Total 13 customer service job vacancies in Health / Beauty / Fitness category in Remote US California

- Responsible for managing Human Resource aspects of service operations, including hiring process, disciplinary action and Labor/Management relations. Responsible for resource management and distribution, assessing staffing levels and needs, space planning, and assessing equipment and technology needs along with corresponding requests for needed resources.
- Prepares performance plans and performance evaluations; recommendations for appointment, awards, advancements and ensuring new hires are properly vetted. Incumbent monitor's staff competencies and updates staff competency folders in accordance with all regulatory guidelines and identifying continuing education and training needs.
- Skillful in interpersonal relationships and conflict resolution. Complies with and ensures that Department of Veterans Affairs EEO guidelines are followed within the Service.
- Supervise, direct and manage a diverse MSA staff and is involved to on-the-job team problem solving; developing, implementing and evaluating improvements to work processes and identifying continuing training needs. Supports and is involved in teamwork and/or team building both within the incumbent's Service and other Services.
- Responsible for a full range of functions associated with the daily operation of the assigned clinic, ensuring that referrals for the section are processed, treatments are provided, and documentation is completed according to TJC, CARF and service policies.
- Provides advanced professional oversight and consultation to MSA staff and evaluates complex processes with great autonomy. Incumbent develops and implements new processes and provides guidance for MSA staff.
- Consults with medical staff through patient presentations, clinics and confer.
- Responsible to continually evaluate the success of ongoing improvement projects programs and recognizes the need for new programs. As the need for new programs is identified, the incumbent must develop and initiate new treatment programs which apply current research finding.
- Monitor's inventory, projects equipment and supply need for treatments and submits requests of those if indicated.
- Responsible safe operations of the clinic, ensuring the safe environment, the work area is secured, and equipment is clean.
- Possesses subject matter knowledge of the organization and Service in order to respond to requests, inquiries, problems, and to identify and communicate any discrepancies in scheduling or improperly completed orders. Incumbent must be able to follow extensive guides in form of instructions, manuals, regulations, and precedents that apply to the work. Incumbent uses own judgment in locating and selecting appropriate guidelines, policies, procedures, and other sources and adapts them according to the circumstances of the specific situation.
- Responsible for data collection and validation. He/she will ensure that encounter errors (e.g., open encounters) and appointment wait time errors are corrected timely. He/she will also ensure that consults are addressed by staff in a timely manner. This will include setting goals, assigning and reviewing work, setting deadlines, and taking corrective action when goals are not me

Work Schedule: Full Time 40 hours a week. Exact work schedule to be discussed during interview.
Financial Disclosure Report: Not required

This position is located at the Fort Yuma Service Unit, Winterhaven, California. The primary purpose of the position is to develop, implement and maintain a Compliance and Integrity program to prevent and detect violations and other misconduct, and to promote ethical conduct and a commitment to compliance with the law. The position provides support to health care management officials and/or coordinating health care operations. The incumbent reports to Deputy Quality Management Director.

• Coordinates and monitors activities of the Fort Yuma Service Unit's global healthcare compliance and integrity program. Provides guidance on incorporating compliance-related activities into the operations of the Service Unit.
• Assists with reviewing, updating, and formulating Service Unit policies and procedures regarding compliance-relate activities to ensure consistency among the various divisions. Is responsible for promoting extensive working relationships within and across the service unit lines and for planning, coordinating and implementing compliance functions.
• Assists with plans related to Quality Assurance (QA) and Risk Management (RM) programs. Performance of duties involves establishing criteria, assessing program effectiveness, investigating or analyzing a variety of conditions, problems, or questions, which affect a wide range of activities and stimulating responsive action toward the achievement of quality care.
• Conducts investigations of alleged violations of Healthcare law, standards of conduct, or any other system policies and procedures. Assists department supervisors to investigate problems, determine action, and prepare analysis and performance improvement plans.
• Collaborates with the compliance committee (or equivalent) to effectively incorporate the compliance program in the service unit committee organizational reporting structure. This requirement will also consist of appropriate information and reporting system so that the Service Unit Executive Committee may exercise timely and informed judgments concerning the Service Unit's compliance with the law.

The Chief of Operations Officer (COO) is located in the Operations Division, Fort Yuma Service Unit, Winterhaven CA. This position is tasked with providing leadership and management to ensure that the health center has effective people, operational controls, administrative and reporting procedures in place to effectively grow the organization and to ensure financial strength and operating efficiency. The position reports to the Chief Executive Officer.

• Participate in all Executive level team management functions, such as Governing Board, Tribal Councils, Tribal Health Committees, Tribal Elder Committees, and other assigned speaking engagements.
• Participates in the development and implementation of both long and short term policies and plans for the healthcare delivery system.
• Forecast funds needed for staffing, equipment, materials, supplies; monitor and approve expenditures; recommend adjustments as necessary.
• Assumes a leadership role in facilitating advice/guidance of personnel management policies for management of the health care system.
• Establishes and maintains effective working relations with other governmental agencies, education entities, Indian tribes served community at large, IHS employees and other health agencies.

Leadership in Nursing Informatics:

• Convene and lead groups of Subject Matter Experts (SME) in nursing and other healthcare disciplines to identify best practices and achieve consensus for standardization of workflow design and configuration in existing and new health information systems.
• Serve as liaison between the Office of Information Technology and select IHS Headquarters Offices and Divisions responsible for programmatic guidance of various disciplines including nursing, public health nursing, and community health aides/providers/representatives, to ensure that the data needs of these programs are considered in health information technology system selection and configuration.
• Serve as a recognized expert and liaison in the subject area of clinical informatics and serves in a professional manner in performance of duties between IHS, Tribal, and Urban (I/T/U) users, state, local healthcare organizations, external and internal stakeholders and software development staff.

• Conduct market research, independently and in collaboration with appropriate Office of Information Technology and Program colleagues, on products and systems that may be useful in improving care and outcomes for IHS facilities and patients.
• Evaluates and makes recommendations to support implementation and modification of planned or proposed software changes or administrative policies for clinical software.
• Utilize expertise and independent judgment to select and develop methods to meet long-term objectives for new healthcare software applications.

Major Duties:

• Initiates and distributes medical authorizations to determine patient eligibility.
• Assists in maintaining a tracking system for high cost case management.
• Keeping up to date pending and completed patient files, with documented status of all written and verbal transactions.
• Assists with reporting of Catastrophic Health Emergency Fund cases by obligating funds.
• Obtaining and compiling statistical data through computer data and provide findings to supervisor.

Leadership in Nursing Informatics:

• Convene and lead groups of Subject Matter Experts (SME) in nursing and other healthcare disciplines to identify best practices and achieve consensus for standardization of workflow design and configuration in existing and new health information systems.
• Serve as liaison between the Office of Information Technology and select IHS Headquarters Offices and Divisions responsible for programmatic guidance of various disciplines including nursing, public health nursing, and community health aides/providers/representatives, to ensure that the data needs of these programs are considered in health information technology system selection and configuration.
• Serve as a recognized expert and liaison in the subject area of clinical informatics and serves in a professional manner in performance of duties between IHS, Tribal, and Urban (I/T/U) users, state, local healthcare organizations, external and internal stakeholders and software development staff.

• Conduct market research, independently and in collaboration with appropriate Office of Information Technology and Program colleagues, on products and systems that may be useful in improving care and outcomes for IHS facilities and patients.
• Evaluates and makes recommendations to support implementation and modification of planned or proposed software changes or administrative policies for clinical software.
• Utilize expertise and independent judgment to select and develop methods to meet long-term objectives for new healthcare software applications.

**This position is being announced concurrently under Excepted Service Examining Plan/Merit Promotion Plan (ESEP/MPP) procedures. Please review vacancy announcement number IHS-25-PX-12596448-ESEP/MP; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Primary duties are providing oversight and subject matter expertise for healthcare information systems, which can include consultation with facilities throughout the area on supported systems. The oversight includes implementation, maintenance, training and technical support of supported healthcare information systems used in the hospital, ambulatory care and public health settings.
• Support functions and coordinate activities to support other supported systems that integrate with the electronic medical record system to include the master patient index, health information exchange, and personal health record.
• Lead clinical decision support coordination; configuration, implementation, change management and support adherence to all applicable policies, procedures, and standards.
• Deliver and oversee technical support for internal and external customers, providers, community organizations, and other stakeholders.
• Monitors and supports efforts of informatics workflows and processes.
• Plan, develop or acquire, implement, maintain, and evaluate health information systems that are integrated with existing information technology systems across the continuum of care, including clinical, consumer, and public health domains, while addressing security, privacy, and safety considerations.
• Build support and create alignment for informatics best practices; lead health informatics initiatives and innovation through collaboration and stakeholder engagement across organizations and systems.

**This position is being announced concurrently under Delegated Examining Plan (DE) procedures. Please review vacancy announcement number IHS-25-PX-12596444-DE; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Primary duties are providing oversight and subject matter expertise for healthcare information systems, which can include consultation with facilities throughout the area on supported systems. The oversight includes implementation, maintenance, training and technical support of supported healthcare information systems used in the hospital, ambulatory care and public health settings.
• Support functions and coordinate activities to support other supported systems that integrate with the electronic medical record system to include the master patient index, health information exchange, and personal health record.
• Lead clinical decision support coordination; configuration, implementation, change management and support adherence to all applicable policies, procedures, and standards.
• Deliver and oversee technical support for internal and external customers, providers, community organizations, and other stakeholders.
• Monitors and supports efforts of informatics workflows and processes.
• Plan, develop or acquire, implement, maintain, and evaluate health information systems that are integrated with existing information technology systems across the continuum of care, including clinical, consumer, and public health domains, while addressing security,privacy, and safety considerations.
• Build support and create alignment for informatics best practices; lead health informatics initiatives and innovation through collaboration and stakeholder engagement across organizations and systems.

Major Duties:

• Clinical liaison and resource for Purchase referred care for clarifying provider referrals/orders; assisting with one care coordination of ordering complex durable medical equipment and care managing unsourced patient/ referrals.
• Facilities communications with clinical staff ,and partners with the clinical care teams to ensure referrals are appropriately and timely; Team leader for Outpatient Case management and Purchase referral data base, ensures tracking process of referrals are appropriate and meet patient centered medical home guidelines.
• Co- manages patient care needs with outside agency case managers and/or social workers of hospitalized patients who use Purchase referred care as their primary care network.
• Manages and triages case management consult requests for al ambulatory clinics. Attends Purchase referred care team meetings and medical home strategic planning groups to provide updates regarding process improvements.

Major Duties:

• Clinical liaison and resource for Purchase referred care for clarifying provider referrals/orders; assisting with one care coordination of ordering complex durable medical equipment and care managing unsourced patient/ referrals.
• Facilities communications with clinical staff ,and partners with the clinical care teams to ensure referrals are appropriately and timely; Team leader for Outpatient Case management and Purchase referral data base, ensures tracking process of referrals are appropriate and meet patient centered medical home guidelines.
• Co- manages patient care needs with outside agency case managers and/or social workers of hospitalized patients who use Purchase referred care as their primary care network.
• Manages and triages case management consult requests for al ambulatory clinics. Attends Purchase referred care team meetings and medical home strategic planning groups to provide updates regarding process improvements.

• Plans, implements and evaluates a comprehensive environmental health program on assigned reservations that emphasizes safe water, solid and hazardous waste management, food protection, occupational health and safety, vector control, community injury prevention, healthy homes, and institutional health.
• Conducts comprehensive environmental health surveys of all IHS, and tribal facilities including; schools, head starts, day care centers, gaming facilities, health care, recreational facilities, Industrial operations and drug rehabilitation facilities on assigned reservations.
• Build tribal capacity to manage environmental health hazards in their community by assisting with the development of environmental health and occupational safety policies, procedures, regulations, employee training programs ad public education materials.
• Serves as a technical consultant to tribal program managers and leaders by assisting them with environmental health hazard identification and mitigation.
• Performs epidemiological and infection control investigations to identify environmental factors with the potential for transmission of disease.
• Serves as the Community Injury Prevention facilitator for assigned Tribes by assisting with the development of an interdisciplinary and epidemiological approach to reduce injuries.

• Plans, implements and evaluates a comprehensive environmental health program on assigned reservations that emphasizes safe water, solid and hazardous waste management, food protection, occupational health and safety, vector control, community injury prevention, healthy homes, and institutional health.
• Conducts comprehensive environmental health surveys of all IHS, and tribal facilities including; schools, head starts, day care centers, gaming facilities, health care, recreational facilities, Industrial operations and drug rehabilitation facilities on assigned reservations.
• Build tribal capacity to manage environmental health hazards in their community by assisting with the development of environmental health and occupational safety policies, procedures, regulations, employee training programs ad public education materials.
• Serves as a technical consultant to tribal program managers and leaders by assisting them with environmental health hazard identification and mitigation.
• Performs epidemiological and infection control investigations to identify environmental factors with the potential for transmission of disease.
• Serves as the Community Injury Prevention facilitator for assigned Tribes by assisting with the development of an interdisciplinary and epidemiological approach to reduce injuries.

• Participate with the District Manager and Deputy District Managers in the formulation of operational policies, procedures and programs including long-range goals and priorities for program activities within the assigned area.
• On an ongoing basis, determine the adequacy and accessibility of resources and information to enable subordinates to function together as part of a cohesive food safety team.
• Adjust work activities and schedules based on changing priorities.
• Oversee and coordinate review, implementation, and ongoing assessment of inspection and enforcement activities at meat, poultry, and egg products establishments in a defined geographic area.
• Identify public health or food safety issues, and direct activities of front line personnel to conduct inquiries or assessments, document findings, and take or recommend appropriate action.
• Supervise and coordinate the work activities of individuals or cross-functional teams of FSIS Food Inspectors, Consumer Safety Inspectors, Veterinary Medical Officers, and Consumer Safety Officers in an assigned area.
• Manage the workforce, conduct performance reviews, develop and mentor your team members, and address employee and labor relations issues.
• Provide leadership to employees relative to long and short-term tasks, duties and responsibilities.
• Utilize Agency information systems, reports, and analytical tools to oversee plant's compliance with HACCP and other regulatory requirements, and to ensure that inspection resources are appropriately focused on food safety priorities.
• Ensure proper implementation and maintenance of Agency sampling initiatives within your assigned area of responsibility.
• You will also review and render decisions on plant management appeals of in-plant level decisions and actions.