Total 54 job vacancies by Oxley Gem Pte. Ltd.

• Train and supervise the work of kitchen personnel in the respective sections.
• Produce high quality food in a specified area of the food preparation and ensure that this is also practised amongst all team members.
• Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out.
• Ensure proper storage of equipment and perishable items.
• Ensure that colleagues follow the hygiene and sanitation procedures when handling food, equipment and utensils.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the assigned by the Management

Only shortlisted candidates will be notified.

Responsibilities:

• Provides functional assistance and direction bar's daily operations.
• Produce high levels of bar & beverage quality to satisfy the needs of guests.
• Ensure that all standard recipes are followed in the preparation process.
• Be ready to assist guests at the bar whenever required.
• Check that all mis en-place of all items are prepared correctly and ready.
• Pays attention to portion control of the beverage order.
• Check the food items to ensure that food & beverage served are of quality standards.
• Ensure that the display on the bar counter is correct.
• Supervises and assist in the preparation of bar orders

Only shorlisted candidates will be contacted

Responsibilities:

• Provides functional assistance and direction bar's daily operations.
• Produce high levels of bar & beverage quality to satisfy the needs of guests.
• Ensure that all standard recipes are followed in the preparation process.
• Be ready to assist guests at the bar whenever required.
• Check that all mis en-place of all items are prepared correctly and ready.
• Pays attention to portion control of the beverage order.
• Check the food items to ensure that food & beverage served are of quality standards.
• Ensure that the display on the bar counter is correct.
• Supervises and assist in the preparation of bar orders

Only shorlisted candidates will be contacted.

SCOPE

• Reporting to the Banquet Operations Manager, the Banquet Operations & AV Captain is responsible for the maintenance and upkeep of all AV equipment.
• The incumbent is responsible to set-up, operate and troubleshoot the AV equipment, devices and systems and to ensure that the equipment is fully operational as and when needed.
• Required to perform shift duties and other duties as may be arranged by the Banquet Operations Manager.
• The incumbent will also assist and guide guests and customers on the proper usage of the equipment.

OVERALL OBJECTIVES

• Assist in providing technical support and setup of AV equipment to guests and colleagues

• Troubleshoot, maintain, upkeep, set-up, and operate all AV equipment, projection equipment and other devices

• To assist and supervise all AV works carried out by outsourced parties

• To ensure all AV equipment and room are properly maintained

• Positive, friendly, confident and with good interpersonal skills

• Minimum 2 years hotel AV experience preferred

Kindly note that only shortlisted candidates will be contacted.

Job Responsibilites

• The Sales Coordinator performs his/ her duties within the framework defined by the chain and hotel norms and by internal regulations as supervised by the Cluster Director of Sales & Marketing.
• Ensure smooth running operation of the Division’s administrative functions.
• Co-operate with all departments for smooth running operation.

Administration

• Assists the Director of Sales & Marketing in organizing the filing system of the Division.
• Ensures that the stock of stationery items is accounted for and well maintained.
• Organises the recording system for all in-coming and out going correspondences.
• Handles all typing work required.
• Assists in the dispatch and collection of correspondence in hotel.
• Takes minutes of meetings.
• Ensures the cleanliness of the office.
• Handles all incoming telephone calls and take messages and follow up.
• Prepares & check all incoming communication message such as facsimile and email messages.
• Assists in the packing of materials when required, eg. Hotel brochures, sales kits etc.
• Issuing on a monthly basis for a further details and status of residential meeting groups to sales persons, so that if confirmed correct information to be re-entered, if cancelled such space can be released.
• Updates production reports of Corporate & Travel Agents monthly, quarterly and yearly.
• Assists the Director of Sales & Marketing in issuing Travel Agents Contract Rates, questionnaire as requested.
• Ensures that all complaints are reviewed and investigated by Director of Sales & Marketing and follow-up action is initiated by Sales persons.
• Closely co-ordinate with Accor Hub to submit all require correspondent.

Technicial Reponsibilities

• Be familiar with the operation and application of the hotel’s computer/data processing system and make sure client’s database is updated.
• To keep all activities as a record such as Incentive Program, Party or sales blitz.

Commercial Responsibilies

• Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.)
• Sets, in conjunction with the Director of Sales & Marketing, currents rates as charged by the hotel.
• Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).
• Promotes the hotel as often as possible through entertaining, conduction, site inspections, presentation etc., of the hotel.
• Be updated with hotel promotion, information related.

Sales Responsibilities

• To pay visits to potential accounts in view of entering contracts with them, especially commercial accounts.
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
• Receives in the hotel any important guests whom he has approached.
• Negotiates prices with the clients and certified by Director of Sales & Marketing.
• To issue and confirm proposals in writing as a record.

Relations

• - At all times to promote a positive image of the hotel in all forms of contact.
• - To develop & foster close and positive rapport with the public, guests, clients and members of the date.
• - Responsible to the Director of Sales & Marketing.

Replacement and temporary mission

• The Sales Coordinator may be called upon the undertake to assist another Director of Sales & Marketing in the opening or general sales effort of any other of the chain’s hotels.
• To be ready and responsible to perform any other duties as designated or required by Management from time to time.

Only Shortlisted Candidates Will Be Contacted.

• Consistently offer professional, friendly and engaging service
• Is present in the lobby and at the reception in order to meet guests on a daily basis, enhance guest satisfaction
• Handles guest feedback, ensures follow up
• Develop close relationships with guests to encourage loyalty
• Ensure guests receive a warm and friendly welcome
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Ensures that guests receive a warm and personal welcome from the team
• Identify and develop existing policies and procedures to improve the guest experience
• Review all arrival and VIP reports to ensure all special requirements are met or exceeded
• Liaise with Front Office and Housekeeping team to ensure smooth arrival/departure of VIPs
• Establishing a strong working relationship with the Executive Chef and kitchen team
• Generating monthly reports, ordering beverages and completing stocktake
• Minimum 3- 5 years of related experience preferably in the Hotel industry
• Mature, energetic, assertive, independent and a team player
• Strong leadership skills with excellent interpersonal and communications skills
• Perform other reasonable duties assigned by the Management.

Only shortlisted candidates will be contacted.

• Timely delivery of guests’ luggage, messages and any other items for delivery within the property
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Maintain a presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
• Service focused personality is essential; customer related experience is an asset
• Ability to work well under pressure in a fast-paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team
• Perform other reasonable duties assigned by the Management.

Only shortlisted candidates will be contacted

• Assist the Outlet Manager in supervising and overseeing the administration of the Outlet.
• Evaluate the operations and procedures and suggest improvements to the Outlet Manager.
• Assign responsibilities to subordinates and offer assistance during busy periods.
• Hold departmental meetings and conduct daily briefings.
• Adhere to all house rules, regulations and Hotel policies.
• Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general.
• Attend F&B meetings.
• Assist the Outlet Manager to analyse revenue and cost reports to be used for the preparation of a realistic annual budget.
• Analyse monthly Profit and Loss statements to ascertain that all costs are in line.
• Assist the Outlet Manager to enforce all pre-check and check control procedures.
• Ensure that no reusable beverage is wasted.
• Monitor the quality and quantity of all food and beverage items served.

Only shortlisted candidates will be contacted.

• Conduct daily briefings with staff at floor level.
• Manage and supervise all tasks of his/her team.
• Clean and ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set.
• Ensure rooms cleaned by room cleaned are effectively inspected and ready to be sold.
• Maintain a section floor report and conduct regular room checklists.
• Record room status in allocated section accurately.
• Perform other reasonable duties assigned by the assigned by the Management

Only shortlisted candidates will be contacted

Job Purpose

This position is responsible for the organization, planning and directing of overall daily beverage operation and administration of the department and be responsible and accountable for its profitability and revenue generation.

GENERAL DUTIES

• Manage the administration of the Outlets and operate the department with positive financial results.
• Create loyal and trustworthy talents who takes pride in their work,providing the highest possible level of service.

RESPONSIBILITIES AND MEANS

• Ensure a smooth and efficient operation of the Outlets.
• Evaluate operations and procedures and suggest improvements to the Director of Food & Beverage.
• Assign responsibilities to subordinates.
• Assist subordinates during busy periods in service.
• Check the work performance and turnout of subordinates.
• Liaise with Kitchen and Bar on daily operations.
• Hold daily briefing and monthly departmental meetings.
• Prepare weekly roster and submit to the Director of Food & Beverage.
• Enforce all pre-check and check control procedures.
• Ensure that no reusable beverage is wasted.
• Monitor the quality and quantity of all food and beverage items served.
• Regularly inspect equipment and ensure that they are in good working order.
• Check all employees regularly to ensure grooming standards are observed.
• Check all employees regularly for cleanliness, appearance, and ensure they take pride in their uniform and outlet team.
• Enforce courtesy and efficiency.
• Supervise all aspects relating to operations.
• Implement and maintain high quality standards and cleanliness.
• Co-ordinate with the respective department heads on any activities which overlaps with or concerns their departments.
• Keep Director of Food & Beverage informed on all items of interest.
• Attend weekly F&B meetings.
• Conduct performance evaluation and appraisals.
• Conduct weekly training and keep the F&B office and training office informed.
• Attend and contribute to staff meetings and related activities.
• Develop and implement training programs and conduct training sessions.
• Co-ordinate all training programs for the staff.
• Identify all training needs.
• Evaluate training and follow-up.
• Provide on-the-job and off-the-job training.
• Maintain safety by adhering to safety policies, and be responsible to report accidents immediately.
• Support all safety programs.
• Proceed with caution when walking on slippery floors.
• Ensure proper safety instructions are given before operating any equipment.
• Team Management
• Draw up and or check the work schedules for your teams, taking into consideration all forecasts and workloads i.e. holidays and off day’s etc.
• Ensure that new hire induction and required trainings are completed within three months of employment
• Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department’s Standards
• Observe, coach, motivate and counsel team, disciplinary actions if required
• Respond to all questions raised by your team in the area of personnel management
• Maintain department communication logbook and update notice board.

ADMINISTRATIVE RESPONSIBILITIES

• Analyse revenue and cost reports to prepare a realistic annual budget.
• Analyse monthly Profit and Loss statements to ascertain that all costs are in line.
• Keep the F&B office and training office informed of all training sessions.
• Prepare and update job descriptions for all concerned personnel at least once a year.

TECHNICAL RESPONSIBILITIES

• · Demonstrate thorough knowledge on products, menus, beverages and equipment
• · Demonstrate understanding of and adherence to the Hotel’s regulations outlined in the employee’s handbook.
• · Ensure that all employees have good product knowledge.
• · Demonstrate complete knowledge of local labour laws, liquor & food service laws.
• · Demonstrate understanding of and adherence to the Hotel’s policy on Fire, Hygiene, Health and Safety.

COMMERCIAL RESPONSIBILITIES

• To assist the Catering Sales Team on the corporate and wedding markets for the clients.
• Upsell and cross-sell other outlets.
• Enquire guests’ satisfaction and handle guests’ complaints to achieve good guest relations.
• Demonstrates guest recognition.

REPLACEMENT & TEMPORARY MISSION

• To be ready and responsible to perform any other duties as designated or required by Management from time to time.

• Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
• Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly.
• To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
• To ensure that Guest Services Desk is not left unattended at anytime whilst on duty.
• To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
• To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Services.
• To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Guest Services and Hotel uniform and clothing codes.
• To ensure that you as a Guest Services Executive at the hotel have a comprehensive knowledge of town and what is happening within the city at all times, and to ensure that all guest enquiries are met with prompt, informative yet friendly solution.
• To maintain and be aware of the importance of guest recognition.
• Responsible for adhering to the rules and regulations of the hotel as set down in the Staff Handbook.
• To train and development new GSAs and interns in front office operations
• Perform other reasonable duties assigned by the assigned by the Head of Deparment

Only shortlisted candidates will be contacted. Thank you.

GENERAL DUTIES

• To audit all daily income that has been received by the hotel and to ensure that all relevant revenues such as rooms, food and beverage and other revenues are correctly and completely recognized and recorded in the General Ledger accounting system.

DUTIES AND RESPONSIBILITIES

• To be responsible for all daily income of the hotel.
• To review that all rebates and allowances to ensure they are properly authorized, and to report any deviations from hotel policies and procedures.
• To verify that sales from Rooms department, Food & Beverage department and Other Operating departments, are correct.
• To verify that voucher totals correspond with the Food & Beverage revenue report.
• To verify that guest ledger balance and total of all account detail balances for each room correspond to the system-generated guest ledger and General Ledger balance.
• To ensure that all sales voucher forms are used in sequence, with any lost and voided vouchers reported according to the procedure, and to file them by outlet and in date order.
• To ensure the timely preparation and distribution of the daily revenue and statistics report.
• To post all transaction in the Revenue journal and to post into the Allowance journal any adjustments which may occur after those sales receipts are confirmed.
• To verify that all F&B discounted checks are fully justified, properly recorded into POS system and to prepare subsequent reports, as necessary, for hotel management.
• Perform other reasonable duties assigned by the assigned by the Management

Only shortlisted candidates will be contacted.

Primary Responsibilities

Front Office Operation

· Manage daily room’s assignments, ensuring that all guest preferences (e.g., bed type, specific room views, high-floor rooms, connecting rooms, parties travelling together, VIPs, long stay, high category, high paying assignments etc) are met.

· Coordinate with Housekeeping to ensure that rooms are cleaned and prepared in a timely manner according to the day’s arrivals.

· Work closely with the Front Desk to accommodate last-minute requests and changes.

· Monitor room inventory to maximize occupancy and revenue, considering upgrades, early departures, and stay extensions.

· Ensure that all rooms are assigned correctly accordingly to the hotel’s booking system and occupancy.

· Serve as the central point of contact between the Front Office, Housekeeping, and Maintenance teams for room readiness and issues.

· Communicate room status updates to the Front Desk team including any changes or delays.

· Work closely with the Maintenance/Engineering team to ensure that any room-related issues (e,g., repairs, maintenance) are addressed before guest check in.

· Manage the Out of Order (OOO) and Out of Service (OOS) rooms and ensure they are promptly returned to inventory once issues are resolved.

· Generate daily room status reports, including occupancy, arrivals, departures, and special requests, and share them with relevant departments.

· Work proactively to prevent and resolve overbooking situations, ensuring that guests are accommodated appropriately.

· Train and support Front Desk agents on room assignment procedures and best practices.

· Assist in training new staff members in room control processes and systems.

· Use the Property Management System (Opera Clouds) and any other relevant software to manage room assignments and update room statuses.

· Ensure all guest information is accurately recorded and maintained in Opera Clouds.

· Adhere to all hotel policies and procedures, including those related to guest privacy and date protection.

· Ensure compliance with health and safety regulations, particularly in the assignment of rooms.

Team Management

· Provide department orientation and training of the hotel service standards, procedures and programs

· Constantly monitor team members’ appearance, attitude and degree of professionalism

· Motivate and provides a work environment which brings out the best in team members

Other Responsibilities

· Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

· Be fully conversant with hotel fire & life safety/emergency procedures

· Attend all briefings, meetings and trainings as assigned by management

· Report for duty on time wearing clean and complete uniform at all times

· Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the Management of the Hotel.

Only shortlisted candidates will be contacted. Thank you.

Primary Responsibilities

Business Performance

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic;
• Analyze and submit month-end reports and identify deviation from business plan goals;
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet;
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion;
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget.

Outlet Operation

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members;
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards;
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service;
• Handle guests’ complaints and comments tactfully and efficiently;
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies;
• Maintain department communication logbook and updated notice board;
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests;
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations;
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features;
• Ensure that health, safety and security procedures are in place in the outlet;
• Attend all briefings, meetings and trainings as assigned by management;
• Perform proper handover and communication to the next shift;
• Assist other food & beverage outlets with their operations during peak times or when required.

Team Management

• Interview, select and recruit outlet employees;
• Identify and develop team members with potential;
• Conduct performance review with the team;
• Constantly monitor team members’ appearance, attitude and degree of professionalism;
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business;
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports;
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.

Only shortlisted candidates will be contacted. Thank you.

This position is responsible for handling day-to-day IT operations. The IT executive maintains the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.

He/she will be responsible for the administration and internal support of the Company's PCs, printers, servers and related equipment.

Responsibilities

• Provide frontline PC and server troubleshooting, resolve IT issues for end-users
• Modify configurations, utilities and software default settings
• Support and administer Windows Servers
• Backup and optimize database
• Perform regular system health check and capacities studies to ensure optimum performance of servers and network
• Provide in-house guest IT related matter troubleshooting
• Install, test and configure new workstations, peripheral equipment and software. Assist PC setup, IT system and access for onboarding of new users.
• Perform other reasonable duties assigned by the Management.

Only shortlisted candidates will be notified.