Total 156 job vacancies by Bjak

会社概要

Bjak は、アジア地域において顧客の皆様に手頃な価格で持続可能な金融サービスへのアクセスを提供することに重点を置いています。マレーシアに本社を置く Bjak は、東南アジア最大の保険ポータルです。私たちのメインポータルの Bjak.com は、何百万もの人々が最高の価値と最高の保障を備えた保険を見つけるのに役立っています。

カスタム API、取引システム、データなどのテクノロジーへの投資は、これまでアクセスできなかった、または難しかった金融サービスに簡単にアクセスできるようにすることです。日本での事業を拡大するこのエキサイティングな旅に私たちと一緒に参加していただくことを期待し、私たちのビジョンを共有し、貢献したいと考えているダイナミックな人材を求めています。

主な責任と役割

• 日本市場に合ったシステムを確立させる為高性能でフルスタックなエンジニアリングチームを率い、指導していただきます。
• Bjakが描くプランを日本で実践的で実行可能なロードマップに落とし込み、エンジニア、デザイナー、プロダクトマネージャーと協力して実現していただきます。
• 日本市場に合ったテクノロジープラットフォームを確立し、変化するビジネスニーズとテクノロジートレンドのダイナミズムに常に適合していく為に、製品・サービス、オペレーションなど各組織のリーダーと緊密なコミュニケーションを確立・維持し、ビジネスを推進していただきます。
• 日本法人のマネジメントとのシームレスに連携し、日本ビジネスの目標・戦略を達成するためにローカルおよびオフショアのリソースを管理し、問題を解決していっていただきます。
• オフショア開発チームと連携し、一貫したサービスの提供を目指し、日本特有の日常業務を管理し、システムを納期どおりに予算内で提供していただきます。
• システム立ち上げだけでなく、常に新たな創造性のエッセンスも取り入れ、日本でのイノベーションの風潮を維持し、チーム全体のモチベーションを高めて成果を実現していただきます。

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. As we expand our operations in Japan. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

Key Responsibilities

• Lead and mentor a high-performing full-stack engineering team tailored for the Japanese market, fostering their growth and technical excellence while nurturing a collaborative and innovative culture.
• Collaborate synergistically with engineers, designers, and product managers to translate our visionary aspirations into a practical, actionable roadmap for the Japan branch.
• Forge close partnerships with product, operations, and organizational leaders in the Japanese market, championing the evolution of our technology platform to meet evolving business needs and match the dynamism of technology trends.
• Ensure seamless alignment with key business stakeholders in Japan, effectively managing local and offshore resources and dismantling obstacles to achieve strategic business objectives.
• Oversee day-to-day operations specific to the Japan branch, orchestrating local and multiple offshore development teams with precision, ensuring the cohesive delivery of software on time and within budget.
• Sustain a climate of innovation in the Japan branch, motivating the entire team to deliver not only within timelines but also with an essence of constant creativity.

応募資格

• アルゴリズムとデータ構造の強力な基礎を持つ分野でのコンピュータサイエンス、ソフトウェアエンジニアリング、情報技術、または関連分野の学士・修士。
• 実践的なコーディングを含む、フルタイムのソフトウェアエンジニアリングの 5 年以上の経験。
• 実践的なアプローチによる問題解決を実行した3年以上の専門的なエンジニアリング管理の経験
• プログラミングの経験と最新テクノロジーの理解。以下を含む。
• (ReactJS/React Native、NodeJS、Kubernetes、GCP、MongoDB、Docker)。
• GCP/AWSなど信頼性、拡張性、セキュリティを確保するためにクラウド運用を管理した経験。
• 日本人のエンジニアリング人材の採用、育成、管理を行いシステム立ち上げ、改良、維持してきた経験。
• 強い責任感を持ち、取り組みの開始から完了まで推進した実績。

• MS/BS in Computer Science, Software Engineering, Information Technology, or related fields with strong fundamentals in algorithms and data structures.
• 5+ years of full-time software engineering experience, including hands-on coding.
• 3+ years of professional engineering management experience, with a hands-on approach to problem-solving.
• Programming experience and understanding of modern technology, including: (ReactJS/React Native, NodeJS, Kubernetes, GCP, MongoDB, Docker).
• Experience managing cloud operations for reliability, scalability, and security in GCP/AWS.
• Proven success in recruiting, hiring, and onboarding engineering talent in the Japanese context.
• Strong sense of responsibility, driving initiatives from inception to completion.

メリット

• 柔軟でオープンな社風を推進する急成長中の新興企業で働くことができます。
• 変化のスピードが速く、チャレンジングでユニークなビジネス課題に挑戦できる環境
• キャリアアップのための充実した学習・能力開発プラン
• 成長企業でのキャリア開発の機会
• 国際的な職場環境とフラットな組織
• 競争力のある給与
• フレキシブルな勤務時間、カジュアルな服装

• You will be working in a fast-growing startup that promotes a flexible and open culture.
• Fast moving, challenging and unique business problems.
• Attractive remuneration and performance incentives.
• Strong learning and development plans for your career growth.
• Great career development opportunities in a growing company.
• International work environment and flat organization.
• Competitive salary.
• Flexible working hours & arrangement, Casual work attire.

About Us

Bjak, a leading Information Technology and Services company, is looking for a dynamic and experienced individual to join our team as the Head of Operations. In this role, you will be responsible for overseeing and managing the day-to-day operations of the company, ensuring efficient processes and systems are in place to support our business goals and objectives.

Role Overview

The Office Manager is responsible to ensure smooth operations and a productive work environment. This role involves overseeing administrative tasks, managing finances, and fostering teamwork. The Office Manager plays a vital role in establishing and scaling our office, implementing policies, and supporting staff. They are essential in maintaining compliance, promoting efficiency, and contributing to our office's success.

Key Responsibilities

• Lead the establishment and scaling up of our office in Tokyo, ensuring smooth operations and adherence to organizational standards.
• Provide induction and training to Japan office staff on office processes, security procedures, procurement, purchase orders, and invoicing queries.
• Support in developing local annexes to global policies and procedures to ensure compliance with local regulations. Implement these policies across the office.
• Contribute to efficient organizational changes, including vision and values alignment, knowledge sharing, and change projects such as new systems or infrastructure.

• Fluent (CEFR level C2) in English and Japanese.
• Good knowledge of administrative and financial processes and systems.Previous experience in office administration, operations, or facilities management in Japan.
• Understanding of regulatory environment for non-profits and foundations in Japan.
• Experience managing budgets effectively.
• Excellent organizational skills with ability to manage multiple tasks and priorities efficiently.
• Comfortable with remote or matrix management in a global organization.

• You will be working in a fast-growing startup that promotes flexible and open culture.
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire

About Us

Bjak, a leading Information Technology and Services company, is looking for a dynamic and experienced individual to join our team as the Head of Operations. In this role, you will be responsible for overseeing and managing the day-to-day operations of the company, ensuring efficient processes and systems are in place to support our business goals and objectives.

Role Overview

As the Executive Assistant to the CEO's office, you will play a pivotal role in providing administrative support and facilitating communication between the CEO and internal/external stakeholders. This position requires proficiency in both English and Japanese languages to ensure effective communication and coordination.

Key Responsibilities

• Manage the CEO's calendar, schedule appointments, and coordinate meetings, both internally and externally.
• Prepare and organize documents, presentations, and reports for meetings and presentations.
• Handle correspondence and communications on behalf of the CEO, including drafting emails, letters, and memos in English and Japanese.
• Assist with travel arrangements, including booking flights, hotels, and transportation for the CEO and other executives as needed
• Serve as the primary point of contact for the CEO's office, liaising with internal departments, external partners, and clients.
• Coordinate and follow up on action items and deliverables resulting from meetings and discussions. Handle sensitive and confidential information with the utmost discretion and professionalism.
• Maintain confidentiality of discussions, decisions, and documents related to the CEO's office and business operations.

• Strong-bias for action
• Strong work ethic and willingness to take on any task
• Comfortable working in an extremely fast paced and international environment
• Experience supporting c-suite/senior stakeholders
• Strong project / program management and organizational skills
• Highly organized
• Highly proficient excel skills
• Excellent verbal and written communication skills
• Ability to navigate and embrace ambiguity
• High EQ
• 4+ years of full-time work experience with at least 2 years as an Executive Assistant
• Proficiency in both English and Japanese languages (written and spoken) is required

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems, and data science are to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview

As the Customer Experience Lead for our Japan expansion, you will be responsible for leading the customer-centric culture and ensuring that every interaction with our brand exceeds expectations. You will play a pivotal role in shaping and optimizing the overall customer journey, driving loyalty and advocacy among Japanese customers.

Key Responsibilities

• Prospect, qualify, and generate leads through various channels, including referrals, networking, and cold calling. Identify opportunities to cross-sell and upsell insurance products to new and existing clients.
• Conduct thorough needs assessments with clients to understand their insurance requirements and financial goals. Recommend appropriate insurance products and coverage options based on their needs and risk profiles.
• Assist clients with the application and enrollment process for insurance policies. Ensure all necessary paperwork is completed accurately and submitted on time. Provide ongoing support to clients for policy servicing, changes, and claims processing.
• Build and maintain strong relationships with clients to foster loyalty and trust. Proactively communicate with clients to provide updates on policy changes, renewals, and new product offerings. Address client inquiries and concerns in a timely and professional manner.
• Stay informed about market trends, competitor offerings, and regulatory changes in the insurance industry. Conduct market research and analysis to identify new business opportunities and potential areas for growth.
• Adhere to all regulatory requirements and company policies related to insurance sales and practices. Conduct business with honesty, integrity, and professionalism at all times.

• Diploma or equivalent required. Bachelor's degree in Business, Finance, or related field preferred.
• Minimum of 2-3 years of experience in insurance sales or related field.
• Possess or willing to obtain relevant insurance licenses and certifications as required by regulatory authorities.
• Strong sales and negotiation skills, with a proven track record of achieving sales targets and quotas.
• Excellent communication, interpersonal, and customer service skills.
• Fluent in Japanese and proficient in English (both written and spoken).
• Knowledge of insurance products, policies, and underwriting principles preferred.

• You will be working in a fast-growing startup that promotes flexible and open culture.

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire

About Us

Bjak is dedicated to providing affordable and sustainable financial services for people in the ASEAN region. Headquartered in Malaysia, we are the largest insurance portal in Southeast Asia, with millions of customers. Our team is dedicated to problem-solving and navigating complex environments to create some of the most innovative financial products in the world. We've invested heavily in cutting-edge technology like custom APIs, blockchain, trading systems, and data science to bring easy access to financial services, previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

In Thailand, Bjak is recognized under the name Dsure. As we extend our footprint into Thailand, we are looking for a creative Full-time Influencer, Tiktok to contribute to our team's success. As our Influencer, Tiktok, you will be responsible for developing and maintaining a strong and authentic personal brand on TikTok that showcases the various financial services we offer. You will work on-site, in our Bangkok location, and be part of a dynamic and creative team.

เกี่ยวกับเรา

Bjak มุ่งมั่นที่จะให้บริการบริการทางการเงินที่เข้าถึงได้และยั่งยืนสำหรับทุกคนในประเทศไทย แม้สำนักงานใหญ่ของเราตั้งอยู่ที่ประเทศมาเลเซีย เเต่เรามีความมุ่งมั่นที่จะขยายการให้บริการที่หลากหลายของเราในประเทศไทย ในฐานะผู้ให้บริการทางการเงินชั้นนำ Bjak มุ่งมั่นที่จะนำเสนอนวัตกรรมใหม่ๆ สู่ตลาดในประเทศไทย

Bjak เป็นที่ยอมรับด้วยแพลตฟอร์มชั้นยอด ในชื่อเว็บไซต์ Bjak.com ซึ่งแพลตฟอร์มประกันที่ใหญ่ที่สุดในเอเชียตะวันออกเฉียงใต้ ซึ่งสามารถช่วยให้ผู้คนนับล้านค้นหาประกันที่เหมาะกับตลาดในประเทศไทย ด้วยมูลค่าและความคุ้มครองที่ไม่เหมือนใคร การลงทุนในเทคโนโลยีด้าน Custom API ระบบซื้อขาย เเละวิทยาการด้านข้อมูล มุ่งเน้นที่จะทำให้เกิดการเข้าถึงบริการทางการเงินง่ายขึ้นในตลาดที่ต้องการการพัฒนานวัตกรรมแบบไม่หยุดยั้ง โดยในตลาดประเทศไทย เราเปิดให้บริการภายใต้เว็บไซต์ Dsure.com

Overview:

We are seeking a motivated and results-driven individual to join our team as Inside sales professionals. In this role, you will be responsible for prospecting potential clients, and selling non-life insurance products over the phone. We prefer candidates who hold a Non-life  insurance broker license, as this will enhance their credibility and understanding of insurance regulations and products. This position offers an excellent opportunity for growth and advancement within our company.

เรากำลังมองหาบุคคลที่มีความกระตือรือร้นและมีผลสำเร็จในการเข้าร่วมทีมเราในฐานะ Inside sales professionals เป็นบุคคลที่มีความรับผิดชอบและมีประสิทธิภาพ ในบทบาทนี้ คุณจะรับผิดชอบในการเป็นตัวแทนที่มีความเชี่ยวชาญในการขายผลิตภัณฑ์ประกันวินาศภัยทางโทรศัพท์ ผู้สมัครที่มีใบอนุญาตเป็นเบรกเกอร์ประกันภัย จะรับพิจารณาเป้นพิเศษ  

Responsibilities:

• Conduct outbound calls to prospective clients to introduce insurance products and services.
• Build and maintain relationships with clients to understand their insurance needs and provide suitable solutions.
• Educate clients on various insurance options, including life, health, auto, home, and business insurance.
• Analyze clients' current insurance policies and provide recommendations for coverage enhancements or changes.
• Utilize sales techniques to overcome objections and close sales effectively.
• Meet or exceed sales targets and quotas on a consistent basis.
• Keep accurate records of all interactions and transactions with clients using our CRM system.
• Stay updated on industry trends, regulations, and product developments to provide informed advice to clients.
• Collaborate with team members and management to optimize sales strategies and achieve company objectives.
• Uphold compliance with all relevant insurance laws, regulations, and ethical standards.
  

ความรับผิดชอบ:

• ติดต่อไปยังลูกค้าเป้าหมายเพื่อแนะนำผลิตภัณฑ์และบริการประกันภัยวินาศภัย
• สร้างและรักษาความสัมพันธ์กับลูกค้าเพื่อเข้าใจความต้องการในประกันภัยวินาศภัยและให้คำแนะนำที่เหมาะสม
• ให้คำแนะนำเกี่ยวกับตัวเลือกประกันภัยต่างๆ เช่น รถยนต์ บ้าน และธุรกิจ
• วิเคราะห์กรมธรรม์ปัจจุบันของลูกค้าและให้คำแนะนำเกี่ยวกับการปรับปรุงหรือเปลี่ยนแปลงความคุ้มครอง
• ใช้เทคนิคการขายเพื่อเอาชนะการคัดค้านและปิดการขายอย่างมีประสิทธิภาพ
• ประสบการณ์ในงานขายทางโทรศัพท์หรืองานขาย โดยการทำงานในอุตสาหกรรมประกันภัยจะเป็นประโยชน์
• รักษาบันทึกข้อมูลทุกครั้งที่มีการจับจ่ายกับลูกค้าโดยใช้ระบบ CRM ของบริษัท
• อัพเดทข่าวสารเกี่ยวกับประกันวินาศภัย กฎหมาย และพัฒนาผลิตภัณฑ์เพื่อให้คำแนะนำที่มีข้อมูลสำหรับลูกค้าได้อย่างสูงสุด
• ร่วมมือกับสมาชิกในทีมและผู้จัดการเพื่อเพิ่มประสิทธิภาพในการขายและบรรลุวัตถุประสงค์ของบริษัท
• ปฏิบัติตามกฎหมายเกี่ยวกับประกันภัยที่เกี่ยวข้องทั้งหมด

• Proven experience as a TikTok creator or influencer, with a focus on brand promotion.
• Proven Experience in video creation, video editing, TikTok app, and social media management.
• Fluency in Thai language with a good command of English.
• Able to think creatively and come up with engaging content ideas, and willing to work collaboratively with others.
• Ability to multitask, organize, and prioritize tasks effectively and work efficiently under tight deadlines with strong attention to detail.
• Positive attitude and willingness to learn and adapt to new trends and techniques in social media marketing.

คุณสมบัติ

• มีประสบการณ์ในการผลิตคอนเทนท์คลิปวิดีโอสั้น TikTok หรือเป็น Influencer
• สามารถตัดต่อวิดีโอง่ายๆ ได้โดยการใช้แอป TikTok หรือแอปตัดต่อวิดีโอบนมือถืออื่นๆ
• สามารถใช้ภาษาไทยได้เป็นอย่างดี พูดจาฉะฉาน
• สามารถอธิบายเรื่องยากให้เข้าใจได้ง่าย
• มีคิดเชิงบวกอยู่เสมอ มีความคิดสร้างสรรค์ที่หลากหลายและนำเสนอไอเดียให้น่าสนใจได้
• มีความรับผิดชอบต่องานสูง สามารถส่งผลงานได้ตามที่ได้รับมอบหมาย
• สามารถทำงานหลายงานพร้อมกัน, จัดการ, และลำดับความสำคัญของงานได้อย่างมีประสิทธิภาพ และทำงานอย่างมีประสิทธิภาพภายใต้กำหนดเวลาที่เข้มงวด พร้อมความสนใจต่อรายละเอียด
• ทัศนคติบวกและความยินดีที่จะเรียนรู้และปรับตัวตามแนวโน้มและเทคนิคใหม่ในการตลาดโซเชียลมีเดีย

• Competitive base salary with commission and bonus opportunities.
• Comprehensive training and ongoing support.
• Health insurance and other benefits packages.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment.
  

สิทธิประโยชน์พนักงาน:

• ฐานเงินเดือนสูง พร้อมโอกาสทางคอมมิชชั่นและโบนัส
• การฝึกอบรม 
• ประกันสุขภาพและแพ็คเกจสวัสดิการอื่นๆ
• สภาพแวดล้อมในการทำงานที่ทำงานกันเป็นทีม 

Social Media Influencer, Tiktok 

About Us

Bjak is dedicated to providing affordable and sustainable financial services for people in the ASEAN region. Headquartered in Malaysia, we are the largest insurance portal in Southeast Asia, with millions of customers. Our team is dedicated to problem-solving and navigating complex environments to create some of the most innovative financial products in the world. We've invested heavily in cutting-edge technology like custom APIs, blockchain, trading systems, and data science to bring easy access to financial services, previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

In Thailand, Bjak is recognized under the name Dsure. As we extend our footprint into Thailand, we are looking for a creative Full-time Influencer, Tiktok to contribute to our team's success. As our Influencer, Tiktok, you will be responsible for developing and maintaining a strong and authentic personal brand on TikTok that showcases the various financial services we offer. You will work on-site, in our Bangkok location, and be part of a dynamic and creative team.

เกี่ยวกับเรา

Bjak มุ่งมั่นที่จะให้บริการบริการทางการเงินที่เข้าถึงได้และยั่งยืนสำหรับทุกคนในประเทศไทย แม้สำนักงานใหญ่ของเราตั้งอยู่ที่ประเทศมาเลเซีย เเต่เรามีความมุ่งมั่นที่จะขยายการให้บริการที่หลากหลายของเราในประเทศไทย ในฐานะผู้ให้บริการทางการเงินชั้นนำ Bjak มุ่งมั่นที่จะนำเสนอนวัตกรรมใหม่ๆ สู่ตลาดในประเทศไทย

Bjak เป็นที่ยอมรับด้วยแพลตฟอร์มชั้นยอด ในชื่อเว็บไซต์ Bjak.com ซึ่งแพลตฟอร์มประกันที่ใหญ่ที่สุดในเอเชียตะวันออกเฉียงใต้ ซึ่งสามารถช่วยให้ผู้คนนับล้านค้นหาประกันที่เหมาะกับตลาดในประเทศไทย ด้วยมูลค่าและความคุ้มครองที่ไม่เหมือนใคร การลงทุนในเทคโนโลยีด้าน Custom API ระบบซื้อขาย เเละวิทยาการด้านข้อมูล มุ่งเน้นที่จะทำให้เกิดการเข้าถึงบริการทางการเงินง่ายขึ้นในตลาดที่ต้องการการพัฒนานวัตกรรมแบบไม่หยุดยั้ง โดยในตลาดประเทศไทย เราเปิดให้บริการภายใต้เว็บไซต์ Dsure.com

• Proven experience as a TikTok creator or influencer, with a focus on brand promotion.
• Proven Experience in video creation, video editing, TikTok app, and social media management.
• Fluency in Thai language with a good command of English.
• Able to think creatively and come up with engaging content ideas, and willing to work collaboratively with others.
• Ability to multitask, organize, and prioritize tasks effectively and work efficiently under tight deadlines with strong attention to detail.
• Positive attitude and willingness to learn and adapt to new trends and techniques in social media marketing.

คุณสมบัติ

• มีประสบการณ์ในการผลิตคอนเทนท์คลิปวิดีโอสั้น TikTok หรือเป็น Influencer
• สามารถตัดต่อวิดีโอง่ายๆ ได้โดยการใช้แอป TikTok หรือแอปตัดต่อวิดีโอบนมือถืออื่นๆ
• สามารถใช้ภาษาไทยได้เป็นอย่างดี พูดจาฉะฉาน
• สามารถอธิบายเรื่องยากให้เข้าใจได้ง่าย
• มีคิดเชิงบวกอยู่เสมอ มีความคิดสร้างสรรค์ที่หลากหลายและนำเสนอไอเดียให้น่าสนใจได้
• มีความรับผิดชอบต่องานสูง สามารถส่งผลงานได้ตามที่ได้รับมอบหมาย
• สามารถทำงานหลายงานพร้อมกัน, จัดการ, และลำดับความสำคัญของงานได้อย่างมีประสิทธิภาพ และทำงานอย่างมีประสิทธิภาพภายใต้กำหนดเวลาที่เข้มงวด พร้อมความสนใจต่อรายละเอียด
• ทัศนคติบวกและความยินดีที่จะเรียนรู้และปรับตัวตามแนวโน้มและเทคนิคใหม่ในการตลาดโซเชียลมีเดีย

• You will be working in a fast-growing startup that promotes flexible and open culture.
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Casual work attire

• คุณจะทำงานในบริษัท Startup ที่เติบโตอย่างรวดเร็วซึ่งส่งเสริมวัฒนธรรมที่ยืดหยุ่นและเปิดกว้าง
• การแก้ปัญหาทางธุรกิจที่เปลี่ยนแปลงอย่างรวดเร็ว ท้าทาย และไม่เหมือนใคร
• ระบบตอบแทนที่น่าสนใจและส่งเสริมผลสำเร็จ
• แผนการเรียนรู้และพัฒนาอาชีพที่แข็งแกร่งสำหรับการเติบโตของคุณในอนาคต
• สภาพแวดล้อมทำงานระหว่างประเทศและองค์กรแบนเนอร์
• การแต่งกายในท่าน้อยๆ หรือสบายๆ ในการทำงาน

About Us

Bjak is dedicated to providing affordable and sustainable financial services to individuals across ASEAN. Headquartered in Malaysia, Bjak stands as the largest insurance portal in Southeast Asia. Our flagship platform, Bjak.com, assists millions in discovering insurance policies that offer optimal value and extensive coverage. Through strategic investments in technology, including Custom API, blockchain, trading systems, and data science, we aim to facilitate easy access to financial services that were previously challenging to reach or comprehend.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

In Thailand, Bjak is recognized under the name Dsure. As we extend our footprint into Thailand, we are seeking a dedicated Office and Admin Executive to contribute to our success.

Key Responsibilities

• Oversee daily office operations, ensuring a well-maintained and efficient workplace.
• Manage office supplies, equipment, and facilities to meet organizational needs.
• Provide administrative support to various departments, including document preparation, data entry, and scheduling.
• Assist in organizing meetings, conferences, and events, including venue arrangements and logistics.
• Support HR functions, including maintaining employee records, assisting in recruitment processes, and facilitating onboarding procedures.

เกี่ยวกับเรา

Bjak มุ่งมั่นที่จะให้บริการบริการทางการเงินที่เข้าถึงได้และยั่งยืนสำหรับทุกคนในประเทศไทย แม้สำนักงานใหญ่ของเราตั้งอยู่ที่ประเทศมาเลเซีย เเต่เรามีความมุ่งมั่นที่จะขยายการให้บริการที่หลากหลายของเราในประเทศไทย ในฐานะผู้ให้บริการทางการเงินชั้นนำ Bjak มุ่งมั่นที่จะนำเสนอนวัตกรรมใหม่ๆ สู่ตลาดในประเทศไทย

Bjak เป็นที่ยอมรับด้วยแพลตฟอร์มชั้นยอด ในชื่อเว็บไซต์ Bjak.com ซึ่งแพลตฟอร์มประกันที่ใหญ่ที่สุดในเอเชียตะวันออกเฉียงใต้ ซึ่งสามารถช่วยให้ผู้คนนับล้านค้นหาประกันที่เหมาะกับตลาดในประเทศไทย ด้วยมูลค่าและความคุ้มครองที่ไม่เหมือนใคร การลงทุนในเทคโนโลยีด้าน Custom API ระบบซื้อขาย เเละวิทยาการด้านข้อมูล มุ่งเน้นที่จะทำให้เกิดการเข้าถึงบริการทางการเงินง่ายขึ้นในตลาดที่ต้องการการพัฒนานวัตกรรมแบบไม่หยุดยั้ง โดยในตลาดประเทศไทย เราเปิดให้บริการภายใต้เว็บไซต์ Dsure.com

เกี่ยวกับตำแหน่งนี้

Office and Admin Executive (Thailand) มีบทบาทที่สำคัญในการมอบประสบการณ์ที่ยอดเยี่ยมให้กับผู้บริโภคทางระบบทางเดินหายใจที่จะได้รับอุปกรณ์การแพทย์โดยตรงผ่าน Inogen. ตำแหน่งนี้ยังเกี่ยวข้องกับการให้การสนับสนุนแก่แผนกดำเนินการภายในในการแก้ไขปัญหาด้านการดูแลลูกค้า. ในฐานะตัวแทนที่รับใบสนัขาสนใจ, Office and Admin Executive (Thailand) จัดการสอบถามที่เข้ามา, จัดการคำถามเกี่ยวกับผลิตภัณฑ์, ประมวลผลคำสั่งซื้อวัสดุ, และรับรองให้สามารถแก้ไขปัญหาของลูกค้าโดยมีการโทรต่อครั้งแรกเป็นเป้าหมาย.

หน้าที่เเละความรับผิดชอบ

• ป้อนข้อมูล, อัปเดต, และเก็บรักษาข้อมูลไว้ในระบบฐานข้อมูลให้ถูกต้อง
• ตรวจสอบความถูกต้องและความสมบูรณ์
• จัดทำข้อมูลสำหรับใบปะหน้าและใบเสนอราคาให้ครบถ้วนเเละถูกต้อง
• ตรวจสอบรายละเอียดของใบปะหน้าให้ถูกต้อง
• ร่วมกับทีมที่เกี่ยวข้องเพื่ออัปเดตและระบุการเปลี่ยนแปลงของเอกสารต่างๆ
• ให้การสนับสนุนเเละช่วยเหลือด้านธุรการแก่แผนกต่าง ๆ ตามที่จำเป็น

• Proven experience as an Office and Admin Executive or in a similar role.
• proactive and detail-oriented
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team.
• Bachelor's degree in Business Administration or related field.
• Minimum of 2 years of relevant experience in office administration.

คุณสมบัติ

• ประสบการณ์ในงานด้านเลขานุการ หากเคยทำบริษัทประกันจะได้รับพิจารณาเป็นพิเศษ
• มีทักษะในการจัดการและบริหารเวลาที่ดี
• มีความใส่ใจในรายละเอียดและระดับความถูกต้องที่สูง
• ทักษะการสื่อสารภาษาไทยทั้งทางพูดและเขียน
• ความสามารถในการทำหลายงานพร้อมกันและกำหนดลำดับความสำคัญของงานได้อย่างมีประสิทธิภาพ
• มีความรู้พื้นฐานด้านการบัญชี

• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire

สิ่งที่คุณจะได้รับ

• คุณจะทำงานในบริษัทสตาร์ทอัพที่กำลังเติบโตอย่างรวดเร็ว ซึ่งเราสนับสนุนวัฒนธรรมองค์กรที่ยืดหยุ่นและเปิดกว้าง
• คุณจะได้เรียนรู้เทคโนโลยีใหม่ๆ ซึ่งจะเพิ่มมูลค่าให้ตัวคุณเองและทำให้คุณมีข้อได้เปรียบในตลาดเเรงงานปัจจุบัน
• ได้โอกาสเรียนรู้ในการแก้ปัญหาทางธุรกิจที่ขับเคลื่อนอย่างรวดเร็ว มีความท้าทาย และเป็นปัญหาที่ไม่ซ้ำซาก
• รายได้เเละสวัสดิการที่ดี
• แผนการเรียนรู้และพัฒนาทักษะให้คุณเติบโตในสายอาชีพของคุณ
• โอกาสพัฒนาอาชีพที่ยอดเยี่ยมในบริษัทที่กำลังเติบโต
• สภาพแวดล้อมทำงานแบบต่างชาติ องค์กรไม่ซับซ้อน
• สามารถการแต่งกายแบบไม่เป็นทางการได้

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems, and data science are to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Description

As the Customer Experience Executive for our Japan expansion, you will play a crucial role in ensuring that our customers receive outstanding service and support. You will be responsible for managing customer interactions, addressing inquiries and concerns, and fostering loyalty and satisfaction among our Japanese customer base.

Key Responsibilities

• Interact with customers via various channels, including phone, email, chat, and social media, to provide timely and personalized assistance. Build rapport and establish positive relationships with customers.
• Respond to customer inquiries, requests, and complaints in a professional and empathetic manner. Resolve issues promptly and effectively, striving to exceed customer expectations.
• Develop a deep understanding of our products/services and their features, benefits, and use cases. Provide accurate and helpful information to customers to assist them in making informed purchasing decisions.
• Proactively seek feedback from customers to understand their needs, preferences, and pain points. Use customer insights to identify opportunities for improvement and drive enhancements to our products/services and customer experience.

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum of 2-3 years of experience in customer service or customer experience roles, preferably in a multinational environment.
• Strong communication, interpersonal, and problem-solving skills.
• Fluent in Japanese and proficient in English (both written and spoken).
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Empathetic and customer-focused mindset, with a passion for delivering exceptional service.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems, and data science are to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview

As the Customer Experience Lead for our Japan expansion, you will be responsible for leading the customer-centric culture and ensuring that every interaction with our brand exceeds expectations. You will play a pivotal role in shaping and optimizing the overall customer journey, driving loyalty and advocacy among Japanese customers.

Key Responsibilities:

• Analyze and optimize the end-to-end customer journey, identifying opportunities to enhance the customer experience across all touchpoints.
• Implement processes to collect and analyze customer feedback, leveraging insights to drive continuous improvement and inform strategic decision-making.
• Collaborate closely with internal teams such as marketing, sales, operations, and product development to align customer experience initiatives with business objectives and ensure seamless execution.
• Develop and deliver training programs to frontline staff and customer-facing teams, ensuring they are equipped with the knowledge and skills to deliver exceptional service.
• Understand and adapt to the cultural nuances and expectations of Japanese customers, ensuring that all customer experience initiatives are culturally relevant and resonate with the local market.
• Establish service quality standards and metrics, monitoring performance to ensure consistent delivery of high-quality service and prompt resolution of customer issues.
• Foster a culture of customer advocacy within the organization, driving employee engagement and empowerment to proactively address customer needs and exceed their expectations.

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum of 3-5 years of experience in customer experience management or related roles, preferably in a multinational environment.
• Deep understanding of Japanese consumer behavior, cultural norms, and expectations.
• Strong communication, interpersonal, and leadership skills.
• Experience in developing and implementing customer experience strategies and initiatives.
• Ability to work collaboratively across functions and influence stakeholders at all levels of the organization.
• Fluency in English and Japanese (both written and spoken) is preferred.

• You will be working in a fast-growing startup that promotes flexible and open culture.
• Fast moving, challenging and unique business problems.
• Attractive remuneration and performance incentives.
• Strong learning and development plans for your career growth.
• Great career development opportunities in a growing company.
• International work environment and flat organization.
• Competitive salary.
• Flexible working hours & arrangement, Casual work attire.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems, and data science are to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview

As the Operations Manager for our Japan expansion, you will be responsible for overseeing all aspects of our business operations to ensure efficiency, productivity, and profitability. You will play a key role in establishing and maintaining operational processes and systems that support our growth objectives in the Japanese market.

Key Responsibilities

• Develop and implement operational strategies and initiatives aligned with business objectives and market dynamics. Identify opportunities for operational improvements and cost optimization.
• Lead and motivate the operations team, providing guidance, support, and direction to achieve departmental goals and objectives. Foster a culture of collaboration, accountability, and continuous improvement.
• Evaluate and streamline operational processes and workflows to improve efficiency and productivity. Implement best practices and standards to ensure consistent delivery of high-quality products/services.
• Ensure compliance with local regulations and industry standards. Identify and mitigate operational risks to protect the company's assets and reputation.
• Implement quality control measures and standards to maintain product/service quality and customer satisfaction. Monitor and address any issues or deviations from quality standards.
• Develop and manage the operations budget, monitoring expenses and revenue to ensure profitability. Identify opportunities for cost reduction and revenue enhancement.

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum of 5 years of experience in operations management or related roles, preferably in a multinational environment.
• Strong leadership and team management skills, with the ability to inspire and motivate teams to achieve goals.
• Solid understanding of business operations, supply chain management, and process optimization.
• Excellent communication, negotiation, and problem-solving skills.
• Familiarity with Japanese business practices, regulations, and cultural norms is preferred.
• Fluency in English and Japanese (both written and spoken) is required.

• You will be working in a fast-growing startup that promotes flexible and open culture.
• Fast moving, challenging and unique business problems.
• Attractive remuneration and performance incentives.
• Strong learning and development plans for your career growth.
• Great career development opportunities in a growing company.
• International work environment and flat organization.
• Competitive salary.
• Flexible working hours & arrangement, Casual work attire.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems, and data science are to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview

The Operations Lead will play a pivotal role in overseeing and coordinating all operational activities for our expansion into Japan. This role requires a strategic thinker with a hands-on approach to ensure the smooth functioning of our operations and the successful execution of our business objectives.

Key Responsibilities:

• Develop and implement operational strategies aligned with our business goals and market entry strategy in Japan. Identify opportunities for process improvement and optimization to enhance efficiency and effectiveness.
• Lead and manage the operations team, providing guidance, support, and direction to achieve operational objectives. Foster a collaborative and high-performance culture within the team.
• Evaluate current operational processes and workflows, identifying areas for improvement and implementing solutions to streamline operations and drive productivity..
• Ensure compliance with local regulations and industry standards in Japan. Identify and mitigate operational risks to protect the company's interests and reputation.
• Implement quality control measures and standards to maintain product/service quality and customer satisfaction. Monitor and address any deviations from quality standards.
• Manage the operations budget effectively, monitoring expenses and revenue to ensure financial objectives are met. Identify opportunities for cost reduction and revenue enhancement.

• Bachelor's degree in Business Administration, Operations Management, or related field. Minimum of 5 years of experience in operations management or related roles, preferably in a multinational environment.
• Strong leadership and team management skills, with the ability to inspire and motivate teams to achieve goals.
• Solid understanding of business operations, supply chain management, and process optimization.
• Excellent communication, negotiation, and problem-solving skills.
• Familiarity with Japanese business practices, regulations, and cultural norms is preferred.
• Fluency in English and Japanese (both written and spoken) is required.

• You will be working in a fast-growing startup that promotes flexible and open culture.
• Fast moving, challenging and unique business problems.
• Attractive remuneration and performance incentives.
• Strong learning and development plans for your career growth.
• Great career development opportunities in a growing company.
• International work environment and flat organization.
• Competitive salary.
• Flexible working hours & arrangement, Casual work attire.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems, and data science are to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview

As the Senior Content Writer for our Japan expansion, you will play a key role in creating engaging and culturally relevant content that resonates with our Japanese audience. You will be responsible for developing a wide range of content across various channels to support our brand objectives and drive customer engagement.

Key Responsibilities:

• Produce high-quality written content for a variety of channels including website copy, blog posts, social media content, email newsletters, press releases, and marketing materials. Ensure all content is aligned with our brand voice and messaging guidelines.
• Adapt content to suit the preferences and cultural nuances of the Japanese audience while maintaining consistency with our global brand identity. Work closely with translators and localization experts to ensure accurate and culturally appropriate content.
• Collaborate with the marketing team to develop content strategies that support our brand objectives and marketing campaigns. Generate ideas for new content initiatives and formats to engage our target audience effectively.
• Optimize content for search engines to improve visibility and drive organic traffic to our digital channels. Conduct keyword research and integrate targeted keywords strategically into content.
• Develop and maintain a content calendar to plan and organize content creation and publication schedules. Ensure timely delivery of content assets in alignment with marketing campaigns and initiatives.
• Monitor and analyze the performance of content across various channels using analytics tools. Identify trends and insights to inform content optimization and future content strategy.
• Collaborate with internal teams including marketing, design, product, and sales to ensure content meets business objectives and aligns with overall brand messaging and goals.

• Bachelor's degree in Communications, Journalism, Marketing, or related field.
• Minimum of 3-5 years of experience in content writing or copywriting roles, with a focus on digital content creation.
• Native-level proficiency in Japanese with excellent writing and editing skills. Fluency in English is preferred.
• Strong understanding of Japanese culture, language, and consumer behavior.
• Proven track record of creating engaging and effective content across multiple channels.
• Excellent communication, collaboration, and time management skills.

• You will be working in a fast-growing startup that promotes flexible and open culture.
• Fast moving, challenging and unique business problems.
• Attractive remuneration and performance incentives.
• Strong learning and development plans for your career growth.
• Great career development opportunities in a growing company.
• International work environment and flat organization.
• Competitive salary.
• Flexible working hours & arrangement, Casual work attire.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems, and data science are to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview

We are seeking a highly motivated and experienced Senior Marketing Executive to join our dynamic marketing team. The Senior Marketing Executive will play a key role in developing and executing marketing strategies to drive brand awareness, lead generation, and revenue growth. This position requires a creative thinker with a strong grasp of marketing principles and a proven track record of successful campaigns.

Key Responsibilities

• Develop and execute comprehensive marketing strategies to achieve company objectives, including brand awareness, lead generation, and revenue growth.
• Plan and manage marketing campaigns across various channels, including digital, social media, email, and traditional advertising.
• Create engaging and persuasive content for marketing materials, including blog posts, social media posts, email campaigns, and more.
• Oversee digital marketing efforts, including SEO, SEM, social media advertising, and website optimization to increase online visibility and engagement.
• Drive lead generation through effective campaigns and conversion optimization.
• Stay updated on industry trends, competitor activities, and customer insights.
• Monitor and analyze marketing performance metrics.
• Manage marketing budgets effectively.
• Collaborate with cross-functional teams to align marketing efforts.
• Maintain consistent brand messaging and identity.

• Bachelor's degree in Marketing, Business, or a related field (Master's degree preferred).
• Proven experience in marketing, with a minimum of 3 years in a similar role.
• Strong understanding of marketing principles, digital marketing trends, and marketing automation tools.
• Excellent written and verbal communication skills.
• Creative thinker with the ability to develop innovative marketing campaigns.
• Proficiency in marketing software and tools (e.g., Google Analytics, SEO tools, marketing automation platforms).
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Exceptional project management and organizational skills.
• Team player with the ability to collaborate effectively with cross-functional teams.

• You will be working in a fast-growing startup that promotes a flexible and open culture.
• Fast moving, challenging and unique business problems.
• Attractive remuneration and performance incentives.
• Strong learning and development plans for your career growth.
• Great career development opportunities in a growing company.
• International work environment and flat organization.
• Competitive salary.
• Flexible working hours & arrangement, Casual work attire.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems, and data science are to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview

As the Performance Marketing Lead for our Japan expansion, you will be responsible for driving customer acquisition and revenue growth through strategic digital marketing initiatives. Leveraging your expertise in performance marketing channels, you will develop and execute data-driven campaigns to optimize ROI and achieve business objectives in the Japanese market.

Key Responsibilities:

• Develop and implement performance marketing strategies tailored to the Japanese market, including paid search, display advertising, social media advertising, and other relevant channels.
• Manage end-to-end campaign execution, including campaign setup, optimization, monitoring, and performance analysis. Ensure campaigns are delivered on time and within budget.
• Identify target audience segments and develop targeted messaging and creative assets to drive engagement and conversions.
• Allocate budgets effectively across different marketing channels and campaigns to maximize ROI and achieve business goals.
• Analyze campaign performance metrics and KPIs to identify areas for improvement. Implement optimization strategies to improve campaign efficiency and effectiveness.
• Collaborate with cross-functional teams to optimize website and landing page experiences to improve conversion rates and customer acquisition.
• Stay informed about industry trends, competitor activities, and consumer behavior in the Japanese market. Use insights to inform campaign strategies and identify new opportunities.

• Bachelor's degree in Marketing, Business Administration, or related field.
• Minimum of 3-5 years of experience in performance marketing, with a focus on digital advertising channels.
• Proficiency in digital advertising platforms such as Google Ads, Facebook Ads Manager, and other relevant tools.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Experience with A/B testing, conversion rate optimization, and other optimization techniques.
• Excellent communication, presentation, and project management skills.
• Fluency in English and Japanese (both written and spoken) is preferred.

• You will be working in a fast-growing startup that promotes a flexible and open culture.
• Fast moving, challenging and unique business problems.
• Attractive remuneration and performance incentives.
• Strong learning and development plans for your career growth.
• Great career development opportunities in a growing company.
• International work environment and flat organization.
• Competitive salary.
• Flexible working hours & arrangement, Casual work attire.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems, and data science are to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview

As the Customer Experience Manager for our Japan expansion, you will play a crucial role in shaping and enhancing the overall customer experience journey. Your primary focus will be on understanding the unique needs and preferences of Japanese customers and implementing strategies to exceed their expectations at every touchpoint.

Key Responsibilities

• Analyze and map the end-to-end customer journey to identify pain points and opportunities for improvement. Develop strategies to enhance the overall customer experience across all touchpoints.
• Implement systems and processes to collect, analyze, and act upon customer feedback effectively. Use insights gathered to drive continuous improvement and deliver actionable solutions.
• Develop and deliver training programs to frontline staff and customer-facing teams to ensure they are equipped with the knowledge and skills to deliver exceptional customer service. Foster a customer-centric culture within the organization.
• Collaborate closely with internal teams such as marketing, sales, product development, and operations to ensure alignment of customer experience initiatives with business goals and objectives.
• Establish service quality standards and metrics to measure and monitor the performance of customer service operations. Implement processes and procedures to maintain high levels of service quality and consistency.
• Understand and adapt to the cultural nuances and expectations of Japanese customers. Ensure that all customer experience initiatives are culturally appropriate and resonate with the local market.
• Develop and implement processes for handling customer complaints and escalations in a timely and effective manner. Work to resolve issues to the satisfaction of the customer while minimizing negative impact on the brand reputation.

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum of 3-5 years of experience in customer experience management or related roles, preferably in the retail or service industry.
• Deep understanding of Japanese consumer behavior, cultural norms, and expectations.
• Strong communication, interpersonal, and problem-solving skills.
• Experience in developing and implementing customer experience strategies and initiatives.
• Ability to work collaboratively across functions and influence stakeholders at all levels of the organization.
• Fluency in English and Japanese (both written and spoken) is preferred.

• You will be working in a fast-growing startup that promotes a flexible and open culture.
• Fast moving, challenging and unique business problems.
• Attractive remuneration and performance incentives.
• Strong learning and development plans for your career growth.
• Great career development opportunities in a growing company.
• International work environment and flat organization.
• Competitive salary.
• Flexible working hours & arrangement, Casual work attire.