Total 1,425 job vacancies in Bangkok

We are looking for a CRM Manager to join our team. Your main responsibilities will be:

• Content Development: Create compelling and effective copy for CRM campaigns, ensuring it aligns with brand messaging and resonates with target audiences.
• Campaign Strategy: Collaborate with the CRM team to develop content strategies that enhance customer engagement and retention.
• Performance Monitoring: Analyze the effectiveness of CRM communications and make adjustments based on performance data and customer feedback.
• Creative Collaboration: Work closely with designers and marketing teams to ensure that copy and visuals are cohesive and impactful.
• Trends Research: Stay updated with the latest trends in CRM and consumer behavior to continuously refine content strategies and improve results.

Position Overview:
Manager - People & Culture is a pivotal role responsible for supporting the business by overseeing and executing all P&C activities. This role ensures that P&C operations are aligned with company objectives, maintaining high levels of team member satisfaction while ensuring compliance with company policies and legal requirements. Ensuring that all company tasks, policies and procedures are strictly adhered when conducting business on behalf of the company.

The Manager - People & Culture will work closely with team members, line managers, and corporate office, providing critical support in all areas of people & culture, including recruitment, employee relations, performance management, and office operations & administration.

Key Responsibilities:
Please note that this is not an exhaustive list of the day-to-day activities required for this position. AVC’s team members always find new ways to look after the business, their guests and their team members. Within this, the key responsibilities for this position are:

• Ensure efficient processing of monthly payroll, ensuring accuracy and compliance with corporate policies and procedures.
• Ensure that practices related to compensation and benefits are aligned with and comply with corporate policies.
• Maintain comprehensive records of each team member’s history, ensuring confidentiality and accuracy in both online and paper formats.
• Ensure that filing systems are organized and maintained according to agreed standards, including the archiving of old records.
• Provide P&C data as required for reporting purposes, including organization charts, monthly P&C reports, and manpower statistics.
• Assist in the management of performance appraisals, tracking Key Performance Indicators (KPIs), and developing Individual Development Plans (IDPs).
• Support the communication of key messages to all team members, promoting team member engagement and facilitating feedback channels.
• Support office administrative functions, including purchasing, reimbursements, and organizing team events such as engagement, CSR activities etc.
• Advise line managers on matters related to Thai Labour Law and other relevant regulations.
• Act as the liaison between the company and government agencies, ensuring all legal requirements are met, including expatriate visa and work permit applications.
• Assist in obtaining necessary work permits, visas, and government registrations for expatriate employees.
• Support talent management activities, including succession planning and the identification of key leaders within the organization.
• Oversee all activities related to the sourcing and recruitment of staff, including job postings, candidate screening, and interview coordination.
• Manage the preparation and administration of employment contracts, ensuring compliance with company standards and legal requirements.
• Coordinate the orientation and onboarding of new hires, ensuring a smooth and consistent process across all locations.
• Handle basic P&C inquiries and perform other duties as assigned by supervisors or management.
• Work closely with P&C team in both the corporate office and Preview Centre locations to ensure a cohesive and consistent approach to all P&C functions.

As Reservations Agent you will directly support team in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems.

You will support the overall Food & Beverage operation of the hotel to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction by taking reservations (phone and email), greeting guests and accompanying them to their table and monitoring the table rotation. You may be asked to

This role blends technical and service expertise, supporting both data integrity and business quality inside the company.

Key Responsibilities:

1. Mapping
• Improve the process of inventory mapping and product setup with data analysis.
• Lay the foundation and ensure the mapping procedure is more structured in the long term.
2. Data Management & Analysis
• Establish appropriate standards and due procedures in business operation parts across the Supply Team and/or other relevant departments.
• Ensure data accuracy, completeness, and timeliness across all operational databases.
• Perform data audits to identify inconsistencies, errors, and areas for improvement.
• Develop and implement processes for data validation and quality checks.
• Create and maintain data dashboards and reports to support decision-making.
3. Service Quality Improvement
• Monitor service quality metrics to assess and improve business efficiency inside and between different teams.
• Conduct root-cause analysis for service-related issues, recommending and implementing corrective actions.
• Collaborate with cross-functional teams to establish and maintain service quality standards.
4. Cross-Departmental Collaboration
• Partner with Inventory, Customer Support, Finance, Legal and/or other relevant teams to align data and service quality objectives.
• Serve as a liaison between data team unit and inventory team unit to drive data-informed improvements.
• Coordinate with IT to ensure technical support for data systems and tools, if need be.
5. Reporting & Insights
• Generate monthly and quarterly reports on data quality and service performance, presenting insights to management.
• Track KPIs and make data-driven recommendations to enhance operations.
• Develop tools and templates to streamline data gathering and reporting processes.
6. Training & Support
• Train team members on data integrity standards and service quality expectations.
• Provide ongoing support and troubleshooting for data and service quality-related issues.
• Foster a culture of data-driven decision-making and service excellence across the organization.

• Bachelor’s degree in Data Science/Data Analysis, Business Administration, Operations, or a related field.
• Fluent in both English and Thai. Preferably located in Bangkok, Thailand.
• 3+ years of experience in data quality, service quality, or related roles.
• Strong analytical and problem-solving skills, with proficiency in data analysis tools (e.g., Excel, SQL, or similar).
• Familiarity with quality management frameworks and methodologies.
• Excellent communication and collaboration skills.

• Interesting work with the product that allows millions of travelers to book their trips daily.
• Education platform for training with free courses and personal education budget.
• Support our employee's wellness by offering:
• 9 days paid time off with an additional anniversary day off;
• Company Group Insurance covered Life, Accidental, Health IPD, Health OPD, Dental and Health Check-up & Vaccine;
• Personal sports allowance budget;
• Company gathering on team building/outing;
• The chance to collaborate with an enthusiastic and friendly team in an international environment;

• To develop and roll out robust Engineering - MEP/ HVAC, Fire and Life Safety design standards across all Brands.
• To develop and ensure the means where Engineering, Fire & Life Safety, IT support is provided to all Design Directors via Design review services for all new built, instant noodles + conversion/re-branding projects and major renovation projects.
• To develop a means to understand all regional statutory Health, Safety, Fire Codes and Security Regulations for SEAJSK region. Ensure that any tests and inspections required on equipment are carried out and that records are maintained. Learn about all Local Building codes and relevant ordinance requirements for each Country in the SEAJSK Region, to ensure they meet our brand & product requirements and ensure that all comments are submitted for final approval.
• To coincide with the Accor Sustainability Department to assist with establishing water & energy reduction and sustainable objectives via our DTS Product & Brand Standards.
• To develop policies, procedures and workbook to enable a due diligence process to be carried out by Owner via DTS direction with a Third Party Professional Company to be nominated by DTS on existing hotels for instant noodles/conversions/rebranding by Accor Hotels in ensuring Civil, FLS and Engineering compliances. 
• To support Hotel opening process to ensure all Fire & Life Safety, Engineering practices and procedures for new openings are in place and openings are more streamlined and efficient.
• To support Design Standards; to ensure that Design Directors can include Engineering Design Standards are effectively implemented for each project during the Design Stage and that they are followed up on during the construction by liaising regularly with the Regional Design & Technical Services Team Leader in Charge of the Project
• To support regional self-audit program for Engineering Operations and ensure year on year improvement.
• To develop a comprehensive list of recommended, qualified Consultants and Contractors for Design & Technical Services and Owners use for all Regions.
• Assist T&C department to qualify suitable DoE or CE candidates for all pre-opening hotels.  Provide oversight, advice, direction, and guidance through development of tools, systems and processes for new hotel openings in accordance with the Hotel Openings guidelines to be issued to DOE’s or CE’s and their engineering teams. 
• Provide Pre-opening support through corporate engineering team on the following: Pre-Opening & Operations manual / Engineering department set up requirements with job descriptions and staffing levels
• Establishing engineering operation procedures, engineering check lists, plant logbooks and energy consumption recordings.
• Departmental Profit and Loss and Budgets (POMEC).
• Provide guidance and direction to the hotel management and DOE for the setting up of the hotel technical operations, property inspection, snagging and defecting and warranty issues.
• Engineering system testing & commissioning, acceptance and take over procedures.
• Provide advice and procedures for establishing engineering programs such as work request system, preventative maintenance, planned preventative maintenance of guestrooms, fire protection maintenance, engineering annual self-audits and POMEC filing system.
• Computer Aided Maintenance Management (CAMM) ordering, data collection and data input.
• Assist DOE or CE with requirements for training of the hotel’s engineering team concerning the engineering policies, procedures and programs.
• To mentor, coach, and provide advice and assistance as necessary to enable the DOE to take of full responsibility of the engineering operations.
• Provide advice to DOE or CE for purchasing of the required engineering FF&E.
• Assist in establishing energy management initiatives and sound environmental policies and programs.
• Assist to ensure Health and Safety practices are being implemented in accordance with corporate programs and local laws.
• Liaise with Openings team on completion of areas and hand over dates for completion.
• To develop comprehensive succession planning and mentoring programme for new and existing engineering colleagues within SEAJSK  PME properties.
• To develop and implement systems, processes and procedures to ensure hotel engineering operations are innovative, cost effective and efficient and that these are standardised across the region with adequate checks and balances.
• To provide a continuity platform for hotel engineers and ensure they are properly trained with the knowledge and skills required for an efficient operation and advancement within the organisation to ensure career development and organic growth.
• To support and roll out comprehensive Pre-opening Engineering Manual. (Efficient openings)
• Support and roll out an Engineering Department Critical Path that is effective and efficient. (Efficient openings)
• To develop and roll out global maintenance standards to ensure owners assets are properly maintained. (Asset protection)
• Support and roll out new policies and processes for engineering cost control. (Cost saving)
• Hold ALL property Engineers accountable for energy and water reduction to meet benchmarks with the full support of the Hotel General Manager.
• Hold Engineers responsible for ensuring the maintenance of records and for ensuring regular reporting of performance against the Environmental objectives with the full support of the Hotel General Manager.
• Support Policies and Procedures to ensure all Hotels adhere to all statutory regulations and fire codes by regularly reviewing policies and safety procedures for each project.
• Support and roll out policies and procedures to ensure that all Hotels ensure that any tests and inspections required on equipment are carried out and that records are maintained.
• Support and roll out policies and procedures to ensure that all Hotels are aware of all local Building codes, regulations and relevant ordinance requirements, to ensure they meet our requirements.

• Work closely with local markets and regional business stakeholders to analyse business processes and gather requirements, through facilitation of discovery sessions

• Manage projects from conception, all the way through to production deployment, within project timelines.

• Perform gap analysis and recommend optimal solutions to drive business improvements and long term efficiency

• Represent APAC in all discussions with foodpanda global counterparts to influence and align on strategic developments and act as the bridge between business and technical teams to deliver new product features

• Manage the list of open backlog items to ensure timely resolution of critical business features

• Ensure all system solutions are properly configured, tested, and implemented 

• Act as an escalation point to ensure the smooth running of daily business activities

• Conduct user training and maintain any associated documentation​​​​​​

We are looking for a Product Content Manager to join our team and help us to maintain close and effective communication with our users. 

• Edit, update, and manage product content across various CMS platforms.
• Optimize iGaming niche content performance.
• Manage CMS workflows including content approval and publishing schedules. Oversee and coordinate content localization for different markets.
• Collaborate closely with design and product teams.
• Ensure that all tasks are delivered on time.
• Develop content for landing pages, custom product pages and promotional content.

(Please note that we are advertising the same role in multiple locations given the location flexibility)

1) What to Sell? 

Accountable for the Solution portfolio / product mix 

• Define which products are core to the solution portfolio 
• Articulate how each of the products brings unique client benefits 
• Ensure portfolio profitability is understood & improved over time  

Commercial ownership of pricing rate cards & commercial policies 

Close partnership with Global Product Leadership function: 

• Identify the solutions with the highest revenue opportunity 
• Ensure APAC markets needs are met in product development roadmap 
• Provide APAC Markets teams visibility to product plans and timelines 

Identify white space in the portfolio / unmet client needs and seek partner / acquisition programs to meet those needs (where we will not build) 

Accountable for the Portfolio Operating Plan (with the correct mix by solution) 

2) How to Sell? 

Build a strong community around the portfolio / expertise 

• A community that learns, adopts & activates with speed 
• A community that is formed with Sales & Delivery teams  
• Cross country client opportunities / Best practice sharing 
• Define the WOW to guarantee regular connections within local sales leaders & Market leaders 
• Maintain central Knowledge Management drives to enable your communities 

Build and execute the Go To Market plans for the solutions: 

• Campaign calendar & content  
• Commercial Decks / Proposal Decks 
• Improve Demo Scripts 
• Create and coordinate TL and Webinars (with Inside Sales support) 
• Market kit Product adaptation to APAC: Rate cards, Commercial Policies and Discounts, Communication kit (power pages, one-pagers, detailed product presentation, etc). 
• Joint coordination with the Inside Sales teams for external and internal campaigns 

Ensure that the Sales teams are enabled with best-in-class product / solution / sales training materials  

• Seek for consistency across APAC Markets 
• Ensure Power Position sales decks & ‘pitch perfect’ examples available  
• Develop automated gift of content tools (in partnership with Inside Sales) 
• Define the training product plans for APAC teams (in partnership with Inside Sales) 
• Execute and coordinate the internal & external training plan (in partnership with Inside Sales) 
• Work with Inside Sales team to translate these materials to eLearning where appropriate 
• Share competitive analysis 

Be directly involved in sales pitches & keep a close touch with clients: 

• Lead / heavy support to major RFPs and or multi-market RFPs 
• Continuous support to local sales leaders in the definition of the best solution for client specific needs 
• Direct involvement with HQ clients: grow, build, impact relationship and revenue 
• In charge of the coordination of APAC markets for global RFP’s 

Connect with Commercial teams in other regions to identify opportunities to apply in APAC 

Ensure strong visibility to revenue performance / outlook / $risks & opps for your product portfolio on an continuous basis 

3) How to Operate? 

Strong alignment with Product & Delivery COE organization  

• Ensure product activation & quality consistency across APAC 
• Critical to align how & where new product activation will be tested and scaled through the Delivery COE organization 
• Connect with APAC Delivery team leader to define prioritizations if necessary, delivery gaps & opportunities, define rules and ways of working 

Accountable for new product activation and scale  

Role-model talent management excellence and ensure talent retention  

(Please note that we are advertising the same role in multiple locations given the location flexibility)

1) What to Sell? 

Accountable for the Solution portfolio / product mix 

• Define which products are core to the solution portfolio 
• Articulate how each of the products brings unique client benefits 
• Ensure portfolio profitability is understood & improved over time  

Commercial ownership of pricing rate cards & commercial policies 

Close partnership with Global Product Leadership function: 

• Identify the solutions with the highest revenue opportunity 
• Ensure APAC markets needs are met in product development roadmap 
• Provide APAC Markets teams visibility to product plans and timelines 

Identify white space in the portfolio / unmet client needs and seek partner / acquisition programs to meet those needs (where we will not build) 

Accountable for the Portfolio Operating Plan (with the correct mix by solution) 

2) How to Sell? 

Build a strong community around the portfolio / expertise 

• A community that learns, adopts & activates with speed 
• A community that is formed with Sales & Delivery teams  
• Cross country client opportunities / Best practice sharing 
• Define the WOW to guarantee regular connections within local sales leaders & Market leaders 
• Maintain central Knowledge Management drives to enable your communities 

Build and execute the Go To Market plans for the solutions: 

• Campaign calendar & content  
• Commercial Decks / Proposal Decks 
• Improve Demo Scripts 
• Create and coordinate TL and Webinars (with Inside Sales support) 
• Market kit Product adaptation to APAC: Rate cards, Commercial Policies and Discounts, Communication kit (power pages, one-pagers, detailed product presentation, etc). 
• Joint coordination with the Inside Sales teams for external and internal campaigns 

Ensure that the Sales teams are enabled with best-in-class product / solution / sales training materials  

• Seek for consistency across APAC Markets 
• Ensure Power Position sales decks & ‘pitch perfect’ examples available  
• Develop automated gift of content tools (in partnership with Inside Sales) 
• Define the training product plans for APAC teams (in partnership with Inside Sales) 
• Execute and coordinate the internal & external training plan (in partnership with Inside Sales) 
• Work with Inside Sales team to translate these materials to eLearning where appropriate 
• Share competitive analysis 

Be directly involved in sales pitches & keep a close touch with clients: 

• Lead / heavy support to major RFPs and or multi-market RFPs 
• Continuous support to local sales leaders in the definition of the best solution for client specific needs 
• Direct involvement with HQ clients: grow, build, impact relationship and revenue 
• In charge of the coordination of APAC markets for global RFP’s 

Connect with Commercial teams in other regions to identify opportunities to apply in APAC 

Ensure strong visibility to revenue performance / outlook / $risks & opps for your product portfolio on an continuous basis 

3) How to Operate? 

Strong alignment with Product & Delivery COE organization  

• Ensure product activation & quality consistency across APAC 
• Critical to align how & where new product activation will be tested and scaled through the Delivery COE organization 
• Connect with APAC Delivery team leader to define prioritizations if necessary, delivery gaps & opportunities, define rules and ways of working 

Accountable for new product activation and scale  

Role-model talent management excellence and ensure talent retention  

Key Responsibilities:
- Attracting new partners
- Technical setup of campaigns with the new partners
- Campaign results analysis and optimization
- General marketing researches of the local affiliate market.
- Proofreading of local creatives, if necessary.

 

Responsibilities: 
- Write clear, attractive copy with a distinct voice for various mediums, including ads, blogs, newsletters, and social media.
- Interpret copywriting briefs to understand project requirements and objectives.
- Collaborate with designers and other professionals on marketing projects, ensuring the message aligns with overall branding strategies.
- Conduct high-quality research and interviews to produce informative and persuasive content.
- Edit and proofread copy as needed, ensuring all content is polished and meets company standards.
- Utilize SEO strategies to maximize the reach and impact of copy across digital platforms.
- Source relevant images and other content to complement written materials.

ABOUT THE ROLES: Responsible for the day-to-day operations of the Control Tower, assuring accuracy of documentation and reporting, monitoring of import and export shipments, acting as a key point of contact for company's Network Operations, Key Account Management and Customer. Develop company's activities in the reporting area in order to achieve and demonstrate the Service Level committed to Customers. This role consists in directing and coordinating the operations, the customer services in Asia Pacific.

WHAT YOU WILL BE DOING

Scheduling

• Plans activities within the assigned scope of work.

• Develop and implement new traffic routes/projects granted by client.

• Execute and control the implementation of activities in line with the validated Sales plan from Key Account.

• Ensure that plans are aligned at all times with Customers expectations

Monitoring

• Consistently monitor emails, respond in a timely and professional manner to Customers and company's Network.

• Responsible for utilizing T&T systems.

• Update continually the systems with current statuses from company's Network, Airlines, Shipping Lines, and Subcontractors.

• Alert company's network and customer when required (transport mapping deviation).

• Research, interpret and analyze data received from various sources and escalate any irregularities to appropriate Management.

• Manage Claims (if any).

Communications

• Maintains relationships with company's network (Operations and Customer Services) and customers to assure compliance with expectations and established procedures.

• Responsible for the preparation, delivery and confirmation of all assigned reports that pertain to the Control Tower.

• Research and provide information to Carriers, Customers, company's network (Operations and Customer Services).

• Conduct daily (test phase), weekly (day to day) conference calls/meetings and serve as liaison between Operations and Account Management.

• Act as a point person to relay Carriers concerns and/or issues with company's network and Customers. 

• Manage and Update SOP, contact matrix, transport mapping

Others:

• Work closely with KAM/RAM and produce KPIs on weekly, monthly basis according to periodic reviews with the Customer.

• Conduct freight invoice compliance on regular basis to ensure billing accuracy from BLX Network to Customer.

• Communicate with IS/IT support groups to ensure system functionality and request enhancements.

THE SUCCESSFUL CANDIDATE

Essential:

• Bachelor degree or above;

• 5 years of experience in Freight Forwarding operations, coordination, customer service or other related experience managing both Air and Ocean

• Computer Skills. Intermediate/Advanced knowledge of Excel required.

• Must have PC knowledge and skills and ability to learn and use company and customer system(s).

• Possess good communication skills and influence skill

• Excellent English skill both written and verbal communication

Desirable:

• Previous customer service experience

• Prior experience using transport management systems preferred.

Benefits

• Provident Fund
• Group Insurance: Health (IPD&OPD), Accident, and Dental
• Fixed & Performance Bonus
• Annual Leave start from 12 days/year

Join our Pre-opening team and our first Fairmont in Thailand!

As Director, Engineering, you will be instrumental in orchestrating the handover and set up, from construction opening phase to the day to day operations of the hotel.

Provide leadership and direction for the operations of the Engineering, Landscaping & Security Teams with a focus on service and operational logistics.

• Ensure strict compliance in accordance to Fairmont standards and brand deliverables for the successful handover from construction to operations.
• Develop and implement the Preventative Maintenance Program for guest rooms, public areas, and safety systems while working closely with Operational Divisions 
• Provide the technical information for repair, maintenance, operation, modification, and replacement activity to ensure all jobs are being done correctly
• Oversee the landscaping of the Hotel and pool maintenance
• Participate in the preparation of CAPEX expenditures for Hotel as well as annual budget preparation for department and monthly forecasting and commentary 
• Recruit, schedule, complete payroll, performance reviews and the training & development, and engagement strategies all engineering team members
• Coordinate and manage outside contractors, including sourcing of appropriate suppliers, preparation of purchase orders, facilitation of supplier negotiations
• Assist in the monitoring of energy and water management programs 
• Monitor, update and implement the fire safety plan, building evacuation and disaster recovery plan 
• Coordinate and complete all audits related to engineering and risk management 
• Manage the hotel emergency response team in coordination with security and hotel management 
• Actively participate in the Hotel’s energy management, Occupational Health & Safety and environmental programs  
• Ensure compliance with all city and state regulations and ordinances 
• Perform inspections of the property and monitor compliance with government and city regulations, to ensure all laws are followed and guests and employee safety 
• Balance operational, administrative and Colleague needs 
• Ensure a clean and safe working environment, with continual emphasis on promoting colleague and guest health and safety.
• Assist in overall management responsibilities as needed
• Follow department policies, procedures and service standards

Other duties as assigned
      

Reporting to the General Manager, the Director of Talent and Culture will spearhead the development and execution of strategic talent & culture initiatives to foster a dynamic and inclusive workplace. This role is pivotal in ensuring that the hotel attracts, retains, and develops top talent while maintaining a culture of excellence, engagement, and growth. The Director will assess organizational needs, develop and implement talent & culture solutions in employee relations, compensation, benefits, recognition, administration, and colleague wellness. 

Leadership & Strategy Implementation:

• Strong knowledge on local legislation and employment
• Lead and oversee daily operations of the Talent & Culture Department.  
• Manage performance and development of the Talent & Culture team members  
• Play a pivotal role in implementing the hotel’s Talent & Culture strategy.  
• Assess organizational needs and develop aligned human resource solutions.  
• Manage all talent systems and provide support and training to T&C and operational teams  

Employee Relations and Workplace Culture:  

• Ability to attract and retain our talent, with responsibility to onboard and welcome all our new Heartists for the pre-opening for this amazing new property into the Fairmont family - Our first Fairmont in Thailand.
• Promote positive colleague relations through open communication, trust, mutual respect, and a fun work environment.    
• Assist departmental leaders and senior managers in developing action plans to address issues identified in colleague feedback.  

Compensation and Benefits:  

• Oversee compensation, benefits, recognition, and administration programs.  
• Implement strategies to enhance colleague wellness.  

Budget Management:  

• Effectively manage the annual Talent & Culture budget.  
• Balance operational, administrative, and colleague needs.  

Policy and Safety Compliance:  

• Follow departmental policies and procedures.  
• Adhere to all safety policies.