Total 50 customer service job vacancies in ho chi minh

Standardization of process within ASEAN

• Standardize the order management process within ASEAN as much as possible
• Optimize the handover process with LSPs and incorporate that into tender process
• Standardize rate card structure among countries as much as possible

Tender project leader or support

• Responsible for tender MOP and network design and also rate structure and align with purchasing on the tender process 
• Lead tender project for countries where we have both plants and CSOs
• For countries where we do not have plants, support the MOP, network design and rate structure in the tender

Network design and optimization

• Collect historical shipment data from all plants and legal entities in ASEAN, clarify the data and do proper data processing to make it usable for network design purposes
• Work with transport manager in every country or plant to clarify the volume forecast, and work with purchasing to incorporate that into cross border trucking or domestic transport tender
• Propose optimized routing or transport mode based on historical volume and customer requirement clarification, for example, sea to cross border trucing, trucking LTL to parcel service, LTL to FTL or milk run, as well as rate structure for tender
• Convince stakeholders in the region and get their consensus in the proposal by showing cost saving, CO2 reduction, or lead time reduction, etc..

LSP management

• Develop LSP strategy by working closely with purchasing and transport managers in the plants or countries
• Develop tools and rules for LSP audit and LSP development in the region

Data management

• Find a way to collect as accurate and detailed data from internal stakeholders that are need for network design purposes
• Build up some master data for the region, for example, incoterms, supplier list, customer list, product characteristics, etc., as a database to support any network design analysis

Consultancy

• Contact point for any inquiries from internal customers in the region on new route or new transport mode
• Able to propose alternative network/routing depending on the resource availability in the market and incorporate into regional network design roadmap
• Continuously updating the shipment data for the region in a digitized manner

Support TMS implementation in the region

• Support as process expert for the region
• Responsible for the planning module by setting up the rules in TMS to make sure system can always propose optimal transport mode or truck size

Representative of ASEAN region in global team

• Implement guidelines from central network design team and central LSP management team in the region
• Roll out good practice from ASEAN to other regions, and vice versa

KPI for the job: standardization level among countries, LSP performance, cost saving for Bosch, CO2 reduction, customer satisfaction, data completeness and accuracy, etc..

Handle Customer Service Activities

• Planning and contacting customer for daily service schedule:
• Manage service plan and documentation support:

• Checking planning activities weekly to ensure the manpower, time effectiveness, travelling including minimum overtime before service schedule is confirmed.
• Sending visit notifications to customers on a monthly basic and when required.
• Register service team information with site management unit before visits.
• Calling and confirming with customers for routine visits at least 12 hours before actual visits
• Discussion frequently with Supervisor/ Technicians of new schedule/ schedule changed versus initial arrangement as per Sale Dept/customer’s request.
• Field attachment with service technician to deep dive customers understanding as well as travelling….
• Ensure SOS completion comparing with service schedule and on time.
• Tracking all Visit Note/ Visit Rejection and escalate service issues to related function and follow up.
• Printing and passing service dockets completed in monthly basis to Finance (Collection team) team in timely basis as required.
• Report and highlight to management team any unreasonable issues related to service schedule and actual service perform.

Other requested tasks

• Handling seasonal projects, which is launched internally and effecting to Operations department.
• Build up and develop the company’s culture with professional image.
• Other related tasks are required

Ứng viên ứng tuyển qua Facebook, vui lòng gửi CV/Sơ Yếu Lý Lịch qua email: 73BD34A843@jobs.workablemail.com

• Graduated from College/University with major in Business Administration, Customer Service, Technical fields with the same level in foreign companies.

• Have at least 02-year experience in the field of sales administrator and/or customer service.
• Good working behavior
• Able to work independently and hard working in a multitask function
• Able to solve problems well
• Have responsibility and ability of management on small team
• Skill of communication in English
• Having knowledge on accounting is preferable
• Good health & willing to visit outside

• 13th month salary, KPI incentives (monthly, quarterly, yearly), rewards on Tet/ Holidays/birthday...
• Healthcare insurance, accident 24/24 insurance, full compulsory insurance
• Global working environment
• Career path development

This position will be responsible for maintaining/enhancing customer relationships with an aim to improve client satisfaction, via increasing client ROI & driving the adoption of new capabilities. This role will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendation, based on a deep understanding of client business and expertise across NielsenIQ solutions.

Client Engagement Model

• Leads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with clear execution timeline and SMART objectives
• Leads QBO and Client review process, focusing on service quality and ROI elements to refine the JBP and alignment with clients on a regular basis.
• Responsible for regularly updating client health internal tracker, ability to anticipate issues before they occur, bringing all CS functions and key partners together to act on/resolve issues.
• Accountable for Net Promoter Score (Client satisfaction survey) process & result, ensuring service quality meets client expectation, timely addressing client escalations.

Client Servicing and Value Creation

•  Responsible for collecting Voice of Client on their experience & servicing quality, sending to country/cub-region Managing Director to feed into product or strategy team
• Accountable for managing client relationship, consulting Analytic Insight and Customer Service team throughout process on analytics, client experience, or service model
• Leads client relationship management throughout issue escalation in collaboration with internal stakeholders to ensure quality response to client

Discovering and Proposing

• Work with Commercial team to include Service Model elements in contract renewal with clients from the planning stage
• Responsible for identifying opportunities through day to day engagement and handling off to Commercial teams for further stages.

About Dialectica
Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.
Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.
Dialectica has been recognized as one of Europe's fastest-growing companies by the Financial Times for 4 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.
We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making.
With a global presence spanning 5 offices across 3 continents and a highly-trained team of over 1,000 employees, we are always looking for individuals who share our belief that our work transcends individual and organizational benefits, contributing significantly to the collective advancement of society. Our values serve as a mirror reflecting our culture and beliefs, defining not only who we are but also shaping how we work and what we stand for.
These values include:

• Respect
• Teamwork
• Ownership
• Growth Mindset

About The Role

As a Manager in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them and lead a team of Associates. 

Working location: D1, Ho Chi Minh City

Working time: 01:00 PM – 10:00 PM (Including 1 hour break)

About The Client Service Team

The Client Service Team is the revenue epicenter of our business. A career in the Client Service Team at Dialectica is more than just a job; it’s an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to becoming a Manager in 1.5 years and a Vice President in 5 years

Your key responsibilities shall include

• To build an Associate’s core research skills through commercial acumen, sales, and time management while reinforcing custom recruitment
• To provide a project management upskilling opportunity for custom recruitment research capable Associates
• To provide a mentoring upskilling opportunity for Associates capable of custom recruitment research and project management in order to develop multi-disciplinary Associates and prepare them for promotion.
• Reviewing client project briefs to understand their knowledge gaps and conduct high level industry and company research to identify the most relevant experts. 
• Reach out to experts on a regular basis to screen and validate their knowledge and relevance on specific projects
• Think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients’ questions. 
• Ensure our clients’ best interests throughout our collaboration, while safeguarding their data and information

• 2+ years of experience in information service industry, with at least 1 year of experience in managerial roles.
• Skilled in sales, time management & prioritization, negotiation, and professional communication skills. 
• A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value.
• Fluent English is a must; Fluency in another language such as Japanese, Korean, Cantonese, Mandarin, Thai, Bahasa, Filipino is a huge plus.

• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
• Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs
• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement
• Competitive compensation schemes including a monthly performance bonus
• Private medical insurance and competitive savings plan
• Sponsored health and wellbeing and team bonding activities
• The opportunity to work and live in Athens or Vancouver through our exchange program
• Work in a collaborative, and diverse hub in the heart of Ho Chi Minh City
• We will support the expatriation on case-by-case basis.

Handle Customer Service Activities

• Planning and contacting customer for daily service schedule:
• Manage service plan and documentation support:

• Checking planning activities weekly to ensure the manpower, time effectiveness, travelling including minimum overtime before service schedule is confirmed.
• Sending visit notifications to customers on a monthly basic and when required.
• Register service team information with site management unit before visits.
• Calling and confirming with customers for routine visits at least 12 hours before actual visits
• Discussion frequently with Supervisor/ Technicians of new schedule/ schedule changed versus initial arrangement as per Sale Dept/customer’s request.
• Field attachment with service technician to deep dive customers understanding as well as travelling….
• Ensure SOS completion comparing with service schedule and on time.
• Tracking all Visit Note/ Visit Rejection and escalate service issues to related function and follow up.
• Printing and passing service dockets completed in monthly basis to Finance (Collection team) team in timely basis as required.
• Report and highlight to management team any unreasonable issues related to service schedule and actual service perform.

Other requested tasks

• Handling seasonal projects, which is launched internally and effecting to Operations department.
• Build up and develop the company’s culture with professional image.
• Other related tasks are required

• Graduated from College/University with major in Business Administration, Customer Service, Technical fields with the same level in foreign companies.

• Have at least 02-year experience in the field of sales administrator and/or customer service.
• Good working behavior
• Able to work independently and hard working in a multitask function
• Able to solve problems well
• Have responsibility and ability of management on small team
• Skill of communication in English
• Having knowledge on accounting is preferable
• Good health & willing to visit outside

This role will lead a small delivery team to ensure prompt delivery of service to the responsible clients and make sure the quality of the data insight that we deliver to clients, by proposing optimal analytical solutions with actionable business insight, based on a deep understanding of client needs and robust analytical expertise across various NielsenIQ solutions.

RESPONSIBILITIES 

Client Servicing

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with client’s senior management 
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market
• Address client business needs, diagnosing business issues and agreeing solutions that fully supporting clients’ objectives in order to deliver high growth for  NielsenIQ business while meeting the company's quality standards
• Liaise with other client service associates from Retail Measurement Service (RMS), Consumer Panel Service (CPS) and RV (Retailer Vertical)  team as well as other internal stakeholders to ensure alignment on strategies and message for each client
• Ensure all client projects deliver high value to clients with a demonstrated return on investment
• Build and maintain ongoing relationships with the identified key persons within the client organization
• Assist in ensuring adherence to the approved company policies on business conduct/ethics when servicing clients

People Management

• Establish high standards of performance and hold associates firmly accountable for meeting with those standards
• Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards
• Act as coach, guide and mentor to employees and prepare succession plan for the team 
• Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage 
• Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
• Address professional development goals and needs of direct reports
• Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedures
• Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
• Establish a strong team environment focused on exceeding internal and external client requirements
• Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback

Business Development

• Support Sales Team to develop plans to grow our business in existing NielsenIQ clients including but not limited to RFP process, collaboration with internal stakeholders, and sales pitch
• Contribute to new business initiatives and participate in the development and deployment of the initiatives 
• Provide continuous feedback on competitive activities within assigned clients

Organizational Management and Development

• Ensure alignment of the delivery team that will enable the business unit to achieve the overall business objectives
• Work across functional business units to support organizational initiatives and business needs
• Promote inter-departmental and inter-divisional communications and teamwork
• Recommend improvements in work processes within area of responsibility 
• Responsible for internal projects assigned by the company

Admin-related task:
Be trained and introduced to Admin tasks and operations in the beginning such as: 
- Creating draft PI invoices (Pro Forma Invoices) on the BOSS system
- Creating PR/POs on the GE system as required
- Sending invoices and report papers to customers
- Completing documents and related work to support CS team 
- Check FedEx, DHL, Viettel Cost for team 
- For other assignments upon getting a request    

CS-related task: 
- Receive and divide samples at the sample receiving area (according to CS team shifts)
- Receive samples and clarify information related to sales, customers, and internal departments and create orders on the system
- Send expense confirmations (SO), draft invoices (PI), and reports (Report) to customers according to company and department procedures and regulations.
- Discuss and answer customers' questions about information related to test orders: invoices, costs, test requests, test results, ....
- Receive and resolve complaints or claims, if any, from customers in a thorough and effective manner
- Clear debt and track payments for orders with postpaid debt
- Coordinate with relevant teams such as Sales/ Report/ TA/ Lab to improve processes as well as complete orders for customers in the most optimal way.
- Others assignments upon getting a request    

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

We’re currently looking for a high caliber professional to join our team as Transition Service Agreement (TSA) Admin based in Ho Chi Minh City Vietnam.

In this role, you’re expected to:   

• The role will be in the Transition Service Agreement (TSA) functional group supporting the consumer banking divestiture.

• The TSA Admin is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.

• Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of information.

• Typically deals with variable issues with potentially broader business impact.

• Provide administrative support focusing on PMO activities including but not limited to project coordination, billing processing, entitlement tracking and third-party management

• Be accountable for identifying and resolving routine problems, completing assigned tasks within constraints of scope, time, budget, and quality with minimal supervision

• Support TSA Manager with project deliverables progress tracking, schedule monitoring, risk, and issue recognitions to ensure workflow are properly and timely managed

• Maintain governance committee decks, management reports, minutes of meetings and project artifacts by securing that all necessary materials are current and organized appropriately

• Perform Risk and Control related duties and ad-hoc assignments as specified by TSA Manager

• Develop positive and productive working relationships with other employees and departments, regional and global teams

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years of related business experience

• Any project management experience/exposure would be a plus.

• Ability to communicate across different audiences.

• Strong organizational skills, able to work under pressure and prioritize to deadlines.

• Demonstrated problem-solving and decision-making skills.

• Consistently demonstrates clear and concise written and verbal communication skills.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

As a Senior Executive in the Above Market Customer Success Team, you will be supporting the Above Market Customer Success Consulting Lead and Analytic & Insights Lead to work with cross-functional/countries team service the regional headquarters of NIQ global clients

• Customers obsessed
  • Customer focus with a consistent approach and enhance customer satisfaction.
  • Create and grow engagement/relationships across multiple functions within the client’s regional organization. 
  • Show interest in the customer and their business/industry
• Effective Communicator
  • Able to deliver clear, complete, and correct information appropriately (even while checking for understanding)
  • Facilitating daily two-way communication with clients as well as internal stakeholders.
• Be the channel for Voice of Client
  • Be the channel for clients to share their voices and work with Consulting Lead/Analytics Lead in identifying opportunities for improvement.
  • Support the drive of NPS participation rate & positive score, and be part of the execution of NPS action plans.
• Results & Outcome Focus
  • Drive client satisfaction by providing errorless reports, developing insights based on analysis of various data-sets, and crafting actionable recommendations that lead to opportunities & outcomes, including generating sales leads for NIQ across solution/products
  • Deliver against the joint business plan designed in alignment with the client to answer the client’s business priorities.
  • Contribute to QBO.
  • Support the Consulting Lead in the Governance Process & Discussion, as well as escalation management.

As a Senior Executive in the Above Market Customer Success Team, you will be supporting the Above Market Customer Success Consulting Lead and Analytic & Insights Lead to work with cross-functional/countries team service the regional headquarters of NIQ global clients

• Customers obsessed
  • Customer focus with a consistent approach and enhance customer satisfaction.
  • Create and grow engagement/relationships across multiple functions within the client’s regional organization. 
  • Show interest in the customer and their business/industry
• Effective Communicator
  • Able to deliver clear, complete, and correct information appropriately (even while checking for understanding)
  • Facilitating daily two-way communication with clients as well as internal stakeholders.
• Be the channel for Voice of Client
  • Be the channel for clients to share their voices and work with Consulting Lead/Analytics Lead in identifying opportunities for improvement.
  • Support the drive of NPS participation rate & positive score, and be part of the execution of NPS action plans.
• Results & Outcome Focus
  • Drive client satisfaction by providing errorless reports, developing insights based on analysis of various data-sets, and crafting actionable recommendations that lead to opportunities & outcomes, including generating sales leads for NIQ across solution/products
  • Deliver against the joint business plan designed in alignment with the client to answer the client’s business priorities.
  • Contribute to QBO.
  • Support the Consulting Lead in the Governance Process & Discussion, as well as escalation management.

Hãy tưởng tượng & bước vào một thế giới mới:

• Hãy tưởng tượng bạn đang là hướng dẫn viên giúp khách hàng khám phá khu vui chơi giải trí Vinpearl, đó là một hệ sinh thái đa dạng phục vụ cho rất nhiều khách hàng tham gia: người lớn, trẻ em, các bạn trẻ mới lớn, các em nhỏ.. đó là một thế giới giải trí tuyệt vời với nhiều không gian khám phá.

• Mỗi người đến với khu giải trí này với mỗi nhu cầu khác nhau, sở thích khác nhau. Và Vinpearl là nơi có thể đáp ứng tất cả mọi nhu cầu của mọi người: Khu tắm biển, công viên nước, chơi trượt nước cảm giác mạnh, dòng sông lười nằm thảnh thơi, khu tàu lượn, khu khám phá cây cỏ chim thú, khu ăn uống, khu nghỉ dưỡng...

Lark cũng tương tự như khu giải trí Vinpearl, Lark là một thế giới đầy khám phá tuyệt vời cho doanh nghiệp, giúp doanh nghiệp chuyển hóa đáp ứng cho mọi ngành nghề, lĩnh vực, quy mô.

• Nhiệm vụ của bạn cũng giống như người hướng dẫn viên, bạn phải thấu cảm được từng doanh nghiệp đến với Lark để cá nhân hóa cho khách hàng của bạn bản đồ phù hợp để khám phá thế giới đó, bạn không chỉ đưa ra bản đồ cá nhân hóa, bạn phải phối hợp với các nguồn lực khác để đảm bảo rằng khách hàng của bạn hạnh phúc, thành công và có những cột mốc quan trọng trong chuỗi hành trình ứng dụng Lark.

Tư duy scale có thể dắt đoàn đi, tư duy không giới hạn, cần có sự sáng tạo

• Một người cũng dắt đi chơi được
• Dắt 10,20, 100 cũng được
• Dắt 1,000 cũng được
• Dắt 10,000 cũng được.
• .. vậy bạn dắt đi như thế nào?

Linh hoạt địa điểm làm việc:

• Transform Group có 2 nơi làm việc, Sài Gòn & Hà Nội.
• Bạn có nhiều cơ hội làm việc ở không gian chill, đào tạo, hỗ trợ khách hàng.

Nguyên tắc:

• Tuyệt đối cấm solo, đây không phải là sân chơi cho cá nhân.
• Bạn cần phải kỷ luật, tự ý thức quản lý cá nhân.
• Sự ám ảnh luôn phát triển bản thân.
• Sự hợp tác khi làm việc cộng tác nhiều cả nội bộ, khách hàng, đối tác.
• Tôn trọng sự bảo mật thông tin ở tính tuyệt đối, bảo mật cho công ty, cho khách hàng, cho đối tác.
• Và không bị cám dỗ bởi nhiều cơ hội, vì bạn đã có cơ hội tuyệt vời là mang lại sự thành công cho hàng trăm, hàng ngàn khách hàng thành công thay vì những bạc lẻ thu nhập kiếm thêm!

Hãy đọc khám phá các bài chia sẻ từ Anh Tuấn - Founder Transform Group

• Tạo ra giá trị trong một thế giới đầy biến động
• Vì sao mình lại nhiệt tình với Lark như vậy?

Học vấn:

• Bạn đang là sinh viên nhưng máu lửa, bạn mới ra trường không có kinh nghiệm cũng chẳng sao, nhưng bạn phải là người khát khao mang lại giá trị, và bạn đã từng làm điều đó ở trường, giúp đỡ người khác, tham gia các hoạt động xã hội.. thái độ quan trọng hơn trình độ.

Kinh nghiệm làm việc:

• Kinh nghiệm chẳng quan trọng và kinh nghiệm nhiều năm đi nữa nhưng bị ù lì, không tự nhận thấy mình phát triển thì kinh nghiệm đó cũng chỉ là không cập nhật, không có giá trị.
• Cho nên kinh nghiệm không quan trọng!

Tiếng Anh/ Ngoại ngữ:

• Giỏi ngoại ngữ là một lợi thế, nó cũng không quan trọng.
• Thông qua AI, sự thấu cảm sâu sắc thì AI nó sẽ giúp bạn phá vỡ mọi rào cản ngôn ngữ
• Nhưng tiếng Anh giao tiếp tốt cũng rất quan trọng, còn nếu bạn không tự tin thì hãy bù đắp lại bằng các kỹ năng khác.

Xinh đẹp là một lợi thế:

• Nói vậy thôi, chứ năng lực, thái độ quan trọng hơn.

Chân dugn & tính cách:

1. Có khả năng coach hỗ trợ người khác, rất quan trọng để tư vấn, hỗ trợ và tận tâm giúp khách hàng, đồng đội làm được công việc đó, thấu cảm được khách hàng.
2. Có sự tò mò ham học hỏi, thái độ hơn trình độ, luôn sẵn sàng xông pha tìm hiểu và ứng dụng cái mới (vs với kiểu biết nông cạn mà tỏ vẻ biết rồi lười nhát làm be bét), học hỏi mọi lúc mọi nơi, học hỏi điên cuồng.
3. Thông minh, tất nhiên là cần vì làm việc based công nghệ cần có tư duy để nhanh hiểu vấn đề và hiểu khách hàng. Không thông minh thì cần cù, ngoan, cố gắng sẽ bù thông minh.
4. Có đạo đức nghề nghiệp ăn cây nào rào cây đó, không có đứng hai ba chân, tận tâm hết mình nơi làm việc, không đanh đá chửi mắng sếp đồng nghiệp, khách hàng. Đi làm thì all-in 1 chỗ chứ đừng có chân trong chân ngoài rồi hai chân chàng hảng.
5. Có sự thành công trước đó, phương tây họ thực tế lắm, cho dù là sinh viên mới ra trường bạn cũng phải có thành công trong quãng đời sinh viên là gì, và việc tham gia vào bạn xác định được objective và thành tựu bạn cần phải đạt được khi bước ra là gì.
6. Không đanh đá với khách hàng, đồng nghiệp, luôn tận tâm, tận lực, dốc hết sức giúp đỡ, hỗ trợ khách hàng, đối tác, đồng nghiệp

• Hãy cho đi, mang giá trị thì quyền lợi sẽ bất ngờ.

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

This position will be responsible for maintaining/enhancing customer relationships with an aim to improve client satisfaction, via increasing client ROI & driving the adoption of new capabilities. This role will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendation, based on a deep understanding of client business and expertise across NielsenIQ solutions.

Client Engagement Model

• Leads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with clear execution timeline and SMART objectives
• Leads QBO and Client review process, focusing on service quality and ROI elements to refine the JBP and alignment with clients on a regular basis.
• Responsible for regularly updating client health internal tracker, ability to anticipate issues before they occur, bringing all CS functions and key partners together to act on/resolve issues.
• Accountable for Net Promoter Score (Client satisfaction survey) process & result, ensuring service quality meets client expectation, timely addressing client escalations.
   

Client Servicing and Value Creation

•  Responsible for collecting Voice of Client on their experience & servicing quality, sending to country/cub-region Managing Director to feed into product or strategy team
• Accountable for managing client relationship, consulting Analytic Insight and Customer Service team throughout process on analytics, client experience, or service model
• Leads client relationship management throughout issue escalation in collaboration with internal stakeholders to ensure quality response to client

Discovering and Proposing

• Work with Commercial team to include Service Model elements in contract renewal with clients from the planning stage
• Responsible for identifying opportunities through day to day engagement and handling off to Commercial teams for further stages.

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.

Responsibilities

• Develop and deliver scale programs to drive product adoption and customer engagement through webinars, digital content, and targeted engagement approaches (e.g., webinars, office hours, etc.)
• Analyze product usage data and account health to determine prioritization of customer outreach and activities
• Build engagement playbooks and reach out to customers with a relentless focus on quick solutions and positive outcomes
• Work with the Digital CS Program Manager on creating and executing upon scalable save plays for at-risk customers
• Capture customer insights (e.g., common reasons for stalled adoption, contraction and churn) in the long-tail segment through data analysis and customer engagement

• Good verbal, written, organizational, presentation, and communications skills
• Strong data analysis and creative problem-solving ability
• Solution-centric mindset
• At least 1 year of prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
• Good to have: Basic knowledge and understanding of software testing

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Attractive compensation package
• Generous time-off
• Flexible work arrangements
• Vibrant international working environment
• Premium healthcare coverage: For both you and your loved ones;
• Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.