Total 48 job vacancies by Home Group Limited

Support Coordinator
Newcastle - Hawthorn House & community based
Permanent full time (37.5 hpw)
£24,664 per annum, and great colleague benefits including Health Cash Plan.
Essential Driver
Home, a place where you belong
Want to be part of a team that really cares and empowers you to help change customers lives for the better? As our Support Coordinator you’ll be at the heart of supporting our customers who are at risk of homelessness, many with a mental health diagnosis.
Personal care will not be needed in this role, however if you work in a care / personal care role, we would love to hear about your other transferable skills you can offer.
You’ll really make a difference each day as you help customers achieve their hopes, aspirations and successfully moving on with a positive future. Amazing we know!
Typical day as Support Coordinator
• Engagement: You could be cooking with customers, supporting with budgeting, attending a probation / substance misuse meeting.
• Creating and delivering support plans. Working collaboratively with customers and in partnership with our clinical teams.
• Working closely with external agencies so that there is a seamless approach to support.
• Support with tenancy guidance and benefit maximisation.
• Carrying out risk assessments, support planning, goal setting and regular reviews.
• Supporting customers with move on’s (when the time is right.)
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a Top 10 Great Place to Work in the UK!
You bring
• Passion and commitment to support our 18 years+ customers.
• Natural collaborator, with a keen eye for detail.
• Working at your own initiative, positively influencing people from all different backgrounds.
• Experience in safeguarding, risk assessments, confidentiality, and support planning.
• Reliable with record keeping. Important that you are technologically savvy, or at the very least not a technophobe!
• A “can do” positive attitude. We can nurture your talent, just let us know in your cover letter why you’re the right fit to work here!
• A valid and clean driving licence. As well as having access to a vehicle insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.
Our team
You’ll work alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us we’re not just a team we’re a ‘work family’.
You’ll be supported by Leanne, our Senior Client Service Manager and the rest of the dynamic team.
Job details
• You’ll work shifts of 8am-4pm and 12pm-8pm and work every 3rd weekend.
• Flexible to meet the needs of our customers and business, but in return we aim to give you the time you need to spend time doing the things that matter to you.
• You will be based at Hawthorn House, a stunning Georgian listed building.
• When not working from Hawthorn House, you will be supporting our Hawthorn customers, who live in the community.
• You’ll need an Adults and Children DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.

Proud member of the Disability Confident employer scheme

Customer Service Representative (New Build)

Newcastle upon Tyne, Strawberry Lane - Hybrid role

12 month fixed term contract, full time (37.5 hpw)

£23,464 - £25,463 per annum (depending on skills and experience) and great benefits including Health Cash Plan

Home, a place where you belong

Join us in our fantastic role of Customer Service Representative for our new build Persona homes, supporting us to deliver an outstanding first point of contact experience to our customers. You’ll ensure our customers receive an outstanding experience whether they are enquiring about purchasing a new home or reporting a defect after they have moved in, helping us to achieve 5-star HBF rating. You’ll be helping hundreds of people get onto and move up the property ladder. How brilliant is that!

Typical day as a Customer Service Representative (New Build)

• You’ll ensure every contact with our customers, whether on the phone, email, SMS or live chat is maximised and no sales opportunity missed, delivering outstanding service at all times. You have a big role to play in ensuring our customers go away happy and recommend us to family and friends.


• Handling inbound and outbound contact, effectively following up on customers enquiries and ensuring our CRM system is updated, meeting KPI’s.


• Maintaining an expert knowledge of all our housing products and developments to guide customers.


• Developing strong relationships with colleagues across our Development, Sales and Aftercare teams, working collaboratively to deliver a brilliant customer journey.


• Driving a positive Persona brand through outstanding and consistent levels of service.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working in the top 10 greatest places to work in the UK. You’ll be working with our award-winning team who are silver winners for best house at the What House Awards 2018 (bronze in 2017).

You bring

• Previous customer service experience delivering outstanding service.


• Strong administration skills, with great communication and listening skills.


• Able to build rapport to support customers and achieve targets.


• Have an eye for detail, be a self-starter and get where our customers are in their lives.


• If you have previous experience of handling inbound communications via telephone, web and email, this will be the icing on the cake (or should we say the sold sign on the door?).

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

You’ll join Donna our Senior Persona Sales Executive and work as part of our brilliant Sales and Customer Service team, who are super passionate about what they do and working together to delight our customers!

Job details

• Hours are 37.5 per week Monday to Friday, including working on a rota basis to cover evenings and weekends.


• This is a hybrid role, so you’ll spend two days in our office at Strawberry Lane, the rest working at home.


• You must be able to use technology for updating records on our CRM System, communicating with customers, online learning and collaborating with colleagues.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days annual leave (includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We’re Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for Wellbeing”


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Generous pension scheme with life insurance of 3x salary.


• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Customer Service Representative New Build Job Description Information about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Lead Supported Living Worker
Newcastle LD Service
Permanent full time (37.5 hpw), 24 Hour shift pattern
Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan
Home, a place where you belong
Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Lead Supported Living Worker, you’ll be at the heart of supporting our customers who have complex mental health needs to develop their skills to live more independently in our rated good registered CQC service. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!
Typical day as a Lead Supported Living Worker
• Creating support plans with your customers and coordinating our small team of Support Workers working to the plans.
• Carrying out risk assessments, support planning, goal setting and regular reviews.
• Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
• Supporting customers with their personal care and medication needs outlined in their support plan
• Support to attend appointments, take part in hobbies and interests or attend college or work
• Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!
You bring
• You’ll have or be willing to work towards your Level 3 Health and Social Care Certificate
• Passion to support our customers to live their best life, working collaboratively with an eye for detail.
• Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.
• Experience of coordinating and assessing customer referrals.
• Able to work using initiative, remaining calm under pressure and have a resilient approach.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.
Our team
Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details
• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.
• 24/7 shift pattern including sleep ins.
• Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our supported living coordinator job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Support Coordinator
Newcastle - Hawthorn House & community based
Permanent full time (37.5 hpw)
£24,664 per annum, and great colleague benefits including Health Cash Plan.
Essential Driver
Home, a place where you belong
Want to be part of a team that really cares and empowers you to help change customers lives for the better? As our Support Coordinator you’ll be at the heart of supporting our customers who are at risk of homelessness, many with a mental health diagnosis.
Personal care will not be needed in this role, however if you work in a care / personal care role, we would love to hear about your other transferable skills you can offer.
You’ll really make a difference each day as you help customers achieve their hopes, aspirations and successfully moving on with a positive future. Amazing we know!
Typical day as Support Coordinator
• Engagement: You could be cooking with customers, supporting with budgeting, attending a probation / substance misuse meeting.
• Creating and delivering support plans. Working collaboratively with customers and in partnership with our clinical teams.
• Working closely with external agencies so that there is a seamless approach to support.
• Support with tenancy guidance and benefit maximisation.
• Carrying out risk assessments, support planning, goal setting and regular reviews.
• Supporting customers with move on’s (when the time is right.)
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a Top 10 Great Place to Work in the UK!
You bring
• Passion and commitment to support our 18 years+ customers.
• Natural collaborator, with a keen eye for detail.
• Working at your own initiative, positively influencing people from all different backgrounds.
• Experience in safeguarding, risk assessments, confidentiality, and support planning.
• Reliable with record keeping. Important that you are technologically savvy, or at the very least not a technophobe!
• A “can do” positive attitude. We can nurture your talent, just let us know in your cover letter why you’re the right fit to work here!
• A valid and clean driving licence. As well as having access to a vehicle insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.
Our team
You’ll work alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us we’re not just a team we’re a ‘work family’.
You’ll be supported by Leanne, our Senior Client Service Manager and the rest of the dynamic team.
Job details
• You’ll work shifts of 8am-4pm and 12pm-8pm and work every 3rd weekend.
• Flexible to meet the needs of our customers and business, but in return we aim to give you the time you need to spend time doing the things that matter to you.
• You will be based at Hawthorn House, a stunning Georgian listed building.
• When not working from Hawthorn House, you will be supporting our Hawthorn customers, who live in the community.
• You’ll need an Adults and Children DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.

Proud member of the Disability Confident employer scheme

Estate Liaison Officer

Working on our estates located both in the Northwest of Cumbria and within our Northeast Region.

Fixed term for 2 years, Full Time (37.5 hpw)

Salary £32,615 per annum with great benefits including a Health Cash Plan

Home, a place where you belong

This is a great job opportunity for you to join our repairs and maintenance team as Estate Liaison Officer. If you like working in the community and delivering a brilliant experience for customers, then join us… Make a difference as you support our customers by overseeing maintenance works on their properties and estates, driving quality standards and compliance. If you fancy working alongside a brilliant team and to continue developing your own career as you grow with us, then read on…

Typical day as an Estate Liaison Officer

• Overseeing maintenance works carried out by our trades team and partner contractors, ensuring high quality work and that our customers are happy with the outcome.
• Working alongside the Home Group retrofit project team - delivering sustainability projects nationally where required. Ensuring a high level of customer service, communication, and updates, making sure that our customers are fully aware of what work is required, why, and how these will be delivered.
• Supporting our Maintenance and Contract Manager and Surveyors to improve quality standards of repairs and ensuring homes are maintained to a high standard.
• Acting on behalf of and representing our customers with trades, contractors and subcontractors.
• The key point of contact during maintenance works, quickly resolving any customer issues and ensuring that they are at the heart of decision making.
• Driving customer satisfaction and maintenance improvements through analysis, insight, and feedback to support us to deliver on our customer promise.

Fancy going home each day knowing that you have helped change our customers lives for the better. You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You have

• Experience of overseeing maintenance works with a good technical understanding.
• Knowledge or prepared to gain the knowledge of Retrofit work, or an understanding of PAS2035.
• Able to communicate technical maintenance specifications and works requirements to customers in a way that is clearly understood.
• Passionate about driving customer satisfaction and have the tenacity needed to resolve long standing and complex customer complaints.
• A self-starter approach, able to work unsupervised to manage your own patch.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!   

Job details

• This is a hybrid role, and you’ll spend most of your week working in our communities across the Northwest of Cumbria, and across Northeast Regions, planning and travelling between these locations on a regular basis to support the delivery of the planned Retrofit work. You’ll spend the others working from our office in One Strawberry Lane, Newcastle or Anthorne House, Maryport or working from home.
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need a Standard DBS check done and we pay for that.
• You must be able to use technology for updating records, completing online learning, and collaborating with other colleagues.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
• Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.
• Generous pension scheme with life insurance of 3 x salary
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Explore our benefits in detail on our website.

Find out more

 If you’d like to find out more about the role please contact Graham Carruthers via email graham.carruthers@homegroup.org.uk

Click APPLY NOW to see our Estate Liaison Officer Job Description, find out about us and for help to apply.

Finally, let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Independent Committee Member

Part Time commitment of 6-8 meetings per year

Meetings are held in person in Newcastle upon Tyne generally in the afternoons.

Remuneration of £3000 per annum plus expenses for travel and or accommodation

Home, a place where you belong

Are you passionate about making a real and positive difference to people’s lives and their communities? Do you want to develop your expertise and progress into future board roles?

At Home Group, our committees are at the heart of key decisions that underpin our strong and ambitious business plan and feed straight into our respective boards. We are looking for enthusiastic and experienced individuals to join our committees and support our journey towards excellence in governance and assurance. This is a fantastic opportunity to play a part in the leadership and governance of Home Group and develop your skills towards future board roles.

How you’ll get involved

• Attending committee meetings and contributing to discussions with your insights and expertise.


• Reviewing and analysing reports related to the organisation's governance, financial, and operational management.


• Providing expert opinion, analysis, and advice to enhance decision-making processes.


• Engaging in constructive challenges to existing practices and proposing innovative solutions.


• Collaborating with committee members and the executive team to drive strategic priorities.


• Participating in training sessions and staying updated on relevant sector developments.

We encourage diversity of thought and experience on our committee and boards and are keen to hear from people from a range of backgrounds and experiences who share our values and want to make a difference.

At this time, we are particularly, though not exclusively, interested to hear from individuals with experience in one or more of the following areas:

• Development or Construction


• Health and Safety


• Clinical Governance


• Financial Governance or Social Housing Finance Governance

You bring

• Proven experience in leadership, management, or regulatory roles in relevant sectors.


• The skills and experience to help lead an ambitious, innovative and values-led housing association


• Proven ability to work at a strategic level, think creatively and challenge constructively through the application of your knowledge and experience


• Integrity and independent judgement alongside a commitment to the highest standards of corporate governance


• Strong communication skills with the ability to build relationships and work collaboratively with other Committee Members, Board Members and Executive teams


• Enthusiasm and a desire to make a real difference to the lives of people in our communities.

A place where you belong

To strengthen the diversity of our Board, we are especially keen to encourage your application, if you are from a Multicultural background, are disabled or identify as LGBTQ+. Do let us know if there is anything we can do to help you shine in our process or make any reasonable adjustments to support your application.

Post Details

• Pay of £3,000 per annum, and additional out of pocket expenses including travel and or accommodation


• Commitment of between 6 and 8 in person committee meetings per year in Newcastle upon Tyne


• Meetings are mostly during working hours in the afternoons.


• Once appointed we'll build a specific induction and development programme, tailored to your professional and personal development needs


• We ask for a minimum commitment of at least 2 years


• You’ll need an Enhanced DBS check, that we pay for

Additional information and how to apply

For more information, please check out our Independent Committee Member briefing pack. To apply please send your CV and a cover letter detailing how you meet the specifications for our role to recruitment@homegroup.org.uk, and also reach out to us on that address if you’d like to arrange a chat to learn more before you apply.

Proud member of the Disability Confident employer scheme

Handy Person

Simonside House, Young People service: Newcastle upon Tyne

Permanent, Part Time (7.5 hpw, fully flexible on days worked)

£12 per hour, and great benefits including Health Cash Plan

Driver highly desirable

Home, a place where you belong

We have a fabulous job opportunity for a Handy Person in our service in Newcastle. You will be the multi skilled, hands-on practical support that helps our colleagues deliver services to our customers.

Simonside House accommodate customers aged 16-24yrs. There are 13 rooms in the main building with shared bathroom and kitchen facilities. We also have 5 dispersed properties.

Typical day as a Handy Person

• Be ready to react to minor emergency and non-emergency repairs. Examples include repairs to doors and locks, changing tap washes, along with general household duties such as unblocking sinks.


• A keen eye and hand for any internal deco, you will be a dab hand with a paintbrush.


• Collaborative working with colleagues, commercial partners, and customers throughout your day.


• We also have some customers living in homes in close proximity of Simonside House, being a friendly face is needed when doing minor repairs in customer homes.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, we’re in the top 10 for Great Places to Work in the UK!

About You

• A team player with a can-do attitude, enthusiastic, and commendable organisation skills.


• You’re multi skilled with general maintenance, know a bit about general repairs, carpentry, basic plumbing and is a whizz with a paint brush!


• Comfortable working and communicating with people from all walks of life.


• It would be amazing if you have been a handy person in a previous job, but it’s not a deal breaker. Let us know your transferable skills in your cover note.


• Able to use technology for essential eLearning and completing HR tasks such as submitting annual leave requests.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• 7.5 hours per week (with the potential to increase to 9 hours per week) Fully flexible on days.


• Based at our service at Simonside House. However there maybe days where you are working locally around the service, supporting with key tasks for our community move on customers.


• You’ll need a DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Handy Person Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Cleaner

Tyneside Foyer and Hawthorn House, Newcastle upon Tyne

Permanent, full time (37.5hrs per week)

£12.00 per hour (Salary of £23,464) with great benefits including Health Cash Plan 

 Home, a place where you belong 

Want to help create a clean, tidy home for vulnerable people? At the Tyneside Foyer we house customers with customers who are aged 16-24 and are at risk of homelessness. Hawthorn House supports 10 customers in the main building and 25 customers within the community. Around 80% of our customers have a Mental Health diagnosis, and you’ll be at the heart of ensuring they have a homely place to live. The Tyneside Foyer is a large building made up of 52 single person en-suite bedrooms (which are fully furnished), shared communal facilities and kitchens. We have 20 fully furnished self-contained flats and 8 units of accommodation out in the community. Hawthorn House is a beautiful 10 bed listed building situated in Elswick with shared facilities, along with 25 units of accommodation within the community which are single person occupancy.

Typical day as a Cleaner

• You’ll work within our friendly team, who support our customers, to maintain the cleanliness and upkeep of our property including communal areas
• You’ll prepare void rooms ready for our next customer to move in
• You’ll ensure our office has a general spruce up when it’s needed

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK! 

You bring  

• Some experience of general cleaning duties  
• Your friendliness and respect for our vulnerable customers coupled with your professional boundaries
• Your ability to work on your initiative while also working as part of a team to ensure a clean property

Our team  

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!   

 Job details  

• You'll working between two services; Tyneside Foyer and Hawthorn House
• You'll be working Monday - Friday 
• You’ll need an enhanced DBS check done and we pay for that. 

 A place where you belong 

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! 

 What’s in it for you? 

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.   
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.  
• Generous pension scheme with life insurance of 3x salary 
• We’re Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for Wellbeing” 
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! 
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.  
• Explore our benefits in detail on our website.  

 Find out more  

Click APPLY NOW to see our Cleaner Job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk 

Proud member of the Disability Confident employer scheme

IS 1st Line Support Apprentice - Level 3

Fixed Term for 15 months - (with progression opportunities available)

Full Time (37.5 hpw)

Salary £16,816 to £23,464 dependent on age (we pay higher than the national apprenticeship minimum wage)

Home, a place where you belong

Are you ready to embark on a rewarding career in IT? Home Group's Information Systems (IS) department offers a supportive environment where you can grow and develop your skills. As a 1st Line Support Apprentice, you'll be crucial in helping us advance our digital and technological capabilities. This role isn't just about getting a job; it's about building a foundation for a successful career, complete with a competitive salary and a professional qualification (that we pay for). Don’t be put off by the word apprentice as you can be any age to apply.

Typical day as a 1st Line Support Apprentice

• Talk to our colleagues and help solve their IT problems.
• Always try to give the best help you can to everyone.
• Identify the problems that come up and what you do to fix them.
• Pass on the tough problems to our expert team members.
• Help set up new accounts and manage users’ access when needed.
• Keep our help guides up to date and accurate.

Earn while you learn, get time away from your job to study, and gain an industry recognised qualification up to Level 3 (A level equivalent). You’ll be well on your way to progressing towards roles such as IS 1st Line Service Desk Administrator or IS 1st Line Support Partner. Over 80% of our apprentices continue their careers with us, who knows where you could end up!

About You

• You have GCSEs grades A-C in English and Maths.
• An eagerness to learn, especially technical stuff and all things IT.
• Like helping others with a positive approach.
• Good at working with others and sharing ideas.
• Able to figure out problems and think of ways to solve them.
• Ready to use this apprenticeship to start a great career in IT.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• Our award-winning apprenticeship programme has been designed to support our customers and colleagues on the career ladder! (How awesome is that!)
• You can be any age to apply to be an Apprentice!
• Your wage will be higher than the national apprenticeship minimum wage
• You’ll be employed for a 15-month period to get stacks of experience and launch your career doing a Level 3 qualification
• It’s important you’re at work when our team are around to support you so, although hours of work are usually 9am-5pm, flexibility is important.
• You will have built in time (20% of your working week) for study and support for working towards your qualification

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website.  
• A funded NUS Student Discount Card

Find out more

Click APPLY NOW to see our Job Title Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk 

Proud member of the Disability Confident employer scheme

Housing Manager.

Newcastle, hybrid working.

Permanent, Part Time (27 hpw)

Salary £29,477pa pro rata, and great benefits including Health Cash Plan.

Driver, highly desirable.

Home, a place where you belong

This is a great job opportunity for a Housing Manager to join Home Group’s awesome team in Newcastle. As our Housing Manager, you’ll be the face-to-face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities, whilst displaying our commercially-caring behaviours.

Typical day as a Housing Manager

• You’ll be supporting customers with complex needs in our wellbeing and recovery service and Newcastle’s outreach service.
• You will be an advocate for customers and also need to manage difficult and challenging conversations when it comes to all things tenancy related (including arrears.)
• Through visibility and engagement with customers, you’ll really get to know our communities and customers. This will help us to improve our local neighbourhood.
• Proactively managing anti-social behaviours in our homes, responding to customer queries and complaints.
• Managing our voids process including liaising with local authorities.
• Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a Top 10 Great Place to Work in the UK!

About You

• Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too!
• Have the experience to work with customers with complex needs (including mental health.)
• Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude.
• Passionate about delivering excellent customer service and have a genuine desire to help your customers as well as reaching business goals and objectives.
• This job can challenge, especially when we’re dealing with complaints, your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities and MP’s. Amazing if you have worked with multidisciplinary teams too!
• Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• This is a hybrid role and in an average week, you’ll spend days working from our local offices, communities and home.
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
• We mainly work Monday to Friday, but we do adapt to our customers’ needs.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need an enhanced DBS check done, we will pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Housing Manager Job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Service Support Advisor

Newcastle upon Tyne

Hybrid working (2 days in office at One Strawberry Lane and 3 days working from home)

Full time (37.5 per week)

Salary £25,264 pa, with brilliant benefits including health cash plan!

Home, a place where you belong

How would you like to work for officially the 4th Best Workplace in the UK? Come and join us as a Service Support Advisor in our Customer Contact Centre in the heat of Newcastle, we work in the most technologically advanced office building in the region!

We are Home Group a social enterprise that supports some of the most vulnerable in society, including people with mental and physical health issues. Are you up for a new challenge in supporting our customers? If so, we are looking for brilliant new colleagues to join our European award-winning team. (I Know, that’s impressive!!) This isn’t “just” any old role, we’re looking for “service support heroes”….

Typical day as a Service Support Advisor

• Provide a customer specialist repairs and maintenance service
• Assist our Customer Service Advisors and our Contract Surveyors regarding contract and technical issues
• Dealing predominantly with complex requests from our contractors and assist in complaint resolution with our colleagues
• Share knowledge on repairs diagnostics with internal and external stakeholders.

Fancy going home each day knowing that you have helped change our customers lives for the better. You’ll do that here, working for one of the top 10 Great Place to Work in the UK!

You bring

• Previous experience of dealing with technical diagnostic issues over the telephone with customers and contractors
• A strong advocate in developing, rolling out up-skill plans for Customer Service Advisor to help build our in-house capabilities
• Knowledge of or experience of project manage service transfers into Customer Service Centre and handle complex complaints, issues surrounding contract exclusions and re-charges
• Strong customer service skills and be able to empathise with customer needs
• Contract management knowledge and experience
• A team player attitude and are effective in self-management and prioritisation of daily workload.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills, and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• 37.5 hours per week between the hours of 8am – 6pm Monday to Friday
• This is a hybrid role, and you’ll spend at least of those 2 days in the office and 3 days working from home.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (includes bank holidays and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too.
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
• Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us.
• Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website.

Find out more

Click APPLY NOW to see our Job Title Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Colleague Services Assistant

Newcastle upon Tyne – Hybrid working

Permanent, Full time (37.5 hpw)

Salary £21,314, increasing to £23,464 after the 1st of April

Plus, great benefits including health cash plan!

Home, a place where you belong!

We have a brilliant opportunity for you to join our awesome Colleague Services team as Human Resources and Development (HRD) Colleague Services Assistant.

Our colleague services team are the first point of call for all HRD activity, from Recruitment to Onboarding and development you'll support colleagues and managers with legal processes and compliance activity.

Typical day as a HRD Colleague Services Assistant

• Completing employment checks for new starters including DBS checks, reference requests and visa checking


• Handling contractual changes


• Managing departmental email inboxes


• Answer incoming calls to our main HRD phone line


• General administration duties


• We administer and support colleagues, managers and candidates through many processes to ensure a smooth process from start to finish.

You are

• Passionate, able to provide a great customer service


• You thrive in a fast-paced environment, dealing with high volumes of tasks most of which that are deadline driven


• Calm under pressure and able to deal with volumes of work in a cool calm and collected way


• Able to handle a lot of data with an eye for detail and being able to maintain accuracy


• Able to create, organise and analyse data to make informed decisions and take appropriate actions.


• Confident using Microsoft Office and other technical tools

About our team

You’ll work alongside our fabulous team who are super passionate about providing a brilliant service, ensuring compliance and maintaining accuracy.

Our manager Tracey has been with Home Group for 13 years, so is perfectly placed to support you as you join our team. In her spare time, she is very family and friends focused, spending most of her time with her two children. There are 19 of us in the wider team too so there are loads of us to make you feel welcome and part of the team.

Job Details

• Full time 37.5 hours a week Monday to Friday


• Flexible hybrid working, attending our Head Office in Newcastle 2 days a week. The rest of the time you’re able to work from home, meeting for face to face meetings as a wider function once every quarter or so.


• You will have a fantastic induction with ongoing learning support.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days annual leave (includes bank holidays and a “me day” to use whenever you want!) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.


• Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.


• We’re Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for “Wellbeing”.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! This might include a CIPD qualification if you are ready to start a career in HRD.


• Generous pension scheme with life insurance of 3x salary. Explore our full range of benefits on our website.

Find out more

Click APPLY NOW to see our HRD Colleague Services Assistant Job Description or to find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Mental Health Support Coordinator

Tyneside Foyer, Newcastle upon Tyne

Permanent, Full Time 37.5 hpw

Salary £22,500 pa (£11.51 per hour) rising to £28,336 through length of service, plus Brilliant Benefits

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Support Coordinator, you’ll play a really important role in supporting the smooth running of our service. You’ll be working with our young people who are aged between 16–25 experiencing homelessness. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!

Typical day as our Support Coordinator

• Assisting customers with practical, daily living tasks to develop their independence, helping them to achieve the goals, aspirations and outcomes documented in their support plans.


• Many of our customers have a Mental Health diagnosis and can present with behaviours that are challenging, so a cool and calm presence is key.


• Carrying out risk assessments, support planning, goal setting and regular reviews all with person centred planning.


• Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to work together with colleagues too.


• As a Support Coordinator, you are supporting our support workers in service delivery as well as focusing on our service KPI’s and work alongside management to achieve these.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, we’re in the top 10 for Great Places to Work in the UK!

You bring

• Passion to support our customers to live their best life, working together with an eye for detail


• Experience of supporting others, you may have worked in a supported accommodation before or have experience of caring for others such as family members or children


• The ability to work on your own initiative, remain calm under pressure and have a resilient approach


• Recognise every customer is different and you’re able to adopt a flexible, personal approach, listening to customers to understand their needs


• To keep our records straight, and customers safe, it's really important that you are technologically confident (or at the very least not a technophobe!)

Our team

You’ll join our outgoing team, full of diverse characters, who are all friendly and helpful with newbies. The Tyneside Foyer team is led by our Senior Client Service Manager Emma, who has worked for Home Group since 2017 when she started as a Support Worker and took full advantage of all the training and experience that the company has to offer. She is supported (and couldn’t do without) our 3 Client Service Managers, Holly who loves a cuppa and biscuits, Scott and Jodie who both began their careers as young people experiencing homelessness. All have a wealth of service knowledge to support the teams.

Job details

• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.


• You’ll work on a 4-week rota basis that is completed for the full year, working 8am – 8pm, including weekend work and Bank Holidays.


• Able to use technology to update support plans, complete online learning and to collaborate with colleagues.


• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Technical Knowledge Administrator

Newcastle upon Tyne City Centre – Hybrid - currently, this equates to, two days in the office and the remaining time from home.

Full Time 37.5 hours per week, flexible working

Starting salary circa: £23,000 pa (negotiable depending on your experience) with brilliant benefits including Health Cash Plan

Do you want to start 2024 with an exciting new challenge? We have the perfect opportunity for you to kick start your career with us.

• How about working for officially one of the top 10 Best Workplace in the UK, according to the Great Place to Work 2023 national survey results?
• Do you want to work in the most technologically advanced office building in the region? This is a building like no other in Newcastle.
• Do you genuinely care, and get a buzz from helping people?
• Fancy going home each day knowing that you have helped change our customers lives for the better?
• Home Group is a social housing company that supports some of the most vulnerable in society, including people with mental and physical health issues. Are you up for a new challenge in supporting our customers?

If so, we are looking for a Technical Knowledge Administrator to join the Customer Service Quality and Improvement Team within our European Award Winning Customer Contact Centre (I Know, that’s impressive!!)

Be yourself at Home

Home Group is proud to hold the National Equality Standard. Everyone is free to be who they want to be. We are committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability). We recognise and celebrate our differences, together we make Home Group a great place to work!

About you

You’re a positive, confident & enthusiastic communicator with the ability to balance competing priorities and tight deadline - we work in a very fast paced environment!

You are technically savvy and it’s important that you’ve worked with and are confident using Sharepoint (our current tool) where we host our Knowledge base. You’ll manage and maintain our Knowledge base as well as ensuring that permissions are correct, tagging and meta data in place and our content governance is followed.

Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which could include a Surface Pro and mobile.

We’re offering

• 25 days holiday rising by 1 day each year up to 30 days. You can also purchase up to 5 additional days.
• All the “tech” you need to enable you to work effectively from either home or the office.
• Health Cash Plan saving you up to £1140 pa. We’ll cover your costs (and your kids if you have them) towards dental, optical, prescription charges, alternative therapies and lots more.
• Competitive pension scheme with employer contributions
• Excellent career progression, through personal development plans and our “Grow our Own” development programme. Our management team all started their careers as customer service advisers.
• Shopping discounts & access to the Blue Light Card discount scheme
• Technology Purchase Scheme (That new TV or smartphone is a few clicks away!)
• Cycle to work and car scheme (bike storage, drying rooms and showers are available at our office)
• Discounted Gym Membership
• Time off for volunteering
• A wide range of engagement activities in the workplace led by our colleague engagement team.

Working hours

Full Time: Monday to Friday

This leaves plenty time to attend our summer and Christmas parties, summer kid’s activities or discounted panto. We’d love you to get involved.

Find out more

Click APPLY NOW to see our Technical Knowledge Administrator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

You can also, email our Customer Service Quality & Improvement Team at Joanna.dunne@homegroup.org.uk with any questions you may have. We will get back to you asap, you can even arrange a time that suits you to pop into our awesome Head Office next to St James Park. Our café is the ideal place for a chat with one of the team and the cappuccinos are amazing!

Proud member of the Disability Confident employer scheme

Planning Administrator

National but region covers South (London)

Permanent, Full time (37.5 hours per week)

Salary circa: £23,000 pro rata negotiable based on skills and experience. Plus, brilliant benefits including a Health Cash Plan

Home, a place where you belong

Are you an experienced Administrator, looking for a new role with a great employer? Then join us at Home Group and be part of our Repairs and Maintenance partnership team. You’ll provide excellent desk top administrative support to our front-line maintenance teams, keeping systems up to date, driving productivity and providing brilliant customer service.

Typical day as our Administrator

• Ensuring our systems contain accurate, real-time information including maintenance works required on our customers’ homes
• Responding to customer, colleague, and supplier enquiries through maintaining our inboxes, and responding to telephone queries
• Using use our works order management and other systems to ensure all materials, equipment and subcontractor orders are updated
• Ensuring our trade operatives know each day what they need to do, where they need to be and have the right materials to complete their allocated jobs
• Highlighting where job volumes exceed available resources so we can take appropriate action
• You take pride in providing general admin support to the team or supporting the schedule work for our trade operatives

And we really are great, we are one of the top 10 Great Places to Work in the UK!

What you'll bring

• Previous administration experience, working in a fast-paced Repairs and Maintenance team
• Good knowledge of and able to use workforce planning systems
  An eye for detail (let’s hope you spot no typos here), great at organising, planning, meeting deadlines and able to handle lots of different tasks!
• A flexible approach, able to use own initiative and judgement
• Able to use technology and online systems

Our team

You’ll be working as part of our fabulous team who are super passionate about delivering a first-class maintenance solution to our customers. Our director Paul has worked here at Home Group almost 3 years now, having worked in contact centres and maintenance environments for the past 14 years. Outside of work Paul enjoys a hectic social life and when not cooking is planning his next trip with his wife Victoria!

You’ll be working alongside our fabulous team who are super passionate about delivering the Planned Maintenance programme for our customers in the Southern region. Although you will be supporting our colleagues in the South you do not have to be based within this region to carry out this role. To us were not just a team we’re a ‘work family’. Our manager is Graeme Nelson (Lead Contracts Manager) has been with us for 27 years. There are 8 of us in the team and we don’t just love to support our customers, we’re there for each other too!

About the job

• Working Monday to Friday
• This is a hybrid role meaning that you'll work from home as well as a local office
• You will occasionally be asked to visit various local South offices, when training and meetings are required
• Working hours are typically 8.00 am to 16.00 pm, but we are flexible around this and happy to discuss other patterns

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
• Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.
• Generous pension scheme with life insurance of 3 x salary
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!

Explore our benefits in detail on our website

Find out more

Click APPLY NOW to see our Administrator Repairs & Maintenance Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme