Total 69 customer service job vacancies in norwich nr4 7tj

Company:

Marsh

Description:

Head of Claims Oversight and Assurance

This role can be based in the Norwich or London offices with Hybrid working.

What can you expect?

In this role, you will be responsible for ensuring the effective oversight and governance of claims processes within our organization. You will play a critical role in ensuring compliance with regulatory requirements, implementing best practices, and driving a culture of accountability and transparency across all claims colleagues. You will assist in executing the strategy set by the UK Head of Claims Operations the broader leadership team.

What will you be rewarded with?

• Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
• Generous Family Leave including:  6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options.  To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

• Lead the review, implementation and embedding of the department wide line1 risk and compliance framework.
• Lead the Governance and Oversight team including the matrix reporting of Assurance team members in the Centre of Excellence
• Responsibility and oversight of Conduct Tasks, including but not limited to the logging, monitoring and reporting of:

• Complaints (both FCA eligible / non-eligible)
• Breaches and Incidents (both material and non-material)
• EDD Reports (Enhanced Due Diligence findings from Financial Crime team)
• Personal Conflicts of Interest

Monitoring of any trends and themes relating to Risks and Conduct Tasks, including:

• Carrying out root cause analysis into the proximate cause for any patterns emanating from Conduct Tasks
• Addressing any training gaps / Lessons Learned as required and evidencing that this has been done.

Design and Overall responsibility and oversight of Technical Tasks, including oversight of team members who deal with:

• Template building, updates and changes.
• Completion of File Reviews and CFP checks throughout BM.
• Addressing of Lessons Learned, picking up ad-hoc audits / reviews and responding to ad-hoc requests as necessary.

Key point of contact in respect of:

• Sanctions escalations
• Remedial action and information relating to complaints / incidents / breaches.
• Workday / “light” HR and people managing queries.
• Line 2 and Line 3 requests
• Offshoring governance

• Design the control framework for process improvement, including process definition and approval regime to ensure we work towards a one-way same way approach to Claims Operations
• Ensure the adherence to Group wide Risk and Compliance policies are met through an adequate control environment.
• Seek to escalate and improve group policies if they create local gaps in the control environment.
• Contribute to the design of an appropriate learning curriculum to ensure staff understand and are trained on their obligations within their role.

What you need to have: 

• Experience of review, implementation and embedding of the department wide line1 risk and compliance frameworks
• Leading Governance and Oversight teams including the matrix reporting of Assurance team members in the Centre of Excellence
• Responsibility and oversight of Conduct Tasks, including but not limited to the logging, monitoring and reporting.

What makes you stand out:

• Implementing best practices, and driving a culture of accountability and transparency across all claims colleagues

About Marsh

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at TAUK@mmc.com to discuss any specific needs.

#hybrid

If the shifts for this role cover hours between midnight and 5am, you will need to be at least 18 years of age.

Please note in addition to the advertised hourly rate, a further £2.54 nightshift premium is paid for every hour worked between midnight and 5am (where applicable).

Are you looking for a flexible role in a fast-paced environment? Do you love working as part of a team to deliver outstanding service to customers?

What's in it for you?

Alongside a competitive salary, we offer a great range of other benefits too. You'll receive a discount card for yourself and a second card for your nominated user, giving you 10% off your shopping and you'll also receive a company pension. On the ‘Our Asda' benefits site, you will have access to a wide range of discounts across various activities and services, anything from airport parking to theme parks and pet insurance to car tyres - whatever you're into there's something to suit everyone!

About the Role

Our operation runs 24 hours per day, 7 days per week, with that brings a wide variety of shift patterns - if you're looking for flexible working to fit around your lifestyle, then look no further! We know the demand for online shopping is increasing so some of our shifts can start as early as 2am. We'll work with you on your shifts, but weekend working is a requirement of the role and we may need to be flexible with your work pattern.

Our customers expect fresh, great quality products that are always available. More and more of our customers are choosing to shop online and have their groceries delivered straight to their door. As one of our Online Service Colleagues, you're in the shoes of our customers who've put their trust in you to pick their shopping. You'll be using the latest technology to navigate around the shop floor to pick their shop and to pack it carefully.

Wherever you are we put our customers first. With excellent service and ‘extra special' products we work as a team to maximise sales and deliver a great online shopping experience.

About You

You'll be naturally friendly and want to get stuck in, working with your team to deliver great results. You'll have an enthusiastic approach and be passionate about delivering the best online shopping experience by ensuring the smooth and safe running of the operation. You'll be able to lift items of all shapes and sizes. You'll be able to meet deadlines and demonstrate attention to detail when picking products.

Apply today by completing an online application…

Proud member of the Disability Confident employer scheme

Job Advert

To be employed in this role you must have held a full driving licence for at least one year, and be able to drive a 3.5 ton automatic van. You must also have no more than six points on your licence and pass a basic level safeguarding check.

Are you looking for a flexible role in a fast-paced environment? Do you love working as part of a team to deliver outstanding service to customers?

What's in it for you?

Alongside a competitive salary, we offer a great range of other benefits too. You'll receive a discount card for yourself and a second card for your nominated user, giving you 10% off your shopping and you'll also receive a company pension. On the ‘Our Asda' benefits site, you will have access to a wide range of discounts across various activities and services, anything from airport parking to theme parks and pet insurance to car tyres - whatever you're into there's something to suit everyone!

About the Role

Our operation runs 24 hours per day, 7 days per week, with that brings a wide variety of shift patterns - if you're looking for flexible working to fit around your lifestyle, then look no further! We'll work with you on your shifts, but weekend working is a requirement of the role and we may need to be flexible with your work pattern.

A great customer experience. That's what our drivers are out to deliver. From loading up, fuelling and checking the van for the next route, or giving a customer a call so they know what time their shopping will arrive, everything we do is with our customers in mind.

Join our growing delivery team, and you'll be the face of Asda for our home shopping customers. You're in the driving seat, spending your day greeting our customers and delivering their shopping on-time with lots of Asda personality.

When you're not on the road, you'll make sure your van is clean and fit for the next delivery (don't worry, you don't need to be an expert mechanic - we'll give you all the training you need) and when are really busy, you'll be asked to help your team, picking and packing online orders.

About You

When you are on the road, you will need to be organised and as you will be representing Asda; we will expect you to be an excellent ambassador for the brand.

With that in mind, the personal qualities you bring to the role will be every bit as important as your skills and attitude. Friendly and approachable, you'll be the kind of person who'll put our customers first and do whatever it takes to make their home shopping experience the best it can be.

Apply today by completing an online application…

Proud member of the Disability Confident employer scheme

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY! Benefits included with this role are: NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service NHS discounts and many more. Please visit our Facebook and Twitter page @NSFTjobs

The Trust is looking to recruit a Digital Business Relationship Manager to join an established team working across the organisation to translate business/ operational requirements into Digital solutions.

This role drives the interface between our operational business and the Digital team. You will be the key link between IT services and identify future requirements to support the operational business. You will act as the customer advocate.

Work with an assigned list of departments and stakeholders to capture and update the Trusts Digital Demand Tracker. Support the development of investment business cases. Measure/ quantify return on investments and benefit realisation.

The Trust is mid way through a 5 year Digital Transformation which includes implementation of a new electronic patient record system, IP based telephony system, new emergency control room systems and data lake.

The BRM works with senior level management Band 8, 9 and VSM level to develop a technology strategy that is integrated with IM&T and across all Directorates.
The BRM proactively serves as a trusted advisor – even a partner – and is a primary IT point of contact for executives and management. They operate as a key business contact representing IT in promoting Digital services and capabilities

Acting as a single point of contact for the Trust and wider System Partners as the gatekeeper for new Digital Requirements or substantive changes to existing Digital Systems. Identifying opportunities to align business requirements to existing Digital capabilities. Supporting the Trusts automation first and Digital sustainability agendas.


This advert closes on Thursday 11 Jan 2024

Salary: £24,687 pa + bonus up to £1,850 pa OTE Weekly Hours: 42.5 hours / week
We’re here to keep people moving, that’s what we do.
As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at Auxillis
An Auxillis branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
Of course, a great basic salary, but there’s much more available for you at Auxillis than just that. Some of our most popular benefits include (but aren’t limited to) …

A fantastic quarterly bonus scheme (up to £1,850 pa OTE)
24 days annual leave rising to 26 days with service (plus bank holidays) and an extra day’s leave to celebrate your birthday!
free life assurance
well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance
discounted, flexible Gym memberships
exclusive employee vehicle-leasing schemes
pension & save-as-you-earn share scheme
Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback

Auxillis are the leading provider of bespoke accident claims and mobility services for motorists, trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger – with over 50 Auxillis sites nationwide, we’re a key part of one of the UK’s largest Automotive plc’s, Redde Northgate - few other businesses can offer you the support and long-term security as us, this is a great opportunity to progress your career!
Join our Team!
If you would love to join our amazing team in our busy branch as a Customer Service Agent - Apply today!

Band 6 - Community Psychiatric Nurse, Bristol

Opportunity available for a Community Psychiatric Nurse to work within an assessment unit, Based in Bristol

The team sits within the Community Team with the role predominately undertaking the full range of activities required to deliver on-going comprehensive mental health assessment for service users with severe and enduring mental health needs living in the community and in a range of settings. As part of this role you be responsible for developing delivering and reviewing comprehensive and complex treatment programmes using appropriate frameworks in line with evidence- based practice, including strategies to manage risk for service users with complex needs and carers, bringing in other resources as required. You will using Specialist Dual Diagnosis assessment tools and treatment interventions, based on the Cognitive-Behavioral Integrated Treatment Approach, and might include specific mental health and/or substance misuse screening and assessment tools, harm reduction strategies, motivational interviewing and relapse prevention

This role is to commence ASAP and will be working Monday to Friday, 9am to 5pm

The hourly rate for his role is: £30.00 Per Hour

If you are interested in applying please contact Scott Marsh on 01772 208963 or send your CV to scott.marsh@servicecare.org.uk

We offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet. Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3 month contract.

The Benefits of working with Service Care Solutions:

- DBS disclosures provided via fast track online services free of charge
- 3 weekly payroll runs
- £250 training allowance
- Excellent pay rates
- Specialist mental health consultants offering single point of contact
- Frequent notifications of upcoming opportunities via text and email
- Ltd and PAYE payment options available
- Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities.

Proud member of the Disability Confident employer scheme

Salary: £24,687 pa + bonus up to £1,850 pa Weekly Hours: 42.5 hours / week
We’re here to keep people moving, that’s what we do.
As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at Auxillis
An Auxillis branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
Of course, a great basic salary, but there’s much more available for you at Auxillis than just that. Some of our most popular benefits include (but aren’t limited to) …

A fantastic quarterly bonus scheme (up to £1,850 pa)
24 days annual leave rising to 26 days with service (plus bank holidays) and an extra day’s leave to celebrate your birthday!
free life assurance
well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance
discounted, flexible Gym memberships
exclusive employee vehicle-leasing schemes
pension & save-as-you-earn share scheme
Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback

Auxillis are the leading provider of bespoke accident claims and mobility services for motorists, trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger – with over 50 Auxillis sites nationwide, we’re a key part of one of the UK’s largest Automotive plc’s, Redde Northgate - few other businesses can offer you the support and long-term security as us, this is a great opportunity to progress your career!
Join our Team!
If you would love to join our amazing team in our busy branch as a Customer Service Agent - Apply today!

An experienced Service & Breakdown Engineer is required by a leading name in the boiler market to work across their region, carrying out Domestic Heating & Boiler repairs and servicing. The position will see you working on central heating boilers and some associated gas appliances in domestic properties, both private and some housing association homes too.

The role will see you at times fault finding, diagnosing and repairing boilers which some other previous engineers or other companies were not able to. In addition to servicing and repairing the Gas boilers and heating systems you will be delivering excellent customer service at all times representing the company’s image and brand in the market.

Overview of the role:
Diagnosis and fault finding on gas boilers and some associated gas appliances
Repairing of gas boilers
Replacement of parts
Servicing of domestic gas boilers
Completion of CP12’s
Central heating System diagnosis

Experience & Skills Required
Hold current Gas ACS Certificates – CCN1 & CEN1 / CENWAT1
Working as a gas engineer since qualifying and hold a valid gas safe register card
Previous boiler fault finding experience
Boiler fault diagnosis and repair
Solid and structured Boiler Servicing knowledge
General Boiler fault codes knowledge
Competent on Electrical safety checks and use of a Multi Meter

What's on Offer
Working within an international business, you will enjoy the benefits that come with this and the company name brand and name behind them. The security and benefits that also come with this are certainly generous as is the opportunity for further career progression within the organisation too. Benefits include a great basic salary, Superb OTE, van, private use of van including pre-paid fuel, Contributory Pension, 25 Days Holiday and more.


Salary :- Up to £43K Base (c£52K OTE) + Van, Pension, Health Insurance, Sick Pay & Excellent Benefits
Location :- NR Postcode
Company:- The organisation are one of Europe’s leading name in the Boiler, Heating and Renewable technology market.


Diversity & Inclusion
Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.