Total 4 job vacancies by Scholastic Education International (singapore) Private Ltd.

Responsibilities:

• Collaborate with editorial, design, technical and marketing teams to develop industry leading digital instructional programs for primary and secondary schools.
• Communicate with global stakeholders and customers through calls, interviews, surveys and other methods to understand and represent the customer voice throughout the product development process.
• Gather requirements, elaborate and document them as Agile stories, working with Agile teams to turn those requirements into features that support literacy content in digital products.
• Develop and manage project schedules, tracking and reporting on milestones met by internal and external teams.
• Gather and elaborate business requirements for new features and products.
• Write user stories and acceptance criteria in Jira.
• Collaborate with UX and design teams to develop user experience flows, interactive wire frames and visual designs.
• Monitor defects; perform ad hoc testing, content testing and user acceptance testing.
• Manage updates to customer user guides; support FAQs and other product documentation.
• Support global sales teams and customer service with product knowledge, training and issue follow-up.
• Participate in daily scrum, sprint planning and workshops.

Pre-requisites:

• Bachelor in Technology, with an MBA preferred
• Minimum 3 years relevant experience in digital product development
• Experience working in a multinational environment
• Excellent communication and people skills with a collaborative work style
• Strong presentation, project management and planning skills
• Committed and meticulous with an eye for detail
• Self-starter with excellent initiative to constantly value-add
• Strong Agile background and familiarity with SDLC

Reporting to the Business Head for International Education with a functional matrix reporting line to the CTO International. This role will work closely with the Product Management, Engineering, Marketing, Finance, and Customer Support & Success teams. This position is based in Singapore.

Key responsibilities:

Strategic Leadership

1. Help define technology vision and strategy of the businesses’ digital education products and solutions, ensuring they align with the market needs, industry standards and broader company goals.
2. Oversee the product roadmap by partnering with Product Management and Engineering to prioritize the development of products, features and tools that meet the customer needs, market demands and business objectives.
3. Identify opportunities for innovation and differentiation in our products.
4. Ensure technology alignment across all areas of the business and with corporate technology roadmap.

Product Lifecycle Management

1. Collaborate with Product Management, Engineering, Marketing, Sales, and Customer Support & Success to ensure smooth end to end product delivery, from ideation to launch, ensuring sustenance and growth.
2. Collaborate with the Product Management and Engineering teams to ensure product delivery on-time, within scope, and meeting the required quality standards.

Marketing & Customer Insights (including Social Media and Digital Marketing)

1. Support Marketing to select and integrate the necessary tools to support digital marketing efforts to enable the marketing team to launch and optimize campaigns.
2. Ensure the infrastructure is in place to collect, analyse, and act upon user data by integrating data pipelines and analytical tools.
3. Use market research, competitive analysis, customer inputs and data-driven insights to prioritize product features and improvements.

Stakeholder Management:

1. Act as the key point of contact for technology product-related communication with senior leadership, including providing updates on product performance, timelines, and strategic direction.
2. Build strong relationships with internal stakeholders (Sales, Marketing, Customer Support & Success) to gather input and ensure alignment with business goals.
3. Work with external stakeholders (Customers, Partners, Vendors) to ensure product-market fit.

Finance

1. Work with Business Head, CFO International and CTO International to forecast and manage the technology budget for the International Education business.
2. Define and manage the digital product fulfilment and entitlements cycle across all relevant business and customer applications.
3. Define and track key product metrics, ensuring products meet performance goals (e.g., customer acquisition, retention, revenue targets).

Customer Support & Success

1. Advise the Customer Support function with selection and implementation of appropriate customer support tools such as ticketing systems, live chat systems, and customer relationship management tools to efficiently handle the entire customer journey.
2. Work with Product Management to ensure technical issues raised by users are addressed by the support and engineering teams.
3. Assist Customer Success in developing the technical solutions that help with customer onboarding, ensuring a smooth and intuitive experience for new users.
4. Select and maintain tools for tracking customer usage patterns, engagement, and progress to enable the customer success team to identify potential issues before they escalate and provide proactive support.
5. Ensure that data flows seamlessly from the platform to customer success dashboards, allowing for real-time tracking of user success metrics (e.g., completion rates, engagement levels).

Data and Analysis

1. Direct the data infrastructure that powers the business, including data lakes, databases, and analytics tools to collect and analyse user data, ensuring that all user data is stored securely and that the business complies with relevant data protection regulations (e.g., GDPR, COPPA).
2. Ensure that all departments (product management, marketing, sales, etc.) have access to actionable insights to help in decision-making based on real-time data and predictive analysis.
3. Ensure that data from various departments (product, sales, marketing, finance, etc.) is integrated into a unified dashboard that allows leadership to track overall business performance and make data-driven strategic decisions.
4. Oversee the development of reporting that allows department heads to generate specific reports based on their needs, whether it’s financial forecasting, product usage trends, or marketing ROI.

Key requirements:

Qualifications

· Education: Bachelor's degree in business, engineering or product design, preferably with an MBA in Systems or Product Management, or equivalent industry experience.

Experience

1. Minimum 15+ years of product development and / or management experience, including at least 3 years in a leadership role.
2. Proven track record of managing the entire product lifecycle from concept to launch and growth.
3. Experience in the Education sector, with knowledge of school-based products and SaaS.

Skills

1. Strong leadership and collaboration skills, with experience working across cross-functional areas.
2. Excellent analytical, problem-solving, and decision-making abilities.
3. Effective communication and interpersonal skills, with the ability to influence and build consensus at all levels of the organization.
4. Ability to balance long-term strategic thinking with short-term execution.

Tools

· Proficiency in ERP Order Management (e.g. Oracle NetSuite, Oracle Fusion, SAP or similar), Product Development and Test Management tools (JIRA, Confluence, TestRail), Google Analytics, SEO tools, Google Keyword Planner, Customer Support tools (Freshdesk, Zendesk etc), CRM applications (e.g. SFDC, NetSuite, Freshworks) and data analytics tools (Power BI).

Scholastic International Education is recruiting a Product Manager. The position will coordinate between business, content and technology to support the development of educational products. The successful candidate should have a passion for literacy, reading and education, and the desire to develop digital products that build that same passion for reading in children around the world.

Responsibilities:

• Collaborate with editorial, design, technical and marketing teams to develop industry leading digital instructional programs for primary and secondary schools.
• Communicate with global stakeholders and customers through calls, interviews, surveys and other methods to understand and represent the customer voice throughout the product development process.
• Gather requirements, elaborate and document them as Agile stories, working with Agile teams to turn those requirements into features that support literacy content in digital products.
• Develop and manage project schedules, tracking and reporting on milestones met by internal and external teams.
• Gather and elaborate business requirements for new features and products.
• Write user stories and acceptance criteria in Jira.
• Collaborate with UX and design teams to develop user experience flows, interactive wire frames and visual designs.
• Monitor defects; perform ad hoc testing, content testing and user acceptance testing.
• Manage updates to customer user guides; support FAQs and other product documentation.
• Support global sales teams and customer service with product knowledge, training and issue follow-up.
• Participate in daily scrum, sprint planning and workshops.

Pre-requisites:

• Bachelor in Technology, with an MBA preferred
• Minimum 3 years relevant experience in digital product development
• Experience working in a multinational environment
• Excellent communication and people skills with a collaborative work style
• Strong presentation, project management and planning skills
• Committed and meticulous with an eye for detail
• Self-starter with excellent initiative to constantly value-add
• Strong Agile background and familiarity with SDLC

The position is responsible for the marketing and customer acquisition and retention of education products and services and partners closely with the extended marketing and sales functions in Scholastic International business units and has joint responsibility for revenue and profitability targets for education in international business units together with the education segment leaders in each business unit.

Job responsibilities:

· Developing and executing GTM strategy with focussed plans for lead generation, new customer acquisition and increasing retention rates as well as lifetime value of customer

· Developing and implementing marketing programs across all channels including traditional and digital: web, SEO/SEM, database marketing, email, social media and display advertising campaigns, in line with brand plans and business priorities, including reviewing and optimizing the design and content of all marketing assets including the company website and social media pages, collaborating with internal teams to create landing pages and optimize user experience

· Creating and executing the content marketing plan that encompasses each stage of a customer’s journey, facilitating ongoing content planning, managing content creation and reporting on the results of each content marketing initiative, accountable for all content marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention

· Analyzing the results and effectiveness of campaigns to deliver actionable insights and recommendations and generating monthly reports on the digital marketing portfolio

· Regularly monitoring user analytics and using these trends and insights to drive strategies to improve traffic and customer engagement as well as to understand user preferences and priorities in products

· Working closely with product team, in-market marketing teams as well as external partners to plan and execute strong product launches (internal) and go-to-market plans, ensuring that marketing and communications efforts adhere to agreed timelines and managing expectations with various stakeholders

· Owns the user research function for first-party, second party and third party research

· Helping maintain a consistent experience throughout the customer lifecycle, owning content including: Onboarding materials, presentations, and email nurture tracks; Ongoing product communications, highlights, and positioning; Customer events, webinars, and case studies