Total 1,476 customer service job vacancies in hope valley

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities

• Secure appointments from client inquiries through different platforms (Social media channels / Phone calls / Emails)
• Create connections to potential clients from provided leads and sources through phone calls
• Send reminders to clients for upcoming appointments
• Prepare monthly sales conversion report

Requirements

• Ability to work independently and be an excellent team player
• Excellent communication and interpersonal skills
• Experience in relevant fields will be an added advantage
• Shift require
• Immediate position

Job Description & Requirements:

Are you an experienced customer service professional or a recent graduate with a passion for growth, seeking an opportunity to lead and excel in the education sector? Are you driven by the prospect of managing a team, nurturing client relationships, and supporting a dynamic sales force? If so, United Language Centre (ULC), a renowned language institution and expat community hub in Singapore, invites you to join us as a dedicated Customer Service Supervisor.

As a Customer Service Supervisor at ULC, you will oversee our customer service team and report directly to the Operations / Centre Manager. Your role will be instrumental in ensuring smooth operations, delivering exceptional service to our students and educators, and upholding our commitment to excellence.

Responsibilities:

• Supervise and mentor the customer service team, ensuring adherence to service standards and protocols.
• Collaborate with teachers and the sales team to optimize customer experiences and achieve sales targets.
• Manage student accounts, including credits, packages, and progress tracking.
• Represent ULC professionally in all customer interactions, embodying our values and mission.
• Coordinate scheduling of private lessons, handling bookings, rescheduling, and instructor assignments.
• Facilitate communication among students, parents, educators, and sales team via WhatsApp groups.
• Generate monthly reports on credit usage and identify opportunities for renewal and retention.
• Implement and maintain efficient workflows and systems to streamline customer service operations.
• Address customer inquiries, concerns, and escalations promptly and effectively.
• Stay updated on industry trends and customer feedback to drive continuous improvement initiatives.
• Undertake such other duties as may be assigned.

Requirements:

• Proven experience in a customer service role, preferably within the education or language training sector. Leadership experience is a plus.
• Strong communication and interpersonal skills, with the ability to connect with diverse stakeholders.
• Exceptional organizational abilities, capable of managing multiple tasks and priorities effectively.
• Self-motivated and dedicated, with a passion for enhancing customer experiences and achieving results.
• Collaborative mindset, able to work well within a team and across departments.
• Proficiency in English, with additional language skills considered advantageous.
• Familiarity with CRM systems, such as HubSpot, is preferred
• Ability to work effectively under pressure and meet deadlines.
• Flexibility to work evenings and weekends as required.

What we offer:

Opportunities for career advancement and professional growth within our expanding organization.

Ongoing training and development programs tailored to enhance your leadership and customer service skills.

Supportive and collaborative work environment, promoting teamwork and knowledge sharing.

The chance to make a meaningful impact on students' lives and contribute to their language learning journey.

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization.

We look forward to receiving your application!

The Opportunity

Adecco is partnering with a MNC Freight Forwarding Company, and we are looking for a Sales Support Executive (Quotation) to join their business! Reporting to the Customer Service Manager.

• Permanent, Full-time opportunity

• Location: East region, Changi South Street 2

• Working hours: Monday - Friday, 9am - 6pm

• Salary Package: up to $3,500 basic + AWS + VB

The Job

• Provide admin support such as logistics rates and quotation for the Sales team
• Serve as the main point of contact for client inquiries, request, and issue.
• Process customer order for shipment client order with HQ based in Italy
• Coordinate with the operation team regarding customer order to prepare for shipment document
• Address customer issue and concern related to shipment, delivery delays or other logistics issue by working closely with internal departments.

The Talent

• Possess Diploma/Degree in related discipline
• Good knowledge of International Logistics Services
• Minimum 3 years of relevant experience

Next Steps

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application. We would love to hear from you!

About Us
As part of the prestigious Ozhean Group, our premium aesthetic clinic in Singapore specializes in upscale skincare treatments and transformative beauty services. We are seeking a motivated and experienced Customer Service cum Telesales Lead to elevate our client experience and train our customer service team to reflect the premium standard of our brand.

Responsibilities

• Manage and lead the customer service team to ensure consistent, high-quality client interactions.
• Conduct teleconsultations with potential clients and provide follow-up service calls post-treatment.
• Train and develop junior team members in customer service and telesales best practices.
• Oversee reception duties, including greeting clients, managing check-ins, scheduling appointments, and handling payments.
• Coordinate responses to inquiries from social media, Google, and our website.
• Collect and analyze customer feedback, reporting to management with actionable insights.
• Maintain a clean, organized, and professional reception area.

Requirements

• Minimum of a Diploma, with 5+ years of customer service experience and 2+ years in a leadership role.
• Proven telesales experience, ideally within the beauty or aesthetics industry.
• Professional presentation and strong communication skills.
• High attention to detail and commitment to delivering a premium customer experience.
• People-oriented team player, adaptable to a fast-paced environment.
• Proficient in Microsoft Word, Excel, and Outlook.

Working Hours

• Mondays to Fridays: 10:30 am – 7:30 pm
  Tuesday 10:30 am - 6:30 pm
• Saturdays: 9:30 am – 3:30 pm

Benefits

• Competitive remuneration package with group incentives and comissions.
• Training in premium aesthetic treatments and client relations.

To apply, please send your resume or to Jimmy (Business Director) at 90666136. (Only Singaporeans and PRs)

-Starting from $2.4K Onwards!

- Office Hours

-Top 500 Companies in US

-Excellent Company Culture Allowing you to work with humble professional

-Recognised individual efforts, monetary rewards

-Min Diploma with no experience welcome to apply! Relevant working experience also welcome!

Job Scope:

Handle customer service and monitoring arrivals and assist in custom declarations

Follow up on inbound shipments and monitoring flight timings

Other adhoc duties assigned

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to wa.me/6582888509 | apply5@talentvis.com

- Name

- Residential address

- Copy of your resume

- Commitment period

04C3537

R2197936

EA License No: 04C3537

Job scope:

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer RelationshipManagement (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary,premium paid, beneficiary information.

If you're interested in the position, kindly forward your comprehensive resume, along with your expected salary and availability, in MS Word format to shermainesoo@recruitexpress.com.sg

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted.

Job Description:

• Inform the customer about service, price and deadline
• Record customer and data for the customer database
• Prepare invoices
• Any other ad-hoc tasks as assigned

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R2199473)

jamietan@recruitexpress.com.sg

Recruit Express Pte Ltd (EA No. 99C4599)

We are looking for a team player who is passionate about servicing and one that can assist to resolve case issues.

• Respond promptly to inquiries and concerns via phone, emails, or chat
• Resolve customer issues and complaints effectively and efficiently
• Manage high volumes of inbound and outbound calls/messages
• Maintain accurate records of customer interactions and transactions
• Provide up-to-date service information
• Escalate issues to the appropriate department/manager/colleague as needed
• Collaborate with other department/manager/colleague to resolve issues and concerns
• Maintain a positive and professional attitude at all times
• Continuously improve your knowledge of products and services
• Meet or exceed performance targets, such as call/message volume and resolution time
• Adapt to new technologies and processes as they are implemented
• Participate in training and development programs to improve customer service skills and knowledge
• Contribute to team goals and initiatives to improve customer satisfaction and retention
• Able to handle and manage difficult calls/clients
• High level of diplomacy required

Requirements:

· Excellent verbal communication skills

· Telephone skills

· Friendly and pleasant manner

· Data entry skills

· Typing and word processing skills

· Meticulous and detailed

· Documentation skills

· Active listening skills

· Attention to detail

· Problem solving skills

· Only Singaporeans & PRs may apply

· Min GCE ‘O’ Level

• Answer customer inquiries.
• Prepare proposals for product solutions.
• Connect daily with customers by phone and email.
• Serve as main contact for technical help.
• Support tracking and reporting of quote activities.

Requirements:

• Minimum Dip/Deg holder in Supply Chain/Logistics with at least 1-3 years of prior working experience.
• Proficient in MS Office

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: yvonnesuan@recruitexpress.com.sg

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Highlights

• Basic + performance Incentive + Attractive Commission on Call Leads
• Weekend off
• Attractive Commission and & Incentive

Job Desscription

• Award Winning Medical Spa

JOb Description and Duties

• Assist in appointment booking
• Past experience in customer care