Total 370 customer service job vacancies in Stoke-on-Trent, Staffordshire, ST4 1RN

Job Title: Multi-Site Service Manager - Supported Living (Learning Disabilities)

Salary: £33,390

Full Time: 37.5 Hours per week - Hybrid role. At home and out on site.

Location: Stoke, Stafford and Telford.

Overview:

We are seeking a dedicated and experienced Service Manager for our Supported Living Service sites across the Stafford, Stoke and Telford area.

You will oversee the management of self-contained apartments for service users with Learning Disabilities.

This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centered Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organizational standards.

Qualifications and Experience:

- Must be a DRIVER

- Strong supervisory skills with the ability to support and develop a team

- Be qualified to a minimum standard of Level 3 in Health and Social Care

- Ideally you will have previous experience in a Supported Living or Residential service

- Experience working with adults with Learning Disabilities or Mental Health

- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

Job Title: SEND Key Worker
Location: Floor Floor 2, Tamworth Library, B79 7DW
Salary: £17.94ph Umbrella / £14.41 PAYE
Contract Type: Full-Time
Hours: 37 hours per week - Monday-Friday 9am-5pm

About Us:
Staffordshire County Council is dedicated to providing outstanding support for children and young people with special educational needs and disabilities (SEND). We are committed to ensuring that every child receives the tailored care and education they need to reach their full potential. We are currently seeking a passionate and motivated SEND Key Worker to join our team.

Role Overview:
As a SEND Key Worker, you will play a key role in supporting children and young people with SEND, ensuring their needs are met both in educational settings and in their personal development. You will work closely with families, schools, and other professionals to develop and implement strategies that enable each individual to thrive.

Key Responsibilities:

• Act as the primary point of contact for children and young people with SEND and their families.
• Develop personalized support plans in collaboration with families, educators, and other professionals.
• Advocate for children and young people to ensure they receive the appropriate support and resources.
• Work closely with schools and external agencies to coordinate services and interventions.
• Monitor the progress of individuals, adjusting plans and strategies as needed to achieve positive outcomes.
• Provide emotional and practical support to both the child and their family.
• Keep accurate records of interactions, assessments, and support provided, ensuring compliance with relevant guidelines and policies.

What We're Looking For:

• Experience working with children and young people with SEND in an educational, care, or social work setting.
• Knowledge of the SEND Code of Practice and the ability to apply it in practice.
• Strong communication and interpersonal skills, with the ability to build trusting relationships with children, families, and professionals.
• Ability to work effectively within a multi-disciplinary team.
• Organised and able to manage a varied workload while meeting deadlines.
• Empathy, patience, and a passion for supporting the well-being of children and young people.

Qualifications:

• Relevant qualification in education, social care, health, or a related field (e.g., SEND qualification, Level 3 Diploma in Supporting Teaching and Learning, etc.).
• Additional training in SEND, safeguarding, or relevant interventions is desirable.

Benefits:

• Competitive salary.
• Opportunities for professional development and training.
• Supportive work environment with a dedicated team.

How to Apply:
Please submit your CV and a cover letter explaining why you are the perfect fit for this role to macy.robinson@servicecare.org.uk.

Senior Residential Support Worker
Location: Harriseahead and Leek
Salary: £31,305.60 - £34,259.20 (Inc. sleep-ins)

Are you passionate about making a positive, lasting difference in children's lives? Do you have the skills to lead a team? Are you ready to step into a role with clear pathways into management? If your answer is "yes", then a Senior Residential Support Worker role with Compass Children's Homes is perfect for you!

At Compass, we are deeply committed to providing the highest quality care for children and young people. We are looking for dedicated individuals with a passion for supporting vulnerable children to join our outstanding teams.

• Competitive salary: £31,305.60 - £34,259.20 per annum (inclusive of sleep-ins at £50 per sleep-in).
• Clear career progression: We offer "Passport to Manage" training and support towards gaining your Level 5 qualification, helping you grow into a management role.
• Flexible work-life balance: Enjoy flexible working patterns that fit around your lifestyle.
• Referral bonuses: Earn up to £3,250 by recommending a foster carer or up to £1,000 for a full-time staff referral.
• Performance rewards: Receive £100 for achieving a 'Good' Ofsted outcome and £200 for achieving an 'Outstanding' outcome.
• Long service awards: Receive up to £600 for long service milestones (2, 5, and 10 years) and up to £500 for outstanding practice.
• Health and wellbeing support: Access our MediCash scheme, receive cashback for medical treatments, and enter the REACH Awards for a chance to win up to £150 in vouchers monthly.

As a Senior Residential Support Worker, you will:

• Make a meaningful difference in the lives of children and young people, using your life skills and experience to help them thrive.
• Provide guidance and support to residential workers, leading shifts and ensuring the highest standards of care and supervision.
• Oversee placement plans, ensure policies and procedures are followed, manage rotas, and support children's education.
• Build positive, trusting relationships with children and young people while ensuring their safety and welfare at all times.

• NVQ Level 3 Diploma in Children and Young People's Workforce (mandatory).
• At least 2 years of experience in residential childcare, working alongside young people.
• Leadership skills and a passion for supporting both staff and children.
• A valid driving licence and age 22 or older (as required by children's home regulations).
• Commitment to undergo a robust recruitment process, including enhanced DBS checks and adherence to a strict code of conduct.

If you're ready to embark on a rewarding career where you can truly impact children's lives, we'd love to hear from you. Apply now to become a Senior Residential Support Worker at Compass Children's Homes.

Compass is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that a diverse team strengthens our ability to provide exceptional care for our children and young people.

Apply today and be part of something extraordinary!

Senior Residential Support Worker
Location: Compass Children's Homes
Salary: £31,305.60 - £34,259.20 (Inc. sleep-ins)

Are you passionate about making a positive, lasting difference in children's lives? Do you have the skills to lead a team? Are you ready to step into a role with clear pathways into management? If your answer is "yes", then a Senior Residential Support Worker role with Compass Children's Homes is perfect for you!

At Compass, we are deeply committed to providing the highest quality care for children and young people. We are looking for dedicated individuals with a passion for supporting vulnerable children to join our outstanding teams.

• Competitive salary: £31,305.60 - £34,259.20 per annum (inclusive of sleep-ins at £50 per sleep-in).
• Clear career progression: We offer "Passport to Manage" training and support towards gaining your Level 5 qualification, helping you grow into a management role.
• Flexible work-life balance: Enjoy flexible working patterns that fit around your lifestyle.
• Referral bonuses: Earn up to £3,250 by recommending a foster carer or up to £1,000 for a full-time staff referral.
• Performance rewards: Receive £100 for achieving a 'Good' Ofsted outcome and £200 for achieving an 'Outstanding' outcome.
• Long service awards: Receive up to £600 for long service milestones (2, 5, and 10 years) and up to £500 for outstanding practice.
• Health and wellbeing support: Access our MediCash scheme, receive cashback for medical treatments, and enter the REACH Awards for a chance to win up to £150 in vouchers monthly.

As a Senior Residential Support Worker, you will:

• Make a meaningful difference in the lives of children and young people, using your life skills and experience to help them thrive.
• Provide guidance and support to residential workers, leading shifts and ensuring the highest standards of care and supervision.
• Oversee placement plans, ensure policies and procedures are followed, manage rotas, and support children's education.
• Build positive, trusting relationships with children and young people while ensuring their safety and welfare at all times.

• NVQ Level 3 Diploma in Children and Young People's Workforce (mandatory).
• At least 2 years of experience in residential childcare, working alongside young people.
• Leadership skills and a passion for supporting both staff and children.
• A valid driving licence and age 22 or older (as required by children's home regulations).
• Commitment to undergo a robust recruitment process, including enhanced DBS checks and adherence to a strict code of conduct.

If you're ready to embark on a rewarding career where you can truly impact children's lives, we'd love to hear from you. Apply now to become a Senior Residential Support Worker at Compass Children's Homes.

Compass is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that a diverse team strengthens our ability to provide exceptional care for our children and young people.

Apply today and be part of something extraordinary!

Our vision is A Southend Where All Children Achieve Success. By joining Southend City Council as a Social Worker you will be key in making our vision a reality for all children. You will be joining a service where we demonstrate with pride that:

• All paths lead back to the child
• We spend time getting to know each child and their story
• We do what we say we're going to do
• We work with the whole family
• No matter what, we aim to make things better

You will provide support to work to the highest standard using our model of practice, Restorative Practice, to deliver the vision. You will access a professional social work development offer, that has been designed with social workers, whatever stage you are at in your career. You will be given regular restorative supervision and separate supervision focussing on development and evidencing your SWE registration. We want everyone to take a lead in an area of interest for your team and you will explore this with your line manager.

Your new role

Southend City Council are looking to appoint a full-time permanent Qualified Social Worker for their Children Looked After Team (CLA).

Within this position, hybrid working opportunities are available. However, you are required to be onsite at the Civic Centre a minimum of 2 days a week.

*This position attracts the added incentive of a one-off payment of £7,500, after you have been employed in this post for 3 years and 1 day.

The CLA team work with children once care proceedings have concluded. There is some court work around revocation of care orders, contact disputes and making adoption orders., therefore some experience of court work would be preferable.

You will be required to provide an efficient and cost-effective service to children, young people and their families, ensuring that the needs of the children and their parents/carers are professionally assessed. Investigate, evaluate and analyse information on cases, demonstrating clarity of assessment, reliability of information, evidence conclusions and realistic action plans.

If you're interested in this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.

Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Your new role

Southend City Council are looking to appoint a full time, permanent experienced Adoption Team Manager.

You will be joining a service where we demonstrate with pride that:

• All paths lead back to the child.
• We spend time getting to know each child and their story.
• We do what we say we're going to do.
• We work with the whole family.
• No matter what, we aim to make things better.

The successful candidate will be providing support to work to the highest standard using our model of practice, Restorative Practice, to deliver the vision. You will access a professional social work development offer that has been designed by social workers, whatever stage you are at in your career. You will be given regular restorative supervision and separate supervision focusing on development and evidencing your SWE registration. We want everyone to take the lead in an area of interest for your team, and you will explore this with your line manager.

Within this position, hybrid working opportunities are available. However, you are required to be on site at the Civic Centre a minimum of 2 days a week.

*This position attracts the added incentive of a one-off payment of £7,500, after you have been employed in this post for 3 years and 1 day!

If you're interested in this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Southend-on-Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.

Working for Southend-on-Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work-life balance. As a Unitary Authority, we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Your new role

Southend Council have an exciting opportunity for a permanent full-time Social Worker to join the Ageing Well West Service.

Within this position, hybrid working opportunities are available. However, you are required to be on site at the Civic Centre a minimum of 2 days a week.

The Ageing Well Service provides assessment and review functions for older aged adults and older adults with mental ill health. This is an exciting opportunity for a dynamic Social Worker to work in Southend-on-Sea.

This post is crucial to the delivery of person-centred care assessments and supporting adults to remain as independent as possible. Working alongside health colleagues to prevent adults from being admitted to long term residential care and supporting interdependence with the community, you will support adults and their carers as a 'change agent' to build on their strengths, assets and abilities to self-manage.

What you'll need to succeed

To be successful in this position you must be able to work in the UK, have a recognised Social Work qualification and be registered with the Social Work England and have completed your ASYE.

You must have current experience of working in the Adult Social Care sector and have the ability to build excellent working relationships with other agencies/professionals at all levels. You will need to be able to scope out community assets to better inform those people we work with.

If you're interested in this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Our vision is A Southend Where All Children Achieve Success. By joining Southend City Council as a Social Worker, you will be key in making our vision a reality for all children. You will be joining a service where we demonstrate with pride that:

• All paths lead back to the child.
• We spend time getting to know each child and their story.
• We do what we say we're going to do.
• We work with the whole family.
• No matter what, we aim to make things better.

You will provide support to work to the highest standard using our model of practice, Restorative Practice, to deliver the vision. You will access a professional social work development offer that has been designed by social workers, whatever stage you are at in your career. You will be given regular restorative supervision and separate supervision focusing on development and evidencing your SWE registration. We want everyone to take the lead in an area of interest for your team, and you will explore this with your line manager.

Your new role

Southend City Council's Fostering Recruitment Team are looking to appoint a permanent, full-time, Social Worker to recruit, train, assess, supervise and support Foster Carers in their role of looking after children and young people.

Cases are capped at 6 Form F.

Ensuing the highest professional standards and a good overall knowledge of relevant children's and fostering legislation, regulations and practice methods. Providing a supportive and efficient service to children, young people, their families and fostering families, ensuring that the needs of children and their parents and carers are professionally assessed.

You will be investigating, evaluating and analysing information on cases, demonstrating clarity of assessment, reliability of information, evidence in conclusions and realistic action plans. As well as this, you will be required to develop practice which takes a holistic view of the individual, locating them in their immediate and extended social circles and having full regard to their overall development needs.

The position is hybrid working, and you will be expected to be on site a minimum of 2 days a week. There will be a face-to-face team meeting every other week on a Tuesday.

If you're interested in this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.

Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Your new role

Southend City Council are looking to appoint a full-time, permanent YOS Officer.

To ensure that the Council provides a first class professional service within the Youth Justice Service (YJS) by working for a needs-led service to children, young people and their families in order to prevent offending and re-offending.
You will be required to regularly write assessments and/or reports on young people and their families for court, panels and professional meetings.

The role requires excellent communication skills and the ability to engage young people and their families whilst they are on a court order. Ensure adherence to YJB policies and practices including performance indicators and national standards, ensuring timeliness of assessment and reviews. Adhere to corporate and departmental policies and practices including providing all data as and when required. You will manage highly complex cases that pose significant risk to others in the community. This could include young people involved in harmful sexual behaviour, gangs/County Lines [serious youth violence].

Within this position, hybrid working opportunities are available. However, you are required to be on site at the Civic Centre a minimum of 2 days a week.

What you'll need to succeed

To be successful in this position, you must be able to work in the UK.

You must have a relevant professional qualification to degree level (or equivalent) in Youth Justice, Youth & Community, Probation Service or Social Work and be currently working in the Youth Sector.

Extensive experience of undertaking assessments and writing reports.

Experience of assessing and managing the risk of harm to others and protecting the public, managing the safety and well-being of young people both in the community and custody. Have a good knowledge of how to manage the risks young people pose to re-offending with evidence of continuing professional development and extensive knowledge of methods of youth justice intervention, child protection and prevention.

If you're interested in this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.

Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Your new role

Southend Council have an exciting opportunity for a permanent 30hrs per week Social Worker position within the Ageing Well West Team (65+). The salary is pro rata'd to the 30hrs.

You must be able to work on Tuesday and Fridays.

Within this position, hybrid working opportunities are available. However, you are required to be on site at the Civic Centre a minimum of 2 days a week.

The locality teams provide assessment and review functions for all age adults and older adults with mental ill health.

This is an exciting opportunity for a dynamic Social Worker to work in Southend-on-Sea.

They are undergoing a large transformation programme across adult social care to develop person-centred pathways and practice which is enabling, supportive and developing communities to become more resilient. This post is crucial to the delivery of person-centred care assessments and supporting adults to remain as independent as possible.

Working alongside health colleagues to prevent adults from being admitted to long term residential care and supporting interdependence with the community, you will support adults and their carers as a 'change agent' to build on their strengths, assets and abilities to self-manage.

What you'll need to succeed

To be successful in this position you must be able to work in the UK, have a recognised Social Work qualification and be registered with the Social Work England and have completed your ASYE.

You must have current experience of working in the Adult Social Care sector and have the ability to build excellent working relationships with other agencies/professionals at all levels. You will need to be able to scope out community assets to better inform those people we work with.

If you're interested in this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Southend-on-Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the Southend 2050 ambition and make lives better for the people of Southend.

Working for Southend-on-Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work-life balance. As a Unitary Authority, we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Your new role

Southend Council is looking to appoint a permanent, full-time Senior Social Worker to join the Ageing Well West Team (65+).

Within this post, you will manage a caseload of complex and difficult cases involving assessment, planning, implementation and evaluation of appropriate action to ensure resources are utilised effectively to safeguard and promote the welfare of Service Users. Provide a high quality resource of professional social work knowledge and expertise to the team, including supervision, meetings, assisted fieldwork, case audits and reviews. Ensuring team members carry out their core tasks to a high standard and deputise in the absence of the Service Manager.

Hybrid working is available, but you are required to be on site a minimum of 3 days a week.

You also need to have use of a car to ensure that you are able to travel around the city with ease.

What you'll need to succeed

To be successful in this position you must be able to work in the UK, have a recognised Social Work qualification and be registered with the Social Work England and have completed your ASYE.

You must have post 3 years+ experience as a social worker within the adult community sector. You need to have the ability to build excellent working relationships with other agencies/professionals at all levels. You will need to be able to scope out community assets to better inform those people we work with.

If you're interested in this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Our vision is A Southend Where All Children Achieve Success. By joining Southend City Council as a Social Worker, you will be key in making our vision a reality for all children. You will be joining a service where we demonstrate with pride that:

• All paths lead back to the child.
• We spend time getting to know each child and their story.
• We do what we say we're going to do.
• We work with the whole family.
• No matter what, we aim to make things better.

You will provide support to work to the highest standard using our model of practice, Restorative Practice, to deliver the vision. You will access a professional social work development offer that has been designed by social workers, whatever stage you are at in your career. You will be given regular restorative supervision and separate supervision focussing on development and evidencing your SWE registration. We want everyone to take the lead in an area of interest for your team, and you will explore this with your line manager.

Your new role

Southend City Council's Fostering Recruitment & Assessment Team are looking to appoint a full-time, permanent Advanced Practitioner.

Within this position, you will provide an efficient, cost-effective assessment intervention and therapeutic service to young people and their families. Ensuring that the needs of the children and their parents/carers are professionally assessed. Managing cases of high sensitivity or complexity and providing a focus of specialist advice and professional consultation, to gather, investigate, evaluate and analyse all necessary information on assigned cases. Demonstrating clarity of assessments, reliability of information, evidenced conclusions and realistic action plans. You will need to develop a practice which takes a holistic view of the individual, locating them in both their immediate and extended social circles, and having a full regard to their education, social, recreational and health. Ensuring that all case management complies with the statutory requirements and the council's policies and procedures.

The position is hybrid working, and you will be expected to be on site a minimum of 2/3 days a week.

There will be a team meeting every other week and duty is to be undertaken in the office, approx 3 days a month.

If you're interested in this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964