your on the road.
* Free car parking.

What will the role involve?
* You will be delivering packages across a planned route to an approved timescale
* Loading and unloading parcels from your van (must be able to lift a minimum of 23kg)
* Driving a company van.
* Full training and induction will be provided and you'll work with a supportive team (Fully paid training days)

What are we looking for?
* You will need a UK or EU Driving Licence - 12 months+
* You must have no more than 6 penalty points on your licence
* Must be over the age of 21
* Hard-working, motivated and great at working in a fast-paced environment
* A good understanding of the local area would be an advantage.

If you are interested in this role then please apply ASAP
Acorn by Synergie acts as an employment agency for permanent recruitment.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

You will work in partnership with Educational Settings & Partners to improve the outcomes for CYP 5-18 years of age. You will provide a high- quality service to CYP, families and school staff and will have regular communication with all. You will promote knowledge of mental health & the prevention of mental health with children and members of the general public. You will be an active member of the team and support with service development as well as engage in service meetings. You will act as a role model to colleagues and always seek to maintain the highest standards. You will use your initiative and take responsibility for the quality of your work and the service you provide to patients. For full details of the duties and criteria for the role please refer to the job description and person specification attached

Welding Supervisor

Mon - Fri 39hrs pw

Up to £22ph + Overtime

Redditch

Gi Pro is delighted to be supporting a well-established and family-owned precision engineering business as they look to recruit a Welding Supervisor to lead a small team of three experienced welders.

Responsibility:

• You will be responsible for the day-to-day running of the site to meet daily objectives with regards to Safety, Quality and Delivery and will be the point of contact for the main Henley site.
• You will be responsible for resolving issues such as, but not limited to documentation and drawing clarification, welding specifications, assembly queries and escalating as required.
• You shall communicate with your team as necessary information appertaining to business wide activities, initiatives, daily objectives during daily start-up meetings.
• You shall be responsible for ensuring employees comply with the Company Handbook and conduct investigations and disciplinary meetings as necessary.
• This is predominantly a hands-on position where you'll spend approximately 90% on the tools and 10% on management and leadership activities.
• Assess work load, distribute jobs and communicate priorities.
• Lead a daily start-up meeting to communicate or escalate any Safety, Quality or Delivery issues.
• Manage gas, wire and consumables in order to sustain production continuity.
• Ensure Workplace Organisation and the site is clean and tidy, meeting agreed standards.
• Ensure employees comply with the Company Handbook and address any non-conformance.

About you:

• Experienced Welder / Fabricator (ideally MIG) .
• Ability to read and interpret engineering drawings.
• Balance the needs of the business, team and individual.
• Good communicator with people management skills
• Motivate team members to achieve daily objectives.
• Lead, participate and suggest continuous improvement opportunities with your team.
• Demonstrates Company values through their daily activities and interactions.
• Possess a "will-do" attitude.
• Positively communicate ideas, issues and concerns and offers suggestions and solutions.

If you are interested in this role please apply now and Martin Pavlov will process your application.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Proud member of the Disability Confident employer scheme

Due to continued growth, we are recruiting for a Reporting & Planning Manager based at our Redditch site on a permanent basis.

You will be responsible for proactively managing and mitigating risks associated with Service Level Agreements (SLAs) for field engineer visits related to the successful completion of work orders. This role ensures that all work orders are completed within the agreed timelines, and any potential delays are identified and addressed before they result in SLA breaches. The Jeopardy Manager works closely with the planning, engineering and HD customer service teams to ensure seamless operations and improved customer satisfaction. High level report collation will be required to illustrate this.

Working 5 days out of 7 between 7am to 7pm

• Continuously monitor all work orders to ensure they are on track to meet the agreed SLAs.
• Identify work orders that are at risk of failing to meet SLA requirements and take immediate action to address potential issues.
• Develop and maintain dashboards and reports to track SLA performance, highlighting jeopardy situations.
• Proactively identify potential risks and bottlenecks that could delay engineer visits and cause SLA breaches.
• Collaborate with engineering teams, dispatch, and other stakeholders to implement corrective actions to mitigate risks.
• Escalate critical jeopardy situations to senior management and relevant stakeholders in a timely manner.
• Act as the central point of contact for all SLA-related issues, ensuring clear communication between teams.
• Work closely with dispatch teams to optimise scheduling and resource allocation to prevent SLA failures.
• Liaise with customer service teams to communicate any potential delays to customers and manage expectations.
• Analyse root causes of SLA breaches and implement process improvements to prevent future occurrences.
• Regularly review and refine jeopardy management processes to enhance efficiency and effectiveness.
• Provide understanding and support to team members on best practices for SLA management
• Maintain accurate records of all jeopardy situations, actions taken, and outcomes.
• Prepare regular reports for senior management, detailing SLA performance, risks identified, and mitigation strategies implemented.
• Develop and update standard operating procedures (SOPs) related to jeopardy management.
• Attend meetings with key stakeholders to present analysis and findings.
• Collation and distribution of team statistics, highlighting any trends or concerns to Team Manager.
• Distribute SLA Reporting to the teams at agreed intervals and keep all documentation pertaining to this up to date and relevant.
• Liaise with Account Management to ensure all required information is collated in relation to KPI's.

• Strong Analytical Skills: Ability to analyse complex data and identify trends, risks, and opportunities.
• Problem-Solving: Capable of quickly identifying issues and developing effective solutions.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Attention to Detail: High level of accuracy and attention to detail in monitoring SLAs and managing risks.
• Leadership: Ability to lead and influence cross-functional teams to achieve operational goals

Qualifications:

• 5 GCSE'S above grade C including English and Maths
• Knowledge of field-based planning & scheduling operations is preferable including good knowledge of CAFM, web-based software, IT best practices, industry trends and customer service delivery.
• Understanding and experience of the retail industry desirable

This is a 40-hour per week role, working 7am - 7pm across 7 days, therefore flexibility is required.

For this role you'll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

• Salary: £35,000 per annum, depending on experience
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Healthshield Scheme

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the 'apply' button.

Proud member of the Disability Confident employer scheme

Due to continued growth, we have newly created Reporting & Planning Coordinator role, based at our Redditch site on a permanent basis.

You will assist the Reporting & Planning Manager in pro-actively managing work orders which are aged, running out of SLA, awaiting parts, hire, permits, two man and accepted quotes mitigating the risk of failure.

Working 5 days out 7 in a week with work window between 7am and 7pm

• Support Manager to monitor all work orders to ensure they are on track to meet the agreed SLAs.
• Identify work orders that are at risk of failing to meet SLA requirements and take immediate action to address potential issues.
• Manage work orders requiring parts and ensuring these are completed within SLA parameters or being escalated appropriately.
• Identifying process gaps to drive performance with work order management, addressing oldest work orders or work orders which have had excessive ETA moves and managing through to completion.
• Collaborate with engineering teams, dispatch, and other stakeholders to implement corrective actions to mitigate risks.
• Act as the central point of contact for complex work orders, ensuring clear communication between teams.
• Liaise with customer service teams to communicate any potential delays to customers and manage expectations.
• Provide support to team members on best practices for work order management
• Attend meetings with key stakeholders to support analysis and findings.

Skills required

• Knowledge of field-based planning & scheduling operations is preferable including good knowledge of CAFM, and customer service best practices
• Understanding and experience of the retail industry desirable
• Problem-Solving: Capable of quickly identifying issues and developing effective solutions.
• Communication: Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
• Attention to Detail: High level of accuracy and attention to detail in monitoring SLAs and managing risks.
• IT literate with experience of MS Office applications i.e. Word and Excel
• Excellent administration and time management skills
• Ability to work under pressure and meet tight deadlines
• Process management & continuous improvement ethos
• Relationship management - team working / collaborative

You'll be a confident, self-motivated, empathetic individual with strong communication skills. You'll be detail conscious with a strong focus on achieving a high level of customer service. You'll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.

This is a 40-hour per week role, working 7am - 7pm across 7 days, therefore flexibility is required.

For this role you'll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

• Salary: £28,938 per annum, depending on experience
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Healthshield Scheme

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the 'apply' button.

Proud member of the Disability Confident employer scheme

The health promotion and communications element of the role will include: Coordination of patient engagement activities across the PCN including public facing organisation of events and health promotional activity Leading and evolving the patient and public engagement via the Patient and Public Engagement Group (PPG) in partnership with the PCN Director and Clinical Directors Overarching coordination and day to day management/optimisation of PCN and practice websites Overarching coordination and day to day management/optimisation of social media platforms Coordination and management of public facing PCN newsletters optimising all opportunities to engage Optimising relationships across local partners to ensure patients and their families are optimising local opportunities/services Support PCN practices to ensure relevant health promotional activities are maximised Care Coordinators will: Support Quality and Outcome frameworks and other National targets as required. Work collaboratively with other teams and services to maintain an effective and efficient service. Be responsible for the collation of Covid vaccine orders and stock take of vaccines and the delivery of those vaccines to our practices. Plan / organise work using own initiative, whilst being able to work as a valuable member of a team. Add appointment templates and supervision slots (if required) for all PCN clinical staff. Use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers, families and colleagues. Complete mandatory training. Participate in the review and appraisal process. Use clinical systems for record keeping, audit and evaluation. Provide support with digital transformation and offer IT/System support across our sites. Ensure all social media pages are up-to-date, informative and engaging. Build key relationships across PCN personnel and the wider team Provide coordination and navigation for people and their carers across health and care services, alongside Social Prescribing link workers and other primary care roles; Support the coordination and delivery of MDTs within PCNs as required; Focus upon patients and provide support necessary fulfil effective personalised care requirements; Help patients to manage their needs, answering their queries and supporting them to make appointments with a focus upon promoting patient independence and autonomy wherever possible; Coordination of key meetings (including Care Home residents and frail/vulnerable people living within their own homes. Ensure good communication between professionals and be available as a point of contact between partners; Liaise with multi agencies to coordinate pathways of care for patients. Support Quality and Outcome Frameworks and other National and Local targets as required.

Funeral Service Arranger

Monday - Friday, 09:00-17:00

Location: S & R Childs Funeral Directors, Headington

Salary: £25,034.09 per annum (£12.56 per hour)

Join us in ensuring every goodbye is dignified and meaningful.

#WorkingWithDignity #DignifiedCareers

Our Funeral Service Arranger’s, based at our Oliver and James Brand, are the welcoming presence representing our branches across the Oxfordshire area. They extend a warm hand to those facing loss, offering support during what may be one of life's toughest moments.

This meaningful opportunity calls for individuals who can seamlessly blend empathy, resilience, care, and professionalism, embodying the renowned standards that define us!

Here is what a typical day could look like for you:

• Working closely with our clients to arrange funerals, planning every personalised detail and offering the full range of services and products that fully address the needs of our clients.
• Communicating regularly with clients through all avenues be it email, face-to-face and telephone.
• Making sure that any deceased at our branch are regularly attended to and are respectfully presented for client visits.
• Preparing in advance for any client visits, ensuring that those wishing to spend time with their loved ones are offered a warm and appropriate welcome and level of support.
• Accurately managing administrative duties, communicating with stakeholders effectively and providing a high attention to detail.
• Willingness to train in Funeral Plan Consulting and once qualified, support families to create their bespoke funeral plans.
• We are an agile team; to meet the needs of our customers requires us to be mobile and flexible, therefore you are likely to be asked to work across different locations in the local area, when required based on operational needs.

This role will suit someone who:

• Exceptional communication and administrative abilities, coupled with meticulous attention to detail, to ensure strict adherence to regulatory policies and procedures.
• Emotionally intelligent, taking pride in providing supportive customer care under sensitive circumstances.
• Reliable, well-presented and aims for high standards in their job role.
• Enjoys being a part of their community.
• Committed to building relationships and has a passion for customer service.

What we provide to you:

• Annual salary of £25,034.09.
• 22-25 Days Holiday + Bank Holidays.
• Pension Scheme.
• Life Assurance X2.
• Free On-Site/Street Parking.
• Free Uniform Provided (Incl. Dry Cleaning).
• Access to our internal apprentice & personal development schemes.

We wouldn’t be able to provide this integral service without our people. If you’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times – We want to hear from you!

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

To prepare and produce food for consumption by patients, staff and visitors according to standard recipe requirements. To work according to set policies and procedures on the receipt and storage of all goods associated with the production of food items ensuring they are of the required specification and quality. To record all cooking and chilling temperatures to set standards and report any problems to the line manager. To adhere to all set standards relating to raw materials, ingredients, intermediate products and finished products to comply with Food Safety regulations. To prepare and cook therapeutic meals in accordance with the dietician requirements and specified standards. To label, portion and package food as required, in line with food safety standards. To prepare hospitality and functions to agreed requirements and standards. To control food production and adhere to procedures regarding the delivery for packaging. To ensure that the portioning of food is in accordance to the agreed specifications taking into account number of portions and weight. To adhere to the labelling of cooked chilled products in line with the specified procedures. To ensure that all workstations and preparation areas are kept clean and in a hygienic manner. To adhere to the departments set codes of practise on hygiene and maintain a high standard of personal hygiene. To ensure the availability and service of food complies with Hospital Catering Delivering a Quality Service. To adhere to all Hazard Analysis Critical Control points. To assist in the training and induction of new staff as required. To advise the line manager if food temperatures are not within the acceptable guidelines. To work on own initiative when unsupervised adhering at all times to procedures and complying with Food Safety regulations. To report all faulty equipment. To report any sightings of pests. To complete all control documentation in the correct manner. To receive telephone calls and react accordingly. To adhere to the reporting procedures of sickness/absence, annual leave and special leave completing the relevant documentation. To attend mandatory and statutory training as instructed.

Please refer to the full copy of the attached Job Description and Person Specification for further information about the role.

Key Responsibilities The following are the core responsibilities of the role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: The provision of a local support service to all staff, resolving issues with IT systems and equipment To perform regular system checks to maximise performance Provide training to all staff as required, ensuring the effective use of all systems To ensure staff adhere to practice policies regarding IT security and ensuring conformance to Information Governance To deliver the IT related elements of the staff induction programme Build, generate and carry out searches as required by the practice team to enable reports to be produced and action plans devised Support the team in the effective use of searches, audits and recalls Support the team in the use of the clinical system Act as a liaison between the practice and external agencies, for the timely management of all faults To ensure the practice website is current and reflects the objectives of the practice Configure searches and interpret data for audit purposes To send out mail merges for a number of campaigns i.e. flu To ensure all staff have the appropriate smart card access to the clinical system Ensure the Practice Manager is updated regarding the release of Patches and upgrades The configuration (activation and de-activation) of all staff email accounts Supporting the Deputy Practice Manager in the writing of all IT related policies and protocols and user guides To be an administrative lead in support of practice clinical systems. To be responsible for the provision of comprehensive data administration for the Practice. Retaining responsibility for undertaking and or overseeing of data collection and the more complex tasks of data validation and monthly and quarterly reports. Deliver high quality data to support the overall development of improved performance and service delivery for the practice. To collect and provide systems to ensure the accurate recording of all patient data, utilising both computer and paper based systems. To provide data to the Management and Clinical teams to facilitate analyses and formatting of data required to present service outcomes, identify trends etc. To be responsible for a portfolio of data collection to meet local, regional and national priorities, ensuring the agreed targets are achieved and an excellent quality of data collection. Ensure the workload is carried out efficiently within the required timescales, dependent on the ever changing needs of the service. Administration Maintain and produce practice protocols, procedures and guidelines. Review and update as required, including national guideline changes. Review GDPR; IG and other job specific policies, risk assessments and procedures, ensure that all are adhered to and followed stringently. To support the DPM in the management of the supplier contracts that are relevant to IT, ensuring that the practice is getting a quality service, value for money and monitoring costs associated with these contracts. Manage the procurement of new equipment, consumables, supplies, services and maintenance, and obtain quotes as required. Communication Effectively communicate with and promote communication between staff at all levels, communicate with relevant outside agencies, act upon and cascade as appropriate, circulate both emails and all other correspondence in a timely manner. Change Embrace change and positively act upon recommended changes, research and develop new ideas, identify opportunities and research possible threats before implementation. Management of the practice website and Agilio Teamnet site. Management of the practice telephone system and all other relevant systems relevant to this position. Support the Practice Manager with the management of the trainees induction programmes, trainees communication and paperwork. Administration of the in-house clinical training sessions. Train staff in the use of the clinical systems, intranet, and other systems where appropriate. I.T. Support Administrator for clinical systems. Responsibility for IT services within the Practice and liaison with locality IT teams as required. Resolve simple printer and PC problems, troubleshooting IT problems and identify solutions. Where appropriate report IT faults to appropriate suppliers helpdesk and follow through. Set up and maintain new users according to practice protocol, ensuring they have the access across all required software and systems Ensure backups are carried out to a regular schedule and that the backups are restorable. Troubleshoot IT problems and identify solutions. Manage and maintain all practice 3rd party software, i.e dictate.it, HealthTech, Abtrace etc. Oversee and update patient TV, practice website, intranet and newsletter. To provide point of contact with NHSE and CCG in relation to IT matters. Adhere to the Practices protocols on data security. To provide support and training for current and new staff in the use of the clinical system, software, templates and searches as required. Lead on managing the practice intranet system. Keeping it up to date and ensuring deadlines are met and responded to. Train staff on the use of the intranet site when needed. Data / Information Analysis Reading and communicating service specification criteria to the practice clinical team. Create / amend templates, concepts and protocols on practice clinical system. Creating searches and action QOF recalls. Regular monitoring of achievement through clinical audit/searches Feedback to relevant staff members to correct errors and optimise achievement. Assist in data collection audits for the practice as instructed by the Practice Manager. Running system reports and extracting statistical data. Record keeping, monitoring and liaising with companies with regards to private medical services. Work autonomously with demands of workload, with an ability to prioritise regular critical deadlines with frequent ad hoc requests for data. Inform line manager when agreed targets are not being achieved. Participate / assist in the data management up grades. Data Protection CQC support the Practice Manager in preparation of information ready for CQC inspections and maintaining between inspections all necessary protocols, policies and information in relation to position. CQC - assisting the Practice Manager to ensure compliance. To support the Practice Manager in the management of the IG & Data Toolkit. Ensure security of data in accordance with the GDPR / Data Protection Act / Information Governance. Performance and Quality To oversee the administration of the clinical system, ensuring staff complete housekeeping and backups as outlined in the practice policy. To ensure the clinical integrity of the system, working with the ICB to implement their guidance. To oversee the security and validation processes for the clinical system. To provide advice and guidance to the practice in the change to becoming paper light. To maintain an Asset Register, ensuring that ICB and practice owned equipment is readily identifiable. To provide support and training for current and new staff in resolving simple problems with PCs and printers. To be aware of national, local and practice quality standards for chronic disease management. To provide support to clinical sub groups in correctly identifying and targeting patients for assessment and treatment. To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process. To assist in the production of information for clinical audit. Data quality. To work with the ICB to validate patient information, performing regular checks and quality audits. To undertake work related to the performance of the practice. Additional Roles & Responsibilities To have a good working knowledge of the requirements of GP Contract/Enhanced Services and other contracts, and supporting the Practice Manager to ensure that the Practice achieves maximum income where possible at all times. Support the Practice Manager in the monthly and quarterly claims, such as CQRS. To adapt to the needs of the Practice where required, for example, covering reception when necessary. Work pro-actively in managing change in own speciality to improve practice and health outcomes. Attend relevant meetings regularly to influence and make decisions regarding service delivery provision and further development within the practice. Take minutes of meetings as required. Manage own diary and workload. Undertake annual audits in line with best practice, to help with service improvements. To facilitate good communication between all members of the team; To promote teambuilding, teamwork and cooperation; Dealing with all non-medical problems for GPs as and when required if appropriate. To work flexibly to ensure that the practice has cover between the hours of 0800-1830 core hours; and be flexible in the covering of current extended hours and future extended hours, which may result in the need for early mornings; late nights and weekend working. This job description is not exhaustive and may be adjusted periodically to reflect the on-going changes in practice. Any other duties considered appropriate to the role of as requested from time to time by the Practice Manager.