Total 168 customer service job vacancies in Leicester, LE1 5WW

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Leicester and covering our friendly Loughborough branches
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time


About this opportunity
Our colleagues are passionate about making a difference to customers, businesses and communities - could you join them and help Britain prosper?

As one of our Customer Support colleague, you'd get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values focussed on putting people first.

You could be greeting our customers at the welcome desk, helping them at the counter or working on other branch tasks. And you'll learn to make the most of your best talent - helping people - using our latest in-branch technologies and digital services.

From Day 1 we'll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.


About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• To be honest and genuine, caring about helping people with their finances (no previous banking experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
• The flexibility to work in branches across the area and Saturdays when needed.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

(Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Service Desk Lead
Leicester/ Hursley
Full time, permanent opportunity
£33,000 - £43,000 based on experience
Candidates need to be eligible for SC clearance

Required Skill Set / Experience:

• To handle incoming technical support incidents requests and changes.
• Management of personal call queue ensuring calls are closed in a timely fashion.
• Provide updates and ensure ongoing customer communication is maintained.
• Resolution of calls including password resets and ordering hardware parts.

• Escalation of calls to 2nd & 3rd Line Team as necessary.
• Provide excellent customer service.
• Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.)
• Assisting with service management reporting on previous month's quality of service.
• Helping drive continuous improvement in processes and helping ensure SLAs are met in key metrics.

Interested candidates please send in your updated CVs in word document

Referral bonuses are provided of £300 worth of Amazon vouchers per placed candidate.

We are looking for an experienced Community Nurse in Leicester who is striving to take their nursing career to the next level. Is this you? If so, we have the perfect job for you!

Once you have worked your first 150 hours, we offer a £250 sign-up bonus!

Some of the amazing benefits you will receive if you choose Service Care:

• Full flexibility to choose your own shifts to ensure the work-life balance that best suits your needs!
• Varying community locations which will help to broaden your experience and vary your workday.
• For every mile driven, you will receive a generous fuel allowance.
• Competitive pay rates with the potential to earn up to £34 per hour.
• The opportunity to develop professionally through access to our comprehensive training to enhance your skills and advance your career.

What we would need in return:

• Must be a driver holding a full UK Driving License and access to a vehicle.
• Qualified Community Nurse with a valid NMC pin and an up-to-date statement of entry.
• You will need to be available to pick up ad hoc shifts at least weekly to fit the needs of our NHS partners.
• A minimum of 6 months prior experience as a Community Nurse would be required.

You wouldn't want to miss out on this new opportunity to join our fantastic Community team here in Leicester. What are you waiting for? Apply now!

You can contact us through the email and phone number below:

Email: Jordan.lloyd@servicecare.org.uk

Phone: 01772208961

Do you have fantastic people skills? Can you deliver a great customer experience in our customers time of need? If yes, we have the perfect job for you!

We have a unique and exciting opportunity to hire Claims Handlers to join our Hastings Direct Notification Team!

Location: Leicester Hybrid and Homeworking available

Previous claims experience is not required.

Working Hours/ Shift Patterns: You will work 37.5 hours a week, Monday to Friday (NO WEEKENDS!) You will work on a rotational shift pattern between 08:00 - 19:00.

Salary: £26,500



You'll be supported with your development along the way by the Notification team. You'll drive to help the team provide a memorable experience for our customers when they need us the most…when they first notify us of their claim



What are we looking for?

• People who have the same passion we do for delivering outstanding customer service.
  
• Strong decision making skills
  
• Ability to accurately capture data
  
• Outstanding communication
  
• Experience of holding difficult conversations and managing complaints

The Role:

• Be there for our customers when they need us the most- at the point of incident
  
• Make effective commercial decisions through all personal actions and treat every pound as your own
  
• Actively listen and be relentless in capturing detailed accounts relating to our customers
  
• Establish liability quickly, ensuring our customers are safe and supported at all times
  
• Help our customers reach the right outcome first time and every time
  
• Demonstrate care and empathy at all times and ensuring customers feel fully informed about the next steps of their claim Have difficult conversations about liability with our customers and preventing complaints at all times

What we offer:

Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Benefits you'll receive:

• Up to 5% annual discretionary Bonus
  
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
  
• A fantastic open plan modern office
  
• We promote a relaxed, friendly & diverse working environment
  
• 'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
  
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
  
• Pension match up to 10% of your salary
  
• Life insurance (4 x base salary)
  
• Discounted Hasting Direct products
  
• Discounts & cashback with well-known retailers
  
• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
  
• Refer a friend scheme - earn £500 for every friend you refer
  
• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

Our straightforward recruitment process:

Click apply now to fill out our short application form, most of which you can auto-fill using your CV

You will then receive a weblink via e-mail to our online assessment (normally received within six minutes) to our online assessment where you'll experience a realistic job preview that will show you exactly what it's like to be a part of #lifeatHD. In addition, through a number of tests, we'll assess to what extent your preferences, personality, and skills are a good fit for our contact centre

The whole application process is smart phone enabled, just make sure you are in a quiet place somewhere you can concentrate

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Location: Leicester

Salary: £23,500

Contract: Hybrid Working (1 day week in the office after training)

Hours: Monday to Friday 9am-5:30pm (No weekends)





Exciting Opportunity at Hastings Direct! Join our repair claims team in Leicester and be part of an exceptional, customer-centric role. We are dedicated to making our customers' claim repair journey as smooth as possible by proactively chasing updates from suppliers, updating, and setting expectations with our customers, to settle claims at the earliest opportunity.





No prior experience is necessary - if you have customer service experience, we provide all the training, tools, and support to kick-start your career in insurance and claims. Don't miss this chance to join a dynamic team and make a real difference for our customers!



At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that. Speaking to thousands of customers every day, giving them the high-quality service, they deserve, and ensuring we deliver the best insurance service. Join our Repair Customer claims team and you'll play a key role in our service providing a smooth claim journey and ensuring our customers get back on the road as soon as possible.



What we're looking for:

• Outstanding customer service skills, the ability to empathise, and to identify the best possible solutions to support our customers.
  
• Excellent active listening skills.
  
• Natural ability to lead conversations.
  
• Proactive in your approach to work.
  
• Organisational skills with the ability to prioritise workload.
  
• Excellent verbal and written communication skills.
  
• High attention to detail.
  
  
  
  
  
  What will you be doing?
  
  
  
• Ensuring a seamless repair journey for our customers by proactively coordinating updates and setting expectations.
  
• Validating claims and policies.
  
• Ensuring system information is up to date and accurate.
  
• Demonstrating effective planning and organisational skills.
  
• Making and taking calls from internal and external stakeholders.
  
• Working towards department and business targets.
  
• Referring any suspected fraud cases to our Specialist Unit.
  
• Payment processing.
  
  
  
  
  
  What we offer:
  
  
  
  Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training, and development you need as well as many benefits.
  
  
  
  
  
  Benefits:
  
  
  
• Competitive starting salary £23,500
  
• Up to 5% on target bonus with a maximum pot of up to 10% available, depending on personal and company performance
  
• Specialist training to help support and guide you through your career framework.
  
• 33 days holiday per year, including Bank Holiday
  
• Flexible pension plan with a company match of up to 10%
  
• Excellent Wellbeing programme
  
• High street discounts
  
• Flexible benefits (holiday buy/sell, Dental, Optician plans, Digital GP access and more)
  
• Discounted Hastings Direct products
  
• Plus, a lot more that we would love to bring to life with you
  
  
  
  
  
  -
  

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

A client within the Public Sector based in the East Midland is currently recruiting for an Estate Surveyor to join their valuation team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a local authority.

The Role

Key purpose of the role is to manage the Council's built estate, seeking to challenge and redefine the existing portfolio through the valuation, disposal, acquisition.

Key responsibilities will include but not be limited to:

• Inspecting and valuing property across a broad portfolio for letting, acquisition, disposal, property management and review purposes in line with RICS professional standards.
• Evaluating proposals for transactions or schemes for existing property or new acquisitions to redefine the portfolio.
• Managing internal customers and tenants, dealing with day to day tenant enquiries relating to liabilities under their legal agreements such as repairs, use, service charges and rent payments
• Assessing and negotiating a range of property transactions.

The Candidate

To be considered for this role you will be required to be educated to degree level or equivalent level of knowledge and/or experience.

The below skills would be beneficial for the role:

• A RICS qualification; preferably full membership of the Royal Institution of Chartered Surveyors (RICS) or equivalent.
• Understanding and knowledge of commercial estates management, providing professional advisory services around strategic property management across a varied commercial property portfolio.
• Knowledge of acquisitions and disposal including sale, CAT (Community Asset Transfer) transfer, auction and asset reprioritisation

The client is looking to move quickly with this role and as such are offering £40,221 - £43,421 per annum.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Leicester-Hybrid working

Full-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS!

Salary £23,500



At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve.





Your role:



You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role in this team will involve communicating with our customers through both verbal and written means, and discussing their options following a total loss of their vehicle. Our main objective is to get them back on the road as quickly as possible by negotiating the valuation of their vehicle, providing them with the right information, and ensuring their complete understanding so that they don't have to contact us again. It is crucial to speak confidently and provide accurate information right from the beginning to avoid any confusion and ensure a seamless customer journey.





Job Details

• Manage a portfolio of policyholder's total loss claims through to settlement.
• Make and receive calls from internal and external parties
• Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process
• Validate claims and policies
• Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
• Achieve departmental and business targets

Skills we would love you to have

• Outstanding customer service, with excellent verbal and written communicational skills
• Strong active listening skills
• Proactive in your approach to work
• Organisational skills with the ability to prioritise workload
• Natural ability to lead conversations and objection handle
• High attention to detail

What we offer



Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.







Reward



Salary - Attractive salary based on experience (pay reviews also completed each year)



Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.



Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.



Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.



Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.



Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.



There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Leicester-Hybrid working

Full-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS!

Salary £23,500



At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve.





Your role:



You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role in this team will involve communicating with our customers through both verbal and written means, and discussing their options following a total loss of their vehicle. Our main objective is to get them back on the road as quickly as possible by negotiating the valuation of their vehicle, providing them with the right information, and ensuring their complete understanding so that they don't have to contact us again. It is crucial to speak confidently and provide accurate information right from the beginning to avoid any confusion and ensure a seamless customer journey.





Job Details

• Manage a portfolio of policyholder's total loss claims through to settlement.
• Make and receive calls from internal and external parties
• Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process
• Validate claims and policies
• Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
• Achieve departmental and business targets

Skills we would love you to have

• Outstanding customer service, with excellent verbal and written communicational skills
• Strong active listening skills
• Proactive in your approach to work
• Organisational skills with the ability to prioritise workload
• Natural ability to lead conversations and objection handle
• High attention to detail

What we offer



Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.







Reward



Salary - Attractive salary based on experience (pay reviews also completed each year)



Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.



Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.



Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.



Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.



Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.



There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.