Total 461 Director/C-Level Art / Design / Entertainment job vacancies

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Creative Director articulates and champions the key values underpinning the strategic and creative execution of client accounts. He/She is the consummate professional, a strong communicator, and has a deep understanding of design trends, marketing principals, cultural issues, technologies and opportunities in online communication. This role reports to the Chief Creative Officer.

What you’ll do

· Demonstrates deep understanding of marketing principals, cultural issues and insights, technologies and opportunities in integrated communication

· In charge of creating creative ideas, campaigns and executions that question the status quo. Big bold ideas is what we look for!

· Credibly challenge assumptions and thinking to ensure best possible creative solutions

· Develop alternative and out of the box ideas to briefs/issues

· Play a lead role in the agency's relationship with clients, including presentation of creative strategies and proposals

· Ensure quality creative output by maintaining and enhancing creative standards and processes

· Oversee and support the team through all stages of campaign design and development, lead, guide and motivate till end delivery

· Liaising with the Project Management to ensure the appropriate allocation of workload

· Constantly updating creative credentials and lead award submission.

· Any experience in beauty, craftmanship and women centric categories is welcome

· A forte in storytelling and having done ATL, digital is a must.

What you’ll need

· Minimum 10 years’ experience as a creative professional in a multimedia agency, advertising agency, or design studio with a solid creative portfolio, preferably have done ATL, digital is a must.

· Strong experience and passionate in beauty, craftmanship and women centric categories

· Experience in social first strategies focusing on content tailor-made for digital platforms, consumer engagement and brand storytelling

· Collaborative, innovative, and visionary and have experience leading creative teams to the promise land of client-and-agency bliss

· Thorough knowledge of design software such as PhotoShop, Illustrator, Freehand, Quark, Flash, and HTML

· Demonstrated conceptual and strategic campaign experience.

· Strong communication skills in presenting a vision to clients and demonstrated experience strategically delegating work to design team members.

· Ability to not only direct creative teams but physically generate amazing work.

· Demonstrated ability to lead, convince and inspire in a client-service environment; proven ability to achieve results with major clients and manage team members.

· Strong understanding of information design and the topology of information for the web.

· Full understanding of browser/platform constraints as they affect online design and professional understanding of typography in both print and screen media

· A Cannes winner will be a bonus

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

Hello, visual virtuoso! Havas Play, our Social, PR, Content and Experiential Events division of Havas Singapore, are seeking an Art Director to amplify our dynamic team. You'll have the opportunity to weave impactful stories across various digital and social platforms. Let your portfolio speak for your creativity – include a link in your CV.

Please note: We appreciate every application. However, only those shortlisted will be contacted.

Your Role:

• Work closely with client servicing and creative teams. Your journey will include concept ideation, development, and execution of creative assets, ensuring they resonate with client briefs.
• Collaborate with the teams in ensuring that all creative output aligns with brand and design guidelines.
• Maintain creative and brand integrity across all campaigns and projects, which includes the timely delivery of high-quality creative materials for various client accounts.
• Work seamlessly with internal teams and external production partners to facilitate the smooth execution of creative projects.

Your Arsenal:

• Minimum 3 years of experience in the Advertising industry, preferably within a bustling agency environment.
• Proficiency in art tools and software such as Adobe Photoshop, Illustrator, Premiere, and After Effects.
• Solid understanding of motion graphics and video editing is a plus.
• Knowledge of generative AI tools would be the cherry on top.
• Updated with content trends across major social media platforms (Facebook, Instagram, TikTok, LinkedIn).

What Makes You Stand Out:

• Keen eye for design aesthetics and an unquenchable passion for creativity.
• Interest in the ever-changing world of design trends and social/digital content formats.
• Mastery in conveying ideas effectively.
• Proactive, responsible, and team-oriented attitude is your strength.
• Stellar organisational skills and a sharp eye for detail.

Embrace the Possibilities:

Not entirely certain if you tick all the boxes? Don't let that hold you back. At Socialyse, we're not just seeking qualifications – we're after talent. We're building an environment where diverse perspectives, backgrounds, and skills flourish. If you're genuinely passionate about what we do and eager to learn, we invite you to step forward and apply.

About Havas Singapore

Within our Singapore Village is a network of business units including Havas Media, Arena Media, Havas Play, Socialyse, Red Havas, Havas Market and BLKJ Havas, offering services across media, social, PR, e-commerce and creative. Since 2015, we’ve had an unbroken streak of Agency of the Year (AOTY) wins across disciplines, including Integrated Marketing AOTY, Media AOTY, Specialist AOTY, and PR AOTY.

We are also committed to building a diverse culture where our people can grow, thrive, and feel that they belong. In 2023 and 2024, we won Best Agency Culture at Marketing Interactive’s Agency of the Year Awards, and are a Great Place To Work® Certified™ agency.

Here at Havas, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

• 社内外の各専門領域のスタッフと緊密に連携しながら、クライアントの課題解決に繋がるデジタルマーケティングのPDCA全プロセスを手がけていただきます。

• ディレクターとして成果物に責任を持って企画から納品までをご担当いただくことになりますが、これはクライアントのデジタル戦略の中心的な役割を担っていただくことにほかなりません。

• 個人の能力を大きく発揮できるポジションですが、経験豊かな先輩やチームがしっかりとサポートしますので安心して業務に取り組んでいただける環境です。

• デジタルチームでは出社とリモートワークのハイブリッドで業務を行っています。リモートにおいてはMicrosoft Teamsを使用して日々の業務報告だけでなく、ざっくばらんに相談や雑談を行っており、気軽にコミュニケーションを取りやすい雰囲気を作っています。有休も取得しやすく、メリハリをもって働き、しっかり休める環境です。育休から復帰し、子育てと両立しながらリモートワークも活用し業務を行っている社員もおり、あなたのライフスタイルに合わせた働き方が可能です。手持ちの案件の状況によっては忙しいこともありますが、一つの目標に向かって、それぞれの領域のプロフェッショナルが一丸となって、クライアントのためによりよい提案を作り上げていくことにやりがいがあります。

業務内容

• アカウントチームなど社内他チームと連携したWebサイトの制作ディレクション

• クライアントや制作会社との各種コミュニケーション

• 各種CMSの規定に沿った更新オペレーション

• Google Analytics、Search Console等を使用したアクセス解析・改善提案

• 成果物のクオリティマネジメント

• デジタルマーケティングの企画立案

Summary Of Role

This is a senior architect role responsible for leading and driving the practice’s ambitious growth initiative with our most strategic cloud partner –Azure, AWS, GCP. This opportunity is scoped for high performing, high potential subject matter experts who are self-directed, entrepreneurial, highly collaborative, organized, diligent, and thoughtful.

Role Responsibilities

• Lead solution architecture for new business development and drive end-to-end implementation and deployment.
• Manage the solution architecture and proposal defense for reactive and proactive proposals responses for solutions on Generative AI (specially LLMs), Conversational AI & cloud AIaaS.
• Provide leadership for the transformation of customer requirements into visions, strategies, and roadmaps to implement Design Artificial Intelligence solutions, Data Science services platform at enterprise scale.
• Independently lead client design workshops and provide tradeoffs and recommendations.
• Strong expertise in the Data & AI architecture for one of the Hyperscaler partners –Azure, AWS, GCP
• Develop and implement applications leveraging advanced Generative AI models such as OpenAI GPT, Anthropic Clude, Google Plam2, Meta Llama2, focusing on enhancing developer and business productivity.
• Architect solutions incorporating advanced techniques like Retrieval Augmented Generation, In-context Memory, Transformer Architectures, and Hierarchical Models, ensuring optimal model performance and scalability.
• Utilize frameworks such as LangChain and Llama Index for efficient indexing, retrieval, and chaining of language models, enhancing the contextual understanding and response generation of applications.
• Integrate multiple components such as data processing, machine learning models, and feedback mechanisms to address architectural challenges and ensure seamless deployment.
• Stay abreast of emerging trends, complex patterns, dependencies in data, and advancements in AI architecture, contributing to the refinement and innovation of application development processes.
• Explore and implement inference techniques in generative AI for making predictions or generating new data based on observed input.
• Contribute to the Cognizant cloud community by developing assets, thought leadership, etc.

Experience & Skills

• Hands-on programming skill on at least one language node.js.
• Expert on Cloud competencies on “Artificial Intelligence” and “Machine Learning” PaaS components:
• Contextual Conversation design– for personalized and humanized interaction with end user for complex business cases
• Microsoft BOT service
• Google DialogFlow EX
• Amazon Lex
• Natural Language Processing model - design, training and publishing for multiple languages
• Project experience and/or skills Certification with generative AI
• Azure Open AI (GPT 3.5/4)
• Google PaLM 2
• AWS Bedrocks
• Emotion and Sentiment Analytics
• Custom Speech model - Speech-to-text and Voice synthesis calibrated for language, accent, pitch, tone, noise and business vocabs.
• Omni-Channel Integration for AI through Direct line
• Deployment and publish for AI and ML services with ACR, ACI, Docker, Azure Kubernetes
• Azure/ AWS/ GCP certifications in Machine Learning & AI
• Microsoft DP 100, AI 102
• AWS Machine Learning Specialty
• Google Certified Cloud Machine Learning Engineer
• Deeplearning.ai certifications on LLMs, prompt engineering
• Holistic knowledge of Solution Architecture, including “Data Analytics,” “Data Security,” “Dev Ops” & “ML Ops”:
• Web app and services – Micro services, Azure functions, Logic apps, API management
• DevOps CI/CD pipeline on Cloud – “GitHub for Enterprise”
• Ability to compare technologies in any layer objectively with evaluation criteria and considerations
• Excellent communication skills, preparing PowerPoint presentations, executive readouts

Geographical Coverage: Asia Pacific & Japan

Location: Singapore

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

An exciting opportunity has arisen forDirector ofArt to join a well-established educational institution known for its commitment to academic excellence and character development. This role is 1 year FTC maternity cover offering salary range of £36,400 - £54,000 + assigned TLR 2B (£5,530)

As a Director ofArt, you will be responsible for leading the Art and Design department, ensuring high-quality teaching, curriculum development, and enhanced student outcomes.

You will be responsible for:

- Leading and managing the Art and Design department, including Textiles.

- Developing and implementing a clear strategic plan for the teaching of Art.

- Overseeing student progress and ensuring the attainment of departmental goals.

- Managing department resources efficiently and effectively.

- Leading interventions for students at risk of underachieving.

- Collaborating with senior leadership to align departmental strategies with whole-school priorities.

What we are looking for:

- Previously worked in a similar role such asDirector of Art, Head of Art, Head of Art and design, Head of Design, senior Art and design teacher, Head teacheror Director of Art and design.

- Possess Qualified Teacher status

- A passionate educator with experience in Art and Design.

- Strong leadership skills with a proven ability to inspire and support both staff and students.

- Ability to lead and manage a diverse team in a multicultural school environment.

What's on offer:

- Competitive salary with additional leadership responsibilities.

- A fixed-term, maternity cover role in a forward-thinking educational setting.

- Opportunity to lead a successful and resourceful department with specialist facilities.

- A supportive and collaborative working environment.

This is a fantastic opportunity for a Director of Artto make a significant impact within a forward-thinking school and lead a high-performing department.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Looking for a senior art director to manage a creative initiative from start to finish, guiding a cross-functional creative team in the conception, design and execution of visual materials.

Key Responsibilities:

• Leads the artistic development of marketing and promotional pieces, including print, online, social media, and collateral materials
• Manage and mentor a team of art directors, graphic designers, photographers and other creative staff
• Ideate, art direct and execute original and iconic creative concepts in response to client briefs, objectives or goals
• Manage multiple projects from concept through to completion, working with both in-house resources and third-party vendors
• Manage multiple projects simultaneously, prioritizing tasks and delegating duties as necessary
• An eye for design, photography, illustration and motion graphics.
• Collaborates with members of the marketing or media buying team to develop strategies for advertising campaigns
• Creates presentations and project plans, meets with clients, and ensures successful online representation of clients’ brands
• Knowledge of print, broadcast and digital communications is a must for an art director position. This person should know the ins and outs of the latest marketing and creative trends, identifying where the company or clients can implement new initiatives.

Skills Required:

• Strong artistic and creative vision with an ability to guide various creative processes.
• Leadership and team management skills to inspire and direct a creative team.
• Excellent communication and interpersonal skills to effectively convey ideas and foster a collaborative environment.
• Problem-solving skills and the ability to make quick decisions under pressure.
• Technical proficiency in design software such as Adobe Creative Suite.
• Attention to detail combined with strong organizational skills.

Magnet is an independent communications agency with offices in Singapore and Hong Kong. We seek Digital Art Directors with the passion, talent, and experience to create innovative digital experiences and lead and grow our digital department. This is a key role at Magnet, and you will be responsible for creating interactive experiences from websites to social media posts for some of the best-known global brands.

As a Digital Art Director, you will lead design on select accounts from concept to launch. You will work closely with your Creative Director and clients throughout a project, including determining creative requirements, presenting design deliverables, and iterating to perfection. The proven ability to balance multiple projects successfully and collaborate across disciplines is critical in our cross-functional environment.

Experience

· 3-5 years’ experience in a digital or integrated agency.

· Hands-on experience creating exceptional digital brand experiences

· Produce storyboards and scamps to clients

· Commission video houses and photographers to work on projects

· Mentor, train, and develop junior members of the team

· Be entrepreneurial and have a proactive attitude to work

· Good client presentation skills and the ability to articulate design processes

· Able to handle print at an advantage

Requirements:

· Have an online portfolio of beautifully designed work

· Excellent understanding of HTML, HTML 5, JavaScript, jQuery and ActionScript 3

· Expertise in visual, interaction, and motion design (Flash AS & After Effects).

· Motion graphic skills are highly desired but not required.

· Expert hands-on knowledge of Adobe CS 6 suite (AI, InDesign, Photoshop)

· Experience in video shooting and editing is an advantage

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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