Total 86 business management project planning job vacancies in Princes Risborough, Buckinghamshire, HP27 0DR

Highly competitive salary, negotiable dependent upon experience + AET Wellbeing Cash Plan + Car Scheme + Pension Scheme (TPS) + Additional AET Benefits

Recruitment and Retention Allowance / Relocation Allowance

Full Time, Permanent

February/April 2024 start date

Are you ready to nurture the entrepreneurial spirit in our students, empowering them to become the driving force behind economic growth and job creation?

If you're nodding enthusiastically, then you're exactly who we're looking for! We're in search of a dynamic Business Studies Teacher who not only excels in integrating maths into their curriculum but can teach Maths to KS3 and KS4. Students. As part of our team, you'll engage students of all abilities, sparking their passion and equipping them with practical know-how about the inner workings of businesses in the real world.

Sir Herbert Leon Academy is an 11-19 Mixed Comprehensive in Bletchley, South Milton Keynes. Our academy has 587 learners and employs around 100 dedicated teachers and support staff. The academy's senior leadership team places high priority on colleagues' mental health and work/life balance and has established systems to allow staff to flourish. There is a centralised behaviour system, a clear line management structure and opportunities for personal and professional development. As Sir Herbert Leon is a relatively small secondary school, new staff can foster strong relationships with both colleagues and students very swiftly, which enables them to embed within their new team quickly and know how best to teach students, according to their individual needs. The students are the beating heart of the school; it is a privilege to teach them as we continue on our journey to raise aspirations and outcomes for the local community.

Our core purpose is to enable all young people to have the opportunities to make exceptional progress both academically and in their lives outside of the classroom so that they are able to live fulfilling and successful lives.

School visits are welcome, to arrange please contact the Principals PA

The role is due to commence February / April 2024

Closing date: Sunday 10th March 2024

We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.

In line with our safeguarding practices we are unable to accept CV's. To find out more visit: https://sites.google.com/aetinet.org/academies-enterprise-trust/work-at-aet/shl23

Academies Enterprise Trust and all of our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our staff and volunteers to share this commitment. We adopt a robust, fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.

Academies Enterprise Trust embraces diversity and promotes equality of opportunity. Job share, part time and flexible working opportunities will be considered.

We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

Proud member of the Disability Confident employer scheme

Customer Operations Planning Analyst

Salary starting from £32,110 depending on skills and experience

Benefits: Pension, Healthcare, Bonus potential, 27 days holiday + bank holidays, Car scheme for friends & family, Well-being centre onsite, a great company culture and training & development opportunities.

Location - Milton Keynes with hybrid working

Closing Date - 18th January 2024

The role

At VWFS UK we are on an exciting journey and we are looking for a Planning Analyst to join our Operations Planning team. Our business is evolving and the Planning Analyst is at the heart of it by ensuring the resource forecast schedule accurately meets the expected demand. This role is responsible for communicating updates to key stakeholders across the business on the delivery of accurate service levels and backlog prediction plans.

What you will be responsible for…

• Undertake accurate forecasting of demand, staffing and productivity metrics for relevant areas of the Customer Operations to aid in the planning of accurate schedules and achievement of service levels.
• Provide robust, cost effective schedules that provide a consistent customer experience
• Work alongside the Strategic Planning Manager to request the correct amount of productive hours from the outsource partners, required to meet the expected customer demand and achievement of service levels
• Operate within the required contractual obligations for the outsource providers
• Pro-actively spot and fix any issues that may cause the plan to fail from a resource, service level or budget perspective
• Work collaboratively to ensure that plans can be achieved and are in line objectives
• Ensure a clear, consistent and accurate view of the service level performance is managed and shared on a regular basis
• Attend and represent VWFS on outsource partner capacity plans and operational meetings where relevant
• Ensure that allocation of resource across in house and outsource teams is lead and managed in a timely manner to maximise staffing efficiency
• Maintain accurate data to support effective planning. This will include but is not limited to the Workforce Management and associated plans.
• Work with the training team and L&D to ensure that all planned and scheduled events meet required timescales
• Highlight all threats and opportunities to key stakeholders in a timely manner offering solutions and recommendations as appropriate.
• Report on all call drivers and work with relevant stakeholders to understand reasons for customer contact and build data into planning.
• Chair a weekly planning meeting with the relevant Team Leader to highlight the resource plan for the week ahead and give directions to the business around required changes to eliminate areas of over/under performance.
• Proactively provide insight through planning data analysis to drive efficiencies and improve planning effectiveness
• Effectively manage shrinkage to ensure adequate provision for absence, holiday and off-phone activity whilst supporting overall business KPI achievement.

Who are we looking for?

• Proven analytical planning experience
• Previous background of a working in a Operational Contact Centre environment
• Experience of working in a blended , multi-channel, multi-site operation
• Solid experience of rostering and scheduling
• Excellent communication skills at all levels
• Advanced excel knowledge
• Has a pro-active and organised approach to tasks
• Ability to deliver complex information in a simplistic manner
• Is resilient with the ability to maintain a positive approach
• A self-starter, able to work on own initiative.
• Can work under pressure and meet required deadlines.
• Has an analytically approach to data and can provide value-add outputs

What's in it for you?

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Customer Operations Planning Analyst

Salary starting from £32,110 depending on skills and experience

Benefits: Pension, Healthcare, Bonus potential, 27 days holiday + bank holidays, Car scheme for friends & family, Well-being centre onsite, a great company culture and training & development opportunities.

Location - Milton Keynes with hybrid working

Closing Date - 18th January 2024

The role

At VWFS UK we are on an exciting journey and we are looking for a Planning Analyst to join our Operations Planning team. Our business is evolving and the Planning Analyst is at the heart of it by ensuring the resource forecast schedule accurately meets the expected demand. This role is responsible for communicating updates to key stakeholders across the business on the delivery of accurate service levels and backlog prediction plans.

What you will be responsible for…

• Undertake accurate forecasting of demand, staffing and productivity metrics for relevant areas of the Customer Operations to aid in the planning of accurate schedules and achievement of service levels.
• Provide robust, cost effective schedules that provide a consistent customer experience
• Work alongside the Strategic Planning Manager to request the correct amount of productive hours from the outsource partners, required to meet the expected customer demand and achievement of service levels
• Operate within the required contractual obligations for the outsource providers
• Pro-actively spot and fix any issues that may cause the plan to fail from a resource, service level or budget perspective
• Work collaboratively to ensure that plans can be achieved and are in line objectives
• Ensure a clear, consistent and accurate view of the service level performance is managed and shared on a regular basis
• Attend and represent VWFS on outsource partner capacity plans and operational meetings where relevant
• Ensure that allocation of resource across in house and outsource teams is lead and managed in a timely manner to maximise staffing efficiency
• Maintain accurate data to support effective planning. This will include but is not limited to the Workforce Management and associated plans.
• Work with the training team and L&D to ensure that all planned and scheduled events meet required timescales
• Highlight all threats and opportunities to key stakeholders in a timely manner offering solutions and recommendations as appropriate.
• Report on all call drivers and work with relevant stakeholders to understand reasons for customer contact and build data into planning.
• Chair a weekly planning meeting with the relevant Team Leader to highlight the resource plan for the week ahead and give directions to the business around required changes to eliminate areas of over/under performance.
• Proactively provide insight through planning data analysis to drive efficiencies and improve planning effectiveness
• Effectively manage shrinkage to ensure adequate provision for absence, holiday and off-phone activity whilst supporting overall business KPI achievement.

Who are we looking for?

• Proven analytical planning experience
• Previous background of a working in a Operational Contact Centre environment
• Experience of working in a blended , multi-channel, multi-site operation
• Solid experience of rostering and scheduling
• Excellent communication skills at all levels
• Advanced excel knowledge
• Has a pro-active and organised approach to tasks
• Ability to deliver complex information in a simplistic manner
• Is resilient with the ability to maintain a positive approach
• A self-starter, able to work on own initiative.
• Can work under pressure and meet required deadlines.
• Has an analytically approach to data and can provide value-add outputs

What's in it for you?

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Digital Insights Consultancy is a leading IT Consulting services company specialising in cybersecurity and IT/Cyber security management services. Our mission is to integrate cutting-edge technology solutions to enhance data security, offering a comprehensive range of professional services in the field of digital forensics, incident response, cyber threat hunting, e-discovery, cyber defence services, security testing and managed security services through security operations centre (SOC) as a service.

We are headquartered in Dubai, UAE and currently have SOC operations team based in Milton Keynes, UK and Dubai.

Job Overview: We are looking for a dynamic IT Security Project consultant to join our team. This role is ideal for someone passionate about technology, security project management, and cyber security aiming to make a significant impact in a growing company.

Key Responsibilities:
• Act as the primary liaison between technical teams and external stakeholders, ensuring efficient execution of IT security engagements, including CRM systems, data repositories, and other technologies.
• Facilitate clear communication with external stakeholders, coordinating meetings, outlining and breaking down implementation of SOC services, processes, and documenting action items, focusing on streamlining project processes through technology.
• Collaborate with internal IT security experts to develop and implement robust security processes for SOC services, testing services and other service offerings.
• Conduct regular IT risk assessments, identifying potential vulnerabilities in recruitment technologies and coordinating mitigation strategies.
• Engage with external IT vendors, focusing on recruitment technology solutions.
• Ensure IT projects and systems comply with industry standards, focusing on process optimization.
• Participate in marketing activities to spread brand awareness of the company and represent the company at events as necessary.

Additional Responsibilities:
• Assist in developing and updating policies and procedures, ensuring compliance with industry standards.
• Coordinate training sessions for employees and clients on information security best practices.
• Monitor IT systems for compliance with standards like ISO 27001.
• Recommend and implement improvements to maintain compliance and enhance security.

Qualifications:
• Bachelor’s degree in any field (Recent graduates encouraged to apply).
• Strong interest in IT security project management, and cyber.
• Excellent organizational, communication, and interpersonal skills.
• Proactive problem-solving approach.

What We Offer:
• Competitive salary and benefits package.
• Opportunities for training and career advancement.
• Exposure to diverse IT projects and technologies in the recruitment industry.

Join Us: Be a part of Digital Insights Consultancy and contribute to shaping the future of Cyber consulting services. Apply now to become a key player in our team!

Your new role
Our client is looking for a Management Accountant to join their finance team and your daily activities would include:

• In collaboration with the Financial Controller, ensure the accurate preparation and timely submission of all financial reporting in line with both the UK and Corporate requirements.
• Work as a Business Partner with the SMT leader and FC, driving commercial decision making and robust control adherence.
• Support the Financial Accountant on Statutory Accounts production and Corporate Tax packs.
• Monthly reconciliation of key balance sheet accounts.
• Assist in managing interfaces with external stakeholders such as Auditors, Tax advisors, HMRC, Banks, etc.
• Compile insightful KPIs to guide management decision making.

What you\'ll need to succeed

• A recognised professional accounting qualification (ACA, CIMA, ACCA etc.) preferred, but candidates who are qualified by experience will also be considered.
• The ability to plan strategically and ensure compliance with laws and regulations.
• Relevant experience and strong working knowledge of ERP Systems (Sage and Microsoft F&O advantageous).
• The ability to deliver to tight timescales and deadlines consistently.
• Excellent day to day planning and organisational skills.
• Dynamism, aptitude for problem solving and teamwork, practicality, reliability, flexibility, and results oriented.
• Excellent communication skills and interpersonal relations at all levels
• The ability to engage and influence colleagues to achieve common goals and objectives.
• Bring a dynamic, driven and motivated approach to the Company and support the introduction of changes in culture

What you\'ll get in return

• 25 days holiday + Bank Holidays
• 37.5 hours a week
• Hybrid Working
• Holiday Buying Scheme
• Company Bonus Scheme
• Enhanced Pension
• Life Assurance (4x Annual Salary)
• Cycle to Work Scheme
• Eye Care Vouchers

What you need to do now
If you\'re interested in this role, click \'apply now\' or send me an up-to-date copy of your CV

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

DBS School Caretaker- Aylesbury

Working Hours- 37 hours per week/52 weeks per year working on a shift rota covering mornings (from 6.00 am to 2.00 pm) and afternoons (12.00 pm to 8.00 pm) on alternate weeks

Salary- £21,879 to £23,961 depending on experience

Job Duties- To provide Caretaker duties in conjunction with two other team members (examples of duties for the team are listed below)

Lock/unlock school buildings and areas in the mornings and evenings.
Undertake regular security checks and identify security risks.
Monitor fire safety equipment and carry out fire drills.
Operate and respond to alarm systems where appropriate.
Monitor CCTV or surveillance equipment where appropriate.
Liaise with police, security and surveillance contractors.
Provide emergency access to the school site.
Organise and carry out various maintenance duties to ensure that the general upkeep and maintenance of the premises is satisfactory.
Daily routines to include litter picks internally and externally after break and lunch to ensure the building and site is kept to a high standard of cleanliness. All paved areas to be kept clean, tidy and litter free.
Collect and assemble waste for collection.
Undertake cleaning duties such as graffiti removal, litter-picking, gutter and drain clearing when necessary. Undertake specialist cleaning tasks. Liaise and help co-ordinate the school cleaners.
Carry out routine Health & Safety checks as required - e.g. legionella testing, fire alarms, emergency lighting etc.
Portering duties, eg. delivering mail/packages, moving furniture and equipment.
Set up the school facilities for internal and external events - e.g. assemblies, open evenings, exams etc.
Co-ordinate deliveries to the school site.
Organise and carry out minor decorations programme as agreed with the Site Manager and Business Manager
Organise and carry out minor improvement works and repairs - eg. erecting shelves, notice boards, bookshelves, heating, windows, doors etc. as agreed with the Site Manager and the Business Manager.
Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
Undertake risk assessment of security risks to the school (grounds, premises and contents) including vandalism and arson.
Regularly review the Fire Risk Assessments and Emergency Evacuation Plan.
Participate in training and other learning activities as required including First Aid.
Establish positive relationships and communication with contractors and other agencies and professionals.

Please DO NOT apply if you do not have a DBS already

The duration will be long term leading to permanent if all goes well

Please send a CV to mark@ppmrecruit.com to apply

Business Insight and Performance Manager

Temporary maternity cover starting Monday 22nd January 2024 until 31st March 2025.

This is a hybrid role with the understanding you may be required to work on campus once a fortnight.

Paying £24.43ph that equates to £47,000pa - working 37hrs a week

Our client, is a public distance Learning and Research University, and one of the biggest universities in the UK for undergraduate education.

They are looking to recruit a Business Insight and Performance Manager, who is a multi-skilled individual with the ability to work in the Business Management Team, within the Insights and Performance team in a multi-functional post with dual responsibilities. You must have a proven record of providing high quality MI, reports and dashboards that helps the organisation utilise data to produce meaningful insights and support business decision making.

The role

This role will support delivery of diversified income sources for the University. Working in this role based in the Business Management Team; which as a portfolio drives activity relating to the business insights, market analysis, data management and unit performance.

An ideal role for a resourceful self-starter with business vision and acumen supported by excellent planning and prioritising capabilities, and the ability to cope with multiple demands effectively in a fast-paced and changing environment. We are looking for a multi-skilled professional, who can evidence the skills and experience required to and outlined below:

Skills and experience

• Experienced in delivering a suite of management information and performance reports, driving continuous improvements.
• Highly adept with Microsoft Power BI and Microsoft Excel.
• Working knowledge of SAS (particularly Enterprise Guide), SQL and Microsoft Azure is highly desirable.
• Experience of working with or administering a CRM system such as Salesforce (or similar) also highly desirable.
• Ability to demonstrate excellent analytical and numerical skills and to communicate complex information quickly and effectively to a range of stakeholders.
• Experience of using statistical modelling to support the creation of business forecasts and forecasting scenarios.
• Experience of using datasets to develop business insights in support of the development of business plans.
• Ability to cope with multiple demands effectively, using excellent planning and prioritising capabilities.
• Experience of working in Higher Education sector or HE-related knowledge is desirable.

The client promotes diversity in employment and welcome applications from all sections of the community.

If you feel this is the role for you, please apply online, or call Sophie Holmes or Angela Hoxley on 01908 246715 for more detail.

Senior Digital Project ManagerUp to £57,000 with excellent benefits, including company car. This role is hybrid (3 days in the Milton Keynes office).Do you have demonstrable Project Management experience within Digital transformation, client side? Do you want the freedom to dream up and deliver better, brighter digital solutions, and the space to move your career forward in endlessly different directions?Our client is on a journey; They're aiming to transform their business and build their future digital capabilities with the power to transform their digital customer experience. They are looking for someone to help them build the building blocks for the future. To ensure governance, consistency of business architecture and deliver solutions with internal and supplier resources.As a Senior Digital Project Manager, you will join their Digital Marketing Team, part of the wider Marketing team, fully responsible for an end-to-end process. This is a new element in a project management structure and is a fundament of scaling up Digital Services and Processes. As Senior Digital Project Manager, your responsibilities will include:Lead complex projects across a wide range of digital workstreamsLead day to day BAU tasksManage Project Roadmap and product backlogManage monthly budget, burn rate charts, and cost benefit analysisChange management and project governanceAs a Digital Delivery Manager, you are accountable for the solution or portfolio of solutions, drive digital innovation, adoption, mindset and acting as change management champion.Main point of contact for Business, IT, and other Stakeholders, to conceptualize and co-design the solution, or the portfolio of solutions, road mapEnsure Functional Requirements are included in the Solution delivery pipeline/backlog and are prioritized according to their criticalityManage, lead, and motivate the 3rd party project teamsService Expansion: Evaluate and operationalize new services coming to Digital CoE scope; discovery to implementation and monitoringRemove roadblocks, that Team is unable to resolve at their own level, to keep the delivery momentumOptimize the delivery flow and drive continuous improvementProvide input and support budget & vendor management activities We're looking for someone with the following skills and experience:Experience in Digital Transformation, Project ManagementExperience managing teams of developers and designersSCRUM/Agile - strong drive to develop and apply new way of workingExcellent Analytical and Problem-Solving Skills, with capability to process large amounts of complex data to drive business strategies and decisionsAppreciation of web standards, quality assurance principles, usability best practices, and web analytics driven decisionsDemonstrable experience with formal project management methodologies, including all forms of project documentationExperience with facilitating projects involving content management systems, HTML, CSS, JavaScript, .net and other web technologiesGood understanding of usability principles, accessibility, and overall web standardsSkilled in MS Office. Experience with Smartsheet, Basecamp, JIRA, Asana, Monday, and other business applications is desirableAbility to establish relationships in matrixed environmentUnderstanding of the current mobile environment (iOS, Android, responsive web, etc.) with some experience managing web or mobile software projectsExperience leading on the development and delivery of digital products and servicesUnderstanding of the required quality assurance standardsExperience facilitating sprint planning and daily stand-ups Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy.Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Finance Business Partner

Temporary role until September 2024

Mon to Fri - 37hrs, this is a hybrid role with ideally Tuesdays in the Milton Keynes campus

Paying between £23.69-£28.27ph, equating to £45,585-£54,395pa dependent on experience

Our client is a public distance Learning and Research University, and one of the biggest universities in the UK for undergraduate education.

They are looking to recruit an experienced fully qualified Finance Business Partner to join them in the Commercial Finance Business Partnering team, supporting the Business Development Unit, which is the part of the University focused on commercial opportunities. The role focuses on:

About the role

• Managing a team of finance staff in building partnerships and maintaining strong relationships with senior management stakeholders and their teams
• Financial management and regular reporting for the BDU activities and projects
• Driving impact and understanding of business performance, KPI's and key cost drivers of activity, using financial data to inform business strategies
• Being the first point of contact for bids, tenders, and new UK and International partnership opportunities, working closely with the legal teams and tax specialists
• Supporting systems development and process improvement across Finance & Business Services following the implementation of a new accounting system (SAP)

Skills and experience required:

• Must be a qualified CCAB/CIMA Accountant (with membership)
• Team development and leadership skills
• Track record of financial accounting experience in a similar role in a complex organisation
• Excellent understanding with accounting IT packages and systems (especially SAP)
• Intermediate to advanced level Excel experience
• Confidence in business partner engagement, communication and analytical skills

The client promotes diversity in employment and welcome applications from all sections of the community.

If you feel this is the role for you, please apply online, email or call 01908 246715.

A full time Optical Customer Service Advisor is required to work for a premium Optical organisation based in Milton Keynes. This company is well known for supplying high quality ophthalmic lenses into independent Opticians across the UK.

Optical Customer Service Advisor - The Role

• Providing optimum levels of customer service by answering enquiries accurately (e.g. regarding pricing, optical lens product availability, lead times etc)
• Listening and developing a professional rapport with the customer so as to take all the necessary action to meet customer needs and provide a unique customer experience
• Receiving orders from customers by telephone, fax or post and processing orders promptly and accurately on an internal system
• Taking a pro-active customer calling approach ensuring our customers are kept up to date at all times
• Recommending and selling product upgrades and promotions to customers by telephone
• Taking an active role in departmental promotions and incentives

Requirements

• Basic practical knowledge of optics (essential)
• Relevant and demonstrable experience in a Customer Service environment.
• Good working knowledge of Microsoft Office software including Word, Outlook, Excel and product / customer databases.
• Ability to process customer demands accurately, in a timely manner.
• Ability to present documents professionally and accurately.

Key Benefits

• Salary between 20-25k
• Bonus scheme
• 20 days holiday rising to 25 with service
• Working Monday to Friday with 1 in 3 Saturday mornings (Paid as overtime)
• Bi weekly rota
• Week 1. 08.30 - 17:00 hrs
• Week 2. 09:30 - 18.00 hrs
• Excellent training and progression opportunities.

To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.

A full time Optical Assistant is required to work for a premium Optical organisation based in Milton Keynes. This company is well known for supplying high quality ophthalmic lenses into independent Opticians across the UK.

Optical Customer Service Advisor - The Role

• Providing optimum levels of customer service by answering enquiries accurately (e.g. regarding pricing, optical lens product availability, lead times etc)
• Listening and developing a professional rapport with the customer so as to take all the necessary action to meet customer needs and provide a unique customer experience
• Receiving orders from customers by telephone, fax or post and processing orders promptly and accurately on an internal system
• Taking a pro-active customer calling approach ensuring our customers are kept up to date at all times
• Recommending and selling product upgrades and promotions to customers by telephone
• Taking an active role in departmental promotions and incentives

Requirements

• Basic practical knowledge of optics (essential)
• Relevant and demonstrable experience in a Customer Service environment.
• Good working knowledge of Microsoft Office software including Word, Outlook, Excel and product / customer databases.
• Ability to process customer demands accurately, in a timely manner.
• Ability to present documents professionally and accurately.

Key Benefits

• Salary between 20-25K
• Bonus scheme
• 20 days holiday rising to 25 with service
• Working Monday to Friday with 1 in 3 Saturday mornings (Paid as overtime)
• Bi weekly rota
• Week 1. 08.30 - 17:00 hrs
• Week 2. 09:30 - 18.00 hrs
• Excellent training and progression opportunities.

To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.