Our client is looking for Commercial Service engineers to join their well-established team. As a commercial Service engineer, your role will involve the repair, service and installation of commercial washing machines, tumble dryers and ironers.

This field-based position will involve travelling nationwide to a variety of businesses including Hotels, Care Homes, Factories, Launderettes and more. You will be assigned jobs nearest to your local area where possible, and on occasion, you may be required to work away.

Day-To-Day Responsibilities:
- Fault finding and repairing commercial equipment
- Maintaining and servicing commercial equipment
- Installing and fitting spare parts
- Liaising with Service Co-ordinators and customers
- Providing technical support and site surveys

Required Skills:
- Experience servicing and repairing commercial equipment & white goods
- Good customer service and timekeeping skills
- Gas Safety qualification or experience would be a distinct advantage
- Well organised with good attention to detail
- A positive attitude and willingness to learn
- The ability to work independently or as part of a team

Hours:
- Day shifts
- Various start times and shift length depending on the job being done
- Flexibility will be required

Salary:
- £35k-£50k per annum depending on level of experience

Click APPLY to submit your CV for review!

Full time – Permanent – (Hybrid)

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

Competitive salary and pension scheme
33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
Hybrid, Flexible working
Cycle to work scheme
Electric Vehicle Scheme
Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us

This is a fantastic opportunity to join a team of over 1,700 employees and over 29500 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

Job Summary

The Customer Support Executive is responsible for supporting the Sales and Business Development team and Commercial Supplies Sales team to deliver service excellence across SJA’s high-profile national account customer base. Working alongside the Account Managers and Sales teams, the role will be responsible for a wide variety of tasks, including management of Training & Supplies contracts (new and renewals) and high quality and consistent completion of customer questionnaires. They will also assist with finance queries, presentation preparation (internal and external) and managing the SharePoint Business Development & Commercial Supplies Sales team areas.

Required Knowledge, Skills & Experience

Demonstrable experience of successfully working within a business development and sales environment
High levels of IT literacy ideally with experience of database/SharePoint management, major course & supplies ordering systems (MIS/SAP) and Qlikview/Power BI
Experience of dealing with invoice queries
Strong communication skills with the ability to liaise effectively with internal and external stakeholders at all levels
About the Role

Manage the new contracts process working ensuring that Training & Supplies contracts are reviewed and signed off with Legal team and are logged on SharePoint
Manage the renewal contract cycle ensuring Account Managers are notified of upcoming expirations and preventing any lapse in contracts where possible, assisting with pricing proposals if needed
Provide a professional report on a monthly basis for all new and renewed Contracts for Supplies and Training to Head of Sales and BD and Commercial Supplies Manager
Complete customer questionnaires as required for the Account Managers and Sales Teams, liaising with Bid team and other relevant business areas to ensure accurate and timely responses, saving these responses into a comprehensive online library for greater efficiencies on an ongoing basis
Update pricing and contract data on MIS booking and SAP system and ensure compliance with invoice & correspondence settings Work with key stakeholders across Finance & Customer Services to assist with finance queries
Please see the job description for more detail (this can be viewed on our website or once you click apply)

To find out more about us visit www.sja.org.uk or follow us on our socials

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

Mobile service engineer required to service and repair of industrial electric vehicles and trailers at customers sites, ranging from hospitals, housing complexes, government sites and other manufacturing sites
This falls into the materials handling category of equipment
A mechanical or low voltage electrical knowledge an advantage
Hours are flexible given the nature of the work
Good communication skills and customer facing skills
Full driving licence and DBS check required
Vehicle and fuel card, mobile phone and all PPE provided.
A small storage area maybe required if a distance from the factory to store some common parts with a safe drop off

Account Executive
Location: Nationwide
Contract: Permanent
Salary: £22,000 - £32,000 per annum
Start Date: Flexible
Sector: Insurance
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently working alongside a well-established Insurance Broker to recruit multiple Account Executives across the UK. The purpose of the role is to provide quotations for New Business and Renewals to assist the Branch and be a referral point for the Assistants. The role requires dealing with clients over the phone and via e-mail to ensure retention and sales targets are maximised, through the provision of efficient communication & negotiation skills.

Main Responsibilities

• Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
• Delivering good outcomes for customers and putting the customer's interests first.
• Ensure the customer understands what we sell and support the customer in anyway you can.
• Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business.
• Calculate New Business premiums in accordance with the specific carrier? EUR(TM)s risk appetite and guidelines or liaise with insurers for all non-delegated authority business.
• Ensure that telephone calls are answered & dealt with promptly & efficiently.
• Maintain thorough and accurate records of all customer interactions.

Candidate Criteria

• Cert CII Qualification is an advantage but not essential
• Minimum 2 years experience working within a broking or underwriting environment
• Clear understanding of Commercial Insurance and of the UK insurance market as a whole, including trends, risks and regulatory changes
• Great communication skills with the ability to work well on own initiative as well as part of a team

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Proud member of the Disability Confident employer scheme

Position Summary...

What you'll do...

Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, associates).
Drive and implement the business plan for area of responsibility to achieve facility goals (e.g., production, quality, safety) and implement operational improvements.
Forecast staffing, workload and performance results to meet business demands for workload and performance results for area of responsibility.
Prepare, review, and/or analyze business reports, and use information to identify operational improvements (e.g., production, quality, safety).
Monitor and ensure area of responsibility's compliance with Logistics and company quality and safety standards, policies, procedures and directives by developing, distributing, and/or maintaining procedures and supporting documentation.
Identify and ensure associate, customer and supplier concerns are resolved, using own judgment or consulting others when needed.
Supervise and manage associates and leaders in area of responsibility by giving direction, monitoring performance and providing feedback; identifying training and development needs and providing opportunities for learning and growth; teaching, supporting and modeling Logistics and company policies and procedures; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates, leaders and managers.
Oversee the execution of QA guidelines, procedures, and programs by identifying ways to increase building efficiencies and maintain inventory integrity; and ensuring systems/processes are implemented for the corrective actions (slot profiling, inventory adjustments, cycle inventory tests, managing outside storage, damages and strays, tracking and reporting close date product, hazardous material processing).
Oversee the execution of systems operations by ensuring appropriate hardware and software maintenance, installation of new replacement or additional systems, necessary repairs are completed on existing systems, and development and troubleshooting involving the appropriate corporate partner (Information Systems Division, vendor, Logistics Regional and Divisional Systems Manager).
Live our Values
Culture Champion
• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership
• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Embrace Change
Curiosity & Courage
• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change
• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
Deliver for the Customer
Customer Focus
• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinking
• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.
Focus on our Associates
Diversity, Equity & Inclusion
• Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
Collaboration & Influence
• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Talent Management
• Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's Degree in a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management); and 1 year experience in an operations/distribution/logistics environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees for multiple departments / areas OR 1 year experience as a Walmart Logistics Area Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates OR 3 years experience in an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees for multiple departments / areas OR 1 year experience as a Walmart Logistics Operations Manager supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of associates for multiple departments / areas.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Financial Modeling and Analysis, Inventory Management, Modeling/Forecasting, Preparing and executing budgets, Profit and Loss (P&L) Accountability, Supervising Associates, Talent Development, Walmart Logistics Manager, Walmart Logistics Systems

Bachelors: Business Administration, Bachelors: Finance, Bachelors: Logistics, Bachelors: Management, Bachelors: Operations Management

Primary Location...

6055 S. FULTON PARKWAY, ATLANTA, GA 30349-0000, United States of America

Position Summary...

What you'll do...

Implements the business plan for assigned area of responsibility by communicating goals and managing staffing and scheduling, assigning duties and coordinating workloads in order to achieve facility goals. Maintains quality and safety standards in assigned area of responsibility by ensuring associates are trained on applicable logistics and company policies, standards, and procedures; monitoring associate compliance with logistics and company policies, standards, and procedures; distributing and maintaining procedures and supporting documentation. Manages quality assurance processes by identifying industry best practices and incorporating them into quality assurance programs; evaluating quality review processes and identifying areas of opportunity; developing and implementing process changes; implementing utilization and effectiveness of quality assurance programs; evaluating service level data in order to determine behavioral gaps and training needs; and collaborating with key stakeholders in order to develop action plans to improve agent service levels. Supervises and develops associates and leaders in assigned area of responsibility by assigning duties and coordinating workloads, monitoring performance and providing feedback ; teaching, supporting and modeling Logistics and company policies and procedures; identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates and leaders. Manages the troubleshooting of systems applications by coordinating systems problem resolution with Information Systems Division and vendors; and supporting the continuing development of current and future systems applications. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices. Live our Values Culture Champion • Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance. Servant Leadership • Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. Embrace Change Curiosity & Courage • Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Digital Transformation & Change • Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working. Deliver for the Customer Customer Focus • Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans. Strategic Thinking • Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy. Focus on our Associates Diversity, Equity & Inclusion • Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs. Collaboration & Influence • Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action. Talent Management • Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Associate's degree in Business, Logistics, Human Resources, or related field and 1 year’s experience in logistics, training, quality assurance, supply chain management, or related area OR 2 years’ experience in logistics, training, quality, supply chain management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Bachelors: Business, Bachelors: Human Resources, Bachelors: Logistics

Primary Location...

6055 S. FULTON PARKWAY, ATLANTA, GA 30349-0000, United States of America

Position Summary...

What you'll do...

Want to use your innovative mindset to create a world class shopping experience for customers around the country? The Area Manager – Quality Assurance/Systems is a critical operational role within our distribution & fulfillment centers that thinks strategically and leads phenomenally to remove obstacles for their team, inspiring them to work with passion. As a change agent and process pro, you’ll be on the front lines of the ever-changing retail industry. Reporting to the Operations Manager, you’ll lead your team in fulfilling our customer promise and empowering people around the country to save more and live better.

• Communicate with (or to) individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates).

• Maintain quality and safety standards in area of responsibility by ensuring associates are trained on Logistics and company policies, standards and procedures; monitoring associate compliance to policies and procedures; distributing and maintaining procedures and supporting documentation.

• Supervise and develop associates and leaders in area of responsibility by assigning duties and coordinating workloads, monitoring performance and providing feedback; teaching, supporting and modeling Logistics and company policies and procedures; identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates and leaders.

• Manage systems hardware and software maintenance and installation by overseeing the work to install new, replacement, or additional systems; ensuring that the necessary repairs are completed on existing systems; and tracking inventory and ordering system components as needed.

• Manage the execution of QA guidelines, procedures, and programs by identifying ways to increase building efficiency and maintain inventory integrity (e.g. slot profiling, inventory adjustments, cycle inventory tests, managing outside storage, damages, strays, tracking and reporting close date product, hazardous material processing).

• Manage the troubleshooting of systems applications by working on systems problem resolution with Information Systems Division (ISD) and vendors; and supporting the continuing development of current and future systems applications.

• Monitor and manage productivity of area of responsibility by preparing, reviewing and/or analyzing business reports.

• Identify associate, customer, and/or supplier concerns by listening, consulting with others when needed to determine corrective action to take or make recommendations in order to resolve.

• Implement the business plan for area of responsibility by communicating goals and managing staffing and scheduling, assigning duties and coordinating workloads in order to achieve facility goals (e.g., production, quality, safety).

You’ll sweep us off our feet if…

• You’re an innovator and problem solver with an entrepreneurial spirit.

• You have a great eye for process flow and can spot bumps in the road.

• You’re organized, disciplined, and can manage competing priorities.

• You’re a master at making complex processes easily understood and executed by a team.

• You’re familiar with the ins and outs of fulfillment center operations.

• You know how to make a team feel like a family and integrate play into work.

• You have high standards lead by example and can hold a team accountable.

• You’re invigorated by challenges and are ready to engage at Fortune 1 scale.

You’ll make an impact by…

• Developing, engaging, and inspiring a world class team.

• Innovating the Supply Chain industry and executing on our Customer Promise.

• Living like an entrepreneur – running your business with precision and passion.

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Your schedule will be:

Fulfillment and Distribution Centers operate 24/7 and business needs change seasonally. Your schedule requirements will be assigned but will align with business needs.

Equal Opportunity Employer: 
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. 
 

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Who We Are

Join Walmart and your work could help over 260 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Associate's Degree in Business, Logistics, or related field and 1 year supervisory experience OR Bachelor's Degree in a Business, Logistics or related field OR 2 years Walmart logistics experience OR 2 years supervisory experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Inventory Management, Microsoft Office, Walmart Logistics Systems

Bachelors: Business, Bachelors: Logistics

Primary Location...

117 VALENTINE INDUSTRIAL PARKWAY EXTENSION, PENDERGRASS, GA 30567-0000, United States of America

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. 

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee

discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and

bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch

with us by submitting your application. We look forward to hearing from you!

Position Summary:
Works with customer and technician to identify required maintenance.

Position Responsibilities:

• Communications with FOX customers concerning creation of Return Authorization Numbers, follows up on repairs that are in house, and technical support.
• Evaluates products that have been sent in for warranty/service to confirm the action that the technicians will provide for that product
• Provides accurate estimates and alternate options to customers for the servicing and support of products
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedule appointments with customer.
• Meets standards for repair and order production.
• Maintains customer satisfaction at or above Company standards.

Specific Knowledge, Skills or Abilities Required:

Excellent problem-solving capacity
Technical support skills
Detail oriented

Mechanical aptitude

Microsoft Office

Competencies:
Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect. 
Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.

Position Qualifications:

Education:
HS graduate or equivalent

Experience: 
2+ years of related experience

Work Environment and Physical Requirements:
Office Environment
Ability to sit for long periods of time
Vision abilities required to validate and enter data on computer.

Disclaimer:  This list does not represent all physical demands.  Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions. 

Note:  

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.  We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity. 

Fox offers an excellent compensation package and wide-ranging opportunities for professional development.  Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.  Eligibility for all benefit programs is defined by the applicable plan document or employee handbook. 

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Sr Global Service Creation Manager

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary: 

Join our Global Partner Organization to help grow a new route to market for F5 through Managed Service Providers and other Service Value Partners. This role requires thinking strategically about creating long-term value with our Managed Service Provider Partners (MSPs).

You will be key in establishing a global service creation capability in F5 focused on driving strategy and successful execution with our MSP Partners. You will help MSPs plan, implement, and grow Managed Services and Professional Services related to Application Delivery, Security, Networking, built on F5’s product portfolio.

You will collaborate within F5 with cross-functional groups across sales, product management, marketing, services and support to drive the service creation with our MSP and other Service Partners.

The service creation role is focused on driving long term strategy and successful execution with our service partners. The ideal candidate will have experience in engaging with MSPs and SPs to help them in developing and selling services or experienced in strategy management consulting.

Responsibilities include:  

• Understand the MSP/SP market trends, competitive offers for application services to be able to translate them into portfolio evolution strategies with our Partners.
• Define service offers for our Partners on top of F5 portfolio for Application Services including features, value proposition, create a perspective on market price.
• Help create collateral for the services planning, development, enablement and launch with Partners.
• Help create enablement content for F5’s Partner Sales Organization.
• Help establish processes needed for ensuring success with MSP Partners.
• Collaborate with Regional Partner Sales organizations and act as trusted advisor to Partners to align strategically on market opportunities and service offers, drive the business case validation.
• Collaborate with the Partner Sales organizations to drive demand generation activities with Partners.
• Adopt a data-driven approach to support the service creation with Partners.
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities: 

• Knowledge of MSPs and SPs business models, offers, new service introduction processes and practices. Previous experience in a similar service creation role for MSPs and SPs would be an asset.
• Business strategy and portfolio analysis skills to be able to identify service opportunities with our Partners.
• Ability to understand, create or adapt business models with Partners, create business cases with or for Partners.
• Technical knowledge of the application domain or F5 products is an asset.
• Strong ability to drive a consultative engagement with SPs for the creation of new services.
• Ability to create presentations and communicate effectively with Partner business and technology audiences.
• Self-starter and “get things done” attitude, motivated to make an impact and to achieve business objectives.

• Proven ability to drive projects, communicate clearly.
• Strong marketing capabilities to be able to write documents, present, articulate both technology and business value proposition.
• Strong interpersonal skills, willing to work part of a cross-functional team.
• Must be able to travel internationally up to 25%.

Qualifications:

• BS/BA in Business related field or equivalent work experience
• 12+ years working in high-tech Sales, Channel or Sales Strategy, Management Consulting

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The annual U.S. base pay range for this position is: $158,080.00 - $237,120.00

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. 

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

In this role you will be a key contributor to the successful delivery of products and services to our customers. This role requires a foundational understanding of business and financial processes. As an administrative aid to the Customer Focused Team (CFT) your support may span across multiple professional functions in both the production and office environments. Having a great attitude towards customer service, ability to remain flexible, personal drive and initiative will help you to be successful in this role.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Canada: Title for the position will be in accordance with applicable national and local laws.

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

  

Job Description

  

About Teledyne FLIR Defense

Join Teledyne FLIR Defense, where we're dedicated to safeguarding lives with cutting-edge sensing and threat detection technologies. Our arsenal includes advanced surveillance sensors, handheld devices, unmanned vehicles, lasers, and more solutions that increase operational effectiveness for warfighters, first responders, and search-and-rescue teams.

We're looking for passionate innovators eager to shape the future of the Defense industry. If you’re mission-driven to globally collaborate on life-saving solutions, we invite you to explore our current opportunities.

#TeledyneFLIRDefenseJobs

Job Summary:

This position will be responsible for performing service operations including repair and troubleshooting functions to component level on complex electro-optical equipment. This will include but not be limited to diagnosis, service repair and upgrades to all product lines. The job requires set-up and calibration tasks; building and troubleshooting of systems; as well as performing rework and quality testing related to the production of parts, components, subassemblies and final assemblies. The position determines and may assist in developing methods and procedures to control or modify the customer service process and continued process improvements.

Primary Duties & Responsibilities:

• Build and test opto-mechanical assemblies            

• Follow standard repair and maintenance procedures which will be documented to company standards              

• Provide repair cost estimates as required

• Operate test equipment              

• Inspect and verify that work is complete and correct

• Train other Technicians in the proper use of assembly/test fixtures and product handling     

• Carry out any other duties as may be reasonably requested by the company from time to time    

• Temporary assignments to other product lines including other departments              

Job Qualifications:

• Associates Degree in a Technical or Engineering discipline preferred, or equivalent work experience.

• 2-4  years electronics/mechanical assembly experience strongly preferred.

• SAP experience desirable

• Ability to work well under pressure and be counted on to follow through on commitment

• Responds well to internal and external customer needs

• Ability to work on assignments where independent action and moderate degree of initiative are required to resolve problems and recommend actions

• Attention to detail is critical

• Collaboration and teamwork skills are required to work in a team environment, establish priorities and achieve results.

• Must have strong Communication Skills—oral, written & listening, to ensure effective communication with team members, customers, and organizational leadership

.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

  

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

  

Job Description

  

About Teledyne FLIR Defense

Join Teledyne FLIR Defense, where we're dedicated to safeguarding lives with cutting-edge sensing and threat detection technologies. Our arsenal includes advanced surveillance sensors, handheld devices, unmanned vehicles, lasers, and more solutions that increase operational effectiveness for warfighters, first responders, and search-and-rescue teams.

We're looking for passionate innovators eager to shape the future of the Defense industry. If you’re mission-driven to globally collaborate on life-saving solutions, we invite you to explore our current opportunities.

#TeledyneFLIRDefenseJobs

Job Summary:

This position is responsible for revenue tracking, KPIs, license submissions, reps & certs, financial reporting, eTime corrections, service material pricing sheet and publishing, maintains Upgrade kits pricing and BOMs, daily invoice reconciliation, and supports many other CSR duties as required. 

Primary Duties & Responsibilities:

• Financial Tracking 
• Reports – Daily, weekly, monthly
•  eTime Correction
• Service Price list control/maintain
• Global Trade Compliance Electronic License Request submissions 
• Extended warranty/SMA administration  
• Technical Publications DSEA submissions
• Government spares order solicitation
• Support Revenue forecasting

Job Qualifications:

• Bachelors Degree in Business, PMP, or relevant degree desired
• 5 years experience in sales administration or equivalent in the high-technology government, aerospace and/or commercial and international industries.
• Sales administration/order fulfillment process experience a plus 
• SAP experience (preferred)
• Knowledge of PC software - Microsoft Office programs (Word, Excel, Power Point)
• SAP experience (preferred)
• Knowledge of Power BI (preferred)
• Excellent interpersonal, written and verbal communication skills required.
• Strong decision making and problem solving skills
• Understanding of ITAR and BIS compliance (desired)

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

#FLIR

  

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

For this opportunity, you will be guiding and leading an exceptional team of customer success managers who are responsible for supporting the customer’s on-boarding, and adoption as well as utilizing business and technical discussions to identify expansion of new use cases. You will be hands-on with the coaching and development of the Customer Success Managers on the team as they facilitate the customers journey and adoption of F5 solutions.

For over 20 years, we have been the industry leader in application delivery. Now, we’re helping our customers thrive with any architecture and across multi-cloud environments. We are the only company in the world that powers applications from development through their entire lifecycle so our customers-enterprise businesses, service providers, governments, and consumer brands-can deliver differentiated, high-performing, and secure digital experiences that are changing the world.

But our success is not driven solely by what we do. We also care deeply about how we do it. Our culture is how we live, every single day, and it is producing outstanding results-not only for our customers, but also for our employees. We understand that your life is about more than just work, and we are committed to a culture that supports your whole life. You would join us as a key member of the Customer Success management team providing direct coaching and development to our Customer Success Managers (CSMs). They act as trusted advisors, beginning from the point of sale and extending through onboarding, project success, and renewals. You would engage and be responsible for overall team management, and the growth and maturity of our Customer Success Managers and our offering.

This responsibility requires you to connect with customers and other leaders on high profile and high impacting events during intense and acute situations. You are accountable for operational results such as adoption, expansion, renewals, and customer advocacy. We'd like you to provide interaction across multiple Global organizations including Sales, Support, Product Development, Product Management, Professional Services, and Training.

For this role you will need to be passionate about your goal but flexible in your approach. Customer Success will act as an enabler to ensure our customer remains successful and engaged with our solutions, so they understand the full value of their investment with us. As part of this role, you will continuously improve on your network and internal relationships, working closely internally and externally to enable further adoption of our products within your customers.

What will you do?

• Provide leadership for the North America and LATAM Customer Success Managers who embodies the LeadF5 behaviors.

• Be an active member of the our Customer Success leadership team contributing to achievement of customer advocacy, employee engagement and F5 subscription KPIs.

• Advocate internally as vital to drive decisions that positively impact customer’s value realization and F5’s subscription KPIs.

• Collaborate across various our groups to drive continuous Customer Success maturity.

Leading the team of CSMs in the Americas to deliver the below value:

Customer Loyalty & Value Generation

• Ensure that customers derive value from their investment in us, utilize all their licenses, identify new opportunities, and collaborate with other stakeholder teams to ensure adoption and a successful renewal.

• Influence future lifetime value through higher product adoption, customer happiness and overall health scores.

• Drive new business growth through greater advocacy and reference-ability.

• Promote and educate customers on the resources and wider customer communities available to the customer. These are the forums which will encourage engagement, drive future projects forward and efficient utilization.

• Guide our customer through significant service achievements such as on-boarding, upgrades, new releases, and new features.

• Aid our team in mapping the right Customer Success motions throughout the customer journey.

Leadership & Collaboration

• Demonstrate executive level judgment and decision-making when talking to senior leaders.

• “Can do” style and passion to make customers and colleagues successful.

• Passion for leading teams and contributing to the career development of individuals.

• Takes ownership with the natural inclinations to take challenges head on and deliver impact.

• Partner with the field to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar.

• Engage and understand our customer’s cloud strategy and guide them by providing resources that can assist their strategic business direction.

• Lead internal relationships to promote customer success activities like on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy.

• Diligently and consistently ensure CSMs update Gainsight with the customer’s business objectives and any metrics that define success e.g. return on investment.

Industry Knowledge & Eye For Business

• Bias towards data driven decision making that incorporates analytical rigor and managerial judgment.

• Deliver regular business reviews and success plans to senior executives and key business stakeholders.

• Supervise customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success.

• Develop an understanding of typical challenges faced by customers and use voice of the customer to appropriately advise F5 features and associated business benefits to address their needs.

Critical Thinking, Innovation & Ability to Deliver Results

• Analyze data to support CSMs in developing a plan for each customer to ensure outcomes are measurable.

• Experience with establishing operational objectives based on budgets, work plans and performance requirements.

• Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams.

• Be an evangelist for F5 aiding in growing the tools and systems required to be successful.

• Involved in developing, modifying, and executing company policies that affect immediate operations and may also have company-wide effect.

• Participate in the development of tools & resources used by the CSM, as well as the engagement points and methods both internal and external to F5.

Knowledge, Skills and Abilities

• Proven track record in managing and developing employees.

• Strong focus on customer outcomes

• Experience with customer success management a plus

• Experience with partner communities a plus

• Relay sophisticated technical issues to a wide range of audience.

• Communicate fluently in English (written and oral)

• Ability to work in a highly collaborative team environment.

How Do I qualify?

• Showcase 5+ years of management experience in a leadership role

• BA/BS or equivalent

• Customer success experience would be a plus

Physical Demands and Work Environment

• Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.

• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

• Regular travel may be required and being able to represent F5 in sophisticated customer facing meetings and relationship building.

• Duties may require the ability to travel via automobile or airplane, approximately 30% of the time spent traveling.

Background Screening

This role may involve customer facing engagements and may be subject to additional background check requirements per customer requests. All screenings and results will be subject to applicable law and F5 policies and may be used to determine work assignment or further employment eligibility.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The annual U.S. base pay range for this position is: $126,319.00 - $189,479.00

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. 

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

DUTIES AND RESPONSIBILITIES:

•    Set the stage first thing in the morning; this includes making coffee, layout Newspapers, confirm the waiting area is clean and free of clutter, check for outgoing parts, and prepare manifest sheets. This duty should be repeated several times during the day during slow periods;

•    Answer phones promptly and professionally;

•    Maintain excellent customer service by communicating with the passengers in a positive and pleasant manner;

•    Maintain a list of needed office supplies, consumables, etc. and relay to the Base Manager if applicable;

•    Coordinate all outbound aircraft;

•    Manifest and check identification for all inbound and outbound passengers through TSA list when needed;

•    Maintain contract information such as rig names, lats, longs, blocks, freqs, and deck info. Fuel info. Crew change dates and customer specifications;

•    If applicable, responsible for making hotel/vehicle accommodations when we have an overflow of pilots or mechanics RON;

•    If applicable, flight-follow when aircraft cannot get through to Operations;

•    Communicate with the Base Manager or Lead Pilots or AMTs with day to day operations. Also, assist the above with any administrative duties that need to be accomplished;

•    Maintain a log of all daily flights;

•    Gather flight logs from the previous day. Check the times for accuracy and make sure all other pertinent information is correct. Add flight information to daily flight logs. Make copies and create base files to hold for two months. The originals should be mailed to the Accounting Department every third day, making sure that all logs for the month have been sent in by the first of the new month;

•    Gather and sort all incoming mail and faxes;

•    Log all incoming and outgoing packages. Arrange FedEx when customers send in outgoing packages;

•    Email daily aircraft status at the end of each day after confirming status with the Lead AMT;

•    Email hotel and rental car logs every Friday;

•    Keep a log of all mechanical delays on contracted aircraft and email every day;

•    Keep a log of the number of passengers traveling outbound each day;

•    At the closing of the day, make sure the manifest/sign-in sheets are ready for the next morning;

•    At closing, please do one final walk through confirming that the waiting area and restrooms are clean and organized for the next business day;

•    If applicable, loading baggage and cargo onto and off of aircraft;

•    Any other duties as assigned.

 

MINIMUM QUALIFICATIONS:

•    Must be proficient in Word, Excel, and Outlook;

•    Must adhere to dress code/appearance policy stated in the Bristow Group Handbook;

•    Aviation background preferred;

•    Must be organized and be able to work effectively as a team with a large and varied workload;

•    Must maintain valid Driver’s License and physically be able to drive a company vehicle as required;

•    Must be able to travel as required by Bristow Management.

Our compensation structure is designed to make Bristow an attractive employer and very competitive within the industry. 
Equal Opportunity Employer/Vet/Disability