Total 265 quality assurance control job vacancies in century city ca

As an Quality Inspector, you’ll be reporting to Inspector Team Leader or Operations Manager and working as part of our Operations department. The purpose of QIMA’s Operations team is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality.

Your main duties will revolve around on-site quality inspections of our clients’ products.

• Check email daily to receive inspection documents.
• Attend to inspections on time and communicate with supplier in a professional way.
• Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures.
• Fulfill inspection reports according with company procedures and timelines.

We are seeking a QC Team Lead to join our team in the South of Vietnam. In this role, you will manage QC inspections and related manpower, as well as confirming inspection results. The position also requires leading factory quality improvement initiatives, including final inspection, process control and CAP. The ideal candidate has experience in furniture or factory inspection, as well as good communication skills and professional ethics. 

A day on the job looks like this: 

• According to the quality standards, enforce quality process control and inspection for the initial, midterm and final period of products, as well as for abnormal analysis 
• Inspect large quantities of products at the factory and carry out testing experiments 
• Oversee random and full inspections 
• Issue test reports in a timely manner; send to manager 
• Assist in follow-up on the progress of orders; provide feedback as necessary 

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key EMEA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Assign to different lab operations teams (chemical, physical, CS, sample control) to support
• Assist in sample preparation, testing, record taking
• Procide administrative support
• Perform assigned job by Manager

About Katalon

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.

Katalon is seeking Lead Quality Engineer interested in the comprehensive quality management platform. You will be a part of the Katalon Studio team that continuously delivers our platform with satisfaction and confidence.

YOUR ROLE IN THE TEAM :

We’re looking for a Lead Quality Engineer to bring technical leadership and shape the delivery of our world-renowned Quality Platform by leveraging their prior experience and passion for AI/ML.

You will be seen as a technical leader and mentor for your fellow quality engineers. You will share new ideas and perspectives on quality engineering, and contribute to initiatives within the organization.

You will be a part of a distributed team of passionate technologists assessing the software quality of our platform by implementing modern, innovative, and emerging testing techniques. You will play a crucial role in our high-velocity Agile teams, working on multiple assignments

Core Responsibilities

• Act as a technical leader to define and evolve our existing automation-first quality strategy and approach to reflect the maturing complex architecture of our platform;
• Understands Katalon Product's challenges as well as keys to success and take ownership of the testing aspect of Katalon's success plan;
• Partner with Software Engineers on working with machine learning pipelines and CI/CD processes at scale;
• Stay current with new tools, packages, and Machine Learning techniques while consistently pushing the limit of what is possible to deliver;
• Collaborate with Product Managers and Software Engineers to provide a subject matter expert’s point of view for our platform to leverage Machine Learning techniques by participating in design reviews and feature discussions;
• Participate in Scrum ceremonies and provide sizing for quality engineering tasks within teams;
• Partner with Customer Support Specialists to support customer escalations, reproduce defects in-house, and drive issues to closure when necessary.

Key Qualifications

• Demonstrated understanding of Test methodologies and principles;
• 3+ years of prior hands-on experience in building automation frameworks using test automation tools such as Katalon, Cypress, Playwright;
• Familiarity or strong desire to work with and gain an understanding of testing Generative AI based LLM models (GPT-3/4, PaLM2, etc.) and other applied Machine Learning capabilities;
• Ability to lead exploratory data analysis within new data structures;
• Familiarity with CI/CD implementations;
• One or more of the following other languages: Java, JavaScript, Python ;
• Familiarity with cloud based ML data platforms (e.g., AWS Sagemaker, Azure ML Studio, Google Cloud Vertex AI);
• Practical experience in mobile testing (Appium, XCUITest, etc) and database testing (Postgresql, MSSQL, etc.);
• Experience working in distributed Agile Teams (Scrum, SAfe framework);
• Excellent in self-starting and mentoring culture;
• Ability to multi-task and work in a fast-paced environment;
• Ability to coach and motivate Quality Engineers in a quality engineering mindset;
• Good command of English communication and presentation skills.

Bonus Points

• Bachelor's degree in Computer Science/ Software Engineering or equivalent;
• Knowledge of cloud providers such as LamdaTest, Kobiton, BrowserStack and Saucelabs;
• Knowledge of cloud services like IaaS, SaaS, CaaS, PaaS;
• PSM I and other cloud practitioner certificates are a plus.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
• Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
• Statutory Compliance: Labor compliance with local regulations that ensure employee security.
• Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
• Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
• Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.

         Key Responsibilities

• Assist facilitating training sessions
• Peer to peer support
• Documenting process, procedure, and customer guidelines
• Updating KMS with updated quality information
• Quality assurance transformation project work
• Learning & Development – assisting with the development of revised training material
• Attendance at monthly Technical and Training Meetings 
• Develop and maintain required competency standards within mlcoa’s Quality Review Framework
• Ensure currency of knowledge and skills of customer and legislative framework requirements 
• Complete and remain current with all mlcoa / MedHealth organisational compliance requirements 
   

Quality Assurance (QA) plays a critical role in ensuring that issue handling and services meet quality standards and customer expectations. By establishing and maintaining quality processes, conducting rigorous assessment and inspections, and driving continuous improvement initiatives, they contribute to the organization's reputation for delivering high-quality solutions and services.

Responsibilities and Duties

• Ticket Analysis and Review: Reviewing and analyzing tickets or reported issues to understand their nature and severity.
• Quality Assessment: Evaluating issue handling or services to ensure they meet quality standards and specifications.
• Identification of Trends and Patterns: Identifying recurring issues or patterns in quality issues to address root causes and prevent future occurrences.
• Coaching and Training: Providing guidance and training to team members to improve their understanding and execution of quality standards and processes.
• Metrics and Reporting: Collecting data and generating reports on quality metrics such as defect rates, resolution times, and customer satisfaction scores to track performance and identify areas for improvement.
• Collaboration and Communication: Working closely with other teams such as shift leads, process analysts, and tech hub engineers to address quality concerns and ensure alignment on quality goals.
• Continuous Improvement: Implementing strategies and initiatives to continuously enhance the quality of services through process improvements, technology upgrades, or skill development.
• Customer Satisfaction Focus: Ensuring that quality efforts are ultimately aimed at improving customer satisfaction by delivering services that meet or exceed their expectations.