Total 12 job vacancies by Nestle Singapore (pte) Ltd

Responsibilities:

• Assures regulatory compliance of product, label and communication.
• Ensures regulatory compliance and act as key liason with relevant units, including marketing and factories for SG regulations.
• Provide opportunity / risk assessment on regulatory environment at early stage of I&R process to facilitate decision-making and help timely launches.
• Handles Healthier Choice Application and manage liaison with relevant HPB department.
• Influence SFA on company positions in relation to business need.
• Ensures that all relevant functions are kept informed about emerging local regulatory issues and implementation schedules for new regulations.
• Builds and maintains relationships with authorities (SFA, HSA, HPB and NEA).
• Participates actively / pro-actively in the interpretation, elaboration and revision of SG Food Regulations.
• Implement nutrition education both internallly and externally.
• Acts as a key contact for all NHW realted issues internally and externally with key stakeholders like HPB.

Responsibilities:

• Drive innovative and sustainable supply chain solutions, to accelerate commercial success for Nestle and the Customer, that deliver a competitive advantage relative to their key industry rivals by optimising cost to serve and maximising product availability.
• To coordinate all development and customer management initiatives across the Order-to-Cash process, resolve issues and build key customer relationships.
• Ensure outstanding delivery of 3PL services (warehouse and distribution) at minimum cost by closely and effectively managing the relationships with them.

Requirements:

• Experience in Customer Service in a similar market environment or trade structure or operational experience in one of the following areas: Physical Logistics, Demand or Supply Planning, Warehouse Management, Transportation, Physical Logistics Projects
• General sales experience especially Key Account / Event Management / Customer Channel Sales Development.
• Project management in a CS related area / Distribution Network Redesign / High Performance Logistics / Customer Logistics.
• Dealing or working with/for Customers or Suppliers (Distributors, Retailers, Suppliers etc).
• Experience in supervising or managing a team

A day in the life of...

• Review day to day transactions executed by Dealers/ Hedge Accounting.
• Review internal control processes for treasury activities
• Advise regional markets team on hedge accounting posting and concept in accordance to IFRS 9 in SAP
• Check and review the Commercial hedging performance reported
• Preparing and monitoring daily/weekly/monthly/annual counterparty limit report
• Arrange with stakeholders for annual limit review
• Daily confirmation of deals and accuracy
• Perform SWIFT/manual trade confirmation with banks.
• Follow up and resolve any unmatched deals independently
• Responsible in arranging SWIFT confirmation setup for markets
• Ensure proper archiving and filling documents
• Ad hoc compliance control check for treasury activities/projects
• Streamline process/automation

What will make you successful

• 3-5 years of experience in accounting or audit firms with knowledge of treasury
• University degree in Accounting and professional qualification from a relevant body ie CPA, ACCA
• Proficiency in analytical tools such as PowerBI and Excel, proficiency in Power Automate, Macro and SAP is a plus
• Prior knowledge of hedge accounting

A day in the life of…

• Supervise the purchasing function of technical, raw packing materials using MRP to meet production requirements
• Co-ordinate with Zone purchasing and Nestle Malaysia Group Purchasing for purchasing & supply of raw & packing materials
• Partnering relationship with major suppliers
• Defining purchasing policies and procedures
• Ensure housekeeping of system inputs to ensure on time payment to suppliers
• Obtaining and alllocating resources to manage purchasing activities and projects
• Stock control for raw & packing material and finished goods
• Accurate control of inventory
• Stock Rotation
• Scheduling of resources and ensure warehouse optimization
• Ensure claim and disposal of reject material to supplier at best possible price
• Ensure disposal of obsolete stock due to product discontinuation or recipe change
• Ensure Ageing stock situation for raw and packaging materials
• Ensure claim and disposal/rework of reject material from suppliers
• Supervise and ensure smooth Inbound activities of Jurong Factory
• Logistics and Freight bill verification for inward shipment
• Ensure Zone transport policy and cargo allocation to carriers is adhered to
• Liaison with government bodies Chamber of Commerce, Embassies and Inspection bodies in the event of dispute
• Ensure the best rate and service level with Logistics Service Provider
• Budget Planning
• Monitoring warehouse expenses
• Continuous Improvement & coordination of system and operations
• NCE roll out ---> Agenda, PQSCPM goal alignment and target setting
• GLOBE Stream lead for Purchasing and Warehousing module to co-ordinate system upgrades, testing and reporting
• BCP Co-ordinator for Purchasing, Warehousing & Logistics
• To constantly improve staff morale through training and empowerment
• Responsible to implement safety and environment practices in the workplace.

What will make you successful

• Degree in Logistics and Supply Chain Management or equivalent
• At least 5 years of experience in supply chain management
• Solid team player with the ability to lead and multi-task.
• SAP experience in material handling, planning and purchasing
• Commitment to a strong work ethic, integrity, honesty, safety, compliance and quality

A day in the life of a Project Engineer...

• Ensure design, implementation and start-up phases of capital investment projects on the manufacturing site, following the investment project charter and design.
• Efficient & safe operations of manufacturing plant and ancillary equipment.
• Practice and inculcate NGMP
• Maintain operational records of plant / equipment operations.
• Before starting the project design phase: Support the Project Manager and Project Engineering Manager in developing the investment project charter and see to it that it is strictly followed throughout the project.
• During project design phase: Based on: Nestlé Corporate Business Principles, Nestlé standards, local regulations, defined User Requirements Specifications, TPM characteristics of a unit operation (safety, quality, affordability, maintainability, operability and reliability) and, on top of all the previous, the workers safety during both, the construction and the further operation of the plant, execute the basic design and then the detailed design.
• During the project implementation phase: Get the engineering side of the project implemented (e.g. buildings, equipment erections, piping, utilities, etc.) in accordance with the defined timing, cost and quality, the URS and the characteristics of a unit operation, all the elements of the project (including technical people training, as needed) in such a way that safety is always guaranteed on the whole project site and a vertical start-up is assured.
• Select and qualify contractors and coordinate their activities. Ensure that the Nestlé standards are applied. Promote development of environment-friendly and sustainable solutions
• During the start-up phase of the project: Support the start-up manager and her/his team, to assure a smooth transition to operations, after the qualification and the verification of the installation have been finalized.
• Support in preparing and distributing the project documentation of engineering, including the engineering part of the project final report and provide feedback to the Maintenance Prevention System.
• During the whole project life: Promote development of environmental-friendly and sustainable solutions. Mobilize resources (internal & external)
• Maintain cleanliness, tidiness and hygiene in all plant/equipment utilities areas.
• Practice & inculcate a safety culture to all direct reports. Instill & adopt Behavioral Based Safety philosophy and methods to direct reports.
• Identify continuous improvement opportunities on new equipment
• Contribute inputs pertaining to Engineering issues in the area of food safety
• Responsible to implement safety and environment practices in the workplace.

What will make you successful

• Bachelors’ Degree in Engineering or equivalent
• 2 to 5 years of relevant work experience
• Possess strong project management, stakeholder management, communication and leadership skills

Responsibilities:

• Ensure local suppy chain team alignment with NPP business priorities, initiatives and activities, and the DELIVERY of performance to agreed KPI levels throuh overseeing and monitoring the planning activities of each Market. Drives service through optimized working capital levels at market level
• Drives Supply Chain performance and process improvement / simplification initiatives (Region and Market level) e.g. Logistics Call to Arm (LC2A), IBO, SAS usage improvement; MRP accuracy; air freight reduction, stock cover optimization, sourcing transition plans to ensure COF, Bad Goods improvement.
• Support establishment of OMP by collaborating with regional, market and factory supply chain teams.
• Lead and guide Demand analysis in the region to establish mid and long-term statistical forecast for Region, Category and Markets, including appropriate data flow and statistical methods, and interacting/supporting business users. Actively supports the Long Term Demand Plans for 2-5 years for establishing base-line.
• Lead and guide Supply analysis in the region to develop advanced analytics, optimization tools and capabilities that can deliver step change benefits for business results. Support and collaborate business users to have standardized and automated reporting and analysis to drive improvements in operations and business KPIs. Actively supports the Strategic Capacity Planning for 2-5 years for sourcing/CAPEX decisions.
• Lead and support continuous improvements projects and drive excellence in supply chain processes. Supports teams to deliver sustainable improvements providing actionable and relevant insight through data analysis, delivering or assisting in workshops/induction training and actively involved with problem solving or improvement projects"
• Lead preparation for Regional MAR/NPP AOA MOR/NiM MOR or MAR/Zone TP by collaborating with regional and NiM DSP/Factory teams. Ensure usage of standard reporting and analytics tools and dashboards.
• Ensure all issues are reported and captured actions are executed timely (include escalations from NiM).
• Ensure full alignment and synchronization of data across different reviews.
• Develop NPP Regional People Competency Matrix for all positions guided by global matrix and job charters. Conduct assessment by collaborating with team leads and identify gaps. Establish robust plan, conduct trainings and track development plan.
• Act as first point of contact on D&SP issues for markets, factories and region. Provide expert D&SP guidance on all topics and escalate issues to the appropriate people in the NiM's, IT, Zone or Corporate teams. Act as a bridge between Zone, Region, GSBU and Market to ensure markets get the support needed to perform. Bring category specific requirements and knowledge to local DSP teams in the markets.
• Instill a high performance culture within the Team to be always looking for the continuous improvement of the D&SP, Customer Supply Chain, Logistics and IMS end-to-end process (i.e. planning, transportation lead times, freshness, etc.) as well as regular assessments on process and practices - identifying areas to improve at market and regional level

Requirements:

• 8 years or more relevant operational experience at market/business level is required
• Relevant & successful operational experience at market / business level, in at least four of the following areas: Demand & Supply Planning, Inter-market Supply, Customer Supply Chain, Distribution Operations, Warehousing, Transportation, Procurement, Sales, Key Account Management, Customer Channel Sales Development, Marketing, Finance (Business Planning / Dynamic Forecasting, Experience in Project work and Project Management
• Experience working outside of home market, experience in dealing/working with 3rd party service providers
• Experience in dealing/working with/for Customers or Suppliers (Distributors, Retailers, Suppliers, etc.), experience in LEAN deployments.

A day in the life of...

• Lead the channel thinking of the Purina commercial team, taking responsibility for developing and implementing channel strategies with a horizon of 12-36 months
• Support Marketing in developing category strategies with a horizon of 12-36 months
• Develop the Point of Purchase strategies and standards, incorporating the four POP Drivers
• Shopper Ownership through route to market
• Effectively oversee the distributor management of petcare channels within the Purina business stream

What will make you successful...

• Category product knowledge within the petcare industry
• 3+ years commercial experience as demonstrated by channel or distributor management experience
• Business managerial experience within trade marketing, marketing/sales or commercial functions. Preferably with Trade Marketing/CCSD experience.
• Demonstrated business planning & implementation skills (Project Management)
• Financial implication and awareness (P&L statement, supply chain reports etc)

A day in the life of…

• Supervise the purchasing function of technical, raw packing materials using MRP to meet production requirements
• Co-ordinate with Zone purchasing and Nestle Malaysia Group Purchasing for purchasing & supply of raw & packing materials
• Partnering relationship with major suppliers
• Defining purchasing policies and procedures
• Ensure housekeeping of system inputs to ensure on time payment to suppliers
• Obtaining and alllocating resources to manage purchasing activities and projects
• Stock control for raw & packing material and finished goods
• Accurate control of inventory
• Stock Rotation
• Scheduling of resources and ensure warehouse optimization
• Ensure claim and disposal of reject material to supplier at best possible price
• Ensure disposal of obsolete stock due to product discontinuation or recipe change
• Ensure Ageing stock situation for raw and packaging materials
• Ensure claim and disposal/rework of reject material from suppliers
• Supervise and ensure smooth Inbound activities of Jurong Factory
• Logistics and Freight bill verification for inward shipment
• Ensure Zone transport policy and cargo allocation to carriers is adhered to
• Liaison with government bodies Chamber of Commerce, Embassies and Inspection bodies in the event of dispute
• Ensure the best rate and service level with Logistics Service Provider
• Budget Planning
• Monitoring warehouse expenses
• Continuous Improvement & coordination of system and operations
• NCE roll out ---> Agenda, PQSCPM goal alignment and target setting
• GLOBE Stream lead for Purchasing and Warehousing module to co-ordinate system upgrades, testing and reporting
• BCP Co-ordinator for Purchasing, Warehousing & Logistics
• To constantly improve staff morale through training and empowerment
• Responsible to implement safety and environment practices in the workplace.

What will make you successful

• Degree in Logistics and Supply Chain Management or equivalent
• At least 5 years of experience in supply chain management
• Solid team player with the ability to lead and multi-task.
• SAP experience in material handling, planning and purchasing
• Commitment to a strong work ethic, integrity, honesty, safety, compliance and quality

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

A day in the life of a Trade Asset Field Technician…

• Ensure machines are maintained according to Nestle guideline so as to be compliant and mitigate risks.
• Ensure reliability of Nestle dispenser through 3rd party service provider.
• Build customer satisfaction, trust and mutual growth by meeting customers needs during trade audit.
• Handle customer complaints together with service provider to ensure that problems are resolved in a timely manner.
• Tracking of Incoming and Outgoing shipments. Conduct regular audit checks.
• Train service providers for all new machines/gadgets/procedures.

What will make you successful

• Minimum 2 years experience in food services preferred.
• Expertise in beverage dispenser machine technology
• Technical knowledge of machines.
• Good personal hygiene and housekeeping.
• Knowledge of F&B hygiene standard.
• QA experience, attention to detail.
• Good documentation skill.
• Skill with Excel. etc, chart plotting.
• Understanding modem/Telemetry experience.
• Effective communication & e-mail writing skill.
• Enjoys interaction with customers.
• Passion for Coffee.

A DAY IN THE LIFE AS COFFEE SPECIALIST

You will create a delightful customer experience for our customers by ensuring that the maintenance of the boutique appearance are in accordance to the company policy (well-ordered, correct equipment, properly presented), ensuring that the display cubicles are filled with capsules, machines and accessories on a daily basis, welcome the Boutique clientele and identify their needs and to advice both prospects and Club members on Nespresso products and services. You will also need to initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products and maintain a pro-active approach towards the customers and to maximise the sale of all the Nespresso products presented in the Boutique (coffee, machines and accessories). As the Coffee Specialist, you are part of the team to ensure boutique operations excellence are being maintained such as compliance to the correct opening / closing of the Boutique procedures and payment are made in order based on a defined procedure. You will contribute actively to achieve individual and boutique targets.

WHAT MAKES YOU SUCCESSFUL

• Excellent proficiency in English is essential.
• Experience in working with High end/luxury/ premium FMCG or retail brands would have an added advantage.
• Preferable with at least 2 years of experience in direct customer sales and/or 2 years of experience in supervising/coaching a team
• Must have a strong work ethic, integrity and total honesty (transparency and trust)
• Service-oriented
• Have passion to constantly update oneself with our Sales Guidance
• Curiosity and ability to generate creative ideas
• Able to communicate complex messages in a simple way
• Energized by tough challenges and is a team player

POSITION SUMMARY

As our Coffee Specialist (Customer Service & Contact Center), you will act as our Brand ambassador to deliver world-class customer service continuously throughout the customer lifecycle and engage with our customers across a number of touchpoints. You will elevate the customer experience with functional and behavioral expertise, creating brand engagement and loyalty while always emphasizing customer centricity.

A DAY IN THE LIFE AS Coffee Specialist (Customer Service & Contact Center) – Nespresso Singapore

As our Coffee Specialist for Customer Service & Contact Center, you will engage and build rapport with our customers to understand their needs well, and provide concise solutions through various touchpoints such as phone, digital or social media to deliver exceptional service.

You will provide one-stop shop services for any of our customer needs, including but not limited to product information, delivery slots and machine troubleshooting. You are constantly delivering an unbeatable level of service to the customers, aligned with Nespresso brand values and standards. You will be involved in identifying and proposing areas for improvement in processes, tools, trainings, speech and services to ensure continuous improvement to the customer journey and lifecycle. You should raise and share valuable customer insights, proposing suggestions and feedback to improve the customer experience as well.

WHAT MAKES YOU SUCCESSFUL

• Passionate, customer-driven attitude and does not give up in the face of challenges but works to find the best solution for our customers
• Experience in customer service / sales environment is an added advantage
• Ability to multi-task well and in a fast-paced environment, using a variety of different digital tools and platforms during the course of handling every contact
• Strong interest in the coffee and service industry
• A team player who supports his/her team in meeting department goals yet is also someone who can work independently with minimal supervision
• Solution-driven, meticulous and accurate
• Being able to context-switch quickly when being tasked to handle various tasks depending on dynamic changing needs of our daily operations

A day in the life of…

• Actively support the teams in the TPM activities on the shopfloor.
• Coach the pillar leaders and members
• Promote and support cross-fertilisation of ideas, knowledge, standards and improvements
• Coordinate the support from external consultants if applicable
• Motivate & empower people through positive attitude and stimulate change in traditional mind set.
• Integration of Pillars
• Coordination with master pillar leaders and TPM coordinators
• Consistent measuring, monitoring and improvement of factory standards whilst safeguarding assets
• Ensure the implementation of the Best Practices as defined in the HPF BiC Repositories and Globe Business Excellence
• Optimise the use of systems to maintain and improve competitiveness
• Leadership of projects for improvements - Drive Factory initiatives to develop, implement and maintain sustainable improvements, cost reduction and competitiveness whilst maintaining Nestle Quality Standards
• Report & validation of project results - Monitoring the implementation of improvement intitatives within the factory, ensure that the benefits are properly measured and that the impact on production costs are clearly identified. Results are communicated to stakeholders.
• Training & methodological support - Practice and serve as a mentor to the leaders of focused improvement projects in the factory. Conducting and implementation of continuous improvement tools within the factory. Coordination of CI team activities (training, team formation, monitoring of progress, information sharing).
• Technical support for production including using industrial performance tools to ensure successful troubleshooting and debottlenecking of process flow related to equipment. Conduct on his own focused improvement projects, or coordinate and lead multi-functional teams to improve.
• Training, coaching and assessment for the factory and the local committees on GA practices
• Responsible to implement safety and environment practices in the workplace.

What will make you successful

• Bachelors’ Degree in Engineering or related fields
• 3 to 6 years of relevant working experience in a similar capacity
• Demonstrated capability to lead a group of people
• Intermediate knowledge of TPM or similar continuous improvement methodology
• Good understanding of the business needs
• Exposure to implementing continuous improvement and employee involvement techniques. Implementation experience of TPM.
• Problem solving techniques
• Change management
• Good stakeholder management and influencing skills