Total 48 job vacancies by Home Group Limited

2nd Line IT Support Partner

Hybrid working; from home, our super trendy office in Newcastle upon Tyne.

Permanent Role, full time (37.5 hpw)

Salary circa £26,000 per annum (negotiable based on skills and experience) with great benefits including Health Cash Plan

Home, a place where you belong

We have a great opportunity for you to join our 2nd line IT team on our busy service desk. Enjoy flexible working with a mix of office and home days, tackling tech challenges you'll keep our business running smoothly. If you love solving problems and working with the latest tech, this is the chance to make a real impact.

Typical day as a 2nd Line Support Partner

• Dealing with escalated IT issues, providing additional insights and support


• Handling various tasks like managing new office openings, configuring phones or computers to ensure smooth operations.


• Troubleshooting and managing a wide range of Microsoft applications such as Intune, Azure, Office 365, Teams, SharePoint, and Exchange.


• Ensuring network connectivity across offices, and remotely troubleshooting any network issues that colleagues might face.


• Participating in a variety of IS projects alongside other IS colleagues, adding some variety to the daily routine and gaining valuable experience.


• Visiting Home Group offices (with some occasional national travel) for on-site troubleshooting when remote solutions are not feasible.

Fancy going home each day knowing that you have helped change our customers lives for the better. You’ll do that here, working for a top 10 Great Place to Work Employer!

You bring

• Excellent communication skills, able to interact effectively with colleagues in both technical and non-technical terms, ensuring clear, timely communication.


• Proficiency in troubleshooting and supporting Microsoft applications like Intune, Azure, Office 365, Teams, SharePoint, and Exchange, with an understanding of networking (Meraki and Cisco) and monitoring tools (LogicMonitor).


• Strong problem-solving skills, experienced in providing IS solutions within an ITIL framework, and familiarity with a Service Desk environment, ideally holding an ITIL V4 Foundation Certificate.


• Ability to work efficiently in a fast-paced technical support role, handling various tasks and collaborating with 3rd party providers and suppliers.


• A continuous improvement mindset, always looking to enhance knowledge, develop new skills, and propose solutions to improve processes and service delivery.


• Enthusiasm for learning new technologies, a hands-on approach to tackling tech challenges, and adaptability to address issues head-on.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

You’ll join our manager Neil who has been at Home Group a couple of years now, but still remembers what it’s like to join the team as a newbie. There are 10 in the team, and we have a wide set of knowledge and skills that mean we can support each other to get the job done. Our Service Team is a great stepping stone to develop your career within the wider Information Systems team and we’ll support you to progress and develop your career to grow with us.

Job details

• Working Monday to Friday, you’ll work a shift pattern between 7 am – 5.30 pm with a variety of weekly shifts between these times which will be early, mid, and late shifts.


• We can be flexible and work with you to adapt shifts when you need that!


• You'll usually work a week in the office, then one or two weeks at home. Over time, it averages to around 2 office days per week.


• We can be flexible and work with you to adapt shifts etc if you need to on occasion.


• To get out and about and support colleagues in our services and other offices, you’ll travel occasionally. To do that you need to have a full driving licence.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (includes bank holidays and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike, or car? Save money with us.


• We’re Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for Wellbeing”


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our 2nd Line Support Partner Job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Technical Administrator

Hybrid working from one of our offices in Newcastle or Durham

6 months fixed term role, full time (37.5 hpw)

Salary circa £23,464 negotiable based on skills and experience plus brilliant benefits including health cash plan!

Home, a place where you belong

We’re on the lookout for a Technical Administrator to join our Building Safety team. This role is your chance to make a real impact by supporting the team with essential fire and compliance activities. If you're after job satisfaction and career growth, keep reading – this could be the perfect fit for you.

Typical day as a Technical Administrator

• Provide desktop support to ensure fire and compliance activities are seamlessly delivered, and update systems and property records after improvement works.
• Handle administration tasks such as recording meetings, raising purchase orders, processing invoices, and engaging proactively with the team.
• Offer proactive support to enhance customer engagement, aiming to improve experiences before, during, and after works. This includes managing complaints and providing regular updates.
• Support contractor performance improvement by preparing Work in Progress and Key Performance Indicator reports, and minuting performance review meetings.
• Use creative problem-solving and team engagement skills to help colleagues manage their workloads efficiently.
• Assist in ensuring all building and fire safety regulations and compliance standards are met, including supporting internal and external audit processes.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work in the UK Employer!

You bring

• Relevant administration experience, ideally from the construction, facilities, maintenance, or building safety sectors.
• A keen eye for detail, excellent organisational skills, and the ability to prioritise work to meet deadlines while handling multiple tasks simultaneously.
• Strong competence in dealing with sensitive information and maintaining confidentiality.
• Excellent verbal, written, numerical, and interpersonal communication skills.
• Technological savvy, being comfortable using Microsoft Office and specialist systems like Open Housing, Oracle, SharePoint, and Power BI.
• A proactive and self-starting attitude with a passion for learning and personal development, striving to be the best you can be.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• This is a Monday to Friday role and full time, so you'll work 7.5 hours per day and have a 30 minute unpaid lunch break.
• You’ll manage your own diary, so if you need to start late once in a while to attend an important appointment, or take a longer lunch for a haircut, you can use your flexi time to manage that!
• This role can be based from Durham, Newcastle upon Tyne, Leeds or from one of our Cumbrian offices.
• This is a hybrid role and you’ll spend at least 2 days per week in one of our local offices, 3 days working at home.
• Able to use technology to communicate and collaborate with colleagues.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (this includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website.  

Find out more

Click APPLY NOW to see our Technical Administrator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out

Proud member of the Disability Confident employer scheme

Customer Service Advisor

One Strawberry Lane (the best view of St James’ Park) Start date 28th October 2024

Newcastle upon Tyne City Centre – Hybrid - two days in the office and the remaining time from home (First four weeks will be full time office-based Monday to Friday 9:00 to 17:00)

Full Time – 37.5 hours per week. Flexible shift rotation. Monday to Friday currently between 8:00 am till 6:00 pm on a shift rotation.

Starting salary £23,464 pa pro rata, plus Brilliant Benefits including Health Cash Plan!

Home, a place where you belong.

Are you passionate about delivering exceptional service and solving problems for people? Join our Customer Service Centre team at Home Group as a Customer Service Centre Advisor! In this role, you'll be the friendly, first point of contact for our customers, handling a range of queries from maintenance issues to rent and general inquiries. You'll work across voice and digital channels, ensuring every customer gets a consistent, brilliant service. If you’re ready to make a real difference and help our customers navigate their experiences smoothly, this could be your next big opportunity.

Typical day as a Customer Service Centre Advisor

• Handling a diverse range of customer queries via voice and digital channels, diagnosing issues, and providing effective solutions in line with Home Group policies.


• Managing and updating customer information in our CRM systems, ensuring accuracy and confidentiality throughout all interactions.


• Collaborating with Maintenance, Housing, and other teams to ensure timely and efficient resolution of customer concerns and repairs.


• Encouraging and assisting customers to utilise their online accounts, supporting them in performing transactions digitally.


• Timely escalation of complex issues or complaints to the appropriate teams, keeping the customer informed and updated throughout the process.


• Continuously sharing insights and feedback to improve our service, helping to refine processes and support your colleagues in delivering top-notch customer experiences.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!

You bring

• Strong focus on customer service with a knack for problem-solving and relationship management, ensuring every interaction is handled with care and efficiency.


• Experience with managing customer information electronically, including familiarity with CRM systems and general computer usage.


• Excellent written and verbal communication skills, enabling you to convey information clearly and effectively to all customers.


• A proactive, positive attitude with resilience to handle changes and challenges, ensuring you adapt quickly and maintain service quality.


• Capability to multitask and shift focus based on customer needs, taking personal responsibility for delivering results and meeting deadlines.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• All the “tech” you need to enable you to work effectively from either home or the office.


• Health Cash Plan saving you up to £1140 pa. We’ll cover your costs (and your kids if you have them) towards dental, optical, prescription charges, alternative therapies, and lots more.


• Competitive pension scheme with employer contributions


• Excellent career progression, through personal development plans and our “Grow our Own” development programme. Our management team all started their careers as customer service advisers.


• A wide range of engagement activities in the workplace led by our colleague engagement team.


• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Customer Service Advisor Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Email our Service Centre management team at cscperformanceleaders@homegroup.org.uk with any questions you may have. We will get back to you asap. You can even arrange a time that suits you to pop into our awesome Head Office next to St James Park. Our café is the ideal place for a chat with one of the team and the cappuccinos are amazing!

Interviews are scheduled for w/c 23rd September with a start date of 28th October 2024. You must be available for our four-week training programme from that date.

Proud member of the Disability Confident employer scheme

Leasehold Operations Manager

One Strawberry Lane, Newcastle (Hybrid)

Permanent full time (37.5 hpw)

Salary circa £45k - £55k pa dependent on skills and experience, and great benefits including Health Cash Plan

Home, a place where you belong

We have a fantastic opportunity to join our Leasehold Team as our Operations Manager here at Home Group! As our Leasehold Operations Manager, you'll be our subject matter expert, champion and leader in all things leasehold! You'll ensure our customers receive a high quality leasehold management service, with well maintained properties managed to the highest standard.

You'll lead a small team of dispersed Leasehold Property Managers in North East and North West England directly managing a portfolio of leasehold schemes. You’ll use your qualifications and experience to be a real advocate for the tenure with the organisation. You will have a key role in working closely with other local housing management teams, using your knowledge and experience to strengthen their understanding of home ownership and help drive improvements in our home ownership offer across the North of England. You’ll work with internal and external partners to ensure our leasehold service and reputation continues to grow in strength

Typical day as a Leasehold Operations Manager

• You'll provide a consistently high quality professional leasehold block management service, ensuring properties are safe, secure and communities are thriving.


• You'll manage service charge budgets and forecasting, and ensure your teams monitor expenditure to minimise variances and achieve value for money and cost savings for leaseholders.


• You'll ensure your portfolio is achieving the right outcomes, from addressing legal challenges, to responding to anti-social behaviour and safeguarding situations, to learning from complaints and proactively engaging with our customers.


• You'll lead your team, coaching colleagues and supporting their continuous professional development, as well as continuing to grow your own knowledge and practice of leasehold law and best practice. You’ll also be supporting other local housing management teams.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!

You have

• Experience in Leasehold block management or similar.


• Confident in dealing with complex issues and proficient in managing any First Tier Tribunal challenges or other housing related court procedures.


• An analytical approach and good understanding of finance, KPIs and managing resources effectively.


• Qualifications or training in property management, conveyancing, real estate or facilities management for example, ATPI, MTPI or AssocRICS.


• Experience in performance management, coaching and leadership skills to empower and lead a team.


• Excellence in customer service, customer engagement to help drive improvements, and ensuring customers are at the heart of what you do.

Our team

You’ll join Christine and our Leasehold Management Team, we’re super passionate about what we do! We’re really proud of championing change and questioning the norm so that our customers get the very best outcomes. We love a good bit of data to help us drive customer improvements, strengthen financial controls and keeping our customers and colleagues safe. We’re a supportive bunch and like to get together regularly whether that be in person or virtually. We are a national team so keeping in touch and supporting the department as a whole is just how we do things. We are in a time of change whilst reshaping some of our focus. So this is the perfect opportunity to put your own skills and knowledge into practice, that’s of course if you are up for a challenge. If you are then this is your time to shine.

Job details

• Flexible working hours (we’re open to agreeing a work pattern with you)


• This is a hybrid role and you’ll spend time between working at home, on occasion days in the office, and where required working out in your patch, supporting your teams and customers.


• You’re able to use technology for accessing customer and property data as well as managing your diary and emails.


• You’ll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Leasehold Operations Manager Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

HR Business Partner

One Strawberry Lane, Newcastle upon Tyne (hybrid working) or from our Liverpool Street Office in Central London

Permanent, full time (37.5 hpw)

Salary circa £40,000 pa plus great benefits including Health Cash Plan

Home, a place where you belong

This is an amazing (and rare!) opportunity to join Home Group’s HRD team as a HR Business Partner. Working closely with managers across the business, you’ll support their future people vision while managing complex people matters, from disciplinaries and grievances through to complex change through TUPEs and restructures. You’ll also play a key role in supporting our wellbeing, equity, diversity, inclusion and belonging work.

Typical day as a HR Business Partner

• Providing a proactive business partnering approach to managers across the business to drive effective people management and supporting change.
• Working with managers from a wide range of disciplines across the business – that could be housing, care, repairs and maintenance, finance, IS and more!
• Supporting managers to manage more complex ER matters, by adopting a coaching approach whilst exploring and mitigating risk to the business.
• Playing a key role in restructures and TUPEs, assisting managers and affected colleagues to ensure a smooth transition for everyone.
• Supporting our wellbeing and equity, diversity, inclusion and belonging (EDI&B) projects that truly enhance our colleague experience.
• Working with a fantastically collaborative and supportive HR team who always check-in with each other and available to bounce ideas and find best solutions.

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best Together we make Home Group a great place to work!

You bring…

• Ideally CIPD qualified, you have significant experience in a HR business partnering role.
• A brilliant understanding of employment legislation and employee relations.
• Significant experience of change management through TUPEs and restructures.
• Experience of working with people data, using it to develop and share insights with stakeholders to inform decisions and improve practice.
• An authentic and professional approach that instantly brings credibility to you and the HR team.

Our team

You’ll join Kev and our HR team, we’re super passionate about what we do! You’ll often find Kev in the office 5 days a week (it’s better than his kitchen table) with a spreadsheet open and a can of Diet Coke or Irn Bru to draw on his Scottish roots! The team are even better – a really supportive gang who support and seek input and insights from each other.

Job details

• This is a full-time role working typical office hours Monday to Friday, but we’re open to agreeing a work pattern with you.
• You’ll manage your own diary. If you need a break to take delivery of your new fridge or take a longer lunch for a haircut, you can use your flexi time to manage that!
• This is a hybrid role, so you’ll spend at least 2 days in the office and 3 days working at home.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for the 4th Great Place to Work in the UK Employer!

What’s in it for you?

• 34 days leave (includes bank holidays and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Explore our benefits in detail on our website.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Find out more

Click APPLY NOW to see our HR Business Partner Job description, find out about us and for help to apply. This job will close on the 22nd of September, sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

HR Advisor

Hybrid working, 2 days per week from our office at Newcastle City Centre and from home

Full time (37.5 hours per week)

Salary circa £30,000 per annum (negotiable depending on experience) plus brilliant benefits including health cash plan!

Home, a place where you belong

Are you passionate about people, HR and want to make a meaningful impact? Join us as our HR Advisor at Home Group, where you won’t just support our HR team, you'll be a key player in shaping a positive and productive workplace. If you're keen on offering insightful advice, guiding managers with skill, and using data to drive excellence, then read on… You are just the person we're looking for to join our team!

Typical day as our HR Advisor

• Diving into data, uncovering insights to guide managers across the business on absence, performance, and more.


• Advise and coach managers on nipping HR concerns in the bud and steering through formal processes with empathy and effectiveness.


• Plan and deliver your next engaging upskilling session for managers, making people management a breeze for them.


• Collaborate closely with HR Business Partners, identifying and tackling key challenges to make a real difference.


• Contribute to our Apprentice HR Assistant's growth, sharing your wisdom and experience for their development.


• Embrace a proactive and energised approach, driving self-service and first-time-right solutions in HR practices.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work Employer!

You bring

• Solid experience of managing employee relations matters, including absence, performance, conduct, and probation (often with multiple cases on at the same time!).


• A robust foundation in employment legislation and HR processes, offering accurate advice that hits the mark every time.


• A flair for spreadsheets and data analysis, making proactive recommendations that genuinely improve practices.


• It’s important that you embrace a ‘digital first’ approach to how we work with our stakeholders and embrace in-person working with the HR team.


• You’ll support the team in making best use of data and insights to support our customers.


• A commitment to continuous learning, keeping abreast of best practice and legal changes in HR to stay ahead of the curve.

Our team

You’ll work as part of our wider People team (around 50 colleagues) and, more specifically, with our HR team. Most of our team, work from our office at One Strawberry Lane in Newcastle upon Tyne, although we do have a few of the team based in London.

You’ll report into Laura, our Senior HR Business Partner, who's based in Newcastle. Laura spends much of her time running after her little ones or planning their next adventures!  

Job details

• You'll be based at our offices at One Strawberry Lane in Newcastle


• This is a full-time job of 37.5 hours per week and we work Monday to Friday


• This is a hybrid role, you’ll spend a minimum of 2 days a week in our offices, and the rest of the time working from home.


• You’ll manage your own diary. If you need a break to take delivery of your new fridge or take a longer lunch for a haircut, you can use your flexi time to manage that!

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Generous pension scheme with life insurance of 3x salary. Explore our full range of benefits on our website.  

Find out more

Click APPLY NOW to see our HR Advisor Job Description, find out about us and for help to apply. This job will close on the 19th of September, sometimes we close a job early, so don’t delay or you might miss out.

Coffee chats will be held on the 25th of September via Microsoft Teams. Interviews will be on Friday the 27th of September in our Newcastle office.

Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

HR Advisor

Hybrid working, 2 days per week from our office at Newcastle City Centre and from home

Fixed term 12 month contract, full time (37.5 hours per week)

Salary circa £30,000 per annum (negotiable depending on experience) plus brilliant benefits including health cash plan!

Home, a place where you belong

Are you passionate about people, HR and want to make a meaningful impact? Join us as our HR Advisor at Home Group, where you won’t just support our HR team, you'll be a key player in shaping a positive and productive workplace. If you're keen on offering insightful advice, guiding managers with skill, and using data to drive excellence, then read on… You are just the person we're looking for to join our team!

Typical day as our HR Advisor

• Diving into data, uncovering insights to guide managers across the business on absence, performance, and more.


• Advise and coach managers on nipping HR concerns in the bud and steering through formal processes with empathy and effectiveness.


• Plan and deliver your next engaging upskilling session for managers, making people management a breeze for them.


• Collaborate closely with HR Business Partners, identifying and tackling key challenges to make a real difference.


• Contribute to our Apprentice HR Assistant's growth, sharing your wisdom and experience for their development.


• Embrace a proactive and energised approach, driving self-service and first-time-right solutions in HR practices.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work Employer!

You bring

• Solid experience of managing employee relations matters, including absence, performance, conduct, and probation (often with multiple cases on at the same time!).


• A robust foundation in employment legislation and HR processes, offering accurate advice that hits the mark every time.


• A flair for spreadsheets and data analysis, making proactive recommendations that genuinely improve practices.


• It’s important that you embrace a ‘digital first’ approach to how we work with our stakeholders and embrace in-person working with the HR team.


• You’ll support the team in making best use of data and insights to support our customers.


• A commitment to continuous learning, keeping abreast of best practice and legal changes in HR to stay ahead of the curve.

Our team

You’ll work as part of our wider People team (around 50 colleagues) and, more specifically, with our HR team. Most of our team, work from our office at One Strawberry Lane in Newcastle upon Tyne, although we do have a few of the team based in London.

You’ll report into Laura, our Senior HR Business Partner, who's based in Newcastle. Laura spends much of her time running after her little ones or planning their next adventures!  

Job details

• You'll be based at our offices at One Strawberry Lane in Newcastle


• This is a full-time job of 37.5 hours per week and we work Monday to Friday


• This is a hybrid role, you’ll spend a minimum of 2 days a week in our offices, and the rest of the time working from home.


• You’ll manage your own diary. If you need a break to take delivery of your new fridge or take a longer lunch for a haircut, you can use your flexi time to manage that!

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Generous pension scheme with life insurance of 3x salary. Explore our full range of benefits on our website.  

Find out more

Click APPLY NOW to see our HR Advisor Job Description, find out about us and for help to apply. This job will close on the 19th of September, sometimes we close a job early, so don’t delay or you might miss out.

Coffee chats will be held on the 25th of September via Microsoft Teams. Interviews will be on Friday the 27th of September in our Newcastle office.

Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Handy Person

STEP Newcastle and Community Enabling Service, Mental Health support service: Newcastle upon Tyne

Permanent, Full time (37.5 hpw) fully flexible on days worked

£12 per hour, and great benefits including Health Cash Plan

Driver highly desirable

Home, a place where you belong

We have a fabulous job opportunity for a Handy Person in our service in Newcastle. You will be the multi skilled, hands-on practical support that helps our colleagues deliver services to our customers.

Step Newcastle covers in the Newcastle upon Tyne area with great shops and other amenities as well as excellent transport links to both the city centre and the coast. We accommodate customers aged 18+. There are around 50 dispersed properties.

Typical day as a Handy Person

• Be ready to react to minor emergency and non-emergency repairs. Examples include repairs to doors and locks, changing tap washes, along with general household duties such as unblocking sinks and maybe a touch of gardening.
• A keen eye and hand for any internal deco, you will be a dab hand with a paintbrush.
• Collaborative working with colleagues, commercial partners, and customers throughout your day.
• We see customers in their homes and having a friendly face is needed when doing minor repairs in their homes.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, we’re in the top 10 for Great Places to Work in the UK!

About You

• A team player with a can-do attitude, enthusiastic, and commendable organisation skills.
• You’re multi skilled with general maintenance, know a bit about general repairs, carpentry, basic plumbing and is a whizz with a paint brush!
• Comfortable working and communicating with people from all walks of life.
• It would be amazing if you have been a handy person in a previous job, but it’s not a deal breaker. Let us know your transferable skills in your cover note.
• Able to use technology for essential eLearns and completing HR tasks such as submitting annual leave.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• 37.5 hours per week.
• You’ll need a DBS check done and we pay for that.
• Driver highly desirable

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Handy Person Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Client Services Manager

Newcastle upon Tyne

Permanent, Full Time (37.5 hpw)

Salary range - £26,164 to £28,324, depending on skills and experience plus great benefits including Health Cash Plan!

On call shift additional payment

Home, a place where you belong

We have a fabulous opportunity for you to join our awesome team as a Client Services Manager. You have a genuine passion to lead our services in delivering aspirational person centred housing related support. You’ll have overall responsibility for managing our services which support our brilliant customers who have complex mental health, learning disabilities or autism in their homes within the community.

You will lead a service which we call STEP (Supporting Tenancies, Enabling People). Where we support our customers who live in a community-based setting in the Newcastle area. We help our customers live independently in the community in a flexible and bespoke way to support them to meet their goals and aspirations.

Typical day as a Client Services Manager

• Lead and motivate a team of frontline support staff, ensuring high-quality and efficient service delivery tailored to each customer's needs.


• Develop and implement support plans that promote independence and meet the goals and aspirations of our customers in a community-based setting.


• Monitor and assess service performance against contractual targets, making improvements as needed to ensure excellence and compliance.


• Foster strong relationships with external stakeholders, referring agencies, and self-referring customers to maintain service visibility and accessibility.


• Handle emerging risks and challenges swiftly, applying your knowledge of safeguarding processes and housing law to maintain a safe and effective service.


• Use technology to manage support plans, handle benefit claims, and oversee tenancy sign-ups, ensuring smooth operations and accurate record-keeping.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten for Great Places to Work in the UK!

You bring

• Strong people management skills with the ability to inspire and guide a team, fostering a collaborative and supportive work environment.


• Proven experience in the Housing and Care and Support sectors, including a deep understanding of safeguarding processes and housing law.


• Excellent communication skills, both written and verbal, enabling you to connect effectively with colleagues, customers, and external partners.


• Proficiency in using technology for creating and updating support plans, managing benefit claims, and conducting tenancy sign-ups.


• Analytical skills to monitor and improve service performance, ensuring we meet our contractual targets and deliver outstanding customer support.


• A genuine passion for promoting independence and social inclusion through person-centred support, with a drive to develop innovative service provisions.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• Monday – Friday 9-5pm (at times some flexibility will be required)


• Community based role, with a team base at a central Newcastle office.


• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,


• Hold a valid, clean driving licence, with a vehicle insured for business purposes. (We will reimburse any expenses).


• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.


• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Customer Service Apprentice

Newcastle - within the Host Team based at our head office in the city centre

Fixed term 15 months (with progression into permanent opportunities available), Full Time (37.5 hpw) with flexible hours

Hourly Pay between £8.60 to £11.44 (dependent on age)

Home, a place where brilliant apprentices belong

Have you always wanted to develop a career in customer service in a role where you have real impact on the people around you? Do you enjoy speaking with lots of different people, being organised and finding creative solutions to challenging problems? Then read on… We have the perfect job for you as our Customer Service apprentice within our Community Host team here at Home Group!

Typical day as a Home Group Apprentice

• You’re a positive, confident and enthusiastic communicator and would enjoy the challenge of balancing competing priorities and working to tight deadlines - we work in a fast-paced environment!


• We’re a new and growing team and searching for enthusiastic individuals to get onboard and help keep our colleagues smiling. We’ll work together to deliver a cracking workspace experience through fun and meaningful events at the freshest workspace in town, One Strawberry Lane.


• Your super sparkly personality is really going to impress our colleagues, visitors and community sector. You’ll build confidence as you go and learn to adapt to each person’s needs seamlessly. When one of us shines, we all shine!

Your academic learning will be delivered by one of our specialist apprenticeship providers and you will receive support from an experienced tutor as well as from within your own team. You’ll be given time to attend all learning sessions and to complete your studies whilst having access to the learning materials and practical experience that will make a success of your apprenticeship.

You’ll have

• Hold Level 2 English and Maths (that’s a GCSE grade A-C or 9-4)


• Understand the importance of brilliant verbal and written communication skills with a desire to learn these skills yourself.


• Have confidence in your IT skills, particularly using Outlook.


• Have the ability to work on your own initiative, ask questions and pro-actively learn your role.


• Be keen to learn how to prioritise workloads and thrive under pressure


• Be able to deal with sensitive information confidently and maintain confidentiality at all times.


• Have a fantastic attitude, be keen to learn and able to build brilliant team relationships.

We’re looking for someone who is keen to learn and develop within a role that is very customer focused but which also has admins tasks that require attention not detail and good organization skills. We’d also like you to have good IT skills but hey, this is an apprenticeship, so we’ll teach you all you need to know. You’re going to really impress us if you’re proactive, motivated and a real self-starter.

Our team

You’ll work alongside a team of 5 who are all passionate about helping our colleagues, customers and other visitors have the best experience when visiting our super shiny new head office, the hub of Home Group.

Karen and Alex are our managers, and they can’t wait to meet you, so be prepared to be quizzed on your music tastes, favourite boxsets to binge and top 5 crisps...

Other members of the team will help you learn the ropes and you’ll be pleased to hear others have recently completed this qualification too, and they’ll be happy to support and inspire you to achieve your very best during your apprenticeship learning.

Job details

• Our award-winning apprenticeship programme has been designed to get our customers and colleagues on the career ladder! (How awesome is that!) Don’t be put off by the word apprentice as you can be any age to apply


• Your wage will be higher than the national apprenticeship minimum wage, so start planning what to spend that extra cash on!


• You’ll be employed for a 15-month period to get stacks of experience and launch your career. You’ll start at level 2 with possible progression onto a level 3!


• Many of our apprentices secure a permanent role with us so who knows where you’ll end up in the future!


• Flexible working hours (or we’re open to agreeing a work pattern with you)

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.


• Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.


• Generous pension scheme with life insurance of 3x salary


• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.


• Explore our benefits in detail on our website.


• A funded NUS Student Discount Card

More info and application

We’ve got some short films that show you what it’s like to work here then, when you’re ready, click APPLY NOW to see our Customer Service Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Proud member of the Disability Confident employer scheme

People Development Business Partner

Hybrid working from One Strawberry Lane, Newcastle Upon Tyne and from home

Permanent, full time (37.5 hours per week)

Salary up £40,000 per annum (depending on experience) plus great benefits including Health Cash Plan!

Home, a place where you belong

We have a brilliant opportunity for you to join our People Development team as People Development Business Partner, supporting the delivery of our key Human Resources and Development priorities in the leadership, management, culture and change space.

You’ll be working collaboratively across Home Group to deliver a high-quality people development offer, so our colleagues and managers are working at their best to support our customers to achieve their goals.

Key priorities as People Development Business Partner

• Developing and embedding our management and leadership development offer


• Supporting us to evolve our culture programme and related initiatives


• Supporting organisational change from a people perspective


• Talent development and our Grow our Own pathways for colleagues


• Enhancing our coaching and mentoring programme


• Be a key member of our business partner team, influencing and supporting the development of brilliant People Development practices

Fancy going home each day knowing that you have changed our customers lives for the better? You’ll do that here, working for the 4th Great Place to Work in the UK Employer!

You have

• A deep understanding of the technical knowledge of people development practice, including theories, principles, concepts and best practice trends in the personal development, culture, talent, leadership and management space.


• Experience of putting the above knowledge into practice and delivering organisation wide leadership/management development, team development, culture, people change, coaching and talent development programmes.


• Experience of facilitation and delivery of group and team sessions.


• Successful project management experience, applying the consultancy cycle, from identification and analysis of needs, formulation of solutions through to evaluation of outcomes and measurable return on investment.


• Confidence and excellent verbal communication skills to work with a range of senior stakeholders; influencing, coaching and constructively challenging!


• A proactive, creative and solutions focused approach. You’ll bring experience of developing and implementing innovative solutions to people development interventions.


• You’ll be a great organiser and driver, with a win-win approach to best out of our colleagues and managers through brilliant coaching and support to drive our strategy.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

You’ll be supported by Laura our Head of Organisational Development and our fantastic People Development team who are supportive bunch, love talking about (and eating!) cheese and various other snacks and are passionate about new ideas to improve our colleague offer.

Job details

• 37.5 hours per week, Monday to Friday. You’ll manage your own diary, so if you need to work from home to take delivery of your new fridge or take a longer lunch for a haircut, you can use your flexi time to manage that!


• This is a hybrid role and you’ll spend 2 days a week in our Newcastle office with the team, the rest working from home. There may be some travel and working from other locations to support our colleagues and managers too.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (this includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website.

Find out more

Click APPLY NOW to see our People Development Business Partner Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Assistant Compliance Coordinator

Newcastle upon Tyne, One Strawberry Lane – Hybrid working

Permanent, full time (37.5 hpw)

Salary: £26,400 pa with great benefits including Health Cash Plan

Home, a place where you belong

We have a great opportunity for you to join our compliance team as an Assistant Compliance Coordinator. You will produce schedules for relevant compliance work streams, using multiple systems. Supporting our maintenance colleagues, you’ll provide accurate and timely reports and analysis, updating our compliance systems for our different workstreams.

If you would like to work alongside a brilliant team and continue developing a career, come and join us.

Typical day as an Assistant Compliance Coordinator

• To produce schedules for compliance work streams using multiple systems
• Supporting a centralised servicing programme aimed at achieving 100% compliance
• Preparation of budgets for programmes that adhere to statutory requirements
• Provide guidance through analysis to both internal and external teams on compliance processes
• Carry out regular audits on the quality of data and the quality of certification being provided by third party suppliers (including gas and electricity).
• Working primarily with our asbestos team so experience in the field is preferred but not essential

Fancy going home each day knowing that you have helped change our customers lives for the better. You’ll do that here, working for one of the top ten Great Place to Work in the UK

You have

• Effective written and verbal communication skills
• Experience in manipulating and analysing data for servicing schedules, e.g., heating appliances, electrical testing etc.
• Experience in operational compliance within a maintenance service housing setting
• Proficient in Excel and high IT literacy skills
• Understand how your role makes a difference to customers to understand their needs
• An understanding of Asbestos would be preferred but not essential

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills, and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• Flexible working hours (or we’re open to agreeing a work pattern with you)
• We do get together regularly for training and team meetings.
• This is a hybrid role, and you’ll spend 2 days in the office, 3 days working at home

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
• Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are several tools and support available to help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Assistant Compliance Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Supported Housing Concierge

Homeside Lodge, Wallsend

Permanent. Full time (37.5 hpw), rota working with a 4 on 4 off working pattern.

£23,464 pa and great benefits including Health Cash Plan

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job! If you’re as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!

We’re looking for new Supported Housing Concierges to join our growing teams. Here at Home Group we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift as a Housing Concierge

• If you want a quiet and calm (night) security job, then this is not the job for you!


• There is so much more involved than just (night working), stuck in an office monitoring CCTV or patrolling the premises.


• The first line of support for our customers when our wider team or their own support network aren’t around to help!


• You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.


• Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.


• Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

• Calm under pressure with great communication skills


• You get a kick out of supporting the most vulnerable in society. You know what’s required to look after the public and our customers too.


• You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.


• You recognise when things are about to go wrong and are confident intervening in a sensitive way.


• A team player with the confidence to work alone. Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

You’ll join our Senior Manager Sarah and Client Service Manager Glenn along with our Homeside team. We’re super passionate about what we do! We’re really proud of making Homeside a great place to live for our customers. We’re a supportive bunch and like to sit and have a natter with a coffee and a biscuit (or two!)

Job Details

• Working 8pm until 8am, on a 4 on 4 off rota basis.


• Although you’ll work nights / lone work, we do get together regularly in the daytime for training and team meetings.


• Able to use technology to monitor CCTV, update records and update our SharePoint task lists (Don't worry, we will show you all you need to know!)


• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Supported Housing Concierge

Tyneside Foyer, Newcastle City Centre

Permanent full time (37.5 hpw), working on a 4 on 4 off rota pattern, combination of days & nights

Pay £12 ph or Salary £23,464 pa and great benefits including Health Cash Plan

Home, a place where you belong

We’re looking for new Supported Housing Concierges to join our growing teams. Here at Home Group we look after our vulnerable customers, but also those with quite complex needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift as a Housing Concierge

• If you want a quiet and calm security job, then this is not the job for you!


• There is so much more involved than just, stuck in an office monitoring CCTV or patrolling the premises.


• The first line of support for our customers when our wider team or their own support network aren’t around to help!


• You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.


• Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.


• Finally, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work in the UK!

You bring

• Calm under pressure with great communication skills, some of our customers first language is not English, it is important you can adapt your communication to meet their needs.


• You get a kick out of supporting the most vulnerable in society (maybe you‘ve worked in public service, or the military). You know what’s required to look after the public and our customers too.


• You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.


• You recognise when things are about to go wrong and are confident intervening in a sensitive and safe way. 


• A team player with the confidence to work alone. Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team.

Our team

You’ll join our outgoing team, full of diverse characters, who are all friendly and helpful with newbies. The Tyneside Foyer team is led by our Senior Client Service Manager Emma, who has worked for Home Group since 2017 when she started as a Support Worker and took full advantage of all the training and experience that the company has to offer. She is supported (and couldn’t do without) our 2 Client Service Managers, Scott and Kayleigh who, have all have a wealth of service knowledge to support the teams.

You will also have the support of our awesome Support Coordinators and Support Workers in your day to day tasks in the service.

Job details 

• Working 4 shifts on 4 shifts off, on a 4 week rolling rota between the hours of 19:30 – 07:15, 20:45 – 07:45 and 07:45 – 19:30.  


• Although you’ll work nights / lone work, we do get together regularly in the daytime for training and team meetings.


• Able to use technology to monitor CCTV, update records on our digital systems, contact emergency services which could include the police or the crisis team.


• You’ll need an Enhanced DBS check done and we pay for that.


• Due to our service being Ofsted registered, it's important that you have experience of working with Children and Young People

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days annual leave (including a me day to take off for whatever you fancy), increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Customer Service Advisor

One Strawberry Lane (the best view of St James’ park)

Newcastle upon Tyne – Hybrid, two days office based and 3 days at home (First four weeks will be full time office-based Monday to Friday 9:00 am to 17:00 pm)

Starting salary: £23,464 pa, with great benefits which include a Health Cash Plan

Start date 2nd September 2024

Home, a place where you belong

How about working for officially the 4th Best Workplace in the UK, according to the Great Place to Work 2024 National survey results?

Do you want to work in the most technologically advanced office building in the region? This is a building like no other in Newcastle.

Do you genuinely care, and get a buzz from helping people?

Fancy going home each day knowing that you have helped change our customers lives for the better.

Home Group is a social enterprise that supports some of the most vulnerable in society, including people with mental and physical health issues. Are you up for a new challenge in supporting our customers?

If so, we are looking for brilliant new colleagues to join our European award-winning team. (I Know, that’s impressive!!) This isn’t “just” any old customer service role, we’re looking for “customer service heroes” to support our customers.

You bring

• You’re a positive, confident & enthusiastic communicator with the ability to handle objections.


• You’re resilient when faced with a challenge or when things don’t go to plan. Can you remain calm dealing with some distressing calls from customers who are relying on your help?


• You follow process when it’s important but can also think on your feet. We want a win-win for both our customer and the business.


• You care about our customers and give every customer the brilliant experience they deserve.


• You have strong customer service skills and excellent verbal and written language abilities. As well as calls our customers use email, Live chat, and social media to contact us. Have you experience using these tools?


• You’re comfortable leading the conversation and finding the right outcome for our customers.

Job details

• Full Time: Currently Monday to Friday between 8:00 am till 18:00 pm on a shift rotation.


• We staff bank holidays with volunteers, so if you’d like to be off, you probably can. You just need to request it.


• This leaves plenty time to attend our summer and Christmas parties, summer kid’s activities or discounted panto. We’d love you to get involved.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• All the “tech” you need to enable you to work effectively from either home or the office.


• Health Cash Plan saving you up to £1140 pa. We’ll cover your costs (and your kids if you have them) towards dental, optical, prescription charges, alternative therapies, and lots more.


• Competitive pension scheme with employer contributions


• Excellent career progression, through personal development plans and our “Grow our Own” development programme. Our management team all started their careers as customer service advisers.


• Shopping discounts & access to the Blue Light Card discount scheme


• Technology Purchase Scheme (That new TV or smartphone is a few clicks away!)


• Cycle to work and car scheme (bike storage, drying rooms and showers are available at our office)


• Discounted Gym Membership


• Time off for volunteering


• A wide range of engagement activities in the workplace led by our colleague engagement team.


• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Customer Service Advisor Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Email our Service Centre management team at sean.armstrong@homegroup.org.uk with any questions you may have and, we will get back to you asap. You can even arrange a time that suits you to pop into our awesome Head Office next to St James Park. Our café is the ideal place for a chat with one of the team and the cappuccinos are amazing!

Interviews are scheduled for w/c 22nd July 2024 with a start date of 2nd September 2024. You must be available for our office based four-week full time training programme from that date.

Proud member of the Disability Confident employer scheme