Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Reporting to the Security Manager, this role will focus on providing  hands-on IT security engineering with responsibilities for deploying and maintaining security tools, supporting the incident response coordination process, and helping the business to prioritize remedial activities.

What Part Will You Play?

• Will deploy, configure, maintain, and troubleshoot security tools on Windows and Linux systems in Cloud environments, including GCP and AWS

• Will monitor incident response and forensic security tools for indicators of vulnerability or compromise and take immediate response

• Will work with infrastructure teams to maintain information security including timely identification and closure of security vulnerabilities, automation of system builds, and anticipation of new or disruptive technologies that impact our security profile

• Will provide key metrics and updates to the Security Manager through open and continuous reporting dialogue

• Will provide support for key parallel security and compliance programs including security analysis, SOX, PCI, and SOC compliance audits

• Will serve as a subject matter expert for the Business Unit Security Services team  and other teams within the organization

• Will manage automated inventory control collections and follow up with IT Ops to close identified security coverage gaps

• Will Interact with IT Ops ticketing systems to assign and receive work requests

• Support the PCI compliance function by helping to accumulate control evidence

• Backfill IT Ops or Engineering support esp. with regard to managing security tools and Cloud based Firewalls

What Are We Looking For in This Role?

Minimum Qualifications

• 
  

• Bachelor of Science in Computer Science, Information Technology, or Cybersecurity; or equivalent job experience

• 4+ years of  experience in Security Engineer or cybersecurity role 

• 4+ years experience in IT Ops in Windows and/or Linux environments and Cloud hosting

• An Information Security Certification such as CISSP, CISA, CISM, CEH, Security+

Preferred Qualifications

• GCP Cloud Engineer; GCP Cloud Security Engineer 

• Experience with PCI auditing, NIST 800-53 framework

• Experience with Agile project management

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept./peer review).
• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
• Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
• Network Engineering - Guides others in their understanding of TCP/IP network connectivity, subnet segmentation, security zones, secure ports/protocols, network authentication/authorization, security tools and their applicability (WAF, IPS, Sandbox, etc.).
• Vulnerability testing, risk analyses and security assessments - Knowledge of vulnerability testing, risk analyses and security assessments
• Technical industry acumen - Knowledge of Industry regulatory audit requirements and solutions and Authentication, authorization, and encryption solutions

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Develops, configures, documents, and maintains information security solutions.  Installs and configures web proxies, SIEMs, web application firewalls, intrusion detection systems, endpoint monitoring software, and vulnerability scanning systems.  Monitors and responds to alerts.  Ensures that threats and vulnerabilities to the organization’s business systems and applications (both in-house and cloud-based) are minimized.  Evaluates web application security controls and performs validation testing as needed.  Evaluates information security configurations when intrusions have occurred and monitors the effectiveness of implemented changes.  Monitors overall compliance with security standards and conducts periodic security reviews.

What Part Will You Play?

• Assists others delivering secure solutions and/or secure remediation solutions for moderately complex projects to the enterprise with good technical applications included.
• Supports others installing tools to specifically secure each level within security frame work for moderate projects.
• Researches and develops skills regarding new security technologies and trends while also helping to validate corporate conformance to industry standards utilizing set analysis criteria.
• Provides support for investigating intrusion incidents, conduct forensic investigations for moderate projects and helps others who provide incident responses.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: in Information Security or Computer Science preferred. Other majors will be considered.
• Typically Minimum 2 Years Relevant Exp
• Experience within Information Security or Information Technology. Experience managing projects. Additional 4 years related experience may be considered in lieu of a degree.
• Must be a US Citizen eligible to complete a Public Trust Background Check

Preferred Qualifications

• Cloud security experience
• DevSecOps
• Scripting knowledge such as Python and PowerShell
• One or more of the following-CISSP, CEH, CISA, CISM, eWPTX, OSWE, CRISC, CGEIT

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Network Engineering - Develops an understanding of TCP/IP network connectivity, subnet segmentation, security zones, secure ports/protocols, network authentication/authorization, security tools and their applicability (WAF, IPS, Sandbox, etc.).
• Vulnerability testing, risk analyses and security assessments - Knowledge of vulnerability testing, risk analyses and security assessments
• Technical industry acumen - Knowledge of Industry regulatory audit requirements and solutions and Authentication, authorization, and encryption solutions

This position is eligible to be considered for remote hiring

#LI-Remote

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

#LI-Hybrid

• Essential Functions

• Monitor, assess, and support the Company’s compliance with prepaid accounting policies and procedures
• Partner with business process owners to advise and communicate on prepaid accounting related matters
• Handle prepaid asset additions and maintenance including prepaid expiration (fall off) accruals
• Complete month end close activities
• Prepare and maintain balance sheet account reconciliations with an in-depth analysis
• Prepare and present monthly financial statement results and report on variances to the Accounting and Finance management team
• Assist in supporting quarterly reviews and year-end audits
• Ensure all financial information is recorded in accordance with GAAP and Federal and State regulations and consistent with established Company policy and procedures
• Act as liaison with other departments and external parties concerning accounting information of subsidiary and other assigned areas
• Regularly interact with all Accounting management within the organization
• Ensure adherence to Sox requirements
• Participate in special projects as needed
• Able to maintain sensitive and confidential information

• Core Competencies

• Flexible, work well under pressure and prioritize multiple tasks in a fast paced environment
• Strong interpersonal skills
• Customer focused; positive attitude
• Results oriented
• Critical and analytical thinking
• Planning and organizing
• Driving change and innovation

• Required Qualifications

• Bachelor’s Degree in Accounting
• Minimum of 5 years of accounting experience in a combination of staff and senior positions
• Skilled in developing detailed documentation and communicating financial information and results
• Proficient in Google suite (i.e., Gmail, Sheets, Docs) and Microsoft Office (i.e., Word, Excel and PowerPoint)

• Preferred Qualifications

• Experience with Oracle Financial software 
• CPA Certification

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

What Part Will You Play?

• Resolve client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals and standard software-based systems, and provide standardized responses by utilizing established documentation and processes and begins to assist clients/merchants with technical support issues not included in the established documentation. Enters required and additional relevant information into databases while resolving customer issues.
• Further develops knowledgebase to include newly implemented or revisions to POS products, policies, procedures, and regulations through the continued participation in on-going training and reference to online manuals. Begins to interpret polices, procedures, compliance and association regulations.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically Minimum 2 Years Relevant Exp

Preferred Qualifications

• Typically Minimum 4 Years Relevant Exp
• Previous customer service experience with a focus on payments industry

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
• Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
• Computer Skills - Basic computer skills
• Industry Knowledge - Ability to develop basic payments industry knowledge
• Research - Basic ability to research issues and resolve customer inquiries

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

The Product Manager should operate as a strategic thinker, capable of owning and driving key initiatives for the Global Product organization and their key stakeholders. The role holder will be responsible for executing against the vision and priorities in a collaborative approach working across business, technology, risk, operations and other functions to ensure that product vision, strategy, performance and priorities, roadmaps, capacity/consumption and impacts are clear and understood.

What Are We Looking For in This Role?

• Product Managers are responsible for the definition, prioritization, and management of the product backlog and roadmap.
• Partner closely with stakeholders to define the strategic direction, vision and roadmap for our product suite.
• Collect, organize, and evaluate feedback from stakeholders.
• Define requirements, user stories and features, and work with the development teams to estimate and schedule the work.
• Employing a variety of techniques to assess stakeholder needs and feedback to help direct roadmaps.
• Work with development teams regarding feature prioritization, and/or use case and product requirements, escalating and tracking defect issues through to resolution, regular communication with internal stakeholders of gaps that exist between the existing product and stakeholder expectations.
• Product Managers will need to understand business requirements, determine value, translate those into user stories, work with the development teams to translate requirements/stories into actionable development tasks.
• Prioritize requested work and provide transparency around execution roadmaps.  
• Collaborate with product design, product ops, engineering teams and other stakeholders, conduct workshops and discovery to create the bridge between market needs and feature delivery.
• Lead execution by an engineering team(s) and work with development teams on feature prioritization, use case and product requirements, and driving and tracking both defect and enhancement development.
• Accountable to make and deliver against commitments made to business stakeholders.
• This position requires daily attention to processes in place, deadlines and quality standards are met, risks identified and mitigated, and professional communications are maintained on a regular schedule to stakeholders. 
• The Product Manager bears responsibility to ensure a positive stakeholder engagement experience by delivering a desirable product while taking a vocal leadership role in the product build process.
• Facilitate communication amongst project leaders, peers and relevant cross-functional stakeholders to maintain alignment and awareness of product performance and vision
• Identify and take ownership of problems in targeted segments through constant engagement with our stakeholders
• Work with the Product team to understand end-users product requirements and desired features, work with internal teams to communicate product requirements, and monitor tasks
• Take the initiative to recommend process improvements and demonstrate creative thinking
• Identify new product enhancements, synergies, etc to drive value for the organization. 

What Are Our Desired Skills and Capabilities?

• Minimum 1-3 years product management experience. 
• Experience working on technology products as either a product manager, product owner, or business analyst
• Experience managing product performance, driving and supporting other functions to maximize product performance while measuring appropriate metrics and championing success stories.
• Proven track record of delivering success while operating within a team environment.
• Product management experience with data management and/ or API documentation tools
• Take the initiative to recommend process improvements and demonstrate creative thinking
• The mindset of a creative problem solver and critical thinker who is able to articulate the problems that we need to be passionate about solving.
• A strong focus on collaboration, placing high importance on developing the trust of supporting functions and stakeholders.
• Strong written and verbal communication skills.
• Prior payments or technology industry experience is preferred but not required.
• Bachelor’s degree or equivalent work experience

At Global Payments our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Immerse, Explore, and Impact the Universe of Payment Solutions by expressing your interest in the Global Payments 2024 Summer Internship Program. Spanning the course of 10 weeks,  from June 3rd - August 9th, this program is available to sophomore-graduate students currently enrolled in a college or university. This internship program will be primarily based in Atlanta, GA, and Oklahoma City, OK.

Throughout the program, you will have the opportunity to complete a capstone project, participate in professional development sessions, and receive mentorship. Apply today to the Global Payments Internship program to immerse yourself, explore new horizons, and make a meaningful impact on the future of payment solutions! 

About the role:

The primary focus of the Software Engineer Intern is to create software applications in .Net(C#), Node.js, PHP, React, or React Native (mobile).  The ideal candidate has some knowledge or experience coding in a deadline driven and multi-project environment. The Engineer will work collaboratively in a multidisciplinary team environment to develop, maintain and support web applications based in these languages combined with relational databases and messaging services.   Additionally, the Engineer will participate in the planning, designing and developing of new feature functionality for software applications per customer or internal specifications as well as Identifying, troubleshooting and updating existing applications.

Why you should work here:

•  Implement software feature functionality according to business requirements and architectural design guidelines.

• Build and maintain modularized software components in accordance with standard object-oriented/MVC/micro-service structure.

• Create effective unit tests for software modules that plug into the continuous build/deployment infrastructures.

• Participate in discovery and design of new feature development and enhancements.

• Participate in all segments of the Agile development methodology as implemented at Zego.

• Work with business stakeholders and/or QA staff as necessary to troubleshoot problems and/or define requirements.

• Strong desire to expand and enhance skills through working with Sr. engineers and business stakeholders.

• Learn about software development processes in the real world.

• Learn new technology stacks

About you:

• Rising Sophomore to Graduate Students currently enrolled in a college or university

• Interns must be willing to attend a two-day orientation on Eastern Standard Time

• Intermediate Education/Experience in application tier (middleware), frontend or mobile software engineering

• Intermediate knowledge of Object Oriented, MVC design patterns and/or microservices

• Intermediate education/experience developing Web Services (REST/SOAP) preferred

• Intermediate education/experience of SQL databases practices

• Basic understanding of source control repository fundamentals (TFS,GIT)

• Basic Education/Experience/Exposure to HTML5/CSS/JavaScript/jQuery fundamentals

• Basic understanding of agile development methodology is a plus

• Passionate about best practices but adaptable to other ideas

Bonus points if you:

• Practical project experience with technology stacks listed above

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Heartland POS team is growing once again!  If you are tech savvy, detail oriented, and believe that every interaction with a customer should be a world-class experience, then you need to check out this job opportunity.

Job Summary:

As an Associate Technical Service Representative, you will work directly with Heartland POS customers (which are merchants, often in a retail and restaurant setting) in a call center environment, as well as Heartland Dealers.  During your interaction with our customers, you will provide first-level technical support to end users by troubleshooting hardware, software, and networking issues.  

Typical support calls are related to:

• Basic network connectivity

• Basic Windows user settings and configuration

• POS (point-of-sale) software application support

• Software Upgrades

• File sharing

About Heartland: 

Heartland, a Global Payments company, offers a fast paced environment with a casual flair - we have the option of wearing jeans, sneakers and t-shirts to work! 

Our Indiana Service Center, located just 15 minutes from Downtown Louisville, has been named an Indiana's Best Employer and one of Computer World’s 100 Best Places to Work in IT.

Our Jeffersonville, IN site boasts a 275,000 square foot campus that includes an on-site day care, cafeteria serving breakfast and lunch, full-size outdoor basketball court, a 24 hour full service gym with indoor track, locker rooms with showers, personal trainers (that are FREE), fitness classes (that are FREE), and more!  What more you might ask??  How about options for FREE EDUCATION!  Yup, we offer a path for qualified employees to receive an Associates and/or Bachelor's degree in Business Administration.  100% company paid for (including books)!  And there's even more that makes Heartland a great place to work.  But you'll have to join our team to find out other reasons why nearly 90% of our employees rank us as a great place to work!

Major Job Responsibilities/Duties:

• In a customer service call center, provide first-tier support for retail stores and restaurants using Heartland's point-of-sale software solutions.

• Resolve end-user issues through step by step instructions related to hardware, software and networking support.

• Field incoming support requests submitted through phone calls, emails, or online chat rooms.

• Log all support requests and escalations in ticketing system.

• Use remote connect capabilities to resolve issues when necessary.

Qualifications/Educational Requirements:

• At least 1 year customer service experience, preferably in a call center environment.

• Intermediate computer skills required including email, internet, Microsoft Windows programs and Office applications, iOS products.

• Demonstrated ability to understand technical issues and troubleshoot technical issues with non-technical users.

• Demonstrated understanding of specialty retail operations and technology requirements. Prior experience in specialty retail strongly preferred. 

• High School Diploma or equivalent required.

Desired Requirements: 

• At least 1 year experience providing technical support to end users.

• A+ or Network+ certifications.

• Experience working in a restaurant and/or retail setting. (Server or Retail Manager experience is a plus!)

Disclaimer:

The above statement is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of responsibilities, duties and skills required.

Heartland offers a competitive salary and a comprehensive benefits package to qualifying employees.
 

Heartland is an equal opportunity employer. M|F|D|V

Varying Equipment Experience - Laptop, Desktop, Wyse Thin Client, MAC

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Works throughout the software development life cycle and performs in a utility capacity to create, design, code, debug, maintain, test, implement and validate applications with a broad understanding of a variety of languages and architectures.  Analyzes existing applications or formulate logic for new applications, procedures, flowcharting, coding and debugging programs.  Maintains and utilizes application and programming documents in the development of code.  Recommends changes in development, maintenance and system standards.  Creates appropriate deliverables and develops application implementation plans throughout the life cycle in a flexible development environment.

What Part Will You Play?

• Develops basic to moderately complex code using front and / or back end programming languages within multiple platforms as needed in collaboration with business and technology teams for internal and external client software solutions.  Designs, creates, and delivers routine to moderately complex program specifications for code development and support on multiple projects/issues with a wide understanding of the application / database to better align interactions and technologies.
• Analyzes, modifies, and develops moderately complex code/unit testing in order to develop concise application documentation.  Performs testing and validation requirements for moderately complex code changes. Performs corrective measures for moderately complex code deficiencies and escalates alternative proposals.
• Participates in client facing meetings, joint venture discussions, vendor partnership teams to determine solution approaches.
• Provides support to leadership for the design, development and enforcement of business / infrastructure application standards to include associated controls, procedures and monitoring to ensure compliance and accuracy of data. Applies a full understanding of procedures, methodology and application standards to include Payment Card Industry (PCI) security compliance.
• Conducts and provides basic billable hours and resource estimates on initiatives, projects and issues.
• Assists with on-the-job training and provides guidance to other software engineers.

What Are We Looking For in This Role?

Minimum Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field
• Typically minimum of 4 years - Professional Experience In Coding, Designing, Developing And Analyzing Data.  Typically has an advanced knowledge and use of one or more front / back end languages / technologies and a moderate understanding of the other corresponding end language / technology from the following but not limited to; two or more modern programming languages used in the enterprise, experience working with various APIs, external Services, experience with both relational and NoSQL Databases.

Preferred Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field
• 6+ years professional Experience In Coding, Designing, Developing And Analyzing Data and experience with IBM Rational Tools

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

Operating Systems:

• Linux distributions including one or more for the following: Ubuntu, CentOS/RHEL, Amazon Linux
• Microsoft Windows
• z/OS
• Tandem/HP-Nonstop

Database - Design, familiarity with DDL and DML for one or more of the following databases Oracle, MySQL, MS SQL Server, IMS, DB2, Hadoop
Back-end technologies - Java, Python, .NET, Ruby, Mainframe COBOL, Mainframe Assembler
Front-end technologies - HTML, JavaScript, jQuery, CICS
Web Frameworks – Web technologies like Node.js, React.js, Angular, Redux
Development Tools  - Eclipse, Visual Studio, Webpack, Babel, Gulp
Mobile Development – iOS, Android
Machine Learning – Python, R, Matlab, Tensorflow, DMTK

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Provides direction to product development and the overall process of the product and services function. Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects. Increases profitability of existing products and services to developing new solutions which advance business objectives and client needs. Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customers.

What Part Will You Play?

• Product Vision and Strategy: Develop and articulate a clear product vision and strategy aligned with business objectives.

• Roadmap Planning: Collaborate with stakeholders to create and communicate a product roadmap that outlines prioritized features, enhancements, and initiatives.

• Feature Definition and Prioritization: Work closely with cross-functional teams to define and refine product features, prioritizing based on business value and customer feedback.

• Agile Execution: Embrace the SAFe methodology and participate in Agile ceremonies, ensuring timely delivery of high-quality features.

• Stakeholder Management: Engage with customers, executives, and internal teams to gather requirements, validate decisions, and manage expectations.

• Market and Competitive Analysis: Conduct research, competitive analysis, and customer interviews to understand user needs and identify market trends.

• User Experience (UX) Design: Collaborate with UX designers to ensure an intuitive and user-friendly product experience.

• Business Value Measurement: Define KPIs and metrics to measure the success and business value of the product.

• Release Management: Collaborate with the release management team to plan and coordinate product releases.

• Continuous Improvement: Foster a culture of continuous improvement, seeking feedback and identifying opportunities to enhance product processes and practices.

• Acts as the voice of the customer for the business at large.

• Provides knowledge concerning the relevant customers, their needs, and their pain points. 

• Gathers feedback from customers from multiple iterations of the product to continually improve and drive value. This responsibility is accomplished through a host of different mechanisms including, but not limited to: customer surveys, customer calls, customer visits, focus groups, and usability testing. 

• Creates, maintains and communicates the product playbook and strategy.

• Builds productive working relationships with internal and external (if needed) stakeholders to encourage collaboration and open communication.

• Acts as the voice of the business for the Scrum team. 

• Is responsible for clearly communicating the business expectations and justifications (the “why”) for any given feature to the assigned engineering team. 

• Moderately works with a cross-functional group of stakeholders to define the features to be delivered, and gathers feedback, ideas, and buy-in from various internal and external groups throughout the development life cycle. 

Preferred Qualifications

• Prefer experience with Salesforce. Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review).

• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.

• Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).

The position listed in this requisition is ineligible for the new hire referral bonus award program. However, it is eligible for the NA Merchant Tech Refer to Win bonus award program.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary: 

The Product Delivery Manager oversees software product implementation and delivery, coordinating the efforts of our clients’ business and technical resources with the necessary internal resources. The Product Delivery Manager manages varying aspects of product delivery through our release process, assures deadlines and quality standards are met, identifies and mitigates project risks, and ensures stakeholders receive timely and accurate communications regarding the status of the project. As a primary point of contact, the Product Delivery Manager bears significant responsibility in ensuring a positive client experience, maintaining project scope, and verifying that project deliverables are met, potentially across multiple projects at one time. 

Responsibilities will include:

General Responsibilities

• Ensure that all tasks and phases in the product release are successfully completed, validated, and documented.

• Maintain release schedules, mitigate and document risks.

• Key performance indicator tracking and Alpha progress reporting.

• Creation or facilitation with stakeholders  of standardized release processes and procedures.

• Coordinating between multiple development and support teams to analyze and mitigate issues identified during user acceptance testing and Alpha release cycles.

• Escalating and tracking defect issues through to resolution. 

• Regular communication with internal stakeholders of progress, risks, and resolutions.

• Working closely with clients to vet candidates for the Alpha program. 

• Maintain strong relationships with the client community.
• Facilitate training/coordination sessions as necessary for internal and external stakeholders.

• Create or assist in developing documentation on processes and workflows.

Knowledge/Skills/Abilities:

• Ensure that all tasks associated with project completion are addressed. 

• Work with internal teams, towards making them self-sufficient to maintain the product after the final release phase.

• Excellent written and verbal communication skills necessary.

• Some travel for training, or product collaboration may be necessary.

• Familiarity with project management software, such as Aha and/or Jira.

• Understanding of software development life cycles.

• Take initiative to recommend process improvements and demonstrate creative thinking.

• Ensure high quality deliverables.

• Ability to troubleshoot, document and communicate issues; translate customer issues into specifications.
• Time management, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism .
• Bachelor’s degree or equivalent work experience.
• Some customer service experience is preferred.

• 4-8 years project management experience.

The position listed in this requisition is ineligible for the new hire referral bonus award program. However, it is eligible for the NA Merchant Tech Refer to Win bonus award program.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

What Part Will You Play?

• Resolve client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals and standard software-based systems, and provide standardized responses by utilizing established documentation and processes and begins to assist clients/merchants with technical support issues not included in the established documentation. Enters required and additional relevant information into databases while resolving customer issues.
• Further develops knowledgebase to include newly implemented or revisions to POS products, policies, procedures, and regulations through the continued participation in on-going training and reference to online manuals. Begins to interpret polices, procedures, compliance and association regulations.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically Minimum 2 Years Relevant Exp

Preferred Qualifications

• Typically Minimum 4 Years Relevant Exp
• Previous customer service experience with a focus on payments industry

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
• Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
• Computer Skills - Basic computer skills
• Industry Knowledge - Ability to develop basic payments industry knowledge
• Research - Basic ability to research issues and resolve customer inquiries

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Analyze business requests to be solved with automated systems. Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates. Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements. Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

RESPONSIBILITIES

• Create clear requirements -  including sequence flow diagrams, matrices, written specifications, UI/UX flows

• Ensure customer perspectives are considered

• Coordinate requirements with other engineering teams as appropriate

• Ensure the engineering team has sufficient details

• Gather information and support the Product Owner with decision making

REQUIREMENTS

• 2+ years’ work experience as a BA/Product Manager

• Excellent analytical and communication skills 

• Ability to classify and arrange data in the most convenient way

• Ability to explain complex concepts in simple words

• Good theoretical and practical knowledge of BA methodology and tools (functional/non-functional requirements, use cases, user stories, traceability) 

• Moderate level of diagrams usage

• Experience in stakeholder analysis (RACI/DARCI matrix)

• Experience in requirements management (change management, prioritization, impact analysis, traceability matrix)

• Experience in identifying the main user personas and their workflows

• Experience with bug tracking, collaboration and modeling tools

• Experience or knowledge in/of the software methodology (such as Scrum/Kanban) and knowledge requirements lifecycle within these methodologies

• Experience in collaboration with other BAs/PMs in a one team or cross team

Desired Skills:

• Technical background

• Modeling tools (LucidChart, DrawIO etc.) 

• UX/UI prototyping (Balsamiq, Figma) a plus but not required

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

TouchNet/ECSI is looking for a motivated Proposal Writer to join the Sales Operations team, specifically focused on technical writing of RFPs, RFIs and Proposals within the Higher Education industry. We are searching for a detail-oriented team player who will gather information from technical experts, utilize our existing RFP library for similar questions/answers, draft a written response and submit the RFP and supporting documents to the requesting college/university. The Proposal Writer must be driven, organized, collaborative and have a ‘getting it done and doing it right’ attitude.

This position will engage with various departments and levels within the TouchNet and ECSI organizations; including Sales, Sales Operations, Business Development, Product, Professional Services, Legal, and Leadership, and will have access to a top-rated RFP collaboration software system.

Job Duties/Responsibilities:  In the Proposal Writer position, you will make immediate contributions to the organization. Job duties/responsibilities would include but are not limited to:

• Understand the higher-education market with knowledge of TouchNet and ECSI’s customer & prospect landscape

• Serve as part of the RFP team; taking a lead role in RFPs TouchNet and ECSI will participate in

• Write, revise and edit submissions in a clear concise manner maintaining continuity of style and content

• Understand common questions; crafting detailed responses to become a technical SME within the RFP team

• Ensure all RFP submissions are complete, accurate and meet all deadline expectations

• Update content library within the RFP technology platform to maintain most-refreshed content 

• Collaborate internally with product SMEs; to learn and gather appropriate responses based on TouchNet and ECSI’s current or upcoming product roadmap

• Communicate timely and effectively to Sales leaders on timeline updates, roadblocks, or outstanding deliverables on RFPs that are in-progress

• Cross-train within RFP Team to develop cross-functional industry  knowledge, experience and insights

• Utilize best practices in daily activities to be organized, efficient and successful

• Be efficient in organizational efforts in regards to daily activities, deadlines and team collaboration

Education and Qualifications:

• Bachelor’s Degree in communications, business, marketing or a related field

• 3 years minimum of experience.

• Strong communication and interpersonal skills to collaborate effectively across various internal functions and internal stakeholders

• Exemplify confidence with a proactive and self-starter attitude to meet or exceed goals 

• Possess confidence in written skills for internal and external communications

• Intelligent, motivated and competitive - understands ‘getting it done and doing it right’ daily mentality

• Thrive in a team environment and effectively communicate with all levels of stakeholders

• Work in Lenexa, KS office at least 3 days per week

At Global Payments our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Provides a comprehensive understanding of the technical aspects of our company’s products and services and how they integrate into the customer’s operations and needs.  Understands how both software and hardware function and can assess and define what solution or system is needed.  Builds customer confidence in our company’s technical solutions. 

What Part Will You Play?

• Provides technical business knowledge related to a product, system or project in which guidance and/or solutions are needed. 

• May be involved at any or all stages of a project or issue.  May be involved with refining a specification, designing a product or system, managing part or all of a project.

• Performs analysis, ensures its accuracy, and recommends alternative solutions within project strategy and deliverable prioritization which may include feasibility study and risk analysis. Understands client needs and impacts to their systems and adjusts delivery within the client's requirements.

• May monitor high level implementation plans.

• Works with business, technical, operations and end users for desired solutions.

• Provides business direction and may handle client negotiation actions.

• May review defined system requirements to ensure they meet the business needs and validates the solution.

• With moderately complex projects, may serve as Subject Matter Expert for components, and must be able to guide understanding of requirements and impacts to the customer, system, and strategy.

• Participates in client facing meetings, joint venture discussions, vendor partnerships, client and internal development team working solutions to determine solution approaches.

• Works closely with team to resolve varied and complex issues based on specialized experience and knowledge.

• Consultant for business best practices and industry trends.

What Are We Looking For in This Role?

Minimum Qualifications

• Required Experience:    Typically Minimum 6 years relevant experience; sales/solutions engineering, technical sales, implementation, project management, professional experience working with end-users to meet business needs

  Required Education: Bachelor's Degree - Information Technology, Computer Science, MIS, Business or equivalent work experience, such as relevant technical background and/or work product/SME knowledge in lieu of a degree.

Preferred Qualifications

• Experience with ERPs, preferably Sage Intacct and Oracle NetSuite

• Prior sales engineering, software implementation or software sales process experience preferred

• Prior experience in analytical reporting and/or data analysis tools preferred

• Ability to establish credibility and build confidence quickly with all levels of customer and internal decision makers, influencers, and stakeholders

• Strong verbal and written communication and presentation skills; exceptional listening skills

• Good interpersonal skills and ability to build strong customer relationships

• Solid technical skills and competence along with the ability to learn and apply software, engineering, and accounting concepts quickly

• Strong problem solving and analytical skills; formulates creative solutions that will deliver real business value; eliminates roadblocks

• Strategic and business thinking skills and acumen

• Well organized; ability to manage multiple projects and relationships simultaneously

• Demonstrated ability to work well under pressure – managing customer expectations, time constraints, competitive situations, etc.

• Comfortable as a team player or working independently

• Proven consistency in meeting and exceeding performance goals 

This position is eligible to be considered for remote hiring anywhere in the USA

#LI-Remote

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

What Part Will You Play?

• Resolve client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals and standard software-based systems, and provide standardized responses by utilizing established documentation and processes and begins to assist clients/merchants with technical support issues not included in the established documentation. Enters required and additional relevant information into databases while resolving customer issues.
• Further develops knowledgebase to include newly implemented or revisions to POS products, policies, procedures, and regulations through the continued participation in on-going training and reference to online manuals. Begins to interpret polices, procedures, compliance and association regulations.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically Minimum 2 Years Relevant Exp

Preferred Qualifications

• Typically Minimum 4 Years Relevant Exp
• Previous customer service experience with a focus on payments industry

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
• Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
• Computer Skills - Basic computer skills
• Industry Knowledge - Ability to develop basic payments industry knowledge
• Research - Basic ability to research issues and resolve customer inquiries

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.