Total 24 job vacancies by Sika AG

We are seeking an experienced Salesforce Developer to join our team. The Salesforce Developer will be responsible for the design, development, testing, and implementation of custom solutions on the Salesforce platform.

Key Responsibilities:

• Design, develop, test, and deploy custom solutions on the Salesforce platform using Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.
• Collaborate with business analysts and stakeholders to gather and translate business requirements into technical specifications.
• Implement Salesforce solutions for custom applications, process automation, workflows, reports, and dashboards.
• Integrate Salesforce with other third-party systems and platforms using APIs and other integration tools.
• Provide ongoing maintenance, support, and enhancements of existing Salesforce solutions.
• Conduct code reviews and ensure adherence to best practices, coding standards, and performance optimization.
• Create and maintain technical documentation for custom solutions and integrations.
• Troubleshoot and resolve issues related to Salesforce configurations, custom development, and integrations.
• Stay updated with the latest Salesforce releases, features, and best practices, and proactively suggest improvements.

We are seeking an experienced PMO Manager to be responsible for overseeing the successful planning, execution, and closure of the project portfolio across the Digital Customer Centricity team for Asia Pacific. The PMO Manager ensures projects are delivered on time, within scope, and within budget. This role will be part of APAC's Digital Customer Centricity & Regional Business IT team.

Key Responsibilities:

• Portfolio Management: Manage and track the regional organization’s portfolio of projects, ensuring alignment with company goals and strategic initiatives.
• Project Governance: Establish and maintain project governance standards and methodologies to ensure consistency and transparency across all projects. Enable the team manager to have a single-source-of-truth where to find everything about the current status of the ongoing projects (stage, tasks, stakeholders, documentation, etc.)
• Project Planning: Develop detailed project plans, including resource allocation, timelines, and risk management strategies.
• Stakeholder Management: Facilitate communication between stakeholders, project teams, and senior leadership to ensure expectations and requirements are aligned.
• Performance Monitoring: Develop and maintain project performance metrics and KPIs to track project progress, identify risks, and ensure projects stay on track.
• Risk and Issue Management: Identify, evaluate, and mitigate project risks and issues, ensuring appropriate escalation when necessary.
• Reporting: Provide regular status updates and reports to management, highlighting key achievements, risks, and areas requiring attention.
• Process Improvement: Continuously evaluate and improve project management processes and tools to increase efficiency and effectiveness.
• Budget Management: Ensure project budgets are well-managed, costs are tracked, and deviations are addressed promptly.

Overall responsibilities is to provide technical solutions & product related service to internal and customers and oversee the proper housekeeping and cleanliness of the Technical Service Lab and to ensure proper handling and usage of equipment.

Main Tasks, Responsibilities and Authorities

1. Initiating and performing of basic work to acquire new applications in the defined market fields
with existing and new products. Establish secure and customer-friendly application rules.
2. Monitor and safeguard the fitness for use of products and systems.
3. Testing of products.
4. Create local technical product information adhering to the contents of corporate product
information.
5. Product training of the sales force.
6. Training and support of customers.
7. Takes charge of Field Testing according to the guidelines of Corporate Technical Department /
Service.

• Answer and respond to inbound phone calls regarding resolving customer issues, delivery times, quotes, general/first level technical product information, samples, and other general enquiries.
• Maintain internal email mailbox.
• Order entry on SAP.
• Process invoices and credits.
• Customer support and enquiries .
• Liaise with freight providers for delivery coordination.
• Provide assistance to Sales and Logistics teams.

• Answer and respond to inbound phone calls regarding resolving customer issues, delivery times, quotes, general/first level technical product information, samples, and other general enquiries.
• Maintain internal email mailbox.
• Order entry on SAP.
• Process invoices and credits.
• Customer support and enquiries .
• Liaise with freight providers for delivery coordination.
• Provide assistance to Sales and Logistics teams.

• Membantu team Sales Distribution Sika dan team Sales Distributor untuk melakukan penetrasi dan penyebaran produk Sika ke toko-toko maupun project.
• Melakukan visit ke project-project villa, rumah tinggal, kantor dll serta melakukan demo produk-produk kepada tukang, mandor, kontraktor, owner dll
• Melakukan demo produk di toko-toko Bangunan guna memasarkan produk yang difokuskan
• Memberikan informasi dengan jelas mengenai produk dan jasa yang ditawarkan oleh Perusahaan kepada pelanggan, baik melalui telephone maupun bertatap muka.
• Menangani keluhan dari pelanggan atas produk dan jasa yang diterimanya, serta menyelesaikannya dengan baik dan cepat.
• Menjawab pertanyaan-pertanyaan dari pelanggan dan memberikan penjelasan selengkapnya.
• Menerima setiap usulan, kritik dan saran yang bersifat membangun dari pelanggan dan menindaklanjuti upaya perbaikannya.
• Menganalisa kebutuhan dan keinginan dari pelanggan serta mengusulkan ide-ide untuk meningkatkan kepuasan pelanggan, termasuk dalam mengimplementasikan ide yang disetujui.
• Menyajikan laporan yang komprehensif secara berkelanjutan kepada atasan.

Position Title: Customer Service Officer

Reporting to: Sr. Manager Customer Service

Location:       Nerul- Corporate Office

Objective

To service the customers of the assigned Business Unit and order management

Main Tasks

• Perform Sales and Delivery Order Management tasks
• Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
• Manage Master Data maintenance process to ensure effective order management
• Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints.
• Capture customer expectations / requirement and feedback to business
• Provide order status report and monitor customers’ order placement against sales order
• Capture market intelligence from daily interaction with customers and share with the business as appropriate
• Ensure all discount approval emails saved in SAP orders
• Ensure to meet & fulfil all requirements of Audits
• Support implementation of business rules related to customer order management process
• Provide end to end transaction report (including order status, pending orders, and dispatch details) daily basis

Functional/ Technical Competencies

• Graduate in any stream, MBA / PGDM preferred
• Certification on Supply Chain like APICS etc. will be an added advantage
• Good communication skills
• Well versed with SAP Order To Cash (OTC) processes
• Good understanding of the products/services of relevant business segments
• Good knowledge of the business processes
• Service excellence competencies
• Ability to collaborate within and outside the team for servicing the customers

Competencies

• Demonstrate Customer Focus
• Collaborate for Achievement
• Communicate Effectively
• Develop Self and Others

ACADEMIC QUALIFICATION:

Graduation in any discipline with professional experience in manufacturing industry.

KNOWLEDGE & EXPERIENCE:

With about 1 to 3 years’ experience in Customer Service. Basic & Advanced Excel skill is mandatory. Good in Data Analytics preferred.

Position Title: Customer Service Executive

Reporting to: Sr. Manager SCM

Location:       Nerul- Corporate Office

Objective

To service the customers of the assigned Business Unit and order management

Main Tasks

• Perform Sales and Delivery Order Management tasks
• Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
• Manage Master Data maintenance process to ensure effective order management
• Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints.
• Capture customer expectations / requirement and feedback to business
• Provide order status report and monitor customers’ order placement against sales order
• Capture market intelligence from daily interaction with customers and share with the business as appropriate
• Ensure all discount approval emails saved in SAP orders
• Ensure to meet & fulfil all requirements of Audits
• Support implementation of business rules related to customer order management process
• Provide end to end transaction report (including order status, pending orders, and dispatch details) daily basis

Functional/ Technical Competencies

• Graduate in any stream, MBA / PGDM preferred
• Certification on Supply Chain like APICS etc. will be an added advantage
• Good communication skills
• Well versed with SAP Order To Cash (OTC) processes
• Good understanding of the products/services of relevant business segments
• Good knowledge of the business processes
• Service excellence competencies
• Ability to collaborate within and outside the team for servicing the customers

Competencies

• Demonstrate Customer Focus
• Collaborate for Achievement
• Communicate Effectively
• Develop Self and Others

ACADEMIC QUALIFICATION:

Graduation in any discipline with professional experience in manufacturing industry.

KNOWLEDGE & EXPERIENCE:

With about 3 to 5 years’ experience in Customer Service. Basic & Advanced Excel skill is mandatory. Good in Data Analytics preferred.

Exim Activities:

• Manage exim documentation, and records with attention to accuracy and compliance.
• Input data into the exim system, maintaining an up-to-date and organized database.
• Ensure all exim processes follow internal and external regulatory requirements.
• Continuously improve support and performance with better systems and methods (continuous improvement)

Customer / IC Service & Support:

• Provide timely updates on order status and address any issues proactively.
• Serve as a key contact for both internal customers (IC) and external clients regarding exim-related inquiries.
• Continuously improve support and performance with better systems and methods (continuous improvement)

Sample Delivery Support:

• Coordinate and manage sample deliveries to the R&D team, ensuring accurate tracking and timely shipment.
• Ensure that sample deliveries align with development timelines and R&D requirements.

Reporting & Analysis:

• Support the preparation of exim reports for internal management review.
• Assist in data analysis related to exim processes and performance, identifying areas for improvement.
• Maintain and update exim-related catalogs and databases as required.

• Understand and align product development as per customer requirement
• Mix designs as per customer requirement.
• Conduct Laboratory testing relating to Concrete, Aggregates, and Cement.
• Record, analyze, certify and prepare summaries of findings and maintain records of the results.
• Troubleshoot to determine reasons for problems of complaints.
• Provide technical support to customers /contractors on site.
• Provide support to Sales team to conduct trials at site.
• Stay abreast of market trends as well as changes in market and competitive landscape and initiate necessary actions

• Understand and align product development as per customer requirement
• Mix designs as per customer requirement.
• Conduct Laboratory testing relating to Concrete, Aggregates, and Cement.
• Record, analyze, certify and prepare summaries of findings and maintain records of the results.
• Troubleshoot to determine reasons for problems of complaints.
• Provide technical support to customers /contractors on site.
• Provide support to Sales team to conduct trials at site.
• Stay abreast of market trends as well as changes in market and competitive landscape and initiate necessary actions

• Understand and align product development as per customer requirement
• Mix designs as per customer requirement.
• Conduct Laboratory testing relating to Concrete, Aggregates, and Cement.
• Record, analyze, certify and prepare summaries of findings and maintain records of the results.
• Troubleshoot to determine reasons for problems of complaints.
• Provide technical support to customers /contractors on site.
• Provide support to Sales team to conduct trials at site.
• Stay abreast of market trends as well as changes in market and competitive landscape and initiate necessary actions

• Understand and align product development as per customer requirement
• Mix designs as per customer requirement.
• Conduct Laboratory testing relating to Concrete, Aggregates, and Cement.
• Record, analyze, certify and prepare summaries of findings and maintain records of the results.
• Troubleshoot to determine reasons for problems of complaints.
• Provide technical support to customers /contractors on site.
• Provide support to Sales team to conduct trials at site.
• Stay abreast of market trends as well as changes in market and competitive landscape and initiate necessary actions

• Understand and align product development as per customer requirement
• Mix designs as per customer requirement.
• Conduct Laboratory testing relating to Concrete, Aggregates, and Cement.
• Record, analyze, certify and prepare summaries of findings and maintain records of the results.
• Troubleshoot to determine reasons for problems of complaints.
• Provide technical support to customers /contractors on site.
• Provide support to Sales team to conduct trials at site.
• Stay abreast of market trends as well as changes in market and competitive landscape and initiate necessary actions

• Provide written product recommendations that meet customer needs.
• Train customers on the proper application and use of Sika products.
• Maintain regular contact with key customers to build strong relationships.
• Support technicians with complex technical issues encountered in the field.
• Stay up-to-date on new and competing products in the market.
• Ensure effective knowledge transfer of Sika technologies to Technicians and Salespeople.
• Be personally accountable for assigned activities and projects, ensuring customer satisfaction and Technical Service involvement.
• Maintain accurate records and reports to document activities and progress.
• Inform the line manager of any significant field issues, new products, or competition.
  Oversee technician activities as needed and provide guidance.
• Be responsible for the proper use and security of company equipment.
• Maintain confidentiality of all company information and documentation.
• Perform other duties as assigned by the line manager.