Total 1,305 Customer Service job vacancies in Stoke-on-Trent, Staffordshire, ST2 8PQ

BLADON HOUSE SCHOOL – NIGHT SUPPORT WORKER

Salary: £23,930.49 - £24,984.96 (Dependant on qualifications and experience)

Hours: 8.30pm – 7.30am, on a rolling rota of 4 shifts on and 4 shifts off pattern

About us

Bladon House School is a residential school in Staffordshire that specialises in autism, speech and language disorders, moderate to severe learning difficulties and associated behavioural difficulties.

What can we offer you?

- Discount Scheme

- Wellness Programme

- Good internal progression opportunities

- £1500 welcome bonus for qualified staff (L3 diploma in Residential Childcare)

- Refer a friend bonus

- Paid DBS and training hours

- Onsite parking

- Qualify for Bluelight card upon starting

The Role

As a Night Support Worker you will deliver high quality care throughout the night, safeguarding the young people by completing regular checks, giving emotional reassurance and diligently following recording and reporting procedures.

You will also be required to deliver personal care as needed, complete deep cleaning of the houses during quiet periods and give detailed handovers to the day to staff.

Essential Criteria

- Trustworthy

- Relevant experience in SEN desirable

- Resilient

- Relevant Level 3 qualification desirable

Bladon House School and The SENAD Group conduct wide ranging recruitment checks to ensure we safeguard those in our care, this includes a criminal background check if an offer is made. In addition, we will conduct online searches and reference checks at an early stage in the recruitment and selection process.

If you would like more information on the checks please contact our Recruitment Team on 01885 488 096.

The SENAD Group is dedicated to equality of opportunity in all areas of work, education and care.

Bladon House School, Newton Solney, Burton on Trent, DE15 0TA

The post holder will be expected to play an active role in all aspects of the anaesthetics and critical care team commitments. The post holder will be working on a 1 in 8 resident on-call rota with prospective cover on a full shift pattern. While on-call the post-holder will cover intensive care unit or anaesthesia for emergency operations in the operating theatres or obstetrics. The departments activities cover a range of surgical specialties including General Surgery, Day Case Surgery, Orthopaedics, Gynaecology, Plastics, Dental and Maxillofacial surgery. A consultant led service for ICU, Obstetrics,Acute & Chronic Pain is also provided. The department is recognised by the Royal College of Anaesthetists for Schedule l Training. It is the responsibility of the post-holder to ensure that all duties are carried out to the highest possible standard and in accordance with current quality initiatives within the area of work. Day-to-day management of patients, including liaising with multi-disciplinary team. Responsible for undertaking the administrative duties associated with the care of patients. Work cooperatively with colleagues and to respect their contribution to patient care. Ensure accurate record of patient care episodes and outcomes as well as effective communication with nursing and professional staff in relation to patient care. Professional supervision and management of junior medical staff. Applicants must be fully registered with the General Medical Council (London) with a license to practice. Possession of the primary FRCA or equivalent is desirable. Applications from clinicians unable to work full-time will also be considered.

To agree, a contract of employment. To comply with all GMC regulations as laid out in Good Medical Practice To observe the Trusts agreed policies and procedures, in particular in relation to managing staff, and to follow the Trusts Standing Orders and Standing Financial Instructions. These policies and procedures have been drawn up in consultation with the profession on clinical matters. To take responsibility for your own Health & Safety complying with any safe working arrangements, policies and procedures which are in place. To comply with all Trust requirements of appraisal, assessment and of the proposed medical training programme as stipulated by the programme leads. To compete Trust general and local induction To work appropriately and effectively within your clinical team within the limits of your competency under clinical and educational supervision. In conjunction with Consultant and Senior colleagues, and commensurate with your grade, to play a full part in the supervision and support of other members of your team including more junior medical staff. In conjunction with colleagues, to take responsibility for the best use of departmental staffing and other resources to ensure the maximum efficiency of the department. In conjunction with colleagues, to ensure that the requirements of clinical governance are met and to take part in medical audit and research as appropriate. To accept a duty to other staff and patients to ensure that any risks, incidents and hazards are reported and managed appropriately.

The Unscheduled Reception team provides care for patients accessing unscheduled care. Across both sites North Tees and Hartlepool, over a 24 hour period 7 days a week, working alongside a multi-disciplinary team to ensure that all patients receive an exceptional level of care. The applicant will be expected to have an NVQ at level 2/3 in Business Administration (or equivalent) experience of System One and Track Care would be advantageous.

Please refer to detailed job description. The post holder is required to support the Medical Secretary Team Leader in the delivery of a comprehensive administrative service to a specialty team. This will involve inpatient waiting list management for a specialty, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and typing correspondence and/or transcribing and typing up of minutes as appropriate.

A Vacancy at North Tees and Hartlepool NHS Foundation Trust.


**Advert may close early once sufficient number of applications is reached**

Applications are invited for the position of Trust Grade Registrar in Anaesthetics & Critical Care at the University Hospitals of North Tees and Hartlepool. This is a fixed term position.

Applicants should be fully registered with the General Medical Council with a license to practice and have achieved CT1 and CT2 competencies or equivalent with competence in pre and post-operative management of patience care. Applicants must possess a broad range of skills and experience required to work within a busy operating department and critical care unit.

The post holder will be working on a 1 in 8 resident on call rota with prospective cover on a full shift pattern. While on-call the post holder will cover intensive care unit or anaesthesia for emergency operations in operating theatres or obstetrics.

This post is deemed to require a Disclosure Check with the Disclosure Barring Service check (DBS). This is due to the fact the post has access to children or vulnerable adults. Further information on the Disclosure Service is available fromwww.disclosure.gov.uk

Informal inquiries are welcome: please contact Dr Prabhakar Parathaman, Consultant & Clinical Director for Anaesthetics on 01642 624167.

The post holder is expected to play an active role in all aspects of anaesthetics and critical care team commitments. The post holder will be working on a 1 in 8 resident on-call rota with prospective cover on a full shift pattern. While on-call the post-holder will cover intensive care unit or anaesthesia for emergency operations in the operating theatres or obstetrics.

The departments activities cover a range of surgical specialties including General Surgery, Day Case Surgery, Orthopaedics, Gynaecology, Dental & Maxillofacial surgery. The department is recognised by the Royal College of Anaesthetists for Schedule l Training.

It is the responsibility of the post-holder to ensure that all duties are carried out to the highest possible standard and in accordance with current quality initiatives within the area of work. Day-to-day management of patients, including liaising with multi-disciplinary team. Responsible for undertaking the administrative duties associated with the care of patients. Work cooperatively with colleagues and to respect their contribution to patient care. Ensure accurate record of patient care episodes and outcomes as well as effective communication with nursing and professional staff in relation to patient care.

Applicants must be fully registered with the General Medical Council (London) with a license to practice. Possession of the primary FRCA or equivalent is desirable. Applications from clinicians unable to work full-time will also be considered.

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star & Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We recruit for values and “Together we are North Tees & Hartlepool”

The post holder will be expected to play an active role in all aspects of the anaesthetics and critical care team commitments.

The post holder will be working on a 1 in 8 resident on-call rota with prospective cover on a full shift pattern. While on-call the post-holder will cover intensive care unit or anaesthesia for emergency operations in the operating theatres or obstetrics.

The department’s activities cover a range of surgical specialties including General Surgery, Day Case Surgery, Orthopaedics, Gynaecology, Plastics, Dental and Maxillofacial surgery. A consultant led service for ICU, Obstetrics, Acute & Chronic Pain is also provided. The department is recognised by the Royal College of Anaesthetists for Schedule l Training.

It is the responsibility of the post-holder to ensure that all duties are carried out to the highest possible standard and in accordance with current quality initiatives within the area of work.

Day-to-day management of patients, including liaising with multi-disciplinary team. Responsible for undertaking the administrative duties associated with the care of patients.

Work cooperatively with colleagues and to respect their contribution to patient care.

Ensure accurate record of patient care episodes and outcomes as well as effective communication with nursing and professional staff in relation to patient care.

Professional supervision and management of junior medical staff.

Applicants must be fully registered with the General Medical Council (London) with a license to practice. Possession of the primary FRCA or equivalent is desirable. Applications from clinicians unable to work full-time will also be considered.


This advert closes on Monday 4 Nov 2024

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Activities Coordinator, you will ensure all our residents enjoy a stimulating, fulfilling and happy lifestyle. You will use your experience in the arts, theatre, music, hospitality and event hosting to create and implement a wide variety of daily activities and programmes for our residents to enjoy that also encourage wellbeing, socialisation and harmony throughout our care home.

If you have previous experience as a Lifestyle Coordinator, Activities Coordinator or a similar role in a care, community, leisure, hospitality or event management environment, come and join our family in our care home.

Reports to: Home Manager/ Regional Hospitality & Lifestyle Manager



This role could be for you if you have;

- Strong organisational skills, creativity, and the ability to think outside the box.
- Excellent communication skills and the ability to build relationships with residents, staff, and families.
- Knowledge of and experience in theatre, art, music, hospitality, and event hosting.
- Ability to lead group activities and manage volunteers.
- Ability to work independently and as part of a team.
- A high level of empathy and an understanding of the needs of elderly and disabled residents.
- Flexibility and adaptability to changing circumstances and schedules.



Qualifications required for the role

- A formal qualification in a relevant field, e.g. leisure, lifestyle, hospitality or event management, is an advantage.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home.

Reports to: Nurse/Senior Support Worker



This role could be for you if you have;

- A caring and patient nature.
- Excellent communication skills.
- The ability to work well under pressure.
- Previous experience as a carer is preferred, but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

What skills and experience we're looking for

The Learning Support Assistant will work in conjunction with our SENCo to support students in the classroom and in small groups to facilitate student’s learning to improve their outcomes. The successful candidate will have a shared commitment to our values and must have the ability to form positive working relationships, working closely with outside professionals to best support the student.

The post-holder will work under the guidance of the SENCo and teaching staff, with duties ranging from class preparation to overseeing students’ personal and social development.

The successful candidate will share our values, be passionate and be able to drive students forwards on their educational journey. Understanding their individual needs and collaborating with the Senior Leadership Team to put appropriate plans in place with the individual at the heart of everything we do. The postholder will have the ability to demonstrate their commitment to the role and how they can support the trust in fostering collaboration ensuring the continual improvement of the quality of students' learning is at the top of the business agenda.

What the school offers its staff

Stourport High School & VIth Form College is on a journey of improvement, with a focus on:

• building a learning community.
• strong curriculum strategy.
• consistently good teaching.
• a culture of kindness and care.
• collaboration with our wider school community.

For further details of the post, please refer to the job description and person specification available.

Being part of Severn Academies Educational Trust enables collaboration with best practice across our schools. The Trust is committed to harnessing talent and developing its people and there may be opportunity to undertake further training and development in related disciplines. There may also be flexibility to work across other settings within the trust, for the right candidate.

Other benefits include:

• Generous Occupational Pension.
• Free confidential Employee Health and Well-being service including access to counselling support.
• Free confidential employee helpline 24/7.
• Incremental pay progression and cost of living increases in line with government policy.
• Flexible working arrangements to support colleagues with work-life balance.

The Stourport High School & VIth Form College are committed to safeguarding and promoting the welfare of children and young people and expect staff and volunteers to share this commitment. Safer recruitment practices and pre-employment checks will be undertaken before any appointment is confirmed. The post is subject to enhanced clearance by the Disclosure and Barring Service.

Please complete an application form via eteach.

Closing date: 9am – Monday 11 November 2024, with interviews being held shortly after.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Location: Colchester

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Location: Weston-super-Mare

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Location: Southend on Sea

The Role:

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we're looking for Care Coordinators who are as passionate about what they do as we are to join our growing team.

Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Registered Care Manager with recruitment, business development and ensuring we are always delivering the highest possible standard of care.

As a Care Coordinator you'll be responsible for:

• Supporting the Branch Care Manager by providing care and support to our customers and carers within the local community.
• Ensuring that customers receive the highest standards or care and support through effective allocation of staff.
• Completing direct observations and supervisions for your care teams within the correct timescales.
• Supporting the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
• Reassessing customers to ensure care plans are reflective of customer's needs and condition.
• Actively seeking new business opportunities and supporting the commercial growth of the branch.
• Ensuring that the highest levels of customer service are always provided.

About You

To be successful in this role you'll need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you'll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level. You'll also need to have a full UK driving licence and access to your own vehicle.

What's in it for you?

At Helping Hands, we recognise that running a branch is a lot of responsibility and we have an excellent support network to assist you with all things HR, Compliance and Business Development. You will have access to a wide range of benefits including:

• Career progression opportunities
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Support to complete nationally recognised qualifications
• Refer a friend scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

Location: Stoke-on-Trent

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Stoke.

The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment.

Start date: 14/10/2024
Pay rate: £12.97 per hour
Office Location: Royal Mail, Cooper House, Lakeside, Festival Way, Stoke on Trent, ST1 5RY
Temporary Contract: up to 12 weeks (with potential for this to be extended)
Hours: Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday, and 9am – 4pm Sunday (flexibility to work Saturdays is essential)

*Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*

Desirable qualities

You will need to be confident on the telephone and able to communicate with customers politely and effectively. Desirable qualities would include:

• A proven record in a fast-paced customer service environment.
• Quick, accurate typist with a high attention to detail.
• A proven record of delivering exceptional quality and meeting personal quality targets.
• An ability to deal with difficult complaints in a kind, supportive and professional manner.
• Excellent telephone manner and telephony experience with an ability to deal with colleagues at all levels essential.
• Must be computer literate and proficient in the use of email, spreadsheet and word processing software.
• Creative problem solver, owning the issue through to resolution.
• Proficiency with inputting specific datasets, must be accurate, concise and consistent.
• Able to make decisions involving money based on specific guidelines.
• Achieve first time resolution with quality telephony responses.

What experience/skillset do you need?

• A passion and commitment for delivering a great customer experience
• Ability to prioritise and manage workloads to timescales
• Flexible and innovative with ability to easily adapt to changing customer demands
• Enthusiastic and responsive - seeking a positive resolution for all customers
• Self-motivated. Able to work as part of a team or alone
• Ability to work under pressure and to deadlines
• Call centre/contact centre experience would be desirable but not essential
• A good level of spoken English and the ability to communicate clearly

Proud member of the Disability Confident employer scheme

If you would like to find out more information about this role, please see the attached job specification.