Total 28 customer service job vacancies in nuneaton cv11 4pw

Job Advert

Customer Service Team Leader

Nuneaton

Salary: £30,000, plus 30 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and
flexible benefits scheme



About the role

Relationships mean everything to us, this one is particularly special, and you’ll have an important part to play leading a team of
customer service advisors to delivery exceptional service to yhe McLaren retailers. You will support the management of aftersales
customer services on behalf of McLaren in accordance with contractual requirements.



We don’t just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and
professional goals to a world class level. You’ll have a key role to play in helping your team go ‘From Gate to Great’, and all
the opportunities that go with it.



As part of your key responsibilities you’ll:

* Ensuring resolution times are monitored and that you are actively seeking ways to improve the overall resolution time through
implementation of creative continuous improvement initiatives.
* Ensure at all times that KPIs are maintained.
* Provide performance reports on individual members of your team and as an overall team.
* Proactively review our internal procedures including but not limited to our decision tree and SOP’s.
* Be the first point of escalation for the CS team, retailers and all client queries, ensuring you own, coordinate and lead the
response process, whilst always keeping stakeholders informed and updated throughout this process and seek creative solutions
to resolve any complaints/queries as quickly as possible.
* Act as the lead point in the setup of new retailers, ensuring training is delivered on time to enable a smooth onboarding
process for all parties, McLaren, Unipart & Retailer.
* Motivate and support your team to improve morale, team work, absence, performance, quality and conduct.
* Work in conjunction with the McLaren team to ensure a positive working relationship at all levels, leading to trust and
advocacy scores of 8+ being maintained for the account.


About You

We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this
role!

* Excellent Customer Services skills supported by good commercial understanding,
* Good communication skills, with an ability to influence
* Previous management / leadership experience, ideally within a similar role
* Ability to deliver results and maintain excellent service delivery
* Ability to manage customer and stakeholder relationships
* Good Microsoft Excel Skills
* Strong planning, organising and time management skills
* experience in SAP Analytics Cloud /Business Objects / BW



Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of
opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the
grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or
civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected
characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment
which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of
yourself and do your best work every day.

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store\\'s management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Ensuring that the team comply with legal standards and company procedures at all times.

Ensuring that your team are fully trained in cash handling to minimise losses

Controlling debt and recover overdue or failed payments from customers

Maintaining accurate and timely payroll records.

Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction

Liaising with other department Supervisors to monitor orders for delivery

Managing a team of customer focused individuals throughout reception and checkout area

To be successful in this role your skills and experience will include:

Passionate about providing exceptional customer service

Flexible, adaptable and enjoys working with, as well as managing a team

An excellent communicator and have some experience in supervising or managing a team.

Practical experience in the retail trade

To provide instruction and advice to systems users via the telephone and remote support software to encourage self-help and minimise the reoccurrence of service desk incidents. To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To analyse, prioritise and assign incidents to resolver groups, management and third parties, in accordance with defined ICT service desk procedures and policies. The ability to deal with initial complaints sensitively, avoiding escalation wherever possible To employ excellent communication skills particularly when communicating complex ICT related information within own peer groups as well as to non-technical staff & customers. To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary. Be able to communicate at all levels of the organisation including where there may be communication difficulties, either on the telephone or face to face, and be able to calm difficult situations.

Job Title: Field service engineer
Location: Nuneaton
Salary: £35,000 to £45,000, plus company car, laptop, mobile, benefits, full product training & pension
Hours: 39 Day shift

To cover mechanical and electrical work at customer premises across the UK: You will need to be an experienced CNC Field Service Engineer with a strong engineering background in Fanuc and Heidenhain Control Systems. You will need to be prepared to stay overnight only if required

Day to Day Duties:

General servicing
Planned maintenance
Break down services
Fault finding
Repairs
Installations

Equipment working on:

Vertical Borers
Vertical/Horizontal Lathes
5 Axis machines
Toshiba / Shibaura, Takumi, Gruppo Parpas, FAT Haco - to name but a few.


You will need the following experience:

Hydraulic and Pneumatic system fault-finding.
Machinery decommissioning/recommissioning.
Full re-alignments of CNC machining centres and CNC lathes.
Setting up Grid Shift and Backlash Parameters.
Installation and replacement of Ball Screws.
Replacement of Spindles and Dresser Bearings.
General Mechanical repairs.
Annual service work.

About us:
Workforce Engineering & Technical Services team provides professional services placing people into the Engineering, Technical, Manufacturing, and Logistics sectors. We place in-demand people across the breadth of the industry from skilled shop floor personnel and specialist engineers to Supervisory and Management positions. Our consultants are from your industry and will have a good understanding of your skills and advise best on your next step!!

We are always searching for the best talent, so if you know anyone, why not recommend someone to one of our professional teams who will be more than happy to help.

JB1

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Please note: Previous applicants need not apply

RISE - CAMHS

Band 7 Team Leader – Crisis and Home treatment team

To be based in Nuneaton

1.0 x WTE, Full time – permanent vacancy

- To provide a Crisis and home treatment service, delivering training, consultation and advice for professionals working with children and young people in Coventry and Warwickshire.
• Responsibility for the day-to-day operational management and leadership of the Crisis and home treatment team, including patient, team activity, performance, quality and staffing matters.
• - To support the delivery of child & family focused services, against agreed performance and quality targets and within budget, whilst delivering agreed cost improvements.
• - The post holder is expected to provide leadership and management to the staff employed in the Service and to ensure professional clinical and managerial supervision is available for all staff.
• - The post holder will also be a Senior Lead of the wider CAMHS Team

-Contribute to effective partnership working with key external services, in particular education, social care, the acute sector and key third sector organisations, to enable the delivery of shared outcomes;
• Responsibility for the day-to-day operational management of the identified team, including patient, team activity, performance, quality and staffing matters.
• To contribute to the delivery of the transformational change programme for RISE , particularly through the development of a more integrated, multi-professional workforce;
• To support the delivery of child & family focused services, against agreed performance and quality targets and within budget, whilst delivering agreed cost improvements.
• Management of staff;
• Contribute to effective partnership working with key external services, such as social care, the acute sector and key third sector organisations, to enable the delivery of shared outcomes;

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.


This advert closes on Sunday 8 Sep 2024

We are currently seeking dedicated and hardworking individual to join our team as General Labourer. If you're motivated, reliable, and ready to contribute to a positive working environment, we want to hear. please note you must hold a full UK driving licence

Responsibilities:

1. 
   Site Preparation:
   • Assist in the setup and preparation of construction sites, ensuring a safe and organized work environment.
   • Load and unload materials, tools, and equipment as needed.
2. 
   Manual Labour:
   • Perform various manual labour tasks, including digging, lifting, and carrying materials.
   • Support skilled tradesmen in their daily tasks.
3. 
   Cleaning and Tidying:
   • Keep the work area clean and tidy, removing debris and waste materials.
   • Dispose of construction waste in designated containers.
4. 
   Material Handling:
   • Assist in the transportation and distribution of materials on the construction site.
   • Organize and store tools and equipment appropriately.
5. 
   Support for Trades:
   • Provide assistance to tradespeople, such as carpenters, masons, or electricians, as needed.
   • Follow instructions and carry out tasks to contribute to project completion.
6. 
   Safety Compliance:
   • Adhere to health and safety regulations, wearing appropriate personal protective equipment (PPE) at all times.
   • Report any safety concerns or hazards promptly.

Qualifications:

• No formal qualifications required; on-the-job training will be provided.
• Physical fitness and the ability to perform manual labour tasks.
• Basic understanding of construction site safety practices.
• Willingness to learn and take direction.

Skills:

• Strong work ethic and reliability.
• Team player with good communication skills.
• Ability to follow instructions and work collaboratively.
• Adaptability to various tasks and a willingness to learn new skills.

we want to hear from you! Please contact Jorden for more information or send your CV to the email address provided.

jorden.thompson@servicecare.org.uk

Service Care Solutions are recruiting on behalf of a local authority in the Leicestershire region, who are recruiting for an Assistant Accountant to join their team. Please find below further details with regards to this role.

Role: Assistant Accountant
Location: Leicestershire
Temporary: 8 Months (with potential for extension)
Rate: £14.91 - £18.56 per hour.
Start Date: ASAP
Contact: marc.facer@servicecare.org.uk

Main Responsibilities:

• To maintain bank accounts and bank reconciliations, support the Financial Accountant with treasury matters and administer the insurance process and all claims against the Council.
• To assist, develop and support quality service and performance to uphold the Council's vision and carry out work in the spirit and intentions of its core values.
• To complete reconciliations for all bank accounts alongside treasury debt and investments to the general ledger.
• Communication with solicitors, claimants and insurers to ensure information on insurance claims is promptly collated.
• Direct responsibility for determining Council liability, on small claims and communicating the relevant outcome.
• Routine creation and maintenance of the creditors master files.
• Daily processing of Batch Input items into Financial Management System.
• Support colleagues and the Financial Accountant in the use and administration of Financial Management Systems.
• To complete monthly balance sheet reconciliations.
• Maintain Council' authorised signatory lists.

Candidate Requirements:

• AAT qualified or working towards AAT qualification.
• Experience of using and maintaining an corporate bank account and financial management system.
• Good written, numerical and communication skills.
• Knowledge of local authority finance and understanding of VAT.
• Ability to demonstrate adaptability in performing a range of duties and willingness to work as part of a team.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Carbon60 are currently recruiting for an Customer Operations Advisor to work for a well-known large engineering company. Based in Nuneaton, this Customer Operations Advisor will be a key team member working within their customers facility full-time on-site.

About Us:
We are a technology driven, specialist industrial services provider offering a wide range of mechanical engineering solutions and technical services to an incredibly broad spectrum of industries. We are involved, often without you knowing, in your day to day lives from your breakfast in the morning, to the microchips in your mobile and even supporting the NHS. We have over 7500 specialist colleagues in 20 countries adding value for industrial customers worldwide. Over the last 80 years, we continued to embed an entrepreneurial spirit and through our passion, specialism, and innovation, we make industry work better.

Skills and Experience required:

• A positive and enthusiastic attitude with a strong willingness to learn and commit to training and development in this role is essential
• Prior use of digital stock management systems will be advantageous, computer literate skills to be able to adapt to using the in-house systems is needed
• Prior warehouse/stores/stock or inventory experience will be advantageous
• Familiarity following 5s methodology will be advantageous
• Good communication skills to always provide excellent customer service
• Training will be provided in this role via in-person and online sessions

Role Responsibilities:

• Assisting in the operations of the engineering stores on-site whilst being permanently customer-facing
• Initially this role will be focused on re-organising, transporting and packing goods around site
• Eventually the responsibilities for this role will be expanded to include ordering stock and processing orders on the in-house online systems while communicating directly to suppliers

This is an excellent opportunity to join a well-established company that can offer a rewarding collaborative working environment.

Immediate starts are available for this role.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Join our team as a Customer Service Specialist!

Join our dynamic Land Freight business as a Customer Service Specialist and play a pivotal role in ensuring our customers receive top-notch service. If you have a keen eye for operational efficiency and a strong commitment to customer satisfaction, we want to hear from you!

Location: Nuneaton, UK

Hours: Monday to Friday - 9:00 to 17:30

What will you be doing?

• Delivering Exceptional Customer Service: Consistently ensure all team members provide proactive customer service to meet and exceed customer expectations.
• Managing KPIs: Complete and oversee internal and external KPIs to ensure high service standards.
• Resolving Customer Issues: Respond efficiently to customer issues and complaints, ensuring prompt and effective solutions.
• Driving Commercial Awareness: Ensure the team meets department targets for GP, revenue, and volume growth on a monthly, quarterly, and annual basis.
• Ensuring Operational Knowledge: Maintain and apply good operational knowledge across all modes of transportation.

About You

• Experience in Land freight industry desirable.
• Proven ability to provide an efficient and proactive service to all customers and service providers.
• Strong customer focus, ensuring high levels of customer satisfaction.
• Willingness to learn and adapt to new processes and systems.
• Effective communication with customers, colleagues, and service providers.
• Ability to manage multiple tasks efficiently, ensuring deadlines are met.

What we Offer

• Full training and continuous professional development to ensure compliance with regulatory requirements.
• Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
• 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
• Explore various career paths and take advantage of development opportunities within our organisation.

Next Steps

Apply now by following the provided links and attaching your CV. Please note that we may review applications before the job advert expires, so we encourage you to submit your application promptly!

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.

Professional Development, Work-life Balance, Working Internationally

To be considered for this position you must have valid rights to work and live in the UK.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Join our team as an Import & Export Customer Service Specialist!

We are seeking a dedicated and proactive Import & Exports Customer Service Specialist to join our Airfreight team. The purpose of this role is to provide an efficient and proactive export service to all customers, both overseas and related service providers. You will be responsible for managing all aspects of export operations while delivering exceptional customer service. If you have a passion for excellence and a strong commitment to customer satisfaction, we want to hear from you!

Location: Nuneaton, UK

Hours: 9:00 to 17:30

What will you be doing?

• Arrange collections from vendors.
• Utilize Tango - system for producing shipping documentation (MAWB, HAWB).
• Prepare export entries per UK HMRC regulations.
• Perform post-flight tasks.
• Handle job file invoicing & Control costs effectively.
• Investigate and respond to queries and complaints from customers and suppliers promptly.
• Ensure timely and accurate customer invoicing.

About You

• Experience in Imports & Exports in Airfreight desirable.
• Proven ability to provide an efficient and proactive export service to all customers and service providers.
• Strong customer focus, ensuring high levels of customer satisfaction.
• Willingness to learn and adapt to new processes and systems.
• Effective communication with customers, colleagues, and service providers.
• Ability to manage multiple tasks efficiently, ensuring deadlines are met.

Even if you don't have experience in Airfreight, having experience in Ocean and/or Land freight for Imports and Exports will still be considered.

What we Offer

• Full training and continuous professional development to ensure compliance with regulatory requirements.
• Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
• 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
• Explore various career paths and take advantage of development opportunities within our organisation.

Next Steps

Apply now by following the provided links and attaching your CV. Please note that we may review applications before the job advert expires, so we encourage you to submit your application promptly!

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.

Professional Development, Work-life Balance, Working Internationally

To be considered for this position you must have valid rights to work and live in the UK.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Job Title: Field service engineer
Location: Nuneaton
Salary: up to £35-45K, plus company car, laptop, mobile, benefits, full product training & pension
Hours: 39 Day shift

To cover mechanical and electrical work at customer premises across the UK:

Day to Day Duties:

General servicing
Planned maintenance
Break down services
Fault finding
Repairs
Installations

Equipment working on :
Vertical Borers
Vertical/Horizontal Lathes
5 Axis machines
Toshiba / Shibaura, Takumi, Gruppo Parpas, FAT Haco - to name but a few.


Job Requirements:
Experience with
Hydraulic and Pneumatic system fault-finding.
Machinery decommissioning/recommissioning.
Full re-alignments of CNC machining centres and CNC lathes.
Setting up Grid Shift and Backlash Parameters.
Installation and replacement of Ball Screws.
Replacement of Spindles and Dresser Bearings.
General Mechanical repairs.
Annual service work.

You will need to be an experienced CNC Field Service Engineer with a strong engineering background in Fanuc and Heidenhain Control Systems. You will need to be prepared to stay overnight only if required



Workforce Engineering & Technical services team provide professional services placing people into the Engineering, Technical, Manufacturing and Logistics sectors. We place in demand people across the breadth of industry from skilled shop floor personnel and specialist engineers to Supervisory and Management positions.

Our consultants are from your industry and will have a good understanding of your skills and advise best on your next step!!

We are always searching for the best talent, so if you know anyone, why not recommend someone to one of our professional team who will be more than happy to help.

JB1

You will need to demonstrate experience of supervising others and working within a secondary care mental health service. You will be willing to take positive risks and able to plan care, manage risk and implement interventions. We work with clients aged 17 plus, providing a high level of care. The Service covers a large geographical area and the post holder will need to be confident about working within the team, lone working and working as an autonomous clinician. There is a shared multi-disciplinary approach to planning care. There is a strong learning culture within the team and the successful applicant would be expected to lead on this. For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.