Total 72 customer service job vacancies in oxford ox3 9ax

Are you looking for a full time hybrid role with two days in office? Do you speak English and German and have previous experience working within a customer service role or similar? Then join our client in Oxford as a Customer Support Advisor.

The Customer Support Advisor will:

• Provide customer service support in the Supplier Support Team
• Build rapport and strong relationships with customers
• Make 40-50 outbound calls to warm customer and explain the benefits ( no cold calling required )
• Provide clear information to customers and log the details

As Customer Support Advisor you will:

• Work 3 days at home and 2 in the office
• Be fluent in German in both speaking and written
• Good Excel skills
• Have excellent communication and customer service skills
• Previous outbound calling experience is advantageous

Benefits include: Free parking, 25 days holiday, Pension Scheme, Company BONUS! Career progression and more!

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Main Tasks and Responsibilities Build rapport, maintain strong working relationships with and work closely alongside colleagues across the department, including colleagues in administrative, nursing and medical functions. Act as a representative of the Ophthalmology Directorate at wider divisional and Trust meetings. Review existing processes and pathways; develop more efficient and effective systems. Lead, implement and deliver sustainable change with the support of the Medical Ophthalmology Service Manager. Line manage and support Medical Ophthalmology Team Leaders; ultimate line management responsibility for wider administration team, including the Outpatient booking, patient pathway and reception teams. This includes ensuring all staff are appraised appropriately and lead recruitment and retention. Acting in accordance with Trust HR policies; including those related to performance and sickness management. Act as a role model to these admin teams; provide day-to-day support including training as required. Advocate for and ensure Trust and departmental policies and guidelines are implemented and adhered to. Investigate and respond to PALS queries, incident reporting and formal complaints. Maintain oversight of the administrative cost centres, remaining within budget and developing cost efficiency schemes to deliver savings. Alongside Data Quality and RTT Team Leader, maintain an overview of performance within the service; validate data to ensure accuracy, run and attend performance meetings; including those to review PTLs, measure against patient access targets and track variability. Report on overall performance and escalate potential breaches and areas of concern to Service Manager; lead on action plans to prevent breaches, working collaboratively with the administrative and clinical teams. Act as the service expert in relation to the Trust Elective Access policy and the creation and delivery of efficient and effective processes for the administration pathway for patient care. Monitor and manage activity across the service; ensure all activity is captured and recorded correctly to maximise income, identifying where planned activity targets are at risk and working to resolve such discrepancies. Deliver service-specific training to help staff and services to deliver efficient and effective administration processes. Through day-to-day oversight of performance; manage capacity and demand across the service; work with the clinical team to maximise efficiencies and utilisation. Independently carry out audits to identify areas of improvement across the service; work collaboratively to develop and deliver change initiatives to improve these. Build and manage clinic templates. Maintain day-to-day oversight of the medical rota; ensure key activities are covered and activities are closed down with adequate notice where appropriate, escalating appropriately to the Service Manager.

This post is responsible for the ensuring the day-to-day smooth running of the Oxford Eye Hospital alongside other Heads of Service. This individual is responsible for supporting the Medical Ophthalmology service manager in ensuring local and national processes and targets are fulfilled. They will have overall oversight of the administrative function within the department and will work with various service units to deliver high-quality, sustainable delivery of all services through efficient and effective patient pathways.





This role will encompass all elements of Service Management, including but not limited to; management of activity against annual targets, management of service performance and oversight of waiting lists, financial management, collaborating on cost efficiency initiatives and more widely, leading and implementing innovative service improvements.



There will be an expectation to work collaboratively with others; be able to motivate and influence the wider teams.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please viewOUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.




Main Tasks and Responsibilities
· Build rapport, maintain strong working relationships with and work closely alongside colleagues across the department, including colleagues in administrative, nursing and medical functions.



· Act as a representative of the Ophthalmology Directorate at wider divisional and Trust meetings.



· Review existing processes and pathways; develop more efficient and effective systems.



· Lead, implement and deliver sustainable change with the support of the Medical Ophthalmology Service Manager.



· Line manage and support Medical Ophthalmology Team Leaders; ultimate line management responsibility for wider administration team, including the Outpatient booking, patient pathway and reception teams. This includes ensuring all staff are appraised appropriately and lead recruitment and retention. Acting in accordance with Trust HR policies; including those related to performance and sickness management.



· Act as a role model to these admin teams; provide day-to-day support including training as required.



· Advocate for and ensure Trust and departmental policies and guidelines are implemented and adhered to.



· Investigate and respond to PALS queries, incident reporting and formal complaints.



· Maintain oversight of the administrative cost centres, remaining within budget and developing cost efficiency schemes to deliver savings.



· Alongside Data Quality and RTT Team Leader, maintain an overview of performance within the service; validate data to ensure accuracy, run and attend performance meetings; including those to review PTLs, measure against patient access targets and track variability.



· Report on overall performance and escalate potential breaches and areas of concern to Service Manager; lead on action plans to prevent breaches, working collaboratively with the administrative and clinical teams.



· Act as the service expert in relation to the Trust Elective Access policy and the creation and delivery of efficient and effective processes for the administration pathway for patient care.



· Monitor and manage activity across the service; ensure all activity is captured and recorded correctly to maximise income, identifying where planned activity targets are at risk and working to resolve such discrepancies.



· Deliver service-specific training to help staff and services to deliver efficient and effective administration processes.



· Through day-to-day oversight of performance; manage capacity and demand across the service; work with the clinical team to maximise efficiencies and utilisation.



· Independently carry out audits to identify areas of improvement across the service; work collaboratively to develop and deliver change initiatives to improve these.



· Build and manage clinic templates.



· Maintain day-to-day oversight of the medical rota; ensure key activities are covered and activities are closed down with adequate notice where appropriate, escalating appropriately to the Service Manager.


This advert closes on Sunday 18 Aug 2024

Proud member of the Disability Confident employer scheme

Service Care Legal are currently working alongside a Local Authority, based in the Oxfordshire, which is in need of a Construction Lawyer to join their Commercial Contracts and Procurement team. This role will have a key focus on Construction law.

ROLE: Construction Lawyer

RATE: £55-£65ph umbrella

CONTRACT LENGTH: 3 months ongoing

LOCATION: Oxfordshire - can be done REMOTELY but ideally some office attendance

The responsibilities of the Construction Lawyer

• Handle your own Construction Contracts caseload from start to completion. Also advise on Procurement matters
• The role will have a particular focus on non-contentious Construction contract matters, both JCT and NEC (drafting and negotiating NEC3, NEC4 and JCT contracts)

• Oversee the collation and sealing of contracts

The Person:

• A qualified Solicitor, Barrister or Legal Executive with 3+ years of PQE in Construction Law
• Ideally someone who has worked directly for a Local Authority previously within a Commercial Contracts team
• Someone with strong non-contentious construction contract experience

Benefits to the Commercial Contracts Lawyer role:

• Flexible hours
• Weekly pay
• Hybrid/Remote working

If this Construction Lawyer role sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via phone at 01772208969 .

We also welcome referrals for this position, where a successful recommendation would be worth £250.

About Us

Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities.

About the Role

The post holder’s principal role is to support the dedicated team with the delivery of the UK Visa and Immigration Application Service service point at Oxford Westgate Library, joining a large number of major public libraries in UK towns and cities from October 2024 in providing a staffed centre. Clients can book an appointment for verifying identity, enrolling biometric information, and checking/digitising supporting documentation for application. This will be a fast-paced but highly rewarding service operating up to 6 days per week with a large number of appointments available each day.

Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.

About you

It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the best learning and development opportunities to support your ongoing development.

Rewards and benefits

We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering.

Our commitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

Follow us on Social Media

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Proud member of the Disability Confident employer scheme

We have a few vacancies available with Oxfordshire Council, two positions to suit you, either on a Temporary or Permanent Basis.

We are looking for a dynamic and experienced Occupational Therapist to help support people in Oxfordshire with providing personalised information and advice, safeguarding, assessments and adaptations to individuals/families and careers within the Oxford Area, on a Community Basis.

Contract: LOCUM or PERMANENT
Hours: Monday - Friday | 08:30 - 17:00 | 37hrs
Pay: £32 p/h LTD OR up to £42,403 per annum + £250 Welcome Bonus

Duties:

• Provide a proactive personalised approach to the delivery of care;
• Respond to people's needs in a timely manner;
• Focus on improving people's well-being;
• Promote and support people to be responsible for their independence;
• Give people greater choice and control over the care that they receive;
• Take account of people's risks and safety at all times;
• Support people to achieve the outcomes that are most important to them using all available resources and taking responsibility for the public purse;
• Work in accordance with the corporate choice values and competency framework

Essential

• HCPC Registration
• Qualification in Occupational Therapy
• Full, Clean Driving License
• Experience working with vulnerable people,.

Benefits

• Full induction and on the job Training
• Paid School Holidays and Bank Holidays
• Family Healthcare Plan - Access to instant check-ups and consultations
• Car Purchase Scheme
• Career Development
• Wellbeing and Employee Assistance Support
• Pension Contribution
• Life Insurance
• High-Street Vouchers and Apple Scheme
• Family Days Out
• Discounted Gym Membership
• Free Meals
• Recommend a friend scheme - receive £2,000 bonus every time!
  
  

At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.
• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of four weeks in your new placement.
• £750 Referral Bonus - Simply refer your friend. If they get the role, we'll give you £750.

To Apply, forward over your CV to eleanor.binns@servicecare.org.uk | or call 01772 208963

Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for a Probation Service Officer in Oxford - Immediate Starts Available subject to security clearance!

LOCATION: Oxford Courts

HOURS: 37 hours per week

DURATION: 26 weeks ongoing

PAY RATE: £18 - £20.07 (DoE)

Probation Service Officer Duties

• To undertake the full range of offender management tasks with offenders assessed as low or medium risk of harm and to support the Probation Officer grade in high risk cases.
• To use computer-based systems to produce, update and maintain records and other documentation within agreed timescales Ensure effective referrals to services and facilities and communicate with offender management staff, interventions staff, service providers and external agencies to review progress and associated risks.
• To undertake prison, home or alternate location visits as required in accordance with service procedures and policies.
• To work within the aims and values of NPS and NOMS

The Benefits of working with Service Care Solutions:

• DBS disclosures provided via fast-track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist Probation consultants offering single point of contact

If you are interested in applying, please contact Oliver Jefferson on 01772 208962 or send your CV to oliver.jefferson@servicecare.org.uk

**We offer a £250 referral fee bonus for any Candidates you refer**

A Vacancy at Oxford University Hospitals NHS Foundation Trust.


An exciting opportunity has arisen for an Assistant Service Manager within Specialist Surgery for 12 months.

To be responsible for ensuring that robust systems are in place to achieve delivery of the Directorate and individual service patient access targets.

This will include:

Ensuring that all local processes are in line with Trust and National processes
• Reviewing and improving data quality within the directorate and clinical business units
• Working with clinical service units to simplify administrative processes to ensure an efficient and effective pathway to support the delivery of patient care
• Delivery of training to directorate staff on processes and mechanisms for patient documentation on the Trust Electronic Patient Record
• Maintaining an overall view of directorate elective waiting lists to ensure that patients are seen and treated within the national targets and that patient pathways are appropriately recorded
• Ensuring that all activity is appropriately captured and coded to maximise income for the services and the directorate

We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future.



Maintain an overview of the delivery of patient access targets within the Directorate.

Escalate potential breaches to Service Managers and the Deputy Operational Service Manager and work with clinical teams on action plans to avoid breaches,

Validate Pathways and ensure that the data used to measure patient access targets is accurate.

Deliver service-specific training to help staff and services to deliver efficient and effective administration processes.

Carry out waiting list audits and data quality audits as specified by the Trust and support Service Managers with carrying out local audits.

Liaise with Trust Elective Access Manager and team to provide information and reports required within the trust in relation to patient access.

Attend the Trust Data Quality Meetings and ensure that information is communicated effectively into the Directorate with regards new initiatives.

Line-manage the Patient Pathway and Outpatient Booking Team Leaders and ensure that workload is effectively distributed and ensure the post-holders are appraised and supported with learning and development.

To act as a role model to less experienced staff at all times.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel



Work with services to identify and improve processes to improve data quality and reduce RTT and data validation work each month.

Maintain overall responsibility for the day to day management of the service PTL and work with Service Manager and Deputy Operational Services Manager to ensure that the patient pathway is managed in accordance with the Trust Elective Access Policy.

Take the lead on new access and booking initiatives within the Directorate and work with services and staff to develop action plans and implementation plans.

Act as the service expert in relation to the Trust Elective Access policy and the creation and delivery of efficient and effective processes for the administration pathway for patient care.

Work with the services to ensure that the e-Referral system (eRS) is kept up to date and that any Appointment Slot Issues (ASI) are addressed and patients that have been added to the ASI list are contacted in the required timeframe.

Be the Departmental Point Person for authorisation of clinic templates, and where necessary submitting of clinic templates.

Work within the services to ensure that clinics and theatres are utilised to the maximum capacity.

Carry out validation for other key targets including cancellations and diagnostic waits to support the service in delivering against other supporting targets.

Provide information and reports to support the analysis of directorate performance and work with the Deputy Operational Services Manager and Service Managers on performance improvement plans as required.

Work with the Clinical Coding Team and Services to ensure that all patient episodes are appropriately coded and captured.

Work with services to ensure that all activity is captured and recorded including the checking in and out of all outpatient appointments, closing down of clinics and maximisation of income capture within the services.

To train staff in the understanding of the Trust Elective Access Policy and rules and guidance for RTT.

Specialist Surgery is one of the Directorates that makes up NOTSSCaN Division within Oxford University Hospitals NHS Foundation Trust Specialist Surgery covers Ear Nose and Throat, Plastic Surgery, Oral and Maxillofacial Surgery, Vascular Surgery and Head an& Neck Unit.

Specialist Surgery is a friendly and collaborative place to work. You will be working closely with a dedicated and caring multi-disciplinary team who strive to uphold all of the Trust values.


This advert closes on Tuesday 30 Jul 2024

Proud member of the Disability Confident employer scheme

A Vacancy at Oxford University Hospitals NHS Foundation Trust.


This is a exciting opportunity to join the Craniofacial Unit, within the Plastic Surgery Department at Oxford University NHS Foundation Trust.

You will provide strong, professional leadership to the administrative teams you manage, within Craniofacial and work in partnership with the Service/Operational Manager and with the other Assistant Service Managers within the specialist surgery Directorate.

You will engage all staff groups in the development, delivery and sustainment of innovative and effective management systems to ensure maximum operational efficiency within the Division.

You will ensure that staff within the department are aware of, and working towards, the Trust's vision and the specific objectives and operational targets of the specialty.

To co-ordinate the activity of the multi-disciplinary supra-regional craniofacial team, ensuring the delivery of coordinated and timely care for patients referred to the Craniofacial Unit, and to maintain national guidelines and Highly Specialised Services (HSS) standards for Craniofacial services. To maintain an overall view of elective waiting lists to ensure that patients are seen and treated within the national and local targets and that patient pathways are appropriately recorded. To be responsible for ensuring that robust systems are in place to achieve delivery of these standards and targets.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

To manage the administrative function of the Oxford Craniofacial Unit, ensure that patient and clinical data is appropriately collected, analysed, and reported to the relevant internal and external groups and make informed decisions regarding the working practices of the Unit

To facilitate and coordinate members of the unit to attend national and international meetings to promote the scientific and clinical work of the unit.

To provide direct line management and supervision of the administrative & clerical staff in the Craniofacial Unit

To maintain robust communications with service managers and clinical staff from the other three supra regional craniofacial units.

To ensure that all local processes are in line with Trust and National processes

To review and improve data quality within Oxford Craniofacial Unit

To work with clinical service units to simplify administrative processes to ensure an efficient and effective pathway to support the delivery of patient care

To deliver training to directorate staff on processes and mechanisms for patient documentation on the Trust Electronic Patient Record

To ensure that all activity is appropriately captured and coded to maximise income for the services and the directorate


This advert closes on Tuesday 30 Jul 2024

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen for an Assistant Service Manager within Specialist Surgery.

To be responsible for ensuring that robust systems are in place to achieve delivery of the Directorate and individual service patient access targets.

This will include:

Ensuring that all local processes are in line with Trust and National processes
• Reviewing and improving data quality within the directorate and clinical business units
• Working with clinical service units to simplify administrative processes to ensure an efficient and effective pathway to support the delivery of patient care
• Delivery of training to directorate staff on processes and mechanisms for patient documentation on the Trust Electronic Patient Record
• Maintaining an overall view of directorate elective waiting lists to ensure that patients are seen and treated within the national targets and that patient pathways are appropriately recorded
• Ensuring that all activity is appropriately captured and coded to maximise income for the services and the directorate

We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future.

Maintain an overview of the delivery of patient access targets within the Directorate.

Escalate potential breaches to Service Managers and the Deputy Operational Service Manager and work with clinical teams on action plans to avoid breaches,

Validate Pathways and ensure that the data used to measure patient access targets is accurate.

Deliver service-specific training to help staff and services to deliver efficient and effective administration processes.

Carry out waiting list audits and data quality audits as specified by the Trust and support Service Managers with carrying out local audits.

Liaise with Trust Elective Access Manager and team to provide information and reports required within the trust in relation to patient access.

Attend the Trust Data Quality Meetings and ensure that information is communicated effectively into the Directorate with regards new initiatives.

Line-manage the Patient Pathway and Outpatient Booking Team Leaders and ensure that workload is effectively distributed and ensure the post-holders are appraised and supported with learning and development.

To act as a role model to less experienced staff at all times.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel



Work with services to identify and improve processes to improve data quality and reduce RTT and data validation work each month.

Maintain overall responsibility for the day to day management of the service PTL and work with Service Manager and Deputy Operational Services Manager to ensure that the patient pathway is managed in accordance with the Trust Elective Access Policy.

Take the lead on new access and booking initiatives within the Directorate and work with services and staff to develop action plans and implementation plans.

Act as the service expert in relation to the Trust Elective Access policy and the creation and delivery of efficient and effective processes for the administration pathway for patient care.

Work with the services to ensure that the e-Referral system (eRS) is kept up to date and that any Appointment Slot Issues (ASI) are addressed and patients that have been added to the ASI list are contacted in the required timeframe.

Be the Departmental Point Person for authorisation of clinic templates, and where necessary submitting of clinic templates.

Work within the services to ensure that clinics and theatres are utilised to the maximum capacity.

Carry out validation for other key targets including cancellations and diagnostic waits to support the service in delivering against other supporting targets.

Provide information and reports to support the analysis of directorate performance and work with the Deputy Operational Services Manager and Service Managers on performance improvement plans as required.

Work with the Clinical Coding Team and Services to ensure that all patient episodes are appropriately coded and captured.

Work with services to ensure that all activity is captured and recorded including the checking in and out of all outpatient appointments, closing down of clinics and maximisation of income capture within the services.

To train staff in the understanding of the Trust Elective Access Policy and rules and guidance for RTT.

Specialist Surgery is one of the Directorates that makes up NOTSSCaN Division within Oxford University Hospitals NHS Foundation Trust Specialist Surgery covers Ear Nose and Throat, Plastic Surgery, Oral and Maxillofacial Surgery, Vascular Surgery and Head an& Neck Unit.

Specialist Surgery is a friendly and collaborative place to work. You will be working closely with a dedicated and caring multi-disciplinary team who strive to uphold all of the Trust values.


This advert closes on Tuesday 30 Jul 2024

Proud member of the Disability Confident employer scheme

Band 6 - Community Psychiatric Nurse
City and Northeast Oxon AMHT
Oxford City, Warneford Hospital, OX3 7JX
Oxford Health NHS Foundation Trust

Rate:
£27 + £250 sign up bonus

Shift pattern:
Monday - Friday | 9am - 5pm

The post holder will work within the City and Northeast Oxon Adult Mental Health Team (AMHT) providing a high-quality service across all areas of the Adult Mental Health Service. To undertake all aspects of clinical duties as an autonomous practitioner.

Main responsibilities:

• To undertake more complex assessments, using your profession specific clinical knowledge and skills
• To evaluate patient progress and alter treatment programmes as and when appropriate
• To supervise the practice of designated registered and non-registered staff within the AMHT.
• To delegate appropriate duties to junior registered and support staff and follow up outcomes.
• To develop comprehensive discharge and contingency plans with relevant professionals to arrange on-going care.

Essential Requirements:

• Must hold valid NMC registration pin.
• Must hold valid UK Driving License & own vehicle.
• Experience working within the community.

What We Offer:

• £250 Sign-up Bonus: Receive a warm welcome to our team with a sign-up bonus after 150 hours worked!
• £250 Referral Bonus: Refer a friend and receive £250 after 150 hours worked.
• Competitive Rates: Receive weekly pay, paid via umbrella.
• Essential Training: Your required NHS compliance will be paid for by Service Care Solutions

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk.

Are you Psychologist that has experience working with Children and Young People with Learning Disabilities?

Service Care Solutions are recruiting for a Band 8a Clinical Psychologist for a LOCUM contract supporting Oxford Health NHS Trust. The successful candidate will provide psychological support to Children and Younger People throughout the Oxford Area.

Job Purpose: Band 8a Clinical Psychologist

Pay Rate: £36.00 LTD p/h + £250 SCS Sign-Up Bonus

Location: Oxon, Raglan House, Oxford

Working Hours: Monday to Friday, 09:00-17:00

Contract: Locum

The post holder will work as part of the wider multi-disciplinary Mental Health Team and provide Psychological Assessments and 1:1 treatment to service users with a variety of Mental Health needs including Learning Disabilities.

Key Responsibilities:

• To communicate highly complex and sensitive information to clients and to other agencies where there may be differing opinion, hostility and the potential for violence. Clinical work will involve frequent involvement with highly emotive and distressing casework (including patients who have histories of trauma and abuse, substance and alcohol misuse, and serious mental illness).
• To carry out comprehensive psychological and cognitive assessments and formulate and implement psychological interventions.
• To provide specialist psychological advice, guidance and consultation to other professionals contributing to the patient's formulation, diagnosis and treatment plan and to provide advice to other professionals on psychological aspects of risk assessment and management.

Requirements

• Qualification in Clinical Psychology
• HCPC Registration
• Significant Post-Qualification Experience, working with Children and Younger People

• UK Driving Licence and access to a car
• Experience of supervision of staff, teaching and training

Benefits

• Four weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Exceptional referral bonuses
• Specialists mental health consultants offering single point of contact
• Frequent notifications for upcoming opportunities via text and email
• Ltd & PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
• FREE DBS disclosures provided via fast track online services
• FREE Occupational Health Check and Immunisations

Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.
• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of two weeks in your new placement.
• £750 Referral Bonus - Simply refer your friend. If they get the role, we'll give you £750.

To Apply:
Please contact Eleanor: eleanor.binns@servicecare.org.uk | (01772) 208 963

Field Service Resolution Officer

Oxfordshire Area, England

Full-time, 40 hours per week

Are you ready to make a difference and help reconnect customers with our clients?

Do you thrive on helping people and ensuring they have a positive experience?

Engage Services Ltd is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector. We reconnect thousands of customers every week, providing a vital service that ensures our clients treat their customers fairly.

We are seeking a dedicated Resolution Officer to join our team and make a significant impact in the Oxfordshire area.

As a Resolution Officer, you will visit our client's customers at their premises-both commercial and residential-to re-engage them with our client. Your visits will also include establishing occupier details, confirming meter readings, and providing invaluable information.

Key Responsibilities:

• Visit commercial and residential premises to reconnect customers with our clients.
• Establish and verify occupier details during visits.
• Confirm accurate meter readings and provide necessary information.
• Identify and appropriately handle all disputes in line with company procedures.
• Proactively work towards all targets set by the company.
• Communicate effectively and professionally with all customers and clients.
• Work within the policies, procedures, aims, objectives, and philosophy of the company.
• Be receptive to coaching and feedback to enhance performance delivery.

What You Will Need:

• Previous experience in a similar role.
• Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations.
• Proactive approach towards achieving set targets.
• Flexibility to work in your local area.
• Ability to work alone.
• Customer focussed with ability to identify vulnerabilities.
• Openness to coaching and feedback for continuous improvement.
• Full driving licence and car are desirable for ease of travel within the Oxfordshire area.

In return for your hard work you will receive:

• 25 days annual leave plus bank holidays
• Competitive salary
• Bonus and car allowance
• Training and Development
• Pension scheme
• Death in service

Here at Marston Holdings everyone is welcome. We have an inclusive workforce that offers employment opportunities whoever you are, wherever you work and whatever you do. We are also bronze award holders of the Armed Forces Covenant and actively encourage applications from Armed Forces personnel, veterans and reservists.

We are committed to our core values, they are key to the way we work and interact with our colleagues, customers and suppliers, joining us would mean upholding these values in everything thing you do:

Professionalism - Achieving the Highest Standards
Accountability - ownership and responsibility of our actions
Respect - For each other and customers
Transparency- open in the way we engage and do business
Innovation - Enthusiasm for new ideas and technologies

As Service Manager, some of your key responsibilities will include: Leading a culture within the service that ensures that all employees comply with relevant Trust Policies and guidelines and supports the delivery of the governance plan for the service and overall directorate. Work collaboratively with colleagues to ensure that effective governance arrangements and performance management systems are in place and ensure that risks are identified and included as appropriate on the directorate risk register and are progressed appropriately to reduce the risk profile. Work collaboratively with colleagues to address complaints and incidents appropriately lead the learning from such events. We know that a work-life balance is important, so we are open to you working compressed hours and can offer this on a hybrid working basis.

NEW SERVICE MANAGER ROLE
Oxford
Salary: 40K/50k ote + car +company benefits

We are recruiting a motivated Service Manager to join us at our clients used car dealership in Oxfordshire to manage the service operation.

As an important member of the management team you will be expected to run an efficient department, ensuring customer satisfaction at all times, motivating and training staff whilst improving processes and systems as well as driving the business forward.

As part of your role, you will be encouraged to embrace the manufacturer training programmes to develop both your brand knowledge and approach to management.

Duties of the Service Manager :
• Drive department performance against budget, identify any shortfall and implement plans to improve the performance
• Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience in line with the Company’s ethos of Driving Excellence
• Ensure the business maintains regular contact with all existing customers ensuring service levels are being met, issues are being resolved and further business opportunities identified
• Provide guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
• Encourage all staff to recognise additional business opportunities through the use of regular briefings and the implementation of appropriate systems and incentives
• Recruit, select, train and develop staff as required
• Ensure dealer standards are met and systems and procedures are complied with

Hours for the Service Manager role is Monday to Friday 8.00 – 6.00 and also Saturday 1 in 3 8.30 – 12.30.

To apply for this Service Manager, please get in touch with YOLO Recruitment.