Total 18 customer service job vacancies in 5595 av Monkland, Montreal, QC

La traduction en Français se trouve plus bas!/The French translation can be found below!

Position Overview

Do you want the opportunity to be part of a startup environment and have a big impact on a brand-new product? Are you looking to be at the forefront of new technology to help people imagine, design, and make a better world? If so, come join the Informed Design team at Autodesk! Our mission is to enable productization for construction helping our customer adopt Industrialised Construction (IC) methods and delivering the core capabilities required to connect our customers' workflows. If you enjoy innovation and change this may be an ideal environment for you.

We are seeking a Customer Adoption Specialist who has experience in the Architectural, Engineering, Construction industry segments. You will report to the Informed Design Operations Manager and you will be hybrid office worker, working remote except when meeting colleagues at the nearest office or visiting customer locations.

To be successful in this role you need to be passionate about AEC and the transformation that Industrialized Construction and productization will bring to the industry. You are a passionate advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and IC partners.

Responsibilities

• Establish relationships with our customers and ensure their success in the onboarding, implementation, and usage of Informed Design

• Coordinate plans and strategies with internal account teams with the goal of enhancing other Autodesk teams understanding IC and Informed Design

• Learn and understand customer workflows, help them identify and map to potential new processes by using Informed Design

• Develop customer success plans, implement adoption strategies and validate customer value

• Implement Informed Design programmes including customer managing onboarding, developing and delivering training, support with product usage

• Give professional presentations and demonstrations, and lead adoption discussions

• Represent Autodesk and Informed Design to build awareness with customers to generate scalability of Autodesk solutions

• Design creative and thoughtful ways to engage with customers using a variety of platforms to increase adoption

• Deliver a variety of content and training materials to customers both online and in person

• Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated published workflow solutions and best practices

• Partner with marketing to identify, document and publish customer success stories

Minimum Qualifications

• Comprehensive knowledge of the built asset lifecycle including Revit and BIM tools

• Experience in the Architecture, Engineering, Construction field

• 5+ years' experience in customer adoption, implementation, support, or equivalent

• Present and engage both internally and externally

• Experience analyzing customer workflows, problem solving and facilitation skills

• Experience communicating complex workflows coherently to a live or virtual audience

• Enthusiasm for helping customers, and passionate about great customer experiences

• BA/BS in Technology Management, AEC Industry, or equivalent experience

Ideal Candidate

• You are people-centric; you want to help and serve our customers

• You are driven, have a willingness to learn, adapt, and grow. You seek out help and put it to good use

• You are influential and value consensus-building

• You have empathy for customers, understand their pain points and able to identify solutions

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24WD75245 - Spécialiste de l’adoption par la clientèle 

Présentation du poste

Vous souhaitez avoir l’opportunité de faire partie d’un environnement d’entreprise en démarrage et d’avoir un impact important sur un tout nouveau produit? Cherchez-vous à être à la pointe des nouvelles technologies pour aider les gens à imaginer, concevoir et créer un monde meilleur? Si c’est le cas, rejoignez l’équipe de conception éclairée d’Autodesk. Notre mission est de faciliter la production dans le secteur de la construction en aidant nos clients à adopter des méthodes de construction industrialisée (IC) et de fournir les capacités de base requises pour connecter les flux de travaux de nos clients. Si vous appréciez l’innovation et le changement, cet environnement est peut-être idéal pour vous.

Nous recherchons un ou une spécialiste de l’adoption par la clientèle qui possède une expérience dans les secteurs de l’industrie de l’architecture, de l’ingénierie et de la construction. Vous rendrez compte au ou à la gestionnaire des opérations de conception éclairée et vous serez un(e) employé(e) de bureau hybride, travaillant à distance, sauf lorsque vous rencontrerez des collègues au bureau le plus proche ou que vous visiterez les emplacements des clients.

Pour réussir dans ce rôle, vous devez être passionné(e) par le secteur AEC et par la transformation que la construction et la production industrialisées apportent au secteur. Vous défendez avec passion les besoins des clients et vous avez le désir de faire connaître les produits et les technologies aux clients, aux partenaires et aux partenaires de l’IC.

Responsabilités

• Établir des relations avec nos clients et assurer leur succès dans l’intégration, la mise en œuvre et l’utilisation de la conception éclairée.

• Coordonner les plans et les stratégies avec les équipes de compte internes dans le but d’améliorer la compréhension de l’IC et de la conception éclairée par les autres équipes Autodesk

• Apprendre et comprendre les flux de travaux des clients, les aider à identifier et à cartographier les nouveaux processus potentiels en utilisant la conception éclairée.

• Élaborer des plans de réussite pour les clients, mettre en œuvre des stratégies d’adoption et valider la valeur pour le client

• Mettre en œuvre des programmes de conception éclairée, notamment la gestion de l’intégration par le client, le développement et la prestation de formations, l’assistance à l’utilisation du produit

• Effectuer des présentations et des démonstrations professionnelles et mener des discussions sur l’adoption

• Représenter Autodesk et la conception éclairée pour sensibiliser les clients à l’évolutivité des solutions Autodesk

• Concevoir des moyens créatifs et réfléchis de interagir avec les clients en utilisant une variété de plateformes afin d’augmenter l’adoption

• Fournir une variété de contenus et de matériels de formation aux clients, en ligne et en personne

• Travailler en partenariat et en collaboration avec les spécialistes en la matière, le marketing et les équipes de produits pour traduire les défis des clients en solutions de flux de travail et en pratiques exemplaires publiées et bien formulées

• S’associer au service marketing pour identifier, documenter et publier les témoignages clients

Exigences minimales

• Connaissance complète du cycle de vie des actifs construits, notamment des outils Revit et BIM

• Expérience dans le secteur de l’architecture, de l’ingénierie et de la construction

• Au moins 5 ans d’expérience dans l’adoption par les clients, la mise en œuvre, l’assistance ou l’équivalent

• Présenter et engager, en interne et en externe

• Expérience en analyse des flux de travaux des clients, résolution de problèmes et compétences de facilitation

• Communication efficace des flux des travaux complexes à un public réel ou virtuel

• Enthousiasme pour aider les clients et passion pour l’expérience client

• B.A. ou B.S. en gestion de la technologie, dans l’industrie AEC, ou expérience équivalente

La personne idéale

• Vous êtes centré(e) sur les personnes ; vous souhaitez aider et servir nos clients

• Vous êtes motivé(e), vous êtes prêt(e) à apprendre, à vous adapter et vous épanouir. Vous recherchez de l’aide et vous en faites un bon usage

• Vous êtes influent(e) et valorisez la recherche de consensus

• Vous avez de l’empathie pour les clients, vous comprenez leurs difficultés et vous êtes en mesure d’identifier des solutions

About Autodesk / À propos d’Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Bienvenue à Autodesk ! Des choses incroyables sont créées chaque jour avec nos logiciels - des bâtiments les plus écologiques et des voitures les plus propres aux usines les plus intelligentes et aux plus grands films à succès. Nous aidons les innovateurs à transformer leurs idées en réalité, transformant non seulement la façon dont les choses sont faites, mais ce qui peut être fait.

Nous sommes très fiers de notre culture ici chez Autodesk - notre code en matière de culture est au cœur de tout ce que nous faisons. Nos valeurs et nos méthodes de travail aident nos employés à prospérer et à réaliser leur potentiel, ce qui conduit à des résultats encore meilleurs pour nos clients.

Lorsque vous êtes un employé Autodesk, vous pouvez être entier et authentique et effectuer un travail significatif qui aide à construire un avenir meilleur pour tous. Prêt à façonner le monde et votre avenir? Joignez-vous à nous !

Salary transparency / Transparence salariale

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Le salaire est l'un des éléments de l'offre compétitive d'Autodesk. Les offres sont basées sur l'expérience et la situation géographique du candidat. Outre les salaires de base, nous accordons également une grande importance aux primes annuelles discrétionnaires en espèces, aux commissions pour les fonctions de vente, aux actions ou aux primes d'encouragement à long terme en espèces, ainsi qu'à un ensemble complet d'avantages sociaux.

Diversity & Belonging / Diversité et appurtenance

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Nous sommes fiers de cultiver une culture d’appartenance et un milieu de travail équitable où tout le monde peut s’épanouir. Pour en savoir plus, cliquez ici : https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Êtes-vous un sous-traitant ou un consultant existant d’Autodesk ?

Please search for open jobs and apply internally (not on this external site).

Veuillez rechercher des emplois vacants et postuler à l’interne (pas sur ce site externe).

Address:

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Role and Responsibilities

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.