Total 16 Customer Service job vacancies in Reading, RG2 7PJ

Job responsibilities: Administration To have a thorough knowledge of all practice procedures To work in accordance of written protocols Pulling/filing notes for surgeries and updating as necessary Filing post in medical records Fax and photocopy as requested Reception Receiving patients, consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Appointments Process appointment requests for today/future appointments from patients by telephone and in person. Deal with visits/requests Computer Process patients changes of address computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines Telephone Have working knowledge of telephone system, during and after hours Other Tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm Any other tasks allocated by managers Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children.

Job Title: - Care Support Worker Trust: -Royal Berkshire NHS Foundation Trust Location: -Royal Berkshire Hospital Pay Rates:Day£ 13.13 Night: £ 17.73 Sun/Bank Holiday: £ 22.19 Shift Patterns: - Flexible About the Trust: - Rated Good in their most recent CQC report,Royal Berkshire NHS Foundation Trust provides a wide range of acute, surgical and specialist services (including cancer, dialysis and eye surgery) to Reading, Wokingham and Berkshire. As one of the largest general hospital foundation trusts in the country, the Trust offers staff a range of benefits including local discount schemes, a free shuttle bus from Reading train station and more. Based in and around Reading, there is plenty of leisure activities to get involved in, with excellent transport to surrounding areas and London. Why might this job interest you? This position allows you to make a significant impact on patients' lives by providing essential support and compassionate care, all while having the freedom to choose your own working hours. The flexibility of a bank role enables care assistants to balance your professional responsibilities with personal commitments, promoting a healthy work-life balance. The ability to contribute to patient care on a flexible schedule makes this role both rewarding and accommodating. What you can add: Monitoring patients' conditions by taking temperatures, pulse, respirations and weight Assisting in the delivery of patient care as directed by the Registered Nurse Ensuring that the patient is the prime focus when making decisions about their care and well being Assisting patients with compassion when undertaking normal activities of daily living whilst ensuring that privacy, dignity, and human rights are respected. The role will involve, but not be limited to you performing the above. What you'll need: Minimum of 6 months Acute HCSW UK (Private, NHS or Armed Forces) hospital/hospice experience within the last 2 years OR Currently studying General/Adult Nursing (Student Nurse) and completed a minimum of 12 weeks clinical placements.* *Depending on the Trust, you may require variable additional certification and skills. The benefits we can offer you in return: Putting People in Places to Carebe part of the NHSP community, by joining the bank and caring for patients with a team of people from all walks of life. Weekly payto give you access to your wages more quickly. Blue Light CardNHS Discount Provider First choice of shifts/placements at the Trust of your choice over agencies. Our team is always happy to help- access our support line any time. Working options to suit your lifestylebeing on the bank gives you the flexibility to work the shifts you want or choose fixed term placements. Training and development opportunitiesvia the Trust and NHSPs own academy. Explore different wards,keep your skills up to date whilst gaining vital experience. Being part of the NHSP Communitymeans youll get access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more. Who are NHS Professionals? NHS Professionals is a flexible staff bank, owned by the Department of Health, our purpose is to provide you with the autonomy to decide when, how, and where you want to work. Supporting your lifestyle and making you feel part of the team and community. Offering you flexible work or alternatively fixed term placements. ApplyToday By joining us you can look forward to a choice of flexible Bank shifts or fixed term placements across any of our client Trusts in England.

The must haves for this role: 1. At least 1 years experience in an IT/Application Support or Technical Customer Service role. 2. Excellent communication skills. Able to convey technical issues to a non-technical audience. 3. Ability to work under pressure and to deadlines and deliver objectives. 4. Ability to work effectively as part of a team and on your own to achieve service KPIs. For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about any questions you may have. Please dont hesitate to call: David Rowe on 0776 876 3270 or email: david.rowe@berkshire.nhs.uk wholl be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Interview will be held on 5th Dec 2024

Can you make a difference? Do you enjoy helping people solve problems?


Ifyou’rea motivated individual with a ‘can do’ attitude, strong attention to detail, the ability to work under pressure in a fast-paced support environment, a passion for learning andpossessexcellent communication and customer service skills – then we just might have the perfect opportunity for you.


We believe technology and innovation will drive the way care is delivered in our community, and we are committed to using technology to engage with patients.


We’relooking for someone to join the first line team within our clinical application support service.


Based at our Bath Road office in Reading, the application support deskoperatesfrom 08:00 – 17:00 Monday to Friday, youwillwork a shift pattern to cover this period.


Due to the nature of responsibilities this role is not suitable for remote working. Some hybrid working may be possible upon completion of induction. 


This isa great opportunityfor a junior IT analyst or administrator to gain experience and grow within a forward-thinking organisation

• Working harmoniously,effectivelyand efficiently within a team and as part of a wider service delivery function.

• Takingand resolvingcalls from users with clinical applicationissues.

• Providingasmartcard registration and support service.

• Providing support to customers via telephone, email, MS Teams and in person.

• Ensuring all issues are logged on the support desk system with detailed andaccurateinformation.

• Escalating complex issues to the System Admin team.


Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites



The “must haves” for this role:


1.At least 1year’s experiencein an IT/Application Support or Technical Customer Service role.


2.Excellent communication skills. Able to convey technical issues to a non-technical audience.


3.Ability to work under pressure and to deadlines and deliverobjectives.


4.Ability to work effectively as part of a team and onyourown to achieve service KPIs.


For further information about the role, please see attached job description and person specification.


We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.


We’recommitted to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.


We welcome a conversation about any questions you may have. Pleasedon’thesitate to call: David Rowe on0776 876 3270or email: david.rowe@berkshire.nhs.ukwho’llbe delighted to help.


Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so pleasesubmityour application as soon as possible.



This advert closes on Tuesday 26 Nov 2024

Proud member of the Disability Confident employer scheme

Job description : Support the registered nurse in implementation of an agreed plan of care with the patient and in accordance with instructions and training received. Contribute to the legality and accuracy of the patients care plan/ and or other reports and the effectiveness of the established communication /reporting system over the full 24hrs, Provide support and assistance to registered staff. All team members are responsible for behaving in a manner that does not put themselves, patients, visitors and other team members in danger or at risk in the clinical environment ,To assist in the maintenance of home cleanliness and tidiness and adhere to infection control policy and procedures at all times , To assist the patient to ensure they have the opportunity to meet their individual dietary requirements. Ensuring all patients receive their chosen and correct meals ,To assist and support registered nurses and clerical staff in administrative duties as required , To escort stable patients to and from all home to departments within the hospital

For further information, please see the job description and person specification, which are attached within this job advert.

Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for Community Payback Supervisors in Basingstoke! - Immediate Starts Available subject to security clearance!

LOCATION: Reading
SERVICE: Community Payback
HOURS: 37
DURATION: On-Going
PAY RATE: £18 - £20.07 per hour (DoE)

Community Payback Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:

• Conduct Pre-Placement Unpaid Work Induction sessions
• Ensure Health & Safety procedures are followed, alerting the relevant staff to any risk, ensuring that any associated paperwork is completed accurately and on time as required, including contributing to the review of placement risk assessments.
• Ensure that appropriate tools, equipment and supplies are available in accordance with local procedure and that instructions for safe use are followed by service users
• Use pro-social and other motivational techniques to ensure that service users complete the work assigned in a disciplined and well-behaved manner
• Monitor the attendance of service users allocated to agency placements and promote successful completions.
• Maintain all service users' records in accordance with organisational requirements ensuring that all information is updated onto the case management system in a timely and accurate manner.

Community Payback Essential experience

• Effective inter-personal skills with the ability to supervise people constructively while maintaining authority
• Evidence of problem-solving within a workplace or similar environment
• Knowledge of safety at work, public protection and risk of harm in all aspects of work

Community Payback Technical requirements

• Basic knowledge of First Aid and willingness to undertake further training
• Driving Licence

If you are interested in applying, please contact Oliver Jefferson on 01772 208962 or send your CV to oliver.jefferson@servicecare.org.uk

**We offer a £250 referral fee bonus for any Candidates you refer**

Service Centre Manager

Location: Reading (RG2)
Salary: £58,000 plus £5,500 car allowance + Performance Related Bonus

Benefits include:
Private Health Care
Wellbeing Programme
Learning and Development Opportunities
Up to 25% discount off very.co.uk

As Service Centre Manager, you'll make it all happen. At Yodel, we're on an exciting journey to make even more lives better through our business and in this high profile leadership role you'll help shape our direction. You'll drive ways to improve our performance, develop our people and implement fresh new ideas that keep us at the top of our game.

At the helm of a huge service centre, you'll inspire from the top - whilst nurturing the family feel and open culture we're so proud of. As Service Centre Manager, you'll set standards, take ownership of P&L, control budgets, monitor resources and take action to make sure we're always bang on target.

What you need to show us

We're looking for someone with experience in a similarly senior role (in an environment involving KPI monitoring and employed and self-employed teams) as well as the ability to think on your feet.

To be a Service Centre Manager, you'll ideally be a CPC Holder (Transport Management) with a thorough knowledge of H&S policies and experience of dealing with disciplinary procedures. Although it's not essential an IOSH certificate would definitely be an advantage.

Why work for us

This is an ideal challenge for someone looking to take the reins of a high tech, high pressure operation. But, there's a softer side too. This is why we want a people person who can recruit, train, develop, manage and motivate a large team through a time of change. It'll be incredibly fast paced. And incredibly rewarding too.

We also offer a dynamic and stimulating working environment. There's nowhere quite like our service centres, they're bustling hives of activity where we sort, scan and load the millions of parcels we deliver to customers in every corner of the country, every single week.

We'll make sure you feel valued too. In return for your influence and flexibility around our 24-hour operation, we offer generous benefits including an excellent pension, 33 days' annual leave, and up to 25% discount at Very.co.uk. Plus, a car allowance and private health care. So, if you've the passion, pace and potential to get the most out of everyone, we'll support you to be the best too. Find out more and apply now.

Yodel recognises that its people are fundamental to its success. We are committed to equal opportunities, we value differences between people, and we aim to build teams that represent a variety of backgrounds, perspectives and skills.

If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact the recruitment team who will be happy to discuss.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.

The Role


Helping residents to remain as active and independent as possible
Support residents with personal care and mealtimes
Helping identify residents’ unique goals and implement personalised care plans
Supporting residents to explore new interests and engage in physical activities in a motivating and homely environment


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


New to Care?

We have our own Learning Academy to provide excellent training and induction programs for all new carers and support workers and we will give you all that’s needed to have a successful career as a carer with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

What's involved with this role:

Role: Supplier Operations / Buyer – Commercial Admin Support

Job Ref: QAD 2205/1511

Pay Rate: Competitive Market Rate

Hours per week: 37 hours

Contract Length: Initially 11 months

Location: Reading, West Berkshire – Hybrid working, 2 days onsite

We are looking for a Supplier Operations Specialist to bring technical expertise in one or more of the following areas:

Best Practices Development: Contribute to the design and implementation of best practice processes and systems within supplier management.
ERP Support and Governance: Work with the organisation’s Enterprise Resource Planning (ERP) system to uphold governance standards and ensure seamless integration with supplier operations.
Supplier Management and Compliance: Oversee approved suppliers, maintain supplier records, and conduct due diligence activities. Perform governance tasks as needed to support Commercial policies, processes, and systems.

Key accountabilities

Develop and maintaining working relationships and awareness with key internal stakeholders.
Support and contribute to reviews of Commercial processes and systems and provide user training if required.
Manage and maintain Commercial data e.g. electronic purchasing system, contractual/supplier records and/or document libraries.
Provision of both standard and bespoke business reports in accordance with the functional governance schedule or as required by line/task Manager.
Manage and record supplier on-boarding.
Ensure Commercial processes, tools and systems are understood and adhered to.
Promote and ensure the use of a fully evaluated and approved supply base.
Work with key stakeholders to ensure the speedy resolution of queries.

Key requirements:

Strong Administration skills.
Ability to manage database recording and updating changes.
Excellent attention to detail.
Excellent communications skills.
Comfortable working in a fast paced environment
Strong Stakeholder management skills.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Security Clearance: SC highly desirable; candidates with active SC clearance will be fast-tracked.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.

If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the ‘Guaranteed Interview’ scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team.

As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

Please send your CV directly to centralgov@tclrec.com
1

Job Ref: QAD 2205/1511


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Job description : Support the registered nurse in implementation of an agreed plan of care with the patient and in accordance with instructions and training received. Contribute to the legality and accuracy of the patients care plan/ and or other reports and the effectiveness of the established communication /reporting system over the full 24hrs, Provide support and assistance to registered staff. All team members are responsible for behaving in a manner that does not put themselves, patients, visitors and other team members in danger or at risk in the clinical environment ,To assist in the maintenance of home cleanliness and tidiness and adhere to infection control policy and procedures at all times , To assist the patient to ensure they have the opportunity to meet their individual dietary requirements. Ensuring all patients receive their chosen and correct meals ,To assist and support registered nurses and clerical staff in administrative duties as required , To escort stable patients to and from all home to departments within the hospital

For further details on the job role, please refer to the job description and person specification attached.

The must haves for this role: Good general education qualifications, including English and Maths at GCSE grade C or equivalent. IT literate Previous experience working as a Band 2 support worker in a mental health acute care setting. Ability to work in a stressful environment. For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Stella Kigozi, Ward Manager on 01189605257 or email: stella.kigozi@berkshire.nhs.uk wholl be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

6 ROLES AVAILABLE

Rowan Ward in Prospect Park Hospital is a mixed 20 bed Ward that provides care for older adults with mainly dementia and other mental health conditions such as depression. Based in Reading, located close to the amenities of the town centre and a leafy park, the ward works closely with patients and families to help them to identify their needs and participate actively in their care, providing a place of empathy, kindness, and compassion.

We have created a culture where everyone has a voice and where service users and staff collaborate to make positive change.

With excellent communication and people skills, you will reassure those in your care, discussing distressing and sensitive situations in a kind, calm and respectful manner. Helpful and approachable, you will deliver a seamless service and will be eager to assist with queries both face-to-face and over the phone.
• You will already have substantial experience of working as a support worker in a mental healthcaresetting with the ability to supervise and coach junior staff.

• You have a passion for caring, a warm personality and the resilience to help us transform our patients’ lives.

• Withgreat communicationand people skills, you will ensure that patient dignity is alwaysmaintained.  Collaborating with our warm,friendlyand enthusiastic team, you can play your part in helping us achieve our ambitions to become a ‘Centre of Excellence’.  


Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites



The “must haves” for this role:
• Good general education qualifications, including English and Maths at GCSE grade C or equivalent.
• IT literate
• Previous experience working as a Band 2 support worker in a mental health acute care setting.
• Ability to work in a stressful environment.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Stella Kigozi, Ward Manager on 01189605257 or email: stella.kigozi@berkshire.nhs.uk who’ll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Wednesday 20 Nov 2024

Proud member of the Disability Confident employer scheme

The must haves for this role: Experience of working with vulnerable children and young people. Ability to engage with children and young people in care. Be willing to travel within Berkshire and to the 20-mile radius of Berkshire. Enthusiasm for teaching and sharing knowledge and experience. For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Fiona Nyquist on 07736 723683 or email: fiona.nyquist@berkshire.nhs.uk wholl be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.