Total 3 job vacancies by Fifth Ring Pte. Ltd.

Client

• Manage accounts and serve as client contact person
• Ensure timely delivery of deliverables and maintain account planners
• Work closely with Campaign Lead on the strategic planning and execution of digital campaigns including SEO, SEM and social media
• Monitor campaigns and identify ways of improvement
• Develop/Review campaign reports
• Undertake industry and marketing research and highlight industry news where relevant
• Prepare a wide range of digital content to support with client activities, including social media and web copy

Company

• Ensure that products and services are delivered on time and within budget
• Ensure that all Fifth Ring systems and processes are adhered to at all times
• Manage workload to ensure deliverables are delivered on time
• Provide the business development team with relative support as required
• Other duties as appropriate and as assigned

Colleagues

• Provide support and updates on activities in a timely manner to ensure the smooth running of client accounts
• Support colleagues in all Fifth Ring locations through proactive creativity, consultivity and visibility
• Other duties as appropriate and as assigned

Essential:

• Minimum 4 years of experience in a client servicing role within an agency, ideally in the digital marketing space
• Proficient in Google Ad Manager, Google Analytics, Google Tag Manager, Facebook Campaign Manager platforms
• Attention to detail
• Excellent knowledge of LinkedIn, Facebook, and Google
• Understanding of SEO and web traffic metrics, as well as campaign KPIs
• Experience doing audience and buyer persona research
• Basic understanding of performance metrics implementation and analysis
• Basic understanding of Adobe Photoshop and/or Adobe Illustrator

Account Managers serve as the primary client contact and project manager, and are responsible for ensuring deliverables are met to standard and timelines. They are part of the Client Services team, which is responsible for overseeing and supervising all client activity, including managing, developing, and growing client relationships within their portfolio for retention and growth of the client base.

The PR Account Manager should be familiar with the media landscape in the region, has the ability to identify and secure stories of interest for clients, and assume the role of the client's trusted partner.

Client

• End-to-end management of client projects, ensuring delivery on time, on budget and to agreed quality standard
• Be the client’s “trusted advisor” – Maintain a functional, day-to-day relationship with clients
• Support in the creation and implementation of clients' marcomms plan, specifically public relations and media communications
• Conceptualise relevant story ideas and secure media interests
• Nurture accounts to drive organic revenue growth through development planning

Company

• Maintain positive working relations with colleagues, agency partners and suppliers globally to ensure the product/service delivered is aligned with clients’ requirements
• Build and maintain positive relations with relevant media and industry stakeholders
• Ensure Fifth Ring processes and procedures are followed at all times
• Provide the business development team with relative support as required
• Manage the financial health of jobs, including performing regular budget checks and resourcing capacities
• Support Fifth Ring’s marketing activities as necessary

Colleagues

• Guide and mentor junior colleagues with their day-to-day tasks as well as their professional development
• Work effectively with the Traffic Manager to ensure client requirements are being met
• Cultivate and rely on extensive informal networks inside and outside the agency to solve problems
• Support colleagues in all Fifth Ring locations through proactive consultivity, creativity and visibility
• Other duties as appropriate and as assigned, in agreement with line manager

Essential

• Minimum 4 years of experience in marketing communications agency space, ideally in B2B PR and media relations
• Strong written and verbal English communication skills
• Established positive relationships with relevant stakeholders in the industry, including media
• Experience managing complexity and nuance from a marcomms standpoint, with a clear attention to detail and demonstrated ability to create clarity out of chaos
• Work with delivery teams across timezones to create and execute plans that meet clients’ business objectives
• Manage resources with effectiveness and efficiency, delegate responsibilities as appropriate
• Effective client management skills, including active listening, attention to detail, troubleshooting and proactively management of relationships
• Ability to maintain composure under adversity and exercise independent and fair consensus-building skills when conflict arises
• Good knowledge of Microsoft Office

Desirable

• Degree in relevant field (ideally in communications, public relations, marketing communications, business management, or a related subject)
• Business development experience
• Relevant target industry knowledge
• Ability to work independently as well as in a team environment

RESPONSIBILITIES

Client

• End-to-end management of client projects, ensuring delivery on time, on budget, and to the agreed quality standard
• Be the client’s “trusted advisor” – Manage, develop and grow client relationships and expectations
• Create, own and implement the clients’ marcomms plan
• Ensure the quality of outputs from the team exceeds client expectations and Fifth Ring standards
• Provide clients with creative and dynamic ideas and recommendations

Company

• Contribute at a senior level to the output from the team
• Activate client account growth plans across all product and service lines
• Support agency Finance team with fiscal forecasting and adherence to accounting processes and management
• Cultivate and rely on extensive informal networks inside and outside the agency to solve problems
• Work with Regional Director to ensure all work is commercially optimised and all financial risks are mitigated
• Manage the financial health of jobs, including performing regular budget checks and resourcing capacities
• Ensure Fifth Ring processes and procedures are followed at all times
• Provide the business development team support by managing and executing new business negotiations
• Collaborate with Marketing and account servicing teams to market Fifth Ring to new clients
• Support in the development and delivery of new products and services
• Represent Fifth Ring externally at a senior level and network to attract new people and business opportunities
• Set and agree targets both internally and externally (reporting of time analysis and reporting)
• Ensure effective utilisation of resources within team and delivery for clients
• Ensure resources are an exemplar of Fifth Ring and best practice – marketing communications including brand management
• Other duties will be assigned as required and as appropriate

Colleagues

• Co-lead and manage client services team to ensure growth and development, leading to delighted colleagues and clients
• Work collaboratively with colleagues as appropriate and provide support for their professional development
• Work effectively with the Traffic Manager to ensure all client requirements are met, and efficient and cohesive service is provided
• Work with business development, services, and capabilities teams to produce new business proposals as requested
• Cultivate and rely on extensive informal networks inside and outside the agency to solve problems
• Support colleagues in all Fifth Ring locations proactively, creatively and visibly
• Champion cross-function/region collaboration to optimise resource utilisation
• Other duties as appropriate and as assigned

KNOWLEDGE, SKILLS, AND ATTRIBUTES

Essential

• Minimum of 7 years of experience in marketing communications agency space, specifically in B2B or corporate communications
• Strong written and verbal English communication skills
• Oversee client portfolio – manage own accounts and guide Client Services team to manage assigned accounts to profitability and neutral, positive variance
• Excellent customer and stakeholder relationship management skills, including active listening, attention to detail, troubleshooting, and proactively management of relationships – both internally and externally
• Clear understanding of the most effective marketing strategy and channels to meet the client's objectives at a strategic and tactical level
• Ability to respectfully challenge both clients and colleagues when necessary, maintain composure under adversity and exercise independent and fair consensus-building skills when conflict arises
• Work with business development and marketing teams to create plans that appeal to clients’ business objectives
• Serve as ambassadors for the Fifth Ring business and are to be visible within the geography they work and internationally as appropriate
• Manage, develop and grow client relationships for retention and growth of the client base
• Well-developed commercial / financial skills, including agreement negotiation and fiscal prudence
• Manage and direct resources with effectiveness and efficiency, delegate responsibilities as appropriate
• Ability to travel internationally as allowed by local government

Desirable

• Degree in relevant field (ideally in communications, public relations, marketing communications, business management, or a related subject)
• Project management experience
• Relevant target industry knowledge
• Highly motivated self-starter, thrive in a performance-driven environment
• Ability to speak a second or third language