Total 57 job vacancies by QAD, Inc.

As a Graduate Trainee - Accounting, you will work closely with the finance and accounting team to support various accounting tasks while gaining hands-on experience. This role is ideal for recent graduates looking to build a career in accounting and finance. You will receive training and mentorship, and there may be opportunities to work towards professional accounting qualifications.

This position offers a hybrid work model, requiring two days in our Mumbai office and three days of remote work. Only candidates based in Mumbai are eligible for consideration.

What you will do:

• Assist with maintaining and reconciling the general ledger.

• Help with journal entries, accruals, and prepayments.

• Support in month-end and year-end closing processes

• Assist in the preparation of monthly management accounts.

• Support the production of year-end financial statements and reports.

• Participate in variance analysis and provide insights to management.

• Assist with internal and external audits.

• Help ensure compliance with financial policies, regulations, and standards.

• Use accounting software to input, manage, and report financial data.

• Assist in the automation of financial processes where possible.

We are seeking an Application Support Specialist to join our QAD, Redzone team in India. Looking for A technologist who loves a fast-paced team environment, frequent customer communication, and solving customer problems.

Note: For the first six months, this role will require supporting EMEA hours, after which it will transition to a standard India shift. As we are a global organization, there may be times when flexibility with working hours is expected.

Role Overview:

• Provide patience, empathy, and a customer-centric approach to handling support requests.
• Provide timely and accurate troubleshooting for both hardware and software issues
• Interact with end-users via Google Meet, email, or chat to help resolve their technical issues
• Manage and record all technical issues and resolutions using Intercom.
• Take ownership of customer issues reported and see problems through to resolution
• Prioritize and manage many customers and issues at one time
• Apply troubleshooting techniques before escalating issues
• Monitor health of customer environments and proactively tackle issues
• Analyze records and logs to spot underlying trends and potential issues
• Work alongside Engineering team to learn and stay current on new technologies for the infrastructure
• Celebrate team-based goals for best-in-class SLA and CSAT metrics.

QAD is seeking a  Sr Software Engineer, Java with experience of building enterprise applications using Java and web-based technologies to join our growing team. You will be responsible for maintaining, designing, developing, testing, and deploying high-quality web applications using a combination of Java, Progress, and scripting languages. You will work closely with other developers, designers, and stakeholders to ensure that our applications meet user needs and business objectives.

What You’ll Do:

• Performs analysis to define requirements for modifications including new/affected programs, expected behavior, related document changes, and test scenarios.

• Performs maintenance and enhancement of new and/or existing software systems or product modules.

• Work with the QA team to ensure the quality of software delivered to our customers.

• Prepares program documentation of product components. 

• Provides support to services/ supports/ other R&D teams, solves customer issues as needed.

• Establishes technical proficiency in design, implementation, and unit testing and strives to increase application knowledge.

• Design and develop server-side components using Java, leveraging core concepts like OOP, multithreading, exception handling, and generics.

• Implement frontend user interfaces using HTML, CSS, and JavaScript frameworks like Angular or TypeScript.

• Facilitate communication between different components using RESTful web services.

• Manage and interact with databases like MariaDB, utilizing SQL queries for data manipulation and optimization techniques for improved performance.

• Participate in Agile development methodologies, attending Scrum meetings and delivering incremental updates through CI/CD pipelines.

• Mentors and facilitates the learning of junior software engineers. Maintain proficiency of team members in new product technologies by organizing formal and informal training

• Acts as a Backup if required in absence of the Team Lead. Collaborate with other team members to achieve project goals.

This hands-on role entails managing a Support team for a designated territory and handling/closing customer calls. It involves determining the priority, resources, and resolution plan needed to effectively resolve all issues. The role ensures adequate staffing, training, tools, processes, and procedures are in place to address incoming customer support challenges and shares responsibility for global Support productivity. It aims to drive tactics that consistently enhance customer service within the region, providing the team with a vision of the customer service objectives characteristic of a best-practice Learning & Support Organization. Additionally, the role includes providing technical support for the Contact Centre, handling both written and internet-based inquiries from QAD customers and partners about company products. It requires analyzing issues with non-functioning software applications to identify problem areas and recommend corrective actions. The role also involves recommending solutions to customer application questions and maintaining a log of problems and analysis steps. This includes the creation and review of reusable solutions, which are posted on QAD's website for global access by customers and partners, ensuring that recurring problems can be communicated to Product Development. Furthermore, the role includes managing the enforcement of Global Support processes.

Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to work the third shift ( 6.30 pm IST to 3.30 am IST), along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role.
 

Shift Timings: 6.30 pm to 3.30 am IST

Work Module: Remote (WFH)

 Role and key deliverables:

• Monitor the state of customer satisfaction; work directly with clients when situations are complex and/or politically sensitive.

• Provide leadership for direct reports (i.e., hire, train, appraise, reward, motivate, discipline, recommend termination as necessary, perform career planning).

• Ensure quality and customer satisfaction targets are met.

• Receive incoming software issues from QAD customers and partners to  provide top-notch customer service utilizing QAD Customer Support toolsets

The Software Engineer I, Progress 4GL is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. 

The Software Engineer I who will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to establish appropriate action. Provides problem resolutions to the reported defects in the form of problem analysis, coding and testing as per Maintenance support procedures and practices. Build enhancements to existing QAD software products in line with the functional specifications provided.

What you’ll do:

• Examination and fixing of assigned customer incidents related to QAD core products post-training

• Translate high-level business analysis into physical code. Maintain defined quality standards and procedures

• Write Unit and System test plans/specifications and perform testing

• Code review (self & peer) to ensure conformance to quality standards and specifications

• Analyze, design develops, test, troubleshoot and debug enhancements to the product

• Participate in the Patch Release activities

We are seeking a skilled Senior DevOps Engineer to join our global and fully remote DevOps team. The ideal candidate will join our existing DevOps team within the QAD Engineering division.

The DevOps team is responsible for designing, implementing, and maintaining our infrastructure and application deployment toolset, as well as being DevOps evangelists for QAD. The DevOps team works closely with our development, cloud operations, technical quality and observability teams to streamline our release, deployment and cloud operations processes.

What you’ll do:

• Design, implement and continually improve product release automation for QAD applications.
• Build and maintain the continuous integration and continuous delivery (CI/CD) pipelines for QAD products.
• Drive enthusiasm and promote adoption of the principles and philosophy of the DevOps methodology across all engineering and operations teams.
• Mentor and share best practices and new technologies across the organization, including automation, continuous integration, continuous delivery, and monitoring.
• ​​Continuously improve our DevOps processes and practices to optimize efficiency and reduce downtime.
• Work with the development teams to define and implement automated build and testing strategies.
• Design, implement, and maintain our infrastructure as code (using Terraform) and Gitlab pipelines to enable efficient release, deployment and management of QAD’s products.
• Utilize Helm to manage Kubernetes applications and facilitate deployment orchestration.
• Implement and maintain ArgoCD for continuous delivery of applications to Kubernetes clusters.
• Collaborate with development teams to optimize application performance, scalability, and reliability in production environments.
• Collaborate with our Observability and Cloud Operations team to monitor and maintain the health of our infrastructure, ensuring high availability and performance.
• Stay up-to-date with industry trends, best practices, and emerging technologies in DevOps and cloud computing.

We are seeking a highly motivated and experienced Technical Product Owner to join our dynamic team. The role is responsible for analyzing and defining business needs and assists in testing and implementation of QAD software. Provides the functional and business expertise to assist in identifying, evaluating and developing new QAD solutions or enhancements to existing products. Works between Product Management and Engineering teams to resolve issues and acts as an expert in his or her areas of product responsibilities, and strives to complete innovative cost effective solutions to solve complex business process issues.  This role may manage Product Owner teams.

Note: The person will need to work in EMEA shift starting 2 pm IST to 11 pm IST

Key Responsibilities:

• This role functions as the owner of the product enhancement / investment process. This entails a number of sub processes including:  Independently analyzing business needs, defining, and creating business software use cases and granular user personas and stories in conjunction with Product Managers.
• Research and update of the solution defined use cases / user scenarios in collaboration with other POs across the business flow (not limited to a single function).
• Own the creation of use cases and create user stories for sprint or more granular development and testing.
• Collaborate with engineering teams  on scrum development activities.
• Collaborate on initial screen designs with UX agent/s. Provide guidelines to QA's to direct their testing strategy and approve tested product increments.
• Business overview validation of completed solutions working with Engineering teams.
• Executing solution components and completed sprints, release based on use cases and business expectations.
• Ability to demo solutions to product managers, customers and business experts.
• Contribute to and lead team members through all implementation efforts, including design, build, test, documentation and go-live activities.
• Provide and share expertise with other Product Owners, Product Managers and Scrum teams to develop effective QAD solutions.
• Recommend business process changes based on best business practices with our software.
• Conduct operational readiness activities in support of release and new product launches including but not limited to assisting in the development and delivery of product documentation and training materials as a Subject Matter Expert (SME).
• Work closely with Business Consulting, Services and Service Delivery on implementations and issue resolution for co-development or proof of concept (POC) customers or early adopting clients as approved by the Chief Product Officer or the appropriate Pillar Product Management Director.
• Continuously learn and improve product ownership within Platform Product Management team

The Functional Analyst position is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. You will be directly interacting with QAD customers through telephone and internet-based platforms, addressing inquiries related to QAD products. In this role, you are tasked with analyzing problems within QAD’s software applications, providing expert solutions, and adhering to the company’s strict quality processes, standards, and toolsets.

As a Functional Analyst, your responsibilities include maintaining a detailed log of problems and the steps taken for analysis. This rigorous documentation is essential as it aids in the creation and review of reusable solutions, subsequently posted on QAD’s website for global use by customers and partners. You will be expected to handle moderately complex issues, using your demonstrated knowledge and problem-solving skills. Collaborating with the team lead, peers, and the global Support team is crucial to determine the most effective solutions and maintain a high-quality support experience.

Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, initially focused on the American time zones, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role.

In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Support Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization

Note: The role will require the person to support in American shifts ( 10 pm IST to 7 am IST ) with weekend support when required.
 

DUTIES AND AREAS OF RESPONSIBILITY:

Incident Handling: 

• Address incoming software issues from customers and partners through telephone and CRM. 
• Work on problems of moderate complexity, requiring analysis of various factors. This includes formulating and enhancing reusable solutions to new and unique issues using solution-centered support methodologies (Analyze, test, and solve problems).
• Escalate issues as necessary, ensuring timely and effective resolution.
• Ensure that support incidents are resolved in line with established Service Level Agreements.

Documentation and Communication:

• Document all analyses and correspondences meticulously throughout the issue resolution process. Provide proactive status updates to customers, maintaining transparency and trust.

Knowledge Base Maintenance:

• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.

Team Assistance:

• Assist team members both locally and globally, fostering a collaborative work environment. This includes cross-team collaboration to enhance the overall effectiveness of our support services.

Continuous Learning and Adaptation:

• Engage in ongoing learning and practice of existing product knowledge. This is vital to stay prepared and responsive to new and evolving issues in a dynamic technological environment.

QAD is looking for an Accounting Analyst (Accountant), an enthusiastic individual with an interest in accounting and a proven experience of some accounting areas. This position will report to the Global Shared Services Accounting Manager.

Note: The role will be on a hybrid model and will require the employee to work from our Mumbai office (Goregaon) 2-3 days a week. 

This position will require:

• Strong analytical skills 

• Experience across some accounting processes (e.g. Banking, Prepayments, Accruals, Leases, Reviews)

• Ability to drive continuous improvement in the process and wider finance function while achieving your own goals

• Excellent system and automation skillset (Excel, Smartsheet, Google Suite)

• Ability to manage multiple tasks with strict deadlines in a fast-paced environment  

• Strong written and verbal communication skills, particularly the ability to communicate clearly in emails

• Excellent attention-to-detail 

• Strong customer service mindset

DUTIES AND AREAS OF RESPONSIBILITY:

1. Process transactions across multiple aspects of global accounting including: Fixed assets, Cash and Investments, Prepayments, Accruals, Leases etc. 
2. This will include end to end process ownership: data gathering, journals posting, reconciliation preparation, and liaison with the stakeholders, as required.
3. Ensure the process documentation and process notes are up to date.
4. Ensure service level agreements (SLA's) standards are met or exceeded.  Timeliness and the quality of the SSC GL output, among other SLA’s will be monitored to ensure standard end-to-end business processes are followed.
5. Assistance in issue resolution and liaison with relevant stakeholders to ensure the root cause is determined and learning is incorporated into the process.
6. Contribute and/or drive various Global initiatives and projects focused on the resolution of regulatory challenges or supporting strategic objectives. 
7. Other duties  May include system administration related duties, special projects, assisting in system implementations, reporting and analytics, data migration from acquired companies, etc. 

The Cloud CI/CD Engineer will be responsible for the design, development, and implementation of CI/CD pipelines supporting automation application deployment in both public and private clouds.  Ensure an “Automate first” culture that builds in optimization and automation opportunities from the onset and accelerates adoption and rollout plans in the existing infrastructure. Responsibilities also include development & rollout of automated servers and application provisioning routines to perform headless installation of QAD application and third Party software across both Public and Private Clouds. The Cloud CI/CD Engineer will be embedded in product development and release cycles to ensure representation of an operational view of the product including Consistency/Standards, Security, Availability/Uptime, Scalability/Performance, Ease of Maintenance, Business Continuity, & Cost of Ownership.

Responsibilities:

• Design & Develop Infrastructure as Code (IaC) automation through DevOps pipelines.  Provision and Manage Git Source Control Management (SCM).
• Develop, Test, & Rollout automated application provisioning routines to perform headless installation of QAD application and third Party software.  This includes development, documentation, and training for scripts & routines to deploy QAD ERP software, QAD Divisional software, and 3rd Party software.
• Troubleshoot, maintain, and improve upon new and existing CI/CD implementations

• Evaluate and recommend potential new and/or improved technologies to help facilitate IaC execution and efficiency

We are seeking a highly motivated and experienced R&D Product Owner to join our dynamic team. In this role, you will be responsible for leading and driving the research and development efforts for our Customer management products. As a Product Owner, you will be a crucial link between the business stakeholders, R&D teams, and technical development teams, ensuring that our Customer management solutions are innovative, competitive, and meet the evolving needs of our clients.

Key Responsibilities:

1. Product Vision: Work closely with Product Management to develop and maintain a clear product vision, strategy, and roadmap for our Customer management products. This includes understanding market trends, client feedback, and technology advancements.

2. Requirements Gathering: Collaborate with stakeholders to gather and prioritize product requirements, ensuring alignment with business objectives and client needs.

3. R&D Alignment: Collaborate and work closely with cross-functional teams to ensure on-time and on-budget delivery of product features and enhancements.

4. Feature Definition: Create detailed feature specifications, user stories, and acceptance criteria, ensuring a clear understanding of the desired outcomes for development teams.

5. Prioritization: Prioritize product features based on business value, client impact, and technical feasibility.

6. Iteration Planning: Participate in Agile development processes, define sprint goals, and ensure the team's work aligns with the product roadmap.

7. Product Testing: Collaborate with quality assurance and testing teams to ensure product quality, and conduct user acceptance testing.

8. Market and Competitive Analysis: Continuously monitor the asset management market and competitive landscape to identify opportunities for product improvement and innovation.

9. User Experience (UX): Work with UX/UI designers to create user-friendly and visually appealing interfaces, considering user needs and feedback.

10. Stakeholder Communication: Maintain open and transparent communication with stakeholders, ensuring that they are informed about the product's progress and any potential issues.

11. Product Launch: Plan and execute product launches, including go-to-market strategies, user training, and documentation.

12. Product Performance Tracking: Establish and monitor key performance indicators (KPIs) to assess the product's success and make data-driven decisions for further improvements.

QAD is looking to hire a Technical Product Manager - SaaS for our Engineering team. The person will Direct a comprehensive product strategy from product conception and definition through end of life. Functions as a central resource with design, manufacturing, quality, test, marketing and distribution as the product(s) move through their lifecycle. Directs those involved in the design, modification and evaluation of all phases of a specific product or group of products. Formulates and executes long-term plans for cost/profit control. Promotes use of new technologies and industry-leading trends. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

You will be directly involved in leading the QAD transformation into a SaaS product company as we deliver QAD software products in public cloud.  Our next generation platform enables customer consumption of the QAD product portfolio in the form of software services.  This new delivery model requires a modern next generation public cloud based platform managed and operated by the QAD cloud operations team.  

Your role will take the lead in developing an outside-in definition of "the what" for end to end customer experience for facing capabilities and entitlements of the QAD SaaS offers.  You will be the subject matter expert responsible for understanding “what” (availability service level agreement (SLA), infrastructure capacity, resiliency, elasticity, and support levels) cloud ERP competitors entitle in  their SaaS solutions (what comprises standard offer, premium offer, and optional services).   Your ability to collaborate and prioritize feature roadmaps with your peers will be crucial to success.

DUTIES AND AREAS OF RESPONSIBILITY:

• Technical product manager/owner charged with  facilitating  the enablement and maintenance of QAD products for a SaaS delivery model.
• Gather market and competitor SaaS offer entitlement requirements  and define QAD SaaS delivery requirements from customers (internal or end user customers). Collaborate with Architects, Engineers and Analysts to define customer requirements.
• Conduct analysis for project resources required to profitably develop and launch new software products into the QAD public cloud SaaS environments, as well as  enhancements to current products, using established procedures.
• Develop business case analysis for SaaS requirements including operating efficiency improvements to positively impact QAD SaaS delivery profitability. Responsible for project risk analysis and management.
• Report high level progress of projects and facilitate activities that lead to the successful launch of products.
• Remain abreast of current technical progress to ensure the company's products remain marketable and competitive.

We are seeking a skilled and experienced Network Systems Engineer to join our dynamic IT team. The ideal candidate will have a solid background in network administration, with a focus on Data center network , global WAN , Firewall administration and cloud technologies, network protocols, and security best practices.

• Fully support, configure, maintain, and upgrade global network and Security devices.

• Resolve issues reported by customers and monitor the support queue in the ITSM tool

• Incident/Problem/Change/Service Request/Configuration Management

• should demonstrate collaboration with other teams in the organization for resolving issues

• Hands-on experience in network routing and firewall technologies.

• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.Well-versed with cloud technologies

• Great at organizing, prioritizing, and multitasking.Excellent problem-solving and analytical skills.

• should be able to work in a Global customer support culture.must be fluent in written and spoken English

• should be able to work in a Multi-vendor / Global Datacenter environment. Must be flexible to work outside of business hours as per business requirements.

Note: The role requires the person to work in hybrid work model with 2-3 days working from Mumbai (Goregaon) office. 

The position is responsible for order to cash processing activities including customer setup, install base management, quotes, invoices, renewals, credits etc. The individual will interact with both internal (Sales and Customer Success) and external customers. This position requires effective communication across the deal desk, sales, renewals/customer success, legal, revenue and services team. This individual should possess critical thinking and be a quick learner with the ability to learn and apply policies/procedures like cross border invoicing/tax, revenue rules etc to the invoicing process. Should be able to assess the nature of customer transactions (contracts, invoicing requirements, local requirements etc) and work with other functions and/or team members to resolve any issues. This position will be responsible for supporting multiple regions and will require the need to work various shifts.

• Process and/or coordinate global customer orders, which include quotes, orders, invoices etc across all revenue streams. Closely work and interact with the Deals Desk, Sales, customers, renewals and Finance to assure orders are processed according to customer contracts, including but not limited to, checking product compatibility, creating order documents, generating quotes, performing research to resolve any customer order and installed base issues.
• Perform medium to complex problem-solving on orders. Generally, ensure the processing has a consistent look and feel to the customer.
• Responsible for performing additional activities such as customer setup, third party PO Requisition when sold to the customer, upload customer invoices to the customer’s portal, process customer updates & evaluation orders (temporary license)
• Ensure service level agreements (SLA's) standards are met or exceeded.  Timeliness and the quality of the SSC Invoicing output, among other SLA’s will be monitored to ensure standard end-to-end business processes are followed.
• Review, research, prioritize and respond to sales and customer inquiries related to new business and renewal related topics
• Perform daily functions with QAD Values: Drive for Results, Do the Right Thing, Extreme Ownership, Commit to the Team and Challenge the status Quo. Use those values to build strong working relationships across QAD, including deal desk, sales, renewals/customer success, legal, revenue and services team. 

As a Technical Writer at QAD, you will plan, write, research and publish new and updated user documentation, including online help, user guides, technical and reference guides, release notes and  web pages.

What You’ll Do:

• Create, develop, plan, write, and edit operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication
• Conduct interviews with various users and technical staff to gather data for documentation
• Research and translate technical information into manuals and/or web-based documents for non-technical and technical users.
• Produce documentation that conforms to quality assurance standards