Total 1,326 customer service job vacancies in london n4 3el

Job Title: Strategic Recruitment Manager
Location: Slough
Salary:£340.94 Per Day PAYE
Contract:3 months temporary ongoing
Hours: Full time 9-5:30 p.m
About the Role

Are you passionate about finding and nurturing the right talent to drive organisational success? We are looking for a Strategic Recruitment Manager to lead and shape recruitment strategies at all levels, from entry roles to executive leadership. This role oversees both permanent and temporary hiring, as well as entry-to-work programmes, ensuring efficient and impactful resourcing across the organisation.
Key Responsibilities

• Design and deliver a strategic recruitment service to meet current and future skill needs.
• Establish recruitment standards, frameworks, and tools, including competencies and question banks, that align with organisational goals.
• Develop and implement inclusive recruitment training programmes.
• Drive recruitment strategies in collaboration with internal and external stakeholders to ensure a strong talent pipeline aligned with workforce plans.
• Lead initiatives to enhance diversity and inclusion in recruitment processes.
• Utilise data insights to continually refine recruitment practices and improve performance and outcomes, working closely with data analysts to shape strategies.
• Anticipate and address skill shortages by leading proactive market engagement and shaping talent attraction strategies to ensure a high-quality candidate experience from brand awareness to onboarding.
• Oversee senior leadership recruitment, ensuring a smooth, high-quality process for leadership hires.
• Manage supplier contracts for recruitment services, ensuring compliance with standards and driving continuous improvement in resourcing practices.
• Lead a high-performing recruitment team, fostering a culture that supports strategic decision-making and meets the organisation's resourcing needs.

About You

• Education & Qualifications: Bachelor's degree (RQF Level 6) with a CIPD qualification or equivalent.
• Professional Expertise: Extensive experience managing large-scale recruitment services, with strong knowledge of employment law in resourcing.
• Leadership: Proven ability to lead teams in a customer-focused, fast-paced environment.
• Strategic Vision: Skilled in process improvement, change management, and programme management, with the ability to interpret data and shape recruitment strategies.
• Interpersonal Skills: Excellent communication and relationship-building skills with a talent for influencing stakeholders.
• Technical Knowledge: Expert in recruitment methodologies, talent attraction, and current recruitment technologies.

What We Offer

• An opportunity to lead and influence recruitment strategy on an organisational level.
• A collaborative environment, with close partnerships across multiple teams.
• A role with direct impact on long-term resourcing and organisational goals.

Would you like the opportunity to shape and develop Adult Social Care in Richmond and Wandsworth Better Partnership Services?

Are you keen to join an organisation committed to outstanding practice?

If yes, we have the perfect role for you!

Richmond and Wandsworth Adult Social Services are looking for an experienced qualified Social Worker within the Wandsworth side of the Preparing for Adulthood Service.This service consists of Social Workers and Social Care Assessors who are co-located with Children’s Services to ensure a smooth transition between the two.The service’s focus is to provide a holistic, personalised, strength-based service to residents between the ages of 18 to 25 who have physical, sensory, learning and mental health disabilities.

We value work life balance offering manageable caseloads and flexible working. The office is based conveniently 12 minutes from Wandsworth Town Train Station in the centre of Wandsworth.

About the role

As a qualified Social Worker you will be required to:

• undertake assessments of individual and carers needs and risks to encourage independence, provide support and prevent harm.
• work in partnership with service users and carers using a person-centred approach, with the aim of maximising independence, wellbeing and choice.
• apply social work principles and values to guide professional practice and respect diversity.
• work closely with Childrens Services to ensure there is no gap in provision for young people on turning 18.

Candidates must have post qualification experience along with a good knowledge of relevant legislation and local authority responsibilities in the safeguarding of vulnerable adults. You must have good communication, decision-making and time management skills.

Safeguarding adults is a priority to Richmond and Wandsworth Social Services and you will receive specialist training and close supervision from a member of the management team to develop this area of your practice.

For an informal discussion please contact Eric RichardsonEric.Richardson@richmondandwandsworth.gov.ukor 020 8871 5844.

Essential Qualifications, Skills and Experience

A relevant professional qualification in social work and current registration with Social Work England.

Evidence of successfully passing the ASYE programme or be able to demonstrate capabilities and knowledge at that level.Newly qualified Social Workers who meet the eligibility criteria must be willing to undertake the ASYE programme.

Closing Date:Sunday 3rd November 24

Shortlisting Date:W/C Monday 4th November 24

Interview Date:W/C Monday 11th November 24

Richmond and Wandsworth Better Partnership Services are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.This campaign has been anonymised.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range ofbenefitsdesigned to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Job Titles: Customer Success Manager
Salary: £40-45k + bonus + options
Location: Fulham, London (hybrid, 3 days in office)

About us:
Adzuna is an established and profitable job search engine that lists every job, everywhere. Launched in 2011, we help over 10 million visitors a month in 19 markets find better, more fulfilling jobs. Governments and the world’s largest companies trust us for our unique global audience and job market intelligence, and we walk the walk on things like Salary Transparency and Gender Pay.

The role:
We're seeking an experienced Customer Success Manager to help develop and grow our largest and most strategic UK clients. This is an incredible opportunity to take our core UK job board business to the next level, making a difference by providing great account management and growing the revenue from this vital client base.
You’ll be joining a growing team of 4 working alongside marketing, delivery and our International teams. The role reports to the Head of Sales in the UK. The sales team will benefit from your experience to date but even more important is the passion you bring to work every day. You will strive for excellence, try new things, inspire and engage those around you and feel ownership of overall company success as well as pride in doing your bit.

What’s in it for you?

Adzuna is a growing and profitable scale-up, championing real change in the job market globally - using the power of tech and AI to match people to better, more fulfilling jobs. We’re at a really pivotal time in our journey and it’s an exciting moment to join.
Like everyone here, you will act like an owner, be a team player and make a difference. It’s an opportunity to work with a smart team led by experienced management and dedicated and passionate Founders. You have the chance to own your and the company’s growth in terms of:
-Managing our largest UK clients and delighting them
-Building effective working relationships with the current client base and enabling a smooth transition from new business to an account managed service
-Working to understand the client’s motivations for success and work these to ensure delivery of these needs
-Using your analytical skills to track progress on recruitment campaigns, identifying and foreseeing issues, and proactively resolving them
-Acquiring new clients within target segments
-Owning targets on developing accounts and their growth within the business
We want to realise the next level of success and you will utilise your own skills and experience to meet our goals.
It’s not an easy feat, but our aim is to create a business of which we are all proud and an environment where you will love to be, where you can be yourself to do what you do best.

Key Requirements

We don’t like to put people in boxes, but you’re likely to be able to demonstrate experience of, or aptitude for much of the below:
-Excellent internal and external rapport builder/ people skills, establishing strong relationships
-A passion for great customer service, you enjoy building long-term relationships with prospects and existing customers
-Continuous improvement mentality
-Great work ethic, drive and passion, organisational skills
-Strong numerical and technical skills, able to analyse and optimise campaigns.
-Fluency in English and strong communication skills, both verbal and written
It’s a bonus if you have:
-Experience in online marketplaces and digital advertising models

For more information on Adzuna and the benefits we offer, please see the full job description on our careers page: https://www.adzuna.co.uk/jobs/careers
Proud member of the Disability Confident Employer Scheme.

Proud member of the Disability Confident employer scheme

Your new company
A fantastic new opportunity is available working for an online retail business between Hammersmith and Chelsea for a Customer Care Advisor to join their fun and likely team. The business are well-established brand, part of a wider group with a number of reputable businesses under their umbrella.This is a permanent role based in beautiful open-plan offices that really show off their exciting, high-end retail products and will be looking to start ASAP.


Your new roleYour new role will be to work as a Customer Care Advisor within an office environment on phone and email channels, using systems such as CRM, Freshdesk, you will dealing with product orders, logistical issues and support with working closely with their delivery partner. You will work to KPIs and SLAs, focussing on a high quality service and presenting the business in a professional manner.


What you'll need to succeedIn order to be considered, you will have ideally worked Customer Service within either an office, call centre or luxury retail environment where you will have experience dealing with customers preferable over phone or email but in person will be considered too. You will be within easy reach of the Hammersmith/Chelsea area and be able to commute in under an hour and be able to start on either the 22nd of October or 1st of November



What you'll get in returnIn return you will be offered a permanent contract paying £24,000 per year, with 28 days holiday, staff discounts and sales where you will be invited to events showcasing new products or collaborations. You will also be offered a range of discounts from other brands that are part of the group. The role is 40 hours per week with standard hours of 9-5.30pm Monday to Friday, there will be some weekends required with this role (which can be done from home) and occasional bank holidays which can also be worked from home.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service officer - Revenues & Benefits needed in Ilford

The rate is £13.03ph PAYE

This is a temporary role

The reference number is: OR2006

The successful candidate will be a telephony agent trained on Mitel and will deal with Council Tax calls. Training on CT systems will be provided as will Mitel training if necessary.

We are looking for customer service experience and able to learn quickly on the job, particularly keen to get officers who can deal with Council Tax calls. Essentially they will be in the call centre taking residents’ calls about Council Tax.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Supply Assurance Manager

Location: London

Contract: Temporary (2 month initial)

Rate: £32 Per Hour Umbrella (PAYE Inc. £28.69, PAYE Exc. £25.60)

Start date: ASAP

*Hybrid Working*

Contact: miraj.hussen@servicecare.org.uk

Job Description

Service Care Solutions is recruiting on behalf of a prominent local authority in London for a dedicated and skilled Supply Assurance Manager. This role will focus on managing the local authority's supply chain assurance, financial systems, and complex data analytics to support high-level operational production. The successful candidate will play a pivotal role in driving strategic decision-making, identifying cost efficiencies, and ensuring compliance with regulatory and governance standards. As a key contributor to community wealth-building initiatives, this role also involves delivering training, insights, and reports across procurement and supply functions to promote best practices and align with the authority's progressive procurement strategy.

Main responsibilities

• Conduct and manage supply chain assurance, financial systems analysis, and analytics for high-level operational production. Oversee data-driven insights and complex supply maintenance activities, flagging any operational concerns in a business partner approach.
• Generate, analyse, and present key metrics, performance indicators, and reports across procurement, contracts, risk assessments, and spend analysis. Ensure data is accurate, secure, and accessible, leveraging digital tools to present user-friendly insights for organisational stakeholders.
• Track budgets, spending, and variances while identifying opportunities for cost reduction and efficiency improvements. Support strategic decision-making through financial appraisals, savings analysis, and total cost of ownership evaluations.
• Ensure adherence to regulatory, legislative, and governance standards in supply management. Maintain compliance with data protection, confidentiality, and community-focused initiatives.
• Design and deliver guidance, training, and presentations for users on procurement and supply functions. Tailor materials to ensure alignment with governance, audit requirements, and organizational policies, promoting best practices across the procurement field.

Candidate Requirements

• Relevant qualification at Ofqual Level 5 (e.g., HND or higher) or equivalent professional accreditation. Desirable qualifications include personnel or project management certification from CMI, ILM, APM, or similar.
• Proven experience in financial management and e-invoicing systems within a large organisation, with hands-on work in supply assurance, analytics, and fraud management.
• Advanced skills in data analysis, dashboard creation, and managing systems/databases to drive innovation and support corporate objectives.
• Demonstrated success in managing dispersed teams, delivering complex projects on time, and motivating staff to achieve performance targets.
• Strong ability to address and resolve complex issues diplomatically, ensuring policy implementation and effective communication with stakeholders.

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

1. CLINICAL RESPONSIBILITIES 1.1 Always maintain professional behaviour and promote a positive image of Royal Free London NHS Foundation Trust at all times, in line with World Class Care values 1.2 Practice as an expert, autonomous practitioner. Independently assess patients by using advanced clinical assessment skills and clinical judgement to take a detailed history, physically assess, make required differential diagnosis, order tests or investigations (including IRMER) required to confirm diagnosis, evaluate and review treatment plan 1.3 Triage refferrals within local protocols to ensure timely clinical review to increase patient access to specialist advice and treatment 1.4 Undertake independent and supplementary prescribing in accordance with the trust policies and within the scope of practice agreed by clinical lead, divisional director for nursing and clinical director for the division 1.5 Ensure effective communication is maintained both written and verbally, regarding patients, through close liaison with professional colleagues, both in primary and secondary care, and to develop working relationships with consultants, general practitioners and other support services 1.6 Act as a clinical resource in primary and secondary care on managing patients with Rheumatology care needs 1.7 Act as a first point of contact for patients/allied health care professionals seeking specialist advice via the clinical advice line and service email 1.8 Regulary review practice and explore new opportunities for developing and delivering excellence in specialist Rheumatology nursing 1.7 Ensure that all requirements for continuing professional development are met and to keep abreast of new advances in the field of rheumatology as appropriate; to attend seminars, unit meetings, and conferences as required by the department 1.9 Ensure infection control policies and procedures are followed at all times by self and all members of the team 2. RESPONSIBILITY FOR PATIENTS 2.1 Maintains a consistent, visible presence in clinical areas of responsibility, ensuring accessibility for patients, family, carers and staff 2.2 Review, develop and audit pathways across inpatient and outpatient settings to maximise patient satisfaction and outcomes. 2.3 Ensure that patients receive timely and appropriate information to facilitate informed choices of treatment options, promotoing a culture of shared decision making 2.4 Provide a high quality clinical advice line service to patients, carers and allied health care professionals and regulary audit service effectiveness 2.5 Lead on communications between patients, family/carers and healthcare professionals and to provide relevant support, information, education and counselling as required and within an advocacy role 2.6 Colaborate effectively with relevant teams involved in a patients care 2.7 Maintain accurate record keeping and documentation, in line with Trust & NMC guidelines 2.8 Ensure that any patient complaints are dealt with promptly, sensitively and by following trust procedures and policies 2.9 Regulary obtain patient feedback and work collaboratively with patient and carer groups 3. RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT 3.1 Work closely with clinical teams to conceptualise, design and develop new patient pathways whilst ensuring continuity of care and that improving the patient experience is a driving force for change 3.2 Adopt an innovative approach to incorporate new/emerging themes within Rheumatology 3.3 Actively participate in relevant clinical and managerial groups across the Trust and nationally relvent groups 3.4 Alongside clinical lead and the mutlidisciplanry team; plan for future service devleopments and buisness plans to support service development strategy 3.5 Participate and present at local, national and international conferences on Rheumatology specialist care to raise the profile of the team speciality 3.6 Promote Rheumatology speciality within the Trust 3.7 Promote best practice within the team through role modelling and encouraging reflective practice 3.8 Lead in the education, training and development of Rheumatology care at all levels 4. RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES 4.1 Collaborate with pharmancy and clinical team to ensure appropriate funding approvals in place regarding high cost/biological drugs 4.2 Actively manage resources including staffing, material and financial (budgetary). This will also include regular review of skill mix and use of temporary staff 4.3 Support the divisional team in the development and implementation of the annual cost improvement programme in accordance with the trust targets and timetable 4.4 Alongside clinical lead and divisional leadership develop business plans to support service development 5. RESPONSIBILITY FOR LEADING AND MANAGING 5.1 Ensures all staff have access to, and act within, trust /departmental policies and procedures 5.2 Directly line manage the CNS team using trusts HR policies and procedures. Agree/undertake annual objectives, performance appraisals, manage clinical performance and sickness absence 5.3 Lead in the future planning of the strategic development of the rheumatology nursing service 5.4 Lead in the development of advanced skills and competencies for nurses in specialist practice 5.5 Represent the CNSs nursing perspective at appropriate groups/committees both internally and externally. 5.6 Resolve complaints as they arise through communication as necessary, and when appropriate, investigate complaints relevant to remit and write responses. Liaises with the senior Matron/Head of Nursing to bring to their attention any problems identified 5.7 Lead the CNS team in the development and dissemination of pertinent written patient information within the rheumatology speciality, working in collaboration with the MDT team and wider national networks 5.8 Work closely alongside other lead nurses in specialist practice within the trust to support those in advanced nursing roles within the division and trust 5.9 Continually assess and monitor risk in own and others practice and challenge poor practice 5.10 Exercise leadership and inspire colleagues, to improve standards and quality and develop professional practice 5.11 Demonstrate the ability to manage stressful and conflicting situations professionally, as they arise 6. RESPONSIBILITY FOR INFORMATION RESOURCES 6.1 Ensures all information is stored and used in accordance with the Data Protection Act and Caldecott principles 6.2 Identifies education and training requirements on Information Governance for all relevant staff 6.3 Oversees high standards of record keeping within areas of responsibility 6.4 Processes information electronically and manually 6.5 Ensures information is communicated through the appropriate Trust channels as required 6.6 Work with IT and patient systems colleagues to set up and troubleshoot processes within the Electronic Patient Record that will support the smooth functioning of the service 6.7 Manage and assess a complex range of data, making informed recommendations which are focussed on outcomes that meet external and internal stakeholders and patient needs 7 RESPONSIBILITY FOR RESEARCH AND DEVELOPMENT 7.1 Lead audit of nursing work undertaken and to participate in the MDT clinical audit cycle 7.2 Initiate, promote and/or participate in appropriate nursing research 7.3 Support relevant research being undertaken by members of the MDT, in conjunction with the academic departments and research nursing teams 7.4 Ensure the findings of research are embedded into practice and align with the needs of the service 7.5 Be responsible for overseeing and ensuring the development of all clinical nurse specialists within the team, by formulating and implementing teaching and learning strategies 7.6 Pursue a programme of continuous education to achieve and maintain advanced clinical knowledge and skills necessary to provide clinically effective, evidenced based care 7.7 Raise awareness internally and externally regarding issues of diagnosis and treatment of Rheumatology and Connective Tissue diseases through liaison with interested groups 7.8 Act as a resource for other professionals, ensure that ongoing personal development and appropriate education takes place in order to underpin specialist advice and promote best practice 7.9 Participate in the supervision/training of developmental specialist staff and other junior staff, as appropriate

Job Title: Service Coordinator

** Full time based in office at least 4 days per week **

Job Summary:

An exciting opportunity has arisen in the Children�s Social Care, the role involves undertaking a range of duties to support the service including updating case records, facilitating meetings, and coordinating data. We are looking for people with a proven track record of administrative support who are interested in working in a social care environment and want to contribute to this important work.

Key Responsibilities:

• Administrative Support: Provide high-level administrative support to Service Manager including managing calendars, scheduling meetings, and handling correspondence.
• Service Coordination: Coordinate and assist with overseeing service delivery, ensuring timely and efficient execution of tasks and projects.
• Documentation: Prepare and maintain accurate records, reports, and documentation related to services and executive activities.
• Project Management: Assist in planning and executing projects, tracking progress, and ensuring deadlines are met.
• Event Planning: Organise and coordinate company events, meetings, and conferences.

Experience:

Minimum of 3 years of experience in service coordination/executive assistant roles.

• Skills:
  • Strong organisational and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to work independently and as part of a team.
  • High level of discretion and confidentiality.

Service Manager needed in North London Paying £500 per day ref 012554

Full time hours on a temporary basis

• Role Purpose: Manage capital programme and budgets for corporate buildings and land.

  Key Responsibilities:

  • Advise Head of Estate & Facilities Management on objectives, policy, and strategy.

  • Support and deliver estate and facilities management strategic framework.

  • Contribute to council-wide initiatives by implementing priorities and objectives.

  • Develop and manage operational teams, coordinating the overall approach.

  • Collaborate with external stakeholders and internal partners to ensure high-quality services.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared

The successful applicant will work as part of an experienced multi-disciplinary team to support the assessment and review of people with dementia and their family carers and help deliver post-diagnostic support, which can include Psychological and Occupational Therapy interventions. The main aspects of the role will be to manage a caseload of service users with dementia and their carers in the community. Main responsibilities: i) To be responsible for providing expert care in an area of dementia advocacy/sign posting. ii) To work within a multidisciplinary team, following plans of care and reporting to a more senior member of staff to undertake a range of duties and interventions. This may involve assessing, planning and implementing interventions in negotiation with service users, carers and other services considering the needs of a diverse community. iii) To be aware of and assist in meeting the psychological, social, physical, recreational and spiritual needs of all service users. To recognise and value service users as individuals, recognising the importance of maintaining the service users dignity at all times. To ensure that the care provided respects equality and diversity that is supportive of service users and their carers. iv) Encouraging service users to accept an optimum level of responsibility for their individual programme of care and with their consent, where appropriate, seek the cooperation of friends / relatives / carers. v) To identify carers and to refer for carers assessments as appropriate. vi) To maintain timely and accurate patient written / electronic records under supervision and in line with Trust and service line policy and procedure vii) To ensure that care is delivered using the recovery approach. viii) To support the assessment and management of patient / service user care needs through initial data collection; monitoring of individual patient progress; feedback; discussion and reports and in care reviews with the team. ix) To ensure physical health care needs and or on-going physical health monitoring / review of service users, recording any changes in the service users physical health, reporting these to a more senior member of staff, acting appropriately on the advice given. x) Contributes towards the ongoing quality of service and care and to identify any risk issues in relation to the service users health and social care. Informing the registered practitioner / team / person in charge if there are: - any changes in the service users physical or mental state any significant factors relevant to the service user any incidents related to the service users xi) To contribute towards appropriate information to service users relating to health promotion and their well being. xii) To recognise and respond appropriately tobehaviour that challenges in line with Trust policies xiii) To undertake and assist in the organisation of the day to day smooth running of the service, reporting in a timely manner any issues relating to the fabric or condition of the working environment xiv) To understand and follow the Trust risk assessment policy, including being aware of the need to follow all safeguarding procedures; being aware of the necessity to safeguard and promote the welfare of children, young people and vulnerable adults at all times when working with service users. xv) To have an awareness and understanding of, the Mental Capacity Act (2005) and other legislation affecting the care and treatment of service users. xvi) To be aware of personal accountability and responsibility for cleanliness standards and Trust Infection control policies. xvii) To actively contribute to clinical or governance reviews of the teams activity and the monitoring of performance. Contributing to relevant audit practice development on research activity that may be taking place in the work area. xviii) To assist with collecting, collating, analysing and reporting data, both qualitative and quantitative on Key Performance Indicators. xix) To contribute as required to reviews of policy and procedures. xx) To follow all Trust policy relevant to service user care and own role. xxi) To be able to work and travel across a geographical area or across integrated teams Communication i) To maintain confidentiality of information, in accordance with Trust Policy ii) To contribute to effective communication process with service users, carers, family, friends and staff colleagues. Always acting in a dignified and responsible manner with service users, their family, visitors, carers and colleagues; listening carefully and responding using appropriate language and accessible communication methods and skills which acknowledge cultural differences and professional boundaries. iii) To communicate appropriate and accurate information to and from other departments / service lines as required. iv) To attend and participate in team meetings and contribute ideas to multi-professional team discussions. v) To use and complete all documentation using Rio appropriately and in a timely manner. vi) To work in ways that support shared responsibility within the team, demonstrating support, respect and courtesy towards colleagues. vii) To ensure that all complaints or compliments received are dealt with in accordance with Trust policy. Administrative i) Contribute to the administrative duties required by the team ii) To collect data, enter in to spread sheets/SPSS, assist with analysis and writing reports. iii) Complete accurate documentation of client contacts. iv) To ensure when called upon to do so that trust policy is complied with in respect of care and custody of service users valuables and personal property. Health and safety i) Contribute to the requirements of the Health and Safety At Work Act 1974 ii) To assist in the monitoring and maintenance of a safe environment for service users, visitors and staff iii) To ensure safe working practices and working environment including monitoring and maintaining cleanliness of the service area. iv) To report, without delay, all hazards - real and potential. v) To ensure appropriate use, maintenance, cleanliness, replacement and storage of all material and equipment vi) To abide by local and trust policies and procedures with relation to health and safety vii) To be aware of infection control policies, procedures and the importance of protecting themselves and their clients in maintaining a clean and healthy environment. Personnel/ Education and training i) To be managed by and receive supervision from a nominated line manager, including annual review of performance as part of the appraisal system. ii) To attend and participate in regular personal development, ensuring personal compliance with mandatory training requirements. To maintain a relevant work portfolio. iii) To attend all mandatory training as required, to attend appropriate training courses and keep up to date with developments within the practice area iv) To actively contribute to reviews of the teams activity and the monitoring of performance in line with the Trust directives and audits. To participate in relevant audit or research activity that may be taking place in the clinical area. v) On occasions will be called upon to demonstrate own role to others.

Bromley Council are recruiting for a Permanent Team Manager to work within their Safeguarding and Care Planning Team.

+ £2,000 Golden Hello, £2,000 Annual Retention Allowance and lease car.

Hours: Full Time (36 hours)

Contract Type: Permanent

Main Purpose:

To discharge the authority's responsibilities under the Children Act 1989 and other relevant legislation with respect to children in need, particularly those in need of protection and those looked after by the authority.

Responsibilities and duties:

1. With appropriate supervision, assess for and provide services to children in need within the framework of the appropriate legislation, regulations, departmental procedures and child care policy. This will include responsibility for a limited caseload of children and families where needs are particularly complex and problematic.
2. To follow and apply relevant internal policies and procedures in working with complex family situations and vulnerable children including children on the child protection register, children subject to legal proceedings and Looked After children.
3. To ensure that services are efficiently and effectively provided, liaising as necessary with other divisions, Council Departments, N.H.S. trusts, schools, carers, voluntary and independent sector providers.
4. To maintain high standards of professional practice within their own workload and to promote and enhance such practice within the team and division, through the implementation of departmental quality assurance systems.
5. All post holders are expected to maintain professional standards of practice and to work in accordance with the Departmental vision, values, procedures and managerial guidance.
6. To supervise a number of professional staff within the team in line with relevant internal procedures on supervision, training and personal developments

Experience:

Appropriate and relevant experience and post-qualification experience of children and families social work within a statutory, voluntary or independent sector organisation. This to include:

• Supervising complex Casework
• Undertaking contested care proceedings
• Supervising Supporting & coaching Social Workers
• Experience of Practice teaching
• Raising practice standards

Benefits working for the London Borough of Bromley:

• Golden Hello & Annual Retention Allowance
• Merited pay scheme
• 30 days Annual Leave
• The opportunity to participate in the Local Government Pension Scheme
• Excellent training and career development pathway
• Free Car Parking at Bromley Civic Centre
• The ability to claim mileage for business trips in line with HMRC guidance
• Relocation Allowance (up to £8,000) for successful candidates relocating from overseas or the outer southeast area

If you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Bromley is committed to making children and young people in the Borough its top priority and are seeking highly talented and ambitious registered Team Managers to join us on our journey to excellence.

Bromley Children's Social Care has recently been awarded an Ofsted rating of "outstanding". You can view the latest report here.

About the Role

This role is within the Referral and Assessment Service. The Referral and Assessment Teams receive all new referrals from the Bromley MASH and undertake Child and Family assessments to determine how best children's needs can be met. There are 6 teams, each consisting of a team manager and 5 social workers. The teams go onto duty for one week every 6 weeks and during their duty week, social workers will receive new allocations. Referral and Assessment Team Managers oversee/manage approximately 50 families at any given time.

Bromley has made a huge investment in terms of staffing in order to ensure that social workers have lower caseloads. Referral and Assessment Social Workers will carry an average of 8 families. Social workers in the service are positive, motivated and feel that their current caseload allows them complete good social work interventions with families.

As part of the Bromley Promise, there will be a dedicated two-week induction programme upon joining us. You will be working within smaller teams comprising of just five Social Workers/Senior Practitioners which are headed up by the Team Manager. Our senior managers are accessible, ensuring you have support when needed. You will have dedicated time set aside for quality and reflective 1-1 supervision with your manager.

Bromley are working in a relationship-based practice framework and we are looking for a social worker who is passionate about working with children and their families. We are looking for an individual who will be able use their ability to form good relationships with families and professionals to bring about positive changes for children and young people.

We are confident that with your support, we will continue to provide high quality social care services to our children in Bromley as set out in our improvement and transformation plan. In return we ask that you bring your passion, dedication and skills to us.

The Bromley Promise:

• Manageable caseloads for every Social Worker
• Dedicated time for reflective supervision
• Generous Annual Leave Entitlement including an additional three days
• Small Cluster teams with one team manager supervising five Social Workers
• Two-week protected induction programme
• Excellent Learning and development opportunities with bespoke training for every social worker
• Social Workers and team managers have easy and regular access to the leadership team

please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Job Title: Housing Administrator
Salary: £14.18
Location: Kings Cross with occasional travel to Hammersmith and site visits around London.
Contract: 3-month term with potential for extension based on business needs
Working Hours: Monday - Friday, 9 am - 5 pm

About the Role:

We are a prominent London housing association dedicated to providing high-quality homes and fostering safe, supportive communities. We're looking for a Housing Administrator to join our team in the External Managing Agent department, where you'll play a vital role in supporting Property Managers and Housing Officers to ensure smooth operations and top-notch service delivery.

The Ideal Candidate:

If you're passionate about customer service, enjoy building positive relationships, and thrive in a fast-paced environment, this role could be a great fit! We're seeking someone with strong communication and problem-solving skills, who can confidently engage with residents on arrears and housing-related matters. Proficiency in Microsoft Word and Excel is essential, along with the ability to handle diverse tasks, prioritize, and work independently.

Key Responsibilities:

As a Housing Administrator, you'll support our Property Managers and Housing Officers with tasks such as:

• Managing resident callbacks and inquiries
• Handling administrative tasks and maintaining accurate records
• Assisting with low-level rent and service charge arrears
• Coordinating service charge billing and fire risk actions
• Facilitating repair requests and following up on maintenance issues

This list outlines core responsibilities, though additional tasks may be assigned to support the team.

What You'll Need:

• Previous experience in a customer service or administrative role
• Strong verbal and written communication skills
• Confidence in engaging with residents and discussing housing-related matters
• Excellent organizational skills with the ability to manage a varied workload
• Competency in Microsoft Office, particularly Word and Excel

We are seeking a dedicated and compassionate Probation Officer to join our team in Brent London. As a Probation Officer, you will play a crucial role in the criminal justice system by working with individuals on probation to ensure their successful rehabilitation and reintegration into society. This position offers a competitive pay rate of £26.45- £29.30 per hour and provides the flexibility to support a healthy work-life balance.

Responsibilities:

1. 
   Case Management:
   • Oversee a caseload of individuals on probation, conducting regular assessments to monitor progress.
   • Develop and implement individualized rehabilitation plans based on risk and needs assessments.
2. 
   Counseling and Support:
   • Provide counseling and support to individuals to address underlying issues contributing to criminal behavior.
   • Collaborate with external agencies and professionals to ensure comprehensive support for probationers.
3. 
   Monitoring and Compliance:
   • Monitor and enforce compliance with probation conditions.
   • Conduct regular check-ins, drug testing, and home visits to ensure adherence to guidelines.
4. 
   Documentation and Reporting:
   • Maintain accurate and up-to-date case records and documentation.
   • Prepare detailed reports for court hearings and other relevant stakeholders.
5. 
   Community Engagement:
   • Establish and maintain positive relationships with community resources to facilitate successful reintegration.
   • Organize and participate in community programs aimed at preventing recidivism.
6. 
   Crisis Intervention:
   • Respond promptly to crises and emergencies, providing appropriate interventions and referrals.

Qualifications:

• Bachelor's degree in Criminal Justice, Social Work, Psychology, or a related field.
• Proven experience in probation, parole, or a related field is preferred.
• Strong understanding of criminal justice procedures and rehabilitation principles.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of relevant legislation and regulations.

Benefits:

• Competitive hourly pay of £29.30.
• Flexible working hours to support work-life balance.
• Opportunities for professional development and training.
• Positive and inclusive work environment.

If you are passionate about making a positive impact on individuals' lives and contributing to community safety, we invite you to apply for this rewarding Probation Officer position in London. Join us in our mission to promote rehabilitation and foster positive change in the lives of those under probation.

If you are interested in the role, or know of anyone who may be, please contact Mark at Service Care Solutions on 01772 208962 or email mark.white@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

We are seeking a dedicated and compassionate Probation Officer to join our team in Camden, London. As a Probation Officer, you will play a crucial role in the criminal justice system by working with individuals on probation to ensure their successful rehabilitation and reintegration into society. This position offers a competitive pay rate of £26.45- £29.30 per hour and provides the flexibility to support a healthy work-life balance.

Responsibilities:

1. 
   Case Management:
   • Oversee a caseload of individuals on probation, conducting regular assessments to monitor progress.
   • Develop and implement individualised rehabilitation plans based on risk and needs assessments.
2. 
   Counselling and Support:
   • Provide counselling and support to individuals to address underlying issues contributing to criminal behaviour.
   • Collaborate with external agencies and professionals to ensure comprehensive support for probationers.
3. 
   Monitoring and Compliance:
   • Monitor and enforce compliance with probation conditions.
   • Conduct regular check-ins, drug testing, and home visits to ensure adherence to guidelines.
4. 
   Documentation and Reporting:
   • Maintain accurate and up-to-date case records and documentation.
   • Prepare detailed reports for court hearings and other relevant stakeholders.
5. 
   Community Engagement:
   • Establish and maintain positive relationships with community resources to facilitate successful reintegration.
   • Organize and participate in community programs aimed at preventing recidivism.
6. 
   Crisis Intervention:
   • Respond promptly to crises and emergencies, providing appropriate interventions and referrals.

Qualifications:

• Bachelor's degree in Criminal Justice, Social Work, Psychology, or a related field.
• Proven experience in probation, parole, or a related field is preferred.
• Strong understanding of criminal justice procedures and rehabilitation principles.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of relevant legislation and regulations.

Benefits:

• Competitive hourly pay of £29.30.
• Flexible working hours to support work-life balance.
• Opportunities for professional development and training.
• Positive and inclusive work environment.

If you are passionate about making a positive impact on individuals' lives and contributing to community safety, we invite you to apply for this rewarding Probation Officer position in London. Join us in our mission to promote rehabilitation and foster positive change in the lives of those under probation.

If you are interested in the role, or know of anyone who may be, please contact Mark at Service Care Solutions on 01772 208962 or email mark.white@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.