Total 8 Senior Executive customer service job vacancies in Reading, Berkshire, RG2 6GQ

Are you passionate about customer service and want to make a positive impact through digital channels? We’re seeking a dynamic as a Senior Digital Customer Service Advisor, where you will provide excellent customer service through our digital contact channels. Your role will involve responding to customer enquiries via social media, engaging with our audience, and representing Thames Water's brand professionally.

What you’ll be doing as a Senior Digital Customer Service Advisor

- Respond to inbound customer contacts using the Social Media Management tool.
- Monitor customer posts through social listening and escalate to the Brand & Marketing or Corporate Communications team as needed.
- Identify opportunities for engagement through social listening and provide information or support.
- Represent Thames Water to customers, upholding our brand image and values.
- Meet Quality Audit and productivity targets set by line management.
- Support the Digital Customer Services Team Leads in day-to-day management and exceeding team KPIs and objectives.
- Serve as the first point of contact for agent queries, leveraging your expertise in technical processes.
- Use data to identify knowledge gaps and provide tailored coaching and feedback to the Core Ops Digital teams.
- The also have the opportunity to manage the team during the absence of the Team Manager, allowing you to hone your leadership skills and ensure continuity of service.

Base Location - Kemble Court (Hybrid Work Arrangement).

Working Pattern or hours – 36 hours per week - In-Office Days: Tuesday and Wednesday The rest of the work week will be remote or as otherwise arranged.

Weekend Requirement: You will be required to work every other weekend, with the weekend day alternating:
Week 1: Saturday / Week 2: Weekend off /Week 3: Sunday/ Week 4: Weekend off

Lieu Day: For each weekend day worked, you will receive a lieu day during the week.

What you should bring to the role

- Brand Focused: Demonstrate brand values to improve customer perception of Thames Water.
- Quality Focused: Maintain consistently excellent standards.
- Communication Skills: Strong written and verbal communication; able to constructively challenge internal stakeholders for positive resolutions.
- Judgment Skills: Ability to prioritise and exercise good judgment when responding to customer inquiries.
- Customer Service Specialist: Articulate what good customer service is and consistently deliver it.
- Emotionally Resilient: Handle pressure from multiple deadlines while focusing on quality.
- Time Management: Work autonomously in a fast-paced, SLA-driven environment.
- Community Management: Engage positively with customers and conduct follow-ups on resolved issues.
- Social Media Awareness: Understand and manage the risks and benefits of social media contact to protect and promote our brand.
- Experience with CRM Systems: Familiarity with SAP, Vistec, Merlin, or Salesforce is advantageous.

What’s in it for you?

This role offers a unique opportunity to make a tangible impact on customer experiences through digital channels. You’ll have the power to influence customer perceptions and resolve issues proactively. You will engage directly with customers, addressing their concerns and turning negative experiences into positive outcomes.

- Competitive salary - Starting from £28,080.00 per annum dependent on experience.
- Annual Leave - 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays).
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Senior Neighbourhood Officer
Slough, Berkshire
Temporary
Full time - Hybrid

We are seeking a highly skilled and experienced Senior Neighbourhood Officer to join a team based in Slough, for a full time, temporary contract with an initial contract period of 3 months. This is a hybrid role and involves a mix of remote working and patch management. The Senior Neighbourhood Officer position will deliver excellent housing management services, ensuring that operational performance is high and continues to improve. Please note a full UK Driving Licence and access to a vehicle are required for this role.
Requirements

• Extensive experience in Housing
• Experience of managing and prioritising own workload and ability to work effectively as part of a team
• Excellent verbal communication and presentation skills
• Knowledge of legal enforcement proceedings via the County Court
• Understanding and knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners' management
• Great problem solving abilities
• Full UK Driving Licence and access to a vehicle

Role Expectations

• Provide a comprehensive housing management service, dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, anti-social behaviour, caretaking and delivery of communal services and tenancy support visits
• Identify opportunities for service improvements and make recommendations to the Neighbourhood Lead/Neighbourhood Manager
• Ensure that all complaints, incidents of ASB and harassment are investigated and dealt with in accordance with policies and procedures
• Assist in developing annual service plans and programs of work for Housing teams
• Monitor budgets for which you are responsible within timescales and ensure expenditure is in accordance with budget, procedures and levels of delegated authority and audit requirements and take action when discrepancies occur
• Participate in the delivery of an out of hours service, undertake temporary relief emergency cover including participation in the emergency plan
• Work in partnership with key stakeholders and represent the council on key groups when necessary.

The pay range for the role is £23.00 to £25.00 per hour LTD company rate. The PAYE equivalent is £19.61 to £21.31 per hour, inclusive of holiday.

If you are interested in this position and meet the above criteria, please send your CV and cover letter now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk

Job Description

Senior Care Worker (Children's Residential Service)

Salary: £31,000 per annum

Please note our client does not offer Tier 2 Sponsorship

As a Senior Care Worker, you will act as a positive role model and mentor, fostering a nurturing and inclusive environment that promotes growth and resilience. Collaborating with colleagues and external professionals, you will contribute to the development and execution of personalized care plans for the individuals under your care. It will be essential to provide holistic support, including education, leisure activities, and assistance with daily routines, while ensuring the safety and well-being of the young children.

Requirements for the role:

• Level 3 in Residential Childcare or above
• Proven experience working as a Support Worker in a Children's Residential setting
• In-depth knowledge of therapeutic interventions and regulatory standards
• Exceptional communication and interpersonal skills.
• Ability to remain calm and composed in challenging situations.
• Understanding of safeguarding procedures and dedication to promoting a secure environment for young individuals.
• A compassionate and patient approach to supporting and empowering young individuals.

Benefits:

• Company pension scheme
• Complementary meals while on shift
• Fully funded qualifications and training
• Paid DBS check
• Comprehensive induction programme

Responsibilities

• Provide direct care and dedicated support to young individuals in a residential childcare setting.
• Act as a positive role model and mentor, fostering a nurturing and inclusive environment.
• Collaborate with colleagues and external professionals to develop and implement personalized care plans.
• Support young individuals in their education, leisure activities, and daily routines.
• Ensure the safety and well-being of the young individuals in your care.
• Maintain accurate and detailed records of interactions and incidents.

Reference: WILL79077/MW

INDNUR

Job Description

Senior Care Worker (Children's Residential Service)

Salary: £31,000

Please note our client does not offer Tier 2 Sponsorship

As a Senior Care Worker, you will act as a positive role model and mentor, fostering a nurturing and inclusive environment that promotes growth and resilience. Collaborating with colleagues and external professionals, you will contribute to the development and execution of personalized care plans for the individuals under your care. It will be essential to provide holistic support, including education, leisure activities, and assistance with daily routines, while ensuring the safety and well-being of the young children.

Requirements for the role:

• Level 3 in Residential Childcare or above
• Proven experience working as a Support Worker in a Children's Residential setting
• In-depth knowledge of therapeutic interventions and regulatory standards
• Exceptional communication and interpersonal skills.
• Ability to remain calm and composed in challenging situations.
• Understanding of safeguarding procedures and dedication to promoting a secure environment for young individuals.
• A compassionate and patient approach to supporting and empowering young individuals.

Benefits:

• Company pension scheme
• Complementary meals while on shift
• Fully funded qualifications and training
• Paid DBS check
• Comprehensive induction programme

Responsibilities

• Provide direct care and dedicated support to young individuals in a residential childcare setting.
• Act as a positive role model and mentor, fostering a nurturing and inclusive environment.
• Collaborate with colleagues and external professionals to develop and implement personalized care plans.
• Support young individuals in their education, leisure activities, and daily routines.
• Ensure the safety and well-being of the young individuals in your care.
• Maintain accurate and detailed records of interactions and incidents.

Reference: WILL79077/MW

INDNUR

Customer Service Executive

Reading, Berkshire

Up to 30K DPE

We are now looking for a proactive and focused Customer Service professional to join a small but perfectly formed team within a business in Reading. Berkshire. This is a fast paced customer service role with lots of interesting elements to get your teeth stuck into and would therefore suit someone with experience in a similar role that enjoys to get involved in to areas right across the business!

Key Responsibilities:

• Process customer orders
• Handle inquiries and complaints via phone and email
• Work with clients and customers to resolve technical inquiries (all product training will be given!)
• Maintain and update customer records
• Contribute towards the smooth delivery / logistics of customer orders
• Work collaboratively to manage inbound returns including packing up items for export.

Requirements:

• Strong communication and interpersonal skills
• Excellent organisational skills
• High attention to detail
• Positive, proactive, and team-oriented mindset
• A true team player!

Apply now to be part of a vibrant and supportive team!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

The must haves for this role: The post holder will be part of a Talking Therapies service and will be appropriately qualified to provide Talking Therapies approved Low Intensity interventions for a range of Anxiety and Depression related problems i.e. PWP qualified. Post graduate certificate in evidence based psychological treatments (IAPT pathways Registered with BABCP or BPS for PWP Accreditation. (Please note this is now a standard requirement of all IAPT services)https://www.babcp.com/PWP/How-to-apply https://www.bps.org.uk/wider-psychological-workforce Talking Therapies Supervisor trained For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply. If you're someone who shares our passion for excellence and care, you belong at Berkshire Healthcare! We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Carole Mortlock on 0300 365 2000 or email: carole.mortlock@berkshire.nhs.uk. who'll be delighted to help.

Job Title: Marketing Executive
Salary: £37,000 per annum (plus comprehensive benefits)
Hours: 37
Type: Fixed-Term Contract (12 Months)
Location: Bracknell, RG12
Start Date: ASAP

Join our client's dynamic Sales and Marketing team as a Marketing Executive, where you will play a crucial role in planning and executing marketing activities for both new build developments and resale properties. This position is perfect for those passionate about delivering innovative marketing strategies, organizing impactful events, and creating engaging content across various platforms.

Key Duties and Responsibilities:

• Develop and implement marketing strategies tailored to specific developments, focusing on generating high-quality leads cost-effectively.
• Coordinate the launch of new sites and phases, ensuring activities are executed on time and within budget.
• Manage the production of marketing materials in collaboration with graphic designers and external suppliers.
• Keep the sales and customer service teams updated on marketing initiatives.
• Create captivating content for our website, property portals, and social media accounts.
• Evaluate marketing efforts, identifying key learnings and sharing insights.
• Organize and promote events, including open days or exhibitions, with occasional evening and weekend attendance.

Specific Requirements:

• Proven experience in creative marketing campaigns, project management, and event organization.
• Strong digital advertising skills, with experience using CMS and CRM systems.
• Background in property marketing is desirable.
• Excellent communication skills and the ability to engage with a wide range of stakeholders.
• Valid driver's license for site visits.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Proud member of the Disability Confident employer scheme

This is a Senior Mental Health Practitioner role within a busy Crisis Resolution and Home Treatment Team. The successful applicant will have the opportunity to liaise directly with a variety of other professionals and agencies to gather the necessary clinical information to support their clinical decision making and an informed assessment to patients in mental health crisis. They will work directly with the Crisis Resolution and Home Treatment Team to offer a specialist response to people who are at their most vulnerable and experiencing a mental health crisis. In addition, the successful applicant will hold excellent verbal communication skills and have the ability to support other agencies with referral options and clinical decision making.
• To have the key skills and competencies to provide high quality Psycho-Social assessment with the ability to undertake robust risk assessment and gatekeeping in the community?
• To have a level of commitment and drive to work as part of a team in providing Home Treatment to people during this difficult period in their lives
• Working in a team of professionals caring for those in mental health crisis.
• Work flexibly in response to service needs across multiple sites.
• Take responsibility for case management of those with Complex MH needs.
• Supporting colleagues in the delivery of compassionate, safe and structured care
• Plan and provide treatment in collaboration with others as appropriate

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solution

We welcome people who share these values to come and work for us.

Benefits of working for us include:
• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave.

The “must haves” for this role:
1. Experience of working with people in MH crisis
2. Ability to effectively manage challenging behaviours and or conflicts
3. Car driver with the ability and readiness to travel to multiple sites
4. Be able to work a shift pattern involving long days, weekends and nights .

If you’re someone who shares our passion for excellence and care, join us and let’s be outstanding together.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: [Anita Onovo, CRHTT Clinical nurse Specialist] on [ 0118 605995] or email:Anita.onovo@berkshire.nhs.uk] who will be delighted to help.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.


This advert closes on Sunday 21 Jan 2024

Proud member of the Disability Confident employer scheme