Total 34 customer service job vacancies in crewe cw1 6qx

Customer Service Advisor

Location: Crewe

Salary: up to £26k

Hours: Monday to Friday (office hours)

Acorn by Synergie is pleased to offer an exciting opportunity for an enthusiastic and committed Customer Service Advisor to become part of a thriving business in Crewe.

As a Customer Service Advisor, your role is to ensure an outstanding and positive customer experience. You will play a pivotal role in customer interactions, addressing enquiries, resolving concerns, and providing accurate information regarding services.

Duties will include:

• Respond promptly and professionally to customer enquiries via telephone, email, and live chat.
• Provide accurate information about products and services to customers.
• Assist customers in resolving issues, complaints, and concerns effectively.
• Maintain thorough knowledge of company policies, procedures, and product offerings.
• Collaborate with various departments to meet customer needs and improve overall satisfaction.
• Keep detailed records of customer interactions.

Skills and experience:

• Previous experience in customer service or similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to customer concerns.
• Ability to work efficiently in a busy environment.
• Proficient computer skills
• Positive attitude and a commitment to delivering exceptional customer service.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

SERVICE DELIVERY To provide comprehensive administrative support to the Care Community Team and associated Specialist services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community. To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings. Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency. Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals. Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so. Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate. Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results. To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holders competency to do so. GOVERNANCE To establish and maintain effective communication, maintaining confidentiality of information in accordance with Mid Cheshire Hospitals NHS Foundation Trusts Policy in Respect of Confidentiality. To support the development and maintenance of systems and processes to continually monitor standards and to assist in the implementation of action plans to improve quality of service. To contribute to the effective management of risk to ensure that lessons are learnt from issues arising from risk reports/complaints, etc. To ensure compliance with Trust policies, procedures, and guidelines, by taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care. MANAGERIAL/LEADERSHIP Act as a role model by demonstrating expertise, and by maintaining credibility within the department, and with external agencies, to ensure a positive image of the Trust is maintained. Assist with the implementation of local induction programmes for new members of the team. Support the department in the effective use of resources, eg, equipment, supplies and materials. Maintain a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns to senior management team. EDUCATION/LEARNING To take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in appraisal, supervision, action learning, and by maintaining a portfolio of learning. Assist in the maintenance of systems and processes to ensure that learning needs are identified and met, and that all learning is planned, implemented, evaluated, and shared in order to improve services. This job description is an outline of the role and function. It is not intended to describe all specific tasks.

About the role

Availability Window Days From time To time Sun 13:00:00 23:00:00 Mon 13:00:00 23:00:00 Tue 13:00:00 23:00:00 Thu 13:00:00 23:00:00 Fri 19:00:00 23:00:00 Sat 13:00:00 23:00:00

Our Customer Delivery Driver rate of pay starts from £11.92 an hour; this increases to £12.65 for stores inside the M25 but excluding London Boroughs and is £12.85 for stores within Inner London – London Boroughs. Additional payments may also apply depending on location and skills.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

You will be responsible for

Delivering your part of our customer shopping trip by:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

You will need

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What’s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £1,500 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

*This is a 6-9 month maternity contract*

We are recruiting a Customer Service Advisor to join our fantastic client in Crewe.

*To be considered you must have at least 1 years experience in an office-based customer service role*

Your new colleagues are a friendly & sociable bunch and the management team are very supportive.

There are also plenty of benefits for you to enjoy.... our favourite being the free breakfast!

Details & Benefits:

• Salary: £21,839 + bonuses (up to £100 per month = £23,000 OTE) pro rata
• 25 days + Bank Holidays pro rata
• Set hours Monday to Friday either 8AM – 4PM, 9AM - 5PM or 10AM – 6PM, with 1 in 3 Saturdays 9AM – 1PM (this is paid additionally at time and a half)
• Hybrid opportunity once trained, 3 days in the office, 2 days WFH
• Employee benefit scheme including:
• Holiday purchase scheme
• Health cash plan
• Travel insurance
• Life insurance
• Employee Recognition Awards

Responsibilities:

• Answering a high volume of inbound calls and emails from customers and clients
• Updating customer records, dealing with direct debit enquiries, and printing off documentatio
• Responding to a multitude of enquiries within necessary deadlines

Full training will be provided on the in-house systems

Requirements:

• 1 years’ office-based customer service experience
• Ability to manage a busy workload and meet varying deadlines
• An enthusiastic and positive attitude

If this sounds like the role for you, please apply with your CV today!