Total 120 Quality Assurance / Control job vacancies in Massachusetts - Remote

• Observes, documents, and evaluates carrier and contractor performance. Inspects contractor's performance at owner's residence and at warehouse during packing, crating, loading, shipping, unloading, uncrating and unpacking.
• Counsels members regarding policies and procedures for the proper preparation of personal property for shipment and/or storage, including specialized items, to domestic and overseas locations.
• Prepares documentation reporting carrier performance using automated systems. Observes, documents, and evaluates performance of contractor on packing, containerization, and local drayage of personal property.
• Provides oversight of the Direct Procurement Method (DPM) contract. Serves as a Quality Assurance Evaluator (QAE), functionally qualified to ensure the Air Force receives quality contractor performed services and pays only for acceptable services received.

• Conducts onsite investigations to assess crop insurance program compliance.
• Performs investigations to substantiate alleged or suspected instances or patterns of noncompliance.
• Participates in negotiations with persons whose activities have been found to be at odds with agency guidelines.
• Conducts analysis of reports required of individuals and re-insured companies engaged in crop insurance activities to assess their compliance with mandatory guidelines.
• Explains and promotes the regulatory/compliance program to those whose activities are subject to it, as well as to the general public.
• Serve as an investigator with responsibility to conduct on-site reviews and evaluations of Re-insured Companies and general Risk Management program operations to ensure compliance with FCIC approved policies, procedures and guidelines.
• Assist senior investigators in reviewing problems, controversies or alleged or suspected irregularities in claim inspections and payments.

• Conducts onsite investigations to assess crop insurance program compliance.
• Performs investigations to substantiate alleged or suspected instances or patterns of noncompliance.
• Participates in negotiations with persons whose activities have been found to be at odds with agency guidelines.
• Conducts analysis of reports required of individuals and re-insured companies engaged in crop insurance activities to assess their compliance with mandatory guidelines.
• Explains and promotes the regulatory/compliance program to those whose activities are subject to it, as well as to the general public.
• Serve as an investigator with responsibility to conduct on-site reviews and evaluations of Re-insured Companies and general Risk Management program operations to ensure compliance with FCIC approved policies, procedures and guidelines.
• Assist senior investigators in reviewing problems, controversies or alleged or suspected irregularities in claim inspections and payments.

WHAT IS THE TS- TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: TS - RICS-Return Integrity and Compliance Services; Refundable Credits Examination Operations (RCEO).

The following are the duties of this position at the full working level.

• Plans and conducts independent examinations and related investigations of a variety of individual and business taxpayers involving complex tax issues and accounting records and typical methods.
• Classifies and screens individual and business tax returns and allowance cases showing changes in tax liability and selects those which have the highest potential for audit.
• Classifies returns received as the result of transfers, special handling requirements, or collateral requests.
• Reviews collection and criminal investigation referrals for examination potential.
• Provides technical support and training as a coordinator of programs between compliance and other departments within the Internal Revenue Service.

Major duties of the Supervisory Health System Specialist (Corporate Compliance Officer) include:

• Responsible for the initiation and completion of administrative investigations and fact-findings as approved by the Health Care System Director.
• Directing, developing, implementing, and overseeing a multi-disciplinary, health-care-system-wide Compliance Section within the scope of the VHA mandated Privacy Program, Records Information Management Program, Conflict of Interest, and Compliance & Business Integrity (CBI) Program (which includes auditing, monitoring and creation of corrective action plan activities in the areas of coding, documentation, purchased care, exclusionary lists, conflict of interest, accuracy of patient registration, etc.), Controlled Substance Program, VHA policy related to Administrative Investigative Boards, VHA policy related to Access, and VISN equivalent of each of these programs.
• Establish goals and work plans for the Compliance Section and ensures the implementation of the goals and objectives of the section.
• Determine issues, areas, and/or subject matter that create risk for the organization and makes recommendations to executive leadership as to how to avoid or minimize the identified risks.
• Creates written policies and procedures that promote commitment to corporate compliance and address specific areas of risk associated with the Health Care System business, practices, operations, privacy, Records Information Management, investigations, and audits of scheduling and consult practices.
• Creates and maintains local policies governing each of the disciplines within Compliances.
• Creates a formal, written training and education plan for all disciplines with the Compliance Section.
• Monitor the implementation of process improvement projects that are the result of findings made by the Compliance Section.

(1) Serves as the Office of Primary Responsibility (OPR) for wing maintenance policy, advising supervisors and employees on both general policy and specific maintenance matters. Makes decisions and recommendations on technical concerns presented by supervisors. Utilizes a comprehensive knowledge and ability to interpret Air Force Instructions, Technical Orders, engineering drawings, product specifications, Air Force Occupational and Health (AFOSH) and environmental standards, public law, and locally developed policy. Evaluates and assesses complex systems, subsystems, integrated systems/subsystems, or components for conformance to applicable technical data, engineering drawings, standards and specifications. Evaluates, conducts reviews, activity inspections and management compliance of all maintenance activities to include the logistics maintenance support functional areas such as production, programs and mobility, maintenance training, plans, scheduling and documentation and data base management as directed by the Maintenance Group Commander. Identifies production problems, excessive overtime, discipline, housekeeping and technical discrepancies and attempts to identify the underlying cause for the deficiencies. Establishes and develops performance checklists and metrics in coordination with the Quality Assurance Supervisor. Develops local operating instructions to supplement regulations and manuals of higher echelons in the area of aircraft and aircraft systems quality assurance. Reviews all Operating Instructions (OIs) to ensure locally published instructions are technically accurate, complete and consistent with Air Force (AF) and Major Command (MAJCOM) policy. Coordinates with affected commanders on base and ensures the instruction is published as a wing operating instruction. Serves as a key team member in collating and reporting compliance metrics to Major Command(s).

(2) Maintenance Standardization Evaluation Program (MSEP): Administers, evaluates, and coordinates a comprehensive quality assurance, maintenance standardization, and inspection program for all areas of the maintenance organization, all maintenance disciplines, job series and Air Force Specialty Codes (AFSCs). Evaluates the quality of maintenance accomplished in the maintenance organization and performs the necessary quality functions to execute the MSEP, designed to provide management an objective sampling of both the quality of equipment and the proficiency of maintenance personnel. Ensures the maintenance organization meets its responsibility for air-worthy aircraft and component quality for a broad and complex production workload, e.g., highly advanced aircraft, aircraft systems, avionics systems, electronic equipment, aircraft structures, composites, life safety systems, armament, munitions, and other areas of similar complexity. Participates in a review of the organization's quality plans, procedures and practices to assure adequacy and compliance to local and higher-level directives.

(a) Executes the evaluation program and accumulates data using Inspection and Evaluation techniques such as Task Evaluations, Quality Verification Inspections, Special Inspections, Personnel Evaluations and Management Inspections. Evaluates the quality of in-process and after-the-fact maintenance and ensures prescribed technical and management procedures are followed. Serves as the subject matter expert for critical assessment programs such as; Unit Self Inspections, Maintenance Standardization, Operational Readiness and Unit Compliance Inspections. Responsible for the development and maintenance of organizational level checklists. Ensures metrics are established and monitored to assess key result areas for successful mission accomplishment including, but not limited to, items where non-compliance would affect system reliability or result in serious injury, loss of life, excessive cost, or litigation. Evaluates the proficiency of assigned personnel in the execution of assigned maintenance tasking through Personnel Evaluations (PEs). Determines the proficiency and qualifications of certified personnel. Assess the relationship between personnel evaluation and technical inspection results to identify strengths or opportunities for improvement in the evaluation program.

(b) Monitors and assesses the organization's quality program and elements of the program to gauge compliance with directives and established processes. Identifies deficiencies, implements corrective measures, and improves processes to enhance mission effectiveness and efficiency. Ensures safety, security, and Consolidated Tool Kit (CTK) programs are followed in accordance with applicable regulations and public law through the routine inspection of work centers.

(13) Performs other duties as assigned.

• Performs strategic assessments necessary to continue assembly and sustained operations of the International Space Station (ISS), Artemis, Gateway, or the Extra-Vehicular Activity (EVA) and Human Surface Mobility Program (EHP).
• Leads coordination on the implementation of Federal and Agency aerospace safety standards and requirements that are applicable to aerospace and aeronautical programs and vehicle systems operations.
• Supports policy development, requirements analysis and definition, technical evaluations and makes recommendations to management within their functional and/or technical area of expertise.
• Recommends ways to resolve technical difficulties that can be overcome by changes in approach, criteria or requirements.
• Reviews, assesses, and makes recommendations to Program and Division Offices regarding integrated hazard analyses, risk assessments and evaluations of operations safety to ensure compliance with approved requirements to minimize operational risks.
• Conducts branch or group meetings/reviews for design reviews as a technical lead.
• Performs strategic assessments necessary to continue assembly, sustained and new operations for human, rover and robotic spaceflight.
• Consults with management and planning personnel in preparing requirements and criteria for complex or high value projects for construction or modification of systems, software, or hardware.
• Fosters a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

• As a Grants Management Specialist, some of your duties and responsibilities will include, but are not limited to the following:
• Serve as one of the principal experts on grants compliance and oversight issues as they relate to DHHS, PHS, and NIH policies, procedures, and guidelines.
• Analyze cases of noncompliance and studies of special problems or issues of interest to NIH or the Department.
• Prepare briefings and reports on the findings of the analyses and provide recommendations to management in the development and/or modification of policies.
• Initiate DGCO audit oversight activities for OPERA, OER, and NIH on a variety of complex grants management issues.
• Work closely with NIH and grantee institutions to assist with audit follow-up activities and to resolve compliance issues including the development and evaluation of corrective action plans.
• Assist other Federal agencies by analyzing data, identifying compliance issues, interpreting policy requirements, and recommending appropriate courses of action.
• Work closely with NIH and grantee institutions to assist with audit follow-up activities and to resolve compliance issues including the development and evaluation of corrective action plans.
• Actively participate in staff development and training of NIH grants management staff and assist the Director, DGP in establishing and maintaining a vigorous program of education and career development.
• Provide grants compliance leadership and advice for functions used primarily by the Grants Management and Program business areas.

The Veteran Authorization Quality Review Specialist (AQRS) is an integral part of the DROC quality assurance program, and as is a key technical adviser to the Veterans Service Representatives (VSR) in the Seattle Regional Office.

• Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule.
• Conducts focused in-process reviews for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes).
• Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions.
• Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
• Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted.
• Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
• Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.
• Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.

As a Supervisory Career Ready Program Specialist you will:

• Provide a central focus for an enterprise approach to employee development by integrating programs and processes into long-range business plans and talent management requirements.

• Develop and maintain a strategic plan for CRP that provides a central focus for and enterprise approach to employee development by integrating programs and processes into long-range business plans and talent management requirements
• Participates as a technical authority on and leads a team in employee development initiatives. Provides administrative and technical supervision necessary for accomplishing the work of the Career Ready Program Office.

• Collaborate and partner with internal and external stakeholders and serve as a technical expert.

(1) Inspects a variety of armament materiel such as towed and self-propelled artillery, tank turrets and weapons, small arms, chemical weapons and similar materiel as well as optical and fire control equipment. Uses a wide variety of test and diagnostic equipment such as borescopes, pullover gauges, nitrogen pressure gauge, and other tools and tests used in inspection of armament to determine extent of repairs required and assure that repairs or modifications meet quality assurance standards.

(2) Inspects equipment received for maintenance to determine repairs needed and parts required or to determine if Modification Work Orders (MWO) have been applied. Inspects new and old equipment removed from storage or before issue to units to ensure equipment is operating properly. Inspects equipment to determine repairs needed.

(3) Inspects equipment to determine repairs needed. Utilizes established Maintenance Expenditure Limits (MEL) to evaluate economic feasibility of repair(s). Considers a variety of factors such as cost and availability of parts, man-hours, and impact of time constraints on the mission to assess whether repair is economical. Recommends to a higher echelon to condemn equipment when the repair cost exceeds the established MEL. Prepares lists of needed repairs, parts, and man-hours authorized. Performs in-process inspections to assure that equipment is being repaired in accordance with pertinent requirements. Performs final inspection, certifying that equipment is in satisfactory operating condition, or rejects the work and returns the equipment to the repair shop with specific reports prescribing additional repairs

(4) Inspects the full range of equipment as described above at remote worksites in support of field organizations, field units during field exercise training periods, or before major pieces of equipment are sent for repair to a supporting maintenance facility. Serves as inspector on Command Maintenance Evaluation Teams (COMET) and/or as a member of Maintenance Assistance and Instruction Teams (MAIT).

(5) Performs other duties as assigned.

Quality Assurance & Technical Specialist

(Focus on Pension Wise service)

c.£44,935 per annum

Homeworking

Permanent

This role offers 100% remote working so you can be based anywhere in the UK.

Both part time and full-time available (a minimum of 3 days a week)

As a Quality Assurance & Technical Specialist, your primary responsibility is to ensure that all pension guidance delivered meets established quality standards and is technically accurate. You’ll work closely with the Pensions Operations team, focusing on calls, webchat, and written enquiries to maintain high-quality service delivery. Additionally, you’ll collaborate with the Pensions Quality Assurance & Technical Manager and the Quality Assurance & Technical team.

As a Quality Assurance & Technical Specialist, you will be responsible:

Ensuring that all pension guidance delivered is technically accurate and that the customer experience standards are met.

The following are the main duties of the Quality Assurance & Technical Specialist role:

• Ensuring that services are technically accurate and meet an agreed set of customer service standards.
• Answer technical queries from our Pensions Guidance specialists about all and any aspects of pensions.
• Anticipating upcoming topics by picking up on new developments across the pensions industry.
• Update the technical accuracy of pensions guidance content and information products.
• Attend meetings and workshops etc., within the scope of the role.
• Contribute to the technical learning and development strategy and help to deliver the quality assurance plan, both of which deliver continuous improvement to the organisation.

You will need to demonstrate the following skills and experience.

• A deep and wide knowledge of pensions’ law and practice across a broad range of pension arrangements, occupational, personal, and state pension
• An understanding and appreciation of wider retirement issues and non-pension assets, including state benefits.
• Must be good at dealing with members of the public, translating complex ideas and topics clearly.
• A commitment to on-going personal and professional development; we may require you to undertake training within the scope of the role.
• A successful track record of producing clear, technical communications.
• FPMI, APMI or CII qualifications or equivalent in related areas (Desirable).

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves to our values: -

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people

We aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, inter faith network, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

What Money and Pensions Service can offer you?

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme.
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

You will be joining our team of pension specialists providing the above services to the public between the times of
8.00am to 8.00pm Monday to Friday although the requirement on the Quality Assurance & Technical team is to work between 9.00am to 5.00pm.
As a flexible employer we are open to discuss what work patterns are mutually beneficial to meet our needs.

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk

Job Reference: MaPS00716

Close Date: 21st November 2024

You will be joining our team of pension specialists providing the above services to the public between the times of
8.00am to 8.00pm Monday to Friday although the requirement on the Quality Assurance & Technical team is to work between 9.00am to 5.00pm.
As a flexible employer we are open to discuss what work patterns are mutually beneficial to meet our needs.

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk

Job Reference: MaPS00716

Close Date: 21st November 2024

Proud member of the Disability Confident employer scheme