Total 506 Customer Service job vacancies in Kingston upon Thames, KT2 7QB

EMEA Service Engineer - Combustion/Flares

Client
Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the +100 countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable staff to complement their outstanding existing team.

The ROLE
Mana is proud to be acting on our Clients behalf in their search for an exceptional International Field Service Engineer to join their team working within the oil and gas industry - this role involves considerable international travel, often at short notice, with c.200 days a year away . When you are not travelling you will be based at home. You will be responsible for:

* Undertaking on-site maintenance and trouble shooting
* Starting -up/commissioning new combustion systems on-site
* Preparing RAM's
* PLC's
* Plant surveys.
* Training Client staff.
* Identify Aftermarket opportunities
* Work with combustion products and systems including burners, thermal oxidizers, flare systems and pollution control equipment.

The CANDIDATE
The successful Multi-skilled Service Engineer will be a consummate professional with experience within a similar environment allied to the desire and ability to forge a career within a market leading organisation:

* Be a good multi-skilled Mechanical/Electrical Engineer.
* Good understanding P&IDs
* A working knowledge of PLCs
* Combustion knowledge and/or PetroChem/oil & gas background advantageous
* Strong background in a mechanical/electrical/chemical field
* It is vital that you are comfortable with considerable time working abroad - up to 200 nights pa.
* Comfortable working at heights/confined spaces/offshore.
* Well presented with excellent customer facing skills.

PACKAGE includes:
Pension - 12%
Additional payment for being away
27 days holiday plus statutory Bank Holidays
Overtime
Expenses Float
Health Care
Dental Care
Life Insurance - 4 times salary
Critical Illness Cover
Childcare Scheme
Employee Assistance Programme
Laptop
Mobile Phone

Office Location: South Lincolnshire/North Cambridgeshire/Rutland
Role is home based when not working, with only occasional trips into the office, so can live anywhere in the UK. Suitable living locations include;
Cambridge
Peterborough
Nottingham
Northampton
Leicester
Kings Lynn
Hull
Aberdean
Newcastle
Leeds
Manchester
Liverpool
Bristol


Alternative Titles: Combustion Start Engineer, Flare -Service Engineer, Process Burner -Repair Technician, Troubleshooting Engineer, Engineer - Petrochemical Industry, Service Engineers - Power Burners, Senior Engineer - Combustion Equipment, Thermal Oxidisers Engineer, Heat Exchange Engineer, PLC Engineer, PetroChem

Mana Search & Selection is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
Key Words -
Combustion Equipment, Flare Gas Recovery, Flare System, Flare Rental, Elevated Flare, Smokeless Flare, Derrick Supported Flares, Ultra Low NOx Burner, Incinerators, Thermal Oxidizer, Service, Boiler Burner, Tail Gas Incinerator, Sulfur Equipment

Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

PTS TRACK OPERATIVE (WHITE HAT)

NEWCASTLE

START - END OF OCTOBER

5 DAY BLOCKADE

We are looking for 30 Skilled Track Operatives in the Newcastle area for a 5 day blockade starting 28/10/24. The blockade is for 5 days Morning, back shifts (afternoon-Evening) and Nights.

Tasks and responsibilities;

- Shifting Ballast

- Removing and installing Sleepers

Must have -

- Sentinel card

- PTS, AC, DCCR, OLEC1 and Track induction

- Ideally must be a white hat.

10 pts track ops required - 07:00 - 17:00

10 pts track ops required - 14:00 - 02:00

10 pts track ops required - 22:00 - 08:00

I will Sub-Sponsor if your primary gives you permission - Must be available for the full duration of the blockade

Please if interested call Aaron on 07436056852 or email aaron.broughton@mcginley.co.uk

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

Service Charge Assistant Accountant

One Strawberry Lane, Newcastle, Hybrid working

Permanent full time (37.5 hpw), Monday to Friday

Salary £26,400 to £29,858 negotiable based on skills and experience, plus brilliant benefits including health cash plan!

Home, a place where you belong

Are you passionate about finance, not fazed by large amounts of data and have a great eye for detail? As a Service Charge Assistant Accountant, you will play a key role in ensuring our service charge accounts are produced on time and accurately to our customers. After all, placing our customers are at the heart of everything we do, is just how we operate.

This is brand new and exciting role within our organisation so a fantastic opportunity to join us at the start of this journey in really making a difference to how we set and manage our service charges for our customers.

Typical day as a Service Charge Assistant Accountant

• Monitoring expenditure, preparing journals, and providing variance analysis.


• Strong working relationships and collaboration with our Leasehold Team to understand how our schemes are set up and the services that we deliver.


• Interpreting and producing financial data into a customer friendly format that means we can demonstrate where our customers money goes.


• Highlighting areas for improvement, where we are under recovering our costs and help us to protect our income.


• Supporting operational colleagues to ensure expenditure is captured and coded correctly.


• Continuously improving processes to enhance our financial services.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK.

You have

• Solid accounting knowledge, either through experience or qualifications such as AAT.


• Experience of social housing or property management service charges, including a robust knowledge of the legislation for the calculation and implementation of service charges.


• Strong proficiency with integrated financial systems and software like Excel in order to analyse large complex data sets.


• Excellent communication skills, with the ability to write clear, concise reports and deliver information to a range of audiences.


• Excellent organisational and time management skills, and the ability to plan and prioritise your own workload.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

You’ll be an integral part of both our Financial Reporting team, led by Emily, and our Leasehold team, led by Christine, ensuring brilliant collaboration between the two. We are all super passionate about what we do and there is a great team spirit. We all bring a great eye for detail, creative spark and passion for our roles. We’re keen to ensure we are not just your “typical accountants.”

Job details

• Flexible working hours (or we’re open to agreeing a work pattern with you).


• You’ll manage your own diary, so if you need to work from home to take delivery of your new fridge or take a longer lunch for a haircut, you can use your flexi time to manage that!


• This is a hybrid role, and you’ll spend 2 days in the office, 3 days working at home.


• Able to use technology for producing financial data, completing online learning and collaborating with colleagues.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Service Charge Assistant Accountant Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Catering Assistant.

The Role


Maintain the cleanliness of kitchen and related areas.
Preparation of produce for mealtime, for example vegetable preparation and making of sandwiches
Ensure correct storage of all dry and perishable produce.
Safely storing cleaning materials
Ensure all cooking utensils and pots are cleaned to the required standards
Carry out any tasks assigned by the Head / Second Chef or Home Manager


Some of our benefits by joining the Care UK family


Alternate weekend and social friendly working hours
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support • Wagestream- access your wages at any time.


New to Catering?

We have our own Catering Academy to provide excellent training and induction programs for all new Catering Assistants and we will give you all that’s needed to have a successful career as a Catering Assistant with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Search Consultancy are currently recruiting for Support Workers to join our ever expanding Bank Hours team within the Kingston-Upon-Thames area. We are currently operating a fast track recruitment process with next day interviews available and free DBS checks.

We are recruiting Support Workers on a temporary / ad hoc basis to work in various private healthcare settings, supporting service users with mental health illness's and learning difficulties.

The suitable candidates will:

* Have worked a minimum of 6 months recent experience in a healthcare setting.

* Have a flexible approach towards work.

* Be able to travel via own or public transport in local and surrounding areas to your home.

What we offer:
* Free DBS check (Limited time only)
* Free specialist training programmes.
* 100% Flexible working hours to fit around any lifestyle.
* Experience in a variety of high quality Hospitals and units.
* Competitive rates of pay.

You will need to have a minimum of three months recent UK experience working within a healthcare environment in a similar capacity. Shortlisted applicants will be required to attend an video interview.

All positions are subject to an enhanced DBS check and we require a minimum of two satisfactory employment references. Although shifts are offered on an ad hoc basis, work is constantly ongoing. (AGY)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Learner Support & Faculty Development (LSFD) is a department within NHS England Workforce, Training and Education which contributes to the provider governance responsibilities of the regional Postgraduate Dean in ensuring learners meet legal requirements and standards. LSFD supports postgraduate doctors and dentists in training and their trainers to remain in work, progress in their careers and ultimately to provide the best patient care.

This position is currently a hybrid working arrangement with up to 3 days per week face to face at Stella House Newburn Riverside.

We are looking for a professional with demonstrable initiative and competence in event planning, budget management, evaluating data and making recommendations for improvements. To excel in this role, excellent communication, personal organisation and prioritisation skills are required for producing high quality reports and presenting these to diverse groups of multi-professional stakeholders, including senior and national leaders.

Understanding of working in the NHS, robust attention to detail and a proactive problem solving approach, is highly desirable. Support to develop existing skills will be provided. A comprehensive knowledge of Microsoft Office including Excel will be an advantage when recording and manipulating data, budget planning and monitoring expenditure.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.



The Programme Support Coordinator role is vital to our core activities. The successful candidate will be responsible for supporting the Senior Business Manager to ensure that a portfolio of tasks is planned, managed and delivered effectively including writing evaluation reports and presentation of information at regional meetings.

This position provides an excellent opportunity for a dedicated individual to develop their business planning, project management and leadership skills as part of a supportive team.

If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!


This advert closes on Thursday 17 Oct 2024

Position:Care Coordinator

Reporting to:Branch Manager

Role:

We are looking for a Care Coordinator to join our team at Cera Care Ltd. In this role, you will effectively and efficiently manage the delivery of high quality care services, ensuring that Care Workers are matched to Clients based on the level and type of care they need, along with, when possible, being in close proximity.

Requirements:

- Ideally twoyears experience working as a seniorfor a Domiciliary Care Agency

- Motivated to deliver first class care

- Knowledge of scheduling and a rota system

- Knowledge of CQC/CI/CIW Compliance is essential.

- Ideally experienced in conducting care assessments, care reviews and being able to motivate care staff.

- Organised, methodical, and a good eye for detail.

- Ideally NVQ/SVQ 2 or 3 qualified (not essential)

- Must be a driver with access to a vehicle

- Registered with the SSSC (Scottish branches)

You'll have access to:

- NVQ and in-house Training and development for your role and future Career with us

- We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers

- Employee Assistance Programme

- Mobile phone and other required tech

- Company pension scheme

- 25 days holiday entitlement + bank holidays on top

- Paid DBS/PVG

- We willfund your qualificationsbut there is a SSSC (Scotland)registration fee to be paid by the employee

- We willfund your qualificationsbut there is a SCW (Wales)registration fee to be paid by the employee

- Mileage Allowance

- Service and recognition rewards

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

To read more about Cera click here:https://ceracare.co.uk/why-cera

The Executive Headteacher and Head of School are seeking to appoint an enthusiastic, hardworking, caring and dedicated Achievement Support Assistant to work with pupils in Early Years. The role requires a person who is familiar with autism and the demands that working with a pupil with high needs brings. The contracted hours of work will be Monday-Friday (8.20am – 3.20pm).
Be part of a vibrant, dynamic and supportive learning family. We are determined to make a difference, with children at the heart of everything we do. We seek the very best educators who strive to inspire, and have the drive and dedication to ensure our children achieve the very best outcomes.
Bellfield Primary School is a well-established and successful organisation that provides the very best opportunities for staff and children alike. Through our high quality, bespoke CPD programmes, in school support and external training we ensure staff have the environments in which to flourish and progress.
The successful candidate will:
• Have experience of working with autistic pupils and have a calm, caring and dedicated attitude
• Work independently and with others support the academic, social and emotional development of individual pupils, understanding clearly how they learn.
• Provide effective support to maximise the attainment and accelerate the progress of individual pupils.
• Motivate and engage children so they are excited and enthused about learning.
• Have effective communication skills when liaising with staff, parents, carers and other agencies.
• Have the passion and drive to develop their professional career and gain relevant experience and training were appropriate.
• Use their initiative, be flexible and ensure children are safe and happy.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home.

Reports to: Nurse/Senior Support Worker



This role could be for you if you have;

- A caring and patient nature.
- Excellent communication skills.
- The ability to work well under pressure.
- Previous experience as a carer is preferred, but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

We are looking for a dynamic, creative, resourceful and experienced supervisor for our Acorns Club that supports children attending our breakfast club and our afterschool provision at Thames Ditton Infant School. A passion for working with children and the ability to maintain a fun, happy and secure environment is essential.Thames Ditton Infant School is a popular 3 form entry infant school located in Surrey, next to the River Thames. Acorns Club is a happy, inclusive and creative place to be, where children are encouraged to have fun and make friends whilst being cared for and engage in many exciting activities.
Job summary: To provide day-to-day management, quality childcare provision and supervise support staff in Acorns Club which includes Breakfast Club, After School Club and Holiday Schemes.
You are required to hold a relevant NVQ3 qualification (or equivalent) and have experience working with children in the 4 - 7 years age range.
Hours: 18.5 to 22 hours per week (during term time) – Breakfast club runs 7.15am – 8:30am, and Afterschool Club runs 3pm – 6.30pm Monday to Friday.
Hours are negotiable to the successful candidate (can be increased).
Must be willing to work in school holidays. This will include a different working pattern, e.g. 8.30am – 4.30pm (7 hours). We are looking to expand the provision by opening the provision during more holiday periods so more working weeks will be required.
Main duties include:
Planning, preparing and delivering quality play opportunities within a safe and caring environment.
Providing comprehensive care for the children.
Providing support and supervision to play workers and volunteers.
Setting up the play space including moving furniture and play equipment.
Proving food and refreshment and ensuring that hygiene and health and safety standards are met.
Administering first aid where necessary.
Consulting with children and involving them in planning activities.
Holding staff meeting and conducting regular reviews and appraisals for staff.
Administration and record keeping, including staff and child records, financial records, ordering and purchasing and working within an agreed budget,
Developing and maintaining good communication with all members of the community including parents/carers, children, Senior Leadership Team, Head teacher and other organisations.
Undertaking appropriate and relevant training.
Monitoring and maintain a health, safety and secure environment.
Working within the framework of Thames Ditton Infant School’s policy and procedures and the Early Years Foundation Stage.
Essential qualities:
Appropriate Level 3 qualification in Play worker, Childcare, or equivalent or willing to undergo training
Experience working with 4 -7 year olds
Proven leadership skills
Excellent communication skills
At least two years’ experience of working within a childcare setting
Experience of budgeting
Competent in using IT to support play and club administration
Appropriate child protection training
Current First Aid certificate and Food Hygiene certificate, or willingness to trainAn understanding of Safeguarding
We offer:
Well behaved children who have a love of learning at our school A friendly and supportive team with high morale who all champion children’s well-beingA very well resources and attractive environment
A strong ethos of high expectations and challenge for the whole community
Excellent professional development and career enhancement opportunities
Excellent induction and a support programme for all staff new to the school
A chance to work in a diverse, inclusive and vibrant community with excellent transport links
This is an exciting time to join our school. If this role sounds like the job for you and if you would like any more information, please do not hesitate to contact us to arrange an informal tour and telephone conversation with questions ahead of making your application.
Closing date: Monday 14th October
Interviews: Thursday 17th October

What skills and experience we're looking for

The role of Support Assistant Higher Level is an exciting opportunity to play a part in many parts of school life. It can be a great opportunity if you are looking to enter teaching at some point in the future, gaining valuable experience of lesson delivery. It can be an equally exciting opportunity if you’re looking for a career that can positively impact on pupil progress and wellbeing.

We are looking for a colleague who:

• Can supervisegroups and classes of pupils in the absence of the teacher.
• Can plan and lead on individual, group and whole class learning activities, advancing their learning on a range of topics.
• Can analyse and interpret data and complete other administrative tasks that will support teachers to prepare for their lessons.

What the school offers its staff

Benfield School is a fully inclusive 11-16 school. It has a distinct ethos with strong sense of support and loyalty. Excellent relationships between students and staff and a purposeful learning environment is evident in lessons and around the modernised site. With this foundation, students have a strong platform to be confident, happy and are able to achieve their aspiration.

Our school is one of seven primary and secondary schools within the NEAT Academy Trust family of schools. At the heart of our trust is the aim to nurture,educate, achieveand transform the lives of all young people within the communities we serve across the North East.

In return we offer:

• Great opportunities for continuing professional development and a career pathway across the trust.
• A team of hardworking, dedicated and friendly staff where everyone is valued.
• The benefitof working in a highly collaborative multi academy trust.
• Membership of Local Government Pensions Scheme which the trust also contributes to on your behalf.
• Recognition of previous service with other schools, academies, local government etc.
• Access to an Employee Assistance Programme (EAP), delivered by Health Assured – the UK and Irelands leading wellbeing provider.
• Good public transport links via Tyne and Wear Metro and road links from the A19 and A1058 Coast Road.

Further details about the role

This post is full time, 37 hours per week and term time only plus 5 training days.

Interested? If you would like to join us and feel you could thrive here, then please read the accompanying job description and person specification and complete an application form by clicking ‘apply now’ no later than midnight on Wednesday 9th October 2024.

NEAT is committed to safer recruitment practice and promoting the welfare of children and expects staff and volunteers to share this commitment. This position is exempt from the provisions of the Rehabilitation of Offenders Act and a satisfactory Enhanced DBS from the Disclosure and Barring Service is required as part of pre-employment checks. For shortlisted candidates, we will conduct an online search as part of our screening.

Commitment to safeguarding

As this vacancy involves working with children and young people, you must declare relevant criminal convictions when you apply for the job. A criminal record will not automatically stop you from getting the job but we will consider the nature of the offence when assessing how suitable you are for the job and discuss this with you at interview. If this job is in regulated activity we will also check if you are barred from working with children. If you are barred from working with children it is an offence for you to apply for a job.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

• Guaranteed hours and shifts in Kingston, TAS
• Award rate $39.05 per hour + Super + Paid KM's + Phone Allowance
• Accelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment and more!

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the Kingston area.

Your day will include:

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities
• Personal care inc getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals
• Providing respite and emotional support
• Social support and transport to appointments
• Providing complex care for customers with high care needs, such as dementia 

 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• Certicate III or above in Aged Care or Individual Support, Disability or Nursing.
• Experience of 6 months or more in a similar role including experience with personal care, manual handling, hoist training and medications.
• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're available to work between 6pm and 9pm Saturday and Sunday
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant