Total 6 Senior Executive job vacancies in Woking, Gu21 6AX

JOB PURPOSE
As our International Trade Support Executive, you will bridge the gap between MSC Cruises and our Travel Agent partners. Based in the UK, assisting our partners in Scandinavia, South Africa, Australia and New Zealand, this role would suit someone confident building relationships with our partners to provide a first-class support service.

This role will provide the practical, administrative duties to underpin our dedicated Sales team and ensure our partners are suitably equipped to deliver the best service to our existing or potential customers.

KEY ACCOUNTABILITIES
•Creates Trade Partner toolkits for brand campaigns and new promotions to drive sales

•Provides a personalised service to our Trade partners to support with queries about itineraries or product

•Creates Travel Agent window cards

•Builds and maintains professional relationships with internal and external stakeholders

•Liaises with internal teams, such as Revenue and Product, Marketing, Reservations etc.

•Liaises with Trade Support Manager (UK), as well as other functions across the allocated areas to ensure understanding of each markets needs and requirements

QUALIFICATIONS (skills, competencies, experience)
•Confident using Microsoft Office systems, in particular Word and PowerPoint

•Fluent in English, both spoken and written

•Fluency/understanding of Germanic languages such as Swedish, Danish or Norwegian would be beneficial

•Experience of working in the travel/tourism industry would be preferred

•Strong organisational and planning skills

•Creative thinking and problem-solving skills

VISA REQUIREMENTS (if any)
•Full right to work in the UK, with the ability travel domestically and internationally



In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.

Get ready to be part of something truly extraordinary at the new Hilton Woking . Taking a leading role in Woking's Victoria Square redevelopment. Join us on our journey as we foster a unique team culture, become an integral part of the community, and embrace sustainable practices in everything we do.

Our hotel showcases 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

A WORLD OF REWARDS

• Yearly Salary of £25,000 and eligible for sales incentive up to 20% of annual salary
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
• Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.

What will I be doing?

As Group, Conference & Events Planning Executive you will be responsible for the successful event planning and overall execution of all Conference & Events that take place within the hotel. The GC&E Events Planner will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

• Assist clients in planning their events to an excellent standard
• Responsible for communicating with clients on a daily basis with any queries and anticipating their needs. Providing guidance and expertise on services to enhance the guest experience.
• Build strong relationships with customers to fully understand and materialise their needs
• Working with the GC&E Sales team and the Operational teams to ensure seamless communication from start to finish of the client’s event
• Continuously updating the system with all booking details and communication activities
• Enjoy working as part of a sociable team
• Work independently, take ownership and drive own bookings
• Arrange and carry out Hotel show rounds and client meetings
• Handling the complete enquiry and planning process from start to finish including receiving and customising proposals

What are we looking for?

• Excellent organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• Strong level of IT skills including ability to learn different computer systems
• Proficient in Outlook and Microsoft Office
• Excellent grooming standards
• Demonstrated previous experience working in an event planning environment
• Strong attention to detail
• Resilience and ability to thrive even in high pressure situations

What are we looking for?

• Positive attitude
• Good communication skills
• Commitment to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme

Responsible for the delivery of care and for managing service provision in accordance with national and local priorities, organisation policies, procedures and guidelines and in accordance with the Nursing and Midwifery Council. Principal duties to include: Responsibility for a defined caseload of patients Is the named District Nurse for designated GP practices and attends all GSF and MDT meetings Undertakes full nursing assessments of patients, including those with multiple pathology and complex health and social needs Responsible for agreeing the patients care plan, liaising with others and adapting the care and treatment delivered according to need and patient choice Responsible for the monitoring of medication regimes, assessing effects and advising patients on the safe storage and disposal of drugs Responsible for the correct use of aids and equipment supplied for patients and carers and for the security, care and maintenance of equipment ensuring standards of infection control and safety are maintained including equipment loaned to patients Recognises own limitations in the provision of clinical care and urgency of patients needs, referring to other health care professionals accordingly and is accountable for his/her own actions often without direct supervision Maintains accurate and legible patient records in line with professional and organisational requirements this includes contemporary paper records and electronic patient record system Accountable for making autonomous clinical decisions in planning and prioritising patient care for District Nurse caseload including referrals to other agencies and the admission / discharge from the service Responsible for recognising the needs of the service, identifying risk and making rapid autonomous decisions, escalating to the Team Lead and Clinical Lead as required Triaging within the District Nurse Referral Centre and promoting and embedding technology within the work place Operational line manager for District Nursing team (Band 5 RNs / Band 4 APs / Band 3 HCAs) Effectively communicates with others involved in patient care at all times including weekends / out of hours, through the use of mobile phone, emails and fax to enable a timely response to patients needs. Maintains strong working relationships and communicates effectively with GPs, practice nurses, social services, acute / community hospital colleagues, borough council staff and the local voluntary sector Responsible for completing all own mandatory training and for ensuring this is completed for all team members Participates in own annual appraisal and undertakes continuing professional development, clinical supervision and peer review for self in order to maintain and develop knowledge and skills. Supervising and appraising team members through annual appraisals, mid-year reviews and peer reviews within team Responsible for receiving and facilitating clinical supervision and undertaking peer reviews within the team Responsible for teaching, supervising and mentoring other members of the team and pre-registration students Undertakes formal student assessments and participates in the maintenance of an effective learning environment Participates in clinical audit and the implementation of changes to ways of working / clinical practice as a result of findings, recommendations and action plans Actively participates in and contributes to meetings and working groups that inform the organisation and the nursing service / profession Actively involved in the development and implementation of community nursing service developments and initiatives and acts as a role model for all 6Cs Acts as a link nurse for defined area e.g. tissue viability, end of life, diabetes Responsible for the ordering and stock management of dressings and other equipment This job description is not exhaustive and the post holder may be required to undertake such other duties from time to time as are consistent with the responsibility of the grade. This job description is subject to review and development from time to time in liaison with the post holder. As an employee of Central Surrey Health Ltd you will be required to adhere to all the organisations policies and procedures.

1. To work as a member of the multi -disciplinary Inpatient Therapy team 2. To undertake advanced assessments, clinical diagnosis and treatment of patients within the speciality who are requiring rehabilitation. These patients often have complex and / or chronic presentations. 3. To work as an autonomous practitioner to undertake a significant specialist clinical caseload, working without direct supervision. Access to a senior OT is available if required and clinical work is not routinely evaluated. 4. To take a role in supervision and teaching of students within clinical speciality. 5. To demonstrate leadership skills and contribute to service development, monitoring of standards of practice and developing multidisciplinary management of patients.

JOB PURPOSE
As Customer Service Executive you will enjoy investigating and resolving assigned cases in line with company policy and ABTA guidelines. With a keen eye for detail and a passion for excellent customer service, seeking the best outcome for our guests will be top priority. A natural solution seeker, you will collaborate with both internal and external stakeholders, ensuring every customer feels heard and understood, strengthening relationships between MSC Cruises and our guests.

KEY ACCOUNTABILITIES
•Resolves all guest complaints (cases) such as lost property, account errors, damaged or lost luggage, illness or general experience during their cruise

•Interacts with guests via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home

•Coordinates with other departments to ensure effective resolution of the complaint case you have been assigned

•Provides detailed written responses to all guest complaints within ABTA guidelines

•Responds and investigates any ABTA complaint through their portal

•Issues refunds or compensation to guests as approved

•Keeps accurate records of discussions or correspondence with guests

•Supports the Senior Customer Service Executive in producing all defences for arbitrations and conciliation

•Maintains records in timely and accurate manner

•Supports the Legal Department and solicitors with invoicing and payments

•Communicates solutions, successes and opportunities to the Customer Service Manager

QUALIFICATIONS (skills, competencies, experience)
•Fluent English, oral and written

•Educated to ‘GCSE’ level standard or equivalent

•Very good knowledge of Microsoft Office package

•Experience of working to ABTA/other regulatory bodies is preferred

•Strong attention to detail

•Organisation and prioritisation skills

VISA REQUIREMENTS (if any)
•Full Right to Work in the UK / PLEASE APPLY WITH JOB REFERENCE NUMBER

Main Responsibilities: Plan, deliver and evaluate clinically appropriate interventions using evidenced based guidance and practice. Set up processes/protocols for effective assessment, planning, implementation and evaluation of care for those patients with physical, mental health and substance misuse. Safeguard vulnerable patients in line with CNWL Trust safeguarding policies. Apply local risk assessment and management Make appropriate referrals to other services for long term or complex care management. Co-ordinate multi-disciplinary clinical practice to provide focused and integrated care treatment programs/packages. Use highly skilled interventions to de-escalate aggressive patient behaviours and be aware of the appropriate processes for dealing with Work collaboratively with staff of other disciplines e.g. prison, education staff to provide integrated and coordinated Work within own sphere of competency and ensure that training needs are communicated to the team Participate in local and trust audits and trust audits. Participate in clinical governance and utilise research skills for audit, service development and research within the area served by the multi-disciplinary Liaise with other professional services e.g. hospital staff, GPs and caseworkers, sharing information Work in a highly emotive environment with patients who may have a sexual offending history or mental health / substance misuse problems on a regular basis. Able to communicate sensitive and complex information whilst maintaining a high level of professionalism at all times. Attend and contribute to prison meetings as required, and present the view of Healthcare Team on relevant clinical issues. Ensure any actions taken from these meetings are communicated to the appropriate individual responsible for completing the action. Ensure that pathways of care are created for the patients, including collecting collateral information and making appropriate referrals into the community when they are approaching Work closely with colleagues to ensure information about risk is recorded and communicated sensitively Maintain the highest standards of clinical record keeping, including electronic data entry Ensure that within all aspects of professional activity e.g. communication with patients, relatives, colleagues and the assessment, development and delivery of interventions, issues of diversity such as race, culture, identity, gender and sexuality are sensitively considered and incorporated to reflect individual differences appropriately. Research and Audits: Utilise theory, evidence-based literature and research to support evidence-based practice in individual. Assist in audits as per the annual planner or when requested to do so in order to develop and improve service provision. Teaching, Training and Supervision: Participate in regular clinical and managerial supervision in accordance with professional practice and CNWL guidelines. Attend appropriate business and clinical meetings, supervision and reflective practice groups Develop skills and competencies that assist in the delivery of current duties Contribute to and facilitate the training and support of all staff. Manage and provide supervision and training to nursing staff. Ensure all appraisals are up to date and each member of the team has a personal development plan. Develop nursing skills and systems which allow for effective triage, minor aliment management and appropriate referral to other healthcare services. Participate in the induction and training of new staff, peers, junior staff and students Management, Recruitment and Service Development: Assist in the design and implementation of service development projects within the service as required. Attend meetings in which service developments are planned and discussed. IT responsibilities: Input and maintain appropriate electronic clinical records and statistical data, providing this to the Service Lead/business and performance team when necessary. Policy and Procedures: Duties and responsibilities of this post will be undertaken in accordance with the policies and procedures of CNWL / Health & Justice Service Directorate and with the NMC Code of Conduct and Guidance on Professional Practice. It is the post-holders responsibility to ensure that they keep up-to-date with these policies and other policy Works in accordance with Health & Justice Service Directorate procedures, in particular security, health Applies equal opportunity principles at all times, participate in training activities and Individual Performance and Development General: Contribute to the development and maintenance of the highest professional standards of practice, through active participation in internal and external CPD training and development programmes, in consultation with the postholders professional and operational manager(s). Maintain the highest standards of clinical record keeping and report writing in accordance with professional codes of practice and Trust policies and procedures. Perform other duties of a similar kind appropriate to the grade, which may be required from time to time by their