Total 48 customer service job vacancies in quantico virginia

The purpose of this position is to effectively manage the continuous operation, maintenance, and repair/rehabilitation of water and wastewater utility systems within Shenandoah National Park (SNP). Systems include potable water pumping, storage, transmission, treatment and distribution systems; wastewater collection, storage and treatment systems; chlorination systems; and state certified potable water and wastewater quality testing laboratories. Duties include:

• Effectively manage and supervise the operation and maintenance of water and wastewater utility systems.
• Develop bi-weekly operational planning through multi-year repair/rehab, cyclic and preventative maintenance planning.
• Utilize an automatic financial system to prepare, monitor and maintain a balanced annual budget.
• Responsible for the complete and accurate compliance of the SNPs utility systems in accordance with State and Federal regulations.
• Promote a safe, inclusive, positive and empowered work environment.

• Water Treatment Certificate: You must possess and maintain a current Water Treatment Operators Certificate, and you must be able to secure and maintain a valid Virginia Department of Health Services Class 6 or higher Water Treatment Operators Certificate. Please indicate the level of certification you currently possess.


• Wastewater Treatment Certificate: You must possess and maintain a current Wastewater Treatment Operators Certificate, and you must be able to secure and maintain a valid Virginia Department of Health Services Class 2 or higher Wastewater Treatment Operators Certificate. Please indicate the level of certification you currently possess.

MAJOR DUTIES:

• Developing and reviewing architectural and engineering landscape designs.
• Writing documents for stakeholders and management including, Statement of Work, landscape design specifications, and landscape technical reports.
• Manage construction contracts external and internal.
• Acts as a member in an interdisciplinary design team.
• Acts as the Inspection of construction in accepting work from contractors who hold construction contracts with the park.

In this position, you will exercise broad leadership oversight of the Office of the Chief Information Officer (OCIO), with responsibility for the Agency's Information Technology (IT), Cybersecurity, Privacy, and Network Management activities. Additionally, this position:

• Serves as the Agency's Chief Information Officer (CIO), which shares parity with other NTIS Office Heads, i.e., Associate Director.
• Provides centralized oversight and management of the Agency's information resource management activities and executes duties, including those delegated by the Department of Commerce (DOC), that are included in various laws, including the Clinger Cohen Act, Federal Information Security Management Act, E-Government Act, Paperwork Reduction Act, and Federal Records Act.
• Develops and maintains information security reports, dashboards, and metrics that speak to the Agency's risk and threat environment.
• Oversees a comprehensive network management program, including oversight of all planning, installation, and management of the Agency's networks and systems.
• Develops and implements strategies, procedures, and processes that enable the Agency's network to operate 24x7x365. Ensures there are protocols in place to monitor, report, and respond to incidents within the speed of need.
• Advises the NTIS Director and Deputy Director on various IT and technology matters.
• Determines, in partnership with NTIS Offices and the Chief Financial Officer (CFO), the financial and personnel resources needed to achieve the Agency's mission objectives and support mission operations.
• Represents NTIS to intra-Department of Commerce (DOC) external stakeholders, including leading efforts to promote NTIS best practices through outreach to other agencies; reporting IT as required under applicable laws, regulations, and policies; and representing NTIS interests at the relevant CIO Councils, including DOC, and other interagency IT organizations throughout the Federal Government.

MAJOR DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Independently research, develops, and offers high quality interpretation that is audience centered and meets NPS 21st century standards.
• Independently provide informative information and informal interpretation for visitors, especially at a visitor center desk, while balancing park operations and ensuring it all runs effectively, including register sales, information requests, and possible emergencies.
• Develops and presents a variety of interpretive programs including orientation talks, conducted walks, and demonstrations to a variety of general public audiences or school groups. Initiates or assists with development or revision of interpretive materials, such as brochures, guidebooks, handouts, exhibits, and social media.
• Collaborates with partners and stakeholders, such as state and local agencies, nonprofit organizations, and community groups, to advance the mission of the park and to promote public awareness and support for its programs and resources.
• Engage the public through presenting a series of formal structured programs (e.g., walks, talks, tours, presentations, demonstrations, events, and virtual interactions) and informal contacts/conversations with the public. Create, facilitate, and support opportunities for audiences to understand national significance and personal relevance through intellectual and emotional connections to resource meanings and their current context.
• Coordinate the operation of a visitor facility and/or information desk; develop daily work schedules that include tours of duty and location of assignments for the supervisor's approval.
• Assist in helping others learn through formal or informal methods; train, mentor, coach, and evaluate interpretive programs and products conducted by lower-level interpreters, critique these activities, and recommend individual or program improvements.
• Work with internal and external customers to assess, address, and resolve visitor concerns; identify effective customer service practices and facilitate a collaborative, proactive, and welcoming work environment.

WHAT IS THE CFO - Chief Financial OfficerDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Chief Financial Officer, Deputy CFO, Senior ACFO Financial Management, ACFO Corporate Accounting

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• Responsible for directing and managing program and administrative operations for one or more counties.
• Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
• May perform farm loan program assignments based on authorities delegated.
• Performing office and field activities as needed to accomplish program objectives.
• Managing and directs activities of subordinate staff.

MAJOR DUTIES:

• Diagnoses tree and shrub biotic/abiotic disorders and identify the presence of pests and diseases using diagnostic tools.
• Develops contract specifications for tree-related work to be accomplished by an outside contractor.
• Participates in project planning meetings and provides recommendations for construction preservation of trees in accordance with industry standards.
• Develops a Plant Health Care (PHC) program to maintain the health of trees and shrubs.
• Performs annual and comprehensive condition assessment of trees to determine the health & vigor, and structural stability of trees through the knowledge of tree identification, components, and structure.

• Manages ranking and payment rate development. Performs analysis of Farm Bill program data to monitor progress and ensure contract management goals are met.
• Conducts quality assurance reviews for compliance to program policies and procedures and report findings.
• Provides leadership in developing, updating, and improving statewide conservation policies through interpreting national policies related to Farm Bill program coordination.
• Keeps abreast of national policies, bulletins and instructions affecting implementation of Farm Bill programs.
• Summarizes and incorporates data into bulletins, manuals, and policy updates for area and field office use. Provides advice on program requirements and administration.
• Provides guidance and conducts group and individual training to area and field office staffs on current policies and procedures related to conservation program implementation.
• Works within a team concept to develop and implement ways to improve the efficiency, effectiveness, and quality of the products and/or services provided to internal and external customers

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

• Represent the agency as a visible and key liaison between leadership and other stakeholders requiring a knowledge of administrative policies and directives while also ensuring for timely flow of information and good communication.
• Supports the Financial Resources Specialist by providing supportive documents, budget analysis, and feedback for auditing initiatives.
• Develops and maintains computer spreadsheets, databases, and other software to monitor NRCS operations.
• Serves as a subject matter expert for travel policy and the electronic travel system; Assists travelers as needed with the preparation of travel authorizations and vouchers.
• Serves as the State timekeeper and backup timekeeper as needed and is responsible for reviewing the time and attendance information that has been entered into the timekeeping system.
• Works in conjunction with the ASTC for Management and Strategy as the State level contact for Freedom of Information Act (FOIA) requests and maintains operating processes for responding to requests.
• Participate in work groups and team assignments and contribute positively towards the team dynamics in order to accomplish assigned tasks and functions.

In this position, you will:

• Supervise, manage, and lead a talented, multi-disciplinary team consisting of marketing, business development, communications, and customer experience specialists.
• Coach, mentor, train, and develop a highly technical staff to consistently deliver superior customer service and communications.
• Conceive, design, and implement an Agency-level lead generation and customer acquisition strategy that generates sufficient annual revenue to fund the Agency's operations and activities.
• Partner and collaborate with relevant NTIS Offices, all aspects of the Agency's annual marketing and sales activities, including brand management, product promotion, advertising, digital marketing, social media, and customer relationship management.
• Plan and execute a multi-year strategy that increases awareness among the Public and Federal Agencies, of the Agency's value proposition, authorities, products, services, and capabilities.
• Conceive, design, and implement an Agency-level lead generation and customer acquisition strategy that generates sufficient annual revenue to fund the NTIS's operations and activities.
• Develop and implement a business development or "pitch" strategy that presents to prospective customers, NTIS unique authorities, products, services, and capabilities.
• Provide recommendations to the NTIS's annual planning and budgeting process, to equip the Agency with the best-in-class marketing, business development, and customer relationship management technologies.

As a Public Affairs Specialist at the GS-1035-13 level, some of your typical work assignments may include:

• Developing formal remarks, speeches, and talking points to senior and executive leadership.
• Gathers, researches, writes, and edits communications materials; coordinates the development of internal publications; and creates and maintains communications and production calendars, project timelines, and plans.
• Research, write, and edit communications materials such as briefing materials, newsletters, employee communications and promotional materials.

MAJOR DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Provides pre-established talks normally following a prescribed outline and requiring application of broad subject-matter knowledge of the features of interest peculiar to the site.
• Guides very large groups (of up to 50 people) in situations where:
  • the physical limitations of the area or facility being explained make it difficult to accommodate the party on trips of two or more hours duration;
  • the work situation is such that there is potential danger of serious accidents or injury or other emergency situations;
  • the trips are of several hours duration, and teams of guides are utilized.
• Provides a wide range of services to visitors, including assistance with lost articles, car trouble, and first aid; and provides information about weather conditions, highway routes, park and concessioner facilities, and prices.

• Open to the first 75 applicants or until the close date whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

As a General Services and Facilities Specialist your duties will include, but are not limited to, the following:

• As directed, coordinates with representatives of the General Services Administration (GSA) Public Building Service (PBS) property managers, lessor representatives, Service leadership, and occupants regarding routine building management issues, operations and maintenance of the Headquarters facility.
• Provides day-to-day oversight of the on-site storage for facility supplies, excess furniture and equipment, moving crates, and attic stock finishes.
• Assists with complaint investigation; disseminates information; and, prepares supporting documentation for annual and periodic reporting.
• the incumbent operates and performs the duties of the mail room, including: handles the incoming and outgoing mail, packages, and shipments; manages postage account, mail meters, and scales; receives, sorts, and distributes parcels; tracks packages using barcode technology; documents data for reporting, and serves customers.
• Advises customers of received deliveries, available mail and shipping services, researches packages, and provides solutions; and processes outgoing mail and checks for proper addressing, packaging, and marking (stamping) in accordance with postal and shipping guidance.

• Assists with reviews and analyses of functions/programs in support of Management Program activities. Utilizes program plans, operating budgets, and interviews to determine the continued effectiveness of plans, programs, and policies.
• Participates with higher level specialists in planning sessions and discussions of innovative ways to carry out assigned programs and new programs.
• Assists with researching and identifying program concepts and techniques. Monitors activities identified for special interest to keep leadership informed of developments through conferences and briefing papers.
• Participates in basic studies designed to analyze issues of effectiveness, efficiency, and productivity affecting administrative and business programs.
• Assists higher graded specialist with planning, coordinating, and accomplishing studies which require skill in analysis and information gathering techniques.
• Participates with superiors in planning and developing programs and serves as a representative on committees to support program initiatives.