Total 334 Customer Service job vacancies in Reading, RG1 8NQ

Brighter Futures for Children



Youth Justice Service

Location: Katesgrove Community Hub, Reading




‘We found a competent and committed workforce who knew their children and young people well.’ (HMIP Inspection)



About us

Brighter Futures for Children is a not-for-profit company, owned by, but independent of, Reading Borough Council. Although we are independent, we are very much part of the Reading Family. Our people enjoy all of benefits as other Council employees including membership of the Local Government Pension Scheme and continuous service.



We work closely with partners in the local community and key organisations including Reading Borough Council, policy, public health and voluntary groups. We are responsible for the delivery of children’s social care, early help & prevention, education services (including SEND). This also includes fostering and adoption, the Youth Offending Service and traded services with schools.



Our main aim is to protect and enhance the lives of the children of Reading. We help families find long-term solutions to ensure children lead happy, healthy and successful lives.


About the role



Reading YJS has a permanent vacancy for a YJS Caseworker who can engage and support young people who have offended or are at risk of offending. The YJS is in Brighter Futures for Children and has strong links with partner services working with young people.

You will need to have significant experience of engaging well with young people in difficulty. You will need assessment and organizational skills and flexibility in managing a varied caseload and will also need to be prepared to work some evenings/weekends occasionally.


Role Responsibilities:

To manage a caseload of young people, delivering young person focussed interventions.
To ensure appropriate assessments are undertaken with young people and preparing prepare relevant reports.
To act as a Court Officer and attend as a representative of the Youth Offending Team.
To work collaboratively, referring to others in the YJS, and liaising with other services as appropriate



Essential Qualifications:



Educated to degree level in a relevant subject area.



Essential knowledge, skills and experience:

Significant experience of working with young people.
Experience of carrying out assessments of need and risk of young people.
Knowledge of relevant legislation and initiatives in relation to working with children and young people.


For more information about the role, please read the job description and person specification.





Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.



A competitive salary alongside a range of benefits including:

Local Government Pension Scheme with generous employer contribution.
Incremental holidays starting with 26 days plus public holidays (rising to 33 after 10 years’ service).
Discounted Childcare (on site nursery).
Cycle to work scheme.
Season train ticket loans.
Salary Sacrifice Car Lease Scheme.
A range of local shopping discounts.





Inclusion and Diversity

We want Brighter Futures for Children to be a great place to work and to ensure that our children, young people and families are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.




We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our children, young people and families so that equalities and justice remains at the heart of everything we do.



Asking for Adjustments

Brighter Futures for Children is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.




If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let us know.



Closing date: 15.09.24

Interview date: 23 & 24.09.24.


We look forward to hearing from you!

Proud member of the Disability Confident employer scheme

Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for Community Payback Supervisors in Basingstoke! - Immediate Starts Available subject to security clearance!

LOCATION: Reading
SERVICE: Community Payback
HOURS: 37
DURATION: On-Going
PAY RATE: £18 - £20.07 per hour (DoE)

Community Payback Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:

• Conduct Pre-Placement Unpaid Work Induction sessions
• Ensure Health & Safety procedures are followed, alerting the relevant staff to any risk, ensuring that any associated paperwork is completed accurately and on time as required, including contributing to the review of placement risk assessments.
• Ensure that appropriate tools, equipment and supplies are available in accordance with local procedure and that instructions for safe use are followed by service users
• Use pro-social and other motivational techniques to ensure that service users complete the work assigned in a disciplined and well-behaved manner
• Monitor the attendance of service users allocated to agency placements and promote successful completions.
• Maintain all service users' records in accordance with organisational requirements ensuring that all information is updated onto the case management system in a timely and accurate manner.

Community Payback Essential experience

• Effective inter-personal skills with the ability to supervise people constructively while maintaining authority
• Evidence of problem-solving within a workplace or similar environment
• Knowledge of safety at work, public protection and risk of harm in all aspects of work

Community Payback Technical requirements

• Basic knowledge of First Aid and willingness to undertake further training
• Driving Licence

If you are interested in applying, please contact Oliver Jefferson on 01772 208962 or send your CV to oliver.jefferson@servicecare.org.uk

**We offer a £250 referral fee bonus for any Candidates you refer**

Job Description

Nursery Practitioner - Level 2/3

Salary: Up to £25,700

40 hours per week

We are seeking a passionate and dedicated Level 2/3 Nursery Practitioner to join our client's inclusive and dynamic team. As a Nursery Practitioner, you will play a pivotal role in providing high-quality care and education to young children within a nurturing and supportive environment. You will contribute to creating an atmosphere that promotes growth and development, while fostering a sense of security and encouragement for both children and their families.

Qualifications

• Level 2/3 qualification in Early Years or above
• Previous experience working as a Nursery Practitioner.
• A strong understanding of child development and early years education principles.
• Excellent communication and interpersonal skills.
• A passion for working with children and helping them reach their full potential.
• A compassionate and patient approach to childcare.

Benefits:

• Discounted childcare
• Additional wellbeing day
• Healthcare plan
• Online benefits app
• Career development and progression opportunities

Responsibilities

• Create a safe and supportive learning environment for children.
• Plan, prepare, and deliver engaging activities that support children's learning and development.
• Observe and assess children's progress and provide feedback to parents.
• Collaborate with parents and families to ensure the individual needs of each child are met.
• Maintain accurate and up-to-date records of children's progress and development.
• Ensure the health, safety, and well-being of all children in your care.

Reference: WILL79608/AM

INDCHI

Job Description

Nursery Practitioner (Level 3)

Salary: Up to £28,000

Full-Time Hours

We are looking for two enthusiastic and dedicated Level 3 Practitioners to join our client's dynamic early years team. As a Level 3 Practitioner, you will play a key role in providing high-quality care and education for young children in their nursery setting. Our client is offering a competitive salary with great progression routes. You will work 4x days a week with set shifts 7.30 - 6.30 so get to enjoy 1 day off in the week!

Qualifications

• Level 3 Early Years qualification or above
• Previous experience working in a nursery or early years setting
• Strong understanding of child development and early years curriculum
• Excellent communication skills and the ability to build positive relationships with children and families
• A passion for creating inclusive and diverse learning environments
• Paediatric First Aid qualification (desirable)

Benefits:

• Discounted childcare
• Company pension scheme
• Additional annual leave day for your birthday!
• Employee recognition scheme

Responsibilities

• Create a safe, nurturing, and stimulating environment for children to learn and grow
• Plan and implement a range of age-appropriate activities to support the development of each child
• Build strong relationships with children, families, and colleagues to provide a holistic approach to childcare
• Maintain accurate and up-to-date records of children's progress and development
• Uphold health and safety standards to ensure the well-being of all children in the setting
• Collaborate with colleagues to continuously improve the quality of care and education provided

If you are a dedicated and passionate early years professional with a commitment to promoting diversity, equality, and inclusion, we would love to hear from you.

Reference: WILL79117/AM

INDCHI

Job Description

Senior Recruitment Consultant

Location: Reading

Salary: £30,000 - £35,000

Are you a seasoned Recruitment Consultant looking to elevate your career? Do you thrive in a dynamic environment where your expertise is valued and rewarded? Join Willing Care Recruitment, a leading recruitment firm where your skills and ambition can drive real impact and success.

Why Join Us?

Fast-Track Your Career:

Comprehensive training program designed to equip you with all the skills you need to succeed.

Clear progression path with regular reviews and opportunities for advancement.

Innovative Environment:

Work with the latest recruitment technology and tools.

Collaborate with a forward-thinking team that values creativity and new ideas.

Competitive Package:

Uncapped commission

Performance bonuses and incentives to reward your hard work.

Learning and Development:

Access to continuous learning opportunities and industry-leading training.

Mentorship from experienced recruitment consultants who are eager to share their knowledge.

Social and Inclusive Culture:

Join a diverse and inclusive team where every voice is heard.

Participate in team-building activities, social events, and community initiatives.

Exciting Benefits:

Generous Time Off:

28 days annual leave (including bank holidays) to relax and recharge.

️ Exclusive Clubs:

VIP dinner club and monthly lunch club for top performers.

Top-Notch Training:

Industry-leading training academy to boost your skills and career prospects.

Supportive Leadership:

Hands-on support from our management team and Directors to guide your success.

Achievable Targets:

Holiday and car targets with exciting rewards for hitting your milestones.

Flexible Fridays:

Enjoy early finishes on Fridays to kickstart your weekend.

Fun Amenities:

Office perks including a beer fridge, pool table, and PlayStation 5 for downtime relaxation.

Modern Workspace:

New, state-of-the-art office in central Reading with onsite showers, café, gym (coming soon), and bike rack.

Convenient Benefits:

Benefits App to easily access and manage all your perks.

Challenging and Fun Environment:

A stimulating and enjoyable workplace that keeps you engaged and motivated.

Your Role:

As a Senior Recruitment Consultant, you will be a key player in driving recruitment success and delivering top talent to our clients. Your main responsibilities will include:

Client Relationship Management: Build and nurture strong relationships with clients to understand and fulfil their recruitment needs.

Talent Acquisition: Utilize your network and various sourcing strategies to attract high-calibre candidates.

Candidate Management: Provide expert guidance to candidates throughout the recruitment process, ensuring a positive experience.

Market Insight: Stay abreast of industry trends, providing valuable insights and advice to clients and candidates.

Mentorship and Leadership: Support and mentor junior consultants, sharing your knowledge and expertise.

What We're Looking For:

Proven Track Record: Demonstrated success in recruitment with a solid client and candidate network.

Excellent Communicator: Strong verbal and written communication skills with the ability to influence and negotiate effectively.

Strategic Thinker: Ability to understand client needs and develop tailored recruitment strategies.

Team Player: Collaborative with a positive attitude and a willingness to share knowledge.

Adaptable: Thrives in a fast-paced, dynamic environment and can manage multiple priorities.

How to Apply:

Ready to take your recruitment career to the next level? Send us your CV and a cover letter detailing your experience and why you're the ideal fit for this role.

Join Willing Care Recruitment and make a significant impact in the recruitment industry.

Apply now and let's shape the future of talent acquisition together.

For more details about us and what we do, visit our website at www.willingcare.co.uk

Willing Care Recruitment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Follow us on social media:

Instagram: @WillingCare

LinkedIn: WillingCare

INDWILL

Job Description

Senior Care Worker (Children's Residential Service)

Salary: £31,000

Please note our client does not offer Tier 2 Sponsorship

As a Senior Care Worker, you will act as a positive role model and mentor, fostering a nurturing and inclusive environment that promotes growth and resilience. Collaborating with colleagues and external professionals, you will contribute to the development and execution of personalized care plans for the individuals under your care. It will be essential to provide holistic support, including education, leisure activities, and assistance with daily routines, while ensuring the safety and well-being of the young children.

Requirements for the role:

• Level 3 in Residential Childcare or above
• Proven experience working as a Support Worker in a Children's Residential setting
• In-depth knowledge of therapeutic interventions and regulatory standards
• Exceptional communication and interpersonal skills.
• Ability to remain calm and composed in challenging situations.
• Understanding of safeguarding procedures and dedication to promoting a secure environment for young individuals.
• A compassionate and patient approach to supporting and empowering young individuals.

Benefits:

• Company pension scheme
• Complementary meals while on shift
• Fully funded qualifications and training
• Paid DBS check
• Comprehensive induction programme

Responsibilities

• Provide direct care and dedicated support to young individuals in a residential childcare setting.
• Act as a positive role model and mentor, fostering a nurturing and inclusive environment.
• Collaborate with colleagues and external professionals to develop and implement personalized care plans.
• Support young individuals in their education, leisure activities, and daily routines.
• Ensure the safety and well-being of the young individuals in your care.
• Maintain accurate and detailed records of interactions and incidents.

Reference: WILL79077/MW

INDNUR

Job Description

Nursery Practitioner (Level 3)

Salary: £28,000

Full-Time Hours

Our client has an exciting opportunity for a Level 3 practitioner to join their team. This full-time role offers a competitive salary of £28,000 and the opportunity to make a positive impact on the development and well-being of young children. They can be very flexible with their shifts; The nursery operated between 7:30 - 6:30, so shifts will be within these hours. This is a full-time position that can be worked across 4 or 5 days.

Qualifications

• Level 3 Early Years qualification or above
• Previous experience working in a nursery setting
• Sound knowledge of the EYFS framework
• Strong communication and interpersonal skills
• A proactive and positive approach to working with children and colleagues
• A commitment to promoting diversity, equality, and inclusion

Benefits:

• Career progression opportunities
• Online benefits portal
• Wellbeing support
• Childcare discounts

Responsibilities

• Plan, implement, and supervise activities for children in line with the Early Years Foundation Stage (EYFS) curriculum
• Promote a safe and nurturing environment for children to learn and grow
• Build positive relationships with children, families, and colleagues
• Conduct observations and assessments to support children's individual progress
• Contribute to creating a stimulating and engaging learning environment
• Collaborate with team members to ensure the smooth running of the nursery

Reference: WILL79125/AM

INDCHI

The University of Reading is looking for a new member to join its CRM Team.
The role is to provide Support to the Dynamics 365 CRM Re-Implementation project, which is to implement an updated version of Dynamics 365 CRM to our user base. From helping to support the team in the delivery of Power Platform Apps and custom developments, to providing training and guiding users on how to use new features of it Dynamics 365 platform.

You will have that unique blend of skills that allow you to test, train and support our Dynamics 365 and Power Platform suite of applications. Working with both business users and our business partner to deliver a quality solution that meets the current and evolving needs of the University. A “can-do” way of thinking along with a customer focused approach to work is required.

The ideal candidate will have:

- Demonstrative experience in providing application support to a large user base of Dynamics CRM users.
- Excellent experience of administering Microsoft Dynamics 365, preferably in a cloud based environment
- At least 2 years’ experience of working with Microsoft Dynamics 365 CE and The Power Platform in a support capacity
- Knowledge and experience of working with Marketing applications that integrate with Dynamics 365
- Experience of configuring and customising Dynamics 365 applications using Power Platform, including PowerApps, Power Automate, and Power BI.
- Experience creating and maintaining comprehensive documentation for system configurations, customizations, and development processes.
- Knowledge and experience of end to end testing and training end users
- Experience creating dashboards and manipulating data
- Experience of working in an Agile environment
- Knowledge and experience of working for a Higher Education Institution.

The University of Reading is an exciting and vibrant place to work where there are opportunities to get involved with a wide variety of work, from corporate systems to high profile research groups and from the museums and archives to a working farm. The University offers a generous holiday allowance of 26 days and 6 days of extended closure around Christmas and Easter. There is a good pension scheme, onsite gym and childcare and a vibrant community offering the opportunity to get involved in a wide variety of interests.

Closing date: 20th September 2024
Interviews will be held: 10th & 11th October 2024

Contact details for advert
Contact Name: Heather Franks
Contact Job Title: Technical Product Manager - CRM
Contact Email address: heather.franks@reading.ac.uk
Alternative Contact Name: Mark Collett
Alternative Contact Job Title: Director of Application Development & Data Architecture
Alternative Contact Email address: m.l.collett@reading.ac.uk

By reference to the applicable SOC code for this role, sponsorship may be possible under the Skilled Worker Route. Applicants wishing to consider the SWR must ensure that they are able to meet the points requirement before applying. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Henley Business School at Greenlands is situated in 30 acres of beautiful countryside in the Chiltern Valley on the banks of the River Thames two miles from Henley on Thames. It provides management training for Postgraduates and Senior Executives from all around the world.

The core purpose of the Hotel and Conference Services Department is to deliver a World Class Service which supports Henley’s strategic principles in promoting the quality of the Business School and its physical learning environment.

We deliver an exceptional service experience, and our operational and support staff plays a significant part in delivering the Henley experience. Their contribution plays a major role in sustaining our quality reputation.
We are seeking to appoint a Full Time Receptionist to work primarily afternoons into evenings from approximately 4.00pm – 12.00am. You will provide a warm welcome to our guests and provide exceptional customer service for all those staying in the hotel and participating in activities onsite. You will manage and coordinate hotel bookings using our event management system and respond to queries via telephone, over email, and in person.

You will have :

- Ability to communicate effectively
- Exceptional customer service skills
- Ability to work independently and as part of a team
- Problem solving skills and an eye for detail
- Flexibility in covering colleague absence / holiday
- PC skills – experience with Word, Excel and Email with an ability to learn new programs

Closing date: 16 September 2024
Interviews will be held: 01 October 2024

Contact details for advert
Contact Name: Abbie Edwards
Contact Job Title: Deputy Front of House Manager
Contact Email address: A.L.Edwards@reading.ac.uk
Alternative Contact Name: Irina Palejeva
Alternative Contact Job Title: Senior Receptionist
Alternative Contact Email address: i.palejeva@henley.ac.uk

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Job Description for a Health Care Associate Responsible to: Practice Nurse Manager and Clinical Development Nurse. General Manager Partnership Job Summary: to work as a member of the Primary Healthcare Team supporting clinicians and patients by carrying out clinical support tasks, infection control tasks, restocking and stock rotation. to perform the following tasks safely & efficiently working within agreed protocols. Training will be given as required. Duties and Responsibilities Venepuncture Removal of sutures & clips ECGs Spirometry Urine testing Blood pressure measurement and monitoring Follow up dressings Arrange the lending of & teaching patients how to use home & 24hour blood pressure machines Assist with setting up for minor surgery procedures including dermatology, IUD insertion and removal and implanon insertion and removal and minor ops. Teaching of inhaler technique Assisting with annual diabetic reviews Giving advice on health promotion including new patient health checks for patients with long term conditions Act on yellow flag reminders where appropriate Assisting with the recall of patients for review Entering data e.g. childhood immunisations, influenza Computerisation of letters & notes Chaperone duties Stock checks and reordering stock on a weekly basis Record fridge temperatures and promptly report temperature variation from standard On the basis of a Patient Specific Direction and with signed authorisation: Pertussis immunisation for pregnant women Pneumococcal immunisation Vitamin B injections The HCA will refer to a supervising member of the clinical team if deviation from the protocol is required, if unsure in any way, or where clinical judgement is required before proceeding. The HCA has responsibilities to liaise with other members of the healthcare team as appropriate particularly regarding any concerns regarding patient care maintain good standards of practice in all areas of work maintain accurate, contemporaneous & adequate medical records maintain standards of infection control as per practice policy/guidelines acknowledge & keep within limitations of HCA role restock & tidy room at the end of each clinic

The must haves for this role: 1. Educated to degree level in health and social care or equivalent professional or vocational qualification in health and social care subjects or equivalent level of knowledge and/or practical experience of working in a health or social care setting. 2. Experience of working in a health and social care setting. Experience of supporting people with identified vulnerabilities. 3. A warm personality, good communication and people skills. 4. Licence holder with access to your own vehicle and prepared to travel across Berkshire as required (travel and mileage will be reimbursed in line with our Trusts policy). For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Stephanie Lewis on 07901104078 or email: Stephanie.Lewis@berkshire.nhs.uk who'll be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Job Title: - Registered Nurse - Intensive Care Unit Trust: - Royal Berkshire NHS Foundation Trust Location: - Reading Pay Rates: £20 - £30 Shift Patterns: - Flexible About the Trust- Rated Good in their most recent CQC report, Royal Berkshire NHS Foundation Trust provides a wide range of acute, surgical and specialist services (including cancer, dialysis and eye surgery) to Reading, Wokingham and Berkshire. As one of the largest general hospital foundation trusts in the country, the Trust offers staff a range of benefits including local discount schemes, a free shuttle bus from Reading train station and more. Based in and around Reading, there is plenty of leisure activities to get involved in, with excellent transport to surrounding areas and London. Why might this job interest you? Being an intensive care nurse in the NHS is both demanding and incredibly fulfilling. It involves providing specialised, high-level care to critically ill patients who require constant monitoring and complex medical interventions. The flexibility in scheduling enables intensive care nurses to balance their professional commitments with personal responsibilities, ensuring they can provide optimal care while maintaining their well-being. It's a role that requires dedication, resilience, and a compassionate approach to ensuring the best possible outcomes for patients in intensive care units. What you can add: Comply with NMC Professional Registration and keep up to date with current nursing practices Undertake nursing assessment and evaluation to enable development of appropriate plans of care based on the needs of the individual Be proficient in the delivery of care to patients Ensure safe administration of drugs in accordance with NMC and CHS policies Ensure accurate records are kept in accordance with CHS policy and NMC guidelines Working as an effective team member and promoting team and interdisciplinary relationships The role will involve, but not be limited to you performing the above. What you'll need: A minimum of 6 months paid experience in an ICU hospital environment within the last 3 years Comply with NMC Professional Registration and keep up to date with current nursing practices Ensure accurate records are kept in accordance with CHS policy and NMC guidelines *Depending on the Trust, you may require variable additional certification and skills. The benefits we can offer you in return: Putting People in Places to Care be part of the NHSP community, by joining the bank and caring for patients with a team of people from all walks of life. Weekly pay to give you access to your wages more quickly. Blue Light Card NHS Discount Provider First choice of shifts/placements at the Trust of your choice over agencies. Our team is always happy to help- access our support line any time. Working options to suit your lifestyle being on the bank gives you the flexibility to work the shifts you want or choose fixed term placements. Training and development opportunities via the Trust and NHSPs own academy. Explore different wards,keep your skills up to date whilst gaining vital experience. Being part of the NHSP Community means you'll get access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more. Who are NHS Professionals? NHS Professionals is a flexible staff bank, owned by the Department of Health, our purpose is to provide you with the autonomy to decide when, how, and where you want to work. Supporting your lifestyle and making you feel part of the team and community. Offering you flexible work or alternatively fixed term placements. Apply Today By joining us you can look forward to a choice of flexible Bank shifts or fixed term placements across any of our client Trusts in England.

Please note the PayScale currently in use in Agenda for Change 2023/2024. We will update the 2024/2025 PayScale once confirmed.

Do you want to be part of an integral team who work with people who’ve had contact with the police, have been arrested, or are likely to enter the criminal justice system in the near future?

We’re looking for a Thames Valley Advanced STR Worker to join our Thames Valley Liaison & Diversion Service.

You’re enthusiastic, dynamic, and passionate about making a difference to the lives and life chances of people who have contact with the criminal justice system. You’ll develop and strengthen links with other stakeholders, such as Thames Valley Police, probation, drug and alcohol services, homeless outreach workers.

You will work in police custody or court providing triage, screening, and signposting to individuals who may present with a range of vulnerabilities that may be linked to their offending behaviours.

We work across sites in Thames Valley. Your base can be agreed within interview and will predominately be based within one locality, but you will be expected to travel around Thames Valley to meet the need of the service.

This role operates across 09:00 – 17:00 seven days a week. In addition to DBS, there is requirement to secure police vetting for this role.

We are looking for a passionate and determined person to support vulnerable people.

Overseas sponsorship is not available for this role, and you must have the right to work in the UK.
• Work alongside Liaison and Diversion practitioners as part of the Liaison and Diversion Team, under the direction of the Thames Valley Clinical Lead and Team Managers.
• Triage and screen level of need, using screening tools/rating scales to gain an understanding of an individual’s difficulties.
• To facilitate engagement with appropriate services, by identifying unmet needs including, but not limited to, mental health, learning disability, ASD, ADHD, housing, social isolation and exclusion, education, debt management, drug and alcohol, and employment problems.
• To undertake needs led screening and reviews of people with substance misuse problems in police custody or magistrate court, keeping them fully informed of the range of services and support available to them and the choices they have.
• To provide effective evidence-based screening of complex service users with substance misuse needs, building a therapeutic trusting relationship, signposting, and referring to appropriate services, liaising with families, carers, and other professionals where appropriate to ensure that service user’s needs are met.
• Flexibly work across the Thames Valley custodies and magistrate court as per roster or according to locality need (excluding Milton Keynes) across 7 days a week across Monday – Sunday.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.

The “must haves” for this role:

1. Educated to degree level in health and social care or equivalent professional or vocational qualification in health and social care subjects or equivalent level of knowledge and/or practical experience of working in a health or social care setting.

2. Experience of working in a health and social care setting. Experience of supporting people with identified vulnerabilities.

3. A warm personality, good communication and people skills.

4. Licence holder with access to your own vehicle and prepared to travel across Berkshire as required (travel and mileage will be reimbursed in line with our Trust’s policy).

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Stephanie Lewis on 07901104078 or email: Stephanie.Lewis@berkshire.nhs.uk who’ll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Wednesday 28 Aug 2024

Proud member of the Disability Confident employer scheme

The Customer Fulfilment Centre (CFC) Advisor is a crucial service delivery role in the Customer Fulfilment Centre which assists by providing high performing, effective and consistent services to residents, businesses and partners.



Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. We seek the best talent from the widest pool of people as diversity is the key to our success.



About the role



Your role will be varied, and you will deal with a range of enquiries face to face, over the telephone, by email and text messaging.



You will be required to:



Provide excellent customer service by giving accurate and up to date advice
Understand the needs of customers and handling difficult situations in a sensitive way
Use several systems to input and extract information, so experience of using a variety of computer packages is desirable


About you



You will have experience of providing a support or help desk function in a customer facing environment, working as part of a team to provide the best possible service.
You will have good communication skills and have the ability to deal with a broad range of customer enquiries.
You will have a high degree of self-motivation and initiative and fit comfortably in a fast-paced and busy Customer Fulfilment Centre.
Experience of using a variety of computer packages in order to extract and input customer and other information


You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.



Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:



Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way

Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed



Our offer



We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.



A competitive salary alongside a range of benefits including:



Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities 
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees
Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years.  The monthly fee includes insurance, servicing and road tax


For more information on this position please contact Ben Shiell, Customer Fulfilment Centre Operations Manager at ben.shiell@reading.gov.uk


Closing Date: 30th August 2024

Interview Date: 4th and 5th September 2024



Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

The primary role of the Maternity Support Worker (MSW) is to assist, support and work in collaboration with the midwife and the wider multidisciplinary team; in order to provide a safe and holistic approach to women centered care. The midwife is ultimately responsible for the care of the mother and her new-born(s), and it is under the direct or indirect supervision of the midwife that the MSW assists with and provides clinical care following completion of any relevant or appropriate training. The post is rotational and the employee will be provided with appropriate training for the clinical setting in which they are working. These settings include antenatal inpatient or outpatient care, intrapartum inpatient care and postnatal inpatient and outpatient care.