Total 48 Customer Service job vacancies in airth fk2 8jx

Job Advert

We are proud to have a workforce with values that promote human rights, social justice and professional integrity. We recognise the importance of diversity within our organisation that reflects the communities we serve.

An opportunity has arisen for an experienced family support worker to join Falkirk Council and lead on the delivery of a bespoke family support pilot developed collaboratively by Children’s and Place Services.

This post is to provide person centred family support to children and families who have lived in temporary accommodation for lengthy periods of time. The post holder will use the Outcome Star model to undertake assessment of need, helping families to identify and overcome the wider factors impacting on their ability to sustain a permanent tenancy.

A strength-based approach is essential in working alongside families to identify solutions in respect of their family life. Therefore, experience of supporting families in overcoming challenges with family relationships and routines, the impact of domestic abuse, emotional wellbeing and school attendance is desirable.

You will be based in the Temporary Accommodation Team to develop a strong understanding of the housing application system and support families in this process. They will also be required to work closely with key partners across social work, education, employment, and mental health services to support the development of stronger support networks for families. Strong communication skills and experience of working collaboratively with partners is essential.

This post is temporary until February 2026 and has been created to support Children’s and Place Services in its ongoing work to improve outcomes for children and families in the local area. Supervision and support with be provided on a regular basis.

The successful candidate will be required to maintain PVG scheme membership.

You should be mobile across the council area and show commitment to your continuous development.

We have a dynamic and forward-thinking workforce, who are committed to make a positive difference for people accessing services and living in our communities. Trauma informed, relationships and strengths based social work sits at the heart of our practice.

We promote a culture where all our people feel valued, included and able to be their best at work. This supports our mission to be recognised as a learning organisation promoting openness, creativity, and experimentation across the workforce.

We work hard to develop our staff and expose them to a wide range of opportunities. We encourage our workforce to acquire and share knowledge, information, and resources. We nurture innovation, including service co-design that’s shaped by lived experiences and we provide freedom to try new things, to risk failure and to learn from both mistakes, and promising and good practice.

When it comes to taking care of our employees, we are proud to offer:

• Supportive team structure
• Time for reflective supervision
• A culture where your voice matters and opportunities are available to shape how we work together as a team, service and across the Council and partnerships.
• Bespoke training and a range of career development opportunities
• Generous annual leave and mobile /flexible working supporting work life balance.
• Competitive salaries
• Local Government pension scheme and employee benefits and rewards scheme

For an informal discussion please contact Laura Lowrie laura.lowrie@falkirk.gov.uk or Joanna Stewart joanna.stewart@falkirk.gov.uk

Interview date will be 11th December 2024.

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Job Advert

Falkirk Council is inviting applications to undertake the role of Housing Support Assistant on a permanent basis delivering trauma-informed support to the residents of the Castings.

If you are keen to learn new skills in a challenging environment, gain valuable experience and make a difference to people’s lives then the Castings is for you. You will be working alongside an established team delivering person-centered support to vulnerable adults in a housing support service.

The Castings is beginning a magical transformation, and we are looking for enthusiastic individuals to be a part of this journey. Educated to, or working towards, SVQ Level 3 in Social Care or equivalent, you will be familiar with the SSSC codes of practice. You will also have a sound knowledge of the causes of homelessness as well as being acquainted with homeless legislation. You must have a working knowledge of the benefits system and welfare rights.

It's an exciting, challenging and rewarding time to become a Falkirk Council employee. We need motivated and talented people to join us on our journey to become the Council of the Future, one that is responsive, innovative, trusted, and ambitious.

You will work 15 hours per week. Shift Time 07:30 hrs. – 15:00 hrs & 14:45 hrs. – 22:15 hrs, Saturday & Sunday.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

For an informal discussion please contact Lesley Forbes on 01324 501905.

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Job Advert

We are looking for enthusiastic individuals with a passion for great customer service to join our team at the 5-star rated Helix Visitor Centre next to The Kelpies. As a customer service assistant, you will be the face of our business and will help provide a 5 star visitor experience for all visitors to The Helix. We are looking for individuals who display a positive attitude, are passionate, organised and can successfully work as part of a team. A strong willingness to learn is also critical.

As employee of Falkirk Council you would be entitled to the following:

• Generous annual leave entitlement
• Pension

If you are the successful candidate, you will be required to carry out a Disclosure Scotland check.

If you are interested in applying for this role, please fill in the form on My Job Scotland with as much detail as possible to allow us to get the best possible picture of who you are and what your experiences have been. Successful postholders will be subject to a basic disclosure check.

This is a casual contract and we were looking mainly for cover Monday to Friday, although weekend working is available.

If you have any questions about the role please contact Jonathan Reid on 01324 590600.

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Job Advert

Grahamston House is resource centre/care home for older individuals living with dementia and associated physical health conditions.

You will be responsible, as part of a team, for the provision of high-quality person-centred care for each individual. Have knowledge and experience of good care practice in meeting the needs of older people with dementia and those who are clinically frail.

The successful candidate will demonstrate skills in assessment, support planning and recording. You will hold excellent communication skills, be experienced in multidisciplinary working, demonstrate a flexible and positive approach to ensure the best outcomes for the individuals we support.

An SVQ 3 in Social Care is desirable and you must be able to register with the SSSC and qualify within the regulatory timescale of three years.

You will work 37 hrs hours a week, working on a rota/shift basis and includes working weekends.

This post is temporary until March 2025 due to service requirement.

If you are the successful candidate, you will be required to gain / maintain PVG scheme membership.

Proud member of the Disability Confident employer scheme

Join our Customer Service Team!

Pay - £11.44 per hour and after 12 weeks this will rise to £12.30 per hour.

• The role is full-time (37 hour per week).
• This role is office-based role in 60 York St, Glasgow, G2 8JX

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview.

There may be opportunities for hybrid working but subject to availability and performance standards.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Manpower UK is acting as an Employment Business in relation to this vacancy.

Support Worker

Calne, Wiltshire

Permanent, full time (37.5hpw)

Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan

Home, a place where you belong

Join us in this great and rewarding job, as our Support Worker (known Internally as Positive Behavioural Support Worker). You’ll join our team to provide person-centred and strengths-based support to our customer (let's call them J) and help them reach their full potential.

J has complex needs including autism and a learning disability. J is a super intelligent, gentle and calm young man who needs our dedicated and positive team to help him reach his full potential. J has sensory processing difficulties, is hypersensitive to sound and wears ear defenders to help him manage his sensitivity. When stressed or anxious, J can display behaviours that challenge us, and we need you to take the time to get to know him, and be caring, understanding, reassuring and positive.

As part of our team you'll help J overcome his barriers to help him lead a fulfilling and meaningful life and reach his true potential. You'll recognise his strengths and abilities and help him take the small steps at his pace, never losing sight of J's dreams and aspirations!

Typical day as a our Support Worker

• Helping J overcome barriers and help them lead a fulfilling and meaningful life and reach their true potential.


• Recognising their strengths and abilities and help them take the small steps at their pace, never losing sight of their dreams and aspirations!


• Supporting J using Positive Behavioural Support model to promote independence and social inclusion through person centred support.


• Monitoring our customers’ mental and physical health to identify any signs of deterioration and take positive risk management to their health and wellbeing.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You have

• Experience in a Complex Care setting, with a Level 2 Diploma in Adult Health & Social Care or are prepared to work towards it.


• Worked as a Support Worker, supporting people with complex needs, or behaviours of distress.


• A patient and calm approach, able to adapt your style to J's needs, as well as to the specific occasion and circumstances, even when they challenge us.


• Experience of positive risk management, ensuring the safety and wellbeing of customers and colleagues.


• Ideally got Makaton, but that’s not a deal breaker!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

You’ll join Deb, our Registered Manager who’s been with Home Group for over 8 years now and has a clinical background as a nurse. She’s a people-person caring for customers and colleagues alike. Deb also loves a house full of family at home and loves to cook for them all although they may not all appreciate her cooking! She’s also into football, theatre and travelling when she gets chance.

Job details

• You’ll work on a rota basis; 15 hour shifts between 7am and 10pm but this means plenty of days off!


• Able to use technology to update create and update support plans, communicate with colleagues and complete online learning.


• We’ll make sure you have a fantastic induction with ongoing learning and support.


• You’ll need an Enhanced DBS check to do this job, which we pay for.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our PBS Support Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk 

Proud member of the Disability Confident employer scheme

• RGN (Registered General Nurse) qualification with a focus on adult nursing and a valid UK NMC Pin
• Proven experience in a managerial or supervisory role within a nursing home setting
• In-depth knowledge of best practices in elderly care and relevant regulations
• Strong leadership and communication skills
• Ability to multitask, prioritize, and problem-solve effectively

• Company pension
• Employee discount
• On-site parking
• Discounted/free food

• Assist the Home Manager in overseeing the overall management of the nursing home
• Supervise and provide support to nursing and care staff
• Implement and maintain care plans in accordance with residents' needs
• Uphold compliance with all regulatory and organizational standards
• Contribute to the recruitment, training, and performance evaluation of staff
• Foster a positive and inclusive environment for residents, their families, and staff

Job Advert

Can you ‘MAKE IT HAPPEN’?

To support the Council’s drive to become Council of the Future we are now looking to appoint on a full time permanent basis a dynamic and enthusiastic Customer & Business Support Assistant who will enjoy working in an environment of continuous change and improvement.

You will be educated to SVQ level 2 or equivalent, with a positive ‘can do’ attitude, the drive to ‘make it happen’ in a busy working environment delivering a high-quality responsive Customer & Business support service across a diverse range of services.

Ideally you will possess strong written and oral communication skills, knowledge and experience of Microsoft Office, Call handling and data protection legislation requirements.

You must be able to work accurately to deadlines within a busy team ensuring excellent customer support to both internal and external customers.

This role will involve some element of hybrid working which will be a combination of home and office working but Service demands will dictate as/when hybrid working will be suitable for the post holder.

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Job Description

Falkirk Council’s Inclusion and Wellbeing service is seeking to recruit experienced Support for Learning Assistants who are highly skilled practitioners and committed to delivering the very best experiences for our children and young people.

The key policy document for Falkirk Schools is Learning to Achieve. This was co-created by head teachers, teachers, early year’s practitioners, support staff, parents/carers, pupils and other partners.

It sets out clearly our aims for all learners.

Successful applicants will:

• hold an appropriate qualification.
• have significant experience in supporting children and young people who a range of Social, Emotional and Behavioural needs.
• have experience in supporting pupils and young people diagnosed with ASD.
• be willing to work across the service to support both primary and secondary aged pupils.
• be already trained in Therapeutic Crisis Intervention Techniques or be willing to undertake the training.

Successful applicants who progress to the next stage of the recruitment process will be invited to attend:

• A formal interview, focussing on your knowledge of GIRFEC and social/emotional needs.
• A school visit.

You will work 30 hours per week on a term time basis.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership and approval by Disclosure Scotland.

Applicants are encouraged to be explicit in detailing their skills, experience and attributes that they can bring to this post.

Proud member of the Disability Confident employer scheme