Total 2,780 job vacancies in lakeview lodge 2 elba gate milton keynes mk3 5qu

要求

• 候選人必須能夠使用 Adobe Premiere Pro
• 創造性地解決問題
• 候選人必須在簡歷中包含視頻作品集鏈接

責任

• 執行影片編輯。
• 將音樂和聲音效果添加到影片中。
• 與動畫師團隊協調項目

好處

• 與年輕+創意的團隊合作
• 年度獎金
• 公積金/社險
• 公司旅行

津貼和福利

• 津貼（旅費、交通費等）
• 公司旅行
• 事假

工作職責：

採購

• 在 SAP 系統中建立和管理採購申請 (PR) 和採購訂單 (PO)。
• 根據需要與營運部門溝通安排運輸。
• 通知營運團隊交貨日期並確保及時追蹤訂單。
• 對採購的產品進行品質檢查並管理與交貨差異相關的問題。
• 跟進供應商有關貸方票據 (CN) 和借方票據 (DN) 的情況，並確保在系統中發布適當的文件。

供應商管理

• 進行研究以確定資產和營運設備的潛在供應商。
• 評估並比較供應商的報價。
• 協調新供應商的詢問並管理 SAP 系統中的報價發布。

物流

• 申請空運貨物所需的許可證，並與貨運代理商聯絡以辦理進出口流程。
• 確保運輸物流遵守海關法規。

存貨

• 監控庫存水準、下訂單並協助在 SAP 系統中建立庫存代碼和物料清單。
• 與 QAQC 和營運團隊合作處理物品、發出貨物進行核銷以及執行站點間轉移。
• 支援每月庫存盤點並調查庫存差異。

其他的

• 承擔歸檔和文件管理任務。
• 更新海關外匯匯率並參與行銷活動。
• 履行指派的其他職責。

職位要求：

• 供應鏈管理、採購、物流或類似學位或文憑。
• 至少一年採購或供應鏈經驗，最好是在食品業。
• 熟練使用Excel進行數據分析和報告。
• 良好的溝通和人際交往能力。
• 注重細節和同時管理多個採購任務的組織能力。
• 積極主動、自我激勵、願意學習。

津貼和福利

• 開放文化
• 個人發展機會
• 年度績效獎金及加薪
• 停車補助
• 人身意外傷害保險
• 醫療索賠福利

• Range Technicians work under the supervision and guidance of professional range or natural resource specialists related to monitoring rangeland conditions. Ensures grazing permits and leases are in compliance.
• Inspects grazing allotments, forwards issues to higher graded lead or supervisor. Counts livestock and reports on utilization and grazing impact. Maps out areas of use. Inspects range improvement and makes reports.
• Provide technical support and assistance in range conservation, range management, and range improvement.
• Identify needed range improvements, assists with monitoring agreements and permit projects for conformance to specifications.
• Other duties may include weed management and monument inventory. Completing range or vegetation condition and trend studies, utilization, actual use, climatological and other allotment evaluation studies
• May manage herds of wild horses and burros, process allotment transfers, supervise range use by permits, and investigate unauthorized use.
• Operates and maintains weed treatment equipment and supplies (UTV s, Herbicide sprayers, hand tools, chainsaws, and herbicides.) Requests replacement parts, new equipment, and supplies as needed.
• Coordinates pre-inventory mapping (soils, vegetation, etc.) by preliminary delineation in geographic information systems (GIS).
• Initiates and conducts range inventory surveys according to accepted standards and techniques.
• Safely mixes, maintains, and calibrates herbicides and pesticides for use in rangeland environments.

Starting at $44,117 Per Year (GS 6-7)

• Range Technicians work under the supervision and guidance of professional range and natural resource specialists performing a variety of duties related to monitoring range land conditions, managing herds of wild horses and burros.
• They also process allotment transfers, supervise range use by permits, and investigate unauthorized use.
• They will provide technical support and assistance in range conservation, range management, and range improvement. They will work under the supervision and guidance of professional range and natural resource specialists.
• Other duties may include and monument inventory. Completing range or vegetation condition and trend studies, utilization, actual use, climatological and other allotment evaluation studies.
• They may occasionally participate in wild horse utilization checks, water hole or herd checks, inspecting livestock developments, fences, or doing cattle compliance checks (ID livestock brands and complete utilization of livestock use on vegetation).
• Provides technical support and assistance to the rangeland management program through day-to-day coordination with rangeland management specialists as well as other programs such as fuels, wildlife, and riparian staff specialists.
• Conducts monitoring, under close supervision of professional resource staff, of upland and riparian conditions.
• Regular field inspections and maintenance of range improvements as well as use of GPS and GIS to document location of such projects, as well as condition.

Starting at $35,373 Per Year (GS 4-5)

• Range Technicians work under the supervision and guidance of professional range and natural resource specialists performing a variety of duties related to monitoring range land conditions, managing herds of wild horses and burros.
• Other duties may include weed management and monument inventory. Completing range or vegetation condition and trend studies, utilization, actual use, climatological and other allotment evaluation studies.
• They may occasionally participate in wild horse utilization checks, water hole or herd checks, inspecting livestock developments, fences, or doing cattle compliance checks (ID livestock brands and complete utilization of livestock use on vegetation).
• Provides technical support and assistance to the rangeland management program through day-to-day coordination with rangeland management specialists as well as other programs such as fuels, wildlife, and riparian staff specialists.
• Conducts monitoring, under close supervision of professional resource staff, of upland and riparian conditions.
• Regular field inspections and maintenance of range improvements as well as use of GPS and GIS to document location of such projects, as well as condition.

Starting at $31,512 Per Year (GS 3)

RGN Nurse - Beech Lodge Nursing Home near Holbeach, Lincolnshire, Part of the Country Court Family
Hours - Days and Nights, 37.5 Hours per week - Weekends on a rota basis (Shift Times 7am to 7.30pm / 7pm to 7.30am )
We are looking for a proactive, passionate, and ambitious Nurse (RGN) with a valid PIN, to support us in creating the best person-centred environment for our residents at our beautiful home, Beech Lodge Nursing Home near Holbeach, Lincolnshire.
As the first-ever Country Court Home, Beech Lodge is a family-led nursing home located in Holbeach, Lincolnshire. Our fantastic team lead by Anu the Manager, get to know each resident individually and they become part of the family.
JOINING THE COUNTRY COURT FAMILY We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE NURSE RGN ROLEOur Nursing Teams are highly valued, skilled, friendly and naturally kind- and warm-hearted individuals who thrive in their roles, by mentoring others whilst focussing on the personal needs of our residents, empowering and delivering the care they deserve.
You will have a wide range of responsibilities to include making critical clinical decisions, assessing and developing person centred care plans, safely providing nursing care including administering medication, dressings and management of resident’s medical conditions.
Supporting each other is vitally important - we thrive when we work together to create a safe environment for all.
ABOUT YOUAs an experienced qualified nurse RGN, who shows the most up to date knowledge of clinical practices, you will be able to demonstrate excellent leadership and communication skills, be keen in developing yourself and others and able to build good close relationships with residents and their families.
You will be driven and determined to deliver continuous improvement, with an enthusiastic approach and the ability to be highly responsive under pressure. It is also important that you share our same family care values, be a team player and committed to ensure the very best of care is delivered to our wonderful residents.
IN RETURN
You’ll be joining a family business and working alongside a real team-spirited group of people. You’ll also benefit from our generous range of benefits which include*:

Free DBS Check and reimbursement for Annual Nurse RGN PIN Registration cost
Free Parking
Free Uniform
Paid Breaks
28 days holiday (FTE) (including bank holidays)
A rewarding job with exciting opportunities for career progression
Enhanced Bank Holiday rates at Christmas and New Year at Double time, all other bank holiday paid at Time and a Half
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme *
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

Plus many more benefits!
*Subject to Terms and Conditions.Interested? Apply today with your CV
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting overseas applications for sponsorship.

Shaw healthcare is recruiting for a proven Home Manager for our Hillside Lodge Care service based in Pulborough, West Sussex. Hillside Lodge is a 60 bedded care services providing Nursing, Dementia, Residential & Respite care.
Working with the local community, GP’s and professionals to deliver a care offer that truly enables residents to continue to lead as full a life as possible. Our high-quality nursing and care support places the individual at the centre of all we do and is based on our core values of Wellness, Happiness and Kindness.
Salary is £61,696.57
Benefits:

Employee Ownership Trust – 76% Employee Owned - our employees have received over £1850 each in tax free bonuses to date!
35 days annual leave
Individualised professional development programmes
GP online - providing around the clock GP consultation via an interactive app
Refer a Friend Scheme of up to £1,000
Retail/Leisure/Holiday and travel discounts

Shaw Healthcare is one of the UK’s leading Health and Social care providers who deliver a wide spectrum of care in a variety of purpose-built care environments; care homes for the elderly, specialist dementia units, mental health units and low secure psychiatric hospitals.
We highly value the wonderful contribution of our employees and it is our ethos to put people first by involving our people in key decision-making. We are the largest employee ownership trust within the healthcare sector.
Objectives

To utilise authentic leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care
To become the person in charge responsible for the day-to-day running of the Service with 24 hour responsibility for the care of the Service Users.
To manage the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy.
To provide improvement, independence and choice for Service Users.
To comply with all regulatory and legislative requirements at all times and in particular the CQC for the Registration and Inspection of Nursing Homes and NMC guidelines.

Leadership

To be a good role model for all employees, being approachable and providing a regular presence and visibility with all levels of employees as well as being consistent in all actions and decisions.
To set and maintain clear standards of care within the Service in line with Shaw healthcare’s Vision “To provide the quality of care we would want for our loved ones”, policies and procedures.
To ensure that employee selection processes are applied thoroughly and that all candidates are treated professionally and that successful candidates are ‘onboarded’ fully and comprehensively
To develop a culture of continuous quality improvement, using the framework of clinical governance

General Management

To manage effectively the Service’s budgets and deliver the Key Performance Indicators set for the Service.
To ensure that the Service complies with all statutory obligations and relevant legislation (e.g. environmental health, health and safety).
To enable Service Users to control their own financial affairs, where possible, and finances monitored with up to date accurate records kept of all transactions. In the case of the Manager being the appointee for any Service User, the financial control of their affairs must be undertaken
To ensure that the culture of meaningful activities is embedded in the Service and facilitated by the entire team

Essential Requirements

Qualified Nurse with a valid PIN
Caring and Compassionate
Experience of Managing a service of a similar size and client group

Patient MovementTransfer patients/visitors using appropriate equipment (wheelchairs, beds, trolleys) this may also include using Manual handling procedures such as Pat sliding techniques. Movement of DeceasedMovement of deceased patients from clinical areas to the mortuary using clinical manual handling as necessary, duties include registration of details into Mortuary book and placement of deceased in relevant area within the mortuary facility. Specimen CollectionCollect pathology specimens, containers and units of blood as and when required in accordance with safe handling procedures. Laundry and Rubbish dutiesProvide a laundry and rubbish service, using specialised equipment in line with the Trusts Waste Policy and Infection, Prevention and Control Manual. Gas Cylinder ReplacementTo replenish gas supply where required and to check the cylinder/regulators for leaks in accordance with defined procedures. Report all faults relating to medical gas cylinders/regulators in compliance with approved processes. Fire alarm activationsRespond to fire alarm activations in accordance with the Trust procedures and to offer assistance during the incident, to ensure safety of staff, visitors and patients. Cardiac Arrests & Major IncidentsRespond to calls of cardiac arrests and major incident to provide assistance to the medical staff, this may include, collection of equipment, specimen delivery and cordoning off of the area from public view.Show reasonable judgement during emergency situations, i.e. Fire alarms and Major Incidents. Helipad DutiesTo carry out helipad duties as and when required. Other tasks and responsibilities Assist with other Hotel services functions with similar responsibilities. Assist in the provision of a postal and linen service and act as Post Room or Linen Room Assistant as and when required. Act as bleep holder in the absence of the shift Supervisor to ensure continuity of work and to carry out any other Logistic type duty or reasonable task as required. Please refer to the Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Support Team Assistant

Department: Support Services

Band 2 £23,615 per annum

Hours: 37.5 per week, all MKUH roles will be considered for flexible working.

We are looking for individuals who are team players.

Vacant posts as follows:

Support Services assistant, we are recruiting to various shifts:

Full time, including weekends, AM, PM & Night shifts.
2 X 37.5 hours

Rates of pay:

Monday till Friday £12.08p/h
Saturday and Sunday - hourly rate plus enhancements

Please note that we are not able to offer sponsorship for this role.

Interview dates: 12th and 13th December 2024



To safely move patients between departments as required by clinical service teams.

To physically move Medical equipment in a safe and compliant manner.

To work as part of a team to provide service that supports all aspects of patient care and the general running of the hospital.

To follow Standard Operating Procedures and ask for guidance/advice from Supervisors/Line manager when necessary.

To be flexible and to comply and follow all policies and procedures

MKUH staff scored highest for ‘I look forward to coming to work’ (NHS Staff Survey 2023).

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

'We care We communicate We collaborate We contribute'

Patient Movement
Transfer patients/visitors using appropriate equipment (wheelchairs, beds, trolleys) this may also include using Manual handling procedures such as “Pat sliding techniques.

Movement of Deceased
Movement of deceased patients from clinical areas to the mortuary using clinical manual handling as necessary, duties include registration of details into Mortuary book and placement of deceased in relevant area within the mortuary facility.

Specimen Collection
Collect pathology specimens, containers and units of blood as and when required in accordance with safe handling procedures.

Laundry and Rubbish duties
Provide a laundry and rubbish service, using specialised equipment in line with the Trust’s Waste Policy and Infection, Prevention and Control Manual.

Gas Cylinder Replacement
To replenish gas supply where required and to check the cylinder/regulators for leaks in accordance with defined procedures. Report all faults relating to medical gas cylinders/regulators in compliance with approved processes.

Fire alarm activations
Respond to fire alarm activations in accordance with the Trust procedures and to offer assistance during the incident, to ensure safety of staff, visitors and patients.

Cardiac Arrests & Major Incidents
Respond to calls of cardiac arrests and major incident to provide assistance to the medical staff, this may include, collection of equipment, specimen delivery and cordoning off of the area from public view.
Show reasonable judgement during emergency situations, i.e. Fire alarms and Major Incidents.

Helipad Duties
To carry out helipad duties as and when required.

Other tasks and responsibilities
• Assist with other Hotel services functions with similar responsibilities.
• Assist in the provision of a postal and linen service and act as Post Room or Linen Room Assistant as and when required.
• Act as bleep holder in the absence of the shift Supervisor to ensure continuity of work and to carry out any other Logistic type duty or reasonable task as required.

Please refer to the Job Description for further details

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.


This advert closes on Monday 2 Dec 2024

Join Our Team: Food Production Operative at Huel.

Position: Food Production Operative at Huel.
Location: Unit 5, MK Business Park, PLP, Brickhill Rd, Milton Keynes MK17 9FE
Salary: £13.94 per hour - Temp Position with ongoing work

Apply Now!

Why Choose Job&Talent:

• Career growth opportunities
• Comprehensive benefits
• Professional stability
• Weekly Pay, Pension Scheme, Mortgage References

Benefits of working with us as a Food Production Operative at Huel :

• Competitive Salary
• 30 Holiday days per year
• Free Huel
• Showers Available onsite
• Subsidized Canteen

Requirements:

The Food Production Operative role is best suited to someone with 2+ years experience within a Fast-moving consumer goods environment, preferably within the food or pharmaceutical industry. You will have knowledge of safety regulations and quality control checks and a willingness to adhere to them. You will also have:

• A Reasonable level of computer literacy to effectively follow MES processes.
• Strong attention to detail and the ability to work accurately under pressure.
• Good organisational and time management skills.
• The ability to handle manual tasks, including lifting and moving goods during the production process
• Anyone looking to join us will need to be available to work any 5 days out of 7 - and be flexible around the days as these may change. To begin with shifts will be Monday to Friday but longer term may require weekend working..
• Initially Shift times will be 08:00 - 17:00 with some flexibility needed here to meet the needs of the

Responsibilities:

As a Food Production Operative , you will:

No two days are the same, but here's an insight into what you'll get up to:

• Adhere to site safety and food quality standards at all times and Ensure a safe, clean and organized manufacturing environment at all times.
• Movement of raw material from picking locations to production areas. Including use of MHE, counterbalance FLT, PPT, and pedestrian pallet trucks.
• Operate loading, blending and/or packaging line equipment to blend and pack powdered food ingredients according to batch specifications.
• Manual case packing/pallet stacking of finished goods. There will be elements of manual handling involved in this task.
• Monitor process parameters such as flow rates, blending times and packaging quality to ensure product consistency and quality.
• Complete required line start up checks and perform routine equipment setup, adjustments, and maintenance to maximise efficiency and minimize downtime.
• Conduct quality checks on finished products to ensure they meet quality standards and regulatory requirements.
• Follow standard operating procedures (SOPs) and safety guidelines to maintain a safe and clean work environment.
• Record production data accurately and maintain production logs for traceability and quality
• Control purposes.
• Collaborate with team members and supervisors to troubleshoot issues and implement process improvements.
• Use of process Manufacturing Execution System (MES) at various stages throughout the manufacturing process. Scanning raw material into relevant loading/blending stations.

About Us:

Job&Talent is recruiting for Production Operatives to join us at Huel , a leading company in the Milton Keynes Area known for making nutritionally complete, convenient, affordable food, with minimal impact on animals and the environment.

How to Apply:

Click "Apply Now," and our team will contact you shortly. This an excellent opportunity for Food Production Operative roles in Milton Keynes . Join Job&Talent for a journey of growth and success!

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Role Overview
We are seeking an experienced ITSM Consultant with a focus on Service Level Management and Measurement and Reporting to lead the design and implementation of these practices for a prestigious client. This role will involve establishing Service Level Agreements (SLAs) aligned with business services, underpinning agreements, and Experience Level Agreements (XLAs) to enhance the overall IT service experience. Additionally, you will develop a Reporting and Measurement Framework that provides the necessary visibility for effective management and continuous improvement.
Your Responsibilities

• Define and communicate the overall mission of the practice, including its roadmap, goals, and objectives to all stakeholders.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Resolve any cross-functional issues that may arise.
• Lead the creation and agreement of all SLAs, XLAs, Key Performance Indicators (KPIs), and Critical Success Factors (CSFs) for all practices.
• Coordinate design and build activities within a multivendor environment.
• Support the RFP and contracting processes related to all Underpinning Contracts (UCs) and Operational Level Agreements (OLAs).
• Apply organisational design principles to Service Level Management and Measurement and Reporting.
• Assist in identifying Service Owners to lead and manage SLAs.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish a Measurement and Reporting Model for all Digital & Technology (D&T) that provides a clear overview of reporting across the IT enterprise.
• Create and operate a Governance Model for Service Level Management.
• Implement monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
• Foster a culture of continual improvement within Service Level Management and Measurement and Reporting.

What you'll need to succeed

• Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
• Proven leadership experience in defining/strategising, designing, and establishing a Service Level Management and Measurement and Reporting Practice.
• In-depth knowledge of the role of Service Level Management and Measurement and Reporting within enterprise environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders at various levels.
• Experience in dynamic operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions, Customer Satisfaction (CSAT) and User Experience (UX) solutions, and Reporting and Analytic Tools.
• Experience with BMC Helix and ITSM Toolsets/Ticketing Systems
  
  
  

What you'll get in return

• Initial 6 Months contract with the opportunity for extension
• Competitive daily rate outside IR35
• Hybrid working available

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
We are seeking a knowledgeable ITSM Consultant with a focus on Service Desk and Request Management to lead the design and implementation of these practices for a prestigious client. This role will involve establishing a new service desk that enhances user experience through innovative channels and developing a Request Catalogue that improves access to services for the user community.
Your responsibilities

• Define and communicate the overall mission of the practices, including the roadmap, goals, and objectives.
• Create a comprehensive roadmap for the Service Desk, considering B2B, Shared Service, and B2C models.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Design and develop a Request Catalogue aimed at automating service delivery wherever possible.
• Establish a governance framework for handling non-standard requests.
• Resolve cross-functional issues as they arise.
• Support the selection and onboarding of a new Service Desk.
• Coordinate design and build activities within a multivendor environment.
• Assist in the RFP and contracting processes for Service Desk, ITSM, and SIAM services as needed.
• Apply organisational design principles to Service Desk and Request Management.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
  
  
  

What you'll need to succeed

• Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
• Proven leadership experience in defining/strategising, designing, and establishing a Service Desk and Request Practice.
• In-depth knowledge of the role of Service Desk and Request Management within enterprise environments.
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders, including C-Level executives.
• Experience in dynamic operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions, particularly Service Desk channels, AI/ML, automation, and user experience/customer experience integrations.
  
  
  

What you'll get in return

• An initial 6-month contract with the view for extensions
• Competitive daily rate Outside IR35 (via Ltd company)
• Hybrid working available

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role
We are looking for a skilled ITSM Consultant with expertise in Incident, Monitoring, and Event Management to spearhead the design and implementation of these practices for a prestigious client. This position will focus on creating effective Event Plans, driving performance improvements, and developing a comprehensive Practice Roadmap. Your responsibilities include (but are not limited to):

• Define and communicate the overall mission of the practice, including its roadmap, goals, objectives, and service definitions to all stakeholders.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Address and resolve any cross-functional issues that arise.
• Lead the development and agreement of relevant data models.
• Support and inform about the RFP process.
• Deliver an Enterprise Event Plan and Architecture.
• Promote the integration of automation and AI into operational processes.
• Focus specifically on Major Incident Management.
• Apply organisational design principles to Incident and Monitoring and Event Management.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.

What you'll need to succeed

• ITIL Certification, foundation v3/v4 being a minimum
• Proven leadership experience in establishing an Incident and Monitoring and Event Management practice.
• Experience in fast-paced operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions and Event Management/Observability tooling, including AI/ML and automation integration.
• Experience with BMC Helix and ITSM toolsets/ticketing systems

What you'll get in return

• An initial 6-month contract with the opportunity for extension
• Hybrid working
• A competitive daily rate outside IR35

What you need to do now
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Senior New Business Advisor

Full Time Fixed Term Contract, Ends 30/09/2025

Benefits: Salary starting from £24,327, company car, pension scheme, 27 days holiday and so much more.

Closing Date 2nd December 2024

We are looking for a Senior New Business Advisor to join the team on a fixed term contract basis until September 2025. This role offers a wide range of benefits and the opportunity to expand your own knowledge and understanding surrounding VWFS (UK) LTDs customer and product base. This role is full time at 35 hours per week but there will be an element of shift work covering weekends and evenings on a rota basis.

The New Business department is responsible for the processing of over 500,000 contracts which include applications for finance and service plans. As one of the main contact points for our retail partners our New Business Centre (NBC) plays a crucial role in ensuring that VWFS UK are recognised and respected as the best in the automotive financial services sector by our customers and stakeholders. As a Senior New Business Advisor you are expected to be a subject matter expert within the department, available for points of escalation and expertise offering support and guidance to team members.

What you will be responsible for:

• Take full ownership and use initiative to resolve Retailer queries within first contact resolution and deliver a personal service making VWFS feel easy to do business with.
• Use personal judgement to identify when redress and negotiation is needed to resolve a first-line complaint and utilising the "Limits of Authority" matrix where appropriate.
• In accordance with Financial Conduct Authority (FCA) regulation, where a query cannot be resolved at first instance this is required to be correctly noted in the relevant complaints software programme and escalated as appropriate.
• Provide clear and concise process expertise on a defined range of processes and be recognised by others as a point of contact for advice, guidance and process improvement.
• Deputise for Team Leader and support on an ongoing basis where appropriate
• Be pro-active in coaching your team to support performance and personal development areas
• Demonstrate role model behaviours aligned to the VWFS values and 6 Treating Customers Fairly (TCF) outcomes as defined by the FCA.
• Provide support and guidance with the training and induction of new advisors including supporting the delivery of training and initial embedding of skills in new advisors.
• Be proficient in multiple systems in order to achieve right customer outcomes.
• Working to agreed service levels, quality targets and operational metrics as determined by the department relating to all aspects of New Business provision and Customer experience.
• Understand and adhere to all regulatory and both internal and external compliance based requirements. Including but not limited to identification and verification (ID&V) process and financial crime.
• Add value on every interaction and ensure that retailers are armed with the right level of appropriate information to support the creation of a strong and trusted relationship between VWFS and the Customer.
• Actively representing the New Business department as a 'Brand Champion' with each of the brands to provide visibility and awareness of Brand objectives, achievements and plans.

You will have the following skills and experience:

• Strong customer service focus essential and a customer friendly manner at all times
• Able to demonstrate systematic thought processes.
• Able to cope with pressure and meet deadlines, and to work a flexible working pattern incl. evenings and weekends plus some Bank Holidays
• Full PC literacy essential
• Excellent written and spoken communication capabilities
• Previous customer service centre, call centre or finance company experience is desirable
• An understanding of VWFS customer base and product offerings.
• An understanding of the Data Protection Act and Consumer Credit Act is desirable

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything you need to support you being your 100% self during our recruitment process let us know and we will support you as best we can.

Business Operations Executive

Full Time Permanent

Salary and Benefits: starting from £26,447 - £28,000 company car scheme, generous pension scheme and 27 days holiday plus bank holidays

Closing Date: 2nd December 2024

About the role

Reporting into the Business Operations Team Manager, this role has the pivotal purpose of executing the implementation of products and services for all Sales channels including Retail, Fleet and Digital. Our successful Business Operations Executive would be involved in the application and operation of remuneration models for various business strategies. They will assist in the accurate delivery of all New and Used campaign business and the management of any campaigns launched - delivering £762 million Financial Margin in the business and 319,950 volume of Finance cases.

The successful candidate will need to be able to evidence strong numerical skills and attention to detail. The ability to manage various deadlines at once and previous experience in analysing data through a variety of different methods.

Responsibilities may include:

• Effectively launch the campaigns into our Point of Sales and Digital systems to ensure products and services meet commercial objectives and targets balancing volume and margin.
• Price campaigns to support Indirect team opportunities using a pricing model supplied by other parties.
• Establish relationships with multiple areas of the business to support the Campaign Development Team in the execution of Purchase and Lease product propositions including Commit To Purchase, Value Added Products and Ecommerce initiatives.
• Support the Business Operations Team Manager to ensure key operational controls are in place to protect business and commercial interests of the company are executed effectively.
• Ensure FCA regulation and Golden rules of Dealer Remuneration are met by acting compliantly and ensuring VWFS product policies are upheld and are reflective of the product portfolio in Point of Sales system.
• Manage control mechanisms across all campaign type launches to ensure that we meet desired go live targets for our Brands, Dealers and Digital partners.
• Raise payments and produce robust reporting and analysis in support and liaison with Sales and Finance teams ensuring month end reporting is delivered successfully.
• Manage the VWG outlet Termination & Acquisition process in CoL for Retail, Fleet and Digital business including Loyalty Online data configuration to ensure accurate representation for all Retailers, Brokers and Digital Partners.
• Effective execution of cross functional processes for the Brand Management department and maintaining effective relationships with in-house and 3rd party suppliers, multiple line IT support teams ensuring that processes are adhered to.

Skills and Experience

• Ability to adapt to ever changing demands and requirements to meet our customer obligations
• Proven track record in utilising problem-solving skills to see a problem through to a proposal and then resolution
• Strong numerical skills and utilise this to support Commercial thinking
• Experience in demonstrating analytical capabilities using multiple tools such as Excel and Business Objects
• Proven ability to produce accurate work within a fast-paced environment
• Focussed and committed with a keen eye for detail
• Ability to communicate effectively in both written and verbal formats to various levels including Board level if required.
• Ability to challenge the norm and the confidence to suggest improvements in a constructive manner
• Ability to work well within a dynamic, high delivery team that work to a common goal
• Ability to cope under pressure and deliver multiple tasks in deadline driven environment

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.