Total 19 job vacancies by QAD, Inc.

We are seeking an Application Support Specialist to join our QAD, Redzone team in India. Looking for A technologist who loves a fast-paced team environment, frequent customer communication, and solving customer problems.

Note: For the first six months, this role will require supporting EMEA hours, after which it will transition to a standard India shift. As we are a global organization, there may be times when flexibility with working hours is expected.

Role Overview:

• Provide patience, empathy, and a customer-centric approach to handling support requests.
• Provide timely and accurate troubleshooting for both hardware and software issues
• Interact with end-users via Google Meet, email, or chat to help resolve their technical issues
• Manage and record all technical issues and resolutions using Intercom.
• Take ownership of customer issues reported and see problems through to resolution
• Prioritize and manage many customers and issues at one time
• Apply troubleshooting techniques before escalating issues
• Monitor health of customer environments and proactively tackle issues
• Analyze records and logs to spot underlying trends and potential issues
• Work alongside Engineering team to learn and stay current on new technologies for the infrastructure
• Celebrate team-based goals for best-in-class SLA and CSAT metrics.

QAD is seeking a  Sr Software Engineer, Java with experience of building enterprise applications using Java and web-based technologies to join our growing team. You will be responsible for maintaining, designing, developing, testing, and deploying high-quality web applications using a combination of Java, Progress, and scripting languages. You will work closely with other developers, designers, and stakeholders to ensure that our applications meet user needs and business objectives.

What You’ll Do:

• Performs analysis to define requirements for modifications including new/affected programs, expected behavior, related document changes, and test scenarios.

• Performs maintenance and enhancement of new and/or existing software systems or product modules.

• Work with the QA team to ensure the quality of software delivered to our customers.

• Prepares program documentation of product components. 

• Provides support to services/ supports/ other R&D teams, solves customer issues as needed.

• Establishes technical proficiency in design, implementation, and unit testing and strives to increase application knowledge.

• Design and develop server-side components using Java, leveraging core concepts like OOP, multithreading, exception handling, and generics.

• Implement frontend user interfaces using HTML, CSS, and JavaScript frameworks like Angular or TypeScript.

• Facilitate communication between different components using RESTful web services.

• Manage and interact with databases like MariaDB, utilizing SQL queries for data manipulation and optimization techniques for improved performance.

• Participate in Agile development methodologies, attending Scrum meetings and delivering incremental updates through CI/CD pipelines.

• Mentors and facilitates the learning of junior software engineers. Maintain proficiency of team members in new product technologies by organizing formal and informal training

• Acts as a Backup if required in absence of the Team Lead. Collaborate with other team members to achieve project goals.

The Software Engineer I, Progress 4GL is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. 

The Software Engineer I who will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to establish appropriate action. Provides problem resolutions to the reported defects in the form of problem analysis, coding and testing as per Maintenance support procedures and practices. Build enhancements to existing QAD software products in line with the functional specifications provided.

What you’ll do:

• Examination and fixing of assigned customer incidents related to QAD core products post-training

• Translate high-level business analysis into physical code. Maintain defined quality standards and procedures

• Write Unit and System test plans/specifications and perform testing

• Code review (self & peer) to ensure conformance to quality standards and specifications

• Analyze, design develops, test, troubleshoot and debug enhancements to the product

• Participate in the Patch Release activities

We are seeking a highly motivated and experienced Technical Product Owner to join our dynamic team. The role is responsible for analyzing and defining business needs and assists in testing and implementation of QAD software. Provides the functional and business expertise to assist in identifying, evaluating and developing new QAD solutions or enhancements to existing products. Works between Product Management and Engineering teams to resolve issues and acts as an expert in his or her areas of product responsibilities, and strives to complete innovative cost effective solutions to solve complex business process issues.  This role may manage Product Owner teams.

Note: The person will need to work in EMEA shift starting 2 pm IST to 11 pm IST

Key Responsibilities:

• This role functions as the owner of the product enhancement / investment process. This entails a number of sub processes including:  Independently analyzing business needs, defining, and creating business software use cases and granular user personas and stories in conjunction with Product Managers.
• Research and update of the solution defined use cases / user scenarios in collaboration with other POs across the business flow (not limited to a single function).
• Own the creation of use cases and create user stories for sprint or more granular development and testing.
• Collaborate with engineering teams  on scrum development activities.
• Collaborate on initial screen designs with UX agent/s. Provide guidelines to QA's to direct their testing strategy and approve tested product increments.
• Business overview validation of completed solutions working with Engineering teams.
• Executing solution components and completed sprints, release based on use cases and business expectations.
• Ability to demo solutions to product managers, customers and business experts.
• Contribute to and lead team members through all implementation efforts, including design, build, test, documentation and go-live activities.
• Provide and share expertise with other Product Owners, Product Managers and Scrum teams to develop effective QAD solutions.
• Recommend business process changes based on best business practices with our software.
• Conduct operational readiness activities in support of release and new product launches including but not limited to assisting in the development and delivery of product documentation and training materials as a Subject Matter Expert (SME).
• Work closely with Business Consulting, Services and Service Delivery on implementations and issue resolution for co-development or proof of concept (POC) customers or early adopting clients as approved by the Chief Product Officer or the appropriate Pillar Product Management Director.
• Continuously learn and improve product ownership within Platform Product Management team

QAD is looking to hire a Technical Product Manager - SaaS for our Engineering team. The person will Direct a comprehensive product strategy from product conception and definition through end of life. Functions as a central resource with design, manufacturing, quality, test, marketing and distribution as the product(s) move through their lifecycle. Directs those involved in the design, modification and evaluation of all phases of a specific product or group of products. Formulates and executes long-term plans for cost/profit control. Promotes use of new technologies and industry-leading trends. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

You will be directly involved in leading the QAD transformation into a SaaS product company as we deliver QAD software products in public cloud.  Our next generation platform enables customer consumption of the QAD product portfolio in the form of software services.  This new delivery model requires a modern next generation public cloud based platform managed and operated by the QAD cloud operations team.  

Your role will take the lead in developing an outside-in definition of "the what" for end to end customer experience for facing capabilities and entitlements of the QAD SaaS offers.  You will be the subject matter expert responsible for understanding “what” (availability service level agreement (SLA), infrastructure capacity, resiliency, elasticity, and support levels) cloud ERP competitors entitle in  their SaaS solutions (what comprises standard offer, premium offer, and optional services).   Your ability to collaborate and prioritize feature roadmaps with your peers will be crucial to success.

DUTIES AND AREAS OF RESPONSIBILITY:

• Technical product manager/owner charged with  facilitating  the enablement and maintenance of QAD products for a SaaS delivery model.
• Gather market and competitor SaaS offer entitlement requirements  and define QAD SaaS delivery requirements from customers (internal or end user customers). Collaborate with Architects, Engineers and Analysts to define customer requirements.
• Conduct analysis for project resources required to profitably develop and launch new software products into the QAD public cloud SaaS environments, as well as  enhancements to current products, using established procedures.
• Develop business case analysis for SaaS requirements including operating efficiency improvements to positively impact QAD SaaS delivery profitability. Responsible for project risk analysis and management.
• Report high level progress of projects and facilitate activities that lead to the successful launch of products.
• Remain abreast of current technical progress to ensure the company's products remain marketable and competitive.

We are seeking a skilled and experienced Network Systems Engineer to join our dynamic IT team. The ideal candidate will have a solid background in network administration, with a focus on Data center network , global WAN , Firewall administration and cloud technologies, network protocols, and security best practices.

• Fully support, configure, maintain, and upgrade global network and Security devices.

• Resolve issues reported by customers and monitor the support queue in the ITSM tool

• Incident/Problem/Change/Service Request/Configuration Management

• should demonstrate collaboration with other teams in the organization for resolving issues

• Hands-on experience in network routing and firewall technologies.

• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.Well-versed with cloud technologies

• Great at organizing, prioritizing, and multitasking.Excellent problem-solving and analytical skills.

• should be able to work in a Global customer support culture.must be fluent in written and spoken English

• should be able to work in a Multi-vendor / Global Datacenter environment. Must be flexible to work outside of business hours as per business requirements.

As a Technical Writer at QAD, you will plan, write, research and publish new and updated user documentation, including online help, user guides, technical and reference guides, release notes and  web pages.

What You’ll Do:

• Create, develop, plan, write, and edit operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication
• Conduct interviews with various users and technical staff to gather data for documentation
• Research and translate technical information into manuals and/or web-based documents for non-technical and technical users.
• Produce documentation that conforms to quality assurance standards

We are seeking Associate Network Administrator to join our dynamic IT team. The ideal candidate will have a solid background in network concepts, with a focus on Data center network , global WAN , Firewall administration and cloud technologies ,network protocols, and security best practices.

What you’ll do:

• Fully monitor and support global network and Security devices.
• Resolve issues reported by customers and monitor the support queue in the ITSM tool
• Should know Incident/Problem/Change/Service Request/Configuration Management concepts
• should demonstrate collaboration with other teams in the organization for resolving issues
• Hands-on experience in network routing and firewall technologies ( beginner level )
• Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.The knowledge on cloud technologies will be plusGreat at organizing, prioritizing, and multitasking.Excellent problem-solving and analytical skills.
• should be able to work in a Global customer support culture.must be fluent in written and spoken English
• should be able to work in a Multi-vendor / Global Datacenter environment.Must be flexible to work outside of business hours as per business requirements.

QAD is delighted to announce a new position in its Quality Group team of a Senior Quality Assurance Engineer.  The position is based in India.  The Quality Group is the technological core of quality processes within Research and Development here at QAD. QADs testing tools and initiatives are designed within the Quality Group and are utilized by QAs across the globe. Your role within the Quality Group will revolve around the composition of new and exciting automation and technology approaches, and utilizing your initiative to maximize the potential of quality processes within Research and Development.

The Quality Group also plays a central part in the wider testing process - actively coordinating System, Integration and Group Test efforts to ensure the highest possible quality output.

QAD has recently moved to a Virtual First working policy.  The successful applicant will work closely with both Irish colleagues and colleagues around the world. 

We need an energetic candidate who wants to grow their career through experience and taking ownership of new initiatives. 

What you’ll do:

The candidate will work in a team to undertake a variety of tasks central to the overall quality and company wide testing strategy within QAD. These include:

• Demonstrated experience in designing and building test automation frameworks for service and UI based testing. Technical skills - ability to execute, maintain and develop automation scripts in Selenium, TestComplete and jMeter

• Knowledge of Software Development Process and Testing life cycle. 

• Expertise in developing test automation suites for microservice based applications that use cloud technologies such as containers, kubernetes, kafka is highly desired.

• Self starter - managing workload in an agile environment 

• Identifying, reporting, retesting, and tracking product defects to closure. Interfacing with Quality Group members and other quality analysts, as needed.

• Strong analytical skills and excellent attention to detail.

• Good problem solving skills - keen to produce solutions to challenges that will support the overall quality effort across QAD. 

• Good Communication skills - Need to communicate closely with project team QA’s to understand requirements and to communicate solutions as needed

• Identifying and clearly communicating potential project issues.

• Applying automated scripts to work with our Continuous Automated Test Solution (CATS) strategy.

• Ensuring that automated tests are integrated into the CI/CD pipeline for efficient testing and deployment processes. 

• Ensuring all training material is up to date and reviewing and updating Confluence pages where necessary.

• Data entry where required for our test enhancement database.

• Any other tasks as requested from the project manager. 

We are seeking a skilled and experienced Network Systems Engineer to join our dynamic IT team. The ideal candidate will have a solid background in network administration, with a focus on Data center network , global WAN , Firewall administration and cloud technologies ,network protocols, and security best practices.

What you’ll do:

• Fully support, configure, maintain, and upgrade global network and Security devices.
• Resolve issues reported by customers and monitor the support queue in the ITSM tool
• Incident/Problem/Change/Service Request/Configuration Management
• should demonstrate collaboration with other teams in the organization for resolving issues
• Hands-on experience in network routing and firewall technologies.
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.Well-versed with cloud technologies
• Great at organizing, prioritizing, and multitasking.Excellent problem-solving and analytical skills.
• should be able to work in a Global customer support culture.must be fluent in written and spoken English
• should be able to work in a Multi-vendor / Global Datacenter environment.Must be flexible to work outside of business hours as per business requirements.

Provides software support via telephone and internet-based inquiries from customers and partners regarding QAD products. Analyzes problems within QAD’s software applications and recommends solutions to customer’s questions following QAD Development and Support quality processes, standards and tool sets.  Maintains log of problems and analysis steps including creation and review of reusable solutions, which are posted to QAD’s website for global reuse by customers and partners. Uses demonstrated knowledge to handle slightly complex issues. Consults with the team lead, peers and the global Support team to determine best solutions. This role is in a structured teaming environment, requiring continued learning and practice of existing product knowledge to maximize preparedness for any new issue. 

Note: Please be aware that this position entails providing support during EMEA shifts (from 12 pm IST to 9 pm IST). Additionally, during the training period, employees will need to work night shifts for a few months.

Responsibilities:

• Following defined procedures and practices, handle incoming software issues from customers and partners via telephone and web chat. Resolve support incidents in accordance with Service Level Agreements. Work on problems of moderate to complex scope where analysis of situations or data requires a review of a variety of factors. 

• Formulate reusable solutions to new, unique issues, or enhance existing solutions following solution-centered support methodologies. Efficiently search and maintain QAD Knowledgebase solutions to customer issues that are reported

• Analyze, test and solve problems, advising customers of potential solutions; escalate issues as needed. Demonstrate key competencies at the desired levels as defined for this position.

• Document in detail, all analyses and correspondences throughout the issue resolution process; provide proactive status updates to customers

• Assist team members (locally, globally and across teams).

The Sr. Software Engineer, Progress 4GL is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. 

As a Sr. Software Engineer you Work closely with stakeholders to ensure the sound development of QAD’s software solutions and is expected to facilitate resolution of challenges that arise during development.  You will prepare technical documentation and perform unit testing. Under minimal supervision, you will perform professional software engineering functions outlined below.  Complex design and programming functions are performed independently. Routinely you serve as a mentor to junior software engineers.   

This position is integral to the software engineering process and is expected to be able to take a leadership role within an R&D scrum team.  

What you’ll do:

• As a senior scrum team member, performs maintenance and enhancement of new and/or existing software systems or apps, on QAD supported platforms and technologies.  Interprets and applies QAD development standards to all team developments.
• Leads analysis and grooming to define technical, business and customer requirements including affected programs, expected behavior, related document changes, and test scenarios.
• Prepares program documentation of product components. Assists in the development of user guides, install guides and knowledge base.
• Resolves and works on issues across the scrum team.  Perform debugging as necessary.  Effectively monitors and takes action to ensure coordination and effectiveness of all components and activities and decides on issues requiring escalation.
• Mentors and facilitates the learning of junior software engineers.

QAD is seeking a  Principal Software Engineer, Java with experience of building enterprise applications using Java and web-based technologies to join our growing team. You will be responsible for maintaining, designing, developing, testing, and deploying high-quality web applications using a combination of Java, Progress, and scripting languages. You will work closely with other developers, designers, and stakeholders to ensure that our applications meet user needs and business objectives.

What You’ll Do:

• Performs analysis to define requirements for modifications including new/affected programs, expected behavior, related document changes, and test scenarios.

• Performs maintenance and enhancement of new and/or existing software systems or product modules.

• Work with the QA team to ensure the quality of software delivered to our customers.

• Prepares program documentation of product components. 

• Provides support to services/ supports/ other R&D teams, solves customer issues as needed.

• Establishes technical proficiency in design, implementation, and unit testing and strives to increase application knowledge.

• Design and develop server-side components using Java, leveraging core concepts like OOP, multithreading, exception handling, and generics.

• Implement frontend user interfaces using HTML, CSS, and JavaScript frameworks like Angular or TypeScript.

• Facilitate communication between different components using RESTful web services.

• Manage and interact with databases like MariaDB, utilizing SQL queries for data manipulation and optimization techniques for improved performance.

• Participate in Agile development methodologies, attending Scrum meetings and delivering incremental updates through CI/CD pipelines.

• Mentors and facilitates the learning of junior software engineers. Maintain proficiency of team members in new product technologies by organizing formal and informal training

• Acts as a Backup if required in absence of the Team Lead. Collaborate with other team members to achieve project goals.

QAD GTTE is building a next gen compliance solution, which will be offered as Saas and also integrate seamlessly with other QAD products. We seek a backend engineer with strong background in Java and AWS, and some familiarity with Angular for frontend development.

What you’ll do:

• Design and implement trade compliance solutions in Java with with Spring framework
• Integrate Oauth2 in existing APIs. Enhance REST API performance to make them secure, responsive and scalable
• Maintain and improve reliability by leveraging Docker for containerization and AWS services like Lambda, RDS, and ECS for robust infrastructure
• Maintain AWS infrastructure as code (familiarity with some IaC tool like Terraform, Ansible, Serverless is helpful)
• Design database schema and optimize queries
• Collaborate team to maintain and debug existing compliance content solutions
• Must be familiar with basic linux commands, git and aws
• Some familiarity and experience with Angular is nice to have

As an Associate Technical Analyst (Digital Commerce), you will be responsible for administrative support of all Linux hosted in the QAD Cloud infrastructure and for level 1 support of infrastructure related incidents. You will be closely working with the system administration team who is responsible for maintaining and monitoring hosted servers in accordance with established policies, procedures and service level agreements. This role offers significant growth and learning opportunities, collaborating with a talented team committed to innovation and advancing the company.

As a 24x7x365 organization, work on different shifts including night shifts, work on holidays and on-call responsibilities are required.

Note: The role will require the person to support in night shifts ( 6 pm IST to 3 am IST)

What You’ll Do:

• Respond to and resolve infrastructure related incidents. Handle operating system and active directory user changes and creation.
• Responsible for Linux printer configuration changes and creation. Escalate issues as required to Team Lead/Manager.
• Monitor server and system availability using internal monitoring systems and tools. Troubleshoot basic operating system and hardware errors with assistance from vendors as needed. Secure the operating systems and maintain standards based on standard operating procedures.
• OS Based Script Management. Maintaining system configuration documentation, including run books, software installation instructions, operating system installation and system configuration sheets.
• The primary role will be to work with our existing eCommerce customers and assist with their day to day needs.
• You will be communicating with customers and doing requirement gathering and problem solving. 
• You will be responsible for supporting existing Webjaguar customers with the daily support requests that we receive.
• Your role is to be on top of your support tickets and to communicate clearly with the different team members if assistance is needed.
• Creating exceptional customer satisfaction by applying quality service and concepts that reduce customer effort and drive customer loyalty. Make problem resolution for our customers effortless.
• Other duties as assigned

Continual Improvement and Key Personal Skills Required

• Leveraging artificial intelligence based technology to enhance the customer support experience.
• Excellent communication and effective writing skills
• Ability work under stress if and when needed
• Ability to work in Pacific time zone at least 2 to 3 days a week
• Proactive, Accountable and Dependable
• Capable of working with teams
• Interpersonal Skills
• Ability to be a self-starter