Total 20 customer service job vacancies in Customer Service category in CW1 6NG

Senior Service Advisor - Crewe

Salary - Up to £35,000 Basic + Bonus

Days - Monday - Friday, 8am - 5:30pm, Saturday mornings on a rota

Ref - OC19169

We have a new job vacancy available for Service Senior Advisor in Crewe. This role suits a Service Seior Advisor, who is looking for a long-term career filled with progression opportunities and fantastic earning potential. My client is one of the leading main dealership groups in the UK. They're rapidly growing, making it the perfect time to join. If you're a Senior Service Advisor currently on the lookout, then apply now!

Senior Service Advisor Benefits:

• Career progression and development opportunities
• Employee Discounts
• Company Pension
• In house training programme
• Referal bonus scheme (Up to £1,000)

Senior Service Advisor Role:

• Meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs.
• Booking customer vehicles into the workshop and keeping them up to date on the progress.
• Support the after-sales function and various staff members in different departments
• Upselling any additional products to new and existing customers.

Senior Service Advisor Requirements:

• Full UK driving license
• 1+ years experience as a Service Advisor
• Main dealership experience would be advantageous but not essential

Octane Recruitment

Consultant - Al-amin Abiru

INDAS

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

***BRAND NEW SITE***

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Specialist Supported Living Services based in Crewe. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

Assistant Service ManagerTorfaen37 hours per weekWhat you will be doing Working alongside the Service manager to ensure a safe service for the people we support and our colleaguesTo support the Service manager to ensure the service is compliant in line with legislation, Cartrefi’s policies and procedures and to ensure quality standards.To provide leadership and management to the team, monitoring performance and engage with supervisions, appraisals and team meetings.To develop, promote and ensure the effective delivery of person centred, outcomes-focussed support to service users.To Respect, Safeguard and Enable each person as an individual with the right to expect autonomy, choice and privacy.To manage the service in the absence of the Service Manager and report to the Area manager/on call manager where appropriate.Undertake support duties in line with the needs of the people we support. Working shifts as directed by the rota including sleep ins and waking nights as required.Commit to own personal development, attending training when required and seeking development opportunities What you will needGreat communicationExperience supporting adults with learning disabilities in a social care settingQCF Level 3 in Health and Social CareTo be passionate about supporting people to live an enriched life and fulfil their potentialKnowledge and understanding of the principles of confidentiality and privacyA good understanding of health and safety legislation and management in a social care settingA working knowledge and understanding of the Care Council for Wales Code of PracticeExcellent IT skillsFlexibility to work shifts and provide cover as requiredA full clean driving license and willingness to travel for meetings and training. Our MissionTo build a better future by focussing on people with learning disabilities and their families in Wales. We strive to be a great support provider for the individuals and families that we support, our employees, our partners and funders, and the communities in which we work.Our ValuesWe have made a promise to the people we support, setting out our commitments to them and how they can expect to be supported.HonestyTrustKindnessRespectWellbeing

Customer Service Advisor

Location: Crewe

Contract Type: Permanent

Hours: Full-time

Salary: £24,000

Key Duties

• Provide exceptional customer service, ensuring a positive experience for all customers.
• Respond promptly and efficiently to customer inquiries, primarily via telephone, but also through email and live chat, offering guidance, support, and solutions.
• Handle customer orders, returns, payments, and refunds with accuracy and efficiency.
• Stay informed on current promotions, product updates, and company offerings.
• Coordinate delivery arrangements and address any shipping-related concerns.
• Troubleshoot and resolve order issues, proactively finding solutions to customer problems.
• Promote the company's branded products, generating interest and enthusiasm.
• Exceed customer expectations by delivering personalized and attentive service.
• Collaborate with and support team members as needed to maintain smooth operations.

Key Skills Required

• Minimum of 2 years' experience in customer service.
• Strong passion for customer service, with a genuine desire to help others and build positive relationships.
• Excellent communication skills, both written and verbal, with an attentive, empathetic listening style.
• Strong problem-solving abilities, with the capacity to understand customer perspectives and address their needs.
• Proficient in basic IT tasks, including email, data entry, and general office software.
• Capable of multitasking while maintaining a high level of accuracy and attention to detail.

For more information apply directly, email your CV over to Leanne@kpir.co.uk or call Leanne on 01270 589943

INDCOM

Customer Service Representative

Job Type: Full Time, Permanent, after a successful probation period of 3-months

Location: Crewe

Working Hours: 37.5 hour per week between the hours of 8.00AM to 6.00PM, Monday - Friday

Salary: 28,000 - £30,000 per annum

Benefits

• Occasional Home Working.
• Group Bonus Scheme.
• Pension contribution.
• Business use Laptop & Mobile Phone allowance.
• Holiday entitlement of 28-days including bank holidays.

Electric Vehicles “EV” charging infrastructure represents one of the hottest markets and one of the most critical needs as the world shifts from internal combustion engine vehicles to electric-driven transportation. EVs include motorcycles, cars, pickup trucks, vans, boats, and ATV’s.

Qmerit was launched to facilitate “The Electrification of Everything” at scale. Combining our purpose-built digital managed services software platform with our nationwide network of certified electrical contractors, Qmerit is uberising the electrical services industry, managing the end-to-end service delivery process, and providing unmatched quality experiences related to the adoption of electric vehicle charging stations, battery storage systems, solar system integration, emergency power, and microgrid solutions.

The Role – Customer Experience Representative:

An opportunity for an experienced Customer Service Representative to play a vital role in Qmerit’s retail and fleet business operations team has emerged. Our growing company is looking for a full time, skilled problem-solver to join our team as an EV operational support. We are looking for an enthusiastic individual who can efficiently manage customer service-related issues and speak competently and confidently with auto dealers, EV customers and electrical contractors.

The successful candidate for this role will have the drive and aptitude to gain command of the company’s service offerings, processes and technology platform. The Customer Service Representative must continuously interact with a pleasant and customer centric demeanour and uphold high customer satisfaction ratings from a variety of audiences.

This role is cross-functional and will require you to be comfortable participating in multiple aspects of the business including programme implementation and concierge-level customer service.

In this position, you will report directly to the Customer Services Operations Manager. Full training will be provided on the Qmerit back-office platform and client programmes.

Key Responsibilities – Customer Experience Representative:

One of the primary responsibilities is matching EV customers to our certified contractors. In this role, the Customer Service Representative will be speaking to both EV customers and contractors to answer questions and provide guidance. Another responsibility includes answering questions via web technology on our programmes essentials and how to use the Qmerit technology platform to respond to customers.

With that overview the Customer Service Representative responsibilities are:

• Responsible for maintaining a high level of professionalism with clients while establishing a positive rapport with every caller.
• Monitor each stage of the customer journey through the Qmerit platform for retail and fleet programmes that originate from contract-awarded accounts.
• Answer incoming calls, emails, and chat requests from EV Customers, Dealerships, Charge point manufacturers (EVSE), and electrical contractors.
• Make outgoing calls to contractors and drivers to ensure excellent communication as jobs progress through the customer journey.
• Resolve customer escalations in collaboration with Customer Services Operations Manager.
• Review KPIs and report to internal and external stakeholders.
• Find solutions to customer or contractor issues and make suggestions for enhancements or amendments, with a focus on improving the customer experience.
• Serve as a primary point of contact and provide day-to-day support to Qmerit partners and implement any required adjustments.
• Enter or update customer/ticket information in HubSpot - our customer service software - during and after each call.
• Collaborate closely with the UK Sales team to build and expand Qmerit’s partnerships.
• Help achieve Customer Service Scores of 9 or higher overall Qmerit programmes.

Person Specification – Customer Experience Representative:

Qualifications

• Proactive problem solver with a strong initiative.
• Strong written and verbal communication skills.
• Strong attention to detail and a high level of professionalism.
• Ability to manage multiple tasks.
• Demonstrates a working knowledge of the technology tools required within assigned responsibilities.
• Advanced Microsoft Office Skills.
• Effective organisation and time management skills.
• Act ethically and responsibly in all matters, creating a culture of excellence and aspiration.
• To take on any other responsibilities or tasks that are within the employee's skills and abilities whenever reasonably instructed.
• To handle personal data in accordance with the organisation's data protection policy.
• To comply with the company’s policies and the Health and Safety at Work etc. Act 1974.

Experience

• Demonstrate a minimum of 3-years’ experience as Customer Service Representative.
• HubSpot (CRM) experience would be an advantage .
• Experience in electrical, field service, and dispatch related work is a plus.

Qmerit is an Equal Opportunity Employer, Qmerit is committed to diversity in the workplace.

Service Advisor - Crewe

Salary - Up to £35,000 Basic

Days - Monday - Friday, Saturday mornings on a rota

Ref - OC18502

We have a new job vacancy available for Service Advisor in Crewe. This role suits a Service Advisor, who is looking for a long-term career filled with progression opportunities and fantastic earning potential. My client is one of the leading main dealership groups in the UK. They're rapidly growing, making it the perfect time to join. If you're a Service Advisor currently on the lookout, then apply now!

Service Advisor Benefits:

• Career progression and development opportunities
• Employee Discounts
• Company Pension
• In house training programme
• Referal bonus scheme (Up to £1,000)

Service Advisor Role:

• Meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs.
• Booking customer vehicles into the workshop and keeping them up to date on the progress.
• Support the after-sales function and various staff members in different departments
• Upselling any additional products to new and existing customers.

Service Advisor Requirements:

• Full UK driving license

Octane Recruitment

Consultant - Al-amin Abiru

INDAS

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Are you passionate about delivering exceptional service? Do you thrive in a dynamic environment? If so, we want you to join our vibrant Customer Service Team. You will proactively assist with customer and client queries, provide day-to-day resolutions, and collaborate with our operations department to optimize business processes and enhance productivity.

Monday to Friday 9-5.

Key Responsibilities:

Customer Service Excellence:

Address and provide feedback on issues raised swiftly and courteously to ensure customer/client satisfaction.
Ensure our valued customers and clients receive the support they need every day.
Develop and maintain strong relationships with customers and key contacts.
Take full ownership of tasks, seeing them through to successful resolution.
Complete Client requirements in line with company SLA’s.
Accurately record, update, and maintain data on our CRM system.


Collaborative Teamwork:

Provide support to colleagues in all departments within the company.
Maintain an organised and proactive approach within the team.
Foster relationships within the company to create a productive team environment and boost overall productivity.
Actively participate in and contribute to team meetings.
Be ready to support the business during peak periods.


What We’re Looking For:

Positive, can-do attitude with a proactive approach to problem-solving and logical decision-making.
Excellent communication skills, both verbal and written.
Strong team player who can contribute to a collaborative environment, but capable of working alone.
Background in customer services is preferable and a willingness to learn is essential.
Working Knowledge of Microsoft Office.
Adaptable skills with the ability to multitask whilst retaining a strong attention to detail.
Minimum of 2 years Customer Service experience.
Computer Literacy.
Phone Etiquette.

Overview of the job

The job holder will undertake the full range of work with offenders before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. The job holder will provide case management support to a full range of offenders utilising service procedures and practice directions that underpin professional judgement.

Summary

To assess and manage the risk (including risk management plans and escalation) posed by offenders to protect victims of crime and the general public by:

• Liaising, providing information and advice to criminal courts, criminal justice agencies and other partner agencies
• Supervise and manage risk of those offenders subject to community sentences, during and after custodial sentences.
• Work with other agencies and groups to prevent crime and meet the needs of victims and offenders.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

If relevant to the role, some out of hours working may be required (i.e. Courts, Approved Premises, programmes, evening reporting etc)

Responsibilities, Activities & Duties

Probation Services Officers may be required to undertake any combination, or all, of the duties and responsibilities set out below.

• To undertake the full range of offender management tasks with offenders assessed as low or medium risk of harm and to support the Probation Officer grade in high risk cases.
• When providing case manager support, to contribute to the delivery of the Risk Management plan and report significant changes relating to risk of harm and/or of reoffending or any non-compliance within agreed enforcement procedures
• To use computer based systems to produce, update and maintain records and other documentation within agreed timescales
• Ensure effective referrals to services and facilities and communicate with offender management staff, interventions staff, service providers and external agencies to review progress and associated risks.
• To undertake prison, home or alternate location visits as required in accordance with service procedures and policies.
• To undertake work in the court setting, including the completion of appropriate reports on cases and prosecution of breaches.
• To provide cover within teams as required
• To deliver and co-lead accredited programmes commensurate with grade
• To conduct mandatory alcohol and drug tests as required, and to follow prescribed medication procedures
• Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies
• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.
• To work within the aims and values of NPS and NOMS

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

***BRAND NEW SITE***

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Specialist Supported Living Services based in Crewe. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

Looking for your first step into the office world?

This is a fantastic opportunity to join our client based in Crewe on a 7-month maternity contract as their next Customer Service Advisor.

You’ll be offered full training and support so previous office experience isn’t required. No more needing experience to get experience... imagine that!

You will be surrounded by friendly & sociable colleagues and the management team are very supportive - they can’t wait to have you on board!

Your hard work will be rewarded and there are plenty of benefits for you to enjoy, just take a look at the list below..

Details of the Customer Service Advisor role:

Salary: £23,260 + bonuses = £25K+ OTE (pro rata)
Holiday: 25 days + Bank Holidays (pro rata)
Set hours Monday to Friday either 8AM – 4PM, 9AM - 5PM or 10AM – 6PM, with 1 in 3 Saturdays 9AM – 1PM (this is paid additionally at time and a half)
Hybrid once trained, 3 days in the office, 2 days WFH
Employee benefit scheme including:
Health cash plan
Travel insurance

Responsibilities of the Customer Service Advisor:

Full training will be provided on the in-house systems!

Answering a high volume of inbound calls and emails from customers and clients
Updating customer records, dealing with direct debit enquiries, and printing off documentation
Responding to a multitude of enquiries within necessary deadlines

Requirements to be the next Customer Service Advisor:

Previous experience within a customer service-based role
Ability to manage a busy workload and meet varying deadlines
An enthusiastic and positive attitude

If this sounds like the role for you, please apply with your CV today!

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Specialist Supported Living Services based in Crewe. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

Job Advertisement:
Your new Role

A dynamic and customer-centric organisation in Crewe is looking for a Temporary Customer Service Advisor to provide exceptional service and support. This role is an excellent opportunity to be part of a team that values communication and customer satisfaction.

Your new role

As a Temporary Customer Service Advisor, you will be responsible for handling customer queries and providing solutions with a positive and professional approach. You will manage customer interactions through various channels, including phone, email, and live chat, ensuring a seamless service experience.

What you'll need to succeed
Proven experience in a customer service environment.Strong communication skills, both written and verbal.Ability to multitask and prioritise effectively.A friendly and approachable demeanour.Proficiency in computer systems and office software.A proactive attitude and the ability to work independently.

What you'll get in return
Competitive hourly rates, commensurate with experience.Flexible working hours to accommodate your personal commitments.The chance to work in a supportive and engaging environment.Opportunities for professional development and skill enhancement.This temporary role offers you the chance to make a significant impact on a leading service-focused company while gaining valuable experience in the industry. If you have a passion for customer service and are looking for a role that offers flexibility and competitive pay, we encourage you to apply.
Please note that this is a temporary position and the organisation details are confidential. For more information and to apply, please submit your resume and a cover letter highlighting your customer service experience.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Advisor

Location: Crewe

Duration: Temporary-Permanent

Hours: Monday – Friday, 9AM-5PM

Salary: £25,000

Key Duties:

• Acting as the first point of contact for customer queries, over the phone and via email
• Responding to and providing feedback to customers regarding issues raised
• Investigate and resolve any complaints
• Record, update and maintain data on the system
• Supporting colleagues within the Customer services and Operations departments
• Attend and contribute to team meetings
• Helping out in the warehouse when needed

Key Skills Required:

• Strong communication skills, both verbal and written
• A background in Customer service is preferred
• Microsoft office skills

For more information apply directly, email your CV over top EllieC@kpir.co.uk or call Ellie on 01782712230.

INDCOM

( DRIVER ESSENTIAL)
We provide support to people with learning disabilities, mental health needs, older people, people with Autism and physical disabilities, across Wales. We do that in a number of ways from providing 24-hour support within their own homes, to providing shorter, more focused support to assist with individual tasks or care needs, which are often determined in conjunction with Social Services. The people we support, and their families are at the support of what we do so we are looking for individuals who have the right skills, experience and ability to provide a high quality of support and care to really make a difference.
Our Assistant Service Managers work alongside the Service Manager and the Team, assisting and enabling the Manager and Team to assist the people we support within their home and also in the community. Do you have experience in a Care and Support role and the desire to take the next step in your career in supporting our teams to make a difference?
What we can offer you: £ £24,203.92 - £24,665.68 (Pro rata Depending on choice of Salary below)
· £12.58 - £12.82 Flexible rate choose what suits you benefit option - 20 days annual leave (plus statutory) rising to 25 after 5 years + Bank Holidays in lieu or Lower rate 25 days started rising to 30 after 5 years.
45p per mile when using your own vehicle to support individuals£60.00 per shift for working a sleeping in shiftenhancements for some bank holidaysOccupational sick pay.Enhanced Maternity leave after qualifying periodFully paid training and support to achieve QCF qualificationsEmployee Benefits Scheme offering shopping discounts, technology scheme and cycle to work schemesPaid social care registration feesPaid DBS on starting (conditions Apply) Company mobile phone.Access to Independent Employee Assistance Programme. DRAGONSAVERS (Credit union) savings schemeWHA private healthcare
Conditions and Qualifying period apply to the above.
What we expect from you:
A commitment to enabling people to live fulfilled and independent lives both within their homes and the wider community.A flexible approach to work and the willingness and ability to work mornings, evenings, weekends and also sleeping overnight at the service users homeA full clean valid UK driving license and a car with business insurance, as you will be required to use your car for work purposes.Have a commitment to work towards a QCF in Health and Social Care
Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Customer Team Leader
Location: The Co-operative Food, Unit 1, Crewe, CW1 5NP
Pay: £13.32 per hour
Contract: 39 hours per week + regular overtime, permanent, full time
Working pattern: 5 varied shifts over 7 days including early mornings (5:30am), afternoons, late evenings (11:15pm) and weekends, to be discussed at interview



Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.

Proud member of the Disability Confident employer scheme